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<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

PC Field Support Specialist

<h3>Job Description</h3>
Job Description
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Summary:
As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.
Key Responsibilities:
<ul>
<li>Lead and coordinate field technician teams for on-site IT wellness checks.</li>
<li>Train and mentor support staff to ensure consistent service delivery.</li>
<li>Manage scheduling, task assignments, and performance tracking.</li>
<li>Troubleshoot and resolve IT issues related to hardware, software, and networking.</li>
<li>Utilize remote support tools and ticketing systems to manage incidents.</li>
<li>Ensure compliance with USACE IT policies and procedures.</li>
<li>Maintain documentation and reporting for field support activities.</li>
</ul>
Qualifications by Level:Junior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Good technical knowledge of hardware, software, and network troubleshooting.</li>
<li>Experience with IT equipment setup and maintenance.</li>
<li>Familiarity with remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Preferred</li>
</ul>
</li>
</ul>
Journeyman Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 4 years of experience in IT and/or field/user support roles.</li>
<li>Strong technical knowledge and troubleshooting skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Senior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 8 years of experience in IT and/or field/user support roles.</li>
<li>Excellent technical knowledge and leadership skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Salary: Based on level (see below)</li>
<li>Paid Time Off: 15 days PTO annually</li>
<li>Holidays: 11 paid federal holidays</li>
<li>Retirement: 401(k) with company match</li>
<li>Health Coverage: Comprehensive medical, dental, and vision insurance</li>
</ul>
Salary Range:
<ul>
<li>Junior: $50,000 – $55,000 annually</li>
<li>Journeyman: $55,000 – $65,000 annually</li>
<li>Senior: $65,000 – $80,000 annually</li>
</ul>
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are seeking a motivated and persuasive Sales Support Specialist to join our remote team. This is a commission-only opportunity with unlimited earning potential, ideal for individuals who excel at building rapport, communicating solutions, and driving results over the phone. If you thrive in a fast-paced sales environment and want the flexibility to work from anywhere, we’d love to hear from you.
Responsibilities
<ul>
<li>
Conduct outbound and receive inbound calls to engage with potential and existing customers
</li>
<li>
Provide information about products, services, or licensing options tailored to customer needs
</li>
<li>
Follow up with leads and prospects to guide them through the sales process
</li>
<li>
Accurately record customer interactions and updates in the CRM system
</li>
<li>
Collaborate with internal teams to address customer questions and support sales success
</li>
<li>
Consistently deliver a positive, helpful, and professional impression
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in sales, call center, or phone-based support preferred
</li>
<li>
Excellent verbal communication and active listening skills
</li>
<li>
Comfortable using CRM systems and Google Workspace
</li>
<li>
Reliable internet connection and quiet, distraction-free home office
</li>
<li>
Self-motivated, goal-oriented, and customer-focused
</li>
</ul>
Benefits
<ul>
<li>
100% remote — work from anywhere
</li>
<li>
Commission-based compensation with no earning cap
</li>
<li>
Flexible schedule to fit your lifestyle
</li>
<li>
Comprehensive sales training and ongoing support
</li>
</ul>

Sales Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are looking for a friendly, detail-oriented Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.
Responsibilities
<ul>
<li>
Handle client inquiries via phone, email, and chat with professionalism and care
</li>
<li>
Assist clients with service-related questions, forms, and processes
</li>
<li>
Update client records accurately in the CRM system
</li>
<li>
Work with internal teams to resolve complex or escalated issues
</li>
<li>
Ensure timely follow-ups and provide status updates to clients
</li>
<li>
Maintain a courteous and solution-focused approach in every interaction
</li>
</ul>
Qualifications
<ul>
<li>
Prior client support or customer service experience preferred but not required
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Proficient in Google Workspace, CRM systems, and Adobe PDF tools
</li>
<li>
Tech-savvy and quick to learn new systems
</li>
<li>
Detail-oriented, organized, and dependable
</li>
<li>
Reliable internet connection and quiet remote work setup
</li>
</ul>
Top Attributes
<ul>
<li>
Empathetic and customer-focused
</li>
<li>
Strong attention to detail
</li>
<li>
Comfortable with technology and multitasking
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour pay rate
</li>
<li>
Full health insurance for full-time employees
</li>
<li>
Company-provided equipment for remote work
</li>
<li>
Supportive team environment and training provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Client Support Specialist

