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Ready to build the future with AI?&nbsp;
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s <a href="https://www.genpact.com/gigafactory" target="_blank">AI Gigafactory</a>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to <a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" target="_blank">agentic AI</a>, our breakthrough solutions tackle companies’ most complex challenges.&nbsp;
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.&nbsp;
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at <a href="http://www.genpact.com/" target="_blank">genpact.com </a>and on <a href="https://www.linkedin.com/company/genpact/mycompany/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/genpact" target="_blank">X</a>, <a href="https://www.youtube.com/user/GenpactLtd" target="_blank">YouTube</a>, and <a href="https://www.facebook.com/ProudToBeGenpact/" target="_blank">Facebook</a>.&nbsp;&nbsp;
Inviting applications for the role of Functional Architect
Skills – Headstrong Services LLC seeks Functional Architect (multiple positions) in New York, NY to be responsible for all activities related to the analysis, architecture, design, implementation, maintenance, and release of SaaS/PaaS business applications. Employ knowledge of business process to interpret clients' technical and operational requirements and procedures to design, configure, and integrate solutions with surrounding systems. Apply knowledge of domain concepts, products, APIs, and techniques (such as configurations, security, integrations, reports) to ensure that critical business functionality is addressed in the project plans. Create and execute test strategies, plans, and scripts ensuring the implemented solution meets the best-in-class IT product quality standards. Act as business process liaison with other IT resources and to the end-client.
Education – Position requires a Master’s degree in a Computer Science, Engineering (all), Mathematics, Sciences, Business, Management or related field and 2 years of experience in the job offered or related occupation. As an alternative, a Bachelor’s degree in a Computer Science, Engineering (all), Mathematics, Sciences, Business, Management or related field and 5 years of progressively responsible post-Bachelor's experience in the job offered. Foreign equivalent degrees are acceptable. Position also requires: 2 years of experience with SaaS/PaaS implementation; and 2 years of experience with software development and programming. Position headquartered in New York, NY with placement at project sites nationally within the United States with no additional travel required. $150,550 to $158,077 per year.
Please send resume and cover letter to:
<a href="mailto:Talent.Recruitment@genpact.com" target="_blank">Talent.Recruitment@genpact.com</a>
Indicate job code “HSFANY0925” when applying.
Why join Genpact?&nbsp;
<ul>
<li>Lead AI-first transformation – Build and scale AI solutions that redefine industries </li>
<li>Make an impact – Drive change for global enterprises and solve business challenges that matter </li>
<li>Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills </li>
<li>Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace </li>
<li>Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build </li>
<li>Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress&nbsp;</li>
</ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.&nbsp;&nbsp;
Let’s build tomorrow together. &nbsp;
The approximate annual base compensation range for this position is $150,550 to $158,077. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity&nbsp;
“Los Angeles, California based candidates are not eligible for this role. &nbsp;
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.&nbsp;
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.&nbsp;

Functional Architect - Multiple Positions

Software Developer (Bayonne, NJ.) Design software applications &amp; analyze variability in requirements to determine technical feasibility. Create Data Mapping documents &amp; develop the functionality using Kafka, JavaScript, CSS, ReactJS, AWS, RESTful API, Docker, MongoDB, SQL. Develop test portals &amp; assist with configuration management/customize changes to enhance operational efficiency. Facilitate project reviews &amp; other Scrum-related activities using Agile methodologies. Wage: $103,210.00/yr. 2 wks paid vacation, 1 wk sick/personal days, 2 wks of paid holidays incl. 8 company/fed holidays and 2 floating holidays. Mail resume - Londontown Inc, 148 East 5th St, Building 7A, Bayonne, NJ 07002. Ref: LT01

Software Developer

Sr. Quality Systems Engineering opp. w/ manufacturer of aero evacuation systems for aircraft e.g. safety slides, life rafts, vests. Maintain/Improve AS9100 Sys. PoC w/ 3rd Party Registrar &amp; regulators i.e. FAA. Includes: Presentations to customers, regulators about the QMS; SIPOC documentation &amp; PEAR diagrams; meeting KPIs; developing maintaining compliance matrices for regulator, cert &amp; customer reqs; determining training needs; develop/ coordinate internal audits for all facilities; manage CAR process; present internal audit results at 1/4 Mgmt. review meetings; support QMS activities all facilities. Maintain quality sys. docs. e.g. QSP, SQD, GIP, SIP &amp; others. Maintain Service Centers/Satellite Repair Stations/Quality Control Manuals &amp; EU Aviation Safety Agency Supps. Member of Warranty Review Board, contribute to continuous improvement processes, e.g. warranty team, lean initiatives, developing PFMEA all facilities. Biz travel to facilities in MX, &amp; MS, 2 wks./quarter or less, for meetings &amp; Quality Audits. Min. Qual. BSIE or foreign equiv. degree plus 2-yrs. relevant exp. $110,311.00/yr. Email <a href="mailto:luis-raul.mendoza@safrangroup.com" target="_blank">luis-raul.mendoza@safrangroup.com</a> Safran Aerosystems Evac. Wall Township NJ. We prohibit discrimination in staffing practices, because of race, color, religion, sex, age, veteran status, marital status, disability, sexual orientation, or national origin.

