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job_organization_name

city

state

<h3>Job Description</h3>
Job Description
 H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy conservation products for over 15 years. We are looking for an experienced Technical Services and Sales Support Specialist to add to our inside team and support our fast-growing business. Plumbing Inside Technical Customer Support The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal candidate will have prior experience generating quotes from plumbing, mechanical and electrical specifications or blueprints and providing top-notch customer service to our wide customer base. This individual will also be required to support the internal sales team and manufacturer representative(s). PRIMARY OUTCOMES/Major job elements · Determine customer requirements and expectations in order to recommend specific products and solutions · Prioritized, timely, and accurate execution of requests for quotes, specifications, and technical drawings. · Prepare, present, and follow up on quotes in a timely manner. · Recommend alternate products based on specifications and availability Support the management team with regard to issue resolution with suppliers. · Support sales team, regional manager(s) and manufacturer representative(s) with specifications, quotations, technical knowledge, and any applicable jurisdictional codes or program information. · Provide analytical insights for product solutions and services. · Follow up on sales leads, and comfortable with visiting project sites. Qualifications and Requirements · Minimum 2-4 years of relevant work experience. · Demonstrated understanding of plumbing system components. · Experience dealing with the plumbing channel including engineers, contractors, distributors &amp; reps · Understanding of electrical and HVAC systems a plus · Must have strong customer service skills and proven ability to effectively work with all levels of management. · Able to read and interpret diagrams, blueprints, and specifications. · Strong technical background with the ability to troubleshoot customer problems. · High proficiency levels with Microsoft Office products: Excel, Word, PowerPoint. · Ability to develop and maintain customer relationships. · Knowledge of Quickbooks or other quoting software a plus. · Technology aptitude and ability to learn new IT systems and processes quickly. Job Type: Full-time Pay: $50,000.00 - $80,000.00 per year &nbsp;

Plumbing Technical Customer Support Manager

<h3>Job Description</h3>
Job DescriptionTop Job Located in Mankato, MN Salary: 20.00 Technical Service Representative 
<ul>
<li>Day Shift | Monday - Friday</li>
<li>7am- 5:30pm | Rotating 8-hour Schedule</li>
<li>Optional OT on Saturdays or extended work day hours during peek season</li>
<li>$20.00/hr</li>
<li>Full Time Long Term Opportunity | Contract to Hire</li>
</ul>
 Job Duties 
<ul>
<li>Answer phone calls &amp; emails to help consumers order parts, check order status, and guide customers with purchasing products for marine electronics (electric trolling motors).</li>
<li>No outbound cold calling.</li>
<li>Service promptly, courteously, and professionally. Strengthen the relationships between consumers and business.</li>
<li>Provide technical advice and product information.</li>
<li>Accurately enter orders and document call conversations into computer system.</li>
<li>Meet department goals and objectives.</li>
<li>Excellent verbal and written communication.</li>
<li>Small, friendly office environment</li>
</ul>
 #3310OS Express Office: Mankato 113 Monroe Avenue North Mankato, MN 56003

