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<h3>Job Description</h3>
Job DescriptionOver 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme Networks service organization. A TSE is primarily responsible to delight our customers with excellent technical support and customer service skills. Additionally, the TSE is the first point of contact for the customer, with a mission to assist and guide their experience.The ideal candidates will have NOC and/or TAC experience,&nbsp;outstanding customer skills, and a very strong desire to learn and develop technically. Strong working knowledge in networking technologies is a plus.&nbsp;Responsibilities include:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical support for all Extreme products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle service requests (via phone, e-mail, and web) from external and internal customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage service requests through research, problem solving, replication, and escalation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update information repositories and knowledge base·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist customers with basic network configuration and product information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive for continuous learning, results orientation, and teamwork·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Weekends and some travel (5%) required&nbsp;Technical Skills Requested:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General knowledge of Ethernet, LAN/MAN/WAN networks·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of the TCP/IP protocol·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 year experience working directly with customers in any industry·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge in Windows and Linux/UNIX·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to utilize the scientific method to solve problems·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active Cisco Certified Network Professional (CCNP)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience delivering customer support through Salesforce.com's Service Cloud·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to deliver technical support via social-collaboration&nbsp;Technical Skills Preferred:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ENA, ENS, CCNA, CWNA or similar Technical Level of Certification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 year experience working in a Call Center or Service Center·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General knowledge of any routing protocols concepts such as RIP, OSPF &amp; BGP·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General knowledge of Wireless Networks and Security Protocols·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with Windows Servers, with emphasis on Active Directory, IAS/NPS Radius, DHCP and DNS·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with virtual machines &amp; virtualization (VMware, Citrix, Red Hat, Microsoft)Soft Skills Requested: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written, verbal communication, interpersonal and presentation skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to function effectively in ambiguous circumstances.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shares information and communicates clearly with team members to improve team effectiveness. Encourages and accepts feedback.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong research skills, with emphasis on examining previous cases and solutions, then applying that knowledge to a current issue·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent team player as well as being able to work independently·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven crisis management and leadership skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven planning, prioritization and organizing skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to multitask several critical issues simultaneously·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-motivated and seeks opportunities for excellence pro-actively Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's&nbsp;website&nbsp;or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionWe believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.&nbsp;&nbsp; As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers expect, and we collaborate cross-functionally with our Engineering, Product, Financial Access, and Go-to-Market teams in order to achieve these goals.&nbsp;Responsibilities
<ul>
<li>Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards</li>
<li>Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution</li>
<li>Work on projects with other TSE’s to improve internal and external processes</li>
<li>Contribute to brainstorming and project execution (tooling, documentation, process improvements)</li>
<li>Assist GTM teams with customer escalations</li>
<li>Collaborate with EPD teams on issue resolution</li>
</ul>
Qualifications
<ul>
<li>2+ years of experience in a customer-facing role</li>
<li>6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)</li>
<li>Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)&nbsp;</li>
<li>Preferred: 6+ months of experience supporting technical projects and/or process improvement</li>
<li>Genuine interest and passion for Support&nbsp;</li>
<li>Commitment to providing a world-class customer experience</li>
<li>Strong written and verbal communication&nbsp;&nbsp;</li>
<li>Self-starter mentality and ability to work independently</li>
<li>Effective time management and ability to balance multiple priorities</li>
<li>Based in PT time zones</li>
</ul>
 Target base salary for this role is between $73,872 and $122,400 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at <a href="mailto:accommodations@plaid.com" target="_blank">accommodations@plaid.com</a>. Please review our Candidate Privacy Notice&nbsp;here.

