Job Description
Job DescriptionJoin Our Team as a Customer Service Representative at Durfee Plumbing & Heating LLC!
Looking for a role where you can make a difference every day? At Durfee Plumbing & Heating LLC, we take pride in serving our community in Dennis, MA, with top-notch plumbing and heating services. We’re currently seeking a friendly and professional Customer Service Representative to be the first point of contact for our valued customers. If you’re passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you!
What You'll Be Doing
As a Customer Service Representative, you’ll play a key role in ensuring our customers have a seamless and positive experience. Your responsibilities will include:
- Answering incoming calls and responding to customer inquiries with professionalism and warmth.
- Scheduling service appointments and coordinating with our team of technicians.
- Providing accurate information about our services and addressing customer concerns.
- Maintaining organized records of customer interactions and service requests.
- Supporting the team with administrative tasks to keep operations running smoothly.
What We’re Looking For
We’re searching for someone who can bring both skill and enthusiasm to the role. Here’s what we’re looking for:
- Experience: At least 1 year of experience in a customer service role.
- Skills: Strong communication and interpersonal skills, with a knack for problem-solving.
- Organization: Ability to multitask and stay organized in a busy environment.
- Tech Savvy: Comfortable using basic computer systems and scheduling software.
- Attitude: A positive, can-do approach with a focus on delivering excellent customer service.
Why Join Durfee Plumbing & Heating LLC?
At Durfee Plumbing & Heating LLC, we’re more than just a company—we’re a team dedicated to providing quality service with a personal touch. We value hard work, integrity, and a commitment to our customers. When you join us, you become part of a close-knit team that takes pride in making a difference in our community.
Ready to Apply?
If you’re ready to bring your customer service skills to a company that values its people and its customers, we’d love to hear from you! Apply today and take the first step toward joining the Durfee Plumbing & Heating LLC family.
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