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<h3>Job Description</h3>
Job DescriptionJob Summary: &nbsp;The Service Writer acts as the communication bridge between customers and the diesel repair team. They are responsible for scheduling repairs, ensuring excellent customer service, and accurately documenting vehicle issues and repair needs. The ideal candidate has strong organizational skills, knowledge of diesel engines, and the ability to multitask in a fast-paced environment. &nbsp;&nbsp;&nbsp;&nbsp;Responsibilities:&nbsp;&nbsp;Customer Interaction: &nbsp;- Greet customers in a professional and friendly manner, ensuring a welcoming environment. &nbsp;- Discuss vehicle issues with customers, collect detailed information, and document symptoms and concerns accurately. &nbsp;- Provide clear estimates for repair and service costs, explaining any necessary work to customers. &nbsp;- Communicate repair updates and timelines, addressing customer questions or concerns. &nbsp;&nbsp;&nbsp;Service Coordination: &nbsp;- Create work orders and distribute them to technicians with all necessary information. &nbsp;- Prioritize and schedule repair work based on urgency and shop capacity. &nbsp;- Ensure accurate documentation of work performed, parts used, and technician time. &nbsp;- Monitor the progress of repairs and follow up with technicians to meet deadlines. &nbsp;&nbsp;&nbsp;Technical &amp; Administrative Tasks: &nbsp;- Maintain knowledge of diesel engines, systems, and common repairs to effectively communicate with technicians and customers. &nbsp;- Order parts and supplies as needed, verifying availability and pricing. &nbsp;- Review completed repairs for accuracy and proper documentation before invoicing customers. &nbsp;- Process payments and manage invoicing efficiently. &nbsp;&nbsp;&nbsp;Customer Service Excellence: &nbsp;- Address complaints or disputes professionally and work to resolve them to the customer’s satisfaction. &nbsp;- Maintain strong relationships with customers, promoting repeat business. &nbsp;- Suggest preventative maintenance or future services based on vehicle history. &nbsp;&nbsp; &nbsp;Qualifications:&nbsp;- Experience: &nbsp;&nbsp; - 2+ years of experience in a similar service writer role, preferably in a diesel repair or automotive shop. &nbsp;&nbsp; - Knowledge of diesel engines and repair processes is highly preferred. &nbsp;&nbsp;- Skills: &nbsp;&nbsp; - Strong communication and interpersonal skills. &nbsp;&nbsp; - Organizational and multitasking abilities to manage multiple work orders. &nbsp;&nbsp; - Proficiency in service management software (e.g., Mitchell, RO Writer, or equivalent). &nbsp;&nbsp; - Basic understanding of accounting or invoicing. &nbsp;&nbsp;- Education: &nbsp;&nbsp; - High school diploma or equivalent required; technical training or certifications in diesel or automotive repair is a plus. &nbsp;&nbsp;&nbsp;&nbsp;Work Environment: &nbsp;- Primarily office-based, but occasional work in the repair area may be necessary. &nbsp;- Fast-paced environment with frequent interruptions. &nbsp;&nbsp;Schedule: &nbsp;- Full-time position with flexibility to work weekends or overtime as needed. 55 hours per week, saturday included. &nbsp;&nbsp;Salary: &nbsp;- Competitive, based on experience, salary of $800 - $1200 per week, commensurate with experience.

Service Writer

<h3>Job Description</h3>
Job DescriptionAuto Systems Centers is an Employee owned company (ESOP) and is also the worlds largest Midas Franchisee in the Midas chain. Every Team member receives company stock (after first full fiscal year) every year; HUGE!!! Our company culture is all about taking care of our Teams (people) so they can take care of our customers (Take care of People and People will take care of you) Our Goal is to make every Team member feel "Valued" and carry out their "Purpose" each and every day. Our Management style is "Servant Leadership", Serving our Teams and Leadership Development so we can better Serve our Customers. We Model/Live this in everything we do. Midas has a rich history and an iconic name in automotive maintenance, repair and tire industry as a company that is both progressive and cutting edge. We are about "TEAM": Our Team member benefits include: 
<ul>
<li>5-day work week; Family Friendly hours for our Team</li>
<li>No Sundays and everyone is on a 5 Day work week.</li>
<li>Paid Holidays</li>
<li>Paid Time Off after 6 Months</li>
<li>Health, Dental, Vision, Prescription &amp; Life Insurance</li>
<li>401K with Matching Funds (Dollar to Dollar match)</li>
<li>Advancement Opportunities</li>
<li>Employee tool purchase program</li>
<li>Great Weekly Pay</li>
<li>We cover uniform expenses.</li>
</ul>
We are looking for people that have a Great Attitude, Great Attendance and want to be a part of a winning Team!

