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<h3>Job Description</h3>
Job Description
Position Summary
The position of Technical Support Specialist I is established to provide front line service desk support for credit union. Maintain service levels set by the department.
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>Associates degree or equivalent work experience. </li>
<li>A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.</li>
<li>2 years of experience supporting PC systems, hardware and software, in a professional capacity.</li>
<li>Enterprise level competency with Microsoft Windows, Office and Outlook.</li>
<li>Basic knowledge of Networking, Desktop and/or Laptop imaging.</li>
<li>Working knowledge of Active Directory.</li>
<li>Professional and effective interaction, verbal and written communication skills.</li>
<li>Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines. </li>
<li>Track record of applying critical thinking and effective problem-solving skills.</li>
<li>Prior experience with service desk ticketing systems preferred.</li>
<li>Win10, Win11, and virtual desktop familiarity preferred.</li>
<li>Office 2016, 2019, O365 familiarity preferred.</li>
<li>Zoom and MS Teams familiarity preferred.</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Receive, process, and resolve IT service desk requests </li>
<li>Provide technical support to all departments and branches</li>
<li>Provide excellent Customer Service and support for trouble desk issues.</li>
<li>Escalate service desk requests and provide status updates to users</li>
<li>Install and Support PC’s, phones, and other equipment</li>
<li>Install and configure software applications</li>
<li>Adds/moves/changes to user accounts in Active Directory and other applications</li>
<li>Troubleshoot computer hardware and software</li>
<li>Troubleshoot Email and Mobile Devices</li>
<li>Basic printer configuration and support</li>
<li>Assist with initial configuration of new equipment &amp; software</li>
<li>Install and configure software applications utilizing endpoint management solution. </li>
<li>Active Directory triage/troubleshooting.</li>
<li>Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.</li>
<li>Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures</li>
</ul>
Other Duties &amp; Responsibilities
<ul>
<li>Perform other duties as assigned.</li>
<li>Occasional travel.</li>
</ul>
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
 Monday - Friday 8:30am to 5:30pm Saturday (rotating) - 8:00am to 4:30pm Full time - 40 hours a week

Technical Support Specialist I

<h3>Job Description</h3>
Job Description
Innovative Environmental LLC, provides diverse facility support services throughout southern New England. Innovative Environmental's&nbsp;success can be attributed to project-oriented results and customer satisfaction. You would be an integral part of maintaining and growing our commitment to serving our clients.
For over 30 years, IE has continued to provide exceptional services while adapting to ever changing client needs in the facility support services environment. As a leading service-oriented company, IE's vertically integrated approach offers diverse group services and specialized skills on time and on budget. Essential, Mission-Critical or Routine services have included Maintenance, Specialty Cleaning &amp; Services,&nbsp;Restoration, and Construction to Hospitals/Healthcare&nbsp;,&nbsp;Industrial/Commercial&nbsp;,&nbsp;Education, and &nbsp;Government Industry Sectors. As a part of our team, the Technical Sales representative will maintain customer satisfaction with existing accounts as well as develop new business opportunities.
Key Responsibilities include but are not limited to:
<ul>
<li>Maintain relations with existing accounts</li>
<li>Develop new and expanded business opportunities within our established business sectors</li>
<li>Field/site evaluations and inspections providing direct client support</li>
<li>Prepare proposals in coordination with company operations</li>
<li>Clearly identify and provide necessary technical information to company operations</li>
<li>Project &nbsp;orientated, Work flexible hours as needed based on client requirements, occasional weekends</li>
<li>Research and interpret various federal, state, and municipal regulations as they relate to company services and business sectors</li>
</ul>
Qualifications:
<ul>
<li>Self-Motivated, able to work alone with little direction</li>
<li>&nbsp;Results orientated/sense of urgency – ability to drive to tight timelines</li>
<li>&nbsp;Must have good verbal and written communication skills</li>
<li>·High level of attention to detail</li>
<li>·Must have reliable personal vehicle. And&nbsp;valid driver's license issued in the United States.</li>
<li>Experience preferred in any of the following work environments: Facility Management, Technical Sales, Industrial cleaning, Fire/Water/Flood damage, Mold remediation, Commercial Kitchens and Exhaust systems, MEP, Duct cleaning, HVAC, Bio-Hazards, Restoration, and/or Specialty Construction services</li>
</ul>

