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<h3>Job Description</h3>
Job Description
About Us: Telecom Designs is a leading telecommunications provider dedicated to delivering exceptional service and innovative solutions to our customers. We are committed to fostering a positive and dynamic work environment where our employees can thrive and grow.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries related to our telecommunications products and services.
This is a full-time, permanent job located in our Santa Rosa office. The hours are 8:00am – 5:00pm Monday - Friday
Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Troubleshoot and resolve customer issues related to In-store IT devices such as, digital key telephones, data devices, access points, registers, register components, PC’s, printers and paging.</li>
<li>Document customer interactions and maintain accurate records in our CRM system.</li>
<li>Collaborate with other departments to ensure customer issues are resolved and accurately documented for efficient billing.</li>
</ul>
Qualifications:
· Must have experience and knowledge of the low voltage telecom/datacom cabling industry
· General knowledge about dial tone and POTS lines
· Have excellent communication skills, both written and oral
· Be proficient with MS Word, Excel and Outlook
<ul>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>
<li>Proficiency with CRM software and other customer support tools.</li>
<li>A positive attitude and a commitment to providing exceptional customer service.</li>
</ul>
· We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position. We are a telecommunications company, not a computer company.
Benefits &amp; Compensation
· Compensation range; 58k to 68K (based on experience)
· 104 hours PTO (13 days personal time off) per year
· Eight paid holidays
· 100% EE paid Medical Insurance with plans including Kaiser, Sutter, and Blue Cross.
· Dental and Vision election is available
· 401 K Plan with matching funds from the Company
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to <a href="mailto:Jobs@TelecomDesigns.com" target="_blank">Jobs@TelecomDesigns.com</a>
Company DescriptionOur business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships. 
<h3>Company Description</h3>
Our business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships.

Technical Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: 
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. Weve had the home team advantage for over 75 years, and were proud to serve the communities where we live, work, and play.
 JOIN THE HOME TEAM
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 WHAT WERE OFFERING The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations.</li>
</ul>
 WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Valid TN drivers license and satisfactory driving record.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
<li>High level of integrity and professional values.</li>
</ul>
 
WHO WE ARE United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industrys best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
 
UNITED COMMUNICATION'S CORE VALUES: We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
<ul>
<li>Safety we assure the safety of everything we do.</li>
<li>Service we are responsive, informed, and easy to do business with.</li>
<li>United we communicate and collaborate.</li>
<li>Integrity we keep our promises and do the right thing even when no one is watching.</li>
<li>Driven we serve to win customers.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionTECHNICAL SUPPORT REPRESENTATIVE 
Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to complete solar kits, we pride ourselves on supplying top-of-the-line off-grid solar equipment.
 Position Overview:
Renogy is seeking to hire Technical Support Representative to assist and improve our customer experience. The Ideal candidate will have a passion for D/C electronics and will be able to excel in a high paced environment.
 
Under general supervision, in an in-bound call center/office environment, a technical support representative will provide technical support to our Renogy Vendors and End-users by performing a question-based diagnosis while guiding users through step-by-step solutions. Solutions include but are not limited to Installing and powering down solar systems, verifying proper installation of solar components such as solar panels, charge controller and battery systems. Representative will also assist with troubleshooting using traditional testing methods such as continuity and polarity tests. Support must always be provided by clearly communicating technical solutions in a user-friendly and extremely professional manner. Technical Support Representative will assist with solar system design, placing orders on our Renogy portal and assist with any installation questions.
 Duties and Responsibilities:
<ul>
<li>Deliver service and support to end-users and Renogy Dealers via phone, email, or internal case management system.</li>
<li>Interact with customers to provide and process information in response to queries, concerns and requests about products and services.</li>
<li>Diagnose and resolve technical hardware and software issues involving connectivity, performance and educating end-users on functionality and capabilities of respective components.</li>
<li>Post-sales support including installation and wiring of components. Software training, first time set up, installation walk-through, troubleshooting and execution of warranties.</li>
<li>Accurately provide technical solutions and record all customer interactions and call transactions on computer and designated tracking software (Salesforce)</li>
<li>Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business</li>
<li>Organize ideas and communicate oral messages appropriate to listeners and situations</li>
<li>Follow-up and make scheduled call backs to customers where and when necessary.</li>
<li>Process part order and assist RMA department.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum AA degree</li>
<li>2+ years of equivalent professional</li>
<li>Knowledgeable of solar components and basic troubleshooting procedures</li>
<li>Good organizational, follow-up and time management skills</li>
<li>Able to communicate pleasantly and effectively both written and verbal</li>
<li>Team player with positive and proactive attitude</li>
<li>Handy and quick in responding and resolving issues</li>
<li>Job Type: Full Time</li>
</ul>
 Physical Requirements:
<ul>
<li>Will sit, stand, or walk short distances for up to the entire duration of a shift</li>
<li>Will climb stairs on an occasional basis</li>
<li>Will lift, push, or pull up to 40 pounds on an occasional basis</li>
<li>Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis</li>
<li>Must be able to comply with all safety standards and procedures</li>
<li>May reach above shoulder heights and below the waist on a frequent basis</li>
<li>May stoop, kneel, or bend, on an occasional basis</li>
<li>Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)</li>
</ul>
 Other:
<ul>
<li>Other duties as assigned</li>
</ul>
 