<h3>Job Description</h3>
Job DescriptionAt Lanspeed, we have the opportunity to work with the coolest technology and the best people. We’ve been voted one of the best places to work on the Central Coast because of our people and our culture. We are looking for a Support Engineer to help serve our Lanspeed CONNECT clients, our fastest growing line of business. You will help support 40+ businesses that operate on a variety of different systems, including Azure, Windows, Datto, Sophos, Cisco, MAC and Aruba solutions. Our engineering team consists of dynamic individuals who are both humble and hungry to learn. We build strong relationships with our clients by treating them with respect and having integrity. This is where you come in. The Support Engineer truly serves our client base by providing awesome enterprise-level support on the front line of our support team via service tickets, email communication, over the phone and in person. Our clients will look to you as an expert they can trust. You will have tremendous opportunity to expand your skills and knowledge in new areas and technologies. Other than participating in our weekly on-call rotation and providing rare after-hours support, you won’t be expected to work overtime. We believe that to enjoy our work, we need to work hard and then disconnect to recharge. Does the sound of this excite you so far? If so, please continue reading. What We’re Looking For:
<ul>
<li>Humble and hungry to grow and learn – a desire to pursue excellence at what you do</li>
<li>At least 3-5 years of experience with enterprise-level technologies (domains, Active Directory, routing, firewalls, etc.)</li>
<li>Problem solver with the ability to process and resolve issues quickly</li>
<li>Great communicator with the ability to make complicated situations simple and painless</li>
<li>Excellent customer service skills – someone who our clients will freely provide positive feedback</li>
<li>Team player with a coachable mentality</li>
<li>Excitement to learn about new technologies</li>
<li>Ability to perform diagnostics on servers/applications/hardware/network systems</li>
<li>Eagerness to provide first level point of contact by email or phone for all types of service requests</li>
<li>Willingness to travel by car to client locations to provide in-person support</li>
<li>Utmost reliability in ensuring network security and protecting confidential data</li>
<li>Must be able to work with a very diverse group of clients in a non-judgmental manner</li>
</ul>
 Tasks:
<ul>
<li>Provide front-line technical support for incidents ranging widely in their degree of difficulty.</li>
<li>Diagnose and solve problems with hardware, software and the core network.</li>
<li>Install, troubleshoot, and repair hardware, software, printers and virtual machines.</li>
<li>Client communication: keeping clients informed of incident progress, notifying them of impending changes or status updates. </li>
<li>Documentation of all client communication and detailed utilization/ time tracking.</li>
<li>Documentation of client systems and configuration changes through add/change/remove requests.</li>
<li>Project work to support our Professional Services team, as needed. </li>
<li>Escalate to the Systems Engineering team, as needed.</li>
<li>Participate in the after-hours on-call rotation.</li>
<li>Participate in the Lanspeed Annual Technical Training Roadmap to improve and keep technical skills relevant.</li>
<li>Adhere to the Lanspeed core values and culture.</li>
</ul>
 Key Performance Indicators (KPI’s):
<ul>
<li>High utilization – benchmark of 76% total utilization (at least 50% client billable utilization). This requires a good work ethic, time management skills and proper record keeping.</li>
<li>Excellent time entry - benchmark of 94% or above time adherence</li>
