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<h3>Job Description</h3>
Job DescriptionWe are hiring Remote Customer Service Representatives to support customers across various client accounts. This is a flexible, work-from-home role ideal for individuals with strong communication skills and a customer-first mindset. 
<ul>
<li>Handle inbound and outbound customer service calls </li>
<li>Provide clear, helpful, and professional assistance </li>
<li>Enter customer data accurately into our database </li>
<li>Follow up with customers to ensure satisfaction </li>
<li>Meet performance targets for advancement opportunities </li>
</ul>
 Requirements
<ul>
<li>High school diploma or equivalent </li>
<li>Excellent verbal communication skills </li>
<li>Reliable internet connection and quiet work environment </li>
<li>Proficiency with Microsoft Office and general computer use </li>
<li>Flexible schedule availability, including evenings/weekends </li>
</ul>
 Technology Requirements (MANDATORY to begin work): 
<ul>
<li>Windows 11 desktop or laptop </li>
<li>Minimum 16 GB RAM </li>
<li>No Chromebooks or Apple devices </li>
<li>Dual monitors recommended (not required at application) </li>
<li>USB noise-canceling headset (not required at application) </li>
<li>Hardwired internet connection (not required at application) </li>
</ul>
 Benefits
<ul>
<li> Fully remote position – work from home office </li>
<li> Starting pay of $12–$15/hour </li>
<li> Flexible self-scheduling </li>
<li> Advancement opportunities based on performance </li>
<li> Supportive team environment </li>
</ul>

Customer Support Specialist 2

<h3>Job Description</h3>
Job Description
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving. 
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. 
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect. 
A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
The Customer Onboarding Specialist is responsible for ensuring a smooth, professional, and results-driven onboarding experience for new customers—primarily transmission and general repair shops—adopting our eCommerce platform. This role goes beyond execution, playing a key part in refining onboarding practices and working closely with cross-functional teams to accelerate time-to-value and increase long-term customer adoption. In addition to onboarding, this position includes sales-focused responsibilities such as identifying new business opportunities, up- and cross-selling relevant solutions, and reactivating dormant accounts to expand customer relationships and revenue growth.
RESPONSIBILITIES:
• Own the onboarding process from initial customer login through to first 10 successful orders, ensuring an efficient and positive experience.
• Cold calling and sales to CRM leads. 
• Deliver onboarding through a mix of 1:1 sessions, virtual trainings, and structured walkthroughs tailored to customer needs.
• Serve as the primary onboarding contact for strategic and complex accounts, providing personalized, high-touch service.
• Partner with Sales and Customer Success to identify opportunities for upselling, cross-selling, and re-engaging inactive or low-usage accounts.
• Proactively develop new business relationships with customers entering the onboarding pipeline, aligning their needs with NMG’s full range of solutions.
• Identify trends and process gaps through onboarding metrics such as time-to-first-order, adoption rate, and customer satisfaction; propose and implement improvements.
• Collaborate with Product, Marketing, Sales, and Support to enhance onboarding materials (videos, articles, self-serve tools) and provide feedback on platform usability.
• Mentor and support onboarding team members by sharing best practices and assisting with more complex onboarding scenarios.
• Help develop scalable onboarding resources and processes that improve consistency and reduce manual touchpoints.
• Use tools like HubSpot, Fullstory, Pendo, and CRM systems to manage onboarding workflows, sales activity, and reporting.
 
