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job_organization_name

city

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<h3>Job Description</h3>
Job Description
Are you a solutions-driven professional with a passion for technology and automation? Were seeking a Technical Support Engineer to join a fast-growing, innovation-focused team in Naperville. This is a full-time, direct hire opportunity with a competitive salary and room for growth.
Key Responsibilities:
<ul>
<li>Lead technical support strategy, owning solution architecture and customer engagement in the industrial automation space</li>
<li>Translate customer needs into scalable, cost-effective solutions</li>
<li>Act as a key technical liaison, building trust and credibility with strategic clients</li>
<li>Deliver on-site demos, technical workshops, and proof-of-concepts (POCs)</li>
<li>Collaborate closely with internal sales, product, and engineering teams to drive customer satisfaction</li>
<li>Build and mentor a small technical team, providing coaching, onboarding, and performance development</li>
<li>Maintain consistency and quality across technical solution delivery processes</li>
</ul>
Qualifications:
<ul>
<li>3+ years of technical experience in automation, robotics, machine vision, or a related field</li>
<li>Strong problem-solving and solution-design skills</li>
<li>Excellent communication and presentation skills</li>
<li>Comfortable working cross-functionally with technical and non-technical teams</li>
<li>Experience with industrial systems, controls, or integration is a plus</li>
<li>Leadership or mentoring experience preferred</li>
</ul>
Why Youll Love This Opportunity:
<ul>
<li>Work with innovative technology in a high-growth industry</li>
<li>Join a mission-driven team that values collaboration and impact</li>
<li>Opportunity to influence product development through real-world feedback</li>
<li>Be part of a company that supports professional growth and development</li>
</ul>

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionPOSITION SUMMARY Technical Support Engineer will be responsible for providing support to customers including hardware and software to address technical issues, assist customers, and find solutions to any issues raised by the customers. Technical Support Engineer is responsible for providing technical and general customer support to all SOZO and legacy customers. Technical Support Engineer will provide and lead technical discovery and design of integration pathways into U.S. EHR platforms, balancing speed, scalability, and workflow efficiency. PRIMARY DUTIES &amp; RESPONSIBILITIES (Essential Functions of the Position) include but are not limited to the following. Other duties may be assigned. IT Technical Support: •&nbsp; &nbsp; Resolve all issues with SOZO implementations and other supported software adopted by the organization. •&nbsp;&nbsp; &nbsp;Receive and answer questions pertaining to computer software, hardware or infrastructure and present solutions to internal and external customers. •&nbsp;&nbsp; &nbsp;Diagnose and resolve technical issues related to network connectivity, firewall and security issues, Bluetooth, internet, and other related connection issues. •&nbsp;&nbsp; &nbsp;Translate customer and product needs into scoped solutions using APIs, third-party tools, or direct system integration. •&nbsp;&nbsp; &nbsp;Deliver EMR implementation plans that integrate efficiently into customer workflows, coordinating directly with customer IT and clinical teams. •&nbsp;&nbsp; &nbsp;Support EMR integration with customers, manage testing, troubleshooting, and iterative improvement. •&nbsp;&nbsp; &nbsp;Collaborate cross-functionally with product, engineering, marketing, regulatory, and customer support teams to ensure successful, compliant delivery. •&nbsp;&nbsp; &nbsp;Support and drive HL7 protocol with development team. Collaborate on improvements, bug fixes, and expanded data requirements. •&nbsp;&nbsp; &nbsp;Work with customers to make internal setting adjustments and to resolve technical issues or escalate to higher Tier. •&nbsp;&nbsp; &nbsp;Resolve all legacy customer device and connectivity issues promptly with use of Knowledge Base and adding Knowledge Articles (KA) when needed. •&nbsp;&nbsp; &nbsp;Provide input to R&amp;D on product development, security issues, implementations, and IFUs. •&nbsp;&nbsp; &nbsp;Contribute to FAQs for new products and keep updated for existing products. •&nbsp;&nbsp; &nbsp;Responsible for providing in-depth root-cause analysis, reporting product technical issues