<h3>Job Description</h3>
Job Description
Overview
Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
 
Responsibilities
Responsibilities include, but are not limited to the following:
<ul>
<li>Performs functions of a Pit Manager on an assigned shift.</li>
<li>Responsible for the overall management and smooth operation of up to 32 table games separated into a maximum of three casino pits.</li>
<li>Ensures compliance with Seminole Gaming's Compliance and Regulations.</li>
<li>Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees.</li>
<li>Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.</li>
<li>Offers the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.</li>
<li>Attains maximum product revenue by means of communicating to Shift Manager in reference to proper product mixture, positioning, pricing, as well as the evaluation of new product.</li>
<li>Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.</li>
<li>Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely and professional manner.</li>
<li>Responsible for visually inspecting all casino equipment.</li>
<li>Ensures the protection of customer's rewards and credit lines.</li>
<li>Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.</li>
<li>Complies with all regulatory requirements.</li>
<li>Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.</li>
</ul>
 
Qualifications
<ul>
<li>Seven (7) years table games experience with a minimum of five (5) years at floor supervisor level or above required. </li>
<li>Must be knowledgeable of all casino games and rules. </li>
<li>Required exposure to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment. </li>
<li>Must b able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. </li>
<li>Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete stand rd Seminole Tribe of Florida forms and reports are required. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Work Environment:
<ul>
<li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
</ul>

PIT MANAGER - TABLE GAMES - FT

<h3>Job Description</h3>
Job Purpose or Objective(s): The Food &amp; Beverage Manager has complete responsibility of all front and back of house operation to ensure compliance to Public Health Standards, and customer satisfaction. You will report to the F&amp;B General Manager/Director of Restaurants. 
Primary Tasks:
1. You will manage front and back of house franchise operations, including hiring, training, scheduling, coaching and counseling, auditing/inspecting work to ensure standards are met, promoting teamwork and inclusiveness, scheduling, conducting performance management with staff.
2. Monitor associates for adherence to company and franchise standards and procedures.
3. Ensure guests have a favorable experience when visiting our outlets or on the casino floor.
4. Oversee programs to identify efficiencies and to reduce costs in all responsibilities.
5. You will monitor and enforce compliance of the alcoholic beverage commission regulations.
6. Maintain positive guest relations; respond to guest requests and on guest complaints.
7. Contribute information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; determine system improvements and implement change to achieve restaurant operational goals.
8. Develop budget and monitor profitability of franchise venues following guidelines; recommend and establish pricing and services within approved profit and plan guidelines. Manage operating expenses and labor costs. 
9. You will apply government/tribal health regulations and assure those standards are met.
10. Perform other tasks as may be assigned.
Requirements:
· Associate degree in hospitality or related field, or 2 years directly related experience.
· Must be 21 years of age or older
· ServSafe Certification
· Ability to become certified as a manager in franchise outlets
· Organized and adapt to changing priorities
· Microsoft Office (Word, Excel (can maintain complex spreadsheets) and Outlook) and Windows XP, including computer-based cash handling experience
· POS operational experience.
· Knowledge of government health, hotel, or food service regulations
· Knowledge of operational financial management accountability and budgeting experience
· Three (3) progressive management experience in front and back of house multi-unit food and beverage operations