Technical Sales representative

<h3>Job Description</h3>
Job DescriptionTechnical Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  
&nbsp;
Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727
Job Overview
Foundever is hiring Technical Customer Service Associates!&nbsp;We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions.&nbsp;Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.&nbsp;
What We're Looking For:
<ul>
<li>Ability to multitask in and navigate between screens efficiently while assisting customers&nbsp;</li>
<li>Comfortable in a fast-paced environment</li>
<li>Must be 18+ years of age</li>
<li>High school diploma (or GED equivalent)</li>
<li>Must pass a criminal background</li>
</ul>
Key Skills &amp; Responsibilities:
<ul>
<li>Handle inbound customer service calls</li>
<li>&nbsp;Drive customer satisfaction through voice, chat and email communication</li>
<li>&nbsp;Navigate multiple systems and tools</li>
<li>Recommend product solutions for unique customer needs</li>
</ul>
Why You Should Join Us:
<ul>
<li>Pay: $17/hour base rate + growth opportunities up to $19/hour</li>
<li>&nbsp;100% paid training</li>
<li>&nbsp;Dedicated time to skill development&nbsp;</li>
<li>&nbsp;Benefits including medical, dental, life, and vision insurance</li>
<li>&nbsp;Employee Assistance Program (EAP)</li>
<li>&nbsp;401k retirement plan with company match</li>
<li>&nbsp;Employee discounts</li>
<li>&nbsp;Referral bonuses</li>
<li>&nbsp;Internal Mobility (84% of our managers are promoted within)</li>
</ul>
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;
Get to know us at <a href="http://www.foundever.com" target="_blank">www.foundever.com</a> and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Technical Customer Service Representative

<h3>Job Description</h3>
Job Description
Technical Support Representative&nbsp;(Contact/Call Center)
&nbsp;
Ezee Fiber is seeking a&nbsp;Technical Support Representative (TSR)&nbsp;(Contact/Call Center)&nbsp;to lead our team of dedicated, customer-focused professionals. As the first point of contact for customers with service enquiries, TSR will deliver exceptional support with both technical expertise and a commitment to outstanding customer service.
&nbsp;
About Ezee Fiber
At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
&nbsp;
Key Responsibilities
<ul>
<li>Understand telecommunications, infrastructure, and backbone technologies.</li>
<li>Properly analyze and troubleshoot customer issues.</li>
<li>Maintain a flexible schedule to meet company demands, including evenings, third shifts, and weekends.</li>
<li>Focus on delivering exceptional customer service experiences and assist customers with technical questions.</li>
<li>Document Customer Interactions: Accurately document all customer interactions, troubleshooting steps, and resolutions in the company’s CRM.</li>
<li>Provide Training and Support: Assist in training new team members on technical procedures and customer service best practices.</li>
<li>Escalate Complex Issues: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams when necessary.</li>
<li>Stay Updated on Product Knowledge: Keep current with new service offerings, technology updates, and best practices to deliver informed support.</li>
<li>Participate in Continuous Improvement: Provide feedback to improve processes and enhance the customer experience, contributing ideas for optimizing support workflows.</li>
<li>Perform other duties as required.</li>
</ul>
 
Qualifications
<ul>
<li>Proven experience in technical support roles, preferably in the telecommunications or FTTH industry.</li>
<li>Bilingual preferred (fluent in Spanish), but not required.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Analytical mindset with the ability to leverage data for decision-making.</li>
<li>Proficiency in using software and Microsoft Office Suite.</li>
<li>Ability to adapt to a fast-moving and changing environment.</li>
<li>Ability to work independently.</li>
<li>Excellent multitasking, prioritization, and time management abilities.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>
 
What We Offer
<ul>
<li>Competitive compensation package</li>
<li>Health, Dental and Vision insurance</li>
<li>401(k) match</li>
<li>Paid time off and other generous benefit programs</li>
</ul>
 
Why Join Us
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the&nbsp;Technical Support Representative (TSR)&nbsp;(Contact/Call Center), you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
&nbsp;
Company DescriptionEzee Fiber is a rapidly growing, Houston-based fiber telecommunications company. We provide premium multi-gig fiber internet service to residential, business, and government customers through our 100% fiber-optic network. Ezee Fiber's multi-gig internet speeds, award-winning local customer service and transparent pricing model sets us apart from the competition. We operate a carrier-grade network throughout Texas, Illinois, New Mexico and Washington, supported by local teams that live and work in the communities we serve. 
<h3>Company Description</h3>
Ezee Fiber is a rapidly growing, Houston-based fiber telecommunications company. We provide premium multi-gig fiber internet service to residential, business, and government customers through our 100% fiber-optic network. Ezee Fiber's multi-gig internet speeds, award-winning local customer service and transparent pricing model sets us apart from the competition.\n\nWe operate a carrier-grade network throughout Texas, Illinois, New Mexico and Washington, supported by local teams that live and work in the communities we serve.