Consumer Support Representative

<h3>Job Description</h3>
Job Description
The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin’s US domestic product lines.  Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email.    
Position Responsibilities may include: 
<ul>
<li>Provide prompt and courteous responses to calls coming into the Technical Support Center hotline  </li>
<li>Provide pre and post-sales technical support via telephone and email  </li>
<li>Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection  </li>
<li>May conduct virtual modeling for troubleshooting and provide resolution  </li>
<li>Log all calls and incidents into the CRM module to track information by customer, model number, and project  </li>
<li>Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin’s equipment literature.  </li>
<li>Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative  </li>
<li>Follow up on customer inquiries to ensure job completion and job satisfaction  </li>
</ul>
<ul>
<li>Provide selection software support  </li>
</ul>
<ul>
<li>Help explain control-related questions  </li>
<li>Perform additional projects/duties to support ongoing business needs. </li>
</ul>
Nature &amp; Scope:
<ul>
<li>Applies practical knowledge of job area typically obtained through advanced education and work experience </li>
<li>Encouraged to seek continuous improvements </li>
</ul>
<ul>
<li>Performs a range of mainly straightforward assignments </li>
</ul>
<ul>
<li>Works independently with general supervision </li>
<li>Problems faced are difficult but not typically complex </li>
</ul>
Knowledge &amp; Skills:
<ul>
<li>Excellent communication and interpersonal skills to interact effectively with diverse client group  </li>
<li>Ability to troubleshoot in-depth service issues via phone  </li>
</ul>
<ul>
<li>Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures  </li>
</ul>
<ul>
<li>Ability to write reports, business correspondence, and procedure manuals  </li>
</ul>
<ul>
<li>Ability to read and edit technical drawings/prints  </li>
<li>Ability to effectively present information and respond to questions from management, clients, and customers  </li>
<li>Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly  </li>
<li>Ability to anticipate and solve practical problems and resolve issues  </li>
</ul>
<ul>
<li>Self-starter with the ability to work both independently and within a team  </li>
</ul>
<ul>
<li>Ability to effectively communicate ideas and properly describe problems and solutions  </li>
</ul>
<ul>
<li>Ability to effectively handle multiple tasks, time management, and prioritization skills  </li>
</ul>
<ul>
<li>Well-developed planning, organization, analytical, and decision-making skills  </li>
</ul>
<ul>
<li>Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)  </li>
<li>Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills  </li>
</ul>
<ul>
<li>Ability to apply good judgment, strong work ethic, and integrity on the job. </li>
</ul>
Competencies:
Experience:
<ul>
<li>3-5 years of experience in the HVAC field or a technical support role </li>
</ul>
Education/Certification:
<ul>
<li>High School Diploma or GED Equivalent  </li>
</ul>
<ul>
<li>Vocational Certification / Degree preferred </li>
</ul>
People Management: No 
Physical Requirements / Work Environment:
<ul>
<li>Must be able to perform essential responsibilities with or without reasonable accommodations </li>
<li>Required regularly to sit, talk, and listen  </li>
</ul>
<ul>
<li>Required to stand, walk, use hands to pick up, handle or feel and reach with arms  </li>
<li>Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary  </li>
<li>Must be able to travel on business occasionally or work beyond normal work hours as necessary  </li>
<li>Must be able to lift boxes and/or equipment of up to 30 pounds  </li>
</ul>
<ul>
<li>Working Conditions –noise level in the work environment is usually quiet to moderate  </li>
</ul>
Reports To: 
<ul>
<li>MANAGER, TECHNICAL SUPPORT CENTER </li>
</ul>
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

TECHNICAL SUPPORT SPECIALIST

<h3>Job Description</h3>
Job DescriptionCompany Description 
Syntegon Technology&nbsp;is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology
Job Description 
Position Summary
This position manages incoming customer quotes, order requests or questions by phone, fax, email.&nbsp; Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.&nbsp;
Key Responsibilities
<ul>
<li>Process customer questions or requests for parts by phone, fax, or email in a timely manner.</li>
<li>Create and maintain a quick reference customer database organized by site location for all key account customer.</li>
<li>Provide customers with accurate part pricing quotations and order confirmations.</li>
<li>Review parts orders and make decisions based on departmental rules and conditions.</li>
<li>Communicate order status and part number information to internal and external customers.</li>
<li>Interface with third party vendors to identify, purchase and supply parts to customers.</li>
<li>Act as the liaison between our customers and our Centers of Competence.</li>
<li>&nbsp;Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing.</li>
<li>Partner with the accounts receivables team to resolve past due invoices.</li>
<li>Process repairs, returns and credit memos in a timely manner.</li>
<li>Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.</li>
<li>Support the team in gathering market intelligence to secure and enhance market position.</li>
<li>Recommend process and procedure improvements to management.</li>
<li>Support general departmental operations.</li>
<li>Other duties and/or special projects as assigned by the Parts Manager.</li>
</ul>
Qualifications 
Basic Requirements
&nbsp;
<ul>
<li>Associate degree in related field or equivalent related work experience.</li>
<li>3+ years’ experience in customer support role</li>
<li>2+ yrs working in SAP.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>2+ years’ experience working with an enterprise resource planning system (ERP)</li>
<li>2+ years’ experience working with Microsoft Office&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
</ul>
Preferred Qualifications
<ul>
<li>Ability to manage and resolve customer conflicts or issues.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong organization and time management skills.</li>
<li>Ability to build relationships with internal and external customers.</li>
<li>Skilled at working in a fast-paced and changing environment.</li>
<li>Ability to complete work with minimal supervision.</li>
<li>Experience reading technical documents.</li>
</ul>
 Additional Information 
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering &amp; Mathematics) Initiatives
<ul>
<li>FIRST Robotics (For Inspiration and Recognition of Science and Technology)</li>
<li>AWIM (A World In Motion)</li>
</ul>
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
NOTE: All official Syntegon job postings can be found at&nbsp;<a href="http://www.syntegon.com.&amp;nbsp" target="_blank">www.syntegon.com.&amp;nbsp</a>; Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh, New Richmond, and Minneapolis) prior to the job offer.
The expected compensation range for this non-exempt position is between $55,000 to $65,000 per year based on a full-time schedule.&nbsp;&nbsp;
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.
Benefits:
<ul>
<li>401K Match</li>
<li>Benefits to include: dental, vision, and prescriptions</li>
<li>Life Insurance</li>
<li>Long Term Disability Insurance – Employer paid</li>
<li>Education Assistance Program</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
</ul>
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering &amp; Mathematics) initiatives:
<ul>
<li>FIRST Robotics (For Inspiration and Recognition of Science and Technology)</li>
<li>AWIM (A World In Motion)</li>
</ul>
By choice, we are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Customer Support Representative