Grand Cafe Venue Manager

<h3>Job Description</h3>
Job Description
Reports to: 
Director of Human Resources
Job Summary: 
The Training&amp; Development Manager is responsible for continuously improving the knowledge, skills and abilities of Kickapoo Lucky Eagle Casino Hotel (KLECH) Team Members. This position proactively assesses the training and development needs of the entire KLECH population on an ongoing basis, and initiates programs to address the identified needs.
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Conduct annual training and development needs assessments at all levels of the organization, including evaluation of leadership and culture trainings for executives.</li>
<li>Build and update training and development programs and resources by securing existing training programs, as well as creatively designing new programs and supporting materials.</li>
<li>Propose training and development programs and objectives that exemplify the desired culture and philosophies of the organization, as well as those that meet regulatory compliance requirements.</li>
<li>Modify training programs and/or objectives based on business needs, industry trends, etc. as needed.</li>
<li>Develop training budget as part of the overall Human Resource departmental budget and monitor spending against budget.</li>
<li>Obtain and/or develop effective training materials utilizing a variety of media and delivery methods in consideration of different learning styles and multi-language challenges.</li>
<li>Supervise training staff: assign work, manage performance, provide support and ensure ongoing training and development of the training staff.</li>
<li>Maintain current knowledge about training and development's best practices for self and the training and development staff.</li>
<li>Train and coach managers, supervisors and others involved in Team Member development efforts, including implementation of train-the-trainer methods as appropriate.</li>
<li>Maintain training and development records for all Team Members, and ensure they are placed in the appropriate Team Member files. Design and conduct appropriate follow-up studies for all completed training and development activity.</li>
<li>Design measures for indicating the effectiveness of training and development programs. Quantify the return on investment.</li>
<li>Design and implement recognition programs for Team Members who successfully complete training and development programs.</li>
<li>Work collaboratively as a Team Member with other members of management and the HR staff in designing and delivering training and development programs.</li>
<li>Evaluate and understand organizational strengths and weaknesses from a Guest Service perspective, and utilize that information to develop and improve Guest Service trainings for all levels of the organization.</li>
<li>Oversee the entire Team Member Experience, from start to finish. This includes hiring, orientation and onboarding, Team Member events and activities, Team Member recognition, organizational culture and philosophy, and anything relating to creating an environment in which Team Members will function at their best.</li>
<li>Assist in evaluation and execution of Succession Planning at all levels and in all departments.</li>
<li>Perform all functions (essential and other) in accordance with applicable Tribal, Federal and other laws; gaming regulations; Kickapoo Lucky Eagle policies and procedures and professional best practices.</li>
<li>Develop and maintain Team Member communication such as bulletin boards and newsletters to ensure team members have knowledge of training and development events and resources.</li>
<li>Plan, organize, facilitate and order supplies for Team Member development and training events.</li>
<li>Promote, develop, and maintain effective communication, interaction, and excellent relationships with all department leaders, which includes ensuring that the needs of outside departments and department leadership are identified and met efficiently and consistently.</li>
<li>Observe and follow all safety procedures.</li>
<li>Demonstrate and promote KLECH core values and MAD skills</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Requirements to Qualifications: 
<ul>
<li>Bachelor's degree in Business Administration or a related field.</li>
<li>At least two (2) year's management experience in Human Resources or Training &amp; Development required.</li>
<li>In lieu of a Bachelor's degree, a combination of at least eight (8) years of education, Management experience, Human Resources experience or Training and Development experience required.</li>
<li>Experience in a Tribal Gaming environment preferred.</li>
</ul>
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 
<ul>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Strong analytical abilities and problem-solving skills</li>
<li>Demonstrated ability to anticipate issues, present solutions, and maintain strict confidentiality of data.</li>
<li>Ability to prioritize and monitor multiple tasks, and delegate assignments and responsibilities.</li>
<li>Knowledge and proven track record of successful leadership and management techniques.</li>
<li>Excellent communication skills, including written documents, and public speaking presentations.</li>
<li>Must be technology and process-efficiency driven.</li>
<li>Ability to work as part of a team, or as an individual contributor, and complete work within the designated timeframes in order to meet all deadlines.</li>
<li>Excellent knowledge of Microsoft Office Suite, including the ability to create advanced PowerPoint training and informational presentations.</li>
<li>Exceptional Guest Service skills.</li>
<li>Excellent interpersonal skills with demonstrated patience and tact.</li>
<li>Ability to maintain professional appearance and demeanor.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The Team Member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The Team Member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The Team Member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 30 lbs.</li>
</ul>
Work Environment: 
<ul>
<li>Normal office setting and casino floor.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
<li>Must participate in tip reporting program. [For tipped positions only.]</li>
</ul>

