field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description Technical Support RepresentativePayment Processing$21.00 per hourOpen-Ended Assignment with Potential to ExtendMonday-Friday, 6:30am-3:00pmSan Diego, California (onsite) The Technical Support Representative plays a vital role in delivering front-line technical assistance and ensuring client success with products and services. This customer-facing position is responsible for installing and troubleshooting software, supporting point-of-sale (POS) devices, and coordinating with cross-functional teams to resolve issues and enhance user experience. The role also includes managing hardware deployments, maintaining documentation, and providing internal IT support, contributing to the smooth operation of both client-facing and internal systems. This individual will be a key player in fostering client satisfaction and operational excellence through responsive support and technical expertise. What the position offers:
<ul>
<li>After being hired on, the following benefits are offered:
<ul>
<li>Single and Family Health Insurance plans, including Dental and Vision coverage</li>
<li>Short-Term and Long-Term disability</li>
<li>Matching 401(k)</li>
<li>Competitive Paid Time Off</li>
</ul>
</li>
<li>Training (first 2 weeks) will be 8:00a-4:30p, then switch to 6:30a-3:00p</li>
</ul>
What you’ll be doing:
<ul>
<li>Communicate with clients via phone and email to install company software, provide login information for web-based services, and deliver training on software and services</li>
<li>Assist clients with troubleshooting technical issues in a professional and supportive manner</li>
<li>Perform remote troubleshooting and in-house testing to diagnose and resolve issues with point-of-sale (POS) terminal devices and software</li>
<li>Create and maintain unique parameter files for clients to enable utilization of contracted products and services</li>
<li>Order, manage, and deploy POS terminal hardware and accessories, maintaining detailed inventory and shipping documentation</li>
<li>Collaborate with IT and development partners to create specifications for POS software, direct host-to-host solutions, and ensure proper operation of software applications. Coordinate testing and issue resolution to deliver successful solutions</li>
<li>Develop user and technical documentation for hardware and software to support growth and facilitate ease of use</li>
<li>Maintain office computers and equipment, ensuring proper operation of systems required for company functions</li>
<li>Liaise with external contractors for maintenance and repairs as needed</li>
</ul>
Who we’re looking for:
<ul>
<li>1-3 years of customer service experience</li>
<li>Bachelors degree preferred</li>
<li>Strong customer service and communication skills, both verbal and written</li>
<li>Ability to troubleshoot technical issues with a calm, professional demeanor</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Proficiency in Microsoft Office Suite and familiarity with inventory management systems</li>
<li>Strong analytical and problem-solving skills</li>
</ul>
#ZR

Technical Support Representative

<h3>Job Description</h3>
Job Description
Duration
18
Duration Unit
Month(s)
Req Description
Description
This team will be providing support to end users with questions/help they need as it relates to EPIC. Responsibilities: Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc. Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc. Create, track, close, or escalate incident tickets and related issues in a timely manner. Understand client\'s latest configurations and changes to Epic modules. Assist client with end-user support during EPIC go-live implementations. Help physicians register for training Help end users connect to network Help users adjust training schedules Minimum Qualifications: Ability to communicate clearly and effectively, both written and verbal Highly motivated and eagerness to learn Ability to prioritize and execute in high-pressure situations Excellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experience A self-starter, hard worker with a “can do” attitude and a proven track record of hard work and consistency Direct customer-service experience (6-12 months across any industry) GED/high school diploma Nice to haves: Experience working within a healthcare setting, familiarity with Medical terminology or clinical workflow Helpdesk or experience with a ticketing system
Job Title
technical support representative
Top Skills Details
1) Person must have excellent customer service skills(ability to empathize and have patience with end users) 2) At least 6-12 months of Call center experience(someone that has dealt with a fast paced call center environment with demanding customers) 3)Excellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experience \*\*This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce RTO\*\* \*\*Ideally they would like 5-7 of the 20 candidates to be fluent bilingual in spanish/english so big plus for bilingual\*\* \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*
Worksite Address
Altamonte Springs,Florida,United States,32714-1518
Additional Information
Drug Test Required
false
Experience Level
Expert Level
External Communities Job Description
EPIC support analyst for a 18 month contract in Orlando
EVP
Experience with supporting EPIC which is a major initiative for many Healthcare organizations. They take pride in giving people immediate recognition. Working means you will be a difference maker and impact families. They offer opportunity for growth, and exposure to some of the newest technologies(example: Utilizing office 365 in new ways, moving to a new outlook client, and are a Cisco HP shop)
Work Environment
This is a new team they are standing up specifically for EPIC support. It is a 24/7 service desk. THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. Before training is over they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions. Training will be 1-2 weeks and that would be Mon-Friday 7:30a-4:30p. Once training is done they will move to their assigned schedule.
Additional Skills Tags
Additional Skills &amp; Qualifications
Person must be able to type at least 25-30 words per minute. Any potential candidates will need to take 1 minute typing test at <a href="https://www.typing.com/student/tests" target="_blank">https://www.typing.com/student/tests</a> and send us a screenshot of the results. This person must have excellent customer service, be a self starter, and want to grow with a great company. It is important for people to understand the Advent culture as they are a faith based organization. They should not be surprised if before a meeting they say a prayer, they do not have to be religious to work there but understand that is the environment. \*\*This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce RTO\*\* \*\*Ideally they would like 5-7 of the 20 candidates to be fluent bilingual in spanish/english so big plus for bilingual\*\* \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*
Business Qualification
Impact to the Internal/External Customer
Doctors and nurses use technology on a daily basis. If an issue with a piece of technology is not resolved in a timely manner, it an lead to upset families and even as serious as effecting someones life.
Interview Information
Microsoft teams video interview with Manager and supervisor.
Why is Position Open?
Business Challenge
currently undergoing a migration of their EMR from Cerner to EPIC. They have a go live of October and will need to start providing support for internal users prior to the go live as they begin EPIC training.

