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<h3>Job Description</h3>
Job Description
About Teads
 Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.
For more information, visit <a href="http://www.teads.com" target="_blank">www.teads.com</a>.
About the combined company
Outbrain Inc. (Nasdaq: TEAD) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.
For more information, visit <a href="https://www.teads.com/" target="_blank">https://www.teads.com/</a>.
Please submit your CV in English.
About the opportunity
Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Support team at Teads. The role is based in New York City, and as a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.
By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts.
What will you do?
As a Technical Support Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&amp;D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.
You will:
<ul>
<li>Provide advanced technical support to our clients globally.</li>
<li>Collaborate with cross-functional teams to tackle complex technical and analytical challenges.</li>
<li>Work closely with account managers to offer technical support for accounts of big and globally known brands.</li>
<li>Conduct calls with clients to effectively troubleshoot and resolve technical issues.</li>
<li>Share insights and ideas that contribute to the improvement of our products and services.</li>
<li>Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.</li>
<li>Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved.</li>
<li>Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly.</li>
<li>Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers.</li>
</ul>
What will you bring to the team?
<ul>
<li>Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues.</li>
<li>Strong communication skills to facilitate effective collaboration with various stakeholders.</li>
<li>A passion for technology and a willingness to dive into complex technical issues.</li>
<li>Ability to work in a fast-paced environment and handle multiple challenges with poise.</li>
<li>Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more.</li>
<li>Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar.</li>
<li>Good understanding of SQL and a strong desire to continuously self-learn.</li>
<li>Understanding of how the web works and its core elements particularly JavaScript and HTML.</li>
<li>Some knowledge of Chrome Developer Tool for debugging</li>
<li>Strong scripting skills in Javascript, Python, or others for automating manual tasks.</li>
<li>Basic understanding of Git, and command line commands</li>
<li>Proficiency in the English language. Additional language skills are an advantage.</li>
</ul>
Preferred
<ul>
<li>Prior experience in Adtech.</li>
<li>Some knowledge of Chrome Developer Tools for debugging</li>
<li>Familiarity with Salesforce and Jira.</li>
<li>Familiarity with Google Analytics, Google Tag Manager, and/or similar tools.</li>
<li>Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or other REST clients.</li>
</ul>
Why work at Teads?
At Teads, Product and Engineering work hand in hand and are aligned towards the same goal: to scale our business while continuing to create new and exciting products.
<ul>
<li>We value team spirit, pragmatism, listening and we encourage initiatives.</li>
<li>We promote end-to-end development: "You build it, you run it, you monitor it".</li>
<li>We share knowledge and support with each other beyond any organizational boundary.</li>
<li>We fix issues during a blameless postmortem and learn from it so that it doesn't happen twice.</li>
<li>We are working together to create great engineering, but we are also supportive to promote a great work-life balance.</li>
</ul>
We care about you:
<ul>
<li>Security &amp; Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).</li>
<li>Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).</li>
<li>Life Balance: A well-balanced work-life for our employees is one of our top priorities: 18 days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.</li>
<li>Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity &amp; Inclusion with internal &amp; external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).</li>
</ul>
The base salary range is $65-$105K. Salary does not include other forms of compensation or benefits offered in connection with this role. Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.
Discover more about our culture and benefits on our Engineering website.
Life at Teads
Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.
Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.
#LI-Hybrid
Life at Teads
At Teads, we don't just offer jobs - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.
As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out:
<ul>
<li>We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.</li>
<li>As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.</li>
<li>Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.</li>
</ul>
Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.
Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
Do you want to be part of a team that constantly challenges the boundaries of what is possible with video technology?We are looking for a passionate, high-performing Technical Support Engineer to help customers troubleshoot and resolvethetrickiesttechnical issues theyencounterwithin theirvideo communication solutions.
 
At Pexip, you will work with people who are dedicated to creating seamless and secure video communication across technology platforms.We deliver solutions to some of the most critical organizations around the world. They expect innovation, quality, safety, andtechnologythat meets their unique needs. If you enjoy working somewhere with great energy, enjoy a fast pace, thrive with fun and lively colleagues, and want to bring secure communication to those who need it most, Pexip could be the place for you.
 