<h3>Job Description</h3>
Job Description
Technical Service Representative in the Midwest
 
Duties &amp; Qualifications
<ul>
<li>Must be knowledgeable about water-based and solvent-based liquid coatings and all application methods and equipment used in OEM industrial coating applications.</li>
<li>Excel at troubleshooting, conducting line audits and trials, training, recommending productivity and quality enhancements, and providing responsive customer support in the assigned territory.</li>
<li>Provide technical support to existing and prospective customers, including but not limited to troubleshooting, conducting line audits and trials, implementing SOPs, and data collection programs, and recommending productivity and quality enhancements.</li>
<li>Partner with Sales to set territory plans to achieve annual business objectives.</li>
<li>Coordinate daily and weekly activities to provide technical support to customers and prospects in the territory.</li>
<li>10 years’ experience in liquid Industrial Coatings in a field technical capacity.</li>
<li>Degree in a related field.</li>
<li>Reside in either the upper Midwest territory, ideally WI, southern MN, or eastern IA. </li>
</ul>

Join this dynamic team today and be part of an exciting journey as they push the boundaries of product development and make a real difference in the market.

Apply now to unleash your potential as a Technical Service Representative!

Technical Service Representative

<h3>Job Description</h3>
Job Description
Overview:
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Responsibilities:
<ul>
<li>Analyze operational and training data to assess performance and identify improvements.</li>
<li>Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.</li>
<li>Develop instructional materials and deliver presentations to large, diverse audiences.</li>
<li>Operate computer-based systems for simulation, analysis, and reporting.</li>
<li>Apply knowledge of Navy operational and administrative directives and procedures.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree preferred.</li>
<li>3 to 5 years of relevant experience required.</li>
<li>Strong analytical, communication, and presentation skills.</li>
<li>Familiarity with Navy systems, tactics, and operational environments.</li>
<li>Secret Clearance required with ability to obtain TS/SCI</li>
</ul>
Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
#cj
 Job Posted by ApplicantPro

