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<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Innovativ Pharma, Inc. is seeking a skilled and motivated Technical Support Representative to enhance our customer support team. Grounded in our mission to deliver innovative pharmaceuticals and healthcare products that improve patient outcomes, the Technical Support Representative will be instrumental in providing exceptional technical assistance to our clients and partners. This role involves troubleshooting and resolving product-related issues, guiding customers through technical queries, and ensuring that users have a seamless experience with our products. If you are passionate about technology and healthcare, and possess a knack for problem-solving, we invite you to join us in making a meaningful impact in the healthcare industry.
 Responsibilities
<ul>
<li>Provide technical support to clients via phone, email, and chat by diagnosing issues and providing appropriate resolutions.</li>
<li>Assist customers in navigating our product features and functionalities, ensuring they achieve optimal use of our solutions.</li>
<li>Document incidents and service requests in detail, enabling accurate tracking of customer interactions.</li>
<li>Collaborate with the engineering and product development teams to provide feedback and assist in the enhancement of products based on customer experiences.</li>
<li>Conduct training sessions for customers on the use of products and troubleshooting basics.</li>
<li>Stay abreast of product updates, industry trends, and emerging technologies to provide the best support.</li>
<li>Maintain a positive attitude, ensuring a high level of customer satisfaction throughout the support process.</li>
</ul>
Requirements
<ul>
<li>High school diploma or equivalent; a degree in a technical or healthcare-related field is preferred.</li>
<li>Proven experience in a technical support role, ideally within the pharmaceutical or healthcare sectors.</li>
<li>Strong understanding of technical issues related to healthcare technology and pharma products.</li>
<li>Exceptional communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.</li>
<li>Proficiency in customer support software and tools, along with MS Office Suite.</li>
<li>Ability to work independently, manage time effectively, and prioritize multiple tasks.</li>
<li>Willingness to adapt and learn new technologies as they arise in the industry.</li>
</ul>
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Training &amp; Development</li>
</ul>

<h3>Job Description</h3>
Job Description
Join Our Memphis Team as a Technical Support Representative!
Schedule: Monday–Friday, 8:00 AM – 5:00 PM Pay Range: $28–$30/hour Location: Office-based at 746 Poplar Ave, Memphis, TN 38105
Job Summary: This role is responsible for providing telephone and virtual conferencing support to Auto-Chlor field personnel to troubleshoot equipment and chemical issues related to Auto-Chlor System products. This individual also assists in developing technical and troubleshooting training materials for use in the Company’s LMS system.
Duties/Responsibilities:
<ul>
<li>Provide technical support to field staff via telephone and video conferencing</li>
<li>Troubleshoot equipment performance issues with Auto-Chlor dish machines and related products</li>
<li>Assist field personnel in resolving chemical dispensing, dosing, and application issues</li>
<li>Document recurring issues and escalate complex cases as needed</li>
<li>Collaborate with engineering and manufacturing teams to resolve field-reported technical problems</li>
<li>Develop troubleshooting guides, reference sheets, and technical support documentation</li>
<li>Assist in creating LMS training content focused on troubleshooting and technical knowledge</li>
<li>Support new product implementations by providing frontline technical expertise</li>
<li>Provide maintenance and development of parts manuals</li>
<li>Assist branch staff with requests for parts support and part numbers for ordering</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Proven experience in technical support or field service troubleshooting</li>
<li>Strong telephone communication and diagnostic skills</li>
<li>Ability to guide non-technical users through complex troubleshooting steps</li>
<li>Familiarity with mechanical, electrical, or chemical systems used in Auto-Chlor equipment</li>
<li>Experience contributing to training material and documentation development</li>
<li>Proficiency with MS Office and virtual conferencing tools</li>
<li>Excellent organizational and communication abilities</li>
</ul>
Physical Requirements:
<ul>
<li>Bending, crouching, lifting up to 50lbs. on a moderate basis.</li>
</ul>
About Us: Auto-Chlor is a national service leader in the restaurant &amp; hospitality industries. We are a people first training and development organization, committed to providing the best service to our customers. 
Apply Now.

