<h3>Job Description</h3>
Job DescriptionDescription:
Summary
The F&amp;B Shift Manager works to ensure a positive experience for guests by overseeing all aspects of the dining experience. They assist with the execution of daily restaurant operations at the Seven Feathers Restaurant, Ayily Bar and Menyikish Bar &amp; Grill through training, supervision and team building. This position is well-educated on the policies and expectations of the company, exemplifying these standards for the Food &amp; Beverage Team Members and setting them up for success in their positions.
 
Responsibilities
· In conjunction with the F&amp;B Shift Manager team, supports the F&amp;B Manager and Director in the successful implementation and reinforcement of existing and/or new departmental processes and procedures
· Acts at all times with integrity, confidentiality, and honesty, promoting the company culture and values
· Facilitates a positive environment and supports a safe and productive workplace
· Trains new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve guests
· Ensures all Team Members have a firm understanding of company policy, especially regarding standards of appearance, schedule changes, proper call-in procedures, the attendance policy, and standards of conduct
· Completes and issues records or discussion or written corrective action
· Completes payroll responsibilities as needed
· Completes and issues evaluations timely and in accordance with the Handbook
· Monitors and supervises the timely arrival of scheduled Team Members, remains aware of unforeseen challenges like scheduling conflicts and takes any necessary actions to ensure the business is adequately staffed
· Establishes tasks for Team Members to ensure a clean workplace, including stocking supplies and maintaining clean restrooms and public spaces
· Recognizes outstanding Team Members for exemplary work and celebrates those that are professional and go above and beyond
· Addresses guest concerns in reference to food &amp; beverage, their experience, or Team Member interactions
· Actively seeks to resolve any concerns while adhering to the company policy and standards of behavior
 
Skills/Abilities
· Proven leadership and experience managing a diverse team
· Must be able to work effectively independently and as part of a team
· Must be able to properly and accurately assess situations quickly while adhering to company policies
· Must be able to use company systems and software, as well as the ability to troubleshoot common software problems
· Must be effective in prioritizing daily tasks while accounting for unforeseen challenges
· Must be able to fill in when there is a staffing shortage or no one available to break a Team Member
Must have open availability to include weekends, holidays, and all shifts
 
Requirements:
Qualifications/Education/Experience
· Must have a high school diploma or equivalent
· Must have a minimum of 3 years of experience in an F&amp;B management role
· Casino experience is preferred
· Must have and maintain a valid Food Handlers Certification and Responsible Beverage Server Certification
· Must be able and willing to obtain a ServSafe Manager Certification within 30 days of employment
 
Physical Demands/Work Environment
· Ability to work in the standing position for hours at a time
· Ability to complete sedentary work as needed
· Light work exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently
· Occasional bending, crouching, squatting, balancing, reaching above head, reaching above shoulder, and twisting at waist
· Manages stress appropriately
· Makes decisions under pressure
· Manages anger/fear/hostility/violence of others appropriately
· Regular multi-tasking
 
Note
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.
 
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
 
Key Employee
This position requires a background, finance, and drug screening. You will be required to provide two years' worth of tax returns, 12 months of bank statements, and have no felony or theft in your criminal history. If any of the gaming requirements are not met, it will result in the applicant being denied a gaming license.
 
Indian Preference Policy
Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.
 
