field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
GENERAL DESCRIPTION:
<ul>
<li>Provide enterprise-level technical assistance to employees and contractors and deliver exceptional customer experience by ensuring the service desk provides high quality support and timely resolutions. </li>
</ul>
DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Serve as the primary contact for IT service requests and incidents.</li>
</ul>
<ul>
<li>Perform service desk functions including problem tracking, analysis, resolution, escalation, and coordination.</li>
</ul>
<ul>
<li>Perform technical and operational IT support work.</li>
</ul>
<ul>
<li>Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install applications.</li>
</ul>
<ul>
<li>Provide technical assistance to users; communicate with users and other technical staff to determine their needs.</li>
<li>Help business operations utilize information systems to improve effectiveness.</li>
<li>Follow appropriate change control procedures.</li>
<li>Administer and support laboratory systems and applications.</li>
<li>Performs related duties and responsibilities as assigned.</li>
</ul>

EDUCATION AND EXPERIENCE:
<ul>
<li>BS in Computer Science or related discipline, or combination of education and experience.</li>
<li>3 years of directly related experience demonstrating a wide range of computer/network operations knowledge and responsibilities and/or system administration.</li>
<li>Hands-on experience with Windows OS environments.</li>
<li>Extensive experience with remote desktop tools, service desk management tools, mobile device management tools, Microsoft applications (Office 365, Active Directory, Entra, Teams, OneDrive, SharePoint).</li>
</ul>

DESIRED KEY COMPETENCIES:
<ul>
<li>Broad-based technical, operational, analytical, problem-solving and knowledge management skills.</li>
<li>Understanding of ITIL best practices.</li>
<li>Experience working in a GxP environment.</li>
<li>Ability to work effectively as member of a team.</li>
<li>Ability to document procedures and processes.</li>
<li>Ability to perform daily administration of various equipment and operating systems both locally and remotely.</li>
<li>Familiarity with basic IPv4 networking concepts, DNS, DHCP, and the OSI model.</li>
<li>Security minded and ability to comply with security policies and procedures.</li>
<li>Ability to adjust in rapidly changing environment.</li>
<li>Excellent communication skills.</li>
</ul>

Technical Support Engineer (Contract)

<h3>Job Description</h3>
Job Description
We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.
Responsibilities:
<ul>
<li>Oversee the installation of operating systems, network systems, software, and hardware</li>
<li>Monitor system operations to detect potential problems</li>
<li>Implement network systems to support communication between all departments</li>
<li>Provide technical direction and guidance to team members</li>
<li>Provide technical assistances directly to clients.</li>
<li>Navigate Office 365 for new user creation or resolving email issues</li>
<li>Travel to client locations to troubleshoot hardware / software / networking issues.</li>
<li>"Own" the client - from the beginning of a project all the way through to completion (Project Management).</li>
<li>Proactively evaluate client's systems to ensure compliance, and performance requirements are met.</li>
<li>Must be able to accurately document problems and resolutions in our PSA / CRM tracking system.</li>
<li>Excellent communication skills, time management, and customer service are paramount to this position.</li>
</ul>
Qualifications:
<ul>
<li>3+ years of consulting / field tested technical support experience</li>
<li>3+ years of practical Remote Managed Monitoring experience</li>
<li>Previous experience in computer engineering, architecture, or other related fields, experience in MSP field preferred </li>
<li>Microsoft Windows Server 2012 through 2022</li>
<li>Microsoft Active Directory and Group Policy Administration</li>
<li>Demonstrated networking skills / knowledge of TCP/IP, DHCP and DNS</li>
<li>Microsoft Office 365 (Hosted Exchange, Hosted SharePoint Services)</li>
<li>Microsoft Teams (VOIP)</li>
<li>Microsoft Hyper-V (all versions)</li>
<li>Microsoft SQL Server</li>
<li>Routers/ Firewalls SonicWALL, WatchGuard, Cisco, Juniper, Fortinet, (QOS, VLAN, VPN)</li>
<li>Managed Services Automation — PSA,RMM</li>
<li>Must possess excellent communication, time management, and documentation skills</li>
<li>Capable of working with high-maintenance clients and meeting project deadlines</li>
<li>Ability to evaluate clients' needs and make recommendations for upgrades</li>
<li>A reliable car, a valid driver’s license, and active auto insurance (proof of insurance required)</li>
<li>Must be able to pass a federal background check.</li>
<li>Provide at least 3 references, non-familial.</li>
<li>Fundamental knowledge of networking, hardware, and software</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Deadline and detail-oriented</li>
</ul>

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
The Technical Support Engineer will serve as the "Project Engineer for Product Support functions. This person will be responsible for coordinating all post production activities with the Technical Support Program Manager and communicate all field issues back to RECARO internally. The Technical Support Engineer will be responsible for coordinating internal support to achieve optimum satisfaction to meet customer’s expectations with regards to engineering, and field modification support.
 
