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<h3>Job Description</h3>
Job Description
 

IN BRANCH ONLY
Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023-2025 Best Places to Work in Hawai’i. 
Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC. 
 
Our Kailua-Kona branch is seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful. 
 
Branch Hours: Monday – Thursday 8:30am – 4:30pm and Friday 8:30am – 5:30pm.
 
Sign on bonus of $1500
 
Minimum Requirements: 
<ul>
<li>
Possess a High School Diploma (or equivalent). 
</li>
<li>
Prior customer service experience. 
</li>
<li>
Experience handling cash, as well as personal information. 
</li>
<li>
Possess basic computer skills. 
</li>
<li>
Pass a thorough background and credit check. 
</li>
</ul>

Finance Factors is proud to be an Equal Opportunity Employer.

Customer Service Manager

<h3>Job Description</h3>
Job Description
Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures. 
 
This position is for our West Brookfield branch.

Essential Functions:
 The Customer Service Manager responsibilities include: 
<ul>
<li>Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.</li>
<li>Leads by example and helps to create a positive environment. </li>
<li>Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.</li>
<li>Ensures the staff delivers distinctive customer service.</li>
<li>Works to resolve internal and external customer issues promptly and courteously.</li>
<li>Ensures staff complies with established standards and regulations.</li>
<li>Resolves audit exceptions in a timely manner on an as needed basis.</li>
</ul>
 The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand. 
 Must Haves:
<ul>
<li>High school diploma or G.E.D.</li>
<li>At least 1+ year of experience in a retail banking environment</li>
<li>Basic keyboarding skills and the ability to navigate in a Windows environment</li>
</ul>
 Preferred to Have:
<ul>
<li>Bachelors degree.</li>
<li>Coaching/training experience.</li>
<li>Experience with supervision or leadership of retail banking activities.</li>
<li>Audit/compliance expertise.</li>
<li>New accounts experience.</li>
</ul>
Why Bank Five Nine:
We’ve been in business over 165 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We’re excited to be named a Top Place to Work for 16 years in a row and proud to be a place that people love to come to work every day. 
 