The Technical Support Engineer provides technical support to Pexips partners and direct support customers experiencing issues with their Pexip products and services. This role requires strong problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer service. The ideal candidate is eager to learn, adaptable, and a team player. 
This position will be located in our Herndon, VA office. Flexibility and work life balance is offered 
US Citizenship required for this position
Must be living and working in DMV (VA, MD, or DC)
 
What's the opportunity? If you enjoy the intricacies of various communication protocols,software and hardware configuration,problem solving, and can communicate your processes to others so they get as much of a kick out of it as you, then this is the job for you! The successful candidate will receive thorough training and mentorship, expanding on their existing networking knowledge and experience.
 Pexip support is extremely proud of its customer satisfaction ratings and isseekingsimilarly enthusiastic engineers tomaintainthis quality. We believe in enabling people rather than managing them. Working closely with Solutions Architecture, R&amp;D, and Documentation teams, the customer support team is at the forefront to ensure the smooth operation of the Pexip product Solutions. Role and Responsibilities: 
<ul>
<li>Work with customers or partners to troubleshoot reported problems,identifyroot cause, and resolve the issue</li>
<li>Able totriage technical situations effectively and efficiently</li>
<li>Providing escalation level support by providing guidance and direction to the Channel Partners and contracted end- customers</li>
<li>Capable of evaluating multiple differentresolution paths and evaluating bestpossible outcomesindependently and with customer service owners</li>
<li>Able tocommunicatetechnical issuesto ChannelPartners and end-customers,explain why issues are occurring and what can be done to improve the situation</li>
<li>Able to effectively prioritize cases based on urgency, impact, and customer need</li>
<li>Identifyand recommendpossible optimizationtasks to customers</li>
<li>Communicate and work closely with the sales team related to ongoing events with customer situations</li>
</ul>
 
Required Qualifications: 
<ul>
<li>1-2 years' experience inanetwork technical supportroleor equivalent knowledge</li>
<li>CCNA/CompTIA or similar certification or equivalent knowledge</li>
<li>Understanding of network protocolsincluding TCP/IP, DNS, HTTP, and firewall management</li>
<li>Experience in technical troubleshooting and log analysis</li>
<li>Basic understanding of operating systems (Windows, Linux)</li>
<li>Display strong analytical, verbal, and written communication skills</li>
<li>A strongcuriosity to learn and adapt to new technologies</li>
<li>Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base</li>
<li>Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support</li>
<li>US Citizenshiprequired</li>
</ul>
 
Desired Qualifications: 
<ul>
<li>Bachelor's degree</li>
<li>Possess strong presentation skills</li>
<li>Experience troubleshooting a video conferencing platform or similar technology</li>
<li>Experienceof virtualization technologies,e.g.VMware, Hyper-V, AWS, Azure, GCP</li>
<li>Familiarity with VoIP technologies is a plus</li>
<li>Scripting skills (PowerShell, Python) are a plus</li>
</ul>
 
About Pexip:
Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organizations strategic IT solution. Pexip customers exist across all industries including financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.
 
The Pexip culture builds ona strong foundationof solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.Pexip has HQ in Oslo, Norway, main offices in London, UK, Stockholm, Sweden, Herndon, US and Sydney, Australia, as well as sales offices across the globe.
 
Pexip is an equal opportunity employer and evaluates applicants regardless of an individuals age, race, color, pregnancy, gender, religion, national origin, sexual orientation,disabilityor veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!

