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<h3>Job Description</h3>
Job DescriptionCompany Description 
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement &amp; global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
 Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel &amp; B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description 
The Opportunity: This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.
<ul>
<li>Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements</li>
<li>Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone</li>
<li>Understand various components of our products including how they function together and the workflow impact to customers</li>
<li>Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues</li>
<li>Logically assess the issue, propose solutions to customers and work with development on enhancements for the product</li>
<li>Serve as a highly effective mediator between customers and development when the situation arises</li>
<li>Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation</li>
<li>Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals</li>
</ul>
Qualifications 
Here’s What We’re Looking For:
<ul>
<li>3-5 years of experience in technical support engineering</li>
<li>Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering</li>
<li>At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting</li>
<li>Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions</li>
<li>Able to translate highly complex issues to various levels of understanding based on the customer’s technical level</li>
<li>Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.</li>
<li>Detail oriented and able to multitask and eagerness to learn new technologies and tools</li>
<li>Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education</li>
<li>Experience in FinTech or the payment industry will be appreciated</li>
<li>Fluent in English, as it is the company’s working language</li>
</ul>
Required Degree: B.S. degree in a related Science &amp; Engineering field, and having Master’s in respective field is a plus
Technologies We Use:
<ul>
<li>Bash shell and standard linux command line</li>
<li>SQL</li>
<li>Java</li>
<li>Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini</li>
</ul>
 Additional Information 
What We Offer:
<ul>
<li>Competitive compensation, including Restricted Stock Units</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Flying Start - Our immersive Global Induction Program (Meet our Execs &amp; Global Teams)</li>
<li>Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media</li>
<li>Dynamic &amp; Global Team (we have been collaborating virtually for years!)</li>
<li>Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates</li>
<li>Be a meaningful part in our success - every FlyMate makes an impact</li>
<li>Competitive time off including FlyBetter Days to volunteer in a cause you believe in and</li>
<li>Digital Disconnect Days!</li>
<li>Great Talent &amp; Development Programs (Managers Taking Flight – for new or aspiring managers!)</li>
</ul>
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid

Senior Technical Support Engineer

<h3>Job Description</h3>
Job Description:
Saab, Inc. is seeking a seasoned Lead Technical Support Specialist to provide advanced technical expertise for Saab 340 and/or 2000 aircraft. This individual will serve as a key interface between Saab and its global customers, offering technical guidance, diagnostics, and issue resolution for legacy aircraft systems and components.
*The role is based in Ashburn, VA, but remote work may be considered for candidates with direct Saab 340 or 2000 technical support experience.
Key Responsibilities:
<ul>
<li>
Serve as an internal subject matter expert on the Saab 340 and/or 2000, including airframes, engines, and systems.
</li>
<li>
Provide advanced technical assistance to field engineers, technicians, customers, and product support personnel.
</li>
<li>
Diagnose, troubleshoot, and resolve complex maintenance and repair issues.
</li>
<li>
Manage customer relationships across domestic and international markets.
</li>
<li>
Lead customer installations, training, and on-site technical support efforts.
</li>
<li>
Evaluate and respond to customer needs by developing tailored solutions.
</li>
<li>
Collaborate with internal teams to review technical proposals and mitigate potential risks.
</li>
<li>
Lead technical and programmatic presentations to internal and external stakeholders.
</li>
<li>
Monitor market trends and competitor activity in the regional aircraft sector.
</li>
<li>
Mentor and support junior team members through knowledge sharing and training.
</li>
<li>
Maintain and manage program goals, strategies, and deliverables.
</li>
<li>
Travel up to 50%, including international destinations, to support customer operations and business development.
</li>
</ul>
Compensation Range:Remote&nbsp;$99,100 – $128,800 OR Ashburn, VA $118,900 – $154,600
The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
Required Qualifications:
<ul>
<li>
High School Diploma and 18 Years OR Bachelor’s degree with a minimum of 12 years of related experience.
</li>
<li>
Current and valid FAA Airframe and Powerplant license.
</li>
<li>
Demonstrated expertise in Saab 340 and/or 2000 aircraft systems.
</li>
<li>
Proven experience supporting technical operations, product support, or customer service in the aerospace sector.
</li>
<li>
Willingness and ability to travel up to 50%, including internationally.
</li>
</ul>
 Desired Qualifications:
<ul>
<li>
Experience working with commercial, and foreign customers.
</li>
</ul>
Citizenship Requirements:
Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).
Drug-Free Workplaces: 
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Benefits:
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:
<ul>
<li>
Medical, vision and dental insurance for employees and dependents
</li>
<li>
Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability
</li>
<li>
401(k) with immediate vesting on employer match
</li>
<li>
Tuition assistance
</li>
<li>
Student loan assistance
</li>
<li>
Wellness account, Care.com subscription and employee assistance programs
</li>
<li>
Employee stock purchase program with employer match
</li>
</ul>
About Us:
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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