<h3>Job Description</h3>
Job Description
Company Description
The District Office of Los Angeles is your local team for innovative Baldor-Reliance® and ABB motor solutions. We are known for building long-term business relationships based on trust and local expertise. Our dedication to addressing customer challenges quickly and efficiently with tailored plans has established our reputation. We prioritize customer satisfaction in all aspects of our business. 
Role Description
This is a full-time, on-site role for a Technical Support Specialist located in Santa Fe Springs, CA. We are looking for a dynamic candidate with a background or degree in Electronic Engineering.
This role bridges the gap between engineering and sales, provide post-sales support including troubleshooting, training and performance optimization. The opportunity to work directly with clients to deliver tailored motor solutions for industrial applications such as manufacturing, automation, HVAC, and energy systems. Will serve as the technical expert in electric motor products, including AC/DC motors. Build and maintain strong relationships with industrial clients, OEMs, and distributors.
 
Qualifications
<ul>
<li>Technical Support and Troubleshooting skills</li>
<li>Customer Support and Customer Satisfaction skills</li>
<li>Strong Analytical Skills</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Experience with electrical motors and mechanical systems </li>
<li>Bachelor's degree in a related field or equivalent</li>
</ul>
 

Benefits: 
<ul>
<li>Competitive Salary</li>
<li>Sponsored health &amp; dental insurance (100% company-paid)</li>
<li>Sponsored life &amp; disability insurance</li>
<li>401(k) with 3% company contribution (after 1 year, no match required)</li>
<li>Paid Vacation</li>
<li>Career growth opportunities</li>
</ul>

<h3>Job Description</h3>
Job Description
Join HomePro, a leading provider in home automation and security services with a strong presence in Texas. We are dedicated to delivering top-notch customer experience and innovative solutions in home entertainment and technology. As part of our expansion, we are looking for a passionate Technical Support Agent to join our dynamic team.
Key Responsibilities
<ul>
<li>Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.</li>
<li>Respond to customer inquiries via phone, and email in a timely and courteous manner.</li>
<li>Maintain accurate records of customer interactions and technical issues in our database.</li>
<li>Collaborate with internal teams to identify solutions and escalate complex issues when necessary.</li>
<li>Stay current with new products and technologies to better assist customers.</li>
<li>Conduct remote troubleshooting and follow up to ensure resolution of issues.</li>
<li>Participate in training and development programs to enhance technical knowledge.</li>
</ul>
Skills and Qualifications
<ul>
<li>Strong problem-solving skills and technical acumen.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Previous experience in a technical support role is a plus.</li>
<li>Knowledge of home automation systems and technology preferred.</li>
<li>Ability to work effectively within a team as well as independently.</li>
<li>Customer-focused with a passion for delivering quality service.</li>
</ul>
Educational and Experience Requirements
<ul>
<li>High school diploma or GED required; additional technical certifications are advantageous.</li>
<li>Minimum of 1-year experience in a similar support role is preferred.</li>
<li>Familiarity with CRM software and ticketing systems is beneficial.</li>
</ul>
Benefits and Compensation
<ul>
<li>Competitive salary with opportunities for advancement.</li>
<li>Comprehensive benefits package including medical, dental, and vision coverage.</li>
<li>401(k) plan with company match.</li>
<li>Generous paid time off and company-recognized holidays.</li>
<li>Access to on-site gym facilities and other employee wellness programs.</li>
<li>Discounts on company products and services.</li>
</ul>
Why HomePro?
At HomePro, we strive to create an inclusive environment where employees feel valued and heard. As part of our team, you’ll have the opportunity to work with industry leaders and grow your career in a supportive atmosphere. We are committed to diversity and believe it enriches our company culture and drives innovation.
If you're ready to embark on an exciting career with HomePro, apply today and become part of a company that values expertise, growth, and customer satisfaction.
Company Website: <a href="http://www.HomeProTech.com" target="_blank">www.HomeProTech.com</a>
*HomePro is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.*

<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

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