<h3>Job Description</h3>
Job DescriptionAbout Bindplane
Bindplane is a fast-growing software startup building the first observability pipeline purpose-built for OpenTelemetry. Our open-source solutions help companies of all sizes — from Fortune 500s to emerging tech startups — collect, process, and route telemetry data efficiently. We integrate seamlessly with platforms like Google Cloud Operations Suite, Datadog, and New Relic, empowering teams to get real-time insights across modern cloud-native environments.
We’re headquartered in Grand Rapids, Michigan and proud to be part of a rising tech scene, while serving a global customer base. Our team thrives on curiosity, innovation, and solving tough challenges in the observability space.
The Role
This isn’t your average “Did you try turning your machine off and on again?” support role. As a Support Engineer at Bindplane, you’ll be the frontline technical expert working directly with DevOps teams, SREs, and infrastructure engineers to troubleshoot and optimize complex observability and telemetry pipeline environments. Your day-to-day will involve diagnosing nuanced issues across Kubernetes, Linux, and cloud-native architectures—not resetting passwords or installing printers.
You’ll collaborate closely with our customers to solve real-world infrastructure challenges, guide them through advanced deployments, and provide feedback to our product and engineering teams to help shape the future of our platform.
This role is ideal for someone who thrives in fast-moving technical environments, enjoys problem-solving with technical peers, and is excited about modern observability stacks.
What You’ll Be Doing
<ul>
<li> Provide technical support for Bindplane products in enterprise environments </li>
<li> Troubleshoot and resolve deployment, configuration, and integration issues </li>
<li> Work across diverse infrastructures, including Kubernetes, containers, and major cloud providers (GCP, AWS, Azure) </li>
<li> Escalate complex issues from L1 support and drive them to resolution </li>
<li> Develop internal and customer-facing documentation, guides, and solutions </li>
<li> Collaborate with Product and Engineering to provide customer insights and improve product quality </li>
<li> Contribute to a growing knowledge base of observability best practices </li>
</ul>
Why Bindplane?
<ul>
<li> Work on meaningful, modern tech that’s shaping how organizations monitor their systems </li>
<li> Join a growing team where your voice and contributions matter </li>
<li> Hybrid flexibility with a supportive, collaborative work culture </li>
<li> Be part of a startup that’s scaling fast — with the stability of real-world customers </li>
</ul>
Why Join Us in Grand Rapids?
Located in the heart of West Michigan, Grand Rapids is quickly becoming a tech hub with the charm of a close-knit community and the innovation of a major city. At Bindplane, you’ll find:
<ul>
<li> A collaborative, startup culture with room to grow </li>
<li> Opportunities to work on industry-shaping technology</li>
<li> A chance to be part of something big, right here at home</li>
<li> Flexibility with hybrid work options and a commitment to work-life balance</li>
</ul>
Requirements
What You Bring
<ul>
<li> 5-7 years in technical support, DevOps, or observability tools (Required) </li>
<li> Proficiency with Linux/Unix environments, CLI troubleshooting, and shell scripting </li>
<li> Experience with containerization (Docker, Kubernetes) and cloud platforms (GCP, AWS, Azure) </li>
<li> Understanding of observability concepts: metrics, logs, traces </li>
<li> Familiarity with monitoring tools (Datadog, New Relic, Splunk, etc.) </li>
<li> Strong communication skills and attention to detail </li>
<li> Ability to explain complex technical issues clearly to technical and non-technical audiences </li>
</ul>
Nice to Have
<ul>
<li> Experience with OpenTelemetry or related telemetry pipelines </li>
<li> Knowledge of enterprise application architectures and microservices </li>
<li> Scripting experience (Python, Bash, etc.) </li>
<li> Exposure to log management and APM solutions </li>
</ul>
Benefits
Benefits
<ul>
<li>401(k) retirement savings plan with employer matching</li>
<li>Comprehensive health, dental, and vision insurance</li>
<li>Life insurance coverage</li>
<li>Employee assistance program for personal and professional support</li>
<li>Generous paid time off, including vacation, sick leave, and holidays</li>
<li>Opportunities for professional development and continuous learning</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: 
Do you want to be part of a team that constantly challenges the boundaries of what is possible with video technology?We are looking for a passionate, high-performing Technical Support Engineer to help customers troubleshoot and resolvethetrickiesttechnical issues theyencounterwithin theirvideo communication solutions.
 
At Pexip, you will work with people who are dedicated to creating seamless and secure video communication across technology platforms.We deliver solutions to some of the most critical organizations around the world. They expect innovation, quality, safety, andtechnologythat meets their unique needs. If you enjoy working somewhere with great energy, enjoy a fast pace, thrive with fun and lively colleagues, and want to bring secure communication to those who need it most, Pexip could be the place for you.
 
The Technical Support Engineer provides technical support to Pexips partners and direct support customers experiencing issues with their Pexip products and services. This role requires strong problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer service. The ideal candidate is eager to learn, adaptable, and a team player. 
This position will be located in our Herndon, VA office. Flexibility and work life balance is offered. 
 