Equal Opportunity Employer
Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

F&B Shift Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Manage, direct, evaluate, and monitor the Table Games department operations to ensure adherence to gaming regulations and company policies and procedures, maximize guest satisfaction and returns, and ensure the protection of company assets. Monitor and approve personnel-related decisions such as hiring, discharging, performance evaluations, promotions, and the like.
<ul>
<li>Review and analyze operational procedures and practices and marketing strategies to effect maximum business and revenue related to Table Games operations.</li>
<li>Review and analyze Table Games financial activity reports.</li>
<li>Perform and/or oversee personnel-related matters including but not limited to interviewing, hiring, scheduling, coaching, counseling, evaluating, promoting and discharging.</li>
<li>Maintain knowledge of and ensure compliance with all gaming regulations and laws.</li>
<li>Prepare and/or review Table Games forecast and budgets.</li>
<li>Administer and monitor established gaming and credit policies and procedures.</li>
</ul>
Qualifications 
<ul>
<li>Must be at least 21 years of age.</li>
<li>Minimum of three (3) years of experience in casino management preferred.</li>
<li>Must have thorough knowledge of all casino games, rules, procedures, and regulations.</li>
<li>Must have excellent customer service and communication skills.</li>
<li>Must be able to obtain/maintain any necessary licenses and/or certifications.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Table Games Manager

<h3>Job Description</h3>
Job Description
JOB SUMMARY
Responsible for the Management of Food operation and ensures the department’s goals are achieved and maintained. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
<ul>
<li>Plans and develops menus and respective pricing structure.</li>
<li>Recruits staff members for all front of house budgeted positions.</li>
<li>Sets standards for service and ensure all staff are correctly trained.</li>
<li>Prepare schedules, track employee’s PTO and leaves, ensure timecards are accurate and approved on time.</li>
<li>Ensure all service areas are kept clean and tidy.</li>
<li>Institutes cost control procedures and standards of performance.</li>
<li>Analyzes and evaluates food and beverage management, profit and loss statement information to determine alternate courses of action.</li>
<li>Evaluates purchasing, market conditions, and availability of raw material to properly determine program and action required.</li>
<li>Ensures highest degree of customer satisfaction.</li>
<li>Indirectly supervises Senior Purchasing Agent/Purchasing Agent in matters pertaining to the purchase of controlled beverages.</li>
<li>Adheres to regulatory, departmental, and company policies in an ethical manner.</li>
<li>Outstanding example of and a credit to Saracen Casino Resort.</li>
</ul>
<ul>
<li>Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.</li>
<li>Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.</li>
<li>Attends all necessary training meetings.</li>
<li>Assist in other projects, as directed.</li>
<li>Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.</li>
</ul>
 
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. 
<ul>
<li>Must be a minimum of 21 years of age or older upon employment.</li>
</ul>
<ul>
<li>High school diploma or its equivalency required.</li>
</ul>
<ul>
<li>College degree or equivalent experience is required.</li>
<li>Ten years in the field of food and beverage, including three years managerial experience in a multi-unit operation experience is required.</li>
<li>Must have a professional appearance and be a team player.</li>
<li>Must present a well-groomed and professional appearance.</li>
<li>Must possess excellent communication skills.</li>
<li>Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.</li>
<li>Ability to write routine correspondence and to speak effectively to the public, employees and customers.</li>
<li>Must have the ability to deal effectively and interact well with the customers and employees.</li>
<li>Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.</li>
<li>Must be able to be approved for and maintain a valid gaming license.</li>
<li>Work nights, weekends and holidays as required.</li>
<li>Employment is contingent upon a favorable outcome of a background investigation and drug screening.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
<ul>
<li>Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.</li>
<li>Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.</li>
<li>Must be able to lift and carry upwards to 5 pounds.</li>
<li>Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.</li>
<li>Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.</li>
<li>Operate in mentally and physically stressful situations.</li>
<li>Respond to visual and oral cues.</li>
<li>Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.</li>
<li>Saracen Casino Resort is an Equal Opportunity Employer.</li>
</ul>

Restaurant Manager

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
<ul>
<li>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</li>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</li>
<li>Manage labor schedules in line with the cafe’s budget and forecast models.</li>
<li>Successfully run a department and/or cost center.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</li>
<li>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</li>
<li>Ability to engage with guests in regards to music both current and past.</li>
<li>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
<li>Possess a self-motivated approach to their own personal and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for serving people.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