experienced by customers through CRM Cases. •&nbsp;&nbsp; &nbsp;Develop customer facing FAQs and where relevant, reference from fault triage pathways to enable client self-resolution of issues. •&nbsp;&nbsp; &nbsp;Assist with Single Sign-On (SSO), Multi-Factor Authentication and Electronic Health Record (EHR) integration. •&nbsp;&nbsp; &nbsp;Participate in all pre-implementation team meetings for US and EU countries as needed. •&nbsp;&nbsp; &nbsp;Replicate field issues and identify potential fixes or raise cases to alert R&amp;D. Enter commands and verify proper system operation through observation and analysis to detect error and proper performance. •&nbsp;&nbsp; &nbsp;Actively seek new product updates and offer suggestions and product improvements as well as report any defects which may arise. •&nbsp;&nbsp; &nbsp;Enter and manage issues into CRM as cases for all internal and external customer issues, with regular follow up and timely resolution of issues and cases. •&nbsp;&nbsp; &nbsp;Assist with keeping department SOPs, DPs and WI updated through the quality process. SUPERVISORY RESPONSIBILITIES •&nbsp;&nbsp; &nbsp;None QUALIFICATIONS GUIDELINES Typical Knowledge, Skills, &amp; Abilities: •&nbsp;&nbsp; &nbsp;Strong customer service and interpersonal skills, with strong ability to interact with employees and customers across different levels in the organization. Genuine commitment to delivering exceptional customer service. (verbal and written in English) •&nbsp;&nbsp; &nbsp;Ability to work as a member of a team, and ability to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative. •&nbsp;&nbsp; &nbsp;Ability to troubleshoot and be comfortable working with customers remotely by phone, email, and web-based tools such as Zoom and MS-Teams, facilitating one-on-one and group meetings. Ability to work flexible hours to provide global coverage. •&nbsp;&nbsp; &nbsp;Ability to quickly establish credibility and relationships; ability to work with a variety of personalities and styles. •&nbsp;&nbsp; &nbsp;Must have a strong attention to detail to accurately document work, collect data to support service readiness of a new product. •&nbsp;&nbsp; &nbsp;Ability to recognize deviation from accepted practice and to recognize when to notify supervisor of problems and issues for resolution. •&nbsp;&nbsp; &nbsp;Ability to create engaging, technical presentations for training and present training in an online environment. •&nbsp;&nbsp; &nbsp;Above average skills in Excel, PowerPoint, Power BI tools for developing monthly reporting and management metrics. •&nbsp;&nbsp; &nbsp;Experience as a self-starter and multi-tasker, self-motivated, with a capacity to perform in a fast-paced, FDA regulated environment, even in ambiguous situations. •&nbsp;&nbsp; &nbsp;Must understand, follow, and comply with regulatory requirements as applicable to various processes. An understanding of FDA Quality System Regulations and ISO Standards (ISO 13485 and 21 CFR 820) is required. Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMP), and Quality System Regulations (QSRs) globally.&nbsp; MINIMUM EDUCATION and/or EXPERIENCE •&nbsp;&nbsp; &nbsp;Associate technical discipline (Computer Engineering, Computer Science, or Information Technology or related field of study), or five (5) years of hands-on experience in a client (PC) technologies and support services role. •&nbsp;&nbsp; &nbsp;Minimum of five (5) years of experience in the customer service preferred. •&nbsp;&nbsp; &nbsp;Experience in the medical device industry preferred. •&nbsp;&nbsp; &nbsp;Knowledge of computer networks and remote troubleshooting techniques. •&nbsp;&nbsp; &nbsp;High degree of computer literacy and proficiency with the Microsoft Office Suite, including SharePoint. •&nbsp;&nbsp; &nbsp;General understanding of Customer Relationship Management systems – Microsoft Dynamics CRM experience desired. WORK ENVIRONMENT &amp; PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. •&nbsp;&nbsp; &nbsp;Physical Demand: Moderate physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier etc. The employee must be able to occasionally lift and/or move up to 50 pounds of equipment. •&nbsp;&nbsp; &nbsp;Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work. •&nbsp;&nbsp; &nbsp;Travel: This position will require limited travel (mostly domestic) up to 10%. A valid US driver’s license is required for this position. This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This position shall be aware of standards, international standards and regulations for the jurisdiction that ImpediMeds places medical devices and/or provides services. What We Offer: Life at ImpediMed&nbsp;- It is fast, it is fun, it is evolving, it is growing, and it is filled with smart, passionate, diverse, friendly people who want to make a difference in healthcare.