Technical Support Representative (Contact/Call Center)

<h3>Job Description</h3>
Job Description
Now is the best time to join Johnstone Supply. The Technical Support Representative is responsible for leading, developing, and implementing structure for technical sales support, training, and warranty. Responsibilities include providing a technical resource for customers and employees regarding equipment best practices. Develop technical and NATE related training programs for customers and employees. Assist Account Managers in closing sales opportunities. Provide structure related to warranty and unit exchange policy to reduce the number of warranty transactions. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.
***Applicants must have experience in HVAC/R systems, components, or field service. This is not an IT support role***
 
Position responsibilities:
<ul>
<li>Develop guidelines and tools to meet the growing demand for technical sales support. Provide technical support and troubleshooting for our customers and our employees. Assist in “on-site field support” for trouble jobs but refrain from touching, modifying, repairing or installation of product. </li>
<li>Create a NATE training program for the Johnstone Supply. Also implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment.</li>
<li>Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of equipment. Provide technical training for customers as part of an in-house service to capture and retain sales.</li>
<li>Develop structure for warranty process and unit exchanges to reduce warranty transactions. Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.</li>
<li>Track and report regularly warranty failure rates, number service schools conducted, and number of attendees trained – both customer and employee.</li>
<li>Assist the branches in becoming one of the leading NATE testing centers in the U.S.</li>
<li>Assists the Purchasing and Marketing team with product mix, superseded products/subs, and add-ons/related items for increase sales.</li>
<li>Establish and maintain relationships with vendor partners and key customers.</li>
<li>Through internal/external resources maintain up-to-date understanding of industry trends and technical developments that effect target markets/products.</li>
<li>Participates in Marketing and Sales meetings, providing customer and product data, strategies and opportunities.</li>
<li>Establishes and maintains a consistent company image throughout all training and sales events/presentations.</li>
<li>Performs other duties as assigned for smooth and efficient operations and to maintain a high level of support and service in achieving Johnstone’s business operations. </li>
</ul>
Position requirements:
<ul>
<li>High school degree or equivalent (i.e. GED) required; B.A. or A.A. in related field preferred.</li>
<li>5+ years of HVAC field service experience.</li>
<li>Travel (mostly driving) may be up to 50% on the local, state, and regional basis as needed.</li>
<li>Must possess excellent communication and interpersonal skills.</li>
<li>Ability to define problems, collect data, establish facts and draw valid conclusions.</li>
<li>Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.</li>
<li>Ability to make business decisions by an analytical as well as creative process.</li>
<li>Proficient in Word, Excel and PowerPoint</li>
<li>Excellent interpersonal and communication skills, both written and oral, with ability to communicate proficiently in English in both formats</li>
</ul>
 Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors &amp; values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:
<ul>
<li>Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li>
<li>Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.</li>
<li>One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li>
<li>Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li>
<li>Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.</li>
</ul>
 At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:
<ul>
<li>Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders</li>
<li>Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests</li>
<li>Holiday pay – we recognize and pay our employees for 7.5 holidays per year</li>
<li>Employer subsidized medical, dental, and vision plans.</li>
<li>Employer paid life insurance </li>
<li>Voluntary short-term disability, accident and critical illness insurance</li>
<li>24/7 Access to virtual care/telehealth options, and Parental Time Off</li>
<li>Flexible spending accounts (FSA)</li>
<li>$100 wellness reward for completing annual health check-up</li>
<li>Employee Assistance Program (EAP) for you, and your family</li>
<li>Coverage for chiropractic, acupuncture, and massage therapy services</li>
<li>Tuition reimbursement, up to $5,250 per year</li>
<li>Employee referral bonus program – earn up to $4,000 per year</li>
<li>Employee service milestone recognition program</li>
<li>Employee discounts on products &amp; retail discounts</li>
<li>Variety of incentive plans for employees</li>
<li>Bi-weekly pay days on every other Friday</li>
<li>Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees</li>
</ul>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.
Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.
 EOE &amp; E-Verify Participating Employer.

Technical Support Specialist (HVAC/R)

<h3>Job Description</h3>
Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.