Essential Duties and Responsibilities include the following, other duties may be assigned:
<ul>
<li>Provide onsite support for customer training, accompanied by Technical Support Program Manager.</li>
<li>Provide onsite technical support to customer’s maintenance and engineering group. Occasional trouble shooting and product improvement suggestions will be essential.</li>
<li>Assists in the planning, scheduling and tracking of Engineering tasks; provides detailed report to Technical Support Program Management and Technical Support Management under the Supervision of Lead Technical Support Engineer.</li>
<li>Efficiently coordinate technical resolutions for field issues, maintenance issues, and Engineering issues with all internal responsible departments.&nbsp;</li>
<li>Provide technical support to Service Coordinators to ensure optimum delivery performance and support to RECARO’s customers.</li>
<li>Provide technical support to RECARO’s 145 Repair Station</li>
<li>Initiate/implement design changes in PLM system&nbsp;</li>
<li>Coordinate product improvements and new projects with the Technical Support Program Manager to ensure on-time delivery of product.</li>
<li>Act as the liaison between the Technical Support Program Manager and Core Engineering for issue resolution.</li>
<li>Participates in telecoms and meetings with overseas based Engineers and Program Management to collaborate and coordinate Engineering issues, including design changes and requests from customers.</li>
<li>Assists in the writing of Service Bulletins pertaining to modification of fielded seats; and in the coordination of service bulletin approval with airworthiness authorities.</li>
<li>Supports Purchasing and Spares by providing bills of materials and documentation to support sourcing of components.</li>
</ul>
 
Requirements:
Education/Experience:
<ul>
<li>Bachelor’s Degree required in Aeronautical or Mechanical Engineering field; or equivalent combination of education and experience.&nbsp;</li>
<li>Aviation maintenance and mechanical engineering experience is highly desired.</li>
<li>SAP and Siemens Teamcenter experience is highly desirable.</li>
<li>Basic understanding of aircraft seat parts and some familiarity with FAA rules and regulations</li>
<li>Ability to interpret Engineering Drawings, Schematics, BOMs, and CMMs are essential to perform duties.</li>
<li>Strong negotiating skills is essential to be successful in this position.</li>
<li>Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment.&nbsp;&nbsp;</li>
<li>Strong problem solving skills are required, along with the ability to make decisions quickly with limited information.&nbsp;&nbsp;</li>
<li>Work effectively as a team member and/or team leader.</li>
<li>Multicultural background is a plus.</li>
<li>Working knowledge with a PC (Word, Excel, PowerPoint, etc.) is required.&nbsp;</li>
<li>Experience in the use of Catia V5 is highly desirable.</li>
<li>Travel is not a requirement, however occasional travel may be requested for onsite trainings or onsite seat modifications/inspections. (Domestic and International)</li>
</ul>
 
 
PI47b9f6ea1f05-25405-38623156

Technical Support Engineer I

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
The Technical Support Engineer will serve as the "Project Engineer for Product Support functions. This person will be responsible for coordinating all post production activities with the Technical Support Program Manager and communicate all field issues back to RECARO internally. The Technical Support Engineer will be responsible for coordinating internal support to achieve optimum satisfaction to meet customer’s expectations with regards to engineering, and field modification support.
 
Essential Duties and Responsibilities include the following, other duties may be assigned:
<ul>
<li>Provide onsite support for customer training, accompanied by Technical Support Program Manager.</li>
<li>Provide onsite technical support to customer’s maintenance and engineering group. Occasional trouble shooting and product improvement suggestions will be essential.</li>
<li>Assists in the planning, scheduling and tracking of Engineering tasks; provides detailed report to Technical Support Program Management and Technical Support Management under the Supervision of Lead Technical Support Engineer.</li>
<li>Efficiently coordinate technical resolutions for field issues, maintenance issues, and Engineering issues with all internal responsible departments. </li>
<li>Provide technical support to Service Coordinators to ensure optimum delivery performance and support to RECARO’s customers.</li>
<li>Provide technical support to RECARO’s 145 Repair Station</li>
<li>Initiate/implement design changes in PLM system </li>
<li>Coordinate product improvements and new projects with the Technical Support Program Manager to ensure on-time delivery of product.</li>
<li>Act as the liaison between the Technical Support Program Manager and Core Engineering for issue resolution.</li>
<li>Participates in telecoms and meetings with overseas based Engineers and Program Management to collaborate and coordinate Engineering issues, including design changes and requests from customers.</li>
<li>Assists in the writing of Service Bulletins pertaining to modification of fielded seats; and in the coordination of service bulletin approval with airworthiness authorities.</li>
<li>Supports Purchasing and Spares by providing bills of materials and documentation to support sourcing of components.</li>
</ul>
 