&nbsp; Total Rewards&nbsp;- At ImpediMed, we are strongly committed to our employees--their well-being, development, rewards, and recognition opportunities. Individual total compensation will vary based on factors such as qualifications,&nbsp;level, competencies, and work location. The salary range for this role is $75k - $85k. Benefits -&nbsp;We offer full healthcare benefits including Medical PPO&nbsp;Plan, Dental Plan, Vision Plan; 401(k) with employer match. Basic Life, AD&amp;D, STD/LTD, Employee Assistance Program (EAP) and employee discount programs. About ImpediMed Founded and headquartered in Brisbane, Australia with US and European operations, ImpediMed is a medical technology company that uses bioimpedance spectroscopy (BIS) technology to generate powerful data to maximize patient health. ImpediMed produces the SOZO® Digital Health Platform, which is FDA-cleared, CE-marked, and ARTG-listed for multiple indications, including lymphoedema, heart failure, and protein calorie malnutrition and sold in select markets globally.&nbsp; In March 2023, the NCCN Clinical Practice Guidelines In Oncology (NCCN Guidelines®) for Survivorship were updated and reference bioimpedance spectroscopy as the recommended objective tool to screen at-risk cancer patients for early signs of lymphoedema. With the SOZO Digital Health Platform and L-Dex®, ImpediMed is the only company to offer FDA-cleared technology that uses bioimpedance spectroscopy for the clinical assessment of lymphoedema. The connected digital health platform and large, attractive cancer-related lymphoedema market present an opportunity for continued strong growth through ImpediMed’s SaaS subscription-based business. For more information, visit&nbsp;<a href="http://www.impedimed.com.&amp;nbsp" target="_blank">www.impedimed.com.&amp;nbsp</a>; Diversity &amp; Inclusion It is our diverse teams who drive our innovation, creativity, and success. We value the unique backgrounds and experience of all our employees and share a set of core values of ethical behavior for conducting our business.&nbsp;We continuously strive to provide an environment where employees not only feel they can succeed, but also where they can thrive. Equal Opportunity Employment As part of our commitment to providing equal employment opportunities, we take steps to ensure that all qualified applicants are treated fairly. To that end, our decisions around recruitment, hiring, assignment, promotion, compensation, and other personnel factors are made and administered without regard to race, color, religion, genetic information, national origin, sexual orientation, gender identity, gender expression, pregnancy, childbirth or related medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state or local law. If you have a disability that requires accommodations in order to complete the application process, please contact us at <a href="mailto:employment@impedimed.com" target="_blank">employment@impedimed.com</a> or (760) 585-2100.
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<h3>Job Description</h3>
Job DescriptionAbout LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
 At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are:
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience:
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Benefits:
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle 
</li>
</ul>
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
 
Our Tech
What sets our platform apart:
<ul>
<li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
</li>
<li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
</li>
<li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
</li>
<li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
</li>
</ul>
 LILT in the News
<ul>
<li>
Featured in The Software Report’s Top 100 Software Companies!
</li>
<li>
LILT makes it onto the Inc. 5000 List.
</li>
<li>
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
</li>
<li>
Check out all our news on our website.
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at <a href="mailto:recruiting@lilt.com" target="_blank">recruiting@lilt.com</a>.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation Range: $110K - $115K

<h3>Job Description</h3>
Job Description
Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others.
