field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
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Fraud Call Center Representative – Onsite in San Antonio, TX
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Address: 2822 General Hudnell Dr. San Antonio, TX 78266
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Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $16.75/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.
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What We Offer:
\n
<ul>\n
<li>Full-Time Employment: Reliable schedule and stability.</li>
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<li>Competitive Pay: Earn $16.75/hr with shift differentials—$1.00 extra per hour for shifts between 6 PM-6 AM (Monday-Friday), and/or $1.50 extra per hour on weekends.</li>
\n
<li>Paid Training &amp; Overtime: Get the training you need to excel and take advantage of overtime opportunities.</li>
\n
<li>Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.</li>
\n
<li>Career Growth: Opportunities to advance your career in a supportive, innovative environment.</li>
\n
<li>Full Benefits: Comprehensive benefit options and a great work environment that values your success.</li>
\n</ul>
\n
What You'll Do:
\n
<ul>\n
<li>Efficiently manage a high volume of inbound calls in a fast-paced environment.</li>
\n
<li>Provide outstanding customer support by answering inquiries related to their accounts.</li>
\n
<li>Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.</li>
\n
<li>Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.</li>
\n
<li>Process disputes and fraud claims in line with client policies and guidelines.</li>
\n
<li>Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.</li>
\n
<li>Log cases in the database, documenting actions taken and conversations with customers for accuracy.</li>
\n
<li>Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.</li>
\n
<li>Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.</li>
\n
<li>Support team operations during peak times or absences to help maintain seamless service.</li>
\n</ul>
\n
What We’re Looking For:
\n
<ul>\n
<li>An effective communicator who can clearly explain complex information.</li>
\n
<li>A dedicated professional with a strong work ethic and problem-solving skills.</li>
\n
<li>A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.</li>
\n
<li>Ready to commit to 100% attendance during our three-to-five-week paid training period.</li>
\n</ul>
\n
Requirements:
\n
<ul>\n
<li>Must be at least 18 years old with a High School Diploma or equivalent.</li>
\n
<li>Must have 6 months of Customer Service, Call Center or Dispatch experience.</li>
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<li>Complete a background check, credit check, and security fingerprinting.</li>
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<li>Must be able to work onsite in our San Antonio office.</li>
\n</ul>
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Preferred Qualifications:&nbsp;&nbsp;&nbsp;
\n
<ul>\n
<li>6 months of experience in the banking/financial industry.</li>
\n</ul>
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Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in San Antonio!
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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.&nbsp; For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.75
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:&nbsp;&nbsp;click here to access or download the form. &nbsp;Complete the form and then email it as an attachment to&nbsp;<a href="mailto:FTADAAA@conduent.com" target="_blank">FTADAAA@conduent.com</a>.&nbsp;You may also&nbsp;click here to access Conduent's ADAAA Accommodation Policy.

Fraud Call Center Representative

<h3>Job Description</h3>
Job Description
Full-Time Call Center Representative Location: Mobile, AL
Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.
We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.
Key Responsibilities:
<ul>
<li>Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.</li>
<li>Accurately gather and relay essential information, ensuring all message details are thorough and precise.</li>
<li>Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.</li>
</ul>
Qualifications:
<ul>
<li>A welcoming voice and an upbeat, professional tone.</li>
<li>Strong command of the English language, including excellent spelling and grammar.</li>
<li>Proficiency in a Windows-based computer environment.</li>
<li>Ability to type 35 words per minute or more.</li>
<li>Excellent attendance record.</li>
<li>Availability to work one weekend day</li>
</ul>
No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.
Compensation and Benefits:
Compensation: $20/hr with Perfect Attendance
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $17 / Hour.
<ul>
<li>Full-time employees are eligible for a robust benefits package including:
<ul>
<li>Employee Stock Ownership</li>
<li>Comprehensive Medical, Dental, and Vision Benefits</li>
<li>Paid Vacation</li>
<li>Traditional 401K with company matching</li>
<li>Free Life Insurance Policy</li>
<li>Legal Assistance</li>
</ul>
</li>
</ul>
Shifts:
<ul>
<li>Full-Time - 40 hours per week, 10-hour shifts</li>
<li>Must be available to work a weekend day (Sat or Sun each week)</li>
<li>Training will last approximately one week. On your second week, you will move to your new set schedule.</li>
</ul>
Signius is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
 