<h3>Job Description</h3>
Job Description
Job Title: Service Advisor
Department: Service
Reports to: Service Manager
FLSA Status: Exempt
Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. 
Essential Duties &amp; Responsibilities:
<ul>
<li>Maintain Customer Satisfaction Index (CSI) rating as set by service manager.</li>
<li>Maintain the prescribed standard for “hours per customer repair order written”</li>
<li>Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.</li>
<li>Communicate with customer to determine the nature of their mechanical problem(s).</li>
<li>Obtain accurate customer and vehicle data.</li>
<li>Test-drive vehicle as necessary.</li>
<li>Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.</li>
<li>Lift the hood of every vehicle and look underneath for potential additional repair needs.</li>
<li>If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.</li>
<li>Notify dispatcher of incoming work.</li>
<li>Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.</li>
<li>Establish each customer’s method of payment. Obtain approval of credit, if necessary.</li>
<li>Obtain customer’s signature on repair order; provide customer with a copy.</li>
<li>Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.</li>
<li>Handle telephone inquiries regarding work in process and appointments.</li>
<li>Compare final invoice with original repair order.</li>
<li>Analyze quality control report to ensure that work is completed as requested to reduce comebacks.</li>
<li>Deliver vehicle to customer and answer any questions.</li>
<li>Maintain follow up program on additional items found in need of repair.</li>
<li>Attend meetings as scheduled.</li>
<li>Establish and maintain good working relationships with customers to encourage repeat and referral business.</li>
<li>Ensure that work areas and customer waiting areas are kept clean.</li>
</ul>
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education &amp; Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.


THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

______________________________ ________________
Signature (Employee) Date

 ______________________________ ________________
Signature (Supervisor) Date

<h3>Job Description</h3>
Job DescriptionService Writer
Subaru South Charlotte | Charlotte, NC “Whatever it takes to stand above the rest.”
Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.
This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.
What We Offer:
<ul>
<li>
Competitive Pay + Bonus Opportunities
</li>
<li>
401(k) Plan with Match
</li>
<li>
Health, Dental &amp; HSA Options
</li>
<li>
Holiday Bonus Program
</li>
<li>
Employee Discounts on service, parts, and vehicles
</li>
<li>
Paid Training &amp; Career Development
</li>
<li>
Closed on Sundays
</li>
<li>
Team-Oriented Culture and hands-on leadership
</li>
</ul>
Your Responsibilities:
<ul>
<li>
Greet customers warmly and check them in for service appointments
</li>
<li>
Accurately document customer concerns and vehicle issues on repair orders
</li>
<li>
Communicate with technicians to understand diagnosis, timelines, and recommended repairs
</li>
<li>
Present repair estimates to customers clearly and professionally, answering questions and gaining approvals
</li>
<li>
Keep customers updated throughout the repair process and notify them of any delays or additional work needed
</li>
<li>
Coordinate vehicle delivery and ensure satisfaction with completed services
</li>
<li>
Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders
</li>
<li>
Help maintain a clean, organized, and welcoming service lane
</li>
</ul>
What We’re Looking For:
<ul>
<li>
Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)
</li>
<li>
Excellent communication and interpersonal skills
</li>
<li>
Strong organizational skills with attention to detail
</li>
<li>
Ability to multi-task in a high-volume environment
</li>
<li>
Basic mechanical knowledge and interest in the automotive industry
</li>
<li>
Familiarity with dealership management software (CDK experience a plus)
</li>
<li>
Valid driver’s license and clean MVR
</li>
<li>
Positive, team-focused attitude
</li>
</ul>
Ready to grow your career with a dealership that puts people first? Apply today and join a high-performing team at Subaru South Charlotte.
Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.