Requirements:
Education/Experience:
<ul>
<li>Bachelor’s Degree required in Aeronautical or Mechanical Engineering field; or equivalent combination of education and experience. </li>
<li>Aviation maintenance and mechanical engineering experience is highly desired.</li>
<li>SAP and Siemens Teamcenter experience is highly desirable.</li>
<li>Basic understanding of aircraft seat parts and some familiarity with FAA rules and regulations</li>
<li>Ability to interpret Engineering Drawings, Schematics, BOMs, and CMMs are essential to perform duties.</li>
<li>Strong negotiating skills is essential to be successful in this position.</li>
<li>Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment. </li>
<li>Strong problem solving skills are required, along with the ability to make decisions quickly with limited information. </li>
<li>Work effectively as a team member and/or team leader.</li>
<li>Multicultural background is a plus.</li>
<li>Working knowledge with a PC (Word, Excel, PowerPoint, etc.) is required. </li>
<li>Experience in the use of Catia V5 is highly desirable.</li>
<li>Travel is not a requirement, however occasional travel may be requested for onsite trainings or onsite seat modifications/inspections. (Domestic and International)</li>
</ul>

<h3>Job Description</h3>
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Technical Support Manager Your role and responsibilities: In this role you will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV Switchboards. The work model for this role is hybrid. #LI-hybrid This role is contributing to the Process Automation Marine and Ports Division in Miramar, FL. You will mainly be accountable for: 
<ul>\n
<li>Supporting basic technical support cases, as well as complex cases with LV, MV Switchgear, Circuit Breakers, Protection Relays, and Transformers.</li>
\n
<li>Identifying technical problems and analyzing them through communications with customers and remote connections.</li>
\n
<li>Identifying improvement needs in the way of working and potential solutions for them, communicating them proactively and driving small improvement actions.</li>
\n
<li>Executing wrap-up and follow-up of support cases in a timely manner and preparing technical reports after case closure.</li>
\n</ul>
\n Qualifications for the role: 
<ul>\n
<li>Bachelor's degree in Electrical Engineering.</li>
\n
<li>3 or more, with 5+ preferred, years of experience.</li>
\n
<li>Experience in marine power generation and power distribution with focus on LV/MV Switchgear, Protection Relays, Transformers.</li>
\n
<li>Familiarity with marine/offshore work environment and procedures.</li>
\n
<li>Prior experience ABB Marine equipment is preferred, but not required.</li>
\n
<li>Proficiency in diagnostic tools and software used for troubleshooting of protection relays is also preferred.</li>
\n</ul>
\n ABB's Marine &amp; Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow. With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner. Why ABB? What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email&nbsp;protected]. Resumes and applications will not be accepted in this manner. We value people from different backgrounds. Could this be your story? Apply today or visit <a href="http://www.abb.com" target="_blank">www.abb.com</a> to read more about us and learn about the impact of our solutions across the globe.