We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals

Customer Service Manager I

<h3>Job Description</h3>
Job Description
Mountain Pacific Bank is looking for a full-time Customer Service Manager to join our team. 
Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For, Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.
Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents. 
Your Role
The Customer Service Manager is responsible for supervising and working with tellers and mobile branch drivers to ensure operational soundness, efficiency, and quality customer service. This position also proactively partners with the Branch Manager in leading a branch team to achieve service, sales, profitability, and operational excellence in accordance with Mountain Pacific Bank’s Mission, Vision, and Values.
Essential Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
<ul>
<li>Supervises the branch teller line overseeing tellers and Mobile Branch Drivers. </li>
<li>Assists with hiring, training, and evaluating direct reports. </li>
<li>Ensures staff provides exceptional and professional customer service in accordance with Mountain Pacific Bank Service Standards, and staff proactively refers and sells bank products and services based on customer needs. Mentors and trains branch staff on service standards to foster growth of new &amp; existing customer relationships. </li>
<li>Ensures that staff follows bank policies, procedures, security requirements, and federal regulations. </li>
<li>Assists Branch Manager with organizing and directing operational workflow to minimize risk and ensure efficient, effective procedures, practices, staff composition, and scheduling. </li>
<li>Responsible for satisfactory audits. Ensuring accuracy and timely completion of said audits, certifications, compliance, and reporting. Ensures audit, security, and compliance issues and/or concerns are addressed and resolved in a timely manner. Acts as a liaison between branch and support departments. </li>
<li>Maintains a comprehensive knowledge of products and services, operational policies and procedures and federal and state laws/regulations pertaining to compliance and branch operations. </li>
<li>Resolves customer questions, concerns, and issues of a more complex nature in a timely manner to maintain optimal branch performance in service quality, accuracy, and efficiency. Manages risk prudently and makes/approves policy and procedure exceptions within assigned limits.</li>
<li>Provides exceptional service and positively contributes to sales goals and overall success of the branch by recommending and referring bank products based on customer needs and by building and maintaining professional working relationships with all lines of business. </li>
<li>Develops skills of staff through goal setting, coaching, problem resolution, delegation, and performance management. </li>
<li>Works collaboratively with Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring, terminations, promotions, transfers, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices. </li>
<li>Assists Management with development of sales goals and strategies to ensure maximum profitability. Monitors branch income and expense. </li>
<li>Represents the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events. </li>
<li>Responsible for monitoring branch and vault cash levels. </li>
<li>Maintains and accounts for a cash drawer, processing transactions as needed. Supports Teller Line &amp; Mobile Branch Driver. </li>
<li>Acts as back up to New Account Representatives to open new accounts. </li>
<li>Monitors supplies, furniture, equipment, and security levels ensuring the efficient operation of the branch. </li>
<li>Monitors the physical appearance and condition of the branch and reports needed improvements to Management. </li>
<li>Performs other related duties as assigned.</li>
</ul>
What You'll Bring
<ul>
<li>Excellent written and verbal communication skills. Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</li>
<li>Effective leadership and managerial skills. Must be able to manage and develop a team, keeping them engaged and motivated.</li>
<li>Advanced knowledge of all retail job functions, paying/receiving, operations, branch certifications, and in-depth working knowledge of all retail products and services, account, and legal documentation.</li>
<li>Ability to manage multiple assignments, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.</li>
<li>Ability to work well both independently and collectively within a team environment.</li>
<li>Ability to make decisions, resolve conflict, research, and solve problems.</li>
<li>Proficient knowledge and use of MS Office products (Word, Excel, Outlook); and working knowledge of financial services industry core processing and automated banking systems, with the ability to learn and adapt to new technologies quickly.</li>
</ul>
Required Education and Experience
<ul>
<li>High school diploma or GED equivalent.</li>
<li>Two or more years’ recent experience in retail banking branch operations, sales, or new accounts.</li>
<li>Equivalent combination of education, training and experience may be considered.</li>
</ul>
Physical Demands
While performing the duties of this job, the employee is constantly required to view computer screens, remain in a stationary position, and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access file cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
<ul>
<li>Climate controlled business office environment.</li>
<li>Ability to work in artificial light for extended periods of time.</li>
<li>Noise level is usually moderate.</li>
<li>Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.</li>
<li>This is a full-time, in-person position: Monday through Friday; 40 hours per week.</li>
<li>Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.</li>
</ul>
Travel Required
<ul>
<li>Minimal (5%-10%) local, non-overnight travel.</li>
</ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
Job Type: Full-time in person
Pay: $26.00 - $34.00 per hour
Benefits:
<ul>
<li>Bonus Opportunity (based on company and individual performance)</li>
<li>401(k) with matching contribution</li>
<li>Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered.</li>
<li>Healthcare and Dependent Care Flexible Spending Account</li>
<li>Minimum of 10 paid vacation days per year*, with minimum of 15 paid vacation days after 1 year of employment.</li>
<li>2 additional PTO days annually**</li>
<li>11 paid holidays</li>
<li>8 hours of paid sick time per month*</li>
<li>Paid Life, AD&amp;D, and Long-Term Disability insurance</li>
<li>Employee assistance program</li>
<li>Referral program</li>
<li>Tuition reimbursement</li>
<li>Mountain Pacific Bank account and loan perks</li>
</ul>
 *pro-rated from start date and/or hours worked **granted every January 1st

<h3>Job Description</h3>
Job Description
About Company:

About the Role:
The Customer Service Manager plays a pivotal role in ensuring that our clients receive exceptional service and support in the banking and credit department. This position is responsible for leading a team of customer service representatives, fostering a culture of excellence, and implementing effective training programs to enhance service delivery. The manager will also be tasked with developing strategies to improve customer relations and satisfaction, ultimately driving service sales and retention. By analyzing customer feedback and service metrics, the manager will identify areas for improvement and implement solutions to enhance the overall customer experience. The end result of this role is to create a seamless and positive interaction for customers, ensuring their needs are met efficiently and effectively.
Minimum Qualifications:
<ul>
<li>High School Diploma, or general education degree (GED)</li>
<li>5+ years of experience in customer service, with at least 2 years in a managerial role.</li>
<li>Proven track record of improving customer satisfaction and service metrics.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in the banking or financial services industry.</li>
<li>Familiarity with customer relationship management (CRM) software.</li>
<li>Certification in customer service management or related fields.</li>
</ul>
Responsibilities:
<ul>
<li>Lead and manage the customer service team, providing guidance and support to ensure high performance.</li>
<li>Develop and implement training programs for customer service representatives to enhance their skills and knowledge.</li>
<li>Monitor customer interactions and feedback to identify trends and areas for improvement.</li>
<li>Collaborate with the sales department to align customer service strategies with sales goals.</li>
<li>Resolve complex customer issues and complaints in a timely and professional manner.</li>
</ul>
Skills:
The required skills in customer service training and team management are essential for developing a high-performing customer service department. Problem-solving skills will be utilized daily to address and resolve customer issues effectively, ensuring a positive experience. Strong customer relations skills will help in building rapport with clients, leading to increased loyalty and retention. Inside sales skills will be beneficial in identifying opportunities to upsell services during customer interactions. Additionally, experience in service sales will aid in aligning customer service efforts with overall business objectives, driving revenue growth.