What's the opportunity? If you enjoy the intricacies of various communication protocols,software and hardware configuration,problem solving, and can communicate your processes to others so they get as much of a kick out of it as you, then this is the job for you! The successful candidate will receive thorough training and mentorship, expanding on their existing networking knowledge and experience.
 Pexip support is extremely proud of its customer satisfaction ratings and isseekingsimilarly enthusiastic engineers tomaintainthis quality. We believe in enabling people rather than managing them. Working closely with Solutions Architecture, R&amp;D, and Documentation teams, the customer support team is at the forefront to ensure the smooth operation of the Pexip product Solutions. Role and Responsibilities: 
<ul>
<li>Work with customers or partners to troubleshoot reported problems,identifyroot cause, and resolve the issue</li>
<li>Able totriage technical situations effectively and efficiently</li>
<li>Providing escalation level support by providing guidance and direction to the Channel Partners and contracted end- customers</li>
<li>Capable of evaluating multiple differentresolution paths and evaluating bestpossible outcomesindependently and with customer service owners</li>
<li>Able tocommunicatetechnical issuesto ChannelPartners and end-customers,explain why issues are occurring and what can be done to improve the situation</li>
<li>Able to effectively prioritize cases based on urgency, impact, and customer need</li>
<li>Identifyand recommendpossible optimizationtasks to customers</li>
<li>Communicate and work closely with the sales team related to ongoing events with customer situations</li>
</ul>
Required Qualifications: 
<ul>
<li>1-2 years' experience inanetwork technical supportroleor equivalent knowledge</li>
<li>CCNA/CompTIA or similar certification or equivalent knowledge</li>
<li>Understanding of network protocolsincluding TCP/IP, DNS, HTTP, and firewall management</li>
<li>Experience in technical troubleshooting and log analysis</li>
<li>Basic understanding of operating systems (Windows, Linux)</li>
<li>Display strong analytical, verbal, and written communication skills</li>
<li>A strongcuriosity to learn and adapt to new technologies</li>
<li>Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base</li>
<li>Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support</li>
<li>US Citizenshiprequired</li>
</ul>
Desired Qualifications: 
<ul>
<li>Bachelor's degree</li>
<li>Possess strong presentation skills</li>
<li>Experience troubleshooting a video conferencing platform or similar technology</li>
<li>Experienceof virtualization technologies,e.g.VMware, Hyper-V, AWS, Azure, GCP</li>
<li>Familiarity with VoIP technologies is a plus</li>
<li>Scripting skills (PowerShell, Python) are a plus</li>
</ul>
About Pexip:
Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organizations strategic IT solution. Pexip customers exist across all industries including financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.
 
The Pexip culture builds ona strong foundationof solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.Pexip has HQ in Oslo, Norway, main offices in London, UK, Stockholm, Sweden, Herndon, US and Sydney, Australia, as well as sales offices across the globe.
 
Pexip is an equal opportunity employer and evaluates applicants regardless of an individuals age, race, color, pregnancy, gender, religion, national origin, sexual orientation,disabilityor veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!