Sr. Quality Systems Engineering

Senior Developer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Perform core critical path components. Mentor junior software developers. Lead developers on implementation and design discussions. Research and define technology solutions. Develop solutions focused on driving business outcomes. Design and deliver blueprints, signature solutions, application assets, cloud, and appliance-based offerings. Write testable and efficient code. Design layout/user interfaces. Gather and implement specifications and requirements based on technical needs. Create and maintain software documentation. Maintain, expand, and scale the application on Cloud and On-premises platforms. Lead a project team in delivering technical solutions to customer in the financial sector. Lead and coordinate the efforts in different internal Delivery Centers to deliver API Solutions for clients. Identify and bridge gaps in knowledge and experience for continued quality and on time delivery. Deliver new and complex high-quality solutions to clients in response to varying business requirements. Work closely with the client to build REST APIs leveraging on company's asset, tools and accelerators to provide direction and architectural design. Design, develop and implement application that will transfer call data from a third-party provider to client which includes design and development of multiple REST API services that will fulfill the client requirements using prominent technologies and adhere to client standards and align with the client custom infrastructure frameworks. Handle risk identification and management on the projects and track the same until the risks have been averted or mitigated. Report progress of development efforts to the internal and client senior management and executives. Utilize: Java, RestAPI, Spring Framework, Git, Python, Amazon Web Services (AWS), Structured Query Language (SQL). Required: Bachelor's degree or equivalent and two (2) years of experience as a Software Developer or related. Two (2) years of experience must include utilizing Java, RestAPI, Spring Framework, Git, Python, Amazon Web Services (AWS), Structured Query Language (SQL). $131997 to $150000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN163 in the subject line.

Senior Developer

SAP ABAP Application Developer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US: Engage in the development and enhancement of complex interactive ABAP reports, custom ABAP tools, workflows, SECATT scripts, LSMW, BADI implementations, and Business Transaction Events (BTEs). Leverage object-oriented programming (OOP) principles. Participate in creating comprehensive workflows for document approvals and IDoc error reporting. Manage inbound and outbound processing of electronic bank statements, payment and acknowledgment files, treasury transactions, exchange rate files, Lockbox files, monthly finance files, inventory reconciliation processes, and open order data. Use SAP jobs through scheduled AUTOSYS while collaborating with middleware teams such as TIBCO, EDI, and MQFTE to resolve issues. Tackle challenges within the SAP SRM portal, optimize Shopping Cart creation, and craft WebDynpro developments. Serve as the point of contact for Kernel, Paymentric, Cadency, Vertex, MODELN, SOLMAN, and TIBCO upgrades. Analyze system performance, address ST22 short dumps, monitor tRFC queues, lock entries, and long-running work processes to ensure operational excellence. Design and implement the inbound processing for sales orders, PGI, shipment creation, material document posting, accounting document posting, and warehouse transactions for material movement, and purchasing documents using standard and custom IDocs. Develop ZEBRA labels and output forms using SAPscript, Adobe Forms, and SmartForms. Design and develop Fiori applications using ABAP backend services. Analyze and optimize ABAP programs for performance improvements. Monitor XI PI messages, customizing proxy messages and developing PI solutions for secure data transfer while also preparing for disaster recovery scenarios. Participate in decision making during critical production issues. Utilize: SAP Advanced Business Application Programming (ABAP) on HANA, SAP Workflow, SAP Exchange Infrastructure / Process Integration (XI/PI), SAP Sales and Distribution (SD), SAP Master Data Governance (MDG), Application Lifecycle Management (ALM) and Service Now, AutoSys Workload Automation. Required: Master's degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as an Application Developer or related. One (1) year of experience must include utilizing SAP Advanced Business Application Programming (ABAP) on HANA, SAP Workflow, SAP Exchange Infrastructure / Process Integration (XI/PI), SAP Sales and Distribution (SD), SAP Master Data Governance (MDG), Application Lifecycle Management (ALM) and Service Now, AutoSys Workload Automation. $150550 to $197400 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN158 in the subject line.