MANAGER - OPERATIONS

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
The Food and Beverage Manager provides direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations.
The Food and Beverage Manager:
<ul>
<li>Ensures compliance with health department regulations while supporting Belterra’s vision, mission and values.</li>
<li>Operates&nbsp;and maintains&nbsp;an efficient and profitable (front-of-the-house) operation in all food and beverage outlets, as well as for participating in the planning and direction of all F&amp;B departments.</li>
<li>Manages the activities and functions of an assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Belterra Casino Resort objectives.</li>
<li>Delivers internal and external guest service with Boyd Style while&nbsp;always exhibiting a friendly and approachable demeanor.</li>
<li>Looks for and act upon opportunities to assist guests and team members.</li>
<li>Is prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.</li>
<li>Staffs, schedules, evaluates, trains, develops and monitors team members.</li>
<li>Recommends wage increases, promotions, demotions, discipline and other employment actions for team members.</li>
<li>Hires, trains, motivates, evaluates and supervises staff in order to ensure that team members receive adequate guidance and resources to accomplish established objectives.</li>
<li>Is responsible for staff morale through quality supervision and training.</li>
<li>Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels.</li>
<li>Establishes and maintains training and development procedures to ensure superior guest service standards are met.</li>
<li>Opens and closes work area at scheduled times, ensuring full preparation for operation/function; ensure cleanliness and security of company assets.</li>
<li>Works with Chef and kitchen staff to ensure proper food preparation and timing.</li>
<li>Monitors staff, directing necessary action to ensure the proper setup, schedule and delivery of service.</li>
<li>Recommends wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.</li>
<li>Is responsible for ordering and maintaining inventory levels of all needed supplies.</li>
<li>Ensures effective beverage operations.</li>
<li>Resolves guest concerns or complaints in a timely and friendly manner.</li>
<li>Conducts inspections to ensure a safe work environment: ensuring that equipment is operating properly, and sufficient supplies are on hand in order to accomplish smooth operation of the department.</li>
<li>Implements and monitors department budget and other administrative processes.</li>
<li>Increases department revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.</li>
<li>Develops and implements department management plans including budgets, labor schedules and systems of accountability.</li>
<li>Organizes restaurant operations for effective and efficient service as well as overall coordination and control.</li>
<li>Ensures food servers, bus persons, and other restaurant personnel are meeting or exceeding service standards.</li>
<li>Maintains control of the restaurant to ensure staffing levels are appropriate based on business volumes.</li>
<li>Develops and implements policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.</li>
<li>Creates and maintains records, reports and other documentation as required.</li>
<li>Ensures proper communication between front of house and back of house operations while taking ownership of all responsible areas.</li>
<li>Meets daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.</li>
<li>Ensures periodic quality checks for all products and service, i.e., greeting times.</li>
<li>Maintains the viability and integrity of all restaurant operations.</li>
<li>Works with the F&amp;B Multi-Outlet Manager and Director of Food &amp; Beverage to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.</li>
<li>Coordinates with marketing and player development to properly prepare for increased guest volume due to group functions and special events.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
Qualifications 
<ul>
<li>Ability to obtain and maintain valid gaming license.</li>
<li>Experience in the management of catering and banquet operations.</li>
<li>Excellent guest relations skills.</li>
<li>Knowledge of wines and alcoholic beverages.</li>
<li>Demonstrated knowledge of table-side service.</li>
<li>Ability to maintain bar operations.</li>
<li>Working knowledge of all types of banquet room setups.</li>
<li>This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.</li>
<li>Ability to communicate effectively with guests, outside contacts and team members.</li>
<li>Ability to observe and direct actions of subordinates.</li>
<li>Ability to effectively and efficiently move around banquet and meeting rooms.</li>
<li>Ability to lift and move, with or without assistance, large&nbsp;banquet tables, other necessary items, and/or equipment.</li>
<li>Ability to review and comprehend all necessary documentation and programs.</li>
<li>Demonstrated management experience in a high-volume restaurant.</li>
<li>Must be at least 21 years of age.&nbsp;</li>
</ul>
These skills and abilities are typically acquired through the completion of a Bachelor’s Degree in Business Management or related field and five years experience directly related to food and beverage or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