KEY QUALIFICATIONS:
• 4–6 years of experience in customer onboarding, customer success, account management, or sales in a SaaS or product-driven environment.
• Proven sales acumen, including experience with new business development, upselling, cross-selling, and account reactivation.
<ul>
<li>Excellent communication, organizational, and customer service skills.</li>
<li>Demonstrated success in onboarding execution as well as process improvement.</li>
<li>Experience working cross-functionally with internal teams to improve the customer journey.</li>
<li>Familiarity with the automotive aftermarket or parts eCommerce is a strong plus.</li>
<li>Proficiency with CRM tools (e.g., HubSpot), customer analytics platforms (e.g., Pendo, Fullstory), and productivity tools (e.g., Miro, Microsoft Office).</li>
<li>Experience with high volume calls and relevant KPIs.</li>
</ul>
SKILLS &amp; ABILITIES:
<ul>
<li>Strong sales and relationship management skills, with a focus on driving adoption and revenue growth.</li>
<li>Ability to manage multiple onboarding projects with a high degree of professionalism and attention to detail.</li>
<li>Skilled in building relationships and influencing outcomes across customer and internal stakeholders.</li>
<li>Data-driven approach with a focus on continuous improvement and customer success.</li>
<li>Comfortable mentoring peers and contributing to team development.</li>
</ul>
WORK ENVIROMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 This role operates in a professional office environment or approved remote setting and routinely uses standard office equipment such as computers, phones, and video conferencing tools.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position primarily involves sedentary work, requiring prolonged periods of sitting at a desk and working on a computer. The role involves frequent use of hands and fingers for typing, navigating systems, and operating standard office equipment. Clear and effective communication—both verbal and written—is essential, as the position requires regular interaction with team members and customers. While the role is not physically demanding, the employee may occasionally be required to lift or move items up to 15 pounds. Reasonable accommodations may be made to support individuals with disabilities in performing the essential functions of the job.
TRAVEL REQUIREMENTS:
May be required if needed for projects.