SAP ABAP Application Developer

Our team is growing! HealthFitness is hiring full-time and part-time Lifeguards at our corporate client sites in Anna, Ohio (25 miles S of Lima) and Marysville, OH (40 miles NW of Columbus). This role is perfect for individuals who value safety, enjoy helping others, and want to stay active in a welcoming aquatic environment.
Why Work With Us
<ul>
<li>Competitive benefits for full-time employees</li>
<li>Free access to our onsite fitness center and pool to use off shift</li>
<li>Positive and welcoming onsite culture</li>
<li>Professional development opportunities and career growth potential</li>
<li>Not certified yet? No problem! *Site may be able to provide Red Cross Lifeguard certification training at discounted rate.</li>
</ul>
Facility Hours of Operation&nbsp;
Anna, OH: M-F 9:30 AM – 5:30 PM, Sat 10am -3pm
Marysville, OH: M-F 5am-6pm, Sat 10am-3pm
Key Accountabilities
<ul>
<li>Monitor and ensure safety and well-being of patrons using the aquatic facilities.</li>
<li>Enforce and explain rules as necessary.</li>
<li>Respond appropriately to any emergency.</li>
<li>Perform chemical testing and documents results for three bodies of water and a hot tub four times a day.</li>
<li>Attend all required staff meetings and training.</li>
<li>Ensure that needs of the aquatic center are being met by folding towels; cleaning; filling water machines; and inspecting the Aquatics Facility to ensure safe environment for members.</li>
<li>Maintain a professional attitude.</li>
<li>Other duties as needed/assigned.</li>
</ul>
 Minimum Requirements
<ul>
<li>Must be at least 16 years old.</li>
<li>American Red Cross Lifeguarding with CPR/AED for Professional Rescuers and First Aid certification. *Site may be able to provide Red Cross Lifeguard certification training at discounted rate.</li>
<li>Meet HealthFitness Fitness and Skill standards.</li>
<li>Be dependable, alert and able to interact with people of all ages in a positive manner with strong customer service skills.</li>
<li>Computer proficiency in MS Office including Word, Excel and Outlook; and working knowledge of the member management system, databases, and tools.</li>
<li>Applicants must meet hiring requirements including but not limited to pre-employment drug test.</li>
</ul>
&nbsp; All lifeguards are required to perform a basic lifeguard skill test consisting of:
<ul>
<li>500 yard swim.</li>
<li>Active, Passive, Submerged rescues.</li>
<li>Spinal injury management in shallow and deep water.</li>
<li>Other various techniques that were learned during the Lifeguard Training Program.</li>
</ul>
Ready to make an impact? Apply today and join HealthFitness in creating a safe, healthy community!
Compensation:&nbsp;$14-$17/Hour.&nbsp;Pay is dependent on experience and qualifications.
Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. For full-time positions, we offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.&nbsp;
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.

HealthFitness

Lifeguard

Senior System Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Develop high-quality enterprise integration solutions that meet the demanding challenges of usability, resilience, performance, scalability, and security. Lead and participate in creating MVPs (Minimum Viable Products) and POCs (Proof of Concepts) for new concepts to achieve desired tasks to evaluate customer solutions and their feasibility. Lead and participate in the architectural discussions and conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal. Develop interfaces to intelligently manage message routing, data mapping, orchestration, and reliability between nodes. Focus on developing services/APIs that are reusable and meet the scope defined in the monthly and quarterly release plans. Develop exception scenarios and ensure the possible misconfigurations are covered with instructive messages, which enables easy debugging for the client and provides a graceful termination of the application. Work with consumers to explain the execution of connectivity tests in different environments, API endpoint URL change, authentication and authorization process at service level and production implementation plan. Provide support to all production's installs, help the team to deploy APIs into production and perform validations. Support troubleshooting the production and non-production incidents. Utilize: Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x,6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. Required: Bachelor's degree or equivalent in Computer Science, Mathematics or related (employer will accept Associate's degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Senior System Engineer or related. Two (2) years of experience must include utilizing Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x, 6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. $127234 to $160000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN151 in the subject line.