Job Details:
Carlisle Glass Plant 400 Park Drive Carlisle, PA 17015 Estados Unidos de América
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
<ul>
<li>Bachelor’s degree in Computer Information Systems or related field.</li>
<li>+, support, or customer service role</li>
<li>Knowledge of any ticketing system.</li>
<li>Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).</li>
<li>Strong customer service skills.</li>
<li>Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.</li>
<li>Effective written and verbal communication skills.</li>
</ul>
Responsabilities:
<ul>
<li>Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.</li>
<li>Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.</li>
<li>Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.</li>
<li>Initiate and schedule with vendor to replace or fix hardware issues.</li>
<li>Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.</li>
<li>Set up and configure new Windows desktop/laptops or mobile devices for new hires.</li>
<li>Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).</li>
<li>Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.</li>
<li>Participate in meetings and projects or tasks by IT management.</li>
</ul>
Job Type: Full-time
Pay: $55,000.00 - $62,000.00 per year
Schedule:
<ul>
<li>8 hour shift</li>
</ul>
Work Location: In person
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Ability to commute/relocate:
<ul>
<li>Carlisle, PA 17015: Reliably commute or planning to relocate before starting work (Preferred)</li>
</ul>
Experience:
<ul>
<li>Customer service: 1 year (Preferred)</li>
</ul>
Work Location: In person
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<h3>Job Description</h3>
Job DescriptionJob Description
Support law enforcement agencies by delivering exceptional service and technical expertise for Fusus products and services. As a Technical Support Specialist, you’ll be the go-to resource for resolving complex issues and ensuring a seamless customer experience.
Key Responsibilities
<ul>
<li>Serve as a trusted advisor to law enforcement clients, ensuring a high-quality experience with Fusus solutions.</li>
<li>Develop deep expertise in the Fusus platform, including applications, APIs, and product roadmap.</li>
<li>Collaborate with internal teams to triage and prioritize customer requests and feature enhancements.</li>
<li>Conduct consultative solution audits, including network analysis, device discovery, and documentation.</li>
<li>Provide Tier 2 support via email, phone, and chat for complex technical issues.</li>
<li>Diagnose, troubleshoot, and resolve device and system issues directly with customers.</li>
<li>Follow up to confirm full system functionality after troubleshooting.</li>
<li>Mentor Tier 1 support staff by assisting with questions, troubleshooting, and training.</li>
<li>Maintain detailed logs of customer interactions and resolutions.</li>
<li>Create and maintain knowledge base articles.</li>
<li>Identify and report bugs and trends to relevant teams.</li>
<li>Participate in an on-call rotation for critical escalations and outages.</li>
<li>Assess issue urgency and prioritize support based on client impact.</li>
<li>Continuously improve technical and analytical skills through proactive learning.</li>
</ul>
Required Skills
<ul>
<li>Technical Support</li>
<li>Customer Service</li>
<li>Troubleshooting</li>
<li>Networking (Routing &amp; Switching)</li>
<li>Single Sign-On (SSO)</li>
<li>Video Systems</li>
</ul>
Preferred Skills
<ul>
<li>Database Management</li>
<li>Video Technology</li>
<li>SSO Integration</li>
</ul>
Performance Metrics
<ul>
<li>Volume-based and response-time KPIs</li>
<li>Call and ticket resolution efficiency</li>
<li>Customer satisfaction surveys</li>
</ul>
Communication Channels
<ul>
<li>Support provided via Chat, Email, and Phone</li>
</ul>
Experience Level
<ul>
<li>Entry Level</li>
</ul>
#westpriority25
Pay and Benefits
The pay range for this position is $35.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norcross,GA.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Support Engineer