Customer Onboarding Specialist - Remote

<h3>Job Description</h3>
Job DescriptionABOUT ARTERA Our Mission:&nbsp;Make healthcare #1 in customer service. What We Deliver:&nbsp;Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.&nbsp; Our Impact:&nbsp;Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually.&nbsp; Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Are you a naturally curious, energetic problem-solver who thrives on helping people succeed? We're looking for a Customer Support Specialist to be a critical bridge between our customers and our product. In this role, you won't just answer questions—you'll dive deep to understand root causes, transform complex issues into simple solutions, and deliver a truly world-class support experience. You'll work directly with our Manager of Customer Support and collaborate with a passionate, expert team that celebrates wins and works together on challenges. This position is more than a stepping stone; it's a launchpad for your career. This experience will give you unparalleled, firsthand insight into customer challenges and product functionality, preparing you for higher-level roles in a variety of high-demand fields.Responsibilities
<ul>
<li>Become a Product Expert: Quickly master our SaaS platform and a suite of internal troubleshooting and business analytics tools to accurately diagnose, resolve, and articulate solutions for complex technical challenges.</li>
<li>Own the Solution: Manage and drive to completion a queue of customer support items, focusing on root-cause analysis and clear, concise documentation of every resolution.</li>
<li>The Voice of the Customer: Serve as a critical feedback loop to our Customer Success, Product and Engineering teams, providing direct, data-informed insights on product performance.</li>
<li>Strategic Escalation: Know when and how to strategically hand off critical, unresolved issues to specialized internal teams, including software engineers and customer success leaders, ensuring a seamless experience for the customer.</li>
<li>Process Innovator: Actively identify gaps and propose improvements for our customer support processes, tools, and technologies to increase team efficiency and customer satisfaction.</li>
<li>Documentation &amp; Knowledge Sharing: Collaborate with the Customer Success team to create and maintain high-quality knowledge base articles and documentation that clearly explain key product functionality for both internal and external use.</li>
<li>Master of Prioritization: Expertly prioritize and manage multiple concurrent complex cases, ensuring that urgent issues are resolved quickly while maintaining progress on ongoing projects.</li>
</ul>
Requirements
<ul>
<li>2+ Years of Experience: Proven track record with 2 or more years of experience in a customer-facing support role (e.g., Customer Support, Technical Support, or Customer Success), preferably within a cloud-based SaaS or IT environment.</li>
<li>Technical Troubleshooting: Demonstrated ability to perform robust technical troubleshooting across various domains, including browser/web-based applications, database concepts (SQL knowledge is a plus), and telecommunication technologies.</li>
<li>Customer-Centric Background: A genuine passion for delivering exceptional service and prioritizing the customer experience in every interaction.</li>
<li>Ticketing System Proficiency: Hands-on experience using a major ticketing system (e.g., Salesforce Service Cloud, Jira, Zendesk) to manage, track, and resolve support cases.</li>
<li>Organizational Excellence: Strong attention to detail, highly organized, and an ability to multitask effectively while managing a high volume of complex items simultaneously.</li>
<li>Availability: Able to work during standard business hours, Monday through Friday, 8:00 AM – 5:00 PM PDT.</li>
</ul>
Bonus
<ul>
<li>Healthcare Technology Expertise: Direct experience working within a healthcare-related field or with Healthcare IT systems.</li>
<li>Healthcare Interface Knowledge: Familiarity with healthcare interface standards, particularly HL7, as well as common EHR/EMR systems like Cerner, Meditech, or Ochin.</li>
<li>Advanced Technical Skills: Hands-on experience with database troubleshooting (e.g., querying or diagnosing performance issues) and/or knowledge of AWS (Amazon Web Services) environments.</li>
</ul>
The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits. Tier 1 Salary: $74,000 - $84,000&nbsp; &nbsp;Non-Tier 1 Salary: $66,000 - $75,000OUR APPROACH TO WORK LOCATIONArtera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:- Boston Metro Area, MA- Chicago Metro Area, IL- Denver Metro Area, CO- Kansas City Metro Area (KS/MO)- Los Angeles Metro Area, CA- San Francisco / Bay Area, CA- Seattle Metro Area, WA This hub-based model&nbsp;helps us cultivate strong local connections and team cohesion, even in a distributed environment.&nbsp; To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA&nbsp;Company benefits&nbsp;- Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term &amp; long-term disability, company equity, voluntary benefits, 401(k) and more!&nbsp;Career development&nbsp;- Manager development cohorts, employee development fundsGenerous time off&nbsp;- Company holidays, Winter &amp; Summer break, and flexible time offEmployee Resource Groups (ERGs)&nbsp;- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.&nbsp; EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENTArtera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.&nbsp; Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to <a href="mailto:hr@artera.io" target="_blank">hr@artera.io</a>. DATA PRIVACYArtera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our&nbsp;Privacy Policy. SECURITY REQUIREMENTSAll employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Support Specialist

<h3>Job Description</h3>
About Checkr
 
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
 
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
 
About the team/role
 
Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!
 
The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.
 
What you’ll do
<ul>
<li>Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism</li>
<li>Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate</li>
<li>Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail</li>
<li>Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction</li>
<li>Contribute to knowledge base content and process improvement by identifying support trends and customer pain points</li>
<li>Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey</li>
</ul>
 
What you bring
<ul>
<li>1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup</li>
<li>Exceptional verbal and written communication skills with strong active listening and reading comprehension</li>
<li>Proven ability to troubleshoot software and hardware issues using multiple platforms and tools</li>
<li>High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy</li>
<li>Demonstrated resilience, self-management, and commitment to continuous learning and improvement</li>
</ul>
 
What you’ll get
<ul>
<li>A fast-paced and collaborative environment</li>
<li>Learning and development allowance</li>
<li>Competitive cash and equity compensation and opportunity for advancement</li>
<li>100% medical, dental, and vision coverage</li>
<li>Up to $25K reimbursement for fertility, adoption, and parental planning services</li>
<li>Flexible PTO policy</li>
<li>Monthly wellness stipend, home office stipend</li>
</ul>
 
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 
 
One of Checkr’s core values is transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