Senior System Engineer

Package Consultant- Hyperion, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US: Provide day-to-day project support for maintaining the Centralized Consolidation Initiative (CCI) application using Hyperion Financial Management (HFM) and Hyperion Financial Data Quality Management (FDMEE). Support enhancements by gathering business requirements with CCI Business using the Power Steering tool. Translate customer needs into formal design documents. Prepare Estimate Work Orders (EWO) for business approval. Provide technical estimates, develop solutions, and lead programming and testing efforts, ensuring client acceptance via tools like HFM and FDMEE. Update technical design documents, process manuals, and create reusable assets regularly. Promote code changes and maintain the track of design documents through M-Files and Service Now. Conduct monthly Change Control Review Board (CCRB) meetings with responsible stakeholders. Work on tickets as part of daily project support through Service Now (SNOW). Participate in quality procedures and provide necessary information for the CCI audit process. Create Unit/UAT test scripts for both minor and major enhancements as per requirements. Provide access to users by analyzing business needs through a complex access reconciliation process using Identity IQ tool. Ensure effective communication between the firms offshore counterpart and the CCI business. Provide high-quality and value-adding consulting solutions to customers at different stages--from problem definition to diagnosis to solution design, development, and deployment using the Hyperion suite. Utilize: Oracle Hyperion Financial Management (HFM), Oracle Hyperion Financial Data Management Enterprise Edition (FDMEE), Oracle Hyperion Financial Reporting (FR), Data Integration --(ERP-FDMEE/HFM), Oracle Hyperion Data Relationship Management (DRM), Oracle Hyperion Administrator, and Service Now, Mfiles. Required: Master's degree or equivalent in Computer Science or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Package Consultant or related. One (1) year of experience must include utilizing Oracle Hyperion Financial Management (HFM), Oracle Hyperion Financial Data Management Enterprise Edition (FDMEE), Oracle Hyperion Financial Reporting (FR), Data Integration --(ERP-FDMEE/HFM), Oracle Hyperion Data Relationship Management (DRM), Oracle Hyperion Administrator, Service Now, Mfiles. $150,301 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference D182 in the subject line.

Package Consultant- Hyperion

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of the Position:
The Customer Service Manager is responsible for leading the Customer Service team to provide reliable, measurable, and high-quality customer experience via phone, email, chat, social media, and other communication methods. We are looking for a proven candidate to implement best practices that enable us to leverage customer experience as a competitive advantage.
Our ideal customer service manager is highly skilled in driving continuous improvement/process improvement. The candidate has experience with both defining and implementing from the ground up items such as KPIs, agent performance scorecards, a knowledge base, training programs, telephony systems, and CRMs. 
 
Roles and Responsibilities:
<ul>
<li>Lead, inspire, and manage the daily work and performance of the department, which includes typical duties, such as managing inquiries, complaints, orders, returns, etc.</li>
<li>Develop KPIs, reports, dashboards, and agent performance scorecards.</li>
<li>Leverage data analytics and technology. Drive continuous improvement and remove waste.</li>
<li>Implement and enforce policies, procedures, and standards.</li>
<li>Implement and/or maintain tools needed to sustain performance, such as a knowledge base, telephony system, and CRM.</li>
<li>Mature training programs and cross train agents to level load work across the team.</li>
<li>Develop QA/QC program. Coach and mentor to develop team members.</li>
<li>Work across departments and be relentless at resolving customer issues in a timely manner.</li>
<li>Stay current on the latest industry trends and techniques.</li>
<li>This position also oversees the mailroom activities (intercompany and outgoing mail/packages, not including product shipments to external customers).</li>
<li>Regular attendance is required. </li>
<li>Communicate effectively with other departments within the organization and function within a team environment.</li>
<li>Perform other duties as may be required in meeting company objectives.</li>
</ul>
 
Requirements:
Minimum Requirements: 
<ul>
<li>Bachelor’s degree</li>
<li>8+ years of customer-facing experience, with at least 5 years in a management/leadership role in a professional customer service environment</li>
<li>Expertise in process improvement, operational excellence, and change management</li>
<li>Exceptional executive communication, negotiation, and relationship-building skills</li>
<li>Strong analytical skills and experience with data-driven decision-making</li>
<li>Proficient with Microsoft Office</li>
<li>Experience creating a new customer service department or developing from an early stage preferred</li>
<li>Five9, SAP ERP, and SAP CRM experience preferred</li>
</ul>
 
 
This position is 100% on site in our Lancaster, SC location and will require preemployment screenings, including a background check and drug screen.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

327,991 Customer Service Manager Jobs