<li>Highly satisfied clients &amp; team members - benchmark of 93 or above net CSAT score</li>
</ul>
 Qualifications:
<ul>
<li>High school diploma or equivalent required.&nbsp; 4 year college degree preferred.</li>
<li>At least 3-5 years of working with enterprise-level technologies.</li>
<li>Experience with Windows Server, Windows Desktop, Office, Office 365, Azure, firewall and wireless technologies. </li>
<li>Experience supporting TCP/IP, LDAP, HTTP, DHCP, DNS, SQL Server, IIS, Exchange Server, Group Policy, WSUS, LAN, backup/restore services, VMWare/Hyper-V.</li>
<li>Knowledge of troubleshooting application issues, networking issues, and local and network printer issues.</li>
<li>Microsoft MCP Certificate or Sophos Certified Engineer preferred.</li>
<li>May have to sit for long periods of time working on the computer.</li>
</ul>
 Transportation Requirements:
<ul>
<li>Required to have your own reliable transportation for travel to and from client locations for onsite support.</li>
</ul>
 Other Things You Should Know:
<ul>
<li>Our interview process is more involved and thorough than you might think it will be. But don’t let that scare you. Our process helps to make sure we find you the best seat on this bus!</li>
</ul>
 Hourly pay $24-$28/hour&nbsp;
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<h3>Job Description</h3>
Job Description
*This is an ON-SITE position at our Reston, VA office*
The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.
 Responsibilities:
<ul>
<li>Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.</li>
<li>Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.</li>
<li>Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.</li>
<li>Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases &amp; activation, billing discrepancies and life cycle management.</li>
<li>Validate product bug fixes to ensure regression-free solution and product functioning per specifications.</li>
<li>Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.</li>
<li>Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.</li>
<li>Collaborate with R&amp;D and other internal stakeholders during product problem resolution cycle.</li>
<li>Define and report on product supportability and readiness issue during the product life cycle.</li>
<li>Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.</li>
<li>Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes</li>
</ul>
Qualifications and Required Skills:
· Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience
<ul>
<li>2-5 years of relevant experience</li>
<li>Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred</li>
<li>Knowledge on cloud infra structure – AWS or GCP or Azure</li>
<li>Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.</li>
<li>Strong communication skills</li>
<li>Aptitude for complex technical problem solving</li>
</ul>
 WHAT’S IN IT FOR YOU?
· Competitive Salary and Compensation · Annual Bonus Based on Personal Performance · Medical, Dental, and Vision Insurance · 3 Weeks of Paid Time Off Every Year · UNLIMITED Sick Time · Paid Holidays · Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness · Collaborative Work Environment · Employee Referral Program
 Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.
Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build &amp; scale your digital, cloud &amp; subscription products &amp; business while unifying &amp; simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. <a href="http://www.apptium.com" target="_blank">www.apptium.com</a> 
<h3>Company Description</h3>
About Apptium\r\n\r\nApptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build &amp; scale your digital, cloud &amp; subscription products &amp; business while unifying &amp; simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. <a href="http://www.apptium.com" target="_blank">www.apptium.com</a>

