<h3>Job Description</h3>
Job DescriptionJob Summary (List Format): Help Desk Analyst - Provide customer support for the Client Grants &amp; Legislative Analysis Section via phone, email, and other methods. - Respond to inquiries from the public, businesses, government agencies, and other stakeholders regarding client services. - Analyze and determine the root cause of problems; implement effective solutions based on gathered information and logical reasoning. - Accurately track and document all incoming calls and email requests for technical assistance. - Maintain advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook). - Demonstrate strong multitasking abilities and manage multiple support issues simultaneously. - Exhibit excellent customer relations, verbal, and written communication skills. - Perform additional duties as assigned by management. - Work onsite, Monday–Friday, 8:30am–5:00pm at VSP Headquarters in North Chesterfield, VA. - Meet compliance requirements including background checks, e-Verify, and training prior to engagement. Required Experience &amp; Skills: - Minimum 8 years of experience in a help desk or customer support environment. - Advanced computer skills and problem-solving abilities. - Strong data analysis and logical reasoning skills. - Excellent interpersonal and communication abilities. - Proficiency with Microsoft Office products. Other Requirements: - Must work onsite (no remote option). - Must interview in person if selected. - Must be a US resident for the assignment duration. - Submit resume, any certifications, and three professional references with application.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service. Responsibilities: • Provide first-level technical support for hardware, software, and network-related issues. • Manage and troubleshoot Windows 10 operating systems and Active Directory environments. • Ensure the security of IT systems by implementing and maintaining best practices. • Support Microsoft Office 365 applications and resolve user-related concerns. • Set up and maintain audio/visual equipment for meetings and presentations. • Utilize remote support tools such as TeamViewer to assist users effectively. • Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality. • Collaborate with vendors to address hardware and software needs. • Monitor and manage endpoint devices using Microsoft Endpoint Manager. • Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.• At least 2 years of experience in IT support or a related field, with a focus on attention to detail. • Strong knowledge of Windows 10 operating systems and Active Directory. • Familiarity with IT security practices and protocols. • Proficiency in Microsoft Office 365 applications. • Experience with remote support tools like TeamViewer. • Understanding of mobile device management for iOS and Android. • Basic knowledge of networking technologies and wireless systems. • Excellent problem-solving skills and a customer-focused approach.

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.
 
Location:&nbsp;Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)
Salary:&nbsp;$70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)
Benefits:&nbsp;Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.
Work Model:
<ul>
<li>Onsite during onboarding:&nbsp;First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li>
<li>Transition to remote:&nbsp;After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li>
<li>Onsite team weeks:&nbsp;Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li>
</ul>
Shift:
<ul>
<li>Week 1:&nbsp;Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li>
<li>Week 2:&nbsp;Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li>
</ul>
As a&nbsp;Help Desk Analyst, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.
 
Responsibilities:
• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.
• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.
• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.
• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.
• Support the deployment, setup, and maintenance of Dell computer hardware.
• Administer and troubleshoot mobile devices and applications used by the organization.
• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.
• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.
• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.
• Learn and adapt to new software applications, including legal-specific platforms, as required.
• Minimum of 2 years of experience in a Help Desk environment, handling 25-35 incidents daily. • Proficiency in troubleshooting Microsoft Office Suite versions 2013, 2016, 2019, and 365. • Strong knowledge of Microsoft Windows 10 performance and connectivity troubleshooting. • Familiarity with Active Directory and Windows Intune for system maintenance and support. • Ability to install, configure, and service Dell computer hardware. • Excellent communication and organizational skills, with the ability to provide calm and effective support under pressure. • Capacity to learn and support legal-specific software applications, such as document management systems and timekeeping tools. • Prior experience in the legal industry or international law firms is preferred but not required.

<h3>Job Description</h3>
Job Description
Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
<ul>
<li>troubleshooting hardware, software, and network issues.</li>
<li>documenting and tracking incidents.</li>
<li>coordinating with internal departments to ensure timely resolution</li>
<li>maintaining a high level of professionalism and service quality in all interactions.</li>
</ul>
Qualifications for this position include:
<ul>
<li>Up to one year of related experience</li>
<li>Demonstrated proficiency with Windows software</li>
<li>Good communication and analytical skills</li>
<li>Ability to work rotating shifts</li>
<li>High School diploma or GED</li>
<li>Understanding of Variety’s cash register systems a plus</li>
</ul>

