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<h3>Job Description</h3>
Job DescriptionDescription:About Us:
At Royal apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!
 
Job Summary:
The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems.
 
Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner </li>
<li>Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions </li>
<li>Maintain accurate records of customer interactions using CRM systems </li>
<li>Collaborate with team members and other departments to ensure customer satisfaction </li>
<li>Follow up with customers when necessary to ensure resolution </li>
<li>Maintain knowledge of company products, services, and policies </li>
</ul>
 Benefits: 
<ul>
<li>Health, dental, and vision insurance </li>
<li>Paid time off and holidays </li>
<li>Retirement Plans-Roth/ 401(k) in addition to Profit Sharing Plans </li>
<li>Training and career growth opportunities </li>
<li>Year end Bonus </li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred) </li>
<li>1+ year of customer service experience (call center or retail preferred) </li>
<li>Excellent verbal and written communication skills </li>
<li>Strong problem-solving abilities and attention to detail </li>
<li>Comfortable working with computers, CRM software, and customer support tools </li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Soar with us at Wawa. \n
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.
<ul> What you'll do:
<li>Greet and engage with customers to ensure their needs are met both quickly and courteously.</li>
<li>Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.</li>
<li>Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.</li>
<li>Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.</li>
<li>Help keep our stores clean and safe by following all established policy, procedures, and guidelines.</li>
<li>Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.</li>
 Benefits: 
<li>We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.</li>
<li>Eligibility for Wawa Benefits is defined under the terms of the plan(s)</li>
 Qualifications: 
<li>Great communication and customer service skills.</li>
<li>Ability to thrive in a fast-paced environment and multitask like a pro.</li>
<li>Must be 16+ years old with reliable transportation.</li>
<li>Enjoys working in a team environment.</li>
</ul>
The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at <a href="mailto:asc@wawa.com" target="_blank">asc@wawa.com</a>&nbsp;or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Customer Service Associate

<h3>Job Description</h3>
Job DescriptionAbout the Role
We’re seeking a highly capable and adaptable&nbsp;Customer Service Representative (CR1)&nbsp;to join our team. This role requires proficiency in handling a wide range of calls and dispatch responsibilities, supporting both public and internal customers. From emergency response coordination to technical support dispatch, this position plays a critical role in maintaining smooth operations across the organization.
Key Responsibilities
<ul>
<li>Answer and manage incoming calls from employees, patients, visitors, and the public.</li>
<li>Document and dispatch work requests across various departments.</li>
<li>Handle calls related to security, EMS dispatch, air traffic control, medical coding, equipment repair, shuttle coordination, and emergency situations (including 9-1-1).</li>
<li>Monitor environmental alarms including doors, gates, parking lot intercoms, and CCTV systems.</li>
<li>Assist with workflow and assignments for patient transporters.</li>
<li>Lead or participate in departmental projects and initiatives.</li>
<li>Provide feedback to leadership on process improvements and operational efficiencies.</li>
<li>Fill in for other CR1 team members across shifts as needed.</li>
<li>Perform all duties in a professional, courteous, and competent manner.</li>
</ul>
What We’re Looking For
<ul>
<li>Proven ability to manage high-pressure situations with professionalism.</li>
<li>Strong multitasking and organizational skills.</li>
<li>Excellent communication and documentation abilities.</li>
<li>Experience with dispatch systems and environmental monitoring tools is a plus.</li>
<li>A proactive mindset with a commitment to continuous improvement.</li>
</ul>
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Temple,TX.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
A renowned company is seeking Customer Service professionals to join their team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits.
In this role you will…
· Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily)
· Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.
· Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
· Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
· Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
· Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required
· Maintain an enthusiastic and positive attitude
· Be on time and ready to work at the start of the shift
Required Experience:
· Bachelor's Degree/Associate's Degree
· Strong communication skills
· Computer skills
· Team player
· Organization skills
· Problem-solving and ability to multi-task
Pay and Benefits
The pay range for this position is $22.00 - $22.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cypress,CA.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionPosition Overview:
We are seeking a detail-oriented and adaptable Customer Service Representative to join a dynamic and well-established team. This role is ideal for professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
 Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone (25–50+ calls/day) and email (50–100+ emails/day)</li>
<li>Provide accurate information regarding shipping, product availability, and pricing</li>
<li>Research and resolve customer issues using internal systems</li>
<li>Create and manage customer service cases</li>
<li>Collaborate across departments to resolve customer needs</li>
<li>Ensure transparency and proactive communication with customers</li>
<li>Deliver a frictionless and professional customer experience</li>
</ul>
Required Skills &amp; Experience:
<ul>
<li>2+ years of customer service experience in a product-based environment (non-scripted)</li>
<li>Experience with order entry in an ERP system</li>
<li>Proficiency in Microsoft Outlook and Word</li>
<li>Strong email communication and general computer skills</li>
<li>High school diploma or equivalent</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with claims processing</li>
<li>Familiarity with CRM systems (Microsoft Dynamics)</li>
<li>High-volume inbound phone support (50+ calls/day)</li>
<li>Microsoft Excel proficiency</li>
</ul>
Soft Skills:
<ul>
<li>Ability to work independently and problem-solve without supervision</li>
<li>Resourcefulness in finding answers and checking inventory</li>
<li>Positive attitude and attention to detail</li>
<li>Professionalism and accountability</li>
</ul>
Employee Value Proposition (EVP):
<ul>
<li>Contract-to-hire opportunity with potential for quick career growth</li>
<li>Extensive on-the-job training provided</li>
<li>Large team environment with 30+ CSRs</li>
<li>Clear internal promotion paths (CSR Levels 1–3, Supervisor, Manager)</li>
<li>Exposure to cross-functional teams and career mobility into sales or other departments</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tinley Park,IL.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionDescription:
Location: Wesley Chapel Job Type: Part-Time / Full-Time Compensation: $13.50/hour starting + Commission Opportunities Schedule: Must be available for weekends, holidays, and evenings
 Join Our Team &amp; Grow Your Career!
Bubble Down Car Wash is seeking motivated, friendly individuals with a knack for sales to provide an outstanding customer experience while earning commission for their efforts. If you thrive in a fast-paced, customer-focused environment, enjoy meeting sales goals, and want opportunities for growth, we want to hear from you!
 Why Work With Us?
<ul>
<li>Competitive Pay + Commission Opportunities</li>
<li>Paid Training (including sales techniques &amp; customer interaction strategies)</li>
<li>401(k) with Company Matching (Full-Time)</li>
<li>Medical, Dental, &amp; Vision Insurance (Full-Time)</li>
<li>Paid Time Off (PTO) (Full-Time)</li>
<li>Employee Discounts &amp; Perks</li>
<li>Career Growth &amp; Advancement Opportunities</li>
</ul>
What You’ll Do:
<ul>
<li>Provide exceptional customer service by greeting customers warmly and addressing their car wash needs.</li>
<li>Confidently recommend wash packages, upsell services, and promote memberships to match customer preferences.</li>
<li>Drive sales performance by achieving individual and team goals, contributing directly to commission opportunities.</li>
<li>Stay informed about promotions, wash packages, and membership benefits to effectively communicate value to customers.</li>
<li>Engage proactively with customers to upsell services and encourage loyalty program participation.</li>
<li>Ensure site cleanliness by maintaining a welcoming and organized environment.</li>
<li>Troubleshoot and report equipment issues as necessary.</li>
<li>Collaborate positively with team members to create a high-energy atmosphere.</li>
</ul>
 
