field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Year-Round Customer Service Experience Manager (Tahoe, CA + Front Range, CO /I-70 Corridor) 
Start Date: October 1, 2025
November – April: Based in the Lake Tahoe area 
May – October: Based in the Front Range CO / I-70 Corridor 
Interstate Parking provides up to $3,000 in relocation reimbursement per seasonal move 
 
Interstate Parking is a rapidly growing managed parking solutions company headquartered in Milwaukee, Wisconsin with 500+ team members operating over 400 locations with more than 85,000 parking spaces in geographic markets from California to Indiana. We’ve accomplished this by creating exceptional customer experiences through advanced technology and innovative marketing techniques. Our rapid growth means we’re always seeking to add highly talented and creative people to the Interstate team. 
 
Interstate Parking Company has received: 
<ul>
<li>2023 and 2024 Top Workplace Recognition by the Milwaukee Journal Sentinel </li>
<li>Cultural Excellence Awards for Workplace Flexibility </li>
</ul>
Learn more: <a href="https://topworkplaces.com/company/interstate-parking" target="_blank">https://topworkplaces.com/company/interstate-parking</a>
 
Here’s what we’re looking for:
<ul>
<li>Independent, proactive problem-solver who can think on their feet. </li>
<li>A flexible, organized, and highly detailed operations professional. </li>
<li>A people-first leader with excellent communication and customer service skills. </li>
<li>Comfortable working in all weather conditions and managing seasonal team members. </li>
<li>Proficient with Office Suite, web-based platforms, mobile apps, and smartphone tech. </li>
<li>3+ years of operations or logistics management experience (parking or hospitality industry preferred). </li>
<li>Valid Driver’s License and clean driving record (required). </li>
<li>High school diploma or equivalent (Bachelor’s degree preferred). </li>
<li>Must be able to relocate seasonally between Tahoe, CA and Colorado corridor </li>
</ul>
Here’s what you’ll do:
<ul>
<li>Oversee daily operations of parking locations across two seasonal regions. </li>
<li>Lead, train, and supervise frontline staff while fostering a positive team environment. </li>
<li>Monitor and resolve guest issues quickly, efficiently, and professionally. </li>
<li>Manage site appearance, equipment functionality, staffing schedules, and operational execution. </li>
<li>Collaborate with leadership and local teams to support growth, streamline processes, and implement initiatives. </li>
<li>Travel between regions and provide on-site support during peak periods. </li>
</ul>
Here’s what we offer:
<ul>
<li>$78,500 salary (full-time, year-round) </li>
<li>Medical, dental, and vision benefits </li>
<li>401(k) with company match </li>
<li>Relocation support </li>
<li>Annual ski pass reimbursement up to $850 </li>
<li>Premium holiday pay </li>
<li>Opportunities for advancement in a growing company </li>
<li>A fun, collaborative team-based environment </li>
</ul>
Apply Now!
Ready to bring your best self to the Interstate team? Submit your application today and we’ll be in touch with next steps! 
 
#ZR
Requirements:

