field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionCall Center Representative | Total Remodeling &amp; Repair Full-time Location: West Springfield, MA Job Summary: We’re seeking friendly, motivated, and reliable Call Center Representatives to join our growing team here at&nbsp;Total Remodeling &amp; Repair. In this role, you’ll be responsible for making outbound calls, qualifying leads, setting appointments, and creating a welcoming experience for every potential customer.&nbsp;This is a full-time position at our West Springfield office. Key Responsibilities:
<ul>
<li>Make outbound calls to new and existing leads to schedule in-home consultations</li>
<li>Qualify homeowners based on specific criteria to ensure appointment eligibility</li>
<li>Address common objections, answer questions, and explain the appointment process</li>
<li>Document all lead activity and appointment details in our CRM (MarketSharp)</li>
<li>Communicate clearly and professionally with homeowners and internal teams</li>
<li>Maintain daily, weekly, and monthly performance metrics</li>
</ul>
What We're Looking For:
<ul>
<li>Strong verbal communication and active listening skills</li>
<li>Comfortable handling objections and asking follow-up questions</li>
<li>Detail-oriented with solid organizational and data entry skills</li>
<li>Coachable, team-oriented, and driven to meet performance goals</li>
<li>Bilingual (English/Spanish) a plus</li>
</ul>
What We Offer:
<ul>
<li>Competitive hourly rate based on experience&nbsp;PLUS bonuses!</li>
<li>Opportunity to grow with a thriving company</li>
</ul>
Apply today to join our growing team!
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Call Center Representative

<h3>Job Description</h3>
Job Description
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
<ul>
<li>Acts as primary liaison with customer in solving problems related to the application process and service.</li>
<li>Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.</li>
<li>Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.</li>
<li>Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.</li>
<li>Assigns new claims to the appropriate claims handler.</li>
<li>Directs customer calls to the correct person at all locations.</li>
<li>Participates in and maintains a quality service culture within the Customer Service Team.</li>
<li>Attendance during scheduled work hours is required.</li>
<li>Contract position.</li>
</ul>
 ADDITIONAL FUNCTIONS and RESPONSIBILITIES
<ul>
<li>Performs other duties as assigned.</li>
<li>Supports the organization's quality program(s).</li>
<li>Remote after 3 day in-person training.</li>
<li>Contract position</li>
</ul>
Qualifications:
<ul>
<li>English Speaking.</li>
<li>Education &amp; Licensing High school diploma or GED required.</li>
<li>Experience One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.</li>
<li>Skills &amp; Knowledge Knowledgeable in disability plan eligibility, coverage and benefits.</li>
<li>Good customer service skills.</li>
<li>Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office product.</li>
<li>Strong organizational skills.</li>
<li>Good interpersonal skills.</li>
<li>Home WIFI</li>
<li>Ability to work in a team environment.</li>
<li>Ability to meet or exceed Performance Competencies.</li>
</ul>
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
BCforward is currently seeking a highly motivated Call Center Representative.
Call Center Representative.
Location: &nbsp;El Paso, TX
Duration: 6+ months 
Work Schedule: First 5 weeks are on-site! Then it will move to a 4-day-a-week onsite, 1-day remote schedule. Make sure they don’t have any scheduled vacations within the first 5 weeks of training (mid-August- mid-October)
Job Description:
As a Solutions Specialist, you will ensure platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordinating client resources as necessary and ensuring that all necessary client-specific tasks are accomplished on time and as required. The Specialist is responsible for all “hands-on” configuration and related activities for both benefits administration and annual enrollment. You will serve as the primary point relationship owner for assigned Comprehensive Benefits clients, Benefits Administration and Annual Enrollment. You carry the weight of client service reputation and client satisfaction in your hands.
The nature of what you do every day will not change – your #1 goal is to help clients coordinate and manage their benefits administration and Enrollment tasks. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
Call Center Representative
Financial &amp; Legal Services
$18.00 per hour
Open-Ended Contract
Monday-Friday
Remote
Class Action business operates a call center to handle potential claimant inquiries and claims. The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
What you’ll be doing:
· Professionally answer a high volume of calls and address caller inquiries as needed
· Route calls as needed to appropriate resource
· Perform research using available resources as needed to provide required information to callers
· Identify and escalate more complex issues to the research team
· Complete necessary administrative work as needed and complete call logs accurately
· Other projects assigned by the supervisor
Who we’re looking for:
· Call center experience is required
· Good verbal and written communication skills
· Dependable and able to adhere to schedule
· Effective problem-solving and listening skills
· Customer service orientation
· Attention to detail
· Ability to work effectively in a high-volume and sometimes stressful work environment
· Ability to read, write, and speak English (bilingual in Spanish is a plus)
· Ability to sit at a workstation for long periods
Requirements: 
· Must provide your own equipment, minimum requirements are below:
o 2 screens (laptop + monitor, desktop +2 monitors, etc.)
o 1 headset
<ol>
<li>Send&nbsp;a screenshot of your speed test from this link. <a href="https://networktest.talkdesk.com/?lang=en" target="_blank">https://networktest.talkdesk.com/?lang=en</a>. When completing this test, your computer must be hard wired in to the router or modem with an ethernet cord</li>
<li>Provide a picture of your equipment at least 2 screens (laptop + monitor, desktop + 2 monitors, etc.), a camera – built into laptop or external, and a headset</li>
<li>Send a screenshot showing the following details from your computer: &nbsp;*(Tip: You can typically find this by going to Settings &gt; System &gt; About)
<ol>
<li>Required Computer Specs:
<ol>
<li>Processor (CPU): Minimum Intel i5, AMD Ryzen 5, or better</li>
<li>Memory (RAM): At least 8 GB</li>
<li>Hard Drive Storage: At least 256 GB</li>
<li>Operating System: Windows 10 or newer</li>
</ol>
</li>
</ol>
</li>
</ol>
Company DescriptionWhy should I use a service like Dawson? We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own. Why is this job posted by Dawson and not the company where I’ll work? Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own. About Dawson Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com. 
<h3>Company Description</h3>
Why should I use a service like Dawson?\r\nWe have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.\r\n\r\nWhy is this job posted by Dawson and not the company where I’ll work?\r\nTop employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.\r\n\r\nAbout Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

