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<h3>Job Description</h3>
Job Description
Starting Salary $81,500 Reports To:&nbsp;Director of Operations
Purpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees. &nbsp;
Essential Functions:&nbsp;
<ul>
<li>Ensures understanding of client service standards.</li>
<li>Creates and maintains an atmosphere conducive to service expectations.</li>
<li>Intervenes in escalated client situations.</li>
<li>Ensures compliance with applicable procedures, statutes, laws and codes.</li>
<li>Mentors team members to identify opportunities for improvement and related remedial measures.</li>
<li>Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.</li>
<li>Participates in the selection, development and appraisal of team members.</li>
<li>Sets expectations for behavior and performance.</li>
<li>Provides coaching, feedback and documentation as appropriate.</li>
<li>Communicate organizational information to team members and meets regularly with Director.</li>
<li>Demonstrates support for organizational initiatives.</li>
</ul>
Qualifications and Experience:&nbsp;
<ul>
<li>Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.</li>
<li>In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.&nbsp; Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.</li>
<li>Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.&nbsp; Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103.&nbsp; This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.</li>
</ul>
Critical Competencies for Success:
Leadership
<ul>
<li>Is mission/vision focused.</li>
<li>Maintains focus on results and goals.</li>
<li>Manages change.</li>
<li>Builds consensus.</li>
</ul>
Relationship Management
<ul>
<li>Values and models teamwork.</li>
<li>Committed to the highest standards of customer service and business ethics.</li>
<li>Fosters trusting relationships with internal and external clients.</li>
</ul>
Effective Communication
<ul>
<li>Demonstrates strong written and verbal communication skills.</li>
<li>Practices active listening.</li>
<li>Provides actionable, diplomatic feedback to team members.</li>
<li>Willingly shares knowledge to ensure growth and development of team members.</li>
<li>Facilitates team meetings.</li>
</ul>
Business Acumen
<ul>
<li>Coordinates business operations for contact center.</li>
<li>Monitors key business indicators and adjusts, as necessary.</li>
<li>Gathers data to make reasoned, responsible decisions using critical thinking.</li>
</ul>
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LUGt6NmQl0

Client Services Manager

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Wilmington, MA Senior Living Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Why choose BAYADA?
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li><a href="https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada" target="_blank">https://www.newsweek.com/rankings/americas-greatest-workplaces-diversit…</a>
<ul>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek Best Place to Work for Women</li>
<li>Newsweek Best Place to Work (overall)</li>
<li>Newsweek Best Place to Work for Women and Families</li>
</ul>
</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Benefits, click here</li>
</ul>
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Coordinator caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Scheduling Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>

Competitive Compensation Package:

<ul>
<li>Base Salary: $50,000-$55,000 / year depending on qualifications</li>
<li>Quarterly bonus eligibility based on metrics met. </li>
</ul>