<h3>Job Description</h3>
Job Description*Please note that this position requires in-person work at our Bridgeport, WV, office 
Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network. 
 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 
Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: $20/hr 
Technical Support Representative
Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.
About the Job
As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.
The initial training schedule will be Monday to Friday 11am- 7pm for the first 6-8 weeks and will transition to a 2pm -10pm shift and will include weekends.
This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX. 
General Responsibilities
This position will be responsible for providing technical assistance to customers and clients by resolving basic technical issues and providing troubleshooting support. Success in this role requires a tech-savvy and customer-focused individual with strong interpersonal and communication skills, the capacity for independent judgment and discretion, as well as exceptional critical thinking and problem-solving abilities.
Primary Responsibilities
<ul>
<li>Troubleshoot and resolve basic technical issues related to computer systems, software applications and networks.</li>
<li>Offer exceptional technical assistance to customers via phone, email and chat, ensuring a high level of customer satisfaction.</li>
<li>Use exceptional communication and interpersonal skills to guide customers and clients through step-by-step solutions, using remote access tools when applicable.</li>
<li>Utilize critical thinking skills to troubleshoot and resolve issues efficiently, ensuring a customer-friendly experience.</li>
<li>Escalate complex issues to higher-level support or relevant departments as necessary.</li>
<li>Maintain and follow up on open tickets to ensure timely resolution and customer satisfaction.</li>
<li>Accurately document all interactions and technical solutions in the companys ticketing system.</li>
<li>Document common issues and solutions to contribute to internal databases.</li>
<li>Stay informed about product updates and system changes, sharing relevant information with cross functional teams to enhance overall support and prevent information silos.</li>
<li>Work closely with other technical support team members to share insights and improve the technical support process.</li>
<li>Collaborate with cross-functional teams to address customer and client needs</li>
</ul>
Minimum Qualifications and Requirements
<ul>
<li>6+ months of technical support-based experience</li>
<li>Exceptional written and verbal communication skills</li>
<li>Strong typing skills</li>
<li>Excellent critical thinking and problem-solving abilities</li>
<li>Applicants must be comfortable with working around adult content</li>
</ul>
VS Media provides a variety of health and wellbeing benefit programs including:
<ul>
<li>Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution</li>
<li>401K with company match</li>
<li>Generous, employer funded life insurance with additional, elective options for increased coverage</li>
<li>Voluntary accident insurance</li>
<li>Long-term disability subject to eligibility</li>
<li>Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)</li>
<li>10 paid company holidays per year</li>
<li>Employee resource program, employee recognition program, gym benefit ( following an eligibility period) and an employee referral program</li>
<li>Two paid Office Closures per year</li>
</ul>
 
We will consider qualified applicants with a criminal background.
 