<h3>Job Description</h3>
Job DescriptionCall Center Representative
Romeo Auto Group is expanding its&nbsp;BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production?&nbsp;
Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment.
We'll offer you...
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
We are looking for someone who possesses the following characteristics and traits:
<ul>
<li>Eager to learn</li>
<li>Self-driven</li>
<li>On time</li>
<li>Good people skills</li>
<li>Looking for a career, not just a job</li>
<li>Opportunity for advancement</li>
<li>Chatty and good with people!</li>
<li>Professional phone and writing/email/text skills</li>
<li>Competent computer skills that will be evaluated during the pre-screen process</li>
</ul>
You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed!
Pay: $34,840.00 - $60,000.00 per year
Schedule:
<ul>
<li>Monday to Friday</li>
<li>Weekends as needed</li>
</ul>
Experience:
<ul>
<li>Sales: 1 year (Preferred)</li>
<li>Call center: 1 year (Preferred)</li>
<li>Customer service: 1 year (Preferred)</li>
</ul>
License/Certification:
<ul>
<li>Driver's License and a clean driving history (Preferred)</li>
</ul>

<h3>Job Description</h3>
Job Description
Position: Call Center Representative
Required Skills: • Strong Effective telephone sales skills
Experience: • 3-5 years of Telephone sales experience • A proven track record in Telephone sales a MUST
Essential Duties &amp; Responsibilities: • Contact homeowners and schedule estimate appointment for Roofing and Home Improvements
Position Offers: • Competitive Compensation • Career Growth • Team Environment
To Apply: All applicants must submit their updated resume along with their contact phone number.
 #hc187851

<h3>Job Description</h3>
Job DescriptionCall Center Representative
Romeo Auto Group is expanding its&nbsp;BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production? This is the position for you!
Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment.
We'll offer you...
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
We are looking for someone who possesses the following characteristics and traits:
<ul>
<li>Eager to learn</li>
<li>Self-driven</li>
<li>On time</li>
<li>Good people skills</li>
<li>Looking for a career, not just a job</li>
<li>Opportunity for advancement</li>
<li>Chatty and good with people!</li>
<li>Professional phone and writing/email/text skills</li>
<li>Competent computer skills that will be evaluated during the pre-screen process</li>
</ul>
You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed!
Pay: $34,840.00 - $60,000.00 per year
Schedule:
<ul>
<li>Monday to Friday</li>
<li>Weekends as needed</li>
</ul>
Experience:
<ul>
<li>Sales: 1 year (Preferred)</li>
<li>Call center: 1 year (Preferred)</li>
<li>Customer service: 1 year (Preferred)</li>
</ul>
License/Certification:
<ul>
<li>Driver's License and a clean driving history (Preferred)</li>
</ul>

<h3>Job Description</h3>
Job DescriptionJoin our dynamic team at R&amp;R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success. Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements. Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099. Duties include but are not limited to: - Conduct market research to identify potential clients and industries for automotive sales - Develop and implement strategic plans to target new clientele - Build and maintain relationships with clients via phone calls, text messages, and emails - Collaborate with the sales team to develop effective sales strategies - Provide loan applications to customers and collect necessary documentation for approvals - Track and report on self-performance, pipeline, and results using CRM software - Stay up-to-date with industry trends, market conditions, and competitor activities At R&amp;R Car Company, located in Mt Clemens &amp; Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele. View our website here to see more about us: <a href="https://www.rrcarcompany.com" target="_blank">https://www.rrcarcompany.com</a> &amp; Our FaceBook page: <a href="https://www.facebook.com/RRCarCompany" target="_blank">https://www.facebook.com/RRCarCompany</a>