<h3>Job Description</h3>
Job DescriptionDescriptionWe are currently seeking an IT Support Specialist to join our team.&nbsp; This position will serve the company’s broad range of IT needs, including ticketing system management, new user setup, fielding service desk calls, and other technical responsibilities.&nbsp; An IT Support Specialist’s primary duty is to assist internal TT employees. The IT Support Specialist will track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be in person, over the phone, or on video chat applications. Good customer service skills are essential for IT Support staff. What Will You Be Involved With?
<ul>
<li>Provide technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed</li>
<li>End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices</li>
<li>New user setup of hardware, software, operating systems, account management and setting up corporate and test environments</li>
<li>End-user hardware/software support including troubleshooting and configuration of mobile devices</li>
<li>Active Directory and Google Workspace (aka GSuite) administration</li>
<li>Virtualization (VMWare, Nutanix, Microsoft)</li>
<li>Asset management of inventory and all IT related equipment</li>
<li>Onboarding and offboarding users</li>
<li>Ticketing system management</li>
<li>Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users</li>
<li>Work closely and collaboratively with Global team to facilitate operational coverage</li>
<li>Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality&nbsp;</li>
<li>The ability to lift items up to 30 pounds (Required in the handling of PC and Server hardware)</li>
</ul>
 What Will You Bring to the Table?
<ul>
<li>Must be fluent in English, both spoken and written</li>
<li>Minimum three years experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux and Mobile devices</li>
<li>Experience installing and troubleshooting issues with hardware and software including, Google Workspace, Microsoft (Windows, Office, and Server), Mac OS and Linux.</li>
<li>Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)</li>
<li>Familiar with a scripting language (e.g., Python, Powershell, etc.) both for automation and maintenance preferred</li>
<li>Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration</li>
<li>Fluency with network concepts such as IP addressing and DHCP</li>
<li>Well-spoken and ability to efficiently communicate with employees across all offices and departments</li>
<li>Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response&nbsp;</li>
<li>Ability to work outside of local business hours on an as-needed basis</li>
</ul>
 What We Bring to the Table
<ul>
<li>Competitive benefits, including medical, dental, vision, FSA, HSA, 401(k) and pre-tax transit/parking</li>
<li>Flexible work schedules – with some remote work</li>
<li>22 PTO (paid time off) days per year with the ability to roll over days into the following year, one day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during a milestone year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents), and backup child and pet care as well as tutoring services</li>
<li>The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, office equipment.</li>
<li>Milestone anniversary bonuses</li>
<li>&nbsp;Stipend and subsidy contributions toward personally-owned cell phones and laptops, gym memberships, and health/wellness initiatives (including discounted healthcare premiums and healthy meal delivery programs)&nbsp;</li>
</ul>
 Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company’s award-winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges. The company’s blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem. Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.

IT Support Specialist

<h3>Job Description</h3>
 
CUSTOMER SERVICE TECHNICAL SUPPORT SPECIALIST ROLE 
 
Welcome to AGILOX North America Inc, a hub for technology lovers and creative minds! Our commitment to innovation is in every facet of our company. We proudly combine our globally patented software, the groundbreaking "X-SWARM Technology," with the advanced mechanical systems of our Autonomous Mobile Robots (AMRs). 
Currently, we are looking for a Customer Service Technical Support Specialist—an exciting role for anyone passionate about cutting-edge technology in AMRs. If this piques your interest, we invite you to join our AMAZING TEAM and help shape the future of robotics!
 
ROLE TITLE: Customer Service Technical Support Specialist
 
ABOUT THIS ROLE:
The Customer Service Technical Support Specialist plays a crucial role in helping customers resolve technical issues, offering product advice, and maintaining high levels of customer satisfaction. This position demands strong communication abilities, a solid understanding of technical concepts, and the capacity to address problems effectively.
 