<h3>Job Description</h3>
Job Description
About Komline
As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water &amp; Process, Agricultural &amp; Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.
This Opportunity
Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation.
The Customer Service Manager leads and develops a team of Field Service Technicians supporting municipal and industrial equipment installations. This role oversees day-to-day field service execution, including preventive maintenance, emergency response, commissioning support, and troubleshooting, while ensuring safety, quality, and customer satisfaction standards are met. The Customer Service Manager serves as the primary technical escalation point, coordinates labor and parts with the Director of Aftermarket, and drives service consistency, best practices, and continuous improvement in equipment reliability and service efficiency.
Roles and Responsibilities
<ul>
<li>Interface with contractors, consulting engineers, owners and vendors</li>
<li>Lend technical support to Field Service Technicians and other personnel</li>
<li>Supervise Customer Service administrative support and Field Service Technicians</li>
<li>Review new job files and project service requirements and availability of technical support and warranty records</li>
<li>Coordinate installation activities with contractors, resolve shortages and back charge claims</li>
<li>Validate claim, initiate and process RFM orders after approval to fill shortage requirements</li>
<li>Generate correspondence to contractor on claim rejecting non valid claims and detailing rejection</li>
<li>Research, document, obtain approval of and negotiate settlement of liability claims for warranty and back charges by phone, correspondence and outside meetings</li>
<li>Monitor projected service schedules and obtain formal requests for Komline field service (allocated contract requirements) from contractors and owners </li>
<li>Prepare and review trip itinerary, instruction manual and scope of work to be performed with Komline service technicians</li>
<li>Coordinate installation check out, start-up and performance test activities on daily bases with Komline service technicians, as required write contractors / owners</li>
<li>Evaluate operating unit performance in preparation for specified field performance testing</li>
<li>Review service reports, technical data sheets and manual with Komline service technicians after each assignment to ensure completion, all required data was obtained, and all problems have been noted </li>
<li> Initiate action and or RFM's to deal with outstanding problems / claims </li>
<li>Upon the successful completion of new projects issue a certificate of installation </li>
<li>Review, initial and forward for processing, expense reports and / or check requests for service technicians and shop personnel on special service assignment</li>
<li>Ensure that reports are submitted on a timely basis</li>
<li>Solicit, by mail and phone, paid service (for new equipment start-up) and service contracts (for existing equipment)</li>
<li>Process purchase orders and contracts, maintain scheduling and approve invoices for billing</li>
<li>Assist the mobile pilot trailer department. This includes services to set-up of installation, testing and preventative maintenance repair work</li>
<li>Provide projections for service manpower and skill requirements to meet current contract obligations</li>
<li>Engage in field trips as required to resolve back charge claims, conduct critical test work and perform inspections, negotiations or other functions which are beyond the scope of a service technician</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Engineering, Business, or related field, or equivalent combination of education and relevant sales experience</li>
<li>Minimum of 10+ years of experience in field service</li>
<li>Minimum of 4 years of experience managing a team of field service employees </li>
<li>Required to travel (50 – 75%) extensively including overnight trips and occasional weekend travel</li>
</ul>
Preferred Qualifications
<ul>
<li>Aftermarket equipment experience</li>
<li>Familiarity with municipal market &amp; industrial market</li>
<li>Familiarity with manufactured equipment</li>
<li>Experience with CRM or ERP systems</li>
<li>Microsoft Dynamics 365 experience (D365)</li>
<li>Salesforce experience</li>
</ul>
Equal Opportunity Statement: Komline is an EEO employer – M/F/Vets/Disabled

<h3>Job Description</h3>
Job Description
 
DEPARTMENT: Customer Service 
JOB TYPE: Full-Time
LOCATION: Johns Creek, GA
REPORTS TO: Operations Manager

SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients’ EKGs through holter monitor, event monitor, &amp; mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors’ offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. 