<h3>Job Description</h3>
Job Description
SAP TECHNICAL SUPPORT ENGINEER Contract Duration: 12 Months | Hybrid Schedule | South Carolina
 ABOUT THE OPPORTUNITY
 Join a dedicated team at a leading state public health organization committed to modernizing critical HR systems and supporting over 2,000 employees across multiple locations. This newly created position plays a vital role in configuring, maintaining, and enhancing Human Resources systems within the SAP ECC platform, directly impacting operational efficiency and system modernization initiatives.
As an SAP Technical Support Engineer, you'll bridge the gap between technical capabilities and evolving business requirements, working hands-on with system configuration, workflow optimization, and data quality improvements. This role is essential to implementing strategic initiatives while ensuring compliance with federal and state regulatory requirements. 
POSITION DETAILS
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract Duration: 12 months with strong possibility for extension
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work Schedule: Hybrid – 4 days onsite per week (40 hours/week)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location: South Carolina (candidates must be SC residents or willing to relocate at own expense prior to start date)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility Required: Occasional work outside traditional business hours
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interview Process: One round, virtual (video required) 
WHY THIS ROLE MATTERS
You'll be instrumental in a large-scale modernization effort, migrating legacy financial and administrative systems to standardized platforms. This position offers hands-on technical work in a mission-driven environment where your contributions directly enhance HR operations and support the organization's strategic goals. 
CORE RESPONSIBILITIES
System Configuration &amp; Workflow Optimization
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configure and maintain SAP ECC HR modules to support evolving business needs
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement workflow-driven solutions to reduce manual data entry and streamline HR processes
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify system capabilities and limitations to propose creative, system-based solutions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with cross-functional teams to design position-based access controls
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain comprehensive system protocols and configuration documentation
Testing &amp; Implementation
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute unit, integration, and user acceptance testing (UAT) for system changes and enhancements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support production rollouts ensuring minimal disruption to operations
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve system issues, escalating complex problems as needed
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Validate system performance and functionality post-implementation
Data Quality &amp; Reporting
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and improve data accuracy and integrity across HR systems
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain advanced reports and dashboards using SAP tools, Excel, and Power BI
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compare data across multiple systems to identify inconsistencies and recommend corrective actions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support audit and compliance reporting requirements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement data validation processes and integrity monitoring protocols
Documentation &amp; Technical Support
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and maintain technical documentation including configuration records, SOPs, and user guides
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical support to end users and assist with training on new system features
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update collaboration platforms with relevant system documentation and resources
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document system changes and maintain change management records
Collaboration &amp; Project Support
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with HR, IT, and Finance departments to align system functionality with business objectives
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in cross-functional meetings to gather requirements and provide technical input
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to HR system modernization projects by implementing technical solutions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage work requests in ticketing systems to track changes and enhancements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support risk mitigation strategies and ensure compliance with IT security standards
REQUIRED QUALIFICATIONS
Technical Expertise (Minimum 3+ Years Each):
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with SAP ECC HR modules including system configuration, testing, and troubleshooting
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record optimizing SAP HR system workflows to support automation and reduce manual processes
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong knowledge of HR/payroll processes, data privacy standards (HIPAA, FLSA), and regulatory compliance frameworks
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated experience in data validation, integrity monitoring, and issue resolution across HR systems
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced reporting and dashboard development using SAP tools, Excel, and Power BI
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with role-based access control (RBAC) and position-driven system access configuration
Additional Technical Skills:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with collaborative platforms (SharePoint, OneDrive, Teams)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem-solving and troubleshooting abilities
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capacity to identify root causes and implement sustainable solutions 
Education:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field (equivalent work experience will be considered) 
PREFERRED QUALIFICATIONS
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with industry-standard information security practices (PHI, PII handling)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with IT security standards and compliance frameworks (NIST 800-53, FISMA)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience working with State or Federal Government agencies
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of IT development and implementation project methodologies
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong written and verbal communication skills
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience creating comprehensive technical documentation 
CANDIDATE PROFILE
We're seeking a self-motivated, team-oriented professional who thrives working under limited supervision and can respond effectively to shifting priorities. The ideal candidate:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrates technical expertise in SAP ECC configuration (not just end-user experience)
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Thinks analytically and approaches problems with creative, system-based solutions
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicates clearly with both technical and non-technical stakeholders
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works collaboratively across diverse teams and organizational levels
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shows attention to detail and commitment to data quality
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adapts quickly to changing business requirements
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Takes ownership of projects from conception through implementation
 