Principals ONLY!
 
CCPA Notice at Collection for California Employees and Applicants
Effective Date: January 1, 2023
Drafted and Updated: October 27, 2022

VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
<ul>
<li>Identifying information, such as your full name, gender, date of birth, and signature.</li>
<li>Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.</li>
<li>Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.</li>
<li>Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN).</li>
<li>National identifiers, such as SSN, passport and visa information, and immigration status and documentation.</li>
<li>Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.</li>
<li>Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.</li>
<li>Financial information, such as banking details, tax information, payroll information, and withholdings.</li>
<li>Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.</li>
<li>Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks.</li>
<li>Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.</li>
<li>Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.</li>
</ul>

The Company collects Personal Information to use or disclose as appropriate to:
<ul>
<li>Comply with all applicable laws and regulations.</li>
<li>Recruit and evaluate job applicants and candidates for employment.</li>
<li>Conduct background checks.</li>
<li>Manage your employment relationship with us, including for:
<ul>
<li>onboarding processes;</li>
<li>timekeeping, payroll, and expense report administration;</li>
<li>employee benefits administration;</li>
<li>employee training and development requirements;</li>
<li>the creation, maintenance, and security of your online employee accounts;</li>
<li>reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;</li>
<li>workers' compensation claims management;</li>
<li>employee job performance, including goals and performance reviews, promotions, discipline, and termination; and other human resources purposes.</li>
</ul>
</li>
</ul>
<ul>
<li>Manage and monitor employee access to company facilities, equipment, and systems.</li>
<li>Conduct internal audits and workplace investigations.</li>
<li>Investigate and enforce compliance with and potential breaches of Company policies and procedures.</li>
<li>Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.</li>
<li>Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance.</li>
<li>Perform workforce analytics, data analytics, and benchmarking.</li>
<li>Administer and maintain the Company's operations, including for safety purposes.</li>
<li>For client marketing purposes.</li>
<li>Exercise or defend the legal rights of the Company and its employees, affiliates and agents.</li>
</ul>
 
To view our applicant/employee privacy notice visit<a href="https://www.vsmedia.com/live-cams-pp-employees.php" target="_blank">https://www.vsmedia.com/live-cams-pp-employees.php</a>

If you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability, please <a href="mailto:contacthr@vsmedia.comor" target="_blank">contacthr@vsmedia.comor</a> at 1-800-685-9236.

 remote work

<h3>Job Description</h3>
Job Description
At Harvis, Inc. we work to support business owners, their managers and Human Resource "departments of one" giving them a trusted HR Partner.
Harvis is not a temporary staffing agency. We partner with clients to help identify and hire the right employees.
Our client, UnityLab Corp., located in Dushore, PA is searching for a Technical Support Representative to join their growing team in a full-time position. UnityLab Corp. specializes in manufacturing commercial appliances that work hard for small businesses and organizations. We put all our passion and design expertise into every product that carries our brand and are deeply committed to helping our customers use our products to their fullest potential.
The Technical Support Representative will be responsible for level one customer support for all product lines. This position will:
* Engage with customers through telephone and digital channels to resolve customer issues.
* Present a professional and positive image of the product/service and the company during customer interactions.
* Coordinate escalations, when necessary, with subject matter experts to resolve issues in a timely manner.
* Perform post escalation follow up to all related parties to improve processes and avoid repetitive occurrences.
*This position is a part of our on-site community and applicants must be available for work in the Dushore facility.
* Check us out to learn more about our businesses! <a href="https://buyunitynow.com/" target="_blank">https://buyunitynow.com/</a> and <a href="https://hoffman-ny.com/" target="_blank">https://hoffman-ny.com/</a>
!Apply Today! for immediate consideration.
 