Human Resources Training & Development Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Encore Boston Harbor&nbsp;&nbsp;
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description 
The Encore Boston Harbor Red Card Manager will manage the daily operations of the Red Card Department, including management of Red Card representative team members, guest Red Card sign up operations, and marketing to new prospective Red Card members.&nbsp; Responsibilities include but are not limited to: the management of the Red Card strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and employee satisfaction for the Red Card department.&nbsp;
JOB RESPONSIBILITIES:&nbsp;&nbsp; 
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.&nbsp;
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.&nbsp; Identifies key drivers of success.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages the performance of team members under his/her area of responsibility.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.&nbsp;
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.&nbsp;
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for hiring, performance management, and employee engagement within the department.&nbsp; Provides training opportunities, constructive and positive feedback at all levels.&nbsp; Creates a motivating environment.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.&nbsp;
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages the Red Card marketing team and assists the team with daily operations as needed.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accountable for Red Card program enrollments.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists the slot marketing representatives and marketing hosts as needed.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Actively manages and reviews Red Card programs and marketing communications with guests.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keeps all casino and property-wide team members informed of Red Card program standards, sign up procedures, and player benefits.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works with safety as a priority and follows department and company safety standards.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintains relevant knowledge of industry through continuing education and training.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performs any other job-related duties as assigned.
Qualifications 
JOB REQUIREMENTS:&nbsp;
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:&nbsp;
High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience required.
Minimum 5 years of Hospitality, Casino or Loyalty Program experience required, 3 years in a leadership role preferred.
Requires strong computer skills and proficiency in Microsoft Office.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.&nbsp; Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.&nbsp; Ability to write detailed instructions and correspondence.&nbsp; Ability to effectively present information in one-on-one and group situations.
Mathematical Skills &amp; Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp; Ability to decipher various reports and create and maintain reports upon request.&nbsp;
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.&nbsp;
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The noise level in the work environment is typically moderate.&nbsp; When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reliable, consistent, and punctual attendance is required
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

Shift Manager - Wynn Rewards

<h3>Job Description</h3>
Job Description
JOB DESCRIPTION

Position Title: Safety Manager
Department: Risk Management
Employment Classification: Exempt
 Position Summary/General Description:

The incumbent establishes, maintains and promotes occupational health and safety programs and training programs within the Laguna Development Corporation (LDC) in order to provide a safe work environment while reducing liability and minimizing employee work-related injuries. Additionally, the incumbent promotes and carries out activities related to proper environmental management and stewardship across all LDC properties.