<h3>Job Description</h3>
Job Description
About Us:
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. Other duties and responsibilities are embodied in our Company’s core values as follows:
Accountability
<ul>
<li>Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.</li>
<li>Keep accurate records of customer interactions and follow-up actions.</li>
<li>Adhere to call center policies, procedures, and quality standards.</li>
<li>Participate in ongoing training and development programs to improve skills and knowledge.</li>
</ul>
Family
<ul>
<li>Promote teamwork, cooperation, and mutual respect among call center staff.</li>
<li>Collaborate with team members and supervisors to share insights, best practices, and customer feedback.</li>
<li>Work together to achieve team and individual performance targets.</li>
<li>Celebrate achievements and milestones together as a team.</li>
</ul>
Exceptional Ace Service
<ul>
<li>Strive to deliver exceptional service experiences to customers on every call.</li>
<li>Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.</li>
<li>Maintain a high level of parking knowledge to effectively assist customers.</li>
<li>Understand and address customer needs and concerns with empathy and professionalism.</li>
<li>Continuously seek ways to improve service quality and exceed customer expectations.</li>
</ul>
Communication
<ul>
<li>Communicate with customers in a clear, empathetic, and professional manner.</li>
<li>Collaborate with colleagues and supervisors to share insights and best practices.</li>
<li>Escalate complex issues to appropriate departments when necessary and follow up on resolutions.</li>
<li>Provide feedback on customer trends and issues to improve service.</li>
</ul>
Profitability
<ul>
<li>Record and maintain detailed and accurate customer information and interactions in the CRM system.</li>
<li>Identify opportunities to maximize revenue through customer retention.</li>
<li>Contribute to cost-effective operations by optimizing call handling processes.</li>
<li>Utilize resources efficiently to ensure profitability.</li>
</ul>
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
<ul>
<li>High school diploma or equivalent; some college education preferred.</li>
<li>Previous customer service or call center experience is a plus.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities.</li>
<li>Ability to handle high call volumes and stressful situations with patience and professionalism.</li>
<li>Proficiency in using CRM software and call center technology.</li>
</ul>
What We Can Offer You for All Your Hard Work:
<ul>
<li>$13.75-$17.00 per hour</li>
<li>Vacation/Sick for full-time and part-time employees</li>
<li>Holiday for full-time and part-time employees</li>
</ul>
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: <a href="mailto:Memberservices@aceparking.com" target="_blank">Memberservices@aceparking.com</a> describing the accommodation.

CALL CENTER REPRESENTATIVE

<h3>Job Description</h3>
Job Description
Compensation Range: $18.00-$20.00 / Hour
About Us:
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company’s core values as follows:
Accountability
<ul>
<li>Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.</li>
<li>Keep accurate records of customer interactions and follow-up actions.</li>
<li>Adhere to call center policies, procedures, and quality standards.</li>
<li>Participate in ongoing training and development programs to improve skills and knowledge.</li>
</ul>
Family
<ul>
<li>Promote teamwork, cooperation, and mutual respect among call center staff.</li>
<li>Collaborate with team members and supervisors to share insights, best practices, and customer feedback.</li>
<li>Work together to achieve team and individual performance targets.</li>
<li>Celebrate achievements and milestones together as a team.</li>
</ul>
Exceptional Ace Service
<ul>
<li>Strive to deliver exceptional service experiences to customers on every call.</li>
<li>Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.</li>
<li>Maintain a high level of parking knowledge to effectively assist customers.</li>
<li>Understand and address customer needs and concerns with empathy and professionalism.</li>
<li>Continuously seek ways to improve service quality and exceed customer expectations.</li>
</ul>
Communication
<ul>
<li>Communicate with customers in a clear, empathetic, and professional manner.</li>
<li>Collaborate with colleagues and supervisors to share insights and best practices.</li>
<li>Escalate complex issues to appropriate departments when necessary and follow up on resolutions.</li>
<li>Provide feedback on customer trends and issues to improve service.</li>
</ul>
Profitability
<ul>
<li>Record and maintain detailed and accurate customer information and interactions in the CRM system.</li>
<li>Identify opportunities to maximize revenue through customer retention.</li>
<li>Contribute to cost-effective operations by optimizing call handling processes.</li>
<li>Utilize resources efficiently to ensure profitability.</li>
</ul>
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
<ul>
<li>High school diploma or equivalent; some college education preferred.</li>
<li>Previous customer service or call center experience is a plus.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities.</li>
<li>Ability to handle high call volumes and stressful situations with patience and professionalism.</li>
<li>Proficiency in using CRM software and call center technology.</li>
</ul>
What We Can Offer You for All Your Hard Work:
<ul>
<li>Vacation/Sick for full-time and part-time employees</li>
<li>Holiday full-time and part-time employees</li>
<li>Discount programs</li>
</ul>
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: <a href="mailto:Memberservices@aceparking.com" target="_blank">Memberservices@aceparking.com</a> describing the accommodation.

8,345 Call Center Representative Jobs