 
Requirements:
<ul>
<li>Must be 18+</li>
<li>Strong customer service and communication skills</li>
<li>Confidence in upselling and recommending products</li>
<li>Ability to work collaboratively in a fast-paced team environment</li>
<li>Adaptability to outdoor work environments and varying weather conditions</li>
<li>Basic computer proficiency (POS systems, Microsoft Office, etc.)</li>
<li>Physical ability to stand, walk, and lift up to 50 lbs</li>
</ul>
Additional Perks:
<ul>
<li>Flexible Schedules – Part-time and full-time shifts available</li>
<li>Overtime Opportunities – When business demands increase</li>
<li>Referral Program – Earn rewards for bringing great people to the team</li>
</ul>
Ready to Make a Splash?
If you’re driven, energetic, and ready to grow with a company that values excellence, teamwork, and service, apply today!
<ul>
<li>Applications are only accepted online. Apply at bubbledown.com/careers. </li>
</ul>

<h3>Job Description</h3>
Job Description
BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties
· Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
· Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
· Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
· Offer current promotional items to all customers. 
· Offer credit card application and information to all customers.
Visual Communications 
· Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
· Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
· Ensure that all prices are displayed correctly for each product.
· Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
· Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Food and Beverage Handling 
· Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. 
· Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Cash Handling
· Accurately conduct all cash, debit, credit transactions on cash register (POS). 
· Preform simple math calculations. 
· Make sure all money is dropped in the safe according to company policy and procedures.
Maintenance/Cleanliness Duties
· Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
· Removes and disposes of trash and debris outside/inside. 
· Sweep and Mop floors.
· Clean station restrooms.
Miscellaneous
· Follows Shift Duties schedule for correlating shift.
· Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
· Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
· Performs all other duties assigned. 
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. 
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan &amp; Sons. While you are on the job, Hassan &amp; Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan &amp; Sons, Inc. Appearance &amp; Image Guide for additional information. 
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. 
WORKING ENVIRONMENT:
Gas station with food mart.