Expectations:
<ul>
<li>Adhere to LDC Core Values, Policies &amp; Procedures.</li>
<li>Act as a role model within and outside all of LDC operations.</li>
<li>Maintain a professional behavior and attitude towards external agencies/entities and outside consultants during the course of work.</li>
<li>Maintain a positive and respectful attitude toward customers and co-workers.</li>
<li>Consistently report to work on time prepared to perform duties of position.</li>
</ul>
Essential Duties &amp; Responsibilities: 
<ol>
<li>Training – Create, conduct, coordinate and maintain accurate records for required/conducted/necessary training including, but not limited to: safety, accident prevention, CPR.</li>
</ol>
<ul>
<li>Conduct In-House accident prevention training and health and safety training including but not limited to: proper lifting, general housekeeping, proper hand hygiene, proper handling of Blood borne pathogens, food safety handling/temperature controls.</li>
<li>Coordinate external/outsourced training providers including but not limited to: Lift equipment training, fire extinguisher training, and CPR/AED training.</li>
<li>Keep track of employees’ safety training records and issue certifications as needed.</li>
<li>Develop and conduct training to address environmental management and compliance including but not limited to: hazard communication, environmental awareness, and emergency response.</li>
</ul>
2. Quality Assurance – Develop QA standards according to regulatory agencies and ensure compliance to such standards through continuous audit, inspections and reporting while making recommendations to improve, meet and/or exceed standards.
<ul>
<li>Develop and execute health and safety plans in the workplace in accordance with</li>
</ul>
 Tribal Gaming Regulatory Authority (TGRA), and LDC safety guidelines.
<ul>
<li>Research compliance standards, devise quality assurance policies and/or standard operating procedures, devise inspection reports, conduct inspections and provide reports on findings as requested by management on matters including but not limited to LDC Workplace Safety Program and ServSafe (food safety handling).</li>
<li>Carry out environmental management projects and activities to include remediation actions, environmental cleanups, and internal environmental audit corrective actions.</li>
<li>Develop environmental audit plan and carry out internal inspections/audits on a periodic basis to include periodic internal audits, and federal/Pueblo of Laguna environmental inspections and evaluations.</li>
<li>Develop basic management practices to address fuel operations, chemical storage, and environmental stewardship practices across LDC properties. </li>
</ul>
3. Administrative Duties – Mitigate risk by maintaining knowledge and adhering to LDC policies and procedures, Pueblo of Laguna laws, Gaming Regulatory Authority regulations, federal regulations, state regulations by monitoring and enforcing applicable laws and regulations when conducting audits or investigations related to risk and safety programs and initiatives. 
<ul>
<li>Maintain and keep up to date knowledge of basic safety guidelines, procedures, and practices.</li>
<li>Maintain and keep up to date knowledge on environmental regulation and compliance measures.</li>
<li>Recommend course of action and solutions on environmental matters to include fuel dispensing operations, remediation projects and general company operations.</li>
<li>Observe and report violations of company policies and procedures.</li>
<li>Research technical information and prepare special use reports.</li>
<li>Investigate accidents and incidents to find cause and take prevention measures to mitigate for further incidents.</li>
<li>Prepare detailed activity reports as they relate to safety, environmental, and/or risk related matters.</li>
<li>Recommend solutions, improvements and prevention steps for safety and environmental issues.</li>
<li>Actively participate in Supervisor Development Leadership Series (SDLS) yearly.</li>
<li>Actively participate in LDC’s Management Capacity Program (MCP).</li>
</ul>
<ol>
<li>Fiscal responsibilities - Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and recommending corrective actions. </li>
</ol>
<ol>
<li>Other duties and responsibilities
<ul>
<li>Maintain professional relationships with Laguna Pueblo leadership/programs and federal officials related to on-going remediation projects and environmental regulatory and compliance measures.</li>
<li>Coordinate and collaborate with outside consultants and agencies on on-going Risk Management project activities. </li>
<li>Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).</li>
<li>Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).</li>
<li>Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. </li>
<li>At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).</li>
<li>Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.</li>
<li>In the case of emergencies be able to respond during non-business hours and weekends. </li>
<li>At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., clients and vendors).</li>
<li>Maintain excellent verbal and written communication skills.</li>
<li>Performs additional duties and responsibilities as necessary or assigned.</li>
</ul>
</li>
</ol>
Education &amp; Experience:
<ul>
<li>High School Diploma or GED Certificate required.</li>
<li>Bachelor’s Degree required preferably in Occupational Safety &amp; Health, Business Management, Environmental Management, or related field and professional designation is strongly preferred. Any combination of education, professional certification or previous work experience of not less than eight (8) years that demonstrates the ability to perform the essential duties of the position will be considered.</li>
<li>OSHA certification required. </li>
<li>Five (5) years relevant work experience in similar role.</li>
<li>Three (3) years formal training or experience in emergency management, environmental management, health &amp; safety and/or any safety related capacity.</li>
<li>Prior supervisory experience preferred.</li>
</ul>
 
Computer Equipment, Software, Machinery:
<ul>
<li>Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).</li>
</ul>
 Essential Physical Requirements: 
<ul>
<li>The job requires sitting, standing, talking, walking, hearing, repetitive use of hands and driving 51-100% of the time. </li>
<li>The job requires standing 25-50% of the time.</li>
<li>The job requires outdoor and field work 25% of the time </li>
<li>The job requires pushing and pulling, carrying, and lifting 25% of the time. </li>
</ul>

Essential Mental Demands:
<ul>
<li>The job requires problem solving, organizing, decision making, planning, interpreting data, reading and writing 90-100% of the time.</li>
</ul>
 
Supervisory Responsibilities:
<ul>
<li>None.</li>
</ul>
Work Environment (inside/outside):
<ul>
<li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</li>
<li>Duties are performed in both indoors in an office and casino environments and outdoors carrying out field inspections and projects. The duties occasionally require exposure to cold and hot ambient temperatures. </li>
</ul>

Other Requirements:
<ul>
<li>Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.</li>
<li>Must pass a pre-employment alcohol/drug screening. </li>
</ul>