 Job Posted by ApplicantPro

Call Center Representative

<h3>Job Description</h3>
Job Description
Job Title: Transportation Support Specialist – Remote Gate Management (RGM)
Location: Tempe, AZ
Pay Rate: $21.00/hour
Contract Duration: 4-month contract with high potential for full-time conversion
Start Date: TBD
Work Schedule:
<ul>
<li>Must be open to any 5-day schedule, including weekends</li>
<li>Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM</li>
<li>Team operates 7 days/week</li>
<li>Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week</li>
<li>Must be available to work holidays</li>
</ul>
Position Overview
As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.
This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.
Key Responsibilities
<ul>
<li>Verify truck and shipment details via live audio/video feeds</li>
<li>Coordinate driver check-ins, loading/unloading, and departures</li>
<li>Communicate updates to internal teams and external partners</li>
<li>Follow SOPs and escalate issues as needed</li>
<li>Support gate operations to free up on-site associates for other tasks</li>
<li>Maintain accurate records and transaction logs</li>
</ul>
Qualifications
<ul>
<li>1+ year of high-volume call center or customer support experience</li>
<li>Strong job tenure and reliability</li>
<li>Ability to follow SOPs and solve problems independently</li>
<li>Proficiency in Microsoft Excel and keyboard shortcuts</li>
<li>Technically savvy and able to learn quickly</li>
<li>Comfortable working in a fast-paced, high-pressure environment</li>
</ul>
Performance Expectations &amp; KPIs
<ul>
<li>Transactions Completed: 22/hour (180–230/day)</li>
<li>Average Handle Time: 120–150 seconds</li>
<li>Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)</li>
<li>System tracks availability, breaks, and productivity metrics</li>
</ul>
Employee Value Proposition (EVP)
<ul>
<li>Opportunity to join the world’s largest logistics company</li>
<li>High conversion rate to full-time employment</li>
<li>Day-one benefits upon conversion</li>
<li>Up to $5,000 tuition reimbursement for online or college courses</li>
<li>Career advancement support across teams</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
Job Title: Healthcare Call Center Representative
Pay: $19 an hr | Bi-weekly
Job Type: Onsite in Monroeville, PA
Shift Options:
<ul>
<li>All schedules will be M-F, training will be M-F 8-4:30am local time, post training contingents will transition to M-F with hours that they agree upon with the business.</li>
<li>Shift options after training</li>
<li>
Schedule Options: • Option 1: 8:00 AM – 4:30 PM • Option 2: 9:00 AM – 5:30 PM • Option 3: 11:00 AM – 7:30 PM • Option 4: 12:15 PM – 8:45 PM
Split Schedule Options: • Option 1: 9:00 AM – 1:00 PM, then 5:00 PM – 9:00 PM • Option 2: 9:00 AM – 1:00 PM, then 4:00 PM – 8:00 PM
</li>
</ul>
Healthcare Call Center Representative Overview:
<ul>
<li>In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls.</li>
<li>You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.</li>
<li>You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.</li>
<li>Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.</li>
<li>You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within our company We offer Work from Home flexibility if you meet the criteria.</li>
<li>Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program.</li>
<li>Adherence to HIPAA and governmental compliance are required in this role.</li>
<li>We have a comprehensive training program to ensure your success on the team.</li>
<li>This includes virtual training of a minimum of 6 weeks.</li>
<li>Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!</li>
<li>Training location can vary by individual experience with onsite and WFH opportunities.</li>
<li>Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work.</li>
<li>We are currently offering full time schedules with an opportunity to do a split shift if interested.</li>
</ul>
Healthcare Call Center Representative Qualifications:
<ul>
<li>1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)</li>
<li>Computer proficiency in Windows-based applications</li>
<li>Associates degree or equivalent experience</li>
<li>Ability to problem solve in a positive, productive manner</li>
<li>Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life</li>
<li>Reliability and compliance with scheduling standards</li>
<li>Ability to exhibit patience and empathy and express assurance and confidence</li>
<li>Strong customer service skills, including courteous telephone etiquette and professionalism</li>
<li>Strong oral, interpersonal and communication skills</li>
<li>6+ months of healthcare experience</li>
<li>High School Diploma or equivalent experience</li>
</ul>
Healthcare Call Center Representative Benefits:
<ul>
<li>Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.</li>
<li>A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.</li>
</ul>
How to Apply:
If you are interested in this position, please apply OR submit your resume to:
Saw Hlaing | <a href="mailto:shlaing@alinestaffing.com" target="_blank">shlaing@alinestaffing.com</a> | 412-790-5425