IMPORTANT NOTES
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Candidates must be South Carolina residents or commit to relocating before the start date at their own expense
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Onsite presence required 4 days per week – this is non-negotiable
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible scheduling may require occasional work outside standard business hours
 
Equal Opportunity Employer
Company DescriptionFounded in 2007 and headquartered in Herndon, Virginia, Info Labs Inc. is a trusted provider of staff augmentation, direct hire recruiting, workforce solutions, and specialized IT consulting services. We proudly support a variety of industries, including technology, healthcare, and finance, by delivering top-tier talent and comprehensive solutions that address unique business needs. 
<h3>Company Description</h3>
Founded in 2007 and headquartered in Herndon, Virginia, Info Labs Inc. is a trusted provider of staff augmentation, direct hire recruiting, workforce solutions, and specialized IT consulting services. We proudly support a variety of industries, including technology, healthcare, and finance, by delivering top-tier talent and comprehensive solutions that address unique business needs.

SAP TECHNICAL SUPPORT ENGINEER

<h3>Job Description</h3>
Job DescriptionSalary: $51,500-58,999/year DOE 
About the Role: 
The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.
 
Key Responsibilities and Duties:
<ul>
<li>Work and complete assigned tickets according to SOPs </li>
<li>Provide high quality written and verbal customer service </li>
</ul>
<ul>
<li>Accurately track and document all work </li>
</ul>
<ul>
<li>Perform technical support services in line with the technical skill requirements </li>
</ul>
<ul>
<li>Setup and support physical hardware </li>
</ul>
<ul>
<li>Travel to client sites to perform support when necessary </li>
</ul>
<ul>
<li>Participate in on-call rotation and scheduled infrastructure maintenance</li>
</ul>
 
Job Qualifications: 
Core Competencies
<ul>
<li>Timeliness Meets deadlines - Completes work in a timely manner. </li>
</ul>
<ul>
<li>Reliability Achieves commitments - Arrives to work and meetings when scheduled/expected. </li>
</ul>
<ul>
<li>Attitude Has a positive attitude about performing their job. </li>
</ul>
<ul>
<li>Organization Manages their own work and schedule </li>
</ul>
<ul>
<li>Accountability Takes responsibility for actions and resolves own mistakes </li>
</ul>
<ul>
<li>Receptive open to feedback and willing to grow and improve </li>
</ul>
<ul>
<li>Adaptable flexible and open to change </li>
</ul>
<ul>
<li>Integrity High work ethic and integrity </li>
</ul>
<ul>
<li>Follow through Ensures work completion </li>
</ul>
<ul>
<li>Quality complete all work with a high level of detail and accuracy </li>
</ul>
<ul>
<li>Professionalism Conduct oneself in an all-round professional manner </li>
</ul>
<ul>
<li>Communication Communicate effectively </li>
</ul>
<ul>
<li>Team Available and supportive of coworkers </li>
</ul>
 
Abilities
<ul>
<li>Prioritize and maintain a tidy ticket queue </li>
</ul>
<ul>
<li>Notify the Helpdesk Manager when unable to complete workload </li>
</ul>
<ul>
<li>Identify when an assignment should be escalated </li>
</ul>
<ul>
<li>Create detailed documentation and ticket notes </li>
</ul>
<ul>
<li>Provide high quality and timely customer service </li>
</ul>
<ul>
<li>Meet all SLAs </li>
</ul>
<ul>
<li>Support peers </li>
</ul>
<ul>
<li>Travel to client sites when needed </li>
</ul>
<ul>
<li>Participates in on-call rotation, weekend updates, technical training </li>
</ul>
 
Security Responsibilities
<ul>
<li>Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. </li>
</ul>
<ul>
<li>Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. </li>
</ul>
<ul>
<li>Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. </li>
</ul>
<ul>
<li>Immediately follow incident response procedures when a security incident or concern is noticed. </li>
</ul>
<ul>
<li>Assist with the escorting or monitoring of visitors. </li>
</ul>
 
Experience and Knowledge
1-2 years experience as Tier 1 TSR
 
Certifications
<ul>
<li>CompTIA A+ </li>
</ul>
 
Position:
<ul>
<li>Location Rockville, MD Hybrid eligible, not to exceed 1-day WFH.</li>
<li>Employment Type- Full time</li>
<li>Compensation - $51,500-58,999k DOE</li>
<li>Travel-Some travel required, vehicle required.</li>
<li>On Call rotation required</li>
</ul>
 
Benefits:
<ul>
<li>Medical Insurance- OSIbeyond pays 80% of the premium for the Employee's base medical plan</li>
<li>Vision and Dental Insurance- OSIbeyond pays 80% of the premium for the Employee's plans</li>
<li>Life Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>Short Term Disability Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>401K- OSIbeyond matches up to 4%</li>
<li>PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.</li>
</ul>