<h3>Job Description</h3>
Job Description
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 80 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure &amp; Insure platform, and continue to grow and expand our team, our partnerships and our revenue.
Our Technical Support Engineer will interact with our customers daily ensuring they have an amazing experience. You'll troubleshoot complex customer issues, provide end-to-end technical support, collaborate with engineering teams to identify root causes and implement solutions, while also contributing to knowledge base development and supporting product improvements. This role is highly collaborative and requires someone who can work cross-departmentally. If you're a passionate problem-solver with a knack for clear communication and a desire to work in a fast-paced, collaborative environment, then we want to hear from you!
Responsibilities:
<ul>
<li>Resolve Customer Issues: Deliver fast and efficient support, addressing customer queries and resolving issues related to our platform.</li>
<li>Bug Reporting: Identify, document, and report bugs, working closely with engineering to ensure timely resolutions.</li>
<li>Cross-Functional Collaboration: Partner with Customer Success and Engineering teams to prioritize and resolve critical customer issues.</li>
<li>Product Influence: Leverage customer feedback to drive product improvements and shape the platform's future.</li>
<li>Quick Troubleshooting: Apply strong problem-solving skills to diagnose and resolve issues with minimal disruption.</li>
<li>Proactive Communication: Keep customers informed and up-to-date throughout the entire support process.</li>
<li>Solution Documentation: Create and maintain comprehensive, user-friendly documentation for common issues and solutions.</li>
<li>Continuous Improvement: Gather feedback to inform and fuel ongoing enhancements to our products and services.</li>
<li>Customer Onboarding and Training: Guide new users to quickly become proficient with our platform.</li>
<li>Performance Monitoring: Proactively monitor system performance and customer usage to identify and address potential issues.</li>
</ul>
Requirements:
<ul>
<li>3+ years in a technical support or customer-facing role (tier 2/tier 3), with hands-on experience troubleshooting and resolving technical issues across various technologies.</li>
<li>Proficiency in SQL.</li>
<li>Cloud expertise (e.g., Google Cloud, Grafana).</li>
<li>Strong knowledge of Incident Management processes.</li>
<li>Basic understanding of cyber security, networking and operating systems.</li>
<li>Experience with Intercom is an advantage.</li>
<li>Coding skills (Python etc.) is an advantage.</li>
<li>Exceptional multitasking and project management skills, with a proven ability to manage multiple projects in a fast-paced environment.</li>
<li>Excellent communication skills, with the ability to explain complex technical concepts to diverse audiences including end-users, developers, and business stakeholders.</li>
<li>Proven experience in creating and managing technical documentation.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionAbout Bindplane
Bindplane is a fast-growing software startup building the first observability pipeline purpose-built for OpenTelemetry. Our open-source solutions help companies of all sizes — from Fortune 500s to emerging tech startups — collect, process, and route telemetry data efficiently. We integrate seamlessly with platforms like Google Cloud Operations Suite, Datadog, and New Relic, empowering teams to get real-time insights across modern cloud-native environments.
We’re headquartered in Grand Rapids, Michigan and proud to be part of a rising tech scene, while serving a global customer base. Our team thrives on curiosity, innovation, and solving tough challenges in the observability space.
The Role
This isn’t your average “Did you try turning your machine off and on again?” support role. As a Support Engineer at Bindplane, you’ll be the frontline technical expert working directly with DevOps teams, SREs, and infrastructure engineers to troubleshoot and optimize complex observability and telemetry pipeline environments. Your day-to-day will involve diagnosing nuanced issues across Kubernetes, Linux, and cloud-native architectures—not resetting passwords or installing printers.
You’ll collaborate closely with our customers to solve real-world infrastructure challenges, guide them through advanced deployments, and provide feedback to our product and engineering teams to help shape the future of our platform.
This role is ideal for someone who thrives in fast-moving technical environments, enjoys problem-solving with technical peers, and is excited about modern observability stacks.
What You’ll Be Doing
<ul>
<li>Provide technical support for Bindplane products in enterprise environments</li>
<li>Troubleshoot and resolve deployment, configuration, and integration issues</li>
<li>Work across diverse infrastructures, including Kubernetes, containers, and major cloud providers (GCP, AWS, Azure)</li>
<li>Escalate complex issues from L1 support and drive them to resolution</li>
<li>Develop internal and customer-facing documentation, guides, and solutions</li>
<li>Collaborate with Product and Engineering to provide customer insights and improve product quality</li>
<li>Contribute to a growing knowledge base of observability best practices</li>
</ul>
Why Bindplane?
<ul>
<li>Work on meaningful, modern tech that’s shaping how organizations monitor their systems</li>
<li>Join a growing team where your voice and contributions matter</li>
<li>Hybrid flexibility with a supportive, collaborative work culture</li>
<li>Be part of a startup that’s scaling fast — with the stability of real-world customers</li>
</ul>
Why Join Us in Grand Rapids?
Located in the heart of West Michigan, Grand Rapids is quickly becoming a tech hub with the charm of a close-knit community and the innovation of a major city. At Bindplane, you’ll find:
<ul>
<li>A collaborative, startup culture with room to grow</li>
<li>Opportunities to work on industry-shaping technology</li>
<li>A chance to be part of something big, right here at home</li>
<li>Flexibility with hybrid work options and a commitment to work-life balance</li>
</ul>
What You Bring
<ul>
<li>5-7 years in technical support, DevOps, or observability tools (Required)</li>
<li>Proficiency with Linux/Unix environments, CLI troubleshooting, and shell scripting</li>
<li>Experience with containerization (Docker, Kubernetes) and cloud platforms (GCP, AWS, Azure)</li>
<li>Understanding of observability concepts: metrics, logs, traces</li>
<li>Familiarity with monitoring tools (Datadog, New Relic, Splunk, etc.)</li>
<li>Strong communication skills and attention to detail</li>
<li>Ability to explain complex technical issues clearly to technical and non-technical audiences</li>
</ul>
Nice to Have
<ul>
<li>Experience with OpenTelemetry or related telemetry pipelines</li>
<li>Knowledge of enterprise application architectures and microservices</li>
<li>Scripting experience (Python, Bash, etc.)</li>
<li>Exposure to log management and APM solutions</li>
</ul>
Benefits
<ul>
<li>401(k) retirement savings plan with employer matching</li>
<li>Comprehensive health, dental, and vision insurance</li>
<li>Life insurance coverage</li>
<li>Employee assistance program for personal and professional support</li>
<li>Generous paid time off, including vacation, sick leave, and holidays</li>
<li>Opportunities for professional development and continuous learning</li>
</ul>
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<h3>Job Description</h3>
Job Description
***On-site opportunity in East Aurora, NY***
 