Experience/Skills:
* High school diploma or GED; degree in relevant field preferred
* Ability to use CRM software
* Prior mechanical experience &amp; service technician experience
* 3-5 years customer service experience; prior technical service experience a plus
* Strong organizational skills
* Excellent verbal and written communication skills

<h3>Job Description</h3>
Job Description
Job description
Job Overview As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the entire Air Force. This position is open at Peterson SFB.
Shift needed: Nights 10pm-6am, Saturdays thru Wednesdays. This role is 100% onsite.
Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT Operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as "Mission Essential”.
What you'll do:
<ul>
<li>Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets</li>
<li>Provide expertise for the resolution of technical problems and troubleshoot issues</li>
<li>Respond to and update Service Desk tickets</li>
<li>Create/Receive/Escalate/Track work orders and incident tickets</li>
<li>Properly route work orders and incident tickets to the appropriate group</li>
<li>Create and modify accounts in Active Directory</li>
<li>Monitor network for outages</li>
<li>Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs</li>
<li>Assist with reactive and proactive Problem Management</li>
<li>Support Change/Asset Management as required, via ticketing processes.</li>
<li>Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC</li>
</ul>
to jointly troubleshoot
<ul>
<li>Support/Coordinate Authorized Service Interruption support after hours.</li>
<li>Document procedures, processes, customer guides, and internal technical documents</li>
<li>Track metrics for incident tickets and watch for trends</li>
<li>Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management</li>
<li>Identify, document, and resolve end-user issues/problems encountered on network/computing equipment</li>
<li>Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs</li>
<li>Other project support as needed</li>
</ul>
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment
What you'll need:
<ul>
<li>An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )</li>
<li>Active DoD Secret Clearance</li>
<li>Service Desk (Remedy or SNOW experience): 3+ years</li>
<li>Proven customer support and ability to troubleshoot complex environments</li>
<li>Supporting the Windows OS: 3+ years</li>
<li>Knowledge of Active Directory Users and Computers</li>
<li>Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat</li>
<li>Strong troubleshooting and problem-solving skills</li>
</ul>
Desired experience:
<ul>
<li>Air Force Network IT experience preferred</li>
<li>Experience using SolarWinds monitoring application</li>
<li>Basic understanding of static routing, ACLs, OSPF, and BGP protocol</li>
</ul>
Primary shift: Nights, 40 hours/week, Sat-Wed with ability to support 24x7 schedule as needed. Onsite only, no remote work due to nature of work.
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support. 
<h3>Company Description</h3>
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

<h3>Job Description</h3>
Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our St. Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
<ul>
<li>Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
<ul>
<li>Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship</li>
<li>Network Deployment</li>
<li>Networed AV-over-IP systems</li>
<li>HDMI and HDBaseT signal distribution</li>
<li>Video Walls and signage systems</li>
<li>HDMI testing and troubleshooting equipment</li>
<li>Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant and others</li>
</ul>
</li>
<li>Work toward pulling information together to deliver a solution to customers</li>
<li>Refer concerns about product or service failure to appropriate personnel for examination</li>
<li>Occasionally travel to client locations providing technical solutions</li>
<li>Occasional trade show attendance, such as CEDIA and InfoComm</li>
</ul>
This is what we’re looking for:
<ul>
<li>Strong organizational skills and an ability to manage multiple tasks</li>
<li>Customer service oriented</li>
<li>A positive, collaborative attitude</li>
<li>Be strongly motivated to acquire new industry knowledge</li>
<li>Enjoy problem-solving and assisting others to arrive at solutions.</li>
<li>Love technology</li>
<li>Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices</li>
<li>CTS, CEDIA, ISF Certification, or similar accreditations</li>
<li>HDMI test equipment experience</li>
<li>Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers).</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc131552

<h3>Job Description</h3>
Job Description
Aeromotive - Technical Support Representative 
Do you have a passion for the automotive industry? 
Aeromotive's heritage is a product of generations of hard work and commitment to excellence, shaping our industry leading knowledge and experience in the field of fuel delivery. Our commitment to develop the pinnacle of performance products comes from our history, our real-world experience and our passion. We look for that passion in all our employee's.
The leading manufacturer of fuel systems is seeking a Technical Representative, an automotive enthusiast who is passionate about the industry and willing to learn and grow. Our call center is located within our manufacturing facility in Lenexa, KS and the candidate will be supporting our customers and channel partners with exceptional support and technical advice.
 