<h3>Job Description</h3>
Job Description
Join the Carter Services, Inc. family and take your customer service career to the next level!
At Carter Services, Inc., we believe that when you invest in people, they'll give their best in return. As our newest full-time Customer Service Representative in Torrance, CA, you'll be part of a close-knit, family-owned company that values your voice, your growth, and your future.
You'll enjoy $18–$25 per hour, a Monday–Friday 8 AM to 5 PM schedule (with flexibility to negotiate your hours!), and a stacked list of benefits that truly set us apart:
<ul>
<li>100% paid health insurance</li>
<li>7 paid holidays</li>
<li>Paid time off (PTO)</li>
<li>401(k)</li>
<li>Profit-sharing plan</li>
<li>Company-provided truck</li>
<li>iPad</li>
<li>iPhone</li>
</ul>
If you're looking for a position where your skills matter and your time is respected, keep reading!
 
THE TYPE OF CANDIDATE WE'RE LOOKING FOR
<ul>
<li>Exceptional communication skills</li>
<li>Experience with Outlook email</li>
</ul>
Preferred qualifications:
<ul>
<li>Above-average typing speed</li>
<li>Excellent attention to detail</li>
<li>Pleasant demeanor and friendly voice</li>
<li>Ability to multitask and prioritize deadlines</li>
<li>Ability to maintain professionalism</li>
</ul>
If you can meet the requirements above, keep reading to find out what your day entails!
 
YOUR DAY-TO-DAY AS A CUSTOMER SERVICE REPRESENTATIVE
As our Customer Service Representative, your day flows smoothly as you juggle incoming calls and inboxes with ease, confidently guiding each customer through questions, service requests, and solutions. Whether you're cheerfully scheduling a technician or drafting a clear, thoughtful email reply, your upbeat attitude keeps things running like clockwork. You take pride in being the first impression of Carter Services-offering help with a smile, even when it's just over the phone. Each interaction is a chance to create trust and deliver the quality we're known for, and you're the friendly, capable voice our customers rely on.
 
ABOUT CARTER SERVICES, INC.
Our company was started in 1974 and is completely family-owned. We began as an appliance service company and have expanded into a one-stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond.
The motto, "Quality you deserve. People you trust," is at the core of all we do and the foundation of our success. Not only do we strive for long-term relationships with our clients, but we also desire long-term relationships with our team members. We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits.
 
TAKE THE NEXT STEP
Applying for our Customer Service Representative position takes just 3 minutes with our mobile-friendly initial application. It's quick, easy, and could be the best decision you make today. Let's get started!
 
Must have the ability to pass a background check and drug screening test.

<h3>Job Description</h3>
Job DescriptionDescription:
This person will work cooperatively with the sales and marketing team to:
Job duties:
<ul>
<li>Serve as the first point of contact for customer service and hand-off inquiries as needed.</li>
<li>Accurately process customer transactions such as orders, quotes, or returns.</li>
<li>Determine customer requirements and expectations in order to recommend specific products and solutions.</li>
<li>Document customer interaction including any required follow up / action items in our CRM software.</li>
<li>Generate new and repeat sales by providing product and technical information in a timely manner.</li>
<li>Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability, recommend alternate products based on cost, availability, or specifications</li>
<li>Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.</li>
<li>Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.</li>
<li>Manage time effectively, meet personal goals, and work effectively with other team members.</li>
<li>Prepare basic takeoffs based on plan review and specifications; develop system sizing, layout and accurate bill of materials.</li>
<li>Work with Manufacturers Representatives’, wholesales distributors and installers to quote, follow-up and close business.</li>
<li>Maintain expert level of product knowledge and application.</li>
<li>Identify and communicate customer’s needs and sales opportunities to help future growth.</li>
<li>other duties as assigned</li>
</ul>
Requirements:
Job Requirements:
<ul>
<li>A High School or GED is required and an associate degree or bachelor’s degree in communications, business, marketing, or a related field is preferred.</li>
<li>Proficiency in Microsoft Office including outlook, word, excel and power point</li>
<li>Excellent interpersonal, written, and verbal communication skills are required</li>
</ul>
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Ability to lift up to 25lbs. </li>
<li>Requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. </li>
<li>Requires speaking and hearing ability sufficient to communicate in person or over the phone.</li>
<li>Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.</li>
<li>Frequently Sitting, standing, walking, keyboarding</li>
<li>Required to wear Safety Glasses &amp; Steel/Composite toe shoes while in Warehouse or Manufacturing Areas</li>
</ul>