REPORTS TO: Customer Service Manager
 Candidates must reside in Metro Atlanta area to be considered
 
KEY RESPONSABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer inquiries through phone, email, chat, or ticketing platforms.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve hardware, software, or product-related issues.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide clear, step-by-step guidance to users in a non-technical way.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Refer complex issues to advanced technical support or engineering teams as needed.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record all interactions and solutions in the CRM or ticketing system.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Technician Specialist also provide assistance and training for end-user support questions specific to AGILOX Applications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Share insights with product or engineering teams regarding frequent customer concerns.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform customers about product features, updates, and best practices.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Uphold professionalism and empathy in all customer interactions.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups to confirm customer satisfaction with issue resolution.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers to ensure issues are resolved to their satisfaction.
 
EDUCATION &amp; EXPERIENCE: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of experience in Customer Service Technical role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Preferred) Associate’s or bachelor’s degree in IT, Computer Science, or related field. 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic to advanced understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with hardware (printers, routers, desktops, laptops, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in troubleshooting software and network issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with help desk software (e.g., Zendesk, Freshdesk, ServiceNow)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of remote access tools (e.g., TeamViewer, Any Desk)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of networking (IP, DNS, VPN, firewalls)
 
CERTIFICATIONS:(Optional)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HDI Customer Service Representative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL Foundation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Certified: Modern Desktop Administrator Associate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cisco Certified Support Technician (CCST)
 
PROFESSIONAL QUALITIES
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time management and multitasking ability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player with a positive attitude
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and able to work independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn and adapt to new technologies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to stay calm under pressure
 
BENEFITS:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Opportunity for growth and career advancement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and supportive team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to a wide range of sales and marketing activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health Bonus: Choice between HSA contribution total of 3k annually, or
· 3k Health bonus paid semi-annually, as accrued (January/July).
·&nbsp;Dental-No waiting period
·&nbsp;Vision-No waiting period
· SIMPLE IRA plan (AGILOX North America matches up to 3%).
· Life insurance 
· Long- and short-term disability
· 16 days of PTO 
· 7 paid Holidays

Customer Service Technical Support

<h3>Job Description</h3>
Job Description
Job Title: Remote User Support Specialist
Hourly Pay: $21 - $26/hour
Summary:
We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.
Job Responsibilities:
 
<ul>
<li>Respond to user questions through chat, email, and ticketing systems in a timely, professional manner</li>
<li>Assist with basic technical issues like password resets, login problems, or feature walkthroughs</li>
<li>Update support logs and document frequently asked questions for reference</li>
<li>Help maintain and improve user-facing help content, including FAQs and tutorials</li>
<li>Share insights and recurring issues with product or engineering teams to improve services</li>
<li>Follow up with users to ensure their issues are fully resolved and they’re satisfied</li>
</ul>
Qualifications:
 
<ul>
<li>
Excellent written communication and interpersonal skills
</li>
<li>
Comfortable using basic digital tools and web-based software
</li>
<li>
Patient, detail-oriented, and able to explain technical steps clearly
</li>
<li>
Organized, dependable, and good at multitasking
</li>
<li>Experience in support, administration, or customer-facing roles is preferred but not required</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
Pay: $21 - $26 per hour
</li>
<li>
Fully remote with flexible scheduling
</li>
<li>
Paid onboarding and training
</li>
<li>
Friendly, helpful support team
</li>
<li>
Clear career growth into senior roles or specialized support functions
</li>
</ul>