Customer Service Manager

<h3>Job Description</h3>
Job Description
Lead, Inspire, and Shape Exceptional Customer Experiences
For over 20 years, Global Electronic Services, Inc. (GES) has been a trusted partner for manufacturers nationwide, providing excellence in industrial electronics, equipment maintenance, and comprehensive repair solutions. We’re dedicated to delivering outstanding customer experiences—and we’re looking for a proven leader to join our growing team.
We’re seeking a Customer Service Manager who will lead our customer support team, enhance client satisfaction, and drive continuous improvement in customer-facing operations. Your leadership will directly impact our customers’ experience and strengthen GES’s reputation as the industry’s trusted partner.
What You’ll Do
<ul>
<li>
Lead, coach, and mentor a growing customer service team to consistently achieve excellence.
</li>
<li>
Oversee daily service operations, ensuring timely and effective handling of inquiries and escalations.
</li>
<li>
Develop and refine policies and procedures to improve efficiency and customer satisfaction.
</li>
<li>
Collaborate with Sales, Operations, and Technical teams to streamline the customer journey.
</li>
<li>
Monitor satisfaction metrics and feedback, proactively identifying areas for improvement.
</li>
<li>
Resolve escalations professionally, turning challenges into stronger customer relationships.
</li>
<li>
Recruit, train, and evaluate team members to build a high-performing department.
</li>
</ul>
What You’ll Bring
<ul>
<li>
5+ years of proven experience managing a customer service team (industrial/B2B environment preferred).
</li>
<li>
Strong communication, problem-solving, and leadership skills.
</li>
<li>
Demonstrated success optimizing customer service processes with measurable results.
</li>
<li>
Proficiency in CRM platforms, customer service systems, and reporting tools.
</li>
<li>
Bachelor’s degree preferred; equivalent experience considered.
</li>
</ul>
Why Join GES
<ul>
<li>
Competitive salary + performance bonuses
</li>
<li>
Full benefits: medical, dental, vision, 401(k) with company match
</li>
<li>
Paid time off and holidays
</li>
<li>
Career growth opportunities in a stable, expanding company
</li>
<li>
Supportive, collaborative culture where your leadership makes a real impact
</li>
</ul>
Company Expectations
<ul>
<li>
Set the standard for professionalism, communication, and teamwork.
</li>
<li>
Be reliable, punctual, and available to support your team.
</li>
<li>
Maintain a polished, professional appearance (GES-provided shirt, slacks, closed-toe shoes).
</li>
<li>
Uphold confidentiality with sensitive customer and company information.
</li>
<li>
Serve as a strong advocate for customer needs across all departments.
</li>
</ul>
Join Us and Make a Difference
GES proudly services over 60,000 manufacturers and distributors worldwide. Our people—and their commitment to service excellence—set us apart. If you’re ready to lead with impact, we’d love to meet you.
Apply today and help shape the future of customer service excellence at GES.
Job Type: Full-time
Schedule: Monday–Friday, 8-hour shift, with occasional overtime/on-call as needed
Benefits:
<ul>
<li>
401(k) + matching
</li>
<li>
Medical, Dental, Vision, Life Insurance
</li>
<li>
Employee Assistance Program
</li>
<li>
Paid Time Off + holidays
</li>
</ul>
Company DescriptionAbout Global Electronic Services Established in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units. With two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly. Explore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial. 
<h3>Company Description</h3>
About Global Electronic Services\r\n\r\nEstablished in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly.\r\n\r\nExplore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial.

<h3>Job Description</h3>
Job Description JOB SUMMARY:
The Customer Service Manager leads the order entry and customer service functions, ensuring accuracy, efficiency, and exceptional support across daily operations. This role oversees team performance, manages critical order schedules, and serves as a key liaison between internal departments and external partners. The manager drives process improvements, maintains compliance standards, and fosters the professional growth of the customer service team.
RESPONSIBILITIES / DUTIES:
· Oversee the accuracy, timeliness, and productivity of daily order entry and customer service activities in compliance with company policies and audit requirements.
· Lead, train, and coach Customer Service Specialists to achieve department goals and deliver continuous improvement.
· Manage and maintain order cut-off schedules, including adjustments for holidays and business unit needs, to ensure seamless order processing.
· Serve as the escalation point for distributor and internal customer order issues, driving swift resolution and long-term solutions.
· Partner with distribution supervisors and other key contacts to resolve issues and enhance day-to-day operations.
· Act as the on-site system expert (SAP), generating reports, identifying improvement opportunities, and collaborating cross-functionally with Sales and Supply Chain teams to implement new processes.
· Regularly review and refine customer service procedures to ensure compliance and operational excellence.
· Provide ad-hoc reporting and insights for management decision-making.
· Collaborate with peers across departments to align customer service activities with overall business objectives.
WORK EXPERIENCE / KNOWLEDGE:
· 3 years of experience leading a Customer Service team.
· SAP ERP knowledge is strongly preferred.
SKILLS / OTHER PERSONAL ATTRIBUTES REQUIRED:

· Strong analytical and problem-solving skills.
· Advanced proficiency in Microsoft Excel and Office Suite.
· Excellent verbal and written communication skills.
· Ability to prioritize, multi-task, and adapt in a fast-paced, dynamic environment.
· High attention to detail and accuracy
· Bilingual (English/Spanish) is a plus.