Technical and Customer Support Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.
Job Description 
Position Summary&nbsp;
The purpose of the Tier 1 Technical Support Team Member is to assist customers who are experiencing difficulty with the use of IT applications, products, or services. Complex/high priority problems are elevated to Tier II Technical Support Team Members for resolution when needed, but the Tier 1 Technical Support Team Member is responsible for ensuring that an effective solution is provided to the user.
Accountabilities/Responsibilities&nbsp;
<ul>
<li>Answers incoming calls in a busy help desk environment – up to 500 calls per month</li>
<li>Works with remote sites on trouble issues – software/hardware</li>
<li>Troubleshoots each call and provides a resolution</li>
<li>Records required customer and problem information into the help desk ticketing system</li>
<li>Follows up on open tickets, updates the ticket notes accordingly, and keeps in contact with the end user until the issue is resolved</li>
<li>Closes tickets with the appropriate resolution notes after the issue is resolved</li>
<li>If needed, escalates tickets to Tier II Technical Support Analysts to help work towards a resolution</li>
<li>Supports and trains end users on Winsupply’s software programs</li>
<li>Performs basic AR audits</li>
<li>Performs daily morning and evening duties</li>
<li>Performs additional duties as assigned</li>
<li>Ability to work Monday – Friday 10am-7pm</li>
</ul>
Competencies for Success
<ul>
<li>Analytical and Critical Thinking</li>
<li>Builds Customer Experience</li>
<li>Communication</li>
<li>Planning and Organizing</li>
</ul>
&nbsp;
Qualifications 
Minimum Qualifications
<ul>
<li>Associate’s Degree in a IT related field preferred</li>
<li>1-3 years of technical support experience required</li>
<li>Work experience in a call center/help desk environment preferred</li>
<li>AS 400 knowledge preferred</li>
<li>Working knowledge of Windows Operating Systems required</li>
<li>Working knowledge of Microsoft Office applications preferred</li>
<li>Good typing skills</li>
<li>Good documentation skills</li>
<li>Excellent problem-solving skills</li>
<li>Strong interpersonal skills to effectively handle customers in a positive, service-oriented fashion</li>
<li>Strong verbal and written communicator</li>
<li>Must possess good phone etiquette</li>
<li>Must be able to work well with others</li>
<li>Must be able to learn and support new and fast-changing technologies</li>
<li>Is detail oriented</li>
<li>Must possess good work habits under pressure</li>
</ul>
 Additional Information 
Physical Demands
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
<ul>
<li>Sitting for extended periods of time</li>
<li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.</li>
<li>Ability to work a non-traditional schedule and be on-call for emergency situations</li>
<li>May need to travel occasionally</li>
</ul>
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Technical Support Analyst - Tier 1

<h3>Job Description</h3>
Job Description
About Us
Come work with the best! At Maine Drilling &amp; Blasting (MD&amp;B) we work like owners because we are owners. As a majority employee owned ESOP Company, we work with the unity of family and the determination of business owners. Our standard is to achieve operational excellence at all levels of the organization, whether we are serving internal or external customers. We are fueled by success, because we are personally vested in the outcome.
In addition to our employer-contributed Employee Stock Ownership Plan (ESOP) retirement program, we also have a traditional Company matched 401(k), health, dental, vision, life, and disability benefits.
If advancement is what you’re looking for, we offer that also. Our learning and development opportunities are industry leading, and the formula for our success is centered on promotion from within.
Intrigued? Read on to learn more about specific opportunities to join our dedicated team.
About The Opportunity
Independent Explosives has become the supplier of choice in the quarry, construction and underground markets throughout the northeast. Along with superior customer service, IEX will be expanding our offerings to include a variety of technical support across its broad market. The IEX Technical Sales Representative provides technical support to existing customers while at the same time using new technology to help grow the business. This role will also support Account Managers to provide quality reliable service to help our customers to improve safety and efficiencies.
What you will be doing: 
<ul>
<li>Will participate in the IEX safety culture by following all company safety policies and practices.</li>
<li>Operate bore-track, and UAV (drone) equipment.</li>
<li>Blaster and product training in both field in classroom.</li>
<li>Training support for electronic detonators.</li>
<li>Maintain professional representation to develop and foster customer relationships.</li>
<li>Provide training, guidance, direction and leadership to others to ensure work is performed to IEX standards and customer expectations.</li>
<li>Attention to detail in the reliability and quality of the information using good judgment to identify any anomalies.</li>
<li>Developing marketing strategies to gain market share.</li>
<li>Ensuring efficient accurate deliveries to meet customer expectations.</li>
<li>Participate in monthly wrap up meetings.</li>
<li>Performs all other related duties as assigned.</li>
<li>Demonstrates a commitment to the “Safety First” mantra throughout the Company.</li>
</ul>
In order to be successful in this role, here’s what we will need from you:
<ul>
<li>Must have strong communications skills.</li>
<li>Possess a valid driver’s license and have an acceptable driving record as defined by the company insurance carrier.</li>
<li>Strong computer skills.</li>
<li>Strong technical communications skills (reading and writing.)</li>
<li>Organized with strong sense of priority, urgency and commitment to deadlines.</li>
<li>Working as a team player with several account managers and customers.</li>
<li>Excellent attention to detail and time management skills.</li>
<li>The ability to multi-task, effectively maintaining multiple priorities.</li>
<li>Travel throughout our operating region.</li>
<li>Commitment to work the hours required to meet the needs of our operations.</li>
<li>Must be able to lift 20-30 pounds.</li>
<li>Work on uneven and loose surfaces in varying weather conditions.</li>
</ul>
About You
You have strong, hands-on knowledge in blasting with explosives, as well as sales experience. You hold a minimum of a B.S. degree in Construction Management, Civil Engineering, or direct industry equivalent experience, along with MSHA training. You are familiar with BATFE storage and licensing, bore tracking and drone surveys. You are adept at providing effective training, guidance, and leadership, and you can easily work well with others, including account managers and customers, especially in a team-oriented environment. 
Aside from technical competency, dedication, enthusiasm, hard work, integrity, honesty, and responsibility are key indicators for us in any candidate interested in joining our world-class team. Is this you? Are you excited to make a difference? If you are, go ahead and hit that APPLY button because we cannot wait to meet you! 
Interested in learning more about advancement opportunities? Check out these videos: 
Dante (CST) talks about what it’s like to work at MD&amp;B: <a href="https://www.youtube.com/watch?v=zrSWPW4Qbgo" target="_blank">https://www.youtube.com/watch?v=zrSWPW4Qbgo</a> Elissa (Blaster) talks about her progression with MD&amp;B: <a href="https://youtu.be/MS968n7l2Us" target="_blank">https://youtu.be/MS968n7l2Us</a> Dan (CEO) talks about career advancement opportunities: <a href="https://www.youtube.com/watch?v=gvloIft9KPY" target="_blank">https://www.youtube.com/watch?v=gvloIft9KPY</a>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