As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Willow Grove, PA Pediatrics Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics </li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience preferred </li>
<li>Prior scheduling experience preferred </li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required</li>
<li>Excellent communication and interpersonal skills</li>
<li>Bachelors degree preferred</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Award-winning workplace: proud to be recognized by
<ul>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
</ul>
</li>
<li>Weekly pay</li>
<li>Work life balance: Monday-Friday 8:30-5pm hours</li>
<li>AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.</li>
<li>Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.</li>
<li>Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.</li>
<li>Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
<ul>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
</li>
</ul>
#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care is seeking a Client Services Manager in our Laurinburg, NC Home Health Visits Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred.</li>
<li>Prior knowledge of/experience with Medicare, HomeCare Homebase, and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Impactful Work- Make a meaningful impact in the Scotland County Community</li>
<li>Weekly Pay- Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered</li>
<li>Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.</li>
<li>Career Growth- Advancement opportunities to help you grow in your career.</li>
<li>Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
#LIRX #JoinBayada-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Home Health Client Services Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description 
&nbsp;
This role will focus on our largest and most complex strategic customers. They will have a high degree of customer interaction - cultivating, owning and managing client relationships at all levels in the organization. Functions as the trusted customer advisor. Responsible for the Health and retention of the account. Accountable for account revenue growth, expanding products and service offering and alternate revenue streams.
&nbsp;
Oversee Strategic Relationship staff who manage multi-channel communication projects on behalf of major customer accounts. Sets direction and priorities for RRD's service team. Position will lead efforts relating to strategic initiatives including continuous support model improvements and compliance to achieve contractual targets and related performance metrics. Position will require extensive collaboration with Customers, RRD stakeholders and external print and service providers.
Responsibilities:
<ul>
<li>Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities</li>
<li>Respond to customer requests and inquiries regarding current and future work</li>
<li>Resolve issues that may arise during production of customer products. Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required&nbsp;</li>
<li>Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history</li>
<li>Assist in the implementation and execution of products and services</li>
<li>Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs</li>
<li>Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities</li>
<li>Work with Sales Representative, Sales Management and Leadership in identifying customer needs and opportunities to secure new business.</li>
<li>Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives</li>
<li>May be involved in specific customer projects as assigned by sales management</li>
<li>Performs other related duties and participates in special projects as assigned</li>
<li>Primary agent of problem resolution and Customer Service enhancement.</li>
<li>Performs other related duties and participates in special projects as assigned</li>
<li>Work with Customer to manage their print and communication needs</li>
<li>Partner with Customer to ensure all goals and objectives are met on a project-by-project basis.</li>
<li>Assist, maintain and manage specifications, quoting process and order entry</li>
<li>Assist and/or guide staff in the development of custom printing projects: including size, material, and print recommendations and researching new idea element&nbsp;</li>
<li>Assist in the facilitation of creating prototypes and development of custom print pieces</li>
<li>Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met</li>
<li>Work with vendors to ensure SLA's are met and products are received by the customer on time</li>
<li>Make recommendations to the customer to move print work to other sites/vendors when issues arise</li>
<li>Provide monthly reports on spend, internal vs. external source, number of projects.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor degree in discipline related to functional work or role with 8 years of relevant work experience</li>
<li>Must be able consistently identify critical elements, variables and alternatives to develop solutions</li>
<li>Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions</li>
<li>Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments</li>
<li>Able to apply expertise in all the tools or applications used to complete work assignments</li>
<li>Able to mentor junior level team members in the use of tools and/or systems in the position</li>
<li>Able to explain programs policies and procedures in language that is understood by others</li>
<li>Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted</li>
<li>Requires strong understanding of the impact of a message on the organization or customer</li>
<li>Additional job requirements may be listed on the staffing requisition</li>
<li>Occasional travel may be required.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
&nbsp;
The&nbsp;national pay range for this role is $77,900 to $124,600 / year. The pay&nbsp;range may be&nbsp;slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance,&nbsp;maternity leave, adoption assistance, and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans

Manager - Client Services

<h3>Job Description</h3>
Job Description
Come explore the Power of Possibility with a career at SPS! We have a fantastic opportunity for an experienced Client Services Manager to come join our team in Altamonte Springs!
The Client Services Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client. While overseeing the staff onsite for all supervisory functions required.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
What will you be doing:
<ul>
<li>Proactively institutes the SPS Governance Model to ensure client satisfaction.</li>
<li>Standardizes policies and procedures, including statistical monthly reporting and benchmarks.</li>
<li>Drives operational improvements and solution design.</li>
<li>Troubleshoots and resolve all client, site management and site staff issues.</li>
<li>Coordinates, implements, and oversees any special projects.</li>
<li>Coordinates and leads vendor partner negotiations.</li>
<li>Manages site financials in terms of hours, gross margin spread, profitability and growth.</li>
<li>Manages direct reports, including managerial staff.</li>
<li>Assists in the development of training materials and execution of formal training sessions</li>
<li>Support business development internally and as directed.</li>
<li>Maintains consistent communication with client and SPS at all levels.</li>
<li>Managers the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if Supervisor is unable to.</li>
<li>Meets all client and SPS deadlines.</li>
<li>Manages all resources within the operation, including people, hardware/software, and facilities.</li>
</ul>
What are we looking for:
<ul>
<li>High School Diploma (or equivalent) required.</li>
<li>Minimum of 5+ years of experience in high level relationship building and operational management.</li>
<li>Previous management/ supervisor experiences overseeing 5-10 employees.</li>
<li>Ability to build business relationships and interact effectively with C level executives.</li>
<li>Solid understanding of selling skills.</li>
<li>Exceptional computer skills.</li>
<li>Industry related experience a plus.</li>
<li>Driven by client satisfaction, with proven track record of diplomacy and ownership.</li>
<li>Strong integrity, solid business ethics.</li>
<li>Strong team approach to account management.</li>
<li>Creative strategic thinking and performance.</li>
<li>Required to maintain an overall professional appearance and attitude.</li>
<li>Adhere to all policies and procedures required.</li>
</ul>
Travel: Some local travel is required for this position. Approximately up to 25%.

WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Driver Provider is seeking a highly motivated and experienced Client Services Manager to lead our Tucson operations and serve as the primary point of contact for key accounts. This role bridges hospitality, logistics, new sales, and client relationship management, with oversight of day-to-day service delivery, asset utilization, and customer satisfaction in the Tucson market.
 
This is not a role for the passive or overly structuredDriver Provider is built for entrepreneurial, results-driven individuals who thrive on autonomy, ownership, and meaningful client engagement. Youll work closely with our Phoenix headquarters for cross-market coordination while serving as the local leader, ensuring our Tucson-based services consistently exceed expectations.
 
If you're passionate about delivering elite service, enjoy solving challenges on the fly, and know how to nurture client relationships, youll thrive atDriver Provider.
 
Key Responsibilities:
Client Account Management &amp; Service Excellence
<ul>
<li>Serve as the primary liaison for key Tucson Driver Provider clients, responsible for market growthbuilding, maintaining, and growing relationships.</li>
<li>Conduct regular account visits to assess satisfaction and proactively resolve issues.</li>
<li>Ensure all service touchpoints align with Driver Providers high standards for professionalism and excellence.</li>
<li>Respond quickly and effectively to client feedback and service disruptions to maintain the reputation of Driver Provider.</li>
</ul>
 
Business Development Support
<ul>
<li>Identify new sales opportunities to support Driver Providers business growth and client retention strategies.</li>
<li>Represent Driver Provider at local networking events and client meetings.</li>
<li>Provide feedback on market trends and service opportunities to inform strategic planning with the larger Driver Provider team.</li>
</ul>
 
Required Experience &amp; Qualifications:
<ul>
<li>Bachelors degree in Business, Hospitality, or related field preferred.</li>
<li>Minimum of 34 years in client-facing roles with account management, hospitality, hotel, or transportation experience.</li>
<li>At least 3 years of supervisory or managerial experience.</li>
<li>Proven background in sales, guest services, or premium service delivery strongly preferred.</li>
<li>Valid drivers license and clean driving record.</li>
<li>Must be willing to obtain a Commercial Driver License (CDL) at Driver Providers expense.</li>
<li>Able to pass a background check and drug screening per Driver Provider standards.</li>
</ul>
 
Key Skills &amp; Attributes:
<ul>
<li>Strong leadership and team development skills, aligned with Driver Providers service culture.</li>
<li>Exceptional communicationwritten, verbal, and interpersonal.</li>
<li>Highly organized with attention to detail and ability to multi-task in a fluid environment.</li>
<li>Analytical mindset; able to translate data into actionable decisions.</li>
<li>Tech-savvy: proficient with MS Office (Excel, Outlook, Word), scheduling platforms, and reporting tools.</li>
<li>Service-first mindset with a passion for delivering exceptional client experiences in line with Driver Providers reputation.</li>
</ul>
 
Schedule &amp; Work Environment:
<ul>
<li>Frequent local travel required for client meetings and on-site operational support across Driver Providers Tucson network.</li>
<li>Office work may include sitting for extended periods, computer use, and administrative tasks.</li>
<li>Fieldwork may include being outdoors in varying weather, entering/exiting vehicles, and lifting equipment or luggage up to 50 lbs.</li>
</ul>
 
Eligibility Requirements:
<ul>
<li>Must be at least 23 years old (insurance requirement).</li>
<li>Legal authorization to work in the U.S.</li>
<li>Ability to travel between Tucson and Driver Providers Phoenix hub when needed.</li>
</ul>
 
This is a role for a doer, a problem-solver, and a relationship builder. If you're looking for a dynamic opportunity with autonomy, impact, and the chance to lead within a high-touch service environment, Driver Provider wants to hear from you.