FOOD AND BEVERAGE MANAGER

<h3>Job Description</h3>
Job DescriptionDescription:
Description
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: $70,761/yr. - $77,837/yr. (Dependent on experience) with potential up to $101,896/yr. through merit increases.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
PURPOSE
The Manager of Sno Shoppe is a critical leader responsible for the strategic management and daily operations of our Sno Shoppe locations. This role ensures a premium guest experience through strong leadership, operational excellence, and an efficient service culture. Reporting to the Director of Food &amp; Beverage, the Manager of Sno Shoppe drives team performance, coordinates cross-functional efforts, and is accountable for financial performance, compliance, and guest satisfaction across two Sno Shoppe locations.
 
SUPERVISORY SCOPE
<ul>
<li>Sno Shoppe Lead</li>
<li>Sno Shoppe Clerk</li>
</ul>
ESSENTIAL DUTIES / RESPONSIBILITIES
<ul>
<li>Leadership &amp; Team Development: Lead operations by managing hiring, training, and performance of all Sno Shoppe Team Members. Foster a high-performing team culture through regular coaching, goal setting, and leadership development.</li>
<li>Guest Experience &amp; Service Delivery: Cultivate a guest-centric atmosphere by ensuring exceptional service, addressing escalated concerns, and executing promotions and events to enhance the guest experience.</li>
<li>Operational Oversight &amp; Cleanliness: Supervise daily operations, including cleanliness, service flow, and shift execution. Manage scheduling, inventory, and supply coordination to ensure operational efficiency and preparedness.</li>
<li>Ordering &amp; Inventory Management: Oversee ordering processes, inventory management, and product selection to ensure optimal stock levels and product availability. Implement efficient processes for tracking and replenishing inventory.</li>
<li>Product Selection &amp; Innovation: Collaborate with vendors and suppliers to select high-quality products. Stay informed about market trends to recommend new offerings that attract customers and retain existing ones.</li>
<li>Financial Performance &amp; Compliance: Oversee department financials, including labor, cost control, and revenue targets. Ensure compliance with health and safety regulations while enforcing company policies and procedures.</li>
<li>Cross-Functional Collaboration: Collaborate with culinary, marketing, and events teams to deliver cohesive service and programming. Serve as the primary liaison for Sno Shoppe locations, ensuring smooth coordination with all internal departments.</li>
<li>Staff Scheduling &amp; Optimization: Create and manage staff schedules to optimize labor costs while ensuring adequate coverage during peak times at both Sno Shoppe locations.</li>
<li>Training &amp; Development: Implement ongoing training programs to enhance skills, product knowledge, and service techniques within the Sno Shoppe teams.</li>
<li>Guest Feedback &amp; Improvement: Analyze guest feedback to identify areas for improvement and implement strategies to enhance guest satisfaction.</li>
<li>Innovation &amp; Trend Analysis: Stay informed about industry trends and competitor offerings in the frozen dessert sector to recommend menu or service innovations.</li>
</ul>
Requirements:
Education and Experience:
<ul>
<li>Five (5) years of progressive experience in retail operations with at least two (2) years of experience leading others in a supervisory or management role.</li>
<li>Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.</li>
</ul>
Skills and Abilities:
<ul>
<li>Leadership Excellence: Proven ability to lead, develop, and inspire high-performing teams in a dynamic, fast-paced environment with a focus on accountability and team culture.</li>
<li>Effective Communication: Skilled in delivering clear, respectful communication across all levels, fostering strong collaboration with staff, guests, and cross-functional teams.</li>
<li>Guest Service Focus: Passionate about creating welcoming, engaging guest experiences through proactive service, problem resolution, and attention to atmosphere.</li>
<li>Operational Oversight: Strong capability in managing service flow, cleanliness standards, scheduling, and shift readiness to ensure smooth, efficient operations.</li>
<li>Inventory &amp; Product Management: Competent in managing ordering processes, inventory tracking, and product selection, with an eye for quality and innovation.</li>
<li>Financial Acumen: Competent in managing departmental budgets, controlling costs, and executing accurate cash handling and POS procedures.</li>
<li>Regulatory Compliance: Knowledgeable in health, safety, and alcohol service regulations with a commitment to enforcing policies and ensuring team compliance.</li>
<li>Cross-Department Collaboration: Adept at working with culinary, marketing, and event teams to deliver cohesive programming and seamless guest experiences.</li>
<li>Promotions &amp; Programming: Experienced in executing event-based service and cafe-related promotions to drive engagement and revenue.</li>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Associate's degree in hospitality management or a related field.</li>
<li>Previous experience working in a casino and/or hotel.</li>
</ul>