The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.
 
Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.
 
Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

<h3>Job Description</h3>
Job Description
Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&amp;D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.
Summary: 
Reporting to the technical support manager/supervisor, the Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups. This position provides valuable information on customer product usage to the organization for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the Linear Branded commercial gate, Garage Door and wireless Radio product lines. 
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.
Location: Fully onsite in Carlsbad, CA
Schedule: Monday-Friday, 7:00 AM to 3:30 PM PST
Hourly range: $22.00 to $27.00 USD, depending on experience
Primary Responsibilities: 
<ul>
<li>Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.</li>
<li>Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.</li>
<li>Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.</li>
<li>Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.</li>
<li>Review and provide feedback to the technical writing staff for new product documentation.</li>
<li>Note customer issues with the potential for product improvements and providing that information to the Engineering team.</li>
<li>Provide input to the RMA team on returns when special testing is required.</li>
<li>Perform any other related duties as required or assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 2-year degree preferred.</li>
<li>1 or more years technical support experience preferred.</li>
<li>Experience with support of networked equipment and commercial gate operators</li>
<li>Spanish language capability desired.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Knowledge of and ability to troubleshoot networked devices and Gate Operators</li>
<li>Experience with Commercial gate operators and/or hydraulics a Plus</li>
<li>High customer service orientation.</li>
<li>Self-directed with the ability to prioritize workload.</li>
<li>Ability to quickly learn the various products, their faults and corrections.</li>
<li>Demonstrate effective telephone communication skills.</li>
<li>Well-developed communication and analytical skills.</li>
<li>Possess the ability to read and interpret blueprints and technical specifications.</li>
<li>Electrical circuit (Low and High voltage) understanding.</li>
<li>Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)</li>
<li>Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.</li>
<li>Demonstrate attention to detail.</li>
<li>Proficiency with Microsoft Office tools.</li>
<li>Excellent organizational skills.</li>
<li>Positive attitude, self-motivated and eager to succeed.</li>
</ul>
Physical Requirements:
Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. 
<ul>
<li>Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. </li>
<li>Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. </li>
<li>Manual dexterity suitable for use of utilizing a computer. </li>
<li>Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. </li>
<li>Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. </li>
<li>Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. </li>
<li>Light to moderate lifting. </li>
</ul>
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Must be comfortable working in an office environment to include moderate noise levels. </li>
<li> The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.</li>
</ul>
==================================================================================================
As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.
Disclaimer: 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Technical Support Representative 1

<h3>Job Description</h3>
Job Description
Technical Support Responsibilities:
<ul>
<li>Must have excellent communication skills </li>
<li>Working with and on a team so communication is spread throughout the team</li>
<li>Critical thinking is a must</li>
<li>Identifying hardware and software solutions.</li>
<li>Troubleshooting technical issues.</li>
<li>Resolving network issues.</li>
<li>Installing and configuring IP phone hardware and software.</li>
<li>Speaking to customers to quickly get to the root of their problem.</li>
<li>Providing timely and accurate customer feedback.</li>
<li>Talking customers through a series of actions to resolve a problem.</li>
<li>Following up with clients to ensure the problem is resolved.</li>
<li>Supporting the roll-out of new applications.</li>
<li>Providing support in the form of procedural documentation.</li>
<li>Managing multiple cases at one time.</li>
<li>Testing and evaluating new technologies.</li>
</ul>
Technical Support Requirements:
<ul>
<li>CompTIA certification is a plus</li>
<li>Experience in Linux or Cisco is a plus</li>
<li>VICI Dial experience is a plus</li>
<li>At least 1 year prior experience in tech support, desktop support, or a similar role.</li>
<li>Proficiency in Windows</li>
<li>Experience with remote desktop applications and help desk software.</li>
<li>Attention to detail and good problem-solving skills.</li>
<li>Excellent interpersonal skills.</li>
<li>Good written and verbal communication.</li>
</ul>