FORMAL EDUCATION:
· Bachelor’s Degree in Business or a related field is required.
WORKING CONDITIONS:
· Normal office environment with little exposure to noise, dust and temperature fluctuations
· Ability to lift 10 pounds as needed
· Primarily a standard work schedule, with flexibility required based on business needs.
· 3 days in office, 2 days remote flexible schedule
Salary Range: 
$87,900-$131,000

<h3>Job Description</h3>
Job Description
This full-time leadership role is your chance to make a significant impact by driving service excellence and shaping the future of our customer support team.
<ul>
<li>
What You’ll Do:
</li>
<li>Lead and mentor a growing customer service team</li>
<li>Optimize service processes for efficiency and client satisfaction</li>
<li>Handle escalations and deliver innovative solutions</li>
<li>Collaborate across departments to enhance customer experience</li>
<li>Monitor key metrics and feedback to continuously improve</li>
<li>
What We’re Looking For:
</li>
<li>Minimum of&nbsp; 5 years in managing customer service</li>
<li>Excellent communication and team-building skills</li>
<li>Proficiency in service systems and a customer-first mindset</li>
<li>Bachelor’s degree preferred</li>
<li>
Why US?
</li>
<li>Competitive salary + &nbsp;bonuses</li>
<li>Full benefits: medical, dental, vision, 401(k) with match</li>
<li>Paid time off and holidays</li>
<li>Career development in a stable, growing company</li>
<li>Supportive team with room to grow</li>
<li>
We service over 60,000 manufacturers and distributors worldwide — and our people are the reason we lead the industry. Join a team where your leadership makes a real difference.
</li>
<li>Optimize service processes for efficiency and client satisfaction</li>
<li>Handle escalations and deliver innovative solutions</li>
<li>Collaborate across departments to enhance customer experience</li>
<li>Monitor key metrics and feedback to continuously improve</li>
</ul>

<h3>Job Description</h3>
8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Starting Pay: $17.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job Description
Customer Service Manager
Golden Eagle Extrusions, Inc. has an immediate need for a Customer Service Manager. In this role, you will be responsible for providing prompt and friendly customer service to our current customers, potential customers, vendors, and the Golden Eagle sales team. You will be the main contact person for our entire sales team in regards to orders, questions, pricing, etc. of our manufacturing products. You will also be responsible for invoicing, sales commissions, pricing requests, ordering of materials through outside vendors, initiating and helping to solve any customer complaints, among several more duties.
Your commitment, opinion, and expertise can truly make an impact in this line of work, and you can help contribute to our organization’s constant improvement. If you are ready for a challenging and influential position, this may be the job for you.
This is the perfect opportunity for a person who excels at multitasking and enjoys juggling several tasks during the workday.
About The Company
Since opening its doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full-service flexible packaging company, our specialty and focus are concentrated within the food industry. Golden Eagle sells film products to service the fresh-cut produce, bakery, meat, snack, cheese, and seafood industries, along with several other food applications. We also have strong representation in industrial flexible packaging applications, as well as numerous other industries.
Golden Eagle Extrusions, Inc. is an employee-driven company, without corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!
Golden Eagle Extrusions, Inc. offers a tremendous benefits package, including a highly competitive salary, outstanding health insurance, and 401K with company match.
Responsibilities
· Receive orders from the sales team
· Create work orders for Production Scheduler
· Order needed raw materials for work orders and stocking program
· Handle all customer billing/invoicing
· Facilitate all sales commissions
· Create P.O.’s to vendors for outside contracting work
· Maintain and update stock price list and provide pricing for non-stock items to the sales team as requested
· Handle any customer complaints received from end-users on GEE products
· Work with the QA department for vendor complaints on raw materials
· Handle calls for inquiries from potential new customers for film needs
· Handles all orders and confirmations for house accounts
· Work with the QA department to get the required paperwork to customers
· Communicate with vendors over missed shipping dates
· Work closely with Production Scheduler on deliveries, shipping dates, etc.
· Maintain current pricing of raw materials from vendors
· Work with vendors for credits needed on raw material issues
· Issue credits to end users as needed (when approved) for QA issues
· Produce end of quarter samples report and remove items from inventory
· Participate in company audit program as required (monthly, weekly, etc.)
Qualifications
· Experience with QuickBooks software required
· Outstanding customer service skills
· Exceptional problem-solving skills
· Excellent written and verbal communication skills
· Ability to work with people from various backgrounds
· Attention to detail is a must
· Ability to work well in a team setting
· Ability to multi-task
· Ability to organize and prioritize tasks in order to meet objectives
· Ability to work in a fast-paced environment
· A willingness to learn new things
· Strong experience with Microsoft Office; specifically, Outlook, Excel, and Access
Company DescriptionSince opening our doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full service flexible packaging company, our specialty and focus is concentrated within the food industry. We also have a strong representation in industrial flexible packaging applications, as well as numerous other industries. Golden Eagle Extrusions, Inc. is an employee driven company, without the corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization! Golden Eagle Extrusions, Inc. offers a tremendous benefit package, including a highly competitive salary, outstanding health insurance, 401K, mileage reimbursement, and travel expenses. 
<h3>Company Description</h3>
Since opening our doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full service flexible packaging company, our specialty and focus is concentrated within the food industry. We also have a strong representation in industrial flexible packaging applications, as well as numerous other industries.\r\n\r\nGolden Eagle Extrusions, Inc. is an employee driven company, without the corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!\r\n\r\nGolden Eagle Extrusions, Inc. offers a tremendous benefit package, including a highly competitive salary, outstanding health insurance, 401K, mileage reimbursement, and travel expenses.