HELP DESK ANALYST

<h3>Job Description</h3>
Job Description
Helps users resolve issues with computer hardware or software. Responds to user inquiries, assess problems and issues with IT equipment and applications and help solve these issues for users. 
Essential Duties and Responsibilities:
<ul>
<li>Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.</li>
<li>Answer calls coming to the IT service desk.</li>
<li>Triage all ticket coming into the help desk and assign them to the appropriate technician.</li>
<li>General hardware break/fix to include diagnostics, troubleshooting and parts replacement for laptops, desktops.</li>
<li>Build/configure all end point systems.</li>
<li>Printer installation and management.</li>
<li>Complete new hardware upgrades; moves, adds, changes in a laptop and desktop environment.</li>
<li>Interface regularly and effectively with ticket submitters</li>
<li>Coordinate hardware repairs with the appropriate vendors.</li>
<li>Perform remote troubleshooting of hardware software issues.</li>
<li>Educate end users on technology issues.</li>
<li>Recommend improvements to support process.</li>
<li>Complete assigned daily, weekly, and monthly proactive tasks.</li>
<li>Recommend and identify projects to improve client functionality.</li>
<li>Perform assigned projects.</li>
<li>Complete assigned documentation as requested.</li>
<li>Support, examine, and repair computer systems, hardware, printers, and computer peripherals</li>
<li>Document or update the IT Help Desk knowledge base to support quicker and efficient resolution of most frequently raised IT issues</li>
<li>Member of the Incident Management response team</li>
<li>24/7 Support team – will need to be on call at least 1 weekend a month</li>
<li>Any other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent required</li>
<li>Associate degree in computer science or a related field or equivalent experience</li>
<li>Ability to communicate technical information to nontechnical personnel in a professional manner </li>
<li>Ability to install, configure and maintain personal computers, printers and related hardware or software</li>
<li>Possess the ability to maintain the integrity of highly confidential customer and bank information </li>
<li>Skill in organizing resources and establishing priorities </li>
<li>Excellent verbal and written communication skills </li>
<li>Strong customer orientation </li>
<li>Willingness to continue learning and developing your network knowledge and skills. </li>
<li>Technical certifications in related fields are a plus.</li>
<li>Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.</li>
</ul>
Critical Competencies:
<ul>
<li>Communication</li>
<li>Teamwork</li>
<li>Organization</li>
<li>Collaboration</li>
<li>Loyalty</li>
<li>Accountability </li>
</ul>
 
****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** 
Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_sc…</a>

<h3>Job Description</h3>
Job Description
Help Desk Analyst (L1-L2)
We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects.
Location: Port Washington, NY (On-site) with 10-25% travel to regional sites
This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do:
<ul>
<li>Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3</li>
<li>Troubleshoot Windows 10/11 and Microsoft 365 issues</li>
<li>Support Outlook, Intune, and general user apps</li>
<li>Perform basic debugging; escalate advanced issues</li>
<li>Assist with device migration and Intune deployment</li>
<li>Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications.</li>
<li>Test and install computer systems and software</li>
<li>Maintain records of trends and patterns on computer issues</li>
<li>Collaborate with senior IT staff for assistance to solve difficult issues</li>
<li>Update service ticket system with ticket problem and remediation details</li>
<li>Work with service desk team to resolve support tickets in a timely fashion</li>
<li>Work to maintain service desk SLA goals set by the IT Manager</li>
<li>Handle all aspects of new user setup</li>
<li>Assist with user desk relocation</li>
<li>Configure workstations for new users and upgrades</li>
<li>Troubleshoot basic network connectivity issues</li>
<li>Assist IT staff with larger scale projects</li>
<li>Assess and remediate cyber security alerts</li>
<li>Maintain thorough documentation </li>
<li>Assist with asset tracking and update asset tracking system</li>
</ul>
What You Bring to The Table:
<ul>
<li>5-7 years of hands-on helpdesk/desktop experience</li>
<li>Intune knowledge and debugging skills</li>
<li>Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)</li>
<li>Must be well-versed in Windows 10/11 operating systems</li>
<li>Must have fundamental understanding of Windows Server operating systems</li>
<li>Must have experience with various aspects of Office365, including SharePoint and Exchange</li>
<li>Beginner to intermediate understanding of network services and concepts</li>
<li>Intermediate understanding of security best practices</li>
<li>Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative</li>
<li>Must have high patience level, user empathy and the ability to work under professional pressure</li>
<li>Must be able to troubleshoot in an analytical, effective and efficient manner</li>
<li>Ability to explain issues clearly and push back professionally when needed</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn</li>
<li>Excellent organizational skills including attention to detail and multi-tasking</li>
</ul>
After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.
This is an opportunity to shape strategic programs at the highest level and drive transformational success. Apply today to explore how your leadership can make a lasting impact.
 Corp
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to join our team on a contract basis in Portland, Maine. In this role, you will provide essential technical support and troubleshooting services to ensure seamless operations for internal users. This position offers an excellent opportunity for those with a foundational knowledge of IT systems to further develop their skills in a dynamic and collaborative environment. Responsibilities: • Provide first-line technical support for hardware, software, and networking issues to internal users. • Manage user accounts, including setups, password resets, and access changes. • Utilize ticketing systems to track, prioritize, and resolve user-reported issues efficiently. • Collaborate with offshore teams to escalate and resolve complex technical problems. • Offer clear, user-friendly guidance to non-technical individuals, ensuring positive user experiences. • Document support activities and contribute to the development of internal knowledge base resources. • Troubleshoot issues related to Active Directory, Windows 10, and basic networking. • Use remote desktop tools to provide effective support across various locations. • Stay updated with emerging technologies and best practices in IT support. • Participate in training and mentorship opportunities to enhance technical skills.• Minimum of 2 years’ experience in help desk or technical support roles. • Proficiency in troubleshooting Microsoft Windows systems and basic networking. • Familiarity with Active Directory, service desk ticketing platforms, and remote desktop tools. • Strong communication skills with the ability to explain technical concepts to non-technical users. • Experience using tools like JIRA or similar ticketing systems. • Demonstrated ability to prioritize tasks and manage time effectively. • Customer service-oriented mindset with a focus on delivering exceptional support. • Interest in pursuing further IT certifications or education to advance in the field.