<h3>Job Description</h3>
Job Description
JOB SUMMARY: The Technical Support Representative is responsible for handling phone calls and electronic mail correspondence relating to questions and issues about Merits products, parts, and services.
ESSENTIAL JOB DUTIES &amp; RESPONSIBILITIES:Carries out responsibilities in accordance with the organizational policies and procedures. Essential duties and responsibilities include, but are not limited to, the following. Other duties may be assigned as needed.
· Collaborate with cross functional teams as needed to provide excellent customer service.
· Answer incoming phone calls and incoming electronic correspondence regarding issues on&nbsp;products and parts.
· Provide basic support and exceptional customer service to answer questions and resolve issues and concerns.
· Create cases, enter RMA’s, enter quotes, convert quotes to sales orders, and/or document all calls in ERP system and follow up as needed.
· Properly and professionally handle, reroute, and/or escalate technical or serious issues to leadership or appropriate staff as needed.
· Review and observe trends for proper and timely reporting of quality issues.
· Assist team members with questions regarding customer issues.
· Contact customers regarding the condition of returned items or updated orders.
· Maintain cleanliness of department and individual workstation.
· Assist other Customer Care Team members as needed.
· Follow company safety policies and participate in Safety Training as required.
· Participate in Company training as required.
· Performs other related duties as assigned.
COMPETENCIES &amp; QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Abide by Company safety policies and participate in Safety Training as needed.
· Have mechanical/technical skills or have mechanical/technical aptitude to learn and understand company products within a reasonable timeframe after position commencement.
· Must have very strong customer service skills.
· Excellent organizational and problem-solving skills are needed.
· Proficiencies with Microsoft Office applications are needed (Outlook Word, Teams, and SharePoint).
· Have excellent organizational skills and have the ability to multi-task in a fast-paced environment.
· ERP and/or CRM experience is required.
· Data entry experience is necessary with the ability to accurately type at least 40 WPM.
· Have a willingness to work overtime, arrive early, and/or stay late according to business / project needs.
· Must be dependable with an excellent attendance record.
· Must abide by Company safety policies and participate in Safety Training as required.
· Must speak, read, and write English and have excellent verbal and written communication skills.
· Must be legally authorized to work in the United States.
Educational Requirements: A high school diploma with one (3) year of relevant customer service and/or call center experience; or an equivalent combination of related experience, education, and/or training.
Physical Demands: While performing the duties of this job, the employee is required to stand, walk, stoop, kneel, crouch, or balance; use of hands to handle or feel objects, tools, or controls; reach with hands and arms; frequently required to talk or hear. The employee is required to safely lift or move up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: While performing the duties of this job the business office atmosphere, the noise level in the work environment is usually quiet to moderate, cool to ambient climate temperatures and moderately clean.
While performing the duties of this job in a warehouse and/or manufacturing operations atmosphere, the employee will need to work near moving mechanical parts. The noise levels in these work environments can be moderate to loud; ambient climate temperatures to occasional humid and hot (depending on season), dry, dusty to moderately clean. Employees may need to wear/use safety equipment / PPE which will be provided by the company.
Company DescriptionMALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you! 
<h3>Company Description</h3>
MALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you!

<h3>Job Description</h3>
ABOUT JOTFORM
 
Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.
 
Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn’t slow anyone down so we’re dedicated to making online data and payment collection as seamless as possible.
 
We are looking for Technical Support representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits.
 
ABOUT THE ROLE
 
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As a Technical Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
 
​The key objectives of this role include, but are not limited to:
 
<ul>
<li>Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction</li>
<li>Utilize our support ticketing system ; Respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion.</li>
<li>Provide accurate and timely support by documenting all issues and resolutions.</li>
<li>Maintain communications with customers during the problem resolution process.</li>
<li>Act as a Customer-facing subject matter expert</li>
</ul>
​
What Do You Need to Be Successful?
 
