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field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
About Us Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.
About the Role We’re looking for a detail-oriented Technical Support Representative (TSR) to join our team. You’ll serve as the first point of contact for our clients and field technicians, helping diagnose and resolve telecom and data issues. The right person will bring technical know-how, clear communication skills, and a calm, professional demeanor under pressure.
What You’ll Do
<ul>
<li>Provide technical support to clients and field staff by phone and email</li>
<li>Troubleshoot telecom, data cabling, and paging system issues remotely</li>
<li>Coordinate service requests and technician dispatches across the U.S.</li>
<li>Ship and track replacement parts as needed</li>
<li>Monitor and maintain inventory levels</li>
<li>Process return/repair requests and ensure accurate billing information</li>
</ul>
Common Support Requests
<ul>
<li>Phones or lines not working</li>
<li>Paging system or data connection issues</li>
<li>MAC (Move, Add, Change) orders</li>
<li>Fire/burglar alarm lines losing dial tone</li>
</ul>
What We’re Looking For
<ul>
<li>Several years of experience in telecommunications or low-voltage systems</li>
<li>Solid understanding of telecom/data cabling and dial tone troubleshooting</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong multitasking, organization, and decision-making abilities</li>
<li>Proficiency with Microsoft Word and Excel</li>
<li>A proactive, team-first attitude and sense of ownership</li>
</ul>
Nice to Have
<ul>
<li>Experience with Toshiba telephone systems</li>
<li>Knowledge of overhead paging systems</li>
<li>Familiarity with TigerPaw CRM</li>
</ul>
Work Details
<ul>
<li>Full-time, onsite in Ringgold, GA</li>
<li>Monday–Friday, 9:00 AM – 6:00 PM</li>
<li>Reports directly to the Director of Corporate Operations</li>
</ul>
Benefits
<ul>
<li>Competitive pay based on experience</li>
<li>104 hours (13 days) paid personal time off per year</li>
<li>Paid holidays</li>
<li>100% paid medical insurance</li>
<li>Optional dental plan</li>
<li>401(k) plan with company match</li>
</ul>
Company DescriptionTelecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing. 
<h3>Company Description</h3>
Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Overnight Travel is required( averages 35%)</li>
<li>Valid Driver's License</li>
<li>Valid Passport is a plus</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

<h3>Job Description</h3>
Job Description
Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&amp;D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.
Summary: 
Reporting to the technical support manager/supervisor, the Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups. This position provides valuable information on customer product usage to the organization for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the Linear Branded commercial gate, Garage Door and wireless Radio product lines. 
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.
Location: Fully onsite in Carlsbad, CA
Schedule: Monday-Friday, 5:00 AM to 4:00 PM PST
Hourly range: $22.00 to $27.00 USD, depending on experience
Primary Responsibilities: 
<ul>
<li>Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.</li>
<li>Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.</li>
<li>Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.</li>
<li>Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.</li>
<li>Review and provide feedback to the technical writing staff for new product documentation.</li>
<li>Note customer issues with the potential for product improvements and providing that information to the Engineering team.</li>
<li>Provide input to the RMA team on returns when special testing is required.</li>
<li>Perform any other related duties as required or assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 2-year degree preferred.</li>
<li>1 or more years technical support experience preferred.</li>
<li>Experience with support of networked equipment and commercial gate operators</li>
<li>Spanish language capability desired.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Knowledge of and ability to troubleshoot networked devices and Gate Operators</li>
<li>Experience with Commercial gate operators and/or hydraulics a Plus</li>
<li>High customer service orientation.</li>
<li>Self-directed with the ability to prioritize workload.</li>
<li>Ability to quickly learn the various products, their faults and corrections.</li>
<li>Demonstrate effective telephone communication skills.</li>
<li>Well-developed communication and analytical skills.</li>
<li>Possess the ability to read and interpret blueprints and technical specifications.</li>
<li>Electrical circuit (Low and High voltage) understanding.</li>
<li>Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)</li>
<li>Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.</li>
<li>Demonstrate attention to detail.</li>
<li>Proficiency with Microsoft Office tools.</li>
<li>Excellent organizational skills.</li>
<li>Positive attitude, self-motivated and eager to succeed.</li>
</ul>
Physical Requirements:
Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. 
<ul>
<li>Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. </li>
<li>Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. </li>
<li>Manual dexterity suitable for use of utilizing a computer. </li>
<li>Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. </li>
<li>Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. </li>
<li>Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. </li>
<li>Light to moderate lifting. </li>
</ul>
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Must be comfortable working in an office environment to include moderate noise levels. </li>
<li> The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.</li>
</ul>
==================================================================================================
As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.
Disclaimer: 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Technical Support Representative 1

<h3>Job Description</h3>
Job DescriptionTECHNICAL SUPPORT REPRESENTATIVE 
Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to complete solar kits, we pride ourselves on supplying top-of-the-line off-grid solar equipment.
 Position Overview:
Renogy is seeking to hire Technical Support Representative to assist and improve our customer experience. The Ideal candidate will have a passion for D/C electronics and will be able to excel in a high paced environment.
 