Title: Technical Support Representative
Location: Lenexa, KS
Compensation: $20 - $25 per hour
Responsibilities:
<ul>
<li>Technical service and sales to our consumers and channel partners.</li>
<li>Ability to navigate through multiple computer applications with speed and accuracy.</li>
<li>Provide technical support to customers on the phone and through email. 120-160 calls per week.</li>
<li>Work collaboratively with the Tech team to provide a best-in-class experience for the customer.</li>
<li>Develop and nurture customer relationships with all customers.</li>
<li>Learn the technical ins and outs of our product lines through hands on experience and studying frequently asked questions and technical bulletins. </li>
<li>Inspect, diagnose, and repair products that are returned by customers.</li>
</ul>
Qualifications and Requirements:
<ul>
<li>Ability to communicate and troubleshoot with customers in a positive manner.</li>
<li>Strong mechanical aptitude, hands on mechanical experience.</li>
<li>Experience in sales or a willingness to learn professional sales skills.</li>
<li>Automotive Performance enthusiast - you must have a passion for the industry.</li>
<li>Experience with multiline phone system in a call center environment.</li>
<li>Full time Monday through Friday 8:00-5:00, in office.</li>
</ul>
Benefits:
<ul>
<li>Market competitive medical insurance</li>
<li>Dental, Vision, and Life </li>
<li>Short term disability</li>
<li>Employer paid long term disability</li>
<li>401K Safe Harbor with a guaranteed 3%</li>
</ul>
Aeromotive Inc. is proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.

<h3>Job Description</h3>
Job Description
At LiquidStack, we're redefining what's possible in the data center world. As a global leader in advanced liquid cooling solutions, we're powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we're looking for skilled professionals who want to be part of something innovative and impactful.
Position Summary
We're looking for a technically skilled and hands-on Technical Support Representative to join our Global Services team in Carrollton, TX. In this role, you'll provide post-sales technical support for LiquidStack's cutting-edge liquid cooling systems used in high-performance computing, data centers, and edge infrastructure. You will serve as a key liaison between customers, field technicians, and internal teams to troubleshoot mechanical and thermal systems, coordinate warranty and service coverage, and ensure product issues are resolved quickly and accurately.
This is an ideal role for someone with a background in mechanical systems, thermal technologies, HVAC/R, or manufacturing—not IT support. You'll work directly with hardware, engineering documentation, and hands-on equipment to solve real-world problems in a fast-growing technological space.
If you enjoy solving complex technical challenges, collaborating cross-functionally, and working with innovative cooling technologies that are reshaping the future of data infrastructure, this is your opportunity to make a real impact.
What You'll Do:
<ul>
<li>
Be the frontline technical support contact for customers, service partners, and field technicians.
</li>
<li>
Troubleshoot mechanical and thermal systems, not software or internal IT issues.
</li>
<li>
Provide expert guidance on warranty claims, service coverage, and spare parts coordination.
</li>
<li>
Use schematics, BoMs, and CAD files to solve real-world field challenges.
</li>
<li>
Work cross-functionally with engineering, supply chain, and manufacturing to deliver exceptional customer service.
</li>
</ul>
We're seeking a technically skilled and solutions-driven professional with the following background:
<ul>
<li>
2+ years of hands-on experience in technical support, field service, or product support—ideally within manufacturing, HVAC/R, thermal systems, electromechanical equipment, or industrial environments.
</li>
<li>
Technical diploma, associate degree, or military technical training required. A Bachelor's degree in Mechanical, Industrial, or Electrical Engineering is a plus.
</li>
<li>
Solid foundation in mechanical and thermal systems, including fluid handling, electromechanical components, and system-level troubleshooting.
</li>
<li>
Proficient in reading and interpreting mechanical drawings, schematics, BoMs, and CAD files (e.g., SolidWorks, AutoCAD) to diagnose and resolve hardware issues.
</li>
<li>
Experience using CRM or ticketing systems (e.g., Salesforce, ServiceNow) to manage and document customer support cases.
</li>
<li>
Strong organizational, analytical, and communication skills—able to clearly document findings, communicate with technical and non-technical audiences, and maintain structure in a fast-moving environment.
</li>
<li>
Highly independent, self-motivated, and comfortable managing competing priorities with minimal oversight.
</li>
<li>
Adaptable and effective in a hands-on production environment, supporting a global customer base across various time zones.
</li>
<li>
Fluency in English is required; multilingual skills are a plus.
</li>
</ul>
Salary Range: $60,000 - $72,000
Why Join Us?
<ul>
<li>Competitive pay with opportunities for overtime</li>
<li>Consistent day-shift schedule</li>
<li>Paid time off, holidays, and great benefits</li>
<li>Be part of an industry-disrupting company with room to grow</li>
<li>Work on innovative technologies in a collaborative, supportive environment</li>
</ul>

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