Healthcare Call Center Representative

<h3>Job Description</h3>
Job Description
HoneyCar, the Sweetest way to grow your career!
About HoneyCar
HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store, at home, or a combo of both. Through transparent pricing and a seamless online experience, we support the customers wishes of working with a member of our team or buying it on their own, online.
HoneyCar believes that happy employees create happy customers and strives to be a "Best Company To Work For". If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you!
Core Values: Growth Minded - People-Centered - We Own It - Driven For Success
About the position
As the BDC Rep, you will ensure that customers experience The Sweetest Way To Buy or Sell Your Car™ by coordinating appointments for potential customer's.&nbsp;The BDC rep must be a technically savvy individual who understands today's technologies and who can communicate in a clear and efficient way with customers using internet/email, mobile/Smart phones, tablets, etc. in order to schedule appointments and demonstrate product features while maintaining an ongoing relationship with customers to encourage networking and repeat business.
Benefits
<ul>
<li>Daily training, coaching, and mentoring</li>
<li>Access top tier industry software</li>
<li>401(k) Plan</li>
<li>Medical/Vision/Dental Package</li>
<li>Long &amp; Short Term Benefits</li>
<li>Life Insurance</li>
<li>Paid Training</li>
</ul>
Responsibilities
<ul>
<li>Answer customer calls and establish follows-up with sales appointments.</li>
<li>Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.</li>
<li>Provide customers with initial product information and direct them to the appropriate dealership resources.</li>
<li>Present initial financing options based on customer needs.</li>
<li>Follow up with leads that are not ready to make an appointment or no-show.</li>
<li>Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.</li>
<li>Utilize CRM tracking system daily.</li>
</ul>
Qualifications
<ul>
<li>At least one previous role based in customer service experience</li>
<li>Excellent teammate with collaborative attitude and eagerness to improve</li>
<li>Prompt and courteous demeanor</li>
<li>Positive and hardworking personality</li>
<li>Strong computer skills</li>
<li>Valid driver’s license</li>
</ul>
Schedule
<ul>
<li>Day shift</li>
<li>5 Day work week</li>
<li>Off Sundays</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Dealership Call Center Representative

<h3>Job Description</h3>
Job Description
Client: Blink Health
Position: Bilingual Call Center Agents (Korean, Vietnamese, Cantonese)
REQUIRED SKILLS AND EXPERIENCE
Bilingual in Korean, Vietnamese, or Cantonese
Strong customer service skills
Strong technical aptitude and ability to learn new software
Open to being onsite 5 days a week

JOB DESCRIPTION
A closed door pharmacy is looking to hire a call center agent to sit onsite in Pittsburgh, PA. This individual will receive inbound calls to resolve issues from doctors, insurers, and patients. This individual needs to be bilingual in Vietnamese, Cantonese, or Korean with strong command of the English language.&nbsp;