<h3>Job Description</h3>
Job Description
Diversified Labeling Solutions, Inc. (DLS) is seeking an experienced manufacturing Customer Service Manager to join our Duluth, GA team. This position combines customer service and administrative support responsibilities to ensure customer needs and company objectives are met. This is a customer focused position that is very challenging and rewarding for someone who enjoys a fast paced, detail-oriented manufacturing environment. The ideal candidate will be both an analytical problem-solver and an empathetic team builder, capable of elevating the customer experience while leading a small, but high-performing, department.
Key Responsibilities:
<ul>
<li>Work effectively as part of a management team that is committed to producing a quality product, providing superior customer service and meeting operational objectives in a safe and clean working environment.</li>
<li>Provide hands-on support and process management to the Customer Service department.</li>
<li>Lead and manage Customer Service personnel by monitoring performance, providing ongoing performance feedback and training, managing employee timecards and handling disciplinary issues.</li>
<li>Ensure a positive, impactful customer experience by coordinating activities between Customer Service Representatives and DLS manufacturing in an efficient and effective manner.</li>
<li>Act as an escalated point of customer contact by responding to customer order inquiries, concerns or corrections in support of the customer service team, as necessary.</li>
<li>Provide order entry support, as needed, to ensure the timely entry of customer orders.</li>
<li>Create, maintain and submit customer specific reports.</li>
<li>Be the customer voice for the production schedule to ensure orders are shipped on time.</li>
<li>Process administrative tasks in support of the production team.</li>
<li>Utilize critical thinking, problem solving and computer skills in a printing environment.</li>
<li>Maintain a positive work environment that supports high employee morale.</li>
</ul>
Requirements:
<ul>
<li>Proven experience managing customer service operations in a manufacturing environment.</li>
<li>Strong leadership skills with experience developing and mentoring a successful team.</li>
<li>Excellent customer service skills with a high degree of mathematical aptitude, attention to detail and organizational skills.</li>
<li>Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members of all levels.</li>
<li>Proficient computer skills (ERP, Microsoft Suite, etc.)</li>
</ul>
DLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications.&nbsp; We have four production facilities around the U.S. that support local, national and international accounts.
DLS is an equal opportunity employer and offers a competitive salary, variety of excellent benefits and positive work environment.&nbsp; If you meet the requirements above and would enjoy working for an employee-friendly organization with other team players, please apply today.
Company DescriptionDLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts. 
<h3>Company Description</h3>
DLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts.

<h3>Job Description</h3>
Job Description
Position Overview
We are seeking a dedicated and empathetic Customer Service Manager to join our Marketing team and lead our customer support function. This role oversees a team of three, fostering a collaborative, solutions-oriented environment while maintaining smooth and efficient operations across all customer touchpoints. The ideal candidate is a strong communicator, detail-oriented, and passionate about creating positive customer experiences. Importantly, this role plays a critical part in driving registrant show-up rates to our events and will be accountable for helping to improve and maintain strong attendance.
 
