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<h3>Job Description</h3>
Job Description
 Department: Client Services
Reports To: Vice President, Customer Operations
Location: McKinney, Texas – Columbia, South Carolina – Plano, Texas. Hybrid work schedule.
Benefits:
<ul>
<li>Medical, Dental and Vision insurance</li>
<li>4 weeks paid time off (PTO)</li>
<li>9 paid Holidays</li>
<li>401k (with match)- Basic Life - Long Term Disability (LTD)</li>
</ul>
Client Services Manager Job Summary:
The Manager of Client Services is responsible for leading, developing, and empowering the Client Service team by ensuring they receive proper training, resources, and support to perform their day-to-day responsibilities. This role is dedicated to maintaining a high standard of customer service, ensuring that all clients receive timely and professional support.
As the primary point of contact for client escalations, the manager will take a proactive approach to issue resolution while upholding Selerix standards. They will also modify processes as needed to meet evolving customer needs, fostering a customer-centric culture within the department. This position requires strong leadership, problem solving skills, and a commitment to continuous improvement to enhance both team performance and client satisfaction.
Client Services Manager Key Responsibilities:
<ul>
<li>Effectively manages employees handling various stages of the Selerix end-to-end solution.</li>
<li>Ensures successful implementation of benefits enrollment, payroll integration and carrier transmission.</li>
<li>Ensures requirements gathering for Selerix benefit administration platform is conducted timely and accurately.</li>
<li>Ensures that the relationship between the Client and the Client Advocate Team is intact.</li>
<li>Ensures timelines are met prior to giving the client the go-live status.</li>
<li>May communicate directly with clients about new features and functionality.</li>
<li>Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.</li>
<li>May aid in the negotiation of additional product offerings.</li>
<li>Prioritize tasks for Client Services team.</li>
<li>Conducts and participates in staff meetings, conference calls, and other meetings, as needed.</li>
<li>Performs other duties as required.</li>
</ul>
Client Services Manager Qualifications:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, Management or related field.</li>
<li>5+ years’ experience in management; health benefits knowledge required; software, technical programs experience; JavaScript experience a plus.</li>
<li>Strong written and verbal communication skills.</li>
<li>Advanced Microsoft Office Skills.</li>
<li>Proven organizational and time management skills.</li>
<li>Proven ability to prioritize.</li>
<li>Strong consultative skills.</li>
<li>Must be eligible for US employment.</li>
</ul>
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Client Services Manager

<h3>Job Description</h3>
Job DescriptionClient Service ManagerFayetteville,NC
Interim Healthcare of Fayetteville, NC is now hiring a Client Service Manager Monday through Friday 8:00am-5:00pm!
General Purpose:
To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.
Essential Functions:
<ul>
<li>Using electronic scheduling system, creates monthly staffing and scheduling plan</li>
<li>Using electronic verification system, runs compliance reports daily for electronic visit verification</li>
<li>Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.</li>
<li>Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.</li>
<li>Verifies client insurance.</li>
<li>Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.</li>
<li>Assists with marketing, payroll and/or collection functions, as needed.</li>
<li>Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.</li>
<li>Promotes agency through education to prospective and existing patients/clients.</li>
<li>Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.</li>
<li>Completes other assignments as requested and assigned.</li>
<li>May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.</li>
<li>Oncall rotation for company branches</li>
</ul>
Minimum Education &amp; Experience Requirements:
<ul>
<li>Associate Degree or equivalent years of training or work experience.</li>
<li>One (1) year experience in healthcare, temporary help, or related industry.</li>
</ul>
Knowledge, Skills &amp; Abilities Required:
<ul>
<li>Proven organizational skills and detail orientation.</li>
<li>Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.</li>
<li>Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.</li>
<li>Proficient in current company software programs.</li>
</ul>
Working Conditions &amp; Physical Effort:
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>Ability to work flexible schedule and/or evening hours as needed.</li>
<li>Ability to sit in front of CPU for long periods of time.</li>
<li>Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.</li>
</ul>
Company Overview
Interim HealthCare is America's leading provider of home care, hospice and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time. If you're looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner.
Interim HealthCare is an Equal Opportunity Employer. Each Interim HealthCare location is independently owned and operated. ©2019 Interim HealthCare Inc.
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PandoLogic. Keywords: Client Services Manager, Location: Fayetteville, NC - 28305 , PL: 597606354

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