We currently have an opening for a Customer Service Manager in our Johns Creek office. The CSM is responsible for the supervision of both of the internal and external customer service representatives, along with reporting, staffing, and oversight of the day-to-day functions of the department.
 
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Supervise, train, and mentor customer service representatives.</li>
<li>Conduct performance evaluations and provide constructive feedback.</li>
<li>Foster a positive and collaborative team environment.</li>
<li>Manage daily operations of the customer service department, including staffing, scheduling, and resource allocation.</li>
<li>Monitor and analyze key performance indicators (KPIs) to ensure service standards are met.</li>
<li>Address and resolve escalated customer issues and complaints in a timely and professional manner.</li>
<li>Develop and implement customer service policies, procedures, and best practices.</li>
<li>Identify areas for process improvement and lead initiatives to enhance efficiency and service quality.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all touchpoints.</li>
<li>Drive efforts to improve customer satisfaction and loyalty.</li>
<li>Gather and analyze customer feedback to inform service enhancements.</li>
<li>Ensure consistent application of company standards in all customer interactions.</li>
<li>Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates.</li>
<li>Use data-driven insights to make informed decisions and recommend improvements.</li>
<li>Develop and deliver training programs to enhance team skills and knowledge.</li>
<li>Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques</li>
</ul>

QUALIFICATIONS: 
<ul>
<li>Bachelor’s degree in business administration, Management, or a related field (or equivalent work experience).</li>
<li>Proven experience in a customer service management role, with a track record of leading high-performing teams.</li>
<li>Strong understanding of customer service principles, practices, and technologies.</li>
<li>Excellent communication, interpersonal, and problem-solving skills.</li>
<li>Ability to analyze data, identify trends, and make strategic recommendations.</li>
<li>Proficiency in customer service software and CRM systems.</li>
<li>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</li>
</ul>

COMPETENCIES:
<ul>
<li>Leadership &amp; Team Development The ability to effectively supervise, mentor, and develop customer service representatives while fostering a collaborative team environment. This includes conducting performance evaluations, providing constructive feedback, and creating training programs that enhance team capabilities and knowledge retention.</li>
<li>Operational Excellence &amp; Process Management Expertise in managing daily departmental operations including staffing, scheduling, resource allocation, and workflow optimization. This competency involves monitoring KPIs, identifying process improvement opportunities, and implementing best practices to enhance efficiency and service quality.</li>
<li>Customer Relationship Management &amp; Problem Resolution Advanced skills in handling escalated customer issues, developing customer service policies, and ensuring consistent application of company standards. This includes the ability to resolve complex problems professionally while driving improvements in customer satisfaction and loyalty.</li>
<li>Data Analysis &amp; Strategic Decision Making Proficiency in analyzing customer feedback, performance metrics, and service data to make informed strategic recommendations. This involves preparing comprehensive reports on department performance and using data-driven insights to guide operational improvements.</li>
<li>Cross-Functional Collaboration &amp; Communication Strong interpersonal and communication skills necessary for collaborating with other departments to ensure seamless customer experiences. This includes the ability to work effectively across organizational touchpoints and maintain clear communication channels at all levels.</li>
</ul>
 
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
<ul>
<li>Primarily sedentary office work with extended computer use</li>
<li>Regular standing and walking for team meetings and floor supervision</li>
<li>Occasional lifting of office materials (up to 25 lbs)</li>
<li>Visual acuity required for data analysis and report review</li>
<li>Manual dexterity needed for computer operation and documentation</li>
</ul>

Benefits:
<ul>
<li>Health Insurance</li>
<li>PTO and Holidays</li>
<li>401(K)</li>
<li>Life Insurance </li>
<li>AD &amp; D Insurance</li>
</ul>