**This position is considered safety sensitive and is subjective to drug testing, including cannabis**
 
SUMMARY: The Technical Support Engineer is responsible for maintaining a thorough knowledge of company products specific to cutting tools, holders and other machine related tooling applications, and targeted application support via training and on-site testing to assure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Proactively solve tooling problems for customers</li>
<li>Communicate customer and market issues to company management</li>
<li>Develop, update and maintain technical database on all products related to cutting tools and related machine applications. Reviews and recommends product introductions and deletions. </li>
<li>Acts as technical liaison to primary tooling vendors regarding product changes, updates, etc. </li>
<li>Provides technical support to field sales engineers and inside sales personnel. </li>
<li>Inquires and learns about customers and their business plans, forwards that information to the Director of Sales for evaluation and business planning.</li>
<li>Manage new and existing customer relationships</li>
<li>Coordinates meetings between customers and vendor representatives on technical issues.</li>
<li>Advance and develop cost savings projects for customers.</li>
<li>Perform other duties as assigned</li>
<li>Perform all work in accordance to ISO processes and procedures</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High levels of product knowledge</li>
<li>Excellent written and verbal communication skills</li>
<li>Excellent interpersonal skills</li>
<li>Competent with the use of computer software specific to the operation</li>
</ul>
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>No direct supervisory responsibility. May provide indirect supervisory input.</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul>
<li>High School diploma required</li>
<li>Bachelor’s degree in a related field preferred</li>
<li>5 years of experience in a similar position required</li>
<li>Previous sales or customer service experience preferred</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _70_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
PPE REQUIRED: 
<ul>
<li>Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.</li>
</ul>