<h3>Job Description</h3>
Job DescriptionSalary: 65,0000 
Client Services Manager 

Wouldn't it be great to build your career at a growing company, recognized 6 years in a row from 2019 - 2025 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

Job Summary 
 
The Client Services Manager (CSM) is the focal point for client contact. The CSM is responsible for developing and maintaining a trusted relationship with the client. The CSM will plan, staff, evaluate and direct the work of one or more Client Service Representatives/Specialists. This position will take responsibility for subordinates' activities, make self-available to staff, provide regular performance feedback and develop subordinates' skills, and encourage growth. 
 
Client Services Managers may do some or all of the following:
 
<ul>
<li>Responsible for selecting, training, developing, and managing the performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing directions for workgroup(s) in accordance with the organizations policies and applicable procedures </li>
<li>Support the Client Services Representatives, Leads, and Supervisors as they directly interface with clients </li>
<li>Prepare for and lead Client Meetings </li>
<li>Prepare for and lead internal Change Management Meetings </li>
<li>Support the Team as they prepare daily reports and remittances </li>
<li>Ensure the Team is diligent about their duties </li>
<li>Support Director of Client Services in preparing for new client onboarding </li>
<li>Attend touch-base calls with client contacts as a measure toward superior client satisfaction </li>
<li>Serve as point of escalation for client concerns </li>
<li>Work with management on Client Services initiatives</li>
</ul>

Candidate Profile
 
<ul>
<li>High School diploma or equivalent required </li>
<li>Bachelors degree preferred </li>
<li>3-5 years management experience (overseeing professional staff) </li>
<li>Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel </li>
<li>Excellent time management and organizational skills </li>
<li>Excellent oral and written communication skills </li>
<li>Excellent coaching/leadership skills </li>
<li>Ability to motivate professional staff </li>
<li>Ability to present high-level client contacts </li>
<li>Ability to work overtime as needed </li>
<li>Knowledge of changing technology </li>
</ul>

Salary
 
$65,000, plus based on experience 
 
Benefits
 
Medical/Dental/Vision 
 Life Insurance 
 Paid Time Off 
 Paid Vacation Time 
 Paid Holidays 
 Paid Bereavement 
 401k with Company Match 
 Annual Retention Bonus 
 Professional Development Grant Program 
 Employee Assistance Program 
 Ongoing Contests &amp; Prizes 
 Annual Company Events 
 Company Referral Program 
 ADP Lifemart Employee Discounts 