Bilingual Call Center Representative

<h3>Job Description</h3>
Job Description
Job Title: Transportation Support Specialist – Remote Gate Management (RGM)
Location: Tempe, AZ
Pay Rate: $21.00/hour
Contract Duration: 4-month contract with high potential for full-time conversion
Start Date: TBD
Work Schedule:
<ul>
<li>Must be open to any 5-day schedule, including weekends</li>
<li>Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM</li>
<li>Team operates 7 days/week</li>
<li>Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week</li>
<li>Must be available to work holidays</li>
</ul>
Position Overview
As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.
This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.
Key Responsibilities
<ul>
<li>Verify truck and shipment details via live audio/video feeds</li>
<li>Coordinate driver check-ins, loading/unloading, and departures</li>
<li>Communicate updates to internal teams and external partners</li>
<li>Follow SOPs and escalate issues as needed</li>
<li>Support gate operations to free up on-site associates for other tasks</li>
<li>Maintain accurate records and transaction logs</li>
</ul>
Qualifications
<ul>
<li>1+ year of high-volume call center or customer support experience</li>
<li>Strong job tenure and reliability</li>
<li>Ability to follow SOPs and solve problems independently</li>
<li>Proficiency in Microsoft Excel and keyboard shortcuts</li>
<li>Technically savvy and able to learn quickly</li>
<li>Comfortable working in a fast-paced, high-pressure environment</li>
</ul>
Performance Expectations &amp; KPIs
<ul>
<li>Transactions Completed: 22/hour (180–230/day)</li>
<li>Average Handle Time: 120–150 seconds</li>
<li>Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)</li>
<li>System tracks availability, breaks, and productivity metrics</li>
</ul>
Employee Value Proposition (EVP)
<ul>
<li>Opportunity to join the world’s largest logistics company</li>
<li>High conversion rate to full-time employment</li>
<li>Day-one benefits upon conversion</li>
<li>Up to $5,000 tuition reimbursement for online or college courses</li>
<li>Career advancement support across teams</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mesa,AZ.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
Position: Transportation Specialist
Pay: $21 - $22
Training: Mon-Fri 8-5pm MST 
Hours: Days will vary; 9:00-6:00pm MST, Weekend availability required 
Overtime: During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week
Holidays: Must be able/open to working Holidays
Work Environment: Onsite in Tempe, AZ
Contract Duration: 4 Month Contract – High potential to convert after 4 months.
DESCRIPTION
Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job Responsibilities:
<ul>
<li>Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network</li>
<li>Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches</li>
<li>Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads</li>
<li>Will be making outbound calls seeking to understand the potential or current “failure” discovered in the systems</li>
<li>Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks</li>
<li>Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC &amp; YMS)</li>
<li>Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.</li>
<li>Provide support to field teams in driver assignment, load acceptance and driver/equipment availability</li>
</ul>
BASIC QUALIFICATIONS
<ul>
<li>Call Center Background (Inbound or outbound)</li>
<li>Call control is main skill, focus on details/facts to get to resolution</li>
<li>Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem</li>
<li>Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience) </li>
<li>Work 40 hours/week, and overtime as required</li>
<li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>1+ year of call center experience</li>
<li>Collections, insurance, claims, investigations </li>
<li>Ability to problem solve in the moment</li>
<li>Agile- Open to change and enjoys a fast-paced work environment</li>
</ul>

Performance Metrics:
<ul>
<li>There will be weekly performance progress reports that will monitor certain performance goals for the department</li>
<li>Utilization and Productivity are key metrics</li>
<li>Call volume 50-60 outbound calls a day 5-7 min long</li>
<li>Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need</li>
<li>Growth potential and upward mobility</li>
<li>PTO and Sick time</li>
<li>Benefits</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
BCforward&nbsp;is currently seeking a highly motivated&nbsp;Call Center Representative for an opportunity in&nbsp;New Mexico State.

Title: CSR – Call Center Representative 
Duration: 15 Months Contract (Very high possibility of extension up to 2 years)
Location: Remote (Local to State of New Mexico)
Start Date: Sep 22nd, 2025
Shift Schedule (post training): M-F, shifts between 7:00am - 7:00pm MST, daily hours and shifts vary
• Training schedule: M-F, 8am to 5pm MST
• Job Description is below for the requisition
Job Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answer incoming phone calls, chats, and/or emails
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct outreach phone calls and/or emails
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide outstanding customer service
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognize and follow call flows with scripts
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and review customer inquiries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research information using multiple systems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relay research findings and outcomes to customers
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and escalate appropriate issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clearly documents call information and encounters in call logs
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognize and alert management of risk and trends
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quickly transition from one task to another
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a professional demeanor
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other duties as assigned
Qualifications and Requirements Basic Qualifications (Required Credentials)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2years of Customer Service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1year of call center environment experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma or GED
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with computers: Experience using the internet, email via Outlook, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data entry experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Listening, verbal, and written communication experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Office (Excel, Word, Outlook, and Teams) experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internet access is sufficient to handle calls received via the Internet
- Candidates need to be 100% NM residents.
Benefits:
BCforward&nbsp;offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward&nbsp;is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s&nbsp;6,000 consultants support more than 225 clients globally.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
Location: Phoenix, AZ (In-Office - Midtown area)
Type: Full-time
Compensation: Competitive hourly + performance-based bonus
Experience Level: Entry-level to early-career sales
About AllStar Services
At Allstar Services, we're redefining the roofing and exterior remodeling industry with fast-paced growth and high-impact opportunities. Backed by Morgan Stanley Capital Partners, we operate a national portfolio of top-performing residential and commercial roofing companies, delivering best-in-class solutions to homeowners and businesses across the U.S.
 