 
Key ResponsibilitiesTeam Leadership &amp; Management
<ul>
<li>
Manage, coach, and support a small customer service team, ensuring clear schedules, coverage, and time-off planning. 
</li>
<li>
Create a motivating and collaborative work environment while holding the team accountable for service standards, deadlines, and event attendance outcomes. 
</li>
<li>
Coordinate responsibilities with external partner teams and review invoices/spending related to event support. 
</li>
</ul>
Customer Support &amp; Event Experience
<ul>
<li>
Oversee execution of customer support tasks, including FAQs, inbox management, dispute handling, refund processing, and live event support. 
</li>
<li>
Provide kind, patient, and tech-support-friendly assistance to registrants, many of whom are not tech-savvy. 
</li>
<li>
Engage directly with registrants via phone, email, and SMS ensuring they have everything they need to show up and feel supported
</li>
</ul>
 
<ul>
<li>
Moderate live event comments, track attendance, and support private Facebook group engagement strategies on an event-to-event basis. 
</li>
<li>
Ensure proactive communication and follow-up with registrants to maximize show-up rates. 
</li>
</ul>
Process &amp; Performance Optimization
<ul>
<li>
Maintain and enhance SOPs and workflows to drive clarity, efficiency, and consistency across the team. 
</li>
<li>
Review and interpret feedback and live data to identify communication gaps or process improvements. 
</li>
<li>
Track and report KPIs, including registrant show-up rates (a primary accountability for this role), Facebook group join rates, and dispute win percentage. 
</li>
<li>
Present post-event insights and opportunities for improvement to leadership. 
</li>
</ul>
Collaboration &amp; Cross-Functional Support
<ul>
<li>
Partner with marketing and CRM teams to ensure smooth customer journeys before, during, and after events. 
</li>
<li>
Support registrant engagement strategies, aligning all support communications across email, SMS, and social media. 
</li>
<li>
Ensure billing accuracy for external partners and track event-related spending for accounting. 
</li>
</ul>
 
 
Qualifications
<ul>
<li>
3+ years of experience in customer service management, preferably in events or online education. 
</li>
<li>
Strong leadership skills with experience managing a small team. 
</li>
<li>
Excellent communication skills (written and verbal) and a patient, empathetic approach to customer interactions. 
</li>
<li>
Strong problem-solving and conflict resolution skills, particularly with disputes and escalations. 
</li>
<li>
Tech-savvy and comfortable supporting customers through common event platforms, CRMs, and communication tools. 
</li>
<li>
Ability to analyze performance data and implement process improvements. 
</li>
<li>
Marketing experience is a plus 
</li>
</ul>
 
 
What We’re Looking For
This is a hands-on leadership role for someone who thrives in a fast-paced, event-driven environment. The right candidate is equal parts strategic thinker and empathetic problem-solver, with the ability to lead a team while also rolling up their sleeves to support registrants directly when needed. Success in this role is measured not only by customer satisfaction but also by registrant show-up rates and event attendance growth.

<h3>Job Description</h3>
Job Description
Custom Air and Plumbing, a NearU Company in Sarasota, FL. i seeking Customer Service Manager. At Custom Air and Plumbing, a NearU Company, we are committed to our employees, to their development, and to their work-life balance. 
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.
 