User Support Specialist

<h3>Job Description</h3>
Job DescriptionUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Job Type: Full-Time (32-40 hours per week), On-site with occasional remote work
Job Description:
We are seeking an IT Support Specialist to join our team, providing essential technical support and customer service to state employees and internal/external customers. This role will be based in the State Accounting Office (SAO) and will focus on troubleshooting, supporting, and maintaining hardware and software systems to ensure end users have the tools they need to perform their duties effectively.
The IT Support Specialist will work closely with internal teams, external service providers, and the agency’s security office to manage end-user devices, provide IT assistance, and ensure a secure computing environment. This is an in-office position with occasional remote work, and the specialist will work regular business hours, Monday through Thursday, with some flexibility for occasional Fridays.
Primary Duties &amp; Responsibilities:
<ul>
<li>End-User Support: Provide phone and remote technical support for issues such as new equipment setup, hardware/software problems, SSL VPN issues, suspicious emails, network drive access, and network outages not covered by service providers.</li>
<li>Equipment &amp; Service Coordination: Work with management and departments to discuss equipment performance and collaborate with service providers to resolve ongoing issues promptly.</li>
<li>Software and System Maintenance: Coordinate installations, upgrades, and patches for software on PCs and VDIs, ensuring that systems remain up-to-date and secure.</li>
<li>New Service Rollouts: Support new service or service modifications as required by the Georgia Technology Authority (GTA).</li>
<li>Vendor Coordination: Participate in regular conference calls with vendors and agency CSM to ensure consistent service delivery.</li>
<li>Service Requests: Submit ServiceNow requests for onboarding, offboarding, hardware installations, and other IT-related needs.</li>
<li>System Maintenance &amp; Troubleshooting: Work with service providers to maintain and troubleshoot application issues, particularly for AWS VDI Workspaces.</li>
<li>Vulnerability Management: Coordinate the identification and remediation of vulnerabilities on VDIs and end-user devices.</li>
<li>Mobile Device Management: Perform monthly reviews and updates for mobile device management.</li>
<li>Account Management: Manage network accounts using Active Directory and service providers, including weekly and quarterly reviews of end-user access.</li>
<li>Ticket Management: Effectively manage and escalate CRM tickets to the appropriate service provider when needed.</li>
<li>Audio/Visual Equipment Management: Oversee and manage the AV equipment in all conference rooms within the SAO.</li>
<li>Wi-Fi Management: Manage internal and guest Wi-Fi access points through AT&amp;T to ensure secure network access.</li>
<li>Training Development: Develop materials and methods to train others on hardware and software applications.</li>
<li>Customer Service: Deliver outstanding customer service in person, via phone, and email.</li>
<li>Physical Tasks: Perform lifting and bending as needed to move monitors, laptops, and other IT equipment.</li>
<li>Other Duties: Perform additional duties as assigned to meet department needs.</li>
</ul>
Skills and Competencies:
<ul>
<li>Strong critical thinking, problem-solving, and analytical skills.</li>
<li>Attention to detail, self-motivated, and capable of managing multiple tasks simultaneously.</li>
<li>Ability to go above and beyond in meeting customer needs and expectations.</li>
<li>High level of integrity, accountability, and reliability.</li>
<li>Excellent interpersonal, written, and verbal communication skills.</li>
<li>Ability to multi-task effectively in a fast-paced environment.</li>
<li>Proficiency with MS Office 365 Suite.</li>
<li>Experience with ConnectWise Connect and Microsoft Teams for remote technical assistance.</li>
</ul>
Entry Qualifications:
<ul>
<li>Education: High School diploma/GED required.</li>
<li>Experience: Six (6) months of education or experience in information security, privacy, system/network administration, application development, or IT support.</li>
<li>Must have the ability to independently provide technical support in an assigned area.</li>
</ul>
Preferred Qualifications:
Preference may be given to applicants who meet the minimum qualifications and possess:
<ul>
<li>Vocational/Technical degree in computer technology or networking from an accredited institution, or one year of experience in the installation and repair of computers and technical equipment.</li>
<li>CompTIA A+ Certification.</li>
<li>Ability to analyze and assess customer requests or complaints, evaluate technical issues, and determine the best course of action.</li>
<li>Ability to communicate effectively, including active listening and maintaining a courteous and professional demeanor.</li>
</ul>
Work Schedule:
<ul>
<li>Work Hours: Monday through Thursday, occasional Friday.</li>
<li>Schedule: 32-40 hours per week, mainly in-office with occasional remote work.</li>
</ul>

3,194 Remote Customer Support Specialist Jobs