• Do you take pride in solving complex problems with clarity and precision? • Are you the person others rely on when systems fail or processes break? • Do you want to work for a company that values technical accuracy, reliability, and professionalism above all? If so, we’d like to meet you. At Lumen21, we’re looking for a Support Engineer who leads with quiet confidence, cares about the details, and takes personal responsibility for doing things right the first time. This role is not about high energy or fast talk. It is about technical mastery, consistency, and clear communication with clients who depend on us for critical support. Who We Are Lumen21 is a global provider of managed IT services, cybersecurity, and compliance solutions for regulated industries. With more than 17 years of experience, we support clients in healthcare, finance, and manufacturing. These environments require precision, security, and absolute reliability. We are a team that values structure, process, and consistency. Our clients rely on us because we are service minded, committed, we own the problems that come our way, we have fanatical attention to detail and consistency and we don't believe in entitlement. What You’ll Do • Provide onsite and remote IT support for hardware, software, and network-related issues • Troubleshoot and resolve Windows OS and Office 365 problems • Diagnose and repair printers and peripheral devices • Perform basic configuration of routers, firewalls, and switches • Assist with network-related tasks such as port switching and crimping connectors (preferred but not required) • Document issues, resolutions, and procedures clearly and accurately • Maintain professional and respectful communication with clients and colleagues • Travel to client locations as needed (mileage reimbursement provided) Required Skills &amp; Experience • Strong English communication skills, both written and verbal • Experience troubleshooting Windows OS and common software applications • Basic networking knowledge including routers, firewalls, and switches • Ability to diagnose and fix printer and peripheral hardware issues • Strong attention to detail and a structured approach to problem solving • Reliable, self-motivated, and accountable • Valid driver’s license and ability to travel to client sites Preferred Qualifications • Hands-on experience with network tasks such as switching ports or crimping connectors • Certifications such as CompTIA A+, Network+, or equivalent • Prior experience in an MSP or structured IT support role Compensation and Benefits • Competitive Salary • Mileage reimbursement for onsite client visits • Health, dental, and vision insurance • Paid time off and holidays • Ongoing Training and Certification Support • Opportunities for growth within a fast-paced and values-driven IT organization If you are someone who values technical precision and personal responsibility, and you want to be part of a team that respects both, we would be glad to hear from you.
<a href="https://openings/support-engineer-application" target="_blank">https://openings/support-engineer-application</a>
Company DescriptionLumen21 is a global provider of managed IT services, cybersecurity, and compliance solutions for regulated industries. With more than 17 years of experience, we support clients in healthcare, finance, and manufacturing. These environments require precision, security, and absolute reliability. We are a team that values structure, process, and consistency. Our clients rely on us because we are service minded, committed, we own the problems that come our way, we have fanatical attention to detail and consistency and we don't believe in entitlement. 
<h3>Company Description</h3>
Lumen21 is a global provider of managed IT services, cybersecurity, and compliance solutions for regulated industries. With more than 17 years of experience, we support clients in healthcare, finance, and manufacturing. These environments require precision, security, and absolute reliability.\r\nWe are a team that values structure, process, and consistency. Our clients rely on us because we are service minded, committed, we own the problems that come our way, we have fanatical attention to detail and consistency and we don't believe in entitlement.