<h3>Job Description</h3>
Job Description
Technical Support Engineer
Remote- Hawaii
ABOUT THE ROLE:
If you appreciate the opportunity to learn, empower yourself, and grow into new and exciting areas, we are looking for you. This role is a unique opportunity to join HiddenLayer as a member of the Customer Success (Technical) team. As a Technical Support Engineer, you will be the first line of contact for customers using the HiddenLayer AISec Platform. We're looking for a self-starter who is energized by building, improving, and scaling support processes. The right candidate will be comfortable operating with autonomy, taking initiative to solve problems, and contributing to a culture of continuous improvement. You'll have a direct impact on shaping how we deliver exceptional technical support as the company grows.
WHO WE ARE:
HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely. 
Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up.
WHAT YOU'LL DO:
<ul>
<li>Provide responsive, high-quality technical support to customers throughout their lifecycle</li>
<li>Troubleshoot, investigate, and resolve product issues; escalate with clear context when needed</li>
<li>Collaborate with Engineering on bug fixes, edge cases, and expected behavior</li>
<li>Partner with Product to provide customer-driven feedback on new features, usability, and roadmap priorities</li>
<li>Work closely with Research to validate detection efficacy and communicate customer findings related to model performance</li>
<li>Contribute to internal and external knowledge bases, improving support scalability and customer enablement</li>
<li>Collaborate with the AI Architect and Account Director/Customer Success Manager during onboarding to provide technical support and ensure a smooth setup experience for customers</li>
<li>Continuously improve support workflows, tools, and documentation</li>
<li>Help maintain a customer-first culture through proactive communication and solution ownership</li>
</ul>
WHAT SUCCESS LOOKS LIKE:
<ul>
<li>Customers consistently have a positive, reliable support experience</li>
<li>You resolve a high volume of technical issues with increasing autonomy</li>
<li>Internal teams trust your judgment and your ability to escalate effectively</li>
<li>Documentation and playbooks are stronger because of your contributions</li>
<li>You help build a culture of ownership, collaboration, and customer empathy</li>
</ul>
WHO YOU ARE:
<ul>
<li>Grace under pressure - we can teach the tech, but composure and sound judgment are essential</li>
<li>Proactive decision-maker who's not afraid to take ownership</li>
<li>Confident asking for help and collaborating when needed</li>
<li>Excellent communicator with a proven ability to de-escalate challenging situations</li>
<li>3+ years of experience in a Support Engineering role, working with global enterprise customers</li>
<li>Familiarity with developer and infrastructure tools such as GitHub, Docker, and Kubernetes</li>
<li>Proficiency with support platforms like Zendesk and Jira</li>
<li>Demonstrated proficiency in Python (e.g., debugging, scripting, or building internal tools)</li>
<li>Background in Cybersecurity, MLOps, or Data Science is preferred</li>
<li>Understanding of GenAI security is a plus</li>
<li>Experience with cloud platforms such as Azure, AWS, or GCP is a plus</li>
</ul>
WHY HIDDENLAYER?
We're moving at (what feels like) the speed of light. HiddenLayer is a venture-backed company and recently closed a $50M funding round led by M12, Microsoft's Venture Fund, and Moore Strategic Ventures. 
Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including:
<ul>
<li>Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses. </li>
<li>Comprehensive Health &amp; Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings.</li>
<li>Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.</li>
<li>Commitment to Learning and Development: We support personal growth and education through a dedicated L&amp;D fund that can be used for training, conferences, certifications and industry events.</li>
<li>Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.</li>
</ul>
To learn more about HiddenLayer visit HiddenLayer and follow us on LinkedIn or Twitter.
HiddenLayer is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

<h3>Job Description</h3>
Job DescriptionSalary: $40,000 - $55,000 DOE 
We are looking for top notch techs to expand our growing team in providing high-quality IT support to our Clients. As part of the Stringfellow Service Delivery Team, you will interact with our Clients daily, resolving issues that may include workstation support and setups, printers, mobile devices, password resets, Office 365 and other cloud applications.
If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in cloud application deployment projects and get hands on experience with the latest and greatest technologies.
Responsibilities:
<ul>
<li>Communicate and provide remote login support for clients via inbound/outbound calls, email, and help desk tickets.</li>
<li> Consistent documentation of end-user contact info, interactions, time entries, associated activity, and root cause resolutions.</li>
<li> Ensure timeliness of ticket submissions, escalations, required actions, and associated notifications.</li>
<li> Maintain a professional attitude and provide superior client service in all circumstances</li>
<li> Configuration and troubleshooting of desktops, laptops, and mobile devices.</li>
</ul>
Ideally you will also have:
<ul>
<li>Proven experience in the implementation and support of enterprise systems, applications, and related products</li>
<li> Working experience supporting all current Microsoft Server Operating Systems (Windows, Windows Server) </li>
<li> Working knowledge of Office 365 configuration and support</li>
<li> Ability to configure, support &amp; troubleshoot connection settings for Microsoft Outlook users in a cloud environment</li>
<li> Ability to communicate ideas in both technical and user-friendly language</li>
<li> Ability to prioritize and execute tasks in a high-pressure environment</li>
</ul>
Requirements:
<ul>
<li> 1-2 years of experience in a support role in the technology industry</li>
<li> Exceptional communication skills</li>
<li> Microsoft certifications are a plus </li>
<li> ITIL and Networking certifications a plus</li>
<li>Hybrid Work Environment - Brentwood/Nashville, TN Office</li>
</ul>
Benefits:
<ul>
<li>Competitive salary based on experience</li>
<li> Company paid health insurance and disability insurance</li>
<li> Paid vacation and sick leave </li>
<li> Certification and Training Reimbursement</li>
<li> Retirement plan with company match</li>
</ul>
To learn more about Stringfellow Technology Group, check out the links below:
<a href="https://www.Stringfellow.com" target="_blank">https://www.Stringfellow.com</a>