Help Desk Analyst II

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to provide efficient and reliable technical support to our team in Manchester, New Hampshire. As a key member of the IT support team, you will play a vital role in addressing user issues, troubleshooting hardware and software problems, and ensuring smooth operations within the organization’s technology environment. This is a contract position that offers an excellent opportunity to grow your skills and gain hands-on experience in a dynamic and fast-paced setting. Responsibilities: • Deliver prompt and detail-oriented support for hardware, software, and network-related issues. • Manage user account setups, password resets, and access permissions to ensure secure systems. • Utilize ticketing systems like JIRA to track, prioritize, and resolve service desk requests efficiently. • Collaborate with internal teams and external support to escalate and address complex technical challenges. • Troubleshoot and resolve basic networking issues, ensuring consistent connectivity and performance. • Document support activities and contribute to the knowledge base to assist with future inquiries. • Provide clear and user-friendly guidance to employees, ensuring a positive and approachable support experience. • Stay updated on emerging technologies and IT best practices to continuously improve service delivery. • Assist in the deployment and maintenance of Windows 10 systems and related software. • Support organizational processes by identifying recurring issues and recommending improvements.• Minimum of 0–2 years of experience in help desk or technical support roles, including internships or academic projects. • Solid understanding of Windows 10 operating system and basic troubleshooting techniques. • Familiarity with Microsoft Office 365 and other productivity tools. • Strong communication skills with the ability to explain technical concepts to non-technical users. • Experience with service desk ticketing platforms such as JIRA is preferred. • Basic knowledge of networking principles and remote desktop support tools. • Ability to prioritize tasks and manage time effectively in a fast-paced environment. • Interest in pursuing certifications or further education in IT systems and support.

<h3>Job Description</h3>
Job Description
We are looking for a Help Desk Analyst to join our team in Greenville, South Carolina, for a contract position. This role requires a skilled individual who can provide technical assistance, resolve complex issues, and guide users through troubleshooting processes. The ideal candidate will possess strong analytical abilities, effective communication skills, and a commitment to delivering excellent customer service.
 
Responsibilities:
• Respond to incoming calls by diagnosing and resolving basic technical issues, such as password resets, printer setup, and networking queries.
• Offer guidance and training to users on new or updated technologies to enhance their proficiency.
• Research and implement solutions using internal and external knowledge bases.
• Escalate unresolved technical problems to higher-level support teams, including specialists and managers.
• Document all troubleshooting steps, decisions, and actions taken to ensure consistent resolution processes.
• Monitor and meet established service level requirements to maintain client satisfaction.
• Collaborate with team members to refine help desk procedures and improve overall efficiency.
• Maintain an organized record of service desk tickets and track trends for proactive issue resolution.
• Ensure a thorough and customer-focused approach in all interactions with users.
• Adapt to shifting priorities and tasks in a fast-paced environment.
• Proven experience in technical support or help desk roles, with a solid understanding of processes and procedures. • Strong technical aptitude with the ability to analyze and solve complex problems. • Proficiency in using Microsoft Windows and ticketing systems to manage and resolve issues. • Excellent verbal and written communication skills to effectively convey solutions and influence positive change. • Demonstrated ability to provide exceptional customer service and build strong relationships. • Skilled in basic troubleshooting, including POS systems and telephone support. • Strong organizational abilities with attention to detail and the capacity to manage multiple tasks. • Self-motivated and capable of prioritizing workloads independently.

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving. Responsibilities: • Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting. • Deliver training and guidance to users on new or updated technologies and systems. • Research and resolve technical problems using internal and external resources, including knowledge bases. • Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers. • Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records. • Ensure all service requests meet established Service Level Agreements (SLAs). • Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges. • Collaborate with team members to improve workflows and enhance service delivery. • Maintain strong organizational skills to manage multiple tasks and prioritize effectively. • Provide attentive and courteous customer service to build positive relationships with users.• Proficiency in basic troubleshooting techniques, including resolving hardware and software issues. • Experience with Microsoft Windows and related systems. • Familiarity with handling service desk tickets and ticketing systems. • Strong customer service skills, including telephone support and effective communication. • Knowledge of Point of Sale (POS) systems and related technologies. • Ability to adapt to changing priorities and work in a fast-paced environment. • Exceptional organizational skills and attention to detail. • Self-motivation and the ability to work independently while maintaining productivity.

1,528 Help Desk Analyst Jobs