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Zywie is an Equal Opportunity Employer. Zywie does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

<h3>Job Description</h3>
Job Description
SUMMARY: 
SeneGence International Inc., a privately owned network marketing company specializing in personal care products, is seeking a Customer Service Manager. This role involves leading service activities in a high-volume, multi-shift, and multi-function service center. The Customer Service Manager is responsible for ensuring positive interactions with the independent sales force and end consumers, maintaining staffing levels, and delivering exceptional service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Supervise day-to-day operations in the customer service department.</li>
<li>Oversee global training content for new SeneCare agents and ensure alignment across the company.</li>
<li>Address customer escalation requests and complaints for assigned markets.</li>
<li>Collaborate with management and HR for employee hiring and separation.</li>
<li>Manage time and attendance records for customer service staff.</li>
<li>Provide direction and leadership to the Customer Operations function, including setting goals and expectations, assigning responsibilities, and measuring performance outcomes.</li>
<li>Resolve customer issues and recommend corrective measures for process improvements or policy changes.</li>
<li>Create and distribute reports to Marketing and Operations on distributor issues, back orders, website updates, shipment tracking,special events, marketing programs, and commissions.</li>
<li>Maintain the customer service training manual and onboard new customer service agents.</li>
<li>Meet or exceed goals for the Customer Service Department as defined by the Director of SeneCare.</li>
<li>Disseminate information on product specials, new product launches, contests, marketing programs, and events.</li>
<li>Other duties as requested by businessneed.</li>
</ul>

QUALIFICATIONS REQUIRED FOR THE ROLE: 
<ul>
<li>Team player with 3-5 years of call center/customer service experience, including management.</li>
<li>Associates Degreeor equivalent education and experience.</li>
<li>Ability to mentor, coach, and promote employee growth.</li>
<li>Self-starter with the ability to thrive in a high-paced and stressful working environment.</li>
<li>Proficiencyin learning and adhering to customer care policies, processes, and principles.</li>
<li>Proactive assessment and independent thinking abilities.</li>
<li>Strong multitasking, organizational, and time management skills.</li>
<li>Excellent verbal and written communication skills for obtaining and conveying information and writing policies and procedures.</li>
<li>Proficiencyin Microsoft Word, Excel, and Outlook for producing business correspondence and reports.</li>
<li>Consistent and regular attendance is expected.</li>
</ul>

QUALIFICATIONS DESIRED FOR THE ROLE: 
<ul>
<li>Previousexperience in network marketing or similar industry.</li>
<li>Knowledge of SeneGence products and the independent sales force.</li>
<li>Familiarity with customer care policies and principles.</li>
<li>Proficiencyinadditionallanguages.</li>
</ul>

CERTIFICATES/LICENSES REQUIRED FOR ROLE:
<ul>
<li>None.</li>
</ul>

PHYSICAL DEMANDS: 
Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard, ten-key, and telephone; frequent lifting, carrying, pushing, and pulling up to 25 pounds; occasional lifting, carrying, pushing, and pulling up to 40 pounds; may be subject to walking, standing, sitting, reaching, balancing, bending, crawling, handling, feeling, kneeling, climbing, twisting; and vision, speech, and hearing sufficient to perform the essential tasks. 
WORKING CONDITIONS:
Working environment is primarily indoors in an office setting and occasionally outdoors for special events; requires some evening and possible weekend hours and requires use of telephone and other office equipment. 

SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

<h3>Job Description</h3>
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
 
SUMMARY: Leads the branches customer service function while developing and executing tactics consistent with initiatives policies, procedures and resources to achieve branch goals and the company’s mission and plan. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
 