Level 1 Technical Support Engineer

<h3>Job Description</h3>
Job Description
Engineer Solutions that Empower Students
Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide.
In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. 
Key Responsibilities:
<ul>
<li>Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies.</li>
<li>Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React.</li>
<li>Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization.</li>
<li>Document, track, and escalate customer-reported bugs using Gitlab.</li>
<li>Collaborate with development teams to reproduce, diagnose, and resolve software defects</li>
<li>Lead maintenance engineering.</li>
<li>Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues.</li>
<li>Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner.</li>
<li>Gather feedback from customers to improve the support process and contribute to product enhancements. </li>
</ul>
About MasteryPrep
Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students. 
Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012. 
MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. 
Requirements
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)</li>
<li>2+ years experience as a full-stack engineer</li>
<li>Strong knowledge of Google Firestore, PostgreSQL, TypeScript, Javascript, and React</li>
<li>Experience with SSO, specifically with Security Assertion Markup Language (SAML) protocols</li>
<li>Proficient in integrating Learning Tools Interoperability (LTI) standards </li>
<li>Skilled in integrating with Student Information Systems (SIS) </li>
<li>Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology)</li>
<li>Excellent problem-solving and troubleshooting skills</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
<li>Strong communication and collaboration skills</li>
</ul>
<ul>
<li>Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred</li>
<li>Knowledge of secure coding practices and application security testing techniques preferred</li>
</ul>
Benefits
<ul>
<li>$75,000-$85,000 starting salary based on qualifications </li>
<li>Opportunity to work with cutting-edge technologies in a collaborative environment</li>
<li>Flexible work hours and remote work environment</li>
<li>Professional development opportunities and reimbursement for certifications and training </li>
<li>Company-sponsored social events and team-building activities</li>
<li>Employee benefits eligibility (health, disability, AD&amp;D, life insurance)</li>
<li>Matching 401k</li>
<li>Paid time off</li>
<li>Generous paid holidays </li>
</ul>

<h3>Job Description</h3>
Job Description
**MUST BE LOCATED IN BIRMINGHAM AREA** About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets</li>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:</li>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
Basic Qualifications
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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<h3>Job Description</h3>
Job Description
The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA's venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.
As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it's designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. 
Working here means tackling big problems with big impact. You'll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. 
Join us as we innovate, execute, and build the future of farming together.
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Technical Support Engineer
As a Technical Support Engineer, you'll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you'll quickly triage the issue and assist the customer - relying on our knowledge base, your troubleshooting skills, and your teammates. Note, this is a 7x24 team, off-hours and/or one weekend shift will be required. 
Job Duties and Responsibilities Include
<ul>
<li>Serve as the first point of contact for inbound customer communications </li>
<li>Troubleshoot and resolve issues with Carbon Robotics products and systems</li>
<li>Gather appropriate diagnostic information</li>
<li>Meet established response expectations and ensure an exceptional customer experience</li>
<li>Provide assistance to Carbon Robotics Field Support Engineers and Customer Success personnel in the field</li>
<li>Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs</li>
<li>Occasional travel may be required</li>
</ul>
Ideal Knowledge, Skills, and Abilities:
<ul>
<li>2+ years in remote/telephone customer-facing service and technical support</li>
<li>Creating tickets and managing customer communication and expectations </li>
<li>Ability to follow complex instructions both written and oral </li>
<li>Ability to read electrical circuit schematics</li>
<li>Solid relationship management, customer service and communication skills</li>
<li>Hands-on technical troubleshooting in Linux environment</li>
</ul>
Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted. The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.
Offers are dependent on someone experience and may be outside of the published range when appropriate. If your skills are above the posted range... Apply! We want to hear from you! Carbon Robotics' base salary pay range:$78,000—$90,000 USD
Why would you join Carbon Robotics?
Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.
We offer competitive compensation and benefits to our full time US based* employees, including:
<ul>
<li>Competitive salaries</li>
<li>Pre-IPO Stock Options</li>
<li>Generous Benefits:
<ul>
<li>Fully-paid medical, dental, and vision insurance premiums for you and all dependents
<ul>
<li>Choice of PPO or HDHP/HSA</li>
<li>Virtual Care - Doctor on Demand</li>
<li>Employee Assistance Program</li>
</ul>
</li>
<li>Mental Health HRA</li>
<li>Restricted Healthcare Travel support</li>
<li>Menopause Support</li>
<li>Life Insurance</li>
<li>Long Term Disability</li>
<li>Flexible PTO</li>
<li>401(k) plan</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
</ul>
</li>
<li>Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.</li>
</ul>
*Internationally based employees benefits varies &amp; Contractors are not eligible for Carbon Robotics Benefits or Stock
Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone's voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
#talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics

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