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city

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<h3>Job Description</h3>
Job Description
Axios Professional Recruitment&nbsp;is partnered with a manufacturing client in Greenville, MI who is actively looking to hire qualified individuals for a&nbsp;Technical Support Specialist&nbsp;career. The ideal candidate will be able to provide diagnostic resolution to service issues, communicate warranty and repair policies, and more.
Technical Support Specialist Benefits:
<ul>
<li>$20-23/hour – Based on Experience</li>
<li>Opportunities for career advancement within the company</li>
<li>Comprehensive training programs to enhance skills</li>
<li>Health and wellness benefits package once hired in</li>
</ul>
Technical Support Specialist Responsibilities:
<ul>
<li>Provide diagnostic resolution to field service issues</li>
<li>Capture service call information and perform follow-up tasks</li>
<li>Respond to inquiries related to service and company website</li>
<li>Assist customers in locating service agents and distributors online</li>
<li>Occasionally perform repairs on appliances in various settings</li>
</ul>
Technical Support Specialist Qualifications:
<ul>
<li>To be considered for the Technical Support Specialist position, applicants should:</li>
<li>Hold a degree in HVAC with an emphasis in Refrigeration (preferred)</li>
<li>Have experience in field service with appliances</li>
<li>Be proficient with database management systems and customer service</li>
<li>Demonstrate strong diagnostic and problem-solving skills</li>
</ul>
Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people. As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own. Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake. AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency. 
<h3>Company Description</h3>
AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Job description
Job Overview As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the entire Air Force. This position is open at Peterson SFB.
Shift needed: Nights 10pm-6am, Saturdays thru Wednesdays. This role is 100% onsite.
Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT Operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as "Mission Essential”.
What you'll do:
<ul>
<li>Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets</li>
<li>Provide expertise for the resolution of technical problems and troubleshoot issues</li>
<li>Respond to and update Service Desk tickets</li>
<li>Create/Receive/Escalate/Track work orders and incident tickets</li>
<li>Properly route work orders and incident tickets to the appropriate group</li>
<li>Create and modify accounts in Active Directory</li>
<li>Monitor network for outages</li>
<li>Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs</li>
<li>Assist with reactive and proactive Problem Management</li>
<li>Support Change/Asset Management as required, via ticketing processes.</li>
<li>Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC</li>
</ul>
to jointly troubleshoot
<ul>
<li>Support/Coordinate Authorized Service Interruption support after hours.</li>
<li>Document procedures, processes, customer guides, and internal technical documents</li>
<li>Track metrics for incident tickets and watch for trends</li>
<li>Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management</li>
<li>Identify, document, and resolve end-user issues/problems encountered on network/computing equipment</li>
<li>Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs</li>
<li>Other project support as needed</li>
</ul>
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment
What you'll need:
<ul>
<li>An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )</li>
<li>Active DoD Secret Clearance</li>
<li>Service Desk (Remedy or SNOW experience): 3+ years</li>
<li>Proven customer support and ability to troubleshoot complex environments</li>
<li>Supporting the Windows OS: 3+ years</li>
<li>Knowledge of Active Directory Users and Computers</li>
<li>Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat</li>
<li>Strong troubleshooting and problem-solving skills</li>
</ul>
Desired experience:
<ul>
<li>Air Force Network IT experience preferred</li>
<li>Experience using SolarWinds monitoring application</li>
<li>Basic understanding of static routing, ACLs, OSPF, and BGP protocol</li>
</ul>
Primary shift: Nights, 40 hours/week, Sat-Wed with ability to support 24x7 schedule as needed. Onsite only, no remote work due to nature of work.
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support. 
<h3>Company Description</h3>
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays.&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English, with Spanish&nbsp;and/or French&nbsp;a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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<h3>Job Description</h3>
Job DescriptionDescription:
The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. 
Requirements:
Responsibilities and Essential Job Functions:
<ol>
<li>Provide daily support to Conexon clients via phone, email, or chat.</li>
<li>Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.</li>
<li>Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.</li>
<li>Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.</li>
<li>Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.</li>
<li>Perform other duties as assigned to fulfill the objectives of this position.</li>
</ol>
Job Skills and Qualifications:
Required
<ul>
<li>High school diploma or equivalent required</li>
<li>Excellent customer service and problem-solving skills</li>
<li>Detail oriented individual</li>
<li>Strong communication skills and ability to remain calm and professional in all circumstances</li>
<li>Ability to multitask between systems and adapt to change</li>
<li>Must be able to work independently and with a team</li>
<li>Analytical thinker with technical aptitude </li>
</ul>
Preferred
<ul>
<li>Associate Degree or higher</li>
<li>Telecom industry experience a plus</li>
<li>Previous customer service/or technical support experience</li>
</ul>
Physical Requirements:
Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.
 
We are currently hiring for the following shifts: 
Friday-Monday 10pm-9am 
Thursday-Sunday 10am-9pm 
Friday-Monday 10am-9pm

<h3>Job Description</h3>
Job Description
A technical Support representative is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Tech Support will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).
DUTIES AND RESPONSABILITIES
<ul>
<li>Follow up regularly after closing a sale to ensure client satisfaction or when needed.</li>
<li>Respond promptly to customer technical queries and concerns to find solutions and defuse tension.</li>
<li>Respond quickly to customer problems.</li>
<li>Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.</li>
<li>Demonstrate how to use the equipment and achieve optimal performance of the equipment.</li>
<li>Explain issues with equipment and repairs to customers.</li>
<li>Follow all company's filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.</li>
<li>Build and develop positive relationships with customers.</li>
<li>Present new or additional products and services to existing customers</li>
<li>Send reports on sales activity, accounts status and possible issues.</li>
</ul>
REQUIRED SKILLS AND KNOWLEDGE
<ul>
<li>Proven experience as Technical Service Representative.</li>
<li>Experience in customer service is a plus.</li>
<li>Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.</li>
<li>Great mechanical aptitude and attention to detail.</li>
<li>Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.</li>
<li>Must be able to read blueprints and diagrams.</li>
<li>Ability to work independently without much supervision and effectively manage time.</li>
<li>Ability to multitask.</li>
<li>Teamwork and motivational skills.</li>
<li>Proficient in MS Office; familiarity with Salesforce or similar.</li>
<li>Bachelor's degree and/ or Minimum of 3 years' experience as Technical account representative.</li>
<li>Spanish is a plus</li>
</ul>

<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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