Sno Shoppe Manager

<h3>Job Description</h3>
Job Description
OBJECTIVE: Plans, develops, and implements policies, programs, and practices in support of management and employee relations.&nbsp;Guest satisfaction, cost controls, safety and health, and food preparation functions are also performed.&nbsp;Provides counsel and assistance to all Food and Beverage service staff.&nbsp;
 
TYPICAL WORKING CONDITIONS: Works in a casino environment.
Responsibilities:
ESSENTIAL FUNCTIONS:
Note: This description incorporates the most typical duties performed.&nbsp;It is recognized that other related duties not specifically mentioned may also be performed.&nbsp;The inclusion of those duties would not alter the overall evaluation of this occupation.
<ul>
<li>Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting.</li>
<li>Analyzes and appraises, regularly and systematically, the effectiveness of all operations to ensure established objectives are met, that Food and Beverage policies are observed, and that prompt corrective action is taken when necessary to ensure guest satisfaction.</li>
<li>Ensures that the service is of the highest standards in quality and performance.</li>
<li>Supervises, trains, and assists staff to maximize departments’ productivity and encourages a positive work environment.</li>
<li>Prepares, reviews, and transmits timecards, departmental and governmental compliance reports, and paperwork to the appropriate office in prompt and efficient manner.</li>
<li>Implement food and beverage department policies, standards, and procedures to control costs.</li>
<li>Ensures a high level of guest satisfaction.</li>
<li>Implements federal, state, and local sanitation requirements to maintain a clean and safe environment.</li>
<li>Maintains technical knowledge.</li>
</ul>
Qualifications:
MINIMUM QUALIFICATIONS:
<ul>
<li>Knowledge of Food and Beverage service, sanitation, and health codes.</li>
<li>Guest service, public relations, oral/written communication, and computer skills.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Bilingual in English and Spanish is desirable.</li>
</ul>
 
REQUIRED EDUCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Bachelor’s Degree or equivalent.</li>
<li>Current Food Handlers Education Certificate.</li>
</ul>
 
REQUIRED EXPERIENCE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Minimum three years of supervisory experience.</li>
</ul>
 
ALTERNATIVE TO MINIMUM QUALIFICATIONS:
<ul>
<li>None.</li>
</ul>
About Company 
Barona Resort &amp; Casino hires nice people who will back our promise of being The Happiest Casino on Earth and who will Welcome Home our Players and ensure that each of them has an experience that will make them return again and again.
Successful Barona staff members are friendly, fun-loving, outgoing, and helpful by nature. They thrive on building relationships with their fellow Barona family members – including players, staff, and our owners, the Barona Tribe. Staff members must possess a friendly personality and a desire to learn the necessary skills to be successful in their positions. Most importantly, all Barona staff members must uphold the three pillars of success — to be Clean, Polite, and Honest. When you become part of the Barona Family, you’ll enter into the exciting world of casino gaming, dining, and hospitality. Saying ‘yes’ to Barona will make you part of THE BEST CASINO!