<h3>Job Description</h3>
Job Description
 
NEXPERA leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry’s largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries.
BENEFITS
Nexpera's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
POSITION PURPOSE
This position is a crucial customer liaison responsible for delivering exceptional service to Nexpera customers. The primary objective of this role is to build and nurture customer relationships, driving retention and business growth. The role will develop a deep understanding of our products, distribution processes, and market dynamics to provide innovative solutions to customer challenges and ensure outstanding service quality. This position offers valuable opportunities to learn about our business, product distribution, and systems such as SAP.
The position will collaborate closely with various departments including sales, supply chain, demand, finance, logistics, product stewardship, and operations. Key responsibilities include onboarding new customers, receiving and processing orders, coordinating logistics, managing order to cash, setting up quality standards, and effectively addressing any customer complaints. To excel in this role, the individual must possess a genuine passion for assisting customers, exceptional communication skills, and a strong commitment to promoting our business.
 PRIMARY DUTIES / RESPONSIBILITIES (but not limited to):
Effective Customer Communication:
<ul>
<li>Engage with customers to understand their supply needs, product quality requirements, invoicing needs, and service requirements.</li>
<li>Respond to customer inquiries promptly and provide timely and accurate information.</li>
<li>Develop strong communication skills to effectively convey information and address customer concerns.</li>
</ul>
Order Processing and Invoicing:
<ul>
<li>Manage sales to cash in S4 Hana including order entry, price validation and invoicing.</li>
<li>Generate and issue invoices to customers, ensuring accuracy and adherence to pricing and fee guidelines.</li>
<li>Update system records with pricing, delivery location information, and quality requirements as needed.</li>
</ul>
Problem Resolution and Creative Solutions:
<ul>
<li>Address customer issues and concerns related to billing, pricing, and product quality.</li>
<li>Develop creative solutions to resolve problems, ensuring customer satisfaction while considering the needs of the business.</li>
<li>Collaborate with cross-functional teams, such as billing, pricing, and quality control, to find effective resolutions.</li>
</ul>
Account Management and Supply Coordination:
<ul>
<li>Follow up on delinquent accounts to ensure a continuous supply for customers.</li>
<li>Coordinate delivery logistics and communicate order requirements to plant sites and truck carriers.</li>
<li>Monitor key customer inventories to schedule deliveries and prevent product shortages.</li>
</ul>
Customer Complaint Handling:
<ul>
<li>Offer solutions to customer complaints that balance the needs of the business and customer satisfaction.</li>
<li>Actively listen to customer feedback, address concerns promptly, and provide appropriate follow-up actions.</li>
<li>Collaborate with relevant teams to implement preventive measures and improve overall customer experience.</li>
</ul>
Order Placement Excellence:
<ul>
<li>Drive excellence in order placement accuracy, ensuring all customer orders are processed correctly.</li>
<li>Follow up with customers to provide updates, delivery schedules, and any necessary order modifications.</li>
<li>Maintain clear and consistent communication throughout the order fulfillment process.</li>
</ul>
Logistics:
<ul>
<li>Role requires coordinating logistics including engaging directly with dispatchers, tracking rail and informing customers regarding transportation activity.</li>
</ul>
Vendor Managed Inventory:
<ul>
<li>Oversee customer inventory and arrange shipments according to inventory levels at customer locations.</li>
</ul>
On-call Responsibility:
<ul>
<li>Participate in a rotating on-call schedule, providing 24/7 coverage for customer care team responsibilities. Minimal calls in after-hours</li>
<li>Ensure availability and responsiveness during designated on-call periods, which may occur approximately 6-8 weeks per year.</li>
</ul>
Qualifications
In order to be qualified for this role, the following is required:
<ul>
<li>Associate, Bachelor degree or equivalent experience in CSR field.</li>
<li>Two or more years in customer service industry strongly preferred.</li>
<li>Prior SAP experience is a plus</li>
<li>Knowledge in accounting is a plus.</li>
</ul>
The following skill sets are preferred by the site:
<ul>
<li>Advanced knowledge in Microsoft office and windows based applications.</li>
<li>Excellent communication skills</li>
<li>Problem Solver</li>
<li>Highly focused on customer satisfaction</li>
<li>Ability to work in a high paced team environment</li>
<li>Ability to master SAP</li>
<li>Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic and translate that strategic direction into tactics with their assigned customers.</li>
<li>Multitasking, project management including the ability to translate needs into a workable implementation plan, change management Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment</li>
<li>Excellent phone communications and interpersonal skills with multiple functional groups</li>
<li>Must have strong organizational skills as well as be extremely detailed oriented.</li>
<li>Ability to write business correspondence.</li>
<li>Ability to effectively present information and respond to questions from employees, managers, customers and the general public.</li>
<li>Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations.</li>
<li>Successful candidates must be able to perform the essential functions of the job with or without accommodation. While the role is currently structured as 3–4 days per week in the office, company policy can change at any time. The first 90-day probationary period is 5 days a week in-office.</li>
</ul>
Additional information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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