<h3>Job Description</h3>
Job Description
Service Writer- Competitive Pay and Benefits!
Do you want to join the team voted Flathead Valley's #1 Best Boat Dealership for multiple years running? Jesco is your gateway to adventure and fun, and we have something for every season! Jesco Marine and Power Sports is an excellent company that has owned and operated in the Flathead Valley for over 38 years, providing long-term job opportunities to our team members.
Job Description:
The ideal candidate must build and maintain good relationships, be a team player, problem-solve, ask questions, and concisely relay information. We are looking for a focused, self-managed candidate with exceptional organizational skills.
As a Service Writer, you will use your exceptional written and verbal communication skills to understand our customers' problems and explain their needs to our technicians and staff.
Responsibilities:
<ul>
<li>As a Service Writer, you will be responsible for initiating services and repairs by describing performance problems and service requests.</li>
<li>Review customer accounts and report changes to internal staff.</li>
<li>Verify warranty coverage, write repair orders, and maintain customer accounts.</li>
<li>Serve as a liaison between the customers and technicians, ensuring technicians understand the customer's needs and the requested/recommended service/repairs are understood by our customers.</li>
<li>Inspect the units with our customers, verify unit information, obtain photos, and communicate any additional repair and service needs to the customer based on inspections.</li>
<li>Schedule appointments, input repair orders (ROs), monitor service progress, calculate charges, and process payments.</li>
<li>Keeping customers informed of service specials, completion times, and service expenses.</li>
<li>Handle a high volume of inbound and outbound calls. Must be able to demonstrate patience, emotional resilience, and the ability to stay courteous and collected under pressure. </li>
<li>Other duties as needed.</li>
</ul>
Skills/Qualifications
<ul>
<li>A team player who is focused on providing exemplary customer service.</li>
<li>Must have good communication and problem-solving skills.</li>
<li>Be able to multitask in a fast-moving environment.</li>
<li>Good understanding of mechanical /technical knowledge</li>
<li>Acceptable driving record</li>
<li>Driver's license (Required)</li>
</ul>
Experience/Education
<ul>
<li>3 +Years Previous Service Writer experience preferred.</li>
<li>2 Years of Previous Writer experience is required.</li>
<li>High School diploma or equivalent required.</li>
</ul>
Job Type: Full-Time; Hourly; 40 hrs./wk. Monday-Friday; **Weekend Availability** Comprehensive benefits are available, including Employee Discounts and no waiting period for Paid Time Off!

SERVICE WRITER

<h3>Job Description</h3>
Job Description
Purpose:
Assist the service manager or Shop Foreman in maintaining accurate and on-time work orders and minimizing billing cycle days. Own all communication around taking calls, creating quotes, and closing jobs as efficiently as possible. This role should focus on daily disciplines of billing cycle days and customer transparency on work orders. 
Responsibilities:
<ul>
<li>Focus on billing cycle days to the target number.</li>
<li>Supports technicians with notes on work orders as needed.</li>
<li>Manages customer calls and creates work orders to be assigned.</li>
<li>Follows up with customers on equipment involving shop or part delays. </li>
<li>Ensures payroll is up to date.</li>
<li>Post Technician time to Work Orders. </li>
<li>Report Service Department time to Payroll. </li>
<li>Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.</li>
<li>Reviews work orders for completeness and accuracy prior to customer billing </li>
<li>This person oversees opening, reviewing, and closing all work orders. </li>
<li>Create quote from existing SPG/MST library. </li>
<li>Collection of payment upon completion on job(s). </li>
<li>Drives to quote all jobs to create a better customer experience. </li>
<li>Support management in the pursuit of corporate policies, plans, goals, and long-term objectives. </li>
<li>Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. </li>
<li>Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. </li>
<li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. </li>
<li>Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values. </li>
</ul>
Experience, Education, and Skills:
<ul>
<li>2-3 years of experience as a service/warranty clerk is preferred. </li>
<li>Administrative, data entry, or office setting experience would be beneficial. </li>
<li>High School Diploma or GED equivalent is required. </li>
<li>Basic knowledge of accounting practices. </li>
<li>Ability to use standard desktop load applications such as Microsoft Office and Internet functions. </li>
<li>Knowledge of office procedures. </li>
<li>General understanding of mechanical/technical terms is preferred. </li>
<li>Knowledge of equipment models or numbers. </li>
<li>Basic knowledge of how pieces of machinery function or what they are intended to do. </li>
</ul>
Essential Eligibility Requirements:
<ul>
<li>Valid Driver’s License</li>
</ul>
Essential Job Requirements:
<ol>
<li>General Physical Requirements:</li>
</ol>
<ul>
<li>Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.</li>
</ul>
<ol>
<li>Visual Acuity:</li>
</ol>
<ul>
<li>The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.</li>
<li>The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.</li>
</ul>
#ZR