We're built for momentum and innovation, thriving in a high-energy environment where big moves happen fast. With rapid expansion, evolving projects, and the chance to be part of something scaling at an incredible pace, Allstar Services is where you can gain valuable experience in a dynamic industry.
About the Role
We're building a modern, efficient Lead Response Center to support one of the fastest-growing residential roofing platforms in the country. As a Lead Response Specialist, you'll be the first point of contact for homeowners interested in roof replacements or inspections - helping turn that first contact into a scheduled appointment for our sales team.
This role is ideal for someone who enjoys connecting with people, moving with urgency, and being part of a team. You'll use clear scripts, proven tools, and strong support to drive results - no guesswork, no cold calling, no pressure to close a sale.
 
What You'll Do
<ul>
<li>Respond quickly and professionally to new homeowner leads via phone, text, and email - we aim to follow up in under a minute</li>
</ul>
<ul>
<li>Use scripts and checklists to guide conversations and qualify interest</li>
</ul>
<ul>
<li>Schedule appointments that work for both the customer and our field teams</li>
</ul>
<ul>
<li>Work within easy-to-use systems to track lead details, update statuses, and log outcomes</li>
</ul>
<ul>
<li>Collaborate with teammates to keep lead flow organized and running smoothly</li>
</ul>
<ul>
<li>Meet and exceed lead outreach targets like speed-to-lead and booked appointments</li>
</ul>
<ul>
<li>Perform ad hoc duties as assigned and to support professional growth</li>
</ul>
<ul>
<li>Receive coaching and feedback to keep improving and growing in the role</li>
</ul>
 
You Might Be a Fit If You...
<ul>
<li>Enjoy fast-paced, focused work where you're trusted to get things done</li>
</ul>
<ul>
<li>Have experience in customer service, hospitality, retail, or phone-based roles</li>
</ul>
<ul>
<li>Are comfortable talking on the phone and using tools like calendars or calling and messaging platforms</li>
</ul>
<ul>
<li>Want a role that builds confidence, communication skills, and opens doors to future growth</li>
</ul>
 
Relevant Skills &amp; Traits
<ul>
<li>Adaptability</li>
</ul>
<ul>
<li>Excellent communications skills</li>
</ul>
<ul>
<li>Teamwork</li>
</ul>
<ul>
<li>Strong time management</li>
</ul>
<ul>
<li>Computer literacy</li>
</ul>
<ul>
<li>Roofing product knowledge (preferred, but not required)</li>
</ul>
 
Required Qualifications
<ul>
<li>High school diploma or GED equivalent</li>
</ul>
<ul>
<li>1+ years of work experience</li>
</ul>
<ul>
<li>English-speaking</li>
</ul>
<ul>
<li>Legal to work in the USA</li>
</ul>
 
Compensation &amp; Perks:
<ul>
<li>Base hourly pay + regular performance bonuses based on results</li>
</ul>
<ul>
<li>Medical, dental, and vision benefits after 60 days</li>
</ul>
<ul>
<li>401k, life insurance, paid time-off, paid holidays, and more as part of a robust benefits package</li>
</ul>
<ul>
<li>Paid training, clear expectations, and real support from your team</li>
</ul>
<ul>
<li>A growing company with opportunities to move into sales, operations, or leadership</li>
</ul>
 
If you're ready to grow with a team that values innovation and impact, we'd love to hear from you. Want to be at the center of our growth? Join us.
 
Allstar Home Services seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with Allstar will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Allstar Services' Equal Employment Opportunity Policy.

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