<h3>Job Description</h3>
Job Description:
Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​
What to expect…
As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.
<ul>
<li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li>
<li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li>
<li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li>
<li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li>
</ul>
The Skills You Bring
<ul>
<li>Ability to establish rapport and relationships through effective communication</li>
<li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li>
<li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li>
<li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li>
<li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li>
<li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li>
<li>Minimum 1 year of customer service experience</li>
<li>High School diploma or GED required</li>
</ul>
The Value You Deliver
<ul>
<li>A passion for helping people</li>
<li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li>
<li>Provide outstanding customer service and communication via voice or digital channels</li>
</ul>
Note: Fidelity is not providing immigration sponsorship for this position 
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday – Friday. Training hours are 7:30am – 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am – 10:00pm MST
Certifications:Category:Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Customer Support Specialist (Finance)

<h3>Job Description</h3>
Job Description
About the Opportunity:
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for an Remote Customer Support Specialist to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
<ul>
<li>
Respond to inbound calls from existing customers
</li>
<li>
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
</li>
<li>
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
</li>
<li>
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
</li>
</ul>
Compensation and perks:
<ul>
<li>
Hourly wage: $18.00 - 21.00
</li>
<li>
We will pay for your P&amp;C license (expected within 60 days after starting)
</li>
<li>
Medical, dental, vision insurance, 401K match
</li>
<li>
Ability to work remotely (we provide work equipment)
</li>
<li>
Ongoing training and mentorship from our leadership team
</li>
<li>
An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
</li>
</ul>
Schedule:
<ul>
<li>
Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
</li>
</ul>
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. 
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:recruiting@jerry.ai" target="_blank">recruiting@jerry.ai</a>
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. 
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.&nbsp;
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.&nbsp;
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Remote Customer Support Specialist (P&C)

<h3>Job Description</h3>
Job Description
Open Position:&nbsp;Customer Support Specialist
Reports to:&nbsp; Manager, Customer Support
Location:&nbsp; Remote Schedule: 10am - 7pm CST;&nbsp;Ability to be on call 4 weeks per year
About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.&nbsp; Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.&nbsp; Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,6 clients, but we’re just getting started and have plans to 10X the value we offer.&nbsp; However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.
Responsibilities:
The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings. The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations. The role requires a self-starter, team player, detail-oriented, able to multi-task, technical troubleshooting, and someone who can communicate effectively to all levels of the organization as well as external parties.
Primary job duties and responsibilities include the follow:
<ul>
<li>Problem-solver with exceptional customer service skills, going above and beyond client expectations</li>
<li>Deliver an exceptional client experience by identifying and documenting client needs and issues</li>
<li>Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution</li>
<li>Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what</li>
<li>Establish procedures to ensure client satisfaction and quality service delivery</li>
<li>Communicate and collaborate across teams and departments to help solve issues</li>
<li>Replicate and document issues for further escalation</li>
<li>Participate in quality assurance and application testing of software as required</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree recommended.</li>
<li>Proficient in MS Office and related products</li>
<li>You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)</li>
<li>Healthcare or clinical experience preferred</li>
<li>Exceptional communication skills for both internal and external communications</li>
<li>Able to manage many ongoing activities and tasks in a fast-paced environment</li>
</ul>
Team Culture
<ul>
<li>We go beyond the expected.&nbsp; We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.</li>
<li>We thrive through collaboration.&nbsp; We invest in our team and take pride in the success of others.&nbsp;</li>
<li>We strive to make a positive impact.&nbsp; We are passionate our work and leverage our collective creativity and industriousness to make big things happen</li>
<li>We sharpen and share our expertise.&nbsp; We aspire to learn, grow, and share knowledge.</li>
<li>We love the journey.&nbsp; We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.</li>
</ul>
Perks &amp; Benefits
<ul>
<li>Remote work environment</li>
<li>Health benefits paid for employee</li>
<li>Flexible Paid Time Off Policy</li>
<li>11 company holidays per year</li>
<li>Paid parental leave</li>
<li>401K with matching contributions</li>
<li>Learning and development allowance</li>
<li>A diverse, inclusive, and fun team!</li>
</ul>
HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.
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