ESSENTIAL COMPENTICES AND RESPONSIBILITIES:
<ul>
<li>Personally exhibits, recruits and coaches associates consistent with Core Behaviors</li>
<li>Responsible for promoting culture of safety</li>
<li>Maintain a consistent level of CSR team performance by hiring, training, monitoring, and developing a high-quality team of CSRs taking appropriate corrective action when needed.</li>
<li>Align the efforts of the CSR team with the branch business plan to achieve results</li>
<li>Locally, function as the senior subject matter expert on the systems and procedures used to process and manage the company’s sales and inventory related transactions so that problems can be diagnosed and corrective action prescribed and executed.</li>
<li>Utilize transactional reporting available through BlackHawk systems to monitor the activities and outputs of the CSR team to insure benchmarks, quality standards, and key performance metrics are being achieved according to company policies and procedures, and branch goals.</li>
<li>Facilitate, oversee and execute actions in conjunction with CSRs, account managers and members of cross functional departments to enable successful transaction processing, problem solving, corrective actions, and project work.</li>
<li>Develop and maintain an understanding of how P21 and our vending systems act together and in parallel to facilitate transaction processing and inventory management </li>
<li>Approve pricing variances as needed and within the guidelines set by the General Manager </li>
<li>Partner with sales team to grow and exceed sales and gross profit objective for fiscal year</li>
<li>Maintain a broad knowledge of company policies and procedures, work instruction, and specific software (P21, Acclaim, etc.)</li>
<li>Support the BlackHawk pricing program to grow gross margin.</li>
<li>Support BlackHawk purchasing on all safety stock and guaranteed stock quantity requests, etc.</li>
<li>Work with BlackHawk assigned credit representative to insure transparent process with customer, Holds, etc.</li>
<li>Work with BlackHawk purchasing on vendor issues, special pricing, and growth opportunities</li>
<li>Promote positive relationships with our vendors, make CSR’s aware of promos and how they work, along with making sure flyers are distributed and explained</li>
<li>Support focus products and AD vendors</li>
<li>Monitor the office supplies for replenishment (toner cartridges, paper supplies, etc.)</li>
<li>Help coordinate positive office functions and help keep enthusiasm on a high level</li>
<li>Be able to discuss personal issues and know how to direct employees for further needs i.e. HR contact</li>
<li>Develop a clear understanding of the branch’s business plan and BlackHawk’s brand promise and ensure that the actions and outputs of the CSR team will consistently support the achievement of the “promise” and the branch’s sales, gross margin, income, and working capital goals.</li>
<li>Monitor inventory and stock levels to ensure effectiveness of the branch plan</li>
<li>Perform all work in accordance to ISO processes and procedures</li>
</ul>

QUALIFICATIONS:
<ul>
<li>Proficient with the use of computer software specific to the operation (Microsoft Office, P21 etc.)</li>
<li>High knowledge of manufacturing, industrial supply products, and export requirements</li>
<li>Excellent analytical skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Flexible hours</li>
<li>Ability to plan / prioritize</li>
<li>Approachable</li>
<li>Strong coaching abilities</li>
</ul>

SUPERVISORY RESPONSIBILITIES:
<ul>
<li>Supervises multiple employees as well as smaller branch locations</li>
</ul>

EDUCATION and/or EXPERIENCE:
<ul>
<li>High School Diploma or equivalent required</li>
<li>Bachelor’s degree required</li>
<li>10+ years in a like position</li>
<li>Minimum 5 years hands-on experience in Industrial Distribution</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
PPE REQUIRED: 
<ul>
<li>Wrist rest for keyboard and mouse pad</li>
</ul>

*BlackHawk Industrial is an Equal Opportunity Em

BENEFITS:
<ul>
<li>Health Insurance BCBS of OK HDHP</li>
<li>HSA with Employer match (must meet criteria)</li>
<li>Dental and Vision Insurance</li>
<li>401K Plan and Company Match</li>
<li>FSA (Full FSA, Limited FSA, and Dependent FSA)</li>
<li>Company paid Long Term and Short-Term Disability</li>
<li>Company paid basic Life Insurance and AD&amp;D/</li>
<li>Supplemental life and AD&amp;D/Dependent life</li>
<li>Ancillary Critical Illness Insurance (Wellness Rider Included)</li>
<li>Ancillary Accident Insurance (Wellness Rider Included)</li>
<li>Ancillary Hospital Indemnity</li>
<li>Employee Assistance Program (EAP) – Includes concierge services and travel assistance.</li>
<li>Paid Time Off</li>
<li>Holiday Paid Time Off</li>
<li>Gym Reimbursement</li>
<li>Quarterly Wellness challenge with a chance to will money or prizes</li>
<li>Tuition Reimbursement – after 1 year of employment</li>
</ul>
 
*BlackHawk Industrial is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
About PSI Molded Plastics:
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, &amp; continuous improvement with the goal of becoming a world-class plastics manufacturer.
PSIMP recognizes that people are the company’s greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren’t just a number here at PSIMP, you’re a valued, appreciated, and respected part of the Team.
 