Tier Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionPosition Overview: The Technical Support Engineer - Nocturnal will work 8pm to 4am.&nbsp; They will provide Tier 2 support for complex hardware and software issues, collaborate with Tier 1 and Tier 3 teams, and contribute to continuous process improvement. Primary Responsibilities:
<ul>
<li>Advanced Troubleshooting: Provide Tier 2 support for technical issues related to TruMed’s complex electro-mechanical hardware, refrigeration and control systems, using advanced diagnostic techniques to resolve problems efficiently.</li>
<li>Escalation Handling: Act as the point of escalation for unresolved Tier 1 issues. Analyze cases, develop solutions, and guide customers or Tier 1 associates through the resolution process. Escalate to Tier 3 when necessary.</li>
<li>Customer Interaction: Communicate with customers via phone, email, and chat, providing timely updates and ensuring a positive support experience with empathy and professionalism.</li>
<li>Mentorship: Assist Tier 1 associates by sharing troubleshooting best practices and offering guidance on complex issues. Contribute to the training and development of the Tier 1 team.</li>
<li>System Installations &amp; Upgrades: Support customers with advanced installations, upgrades, and configuration of TruMed’s software and electro-mechanical hardware, ensuring compliance with company standards and customer requirements.</li>
<li>Documentation &amp; Reporting: Accurately document troubleshooting steps, resolutions, and interactions in the customer service management system (e.g., Salesforce). Contribute to the creation of knowledge base articles to streamline future issue resolution.</li>
<li>Proactive Problem Identification: Monitor support trends, identify recurring issues, and collaborate with Tier 3 to drive improvements in processes and product reliability.</li>
<li>Customer Education: Educate customers on product functionality and best practices to ensure optimal use and reduce support needs.</li>
<li>Team Collaboration: Work closely with internal teams and customers, fostering teamwork and maintaining a professional, timely approach to service delivery.</li>
</ul>
Desired Skills:
<ul>
<li>Strong hands-on experience with electro-mechanical hardware. </li>
<li>Familiarity with refrigeration systems.</li>
<li>Familiarity with remote desktop software and remote support tools.</li>
<li>Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and concisely.</li>
<li>Strong customer service skills with a professional, friendly, and patient demeanor.</li>
<li>Strong analytical skills and the ability to diagnose and resolve technical issues efficiently.</li>
<li>Ability to think critically and troubleshoot complex problems while maintaining a calm and positive attitude.</li>
<li>Ability to document issues, resolutions, and customer interactions accurately and thoroughly.</li>
<li>Detail-oriented, with excellent time management and multitasking abilities.</li>
<li>Ability to work effectively both independently and as part of a team in a fast-paced, dynamic environment.</li>
<li>Willingness to learn, share knowledge, and contribute to a collaborative team environment.</li>
</ul>
Education:
<ul>
<li>Associates degree in Engineering/Sciences or related field with at least 2 years of hands-on experience.</li>
<li>Bachelor’s degree may substitute for the required work experience.</li>
</ul>
Desired Experience:
<ul>
<li>Minimum 2 years of experience in technical support or a related customer-facing role, preferably within a technology or healthcare environment.</li>
<li>Proven experience troubleshooting electro-mechanical hardware, refrigeration and control systems, and software.</li>
<li>Experience with customer service tools, ticketing systems (e.g., Zendesk, Jira, ServiceNow), and CRM software (e.g., Salesforce).</li>
<li>Experience with software installation, configuration, and updates.</li>
<li>Proficiency in using diagnostic tools to identify, troubleshoot, and resolve technical issues.</li>
</ul>
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Technical Support Engineer - Nocturnal

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Technical Support Engineer to provide expert assistance across infrastructure, cloud, and networking domains. This mid-level role is ideal for professionals who thrive on delivering technical solutions, tackling escalated challenges, and mentoring team members. The position offers a dynamic mix of project execution and proactive troubleshooting. Responsibilities: • Lead implementation of client infrastructure solutions, including servers, network devices, and cloud-based systems. • Configure and manage migrations for Microsoft 365 services such as Exchange, Teams, and SharePoint. • Deploy and resolve issues related to firewalls, VPNs, and wireless network setups. • Address escalated technical issues across diverse IT environments and technologies. • Collaborate with senior engineers to make informed decisions on system architecture and design. • Provide guidance and mentorship to less experienced engineers while improving internal documentation and workflows. • Drive successful delivery of client-facing projects and contribute to continuous process optimization.• Minimum of 4 years of experience in IT with a focus on infrastructure, cloud, and networking technologies. • Strong expertise in Microsoft 365, Windows Server, Active Directory, and virtualization platforms like VMware or Hyper-V. • Proven ability to configure networks and troubleshoot IT systems effectively. • Prior experience delivering complex projects independently with minimal supervision. • Relevant certifications such as Microsoft, VMware, or Cisco are highly desirable. • Excellent problem-solving and documentation skills. • Familiarity with firewall deployment and VPN technologies.