*BlackHawk Industrial is an Equal Opportunity Employer
 
**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
 
Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

<h3>Job Description</h3>
Job Description
Job Description
As a Technical Support Engineer, you will play a crucial role in ensuring the seamless operation of our clients' networks and systems. You will work closely with our Service Desk and Engineering team members to provide top-notch technical support and solutions to our customers. The Technical Support Engineer will have extensive experience working within a service desk / call center environment and/or technical account management while focusing on customer’s Windows/Mac/Linux environments, physical/virtual server and network infrastructure. Duties will include proactive customer planning, assisting support resources, installation, integration, configurations, service ticket management/reporting, direct client interaction, internal escalation coordination, planning and assistance with team-wide training.
Required Skills
<ul>
<li>Bachelor's degree in Information Technology or equivalent demonstrated experience and knowledge.</li>
<li>3-7 years' experience working in a NOC/Network Administrator or equivalent knowledge position.</li>
<li>Strong skills and working knowledge of Windows Server Operating,Active Directory, Group Policy, TCP/IP, DHCP, DNS, the Microsoft 365 ecosystem.</li>
<li>Strong skills and working knowledge of Virtual Infrastructure and Networking.</li>
<li>Knowledge of various security methodologies and processes, and technical security solutions.</li>
<li>Server hardware knowledge, Dell, HPE and Cisco UCS experience a plus.</li>
<li>Working knowledge of OSI model to troubleshoot network environments.</li>
<li>Working knowledge of routing protocols (e.g., RIP/OSPF/EIGRP/BGP)</li>
<li>Understanding of the TCP/IP protocol stack and functions (e.g., TCP/UDP/NAT/PAT)</li>
<li>Working experience with configuration and deployment of wireless access points (e.g., Meraki, Aruba, FortiWifi)</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Strong attention and accuracy to detail is important.</li>
<li>An ability to grasp customers’ needs and suggest timely solutions.</li>
<li>Excellent interpersonal skills and professional demeanor.</li>
<li>Excellent customer service, verbal, and written communication skills.</li>
</ul>
Other Requirements
<ul>
<li>Background knowledge in disaster recovery, security frameworks, data security controls.</li>
<li>Enterprise systems management solutions.</li>
<li>Documentation and data presentation.</li>
<li>Flexibility and the ability to multi-task in a fast-paced atmosphere.</li>
<li>Some leadership skills</li>
<li>Ability to teach others</li>
<li>On-call rotation</li>
</ul>
Job Responsibilities:
<ol>
<li>Team Collaboration:
<ul>
<li>Work and function effectively in team environments, collaborating with colleagues to achieve common goals.</li>
</ul>
</li>
<li>Customer Support:
<ul>
<li>Provide escalation support for customer connectivity related issues, ensuring timely resolution and customer satisfaction.</li>
<li>Analyze customers’ needs and suggest upgrades or additional services to meet their business requirements.</li>
</ul>
</li>
<li>Technical Expertise:
<ul>
<li>Provide Windows Server support for SMB to enterprise environments.</li>
<li>Offer VMware design and administration support.</li>
<li>Demonstrate a solid understanding of security and networking principals and technologies.</li>
<li>Experience with NGFW devices, including FortiGate, Forti Manager, and Forti Analyzer.</li>
<li>Configure LAN/WAN devices per best practices and customer requirements.</li>
<li>Assist with configuration and implementation of new services and devices for customers.</li>
</ul>
</li>
<li>Leadership and Mentorship:
<ul>
<li>Act as a lead/mentor to Helpdesk Technician’s for escalations, providing guidance and support.</li>
</ul>
</li>
<li>Technical Guidance:
<ul>
<li>Provide technical guidance for customers as required, ensuring they make informed decisions.</li>
</ul>
</li>
<li>Operational Support:
<ul>
<li>Responsible operational support of client servers and virtual infrastructure as needed.</li>
<li>Work with Service Desk team for escalations to resolve issues promptly and ensure all team members understand both the acute and underlying causes.</li>
<li>Monitor support requests to identify any recurring issues and recommend changes to services/environments.</li>
</ul>
</li>
<li>Documentation and Reporting:
<ul>
<li>Create technical documentation, diagrams, and knowledge base contributions.</li>
<li>Manage and provide proactive customer life-cycle planning and reporting.</li>
</ul>
</li>
<li>Customer Relationship Management:
<ul>
<li>Complete meetings with customers as required to maintain ongoing relationship management and review of services.</li>
</ul>
</li>
<li>Administrative Tasks:
<ul>
<li>Daily entry of billing information/time accounting in Autotask platform.</li>
<li>Other duties as assigned</li>
</ul>
</li>
</ol>
Company DescriptionYour Trusted IT Solutions Expert Razor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service. Keeping up with emerging technologies and trends isn’t easy—but you don’t have to do it alone. We’re with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand. Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business. 
<h3>Company Description</h3>
Your Trusted IT Solutions Expert\r\nRazor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service.\r\nKeeping up with emerging technologies and trends isn’t easy—but you don’t have to do it alone. We’re with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand.\r\nHeadquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.

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