Safety Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
As a Data Strategies Manager, you will manage projects that look at historical, current, and predictive views of the business to support key partners in decision making. Work closely with marketing, operations, and other departments to perform statistical analyses addressing business challenges. You will supervise, mentor, and train one or more direct reports. You will assign projects to your team and monitor progress. Success will be measured by your ability to provide in-depth insights and recommendations that solve business challenges as well as your ability to provide highly consumable data to the organization.
<ul>
<li>
<ul>
<li>Partner with corporate and property leadership in marketing, operations, and other departments to understand business challenges and offer data-based solutions.</li>
<li>Develop and present comprehensive analyses, including insights and recommendations, to various levels of the organization, including senior leadership and marketing leadership.</li>
<li>Lead test and learn experimentation efforts including experiment prioritization, test design, and providing key learnings with recommendations.</li>
<li>Support direct marketing, special events, and promotional activities through robust customer segmentation, performance analysis, test design and analysis, and predictive modeling.</li>
<li>Analyze large data sources to understand key drivers of the business.</li>
<li>Manage assigned projects from inception to completion. This includes meeting with business partners, clearly defining the problem or question, formulating an approach, executing the analysis, creating conclusions and recommendations, and presenting findings to the business.</li>
<li>Write SQL to extract, manipulate, and move data within the Boyd Gaming technology stack.</li>
<li>Provide clear, insightful, and meaningful analysis that supports decision making.</li>
<li>Create and maintain documentation of processes.</li>
<li>Hire, train, coach, and develop other members of the Data Strategies team.</li>
<li>Prioritize and manage the workload of your direct report(s).</li>
<li>Drive efficiency in the department through automation.</li>
<li>Develop and maintain a positive working relationship with outside vendors, the properties, and other corporate departments.</li>
<li>Take initiative and solve problems.</li>
<li>Make good decisions in a timely manner.</li>
<li>Other duties as assigned.</li>
</ul>
</li>
</ul>
Qualifications 
<ul>
<li>
<ul>
<li>Bachelor’s degree in a quantitative field such as business analytics, statistics, mathematics, economics, computer science, or closely related field required. Master’s degree preferred.</li>
<li>Minimum 5 years of relevant analytics experience required.</li>
<li>Expertise with tools such as SQL required.</li>
<li>Knowledge of BI tools such as MicroStrategy, Tableau, or Power BI required.</li>
<li>Highly proficient with Microsoft Office.</li>
<li>Inquisitive analytic thinking with a keen ability to solve problems.</li>
<li>Demonstrated professionalism and leadership skills.</li>
<li>Organized and detail oriented with strong attention to accuracy.</li>
<li>Ability to communicate complex analyses to a variety of audiences.</li>
<li>Ability to obtain/maintain any necessary licenses and/or certifications.</li>
</ul>
</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Data Strategies Analysis Manager