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
Reporting to the Sr. Manager, Compressor Sales, The Technical Support Engineer (Compressors) is responsible for providing remote and on-site assistance for the application of Mitsubishi Electric Compressors. This role requires a blend of strong understanding of technical HVAC principles, mechanics/electrical systems and a strong ability to successfully serve the customers’ needs. The individual in this role will work closely with the sales team to provide expert knowledge, aid in the analysis of customer requirements, translate technical knowledge about Mitsubishi Electric Compressors, and foster the development of creating tailored solutions that will drive sales. 
Required Skills and Qualifications:
<ul>
<li>Collaboration: Work closely with Sales, R&amp;D Engineering, Quality and other departments for the support and development of tailored solutions, troubleshooting product cases, and collaborating on the technical solutions behind developing customer proposals. </li>
<li>Technical Aptitude: Strong understanding of Compressor technology, Refrigeration and HVAC applications with the ability to provide expert advice on Compressor technical information to various audiences. </li>
<li>Problem-Solving: Analytical troubleshooting ability to identify, diagnose and efficiently resolve technical issues and customer concerns, providing timely feedback to ensure customer satisfaction. </li>
<li>Communication Skills: Excellent verbal and written communication, with the ability to explain technical information clearly to multiple audiences and the ability to collaborate with a multi-cultural team in different countries. </li>
<li>Sales Acumen: Ability to isolate product opportunities, competitors’ strengths/weaknesses, build relationships, and support the sales team in winning new business while maintaining excellence in customer service with existing customer relationships. Availability to travel domestically (customer sites and Industry related events) and abroad (Mitsubishi Compressor Plants).</li>
<li>Product Knowledge: The ability to develop a familiarity with a wide range of compressor types and applications. </li>
</ul>
The essential functions of the position include, but are not limited to the following:
<ul>
<li>Provide technical support and guidance through each phase of the sales process – i.e. lead generation, conversion, deal closing and post-sales process. Participate in customer discovery calls, weekly meetings with factories and research needed for customer inquiries. </li>
<li>Support Customer’s compressor approval process (laboratory tests, simulations, start-up, etc).</li>
<li>Provide field support and training by traveling to job sites to assist with product installation and hands-on training.</li>
<li>Answer technical inquiries, document solutions, and ensure the efficient operation of Compressors through tasks like email consultation, product training, and managing escalations.</li>
<li>Ensure a positive support experience for internal and external customers by developing strong relationships and building trust through an exemplary professional attitude and an inquisitive approach to understanding customers’ needs.</li>
<li>Maintain accurate tracking and documentation of customer requests, product issues, or new business proposals using SharePoint system to organize and prioritize needs while ensuring the highest standards of accuracy are met.</li>
<li>Champion the use of Microsoft Office 365 applications across the business to replace “one-off” solutions and support process improvement.</li>
<li>Maintain up-to-date knowledge of industry trends, the competitive landscape and current issues affecting compressors.</li>
<li>Collaborate with global teams and serve as an ambassador for the sales team.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Degree in Mechanical Engineering (preferred), or related.</li>
<li>Familiar with the following systems or applications: Microsoft Suite, including PowerPoint, Excel, SharePoint, OneNote, etc.</li>
<li>Strong Customer Service orientation with a relentless pursuit of excellence.</li>
<li>Ability to communicate effectively with peers, business users, and management.</li>
<li>Ability to work with attention to detail in a rapidly changing environment.</li>
<li>Creativity and ability to perform diagnostics, identify problems, communicate problem resolution and the ability to learn on the job.</li>
<li>Ability to work independently and in a team-oriented environment.</li>
<li>Team-player personality that demonstrates MEUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.</li>
</ul>
The pay range for this position at commencement of employment is expected to be between $72,800 and $100,100/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.
To view the EEO is The Law Poster and the supplement, please visit <a href="http://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" target="_blank">www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_…</a>
To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit <a href="http://www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf" target="_blank">www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf</a>
Applicants with a disability who need assistance with the application process may contact Human Resources by email at <a href="mailto:employment@meus.mea.com" target="_blank">employment@meus.mea.com</a> or by calling 714.229.3813.
ABOUT MITSUBISHI ELECTRIC HVAC US
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