<h3>Job Description</h3>
Job DescriptionCompany Description 
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement &amp; global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
 Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel &amp; B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description 
The Opportunity:
Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed.
<ul>
<li>Manage and complete tickets received from customers and other departments involving Flywire’s various platforms</li>
<li>Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables</li>
<li>Understand various components of ours products including how they function together and the workflow impact to customers</li>
<li>Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues&nbsp;</li>
<li>Logically assess the issue, propose solutions to customers and work with development on enhancements for the product</li>
<li>Serve as a highly effective mediator between customers and development when the situation arises</li>
<li>Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation</li>
<li>Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.</li>
<li>Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals</li>
</ul>
Qualifications 
Here’s What We’re Looking For:
<ul>
<li>4+ years years of experience in technical support engineering</li>
<li>Experience working with linux and bash command line</li>
<li>Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers</li>
<li>Able to translate highly complex issues to various levels of understanding based on the customer’s technical level</li>
<li>Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions&nbsp;</li>
<li>Fluent in English, as it is the company’s working language&nbsp;</li>
<li>Experience in FinTech or the payment industry will be appreciated</li>
<li>Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering</li>
<li>Rails console experience is a major plus</li>
<li>Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.</li>
</ul>
 Additional Information 
What We Offer:
<ul>
<li>Competitive compensation, including Restricted Stock Units</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Flying Start - Our immersive Global Induction Program (Meet our Execs &amp; Global Teams)</li>
<li>Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media</li>
<li>Dynamic &amp; Global Team (we have been collaborating virtually for years!)</li>
<li>Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates</li>
<li>Be a meaningful part in our success - every FlyMate makes an impact</li>
<li>Competitive time off including FlyBetter Days to volunteer in a cause you believe in and</li>
<li>Digital Disconnect Days!</li>
<li>Great Talent &amp; Development Programs (Managers Taking Flight – for new or aspiring managers!)</li>
</ul>
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $86,000-$101,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Remote

Senior Technical Support Engineer I

<h3>Job Description</h3>
Job DescriptionCompany Description 
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement &amp; global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
 Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel &amp; B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description 
The Opportunity: This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.
<ul>
<li>Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements</li>
<li>Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone</li>
<li>Understand various components of our products including how they function together and the workflow impact to customers</li>
<li>Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues</li>
<li>Logically assess the issue, propose solutions to customers and work with development on enhancements for the product</li>
<li>Serve as a highly effective mediator between customers and development when the situation arises</li>
<li>Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation</li>
<li>Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals</li>
</ul>
Qualifications 
Here’s What We’re Looking For:
<ul>
<li>3-5 years of experience in technical support engineering</li>
<li>Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering</li>
<li>At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting</li>
<li>Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions</li>
<li>Able to translate highly complex issues to various levels of understanding based on the customer’s technical level</li>
<li>Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.</li>
<li>Detail oriented and able to multitask and eagerness to learn new technologies and tools</li>
<li>Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education</li>
<li>Experience in FinTech or the payment industry will be appreciated</li>
<li>Fluent in English, as it is the company’s working language</li>
</ul>
Required Degree: B.S. degree in a related Science &amp; Engineering field, and having Master’s in respective field is a plus
Technologies We Use:
<ul>
<li>Bash shell and standard linux command line</li>
<li>SQL</li>
<li>Java</li>
<li>Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini</li>
</ul>
 Additional Information 
What We Offer:
<ul>
<li>Competitive compensation, including Restricted Stock Units</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Flying Start - Our immersive Global Induction Program (Meet our Execs &amp; Global Teams)</li>
<li>Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media</li>
<li>Dynamic &amp; Global Team (we have been collaborating virtually for years!)</li>
<li>Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates</li>
<li>Be a meaningful part in our success - every FlyMate makes an impact</li>
<li>Competitive time off including FlyBetter Days to volunteer in a cause you believe in and</li>
<li>Digital Disconnect Days!</li>
<li>Great Talent &amp; Development Programs (Managers Taking Flight – for new or aspiring managers!)</li>
</ul>
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid

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