Summary/Objective:
This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics’ business objectives.

Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ol>
<li>Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.</li>
<li>Invoice customer companies and monitor payment terms.</li>
<li>Process domestic and international purchase orders.</li>
<li>Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.</li>
<li>Efficiently facilitate export operations in a timely manner.</li>
<li>Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. </li>
<li>Assists in sales forecasting and how this affects purchasing, production, and logistics.</li>
<li>Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.</li>
<li>Establish and maintain strong working relationships with PSIMP’s customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.</li>
<li>Participate in initiatives including, Continuous Improvement and Safety.</li>
<li>Some travel may be required.</li>
<li>Performs other duties as assigned. </li>
</ol>

Qualifications:
Education and experience required for the role. 
<ol>
<li>Bachelor's degree in a business-related field or equivalent work experience is required.</li>
<li>A minimum of five (5) years’ experience as a Customer Service Manager in an engineering or manufacturing environment is required.</li>
<li>Exceptionally strong logistics experience (as applicable) and analytical skills.</li>
<li>Knowledge of technical quoting and strong negotiation skills.</li>
<li>Comprehension of pricing, costing and material selection.</li>
<li>Demonstrated ability to meet company financial objectives. </li>
<li>Ability to work effectively in a fast-paced, time-critical environment.</li>
<li>Must hold a high level of integrity and professionalism. </li>
<li>Must possess solid time management skills.</li>
<li>Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .</li>
<li>ERP experience preferred - IQMS is a Plus.</li>
<li>Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. </li>
<li>Strong attention to details, highly organized, able to multi-task. </li>
<li>Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.</li>
</ol>

<h3>Job Description</h3>
Job Description
Customer Service Manager
Acree Plumbing Air &amp; Electric – Call Center | Tampa, FL 33619
Full-Time | Exempt | On-site
Salary: $65,000 – $72,000 DOE + Annual Bonus Opportunity
Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.
At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!
Why work for Acree Plumbing Air &amp; Electric?
<ul>
<li>Free On-site Barber</li>
<li>Career advancement – our install and HVAC department managers started as techs at Acree, and now they run the show!</li>
<li>Celebrate Wins! - Company-paid seasonal and annual events.</li>
</ul>
Lead with Purpose at One of Florida’s Fastest Growing Home Service Companies
Acree Plumbing Air &amp; Electric is expanding in Tampa, FL—and we’re looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates.
If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you.
What You’ll Do:
<ul>
<li>Lead, coach, and develop a growing team of Customer Service Representatives</li>
<li>Build onboarding and development plans to support CSR growth and performance</li>
<li>Handle escalated calls and model high-level service recovery practices</li>
<li>Monitor KPIs such as booking rate, conversion, and response time to drive team accountability</li>
<li>Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction</li>
<li>Develop and document SOPs to create consistency and operational excellence</li>
<li>Continuously identify process improvements to boost team efficiency</li>
<li>Recruit and train new team members as the department scales</li>
<li>Foster a team culture built on trust, ownership, and world-class service</li>
</ul>
What You Bring:
<ul>
<li>Proven experience leading a high-performance customer service or call center team</li>
<li>Proficiency in Microsoft Office, especially Excel, and call center software</li>
<li>Strong communication skills and a customer-first mindset</li>
<li>Track record of process improvement and cross-functional collaboration</li>
<li>Comfortable in a fast-paced environment with multiple priorities</li>
<li>Flexible availability, including occasional weekends</li>
<li>Willingness to travel to other local branches as needed</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree</li>
<li>5+ years of leadership experience in customer service</li>
<li>Sales or negotiating experience a plus</li>
</ul>
Why You’ll Love Working With Us:
<ul>
<li>Competitive salary + annual bonus opportunity</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Life and disability insurance</li>
<li>Employee assistance program</li>
<li>Generous employee discounts</li>
<li>Career advancement and ongoing training</li>
</ul>
Join a company that’s committed to its people, its customers, and doing things the right way.
Apply today to make an impact at Acree Plumbing Air &amp; Electric in Tampa FL.
Pre-Employment Requirements
All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE

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