Position Overview:
The Customer Service Manager will oversee daily performance and operations of the Customer Support team at Custom Air and Plumbing. This includes supervising a team of Customer Support Specialists, driving key performance metrics, and leading broader initiatives in workforce management, process documentation, and training. This is a critical leadership role responsible for ensuring a seamless, professional customer service experience.
Key Responsibilities:
<ul>
<li>Directly manage and support the Customer Support Specialists</li>
<li>Monitor and drive performance against KPIs, including:
<ul>
<li>Booking percentage</li>
<li>Call quality</li>
<li>Call abandonment rate</li>
<li>Calls per hour</li>
<li>Utilization rate</li>
<li>Average Handle Time (AHT), including hold time</li>
</ul>
</li>
<li>Model and reinforce professionalism, punctuality, collaboration, and effective problem-solving</li>
<li>Participate in workforce management tasks, such as scheduling and coverage planning</li>
<li>Analyze operational reports and recommend action plans to improve performance</li>
<li>Provide regular coaching, development feedback, and performance reviews</li>
<li>Take ownership of one or more operational support areas, including:
<ul>
<li>Reporting and data analysis</li>
<li>Scheduling and workforce optimization</li>
<li>Standardization of procedures and documentation</li>
<li>Training coordination and onboarding</li>
<li>Online reputation management</li>
<li>Customer service-related escalation calls</li>
</ul>
</li>
<li>Proactively raise operational risks or strategic issues to leadership with supporting data</li>
<li>Support overflow call handling during high-demand times</li>
<li>Submit weekly reports to payroll for newly sold and collected Maintenance Agreement commissions</li>
<li>Collaborate with senior management to identify and implement process improvements</li>
<li>Availability to support weekend or evening shifts when needed</li>
<li>Other duties as assigned by the General Manager</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required; college degree preferred</li>
<li>3+ years of customer service or call center experience</li>
<li>1+ years of team leadership or management experience</li>
<li>Strong leadership skills with a focus on coaching and team development</li>
<li>Experience with workforce management and operational metrics</li>
<li>Excellent verbal and written communication skills</li>
<li>HVAC, plumbing, or electrical industry experience is a plus</li>
<li>Proficiency in Service Titan or a similar service management platform is highly preferred</li>
<li>Skilled in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)</li>
<li>Ability to thrive in a fast-paced, evolving environment with multiple priorities</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary based on experience</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Professional development and career advancement opportunities</li>
<li>A collaborative and supportive team environment.</li>
</ul>
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

<h3>Job Description</h3>
Job Description
This isn't a "desk job" management position. You'll be in the trenches with your team, handling customer calls, processing work orders, and solving problems while coaching and developing the next generation of customer service professionals.
We're seeking a hands-on Customer Service Manager in our Des Moines office who thrives in a working manager role. You'll lead our customer service team while staying actively involved in daily customer interactions - the best of both worlds for someone who loves customer service and developing people.
What You'll Do 
<ul>
<li>Directly supervise and coach customer service representatives </li>
<li>Create schedules and ensure optimal team coverage for seamless customer support </li>
<li>Handle escalated issues and complex customer situations that require expert attention </li>
<li>Take customer calls, emails, and portal requests alongside your team </li>
<li>Create and process work orders based on customer needs </li>
<li>Dispatch work orders to field technicians and coordinate scheduling </li>
<li>Conduct post-service follow-up calls to ensure customer satisfaction </li>
<li>Handle maintenance contract scheduling and renewals </li>
<li>Manage work order review processes to ensure accuracy and timeliness </li>
<li>Oversee site set-up processes and maintain data accuracy in company systems </li>
<li>Monitor team performance metrics and identify improvement opportunities </li>
<li>Develop training materials and update customer service procedures </li>
<li>Track key performance indicators including response times, customer satisfaction, and work order completion </li>
<li>Identify process improvements and implement best practices </li>
<li>Communicate customer feedback and trends to leadership </li>
<li>Ensure compliance with service level agreements and company policies</li>
</ul>
What You Bring
<ul>
<li>High school diploma or GED required </li>
<li>3+ years of customer service experience (service dispatch or field service coordination strongly preferred) </li>
<li>1 or more years of direct management or team lead experience </li>
<li>Hands-on experience with work order management systems and dispatch coordination preferred </li>
<li>Proven track record with customer service software and CRM systems </li>
<li>Natural coaching ability with a passion for developing people </li>
<li>Excellent communication skills - both written and verbal </li>
<li>Strong problem-solving skills and conflict resolution abilities </li>
<li>Master multitasker who can balance management duties with customer service work </li>
<li>Detail-oriented with strong organizational skills</li>
</ul>
What We Offer
<ul>
<li>Employee-Owned Advantage: Join a 100% employee-owned company—your impact matters, and you share in the success. </li>
<li>Top-Tier Benefits: Premium medical, dental, and vision plans, life insurance, 401(k), HSAs/FSAs, and EAP support. </li>
<li>Tools for the Job: Stay equipped with a company-issued phone and monthly vehicle allowance. </li>
<li>Learn and Lead: Grow professionally with continuous training and development, supported by our state-of-the-art lab. </li>
<li>Balance that Works: PTO, sick time, parental leave, volunteer hours, and a culture that values your time.</li>
</ul>

151,661 Customer Service Manager Jobs