Food & Beverage Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Responsible for the efficient operation of the Security Department during assigned shift.&nbsp;
provides leadership, guidance, training, and organization&nbsp;
Provide security, safety, and protection for guests, employees, and property and&nbsp;
company assets.&nbsp;
Patrolling through the property (nongaming attractions, back of the house areas,&nbsp;
hotel areas, gaming areas, and outdoor areas) by means of standing, walking,&nbsp;
driving a motorized vehicle, or by riding a bicycle looking for disturbances, illegal&nbsp;
activity, or safety hazards and take appropriate action when needed.
Participate in personnel-related matters including but not limited to: training,&nbsp;
coaching, counseling, and evaluating.&nbsp;
Supervise, perform and respond to normal or emergency duties requiring moderate&nbsp;
to strenuous physical exertion.&nbsp;
Assist security officers with assigned duties when necessary.&nbsp;
Ensure personnel follow and equally and fairly enforce approved procedures and&nbsp;
policy.&nbsp;
Respond to all major crimes, incidents, unusual occurrences, in addition to the&nbsp;
assigned security officer.
Perform investigations related to incidents (criminal, medical, accidents,&nbsp;
complaints, and missing property) and produce a comprehensive incident report on&nbsp;
the subject if required. Assist Officers with their investigations when needed to&nbsp;
insure all documentation is acquired for the report.
&nbsp;Administer disciplinary action when needed
&nbsp;Other duties as assigned by management
Qualifications 
Must be at least 21 years of age.&nbsp;
A minimum of two (2) years’ experience working within the casino security office or&nbsp; a combination of law enforcement and/or supervisory experience required.&nbsp;
Must meet requirements of a Security Officer.
Must be able to stand and walk for the duration of a normal shift.&nbsp;
Other physical requirements include but are not limited to: lifting, reaching, kneeling, bending, and episodes of moderate to strenuous physical exertion.&nbsp;
Obtain a Mississippi Gaming Work Permit
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Security Shift Manager - Over Night Shift

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
 
Responsibilities
This position is responsible for assisting management in the Pool Bar according to established standards. This includes achieving maximum customer service and satisfaction, while achieving financial goals.
Essential duties include, but are not limited to:
<ul>
<li>Communicates with management and support staff on daily needs, requirements and expectations. </li>
<li>May assist in scheduling, planning, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs.</li>
<li>Ensures accurate record keeping, prepares reviews, and analyzes reports.</li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>The department operates from sunup to sundown; management expectation is that you must be able to work any shift including weekends, holidays and special events.</li>
</ul>
 
Qualifications
<ul>
<li>Minimum one (1) year of high volume food service. Table service restaurant experience highly preferred. </li>
<li>Must be able to carry trays that weigh a minimum of 10lbs on one arm if needed.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Must be comfortable with wearing short shorts and top that reveals abdomen area.</li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>The department operates from sunup to sundown; management expectation is that you must be able to work any shift including weekends and holidays.</li>
</ul>
Work Environment:
<ul>
<li>Must be able to work in various weather conditions including but not limited to; rain, heat, and cold weather.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
</ul>
<ul>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Pool Bar &amp; Grill is often hectic, fast-paced and at times crowded and noisy. </li>
<li>This position is exposed to various weather conditions including, but not limited to; rain, heat, cold weather.</li>
<li>May be exposed to casino related environmental factors including, but not limited to; second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>Maybe exposed to loud music and smoke.</li>
</ul>

Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#fbhotjobs

ASST MANAGER - POOL BAR

<h3>Job Description</h3>
Job Description
SUMMARY:
Reporting to the Director of Marketing, helps design and develop objectives and strategies for Marketing programs. Is responsible for the coordination and execution of special events and promotions, managing the players club, valet, gift shop, and box office. Manages operations and team members, communicate direction that creates a winning atmosphere for guests and team members. This role requires working closely with the marketing management and other key decision-making individuals to meet marketing and guest service objectives as well as providing feedback to the marketing department on specific issues as they relate to the club and to the guests.
ESSENTIAL SKILLS, DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Strategic development, event creation and operational execution of all casino’s promotions.</li>
<li>Supervision and development of promotional event staff.</li>
<li>Plan and execute promotional casino events and tournaments to drive revenue.</li>
<li>Analyze casino promotions for effectiveness; conducts post event reporting and ROI analysis.</li>
<li>Effectively communicates to other department staff property wide regarding events and marketing programs. Monitor competitor programs.</li>
<li>Assist with the design of casino décor for casino promotions; to include openings, anniversaries, holidays, specials events and promotions.</li>
</ul>
Players Club / Transportation
<ul>
<li>Day to day management of the Players Club, Valet, and bussing program</li>
<li>Manages Players Club supervisors and ensures staff development, evaluation, training and scheduling</li>
<li>Execute plans for increasing membership in the Players Club</li>
<li>Interviews and hires in consultation with Human Resources</li>
<li>Identifies inefficiencies with current Players Club processes</li>
<li>Provide solutions that transform the Players Club Operation</li>
<li>Cultivate a service first environment</li>
<li>Completes annual reviews for hourly Team Members.</li>
</ul>
Gift Shop
<ul>
<li>Manage retail sales; including all activities related to profitability, planning, inventory control,</li>
<li>tracking and expenses.</li>
<li>Responsible for vendor selection, buying (in consultation with the Purchasing Department) and pricing</li>
<li>of all merchandise.</li>
<li>Prepares, maintains, tracks and reconciles the annual budget for areas responsible with Director of Marketing.</li>
<li>Tracks invoices and conducts monthly reconciliation.</li>
<li>Other Marketing duties as assigned.</li>
</ul>
MINIMUM QUALIFICATIONS: 
<ul>
<li>Three (3) to Five (5) years minimum experience Gaming/Guest Services Minimum 3 years in a leadership position</li>
<li>Knowledge of POS and Patron systems (preferred)</li>
<li>Assists with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability</li>
<li>Cash handling experience</li>
<li>Retail and inventory management experience )</li>
<li>Strong initiative and self-directed, ability to work independently with little or no supervision</li>
<li>Oversees operational functions within the department consistent with the strategic plan and vision for the department</li>
<li>Responsible for delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.</li>
<li>Assists with the responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, motivating job performance, feedback, recognition, mutual respect and Team Member satisfaction; quality hiring, training and succession planning processes that encompass the company s diversity commitment; compliance with company policies, legal requirements.</li>
<li>Good organization and follow up skills</li>
<li>Mathematical and analytical ability and be able to create and interpret analysis reports</li>
<li>Good written and verbal communication skills</li>
<li>Valid Driver’s License</li>
<li>Must be vehicle insurable through Casino Pauma Agent</li>
<li>Detail oriented with high accuracy level</li>
<li>Ability to work flexible schedules to include nights and weekends</li>
<li>Working knowledge of Microsoft Office</li>
<li>Strong understanding of retail reporting systems</li>
<li>Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.</li>
<li>Consistent and regular attendance is an essential function of this job.</li>
<li>Performs other related duties as assigned.</li>
</ul>
EDUCATION:
High School diploma or equivalent. College Degree preferred.
LICENSE REQUIREMENTS:
Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
<ul>
<li>Constantly walking, standing, hearing, seeing and talking</li>
<li>Frequent eye/hand coordination and handling</li>
<li>Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping</li>
<li>Constantly lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>Work is performed indoors in a climate-controlled environment</li>
<li>Close spaces while working with others</li>
<li>Moderate noise levels</li>
<li>Excessive noise and smoke</li>
</ul>
NATIVE AMERICAN PREFERENCE STATEMENT Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.
Company DescriptionCasino Pauma is known as the premier local's casino - where everyone knows your name. We take pride in our team members and our guests - making sure that they understand that they are part of our family. 
<h3>Company Description</h3>
Casino Pauma is known as the premier local's casino - where everyone knows your name. We take pride in our team members and our guests - making sure that they understand that they are part of our family.

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