Schedule: 
 Full-time, on-site Monday-Friday Day shift No weekends

<h3>Job Description</h3>
Job Description
Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials &amp; Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home &amp; Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.
Job Summary: Blavity is looking for a creative and service-oriented Manager of Client Services (CS) to oversee the planning and execution of our client’s branded campaigns. They will serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns. and oversee execution with the support of CS Associates and Coordinators. This position actively collaborates with key stakeholders to identify creative, establish workflows, assess resource needs, scope and meet timelines, and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating the client’s voice and vision into engaging digital and experiential campaigns to meet stated goals. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold a high attention to detail and organization.
This is a Full-Time position which reports directly into the Director of Client Services.
Responsibilities
<ul>
<li>Manage large-scale activations, tentpole and digital campaigns, representing Blavity as the primary CS contact post-sales, positioning yourself as a trusted advisor to your customer portfolio.</li>
<li>Collaborates with Sales to understand the campaign scope, KPIs, and possible renewal/upsell opportunities.</li>
<li>Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams.</li>
<li>Skillfully navigate challenging customer conversations in the spirit of satisfying the needs of both the customer and Blavity (e.g. scope creep or additional requests).</li>
<li>Oversee brand voice guidelines for your campaigns, acting as the final sign-off point for ensuring consistency in style, quality, and tone across all channels.</li>
<li>Manages account profitability by distilling key insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.</li>
<li>Proactively identify and share upsell/cross-sell opportunities within the portfolio to the Sales team, leveraging your deep understanding of Blavity’s product offerings and customer insights.</li>
<li>Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers.</li>
<li>They will also serve as a mentor to coordinators.</li>
</ul>
Performs other related duties as assigned.
Qualifications
<ul>
<li>Experience: 4+ years customer-facing experience at a media agency and/or publisher, managing digital advertising strategy for a portfolio of brands.&nbsp;</li>
<li>Other Experience:. Proven experience delivering engaging, on-brand campaigns across digital, social and experiential (portfolio required).</li>
<li>Education: Undergraduate degree preferred.</li>
<li>Technologies: Experienced with using Powerpoint, Word, Excel and Asana to convey ideas and compelling stories.</li>
<li>Other Skills/Competencies:&nbsp;
<ul>
<li>Ability to handle the stress of multi-tasking and effectively managing multiple high-pressure deadlines; skilled at simultaneously managing at least 5+ live campaigns.</li>
<li>Strong eye for design/copy, and skilled at aligning the Blavity brand with the Customer brand.</li>
<li>Deep understanding of how to extract and interpret data in order to build actionable customer insights through storytelling (advanced PPT skills required).</li>
<li>Cultivates networks and fosters excellent customer service.</li>
<li>Plans and organizes with ease.</li>
<li>Empowers others to drive for results and have high work standards.</li>
<li>Brand Ambassador.&nbsp;</li>
<li>Excellent communication skills.</li>
</ul>
</li>
<li>Preferred Interest: A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.</li>
</ul>
Details:&nbsp;
<ul>
<li>This is a fully remote role, U.S.- based role. Occasional travel may be required.&nbsp;</li>
<li>Candidates must be authorized to work in the U.S.</li>
<li>Candidates must be available to work in 75% alignment with the Pacific Time Zone.&nbsp;&nbsp;</li>
<li>The annual salary range for this role is $70k - $80k.</li>
</ul>
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<h3>Job Description</h3>
Job Description
Location: Dallas Area, but will be remote
Join a Company That Makes a Difference
At SUI, we specialize in protecting organizations that lend, support, and invest in their communities. Since 1978, we've provided insurance, escrow, compliance, and risk management solutions to community banks, auto finance companies, and regional lenders.
We understand our clients’ unique challenges—and we help them overcome them with tailored, efficient, and compliant solutions. If you're passionate about client success and want to work with a company that empowers local businesses and communities, we’d love to meet you.
About the Role
As a Client Services Manager, you'll provide high-level support to OSC clients by establishing rapport and building product confidence with customers. The Client Services Manager is responsible for understanding the client’s business and operating strategy and translating information into specific client service requests (CSRs) with executable steps focused on achieving improvement in client and borrower experience, scalability, process standardization and operational efficiency in accordance with industry standards, regulatory agencies and client and company objectives and policies.
What You’ll Do
<ul>
<li>
Using knowledge of the client’s business needs, identify and implement effective solutions and respond to inquiries in a timely and accurate manner.
</li>
<li>
Create and maintain a client specific Client Procedure Manual.
</li>
<li>
Work with technology groups to implement and test programming changes and requests.
</li>
<li>
Identify trends based on client questions/feedback and provide solutions to known issues.
</li>
<li>
Monitor performance and client perception of service to ensure issues are identified and resolved quickly and effectively.
</li>
<li>
Meet with clients, either in person or via telephone, on a regular basis and document all information in call reports to be provided to management.
</li>
<li>
Complete a site visit minutes document to correspond to each client visit.
</li>
<li>
Maintain an up-to-date account task list highlighting all open and closed deliverables.
</li>
<li>
Provide training to clients as needed.
</li>
<li>
Keep abreast of all new services offered in order to keep the clients up to date.
</li>
<li>
Maintain appropriate, professional working relationships with clients and other employees.
</li>
<li>
Understand the P&amp;L process to ensure goals are met.
</li>
<li>
Review and distribute client scorecards as needed.
</li>
<li>
Identify and coordinate system/program/process enhancements to best serve the client’s needs.
</li>
<li>
May provide support during audits for lender compliance groups as needed.
</li>
<li>
Understand and adhere to federal and state guidelines and regulations.
</li>
<li>
Maintain a good working knowledge of the insurance industry through continuing education, self -study and seminar attendance.
</li>
<li>
Obtain Property and Casualty license.
</li>
<li>
Other duties and projects assigned..
</li>
</ul>
What You Bring
<ul>
<li>
Associate degree in business or a related field
</li>
<li>
3+ years of experience in client services or banking operations
</li>
<li>
Strong communication and relationship-building skills
</li>
<li>
Ability to manage multiple tasks and priorities
</li>
<li>
Experience training or mentoring team members is a plus
</li>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>
Competitive Base Salary
</li>
<li>
Discretionary Time Off
</li>
<li>
Casual Dress Code
</li>
<li>
Career Development Opportunities
</li>
<li>
Tuition Assistance
</li>
<li>
401(k) with Company Match
</li>
</ul>
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