IEX Technical Sales Representative

<h3>Job Description</h3>
Job Description
"WHY BANYAN....?
Banyan Air Services Inc.is the largest aviation complex in the southeast located in beautiful Fort Lauderdale. We are a full-service aviation company, providing award-winning FBO services, and maintenance, repair and overhaul (MRO) on turbine powered aircraft. Our avionics and maintenance repair station spans over 80,000 sq. ft. of hangar shops and offices. Banyan offers unique career growth opportunities in our busy shop maintaining King Airs to Gulfstreams. 
Our team has a deep passion for excellence in aviation services and we are looking for enthusiastic individuals with the same passion. Give us a call and learn more about the career opportunities and consider sharing your talents with our team and customers. 
Banyan is seeking an MRO Technical Sales Representative. Position is salaried, full-time and reports to the MRO Technical Sales Manager 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Amass the information needed from the technical sales team, maintenance service manager, Banyan inspection department, and/or customer to produce a maintenance proposal that meets our "Timely, Accurate, and Competitive" quoting mantra.
Complete understanding and strict adherence to the quoting process as detailed in the MRO's best practices manual.
Commitment to get the proposal to our client in a reasonable time set forth and enforced by the MRO Technical Sales Manager..
Responsible for attending daily sales meeting to set priorities for completing quotes in a timely manner.
Responsible for providing research assistance to support the sales team including working with the Banyan parts team, vendors, obtaining pricing, and any other research that may be required to provide a timely, accurate, and competitive quote to our customers.
Responsible for the content and accuracy of the proposal.
Follow the established procedure for tracking proposals from the request phase through the follow-up phase; utilizing the Banyan CRM.
Create new proposal files, update flat rate database as required, and maintain all filing.
Interface with customers when needed to aid with the quoting process.
Ensure the proposals are accurate and understandable to the customer. 
Maintain and update all manufacture pricing, flat rates, and sales booklets.
Participate in all technical sales and support customer events and cold calling campaigns.
Working knowledge of the following:
Microsoft Office, Aviation software packages, calculator, work authorization, work order invoice *Bilingual plus 

JOB SPECIFICATIONS:
This position requires a thorough knowledge of FAA guidelines and regulations, maintenance inspections, and maintenance practices based on three to five years of "hands-on" experience. An airframe and powerplant (A&amp;P) license is required. Individual should have basic technical exposure to King Air, Citation, Learjet, Challenger, Falcon, Gulfstream, and Hawker aircraft. Thorough knowledge of FAA guidelines and regulations, maintenance inspections, and maintenance practices based on three to five years of "hands-on" experience. This position also requires excellent customer service skills, and strong skills working with Microsoft Word and Excel. The position requires a valid driver's license and a good driving record. Bilingual is a plus!
This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.*Banyan Air Services utilizes the E-Verify System for all I-9 Verifications.

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