Technical Support Engineer - Compressors

<h3>Job Description</h3>
Job Description
Join IPA as a Technical Support Engineer I and be a pivotal player in ensuring the seamless operation of our innovative technology solutions. In this dynamic role, you will be at the forefront of customer interactions, providing top-tier technical support to our clients and helping them navigate complex issues with ease. You'll get the opportunity to work directly with both clients and internal teams, troubleshooting and resolving technical difficulties while ensuring customer satisfaction remains our top priority. This position is perfect for those who are passionate about technology and eager to help others. You'll be involved in diagnosing technical issues, engaging with users to understand their needs, and providing thorough solutions in a timely manner. As you grow in your role, you will also contribute to maintaining our documentation and training materials, enhancing the overall efficiency of our support processes. At IPA, we believe in fostering talent and providing opportunities for professional development. We're looking for individuals who are not only technically skilled but also driven by a desire to provide exceptional support and improve the user experience. If you're ready to take your career to the next level in a supportive and growth-oriented environment, we encourage you to apply.
Responsibilities
<ul>
<li>Provide technical support to customers via phone, email, and chat.</li>
<li>Diagnose and resolve hardware and software issues reported by clients.</li>
<li>Document customer interactions and solutions within the CRM system.</li>
<li>Escalate unresolved issues to higher-level support as necessary.</li>
<li>Collaborate with engineering and product teams to identify and resolve recurrent issues.</li>
<li>Participate in training sessions to continuously improve technical knowledge.</li>
<li>Contribute to the creation and maintenance of support documentation and FAQs.</li>
</ul>
Requirements
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Proven experience in a technical support or helpdesk environment is preferred.</li>
<li>Strong understanding of computer networking, operating systems, and software applications.</li>
<li>Excellent verbal and written communication skills with a customer-centric approach.</li>
<li>Ability to troubleshoot and resolve technical issues effectively and efficiently.</li>
<li>Familiarity with ticketing systems and remote support tools is a plus.</li>
<li>Strong problem-solving skills and the ability to work both independently and within a team.</li>
</ul>
Benefits
Why Join IPA?
At IPA, you're not just joining a company, you're joining a team that's redefining automation in healthcare and hospitality. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.
When you join IPA, you’ll enjoy:
<ul>
<ul>
<li>Generous paid time off and company holidays</li>
<li>Comprehensive healthcare coverage: medical, dental, vision, and Telemedicine</li>
<li>Health Savings Account (HSA) with company contributions, plus optional FSA plans</li>
<li>Company-paid life and disability insurance</li>
<li>401(k) with company match to support your retirement goals</li>
<li>Employee Stock Purchase Plan (ESPP) own a piece of what you’re building</li>
<li>Tuition reimbursement to support continued learning and development</li>
<li>Paid parental leave for when your family grows</li>
</ul>
</ul>

Technical Support Engineer I

<h3>Job Description</h3>
Job Description
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets</li>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:</li>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
Basic Qualifications
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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quBWdazRmZ

<h3>Job Description</h3>
Job DescriptionAbout LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
 At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are:
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience:
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Benefits:
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle 
</li>
</ul>
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
 
Our Tech
What sets our platform apart:
<ul>
<li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
</li>
<li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
</li>
<li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
</li>
<li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
</li>
</ul>
 LILT in the News
<ul>
<li>
Featured in The Software Report’s Top 100 Software Companies!
</li>
<li>
LILT makes it onto the Inc. 5000 List.
</li>
<li>
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
</li>
<li>
Check out all our news on our website.
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at <a href="mailto:recruiting@lilt.com" target="_blank">recruiting@lilt.com</a>.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation Range: $110K - $115K

61,415 technical support engineer Jobs