<ul>
<li>Solid HTML / CSS background is needed to help customers in building and designing forms.</li>
<li>Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds.</li>
<li>You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms.</li>
<li>A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds.</li>
<li>Track record of supporting customers with a SaaS or IaaS product is preferred</li>
<li>English fluency is required</li>
</ul>
 
ABOUT YOU 
 
<ul>
<li>Customer facing skills combined with excellent verbal and written communication skills</li>
<li>Ability to work with little to no supervision</li>
<li>Open to criticism and a team player</li>
<li>Adaptable , flexible and commercially aware</li>
<li>Excellent organizational skills with the ability to prioritize and manage</li>
</ul>
 
Compensation, Perks &amp; Benefits 
 
<ul>
<li>Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience</li>
<li>Company paid Commuter Benefits</li>
<li>Employer-sponsored medical, dental, vision, AD&amp;D, and LTD insurance</li>
<li>401(k) with 4% company match</li>
<li>FSA</li>
<li>10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year</li>
<li>Professional development stipend after one year of employment</li>
</ul>
 
OUR PROCESS
 
We’ll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.
 
We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!
 
Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
Jotform values your privacy. You can find more information regarding our applicant privacy notice here: <a href="https://www.jotform.com/job-applicant-privacy/" target="_blank">https://www.jotform.com/job-applicant-privacy/</a>
 
Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Onsite Technical Support Representative

<h3>Job Description</h3>
Job DescriptionA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an in-office position located in Jacksonville, FL. Local candidates only, please. Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office.&nbsp; Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.&nbsp; Essential Duties and Responsibilities:
<ul>
<li>Exceed customer expectations at every opportunity.</li>
<li>Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails).&nbsp;</li>
<li>Manage customer communications received via multiple sources – phone, email, text, &amp; social sites from potential or existing customers and respond to any questions or concerns.</li>
<li>Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered. &nbsp;</li>
<li>Complete change of service requests and make updates to accounts per customer requests.&nbsp;</li>
<li>Respond to inquiries on order status, billing questions, service availability, new product offerings, etc.</li>
<li>Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help.</li>
<li>Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.</li>
<li>Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken &amp; details of how issue was resolved.&nbsp;</li>
<li>Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete.</li>
<li>Respond to escalated calls from customers and service techs during installation or service calls.</li>
<li>Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction.</li>
<li>Ensure that service-impacting events are worked timely to minimize service outages.</li>
<li>Provide customers with updates on the progress of the work orders and/or trouble tickets.</li>
<li>Follow-up with potential customers to convert leads to orders or to finalize orders.</li>
<li>Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems.&nbsp;</li>
<li>Use communication channels to inform the team of important issues and information which will help improve team performance.</li>
<li>Effectively communicate IQ Fiber’s product and service offering.</li>
<li>Navigate through multiple systems.</li>
<li>Perform other duties as assigned.</li>
</ul>
 Qualifications and Skills:
<ul>
<li>A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results.</li>
<li>2 years of customer service experience, 1 year in a contact center setting.</li>
<li>6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred.</li>
<li>Previous telecommunications experience a plus.</li>
<li>Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.</li>
<li>Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results.</li>
<li>Willing to learn, adapt and evolve with the team and company and develop new skills quickly.</li>
<li>Ability to learn and grasp new concepts and work through problems in a logical manner.</li>
<li>Positive attitude with a passion for helping customers and the ability to connect with people.</li>
<li>Commitment to owning customer issues from start to finish.</li>
<li>Excellent customer service skills, including positive phone demeanor.</li>
<li>Strong follow-up skills, accuracy, and attention to detail.</li>
<li>Strong technical aptitude with excellent end-user interaction skills</li>
<li>Capable of answering technical questions from technical and non-technical users.</li>
<li>Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems.</li>
<li>Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus.</li>
<li>Strong computer skills and the ability to navigate through multiple screens.</li>
<li>Exceptional knowledge of Microsoft Office applications.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Must be able to pass criminal background check.</li>
<li>Flexibility to work mandatory overtime to meet business needs.</li>
<li>High integrity and a strong work ethic are a must.</li>
<li>Attention to detail and ability to think creatively and strategically is a must.</li>
<li>Excellent organization and time management skills.</li>
<li>Ability to interact and communicate effectively with other team members.</li>
<li>High school diploma or equivalent (higher education preferred) </li>
</ul>
 Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. &nbsp;
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