<h3>Job Description</h3>
Job Description
Job Description – Service Advisor/Writer 
<ul>
<ul>
<li>Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records </li>
<li>Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules </li>
<li>Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions </li>
<li>Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles </li>
<li>Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system</li>
<li>Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation </li>
<li>Maintains automotive records by recording problems and corrective actions planned</li>
<li>Updates job knowledge by participating in educational opportunities; reading manufacturers' publications </li>
<li>Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments </li>
<li>Other duties as assigned</li>
</ul>
</ul>

<h3>Job Description</h3>
Job Description
SAFETY:
<ul>
<li>Promote the Safety Culture of Agri-Service.</li>
<li>Attend all safety training both in person and virtual.</li>
<li>Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)</li>
<li>Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.</li>
<li> Maintains a clean office environment.</li>
<li> Ensures Service vehicles/industrial vehicles/cranes are inspected as required.</li>
<li> Ensures equipment under repair is in a zero-energy state after servicing (Lock out Tag Out).</li>
<li> Handles chemicals in accordance with the Safety Data Sheet (SDS).</li>
<li> Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards. </li>
<li> Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.</li>
<li> Communicates with Safety Liaison to identify and address safety concerns.</li>
</ul>
ESSENTIAL FUNCTIONS:
<ul>
<li>Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.</li>
<li>Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.</li>
<li>Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.</li>
<li>Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.</li>
<li>When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.</li>
<li>Review work in progress to ensure quality and timeliness.</li>
<li>Become familiar and efficient with all phases of the computer system for the operation of the service department.</li>
<li>Work with parts employees to secure parts for the technicians in the field.</li>
<li>Help distribute work to the technicians and verify timecards.</li>
<li>Greet customers immediately in a courteous and friendly manner.</li>
<li>Manage telephone calls quickly and courteously.</li>
<li>Occasionally reach out to customers by phone to see if they have service needs.</li>
<li>As needed, assist with collection of payments.</li>
<li>Notify customers of any changes, delays, or additional work needed.</li>
<li>Manage customer complaints reasonably and with a positive attitude.</li>
<li>Maintains good working relationships with staff and other departments.</li>
<li>Works within and promotes corporate vision, mission, and values of the organization.</li>
<li>Performs other duties as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Knowledge and use of Microsoft computer products or other comparable systems required.</li>
</ul>
<ul>
<li>Proven skills in written and verbal communications, leadership and interpersonal relationship building.</li>
<li>Proven customer service and conflict resolution skills.</li>
<li>Organized with strong planning, time management and efficiency in work completion.</li>
<li>Ability to set and manage priorities.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Must be a self-starter and able to work without supervision.</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>Proof of high school diploma or General Education Degree (GED).</li>
<li>Valid driver's license and acceptable driving record required.</li>
<li>Must be able to communicate in English (speak, read, comprehend).</li>
<li>Competent in using computer and programs such as Work, Excel, and Outlook.</li>
<li>Prior administrative experience required.</li>
<li>Knowledge of service work, dealership and/or agriculture desired but not required.</li>
</ul>
PHYSICAL CHARACTERISTICS:
<ul>
<li>Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.</li>
<li>Must be able to lift 50 lbs.</li>
</ul>
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Pay scale: $16.00 to $27.00 Hourly
Other Benefits:
Med+ HSA &gt;Den+ Vis &gt; 401K &gt;PTO &gt; Holiday Pay &gt; Life Insurance

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