Under general supervision, in an in-bound call center/office environment, a technical support representative will provide technical support to our Renogy Vendors and End-users by performing a question-based diagnosis while guiding users through step-by-step solutions. Solutions include but are not limited to Installing and powering down solar systems, verifying proper installation of solar components such as solar panels, charge controller and battery systems. Representative will also assist with troubleshooting using traditional testing methods such as continuity and polarity tests. Support must always be provided by clearly communicating technical solutions in a user-friendly and extremely professional manner. Technical Support Representative will assist with solar system design, placing orders on our Renogy portal and assist with any installation questions.
 Duties and Responsibilities:
<ul>
<li>Deliver service and support to end-users and Renogy Dealers via phone, email, or internal case management system.</li>
<li>Interact with customers to provide and process information in response to queries, concerns and requests about products and services.</li>
<li>Diagnose and resolve technical hardware and software issues involving connectivity, performance and educating end-users on functionality and capabilities of respective components.</li>
<li>Post-sales support including installation and wiring of components. Software training, first time set up, installation walk-through, troubleshooting and execution of warranties.</li>
<li>Accurately provide technical solutions and record all customer interactions and call transactions on computer and designated tracking software (Salesforce)</li>
<li>Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business</li>
<li>Organize ideas and communicate oral messages appropriate to listeners and situations</li>
<li>Follow-up and make scheduled call backs to customers where and when necessary.</li>
<li>Process part order and assist RMA department.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum AA degree</li>
<li>2+ years of equivalent professional</li>
<li>Knowledgeable of solar components and basic troubleshooting procedures</li>
<li>Good organizational, follow-up and time management skills</li>
<li>Able to communicate pleasantly and effectively both written and verbal</li>
<li>Team player with positive and proactive attitude</li>
<li>Handy and quick in responding and resolving issues</li>
<li>Job Type: Full Time</li>
</ul>
 Physical Requirements:
<ul>
<li>Will sit, stand, or walk short distances for up to the entire duration of a shift</li>
<li>Will climb stairs on an occasional basis</li>
<li>Will lift, push, or pull up to 40 pounds on an occasional basis</li>
<li>Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis</li>
<li>Must be able to comply with all safety standards and procedures</li>
<li>May reach above shoulder heights and below the waist on a frequent basis</li>
<li>May stoop, kneel, or bend, on an occasional basis</li>
<li>Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)</li>
</ul>
 Other:
<ul>
<li>Other duties as assigned</li>
</ul>
 
The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.
 
Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.
 
Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

<h3>Job Description</h3>
Job DescriptionSalary: $17.00 per hour 
Company:PenTeleData
WFH 2 Day Flex Shifts: 7AM-3PM or 3PM-11PM (after training, includes weekends and holidays as scheduled)
 
Pencor and its subsidiaries are Equal Opportunity Employers
 
Next paid training class will start on January 12, 2026 and will be conducted Monday-Friday 7AM-3PM for 3-4 weeks. Candidates must be able to commit to the full training period in order to be considered.
 
Employees are required to work "in house" during their probationary period. Once completed, employees may be switched to a hybrid work-from-home schedule, as long as required performance metrics have been met. Work-from-home status is subject to change based on performance.
 
Work-from-Home Requirements: 
<ul>
<li>Established residency in Pennsylvania</li>
<li>A quiet space, free from distraction during work hours.</li>
<li>An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to your company-provided equipment</li>
<li>Must maintain minimum performance metrics as defined by leadership</li>
<li>In the event of disruptions resulting in a poor Internet connection or in-home disruption to perform work, must be able to report to the office</li>
</ul>
 
Technical Support Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities. These values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry.
 
General duties include: 
<ul>
<li>Handling customer interactions via inbound and outbound calls, chats and emails</li>
<li>Troubleshooting an array of support calls for various products and services offered by PenTeleData and its partners</li>
<li>Working with other teams and departments to route calls and cases</li>
<li>Maintaining appropriate records of customer interactions</li>
<li>Performing special project work as assigned by leadership</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications: 
<ul>
<li>H.S. Diploma or G.E.D.</li>
<li>Established residency in Pennsylvania</li>
<li>Previous experience interacting with customers on a daily basis</li>
<li>Troubleshooting experience with Windows, Macintosh and mobile platforms recommended</li>
<li>Troubleshooting experience involving various computer issues recommended</li>
<li>Understanding basic networking and internet terminology and software</li>
<li>Strong Communication Skills - Oral and written</li>
<li>Strong Typing / Data Entry Skills</li>
<li>Excellent Customer Service Skills / Soft Skills</li>
<li>Strong Organizational Skills</li>
<li>Ability to multitask in a face-paced environment</li>
<li>Ability to adapt to change and the changing needs of the company</li>
<li>Ability to work effectively and professionally both independently as well as part of a team</li>
</ul>
 
INDHP

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionSalary: 
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, weve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the regions fastest, most reliable internet providersrecognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, were expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
 
WHY UNITED? 
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 SUMMARY
The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues.
 
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a full-time, on-site position located at our Chapel Hill, TN office. The schedule is Sunday through Thursday, 9:30 AM to 6:00 PM.
 ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations. </li>
</ul>
 
WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
</ul>
 
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at<a href="http://www.united.net" target="_blank">www.united.net</a> and join us in building the future of connectivity.

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays.&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English, with Spanish&nbsp;and/or French&nbsp;a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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