<h3>Job Description</h3>
Job Description
Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. 
Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.
The following and other duties may be assigned as necessary:
<ul>
<li>The Promotions &amp; Entertainment Manager is responsible for enhancing casino revenue by strategically planning promotions, events, kiosk games, drawings, special events, and activities that draw participation and attendance. This includes all planning, coordination, and execution of these activities. </li>
<li>Encourage guests’ participation by bringing a sense of excitement, celebration, and atmosphere of “winning” to all activities.</li>
<li>Work with relevant departments to plan, organize, staff, and promote all on-property promotions, events, and entertainment.</li>
<li>Will be responsible for creating and executing promotions through Marketing Kiosks and be able to navigate both Trilogy and PKMS. </li>
<li>Per direction of the Director of Marketing / VP of Marketing, develops theme, format, payout, and budget specifications for promotions, events, and entertainment.</li>
<li>Provide friendly, fast, and helpful customer service to all guests and team members.</li>
<li>Books entertainment and oversees all aspects of entertainment at the casino including but not limited to the lounge, the Starlite Pool, events and outdoor concerts.</li>
<li>Assists analyst in preparing proforma, after and after each event to track profitability.</li>
<li>Keep abreast of competitor’s events/promotions/entertainment and their effectiveness while keeping abreast of any unique new and innovative trends in the casino and hospitality industry.</li>
<li>Makes recommendations for the feasibility of repeating or modifying events and promotions.</li>
<li>Ensure promotions, and event/entertainment records are kept current, and all documents are saved accordingly.</li>
<li>Coordinates all décor requirements for promotions.</li>
<li>Works with the advertising and direct mail team(s) to ensure awareness of promotions and events.</li>
<li>Ensure all administrative functions within the department are managed efficiently, effectively, and smoothly.</li>
<li>Develop and implement department policies and procedures.</li>
<li>Ensure all administrative functions within the department are managed efficiently, effectively, and smoothly.</li>
<li>Works with supervisors to refine, improve events/entertainment and reduce department operating costs.</li>
<li>Manage guest complaints and concerns in a prompt and professional manner.</li>
<li>Use sound, mature judgment in the execution of all responsibilities to maximize productivity and reduce liability.</li>
<li>Provide excellent communications to all Team Members.</li>
<li>Maintain highest degree of organizational skills with ability to prioritize to meet deadlines.</li>
<li>Communicate deadlines to staff involved in the event, while utilizing the utmost tact and diplomacy.</li>
<li>Manages Promotion Representatives as well as any promotional or special event support staff. This could include IT, Security, F&amp;B, Transportation &amp; Temporary Staff.</li>
<li>All other duties as assigned by Executive Leadership.</li>
</ul>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
<ul>
<li>Bachelor’s degree (B.A. /B.S.) from an accredited four-year college or university or equivalent. Management may waive this requirement based on candidates’ experience.</li>
<li>Three years progressively more challenging role in marketing or operations.</li>
<li>Supervisory experience required.</li>
<li>Must be proficient in Microsoft applications (Excel and Word).</li>
<li>Must be proficient in Everi Trilogy and PKMS software.</li>
<li>Ability to prepare, understand and analyze department budgets, capital expenditures and P&amp;L statements.</li>
<li>Proven managerial and critical thinking skills required.</li>
<li>Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.</li>
<li>Must possess excellent interpersonal and employee relations skills.</li>
<li>Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations.</li>
<li>Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.</li>
<li>Must have exceptional communication, analytical, customer service, interpersonal and organizational skills.</li>
</ul>

Promotions and Events Manager

<h3>Job Description</h3>
Job Description
SUMMARY:
This position is responsible for managing the activities of the Surveillance Department during their shift, including scheduling and training and ensuring the effective protection of assets and compliance with gaming regulations. Will also perform surveillance duties to ensure State and Federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and the soft count room.
Employees are required, on a continual basis to…
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Assist in hiring and training. Motivates, evaluates and supervises Employees to ensure adequate staffing levels and that employees receive adequate guidance and resources to accomplish established objectives.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Review and maintain daily log and reports to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Report all observed violations of gaming regulations to the Surveillance Director in order to adhere to company reporting requirements.
• Perform Player evaluations while furthering knowledge of surveillance operations.
• Will attend all training classes and seminars as directed.
• Must pass all tests and assessments.
• Ensure digital recordings are active and stored properly.
• Ensure at all times that “Confidentiality Rules” are observed and enforced.
• Ensure any system abnormalities or malfunctions are documented in the Tech Log and that a technician is informed when necessary.
• Other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Surveillance Operators, Investigators and Shift Supervisors.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining Employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above
Gaming property – Must be able to obtain and maintain a gaming license issued by the State of Arkansas.
EDUCATION and/or EXPERIENCE:
High School Graduate or equivalent. Previous gaming surveillance experience required. Superior knowledge of table games, methods of cheating and advantage play. Must possess a knowledge of all Arkansas gaming regulations and statutes. Must have knowledge of basic computer operations. Previous management/supervisory experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
MATHEMATICAL SKILLS:
Ability to work with and apply mathematical concepts such as probability, fractions and percentages preferred.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job.
While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have 20/20 corrected vision. Essential responsibilities include moderate physical ability such as to lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking during the shift.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by Employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas the Employee may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Employees must be able to work varying-schedules to reflect the business needs of the property.
This position requires some anonymity from the general Employee population and limited to no participation in company Employee events.
Saracen Casino Resort is an equal opportunity employer.

Surveillance Shift Manager

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits!

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