Technical Support Specialist

<h3>Job Description</h3>
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Technical Support Manager Your role and responsibilities: In this role you will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV Switchboards. The work model for this role is hybrid. #LI-hybrid This role is contributing to the Process Automation Marine and Ports Division in Miramar, FL. You will mainly be accountable for: 
<ul>\n
<li>Supporting basic technical support cases, as well as complex cases with LV, MV Switchgear, Circuit Breakers, Protection Relays, and Transformers.</li>
\n
<li>Identifying technical problems and analyzing them through communications with customers and remote connections.</li>
\n
<li>Identifying improvement needs in the way of working and potential solutions for them, communicating them proactively and driving small improvement actions.</li>
\n
<li>Executing wrap-up and follow-up of support cases in a timely manner and preparing technical reports after case closure.</li>
\n</ul>
\n Qualifications for the role: 
<ul>\n
<li>Bachelor's degree in Electrical Engineering.</li>
\n
<li>3 or more, with 5+ preferred, years of experience.</li>
\n
<li>Experience in marine power generation and power distribution with focus on LV/MV Switchgear, Protection Relays, Transformers.</li>
\n
<li>Familiarity with marine/offshore work environment and procedures.</li>
\n
<li>Prior experience ABB Marine equipment is preferred, but not required.</li>
\n
<li>Proficiency in diagnostic tools and software used for troubleshooting of protection relays is also preferred.</li>
\n</ul>
\n ABB's Marine &amp; Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow. With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner. Why ABB? What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email&nbsp;protected]. Resumes and applications will not be accepted in this manner. We value people from different backgrounds. Could this be your story? Apply today or visit <a href="http://www.abb.com" target="_blank">www.abb.com</a> to read more about us and learn about the impact of our solutions across the globe.

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionTECHNICAL REPRESENTATIVE (COMMERCIAL/INDUSTRIAL ROOFING) CentiMark Corporation, the National leader in the commercial/industrial roofing industry, has an exceptional opportunity for a full-time Roofing Technical Representative to support sales reps in our Boston MA office.&nbsp; Summary of Job Description:
<ul>
<li>Travel to customers’ locations and inspect roofs.</li>
<li>Communicate with customers and check roofs for problem areas.</li>
<li>Measures roofs and estimate the amount of roofing material and labor needed to re-roof.</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers.</li>
<li>Assist in marketing for new accounts. </li>
</ul>
 Job Requirements:&nbsp; 
<ul>
<li>Organizational, Analytical, Problem Solving and People Skills.</li>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General Construction, Roofing and/or a goal to Sale </li>
<li>A Valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with: THERMOPLASTIC, BUR, METAL, SHINGLES, TILE, SPF FOAM, EPDM and COATINGS but, will train the right individual.</li>
</ul>
 CentiMark provides a great work environment with challenging career opportunities. Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>401K with Company Match</li>
<li>Paid Holidays and Vacation</li>
<li>Employee Stock Ownership Program (ESOP)</li>
</ul>
CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace&nbsp;- EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs" target="_blank">www.CentiMark.com/jobs</a>
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9RP8Nvggki

TECHNICAL REPRESENTATIVE

<h3>Job Description</h3>
Job DescriptionRequisition Title: Technical Service Representative II (049B0) US-FL-MelbourneDescription
Powertrain Assistance Center (PAC)
At Percepta, we bring first-class service across each market we support. As a Technical Representative II in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
<ul>
<li>
· Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.
· Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.
· Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.
· Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.
· Review digital photographs and supporting documentation.
· Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.
· Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
· Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.
· Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.
· Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)
· Provide assistance to F/L dealerships submitting powertrain warranty registrations.
</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>

What You Bring to the Role 
· High School Diploma or equivalent
· Minimum 2-3 year of customer service experience
· Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred

A Bit More About Your Role
· Ability to analyze repair shop diagnosis information to determine coverage eligibility
· Ability to read and understand workshop manual and electrical schematics
· Ability to speak confidently about repair procedures 
· Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
· Excellent interpersonal skills
· Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
· Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
· Flexibility and adaptability in a fast-paced environment
· Ability to analyze and solve problems
· Communicate and articulate in a professional and effective manner both verbally and written
· Ability to provide technical coaching and feedback to TSR I &amp; II level agents
· Ability to exercise independent judgment and decision making
· Reasoning ability and logical thinking
· Strong computer and typing skills – speed and accuracy of 40-60 WPM required
· Intermediate computer skills required, i.e. Web Browsing, Email
· Two years of customer service experience with an emphasis on chat required
· Ability to maintain the highest level of confidentiality
· Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
· Ability to work in a team fostered environment
· Ability to work in a multi-tasked environment, while prioritizing and organize work

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: 

Culture of Service - to be treated like you are the customer from day one 
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

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