<h3>Job Description</h3>
Job DescriptionDescription:
 
POSITION SUMMARY:
The primary responsibilities of the Casino Accounting Manager is to ensure audits are completed, are accurate and that regulations are complied with on a daily, monthly, quarterly and annual basis. The Casino Accounting Manager makes sure that all figures on all audits are accurate prior to communicating them to the finance department. Casino Accounting Manager must have knowledge of all Gaming Control Board’s Minimum Internal Control Standards and Regulations. This position should also have an understanding of Title 31 and the reporting requirements.
 
 
PRINCIPAL DUTIES &amp; RESPONSIBILITIES:
 
<ul>
<li>Must be able to perform every audit in the casino accounting department, which includes: slots, table games, bingo, keno and cage audits.</li>
<li>Must be fluent in knowledge of the MICS pertaining to audits performed by the Audit Department.</li>
<li>Creates the weekly schedules for all gaming auditors and for the Daily Operating Report auditors.</li>
<li>Prepares or reviews audit exception reports.</li>
<li>Edits time and attendance for all gaming audit clerks.</li>
<li>Prepares and submits requests for disbursement for slot machine vendors.</li>
<li>Ensures MTD, QTD and annual MICS are being followed and complied with.</li>
<li>Work with Internal Audit, department heads, state and federal agencies to resolve any deficiencies in work methods in any casino gaming department and either property.</li>
<li>Post journal entries related to casino gaming revenue and expenses at end of month. Perform account reconciliations.</li>
<li>Perform key audit, access testing, monthly observation of count team processes, currency interface testing, daily audits as needed.</li>
<li>Assist with Title 31 audits when needed.</li>
</ul>
 
KNOWLEDGE, SKILLS &amp; ABILITIES:
 
<ul>
<li>Demonstrates Business Acumen and Sound Decision Making: Sets direction and makes informed decisions that enhance financial and operational performance.</li>
<li>Demonstrates highly effective critical thinking skills, strong time management skills, and ability to handle multiple projects simultaneously in a fast-paced environment.</li>
<li>Leads and Develops a High-Performing, Inclusive, and Diverse Workforce: Creates a culture of high- performance and employee engagement.</li>
<li>Assesses the skills of team members and provides developmental opportunities to enhance current and future performance.</li>
<li>Holds self and others accountable and enforces high standards.</li>
<li>Coaches and mentor’s others and provide candid and constructive feedback. Leverages employee differences and diversity of thought.</li>
<li>Champions Innovation and Change: Continuous improvement attitude, ability to seek out and implement best practices.</li>
<li>Partners and Collaborates with Others: Strong people skills, ability to work and communicate effectively with all levels of Finance, Operations, and Senior Management.</li>
<li>Proactively seeks input from others, leveraging diversity and individual expertise.</li>
<li>Exemplifies Leadership Integrity and Courage: Sets a forward-thinking vision and drives the organization to meet that vision.</li>
<li>Consistently displays accountability, flexibility, professionalism, confidence, and composure.</li>
<li>Pursues Personal Development: Is intellectually curious and continually seeks self-improvement.</li>
<li>Actively asks for and acts upon feedback from others. Consistently works to enhance leadership skills, technical skills, and community involvement.</li>
<li>Inspires a Values-Based Culture: Understands, communicates, and acts in accordance with the company’s core values (teamwork, integrity, and excellence) and demonstrates their connection to the success of the business.</li>
<li>Incorporates Corporate Social Responsibility pillars (volunteerism and philanthropy, diversity and inclusion, and sustainability) into the business culture.</li>
</ul>
 
 
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements:
 
REQUIRED:
 
<ul>
<li>5+ years experience in a casino accounting environment.</li>
<li>3+ years of management experience.</li>
<li>Knowledge, Skills, &amp; Abilities: Strong analytical and problem-solving skills are required, with the ability to identify the root cause of issues, and ability to collaborate and solve problems permanently and efficiently.</li>
<li>Excellent time management skills, and the ability to direct and manage team members.</li>
<li>Effective communication skills with guests, vendors, and team members.</li>
<li>Knowledge of Accounting and internal controls.</li>
<li>Use of casino gaming related computer applications, including Aristocrat slot and tables games, XpertX Keno, Fortunet (Edge) bingo.</li>
<li>Knowledge of Nevada Gaming Regulations and MICS.</li>
<li>Previous experience with Infinium journal processing. </li>
</ul>
 
WORK SCHEDULE/HOURS:
 
<ul>
<li>Varies</li>
</ul>
 
PHYSICAL REQUIREMENTS:
 
Must be able to:
<ul>
<li>Must be able to sit or stand for long periods at a time. </li>
<li>May be required to do light lifting or carrying.</li>
<li>Capable of working in a fast-paced environment and in stressful situations.</li>
<li>Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. </li>
<li>May be required to walk and/or stand for long periods of time. </li>
<li>Must be flexible in work hours/days. </li>
<li>Must be able to travel. </li>
<li>Requires good vision. </li>
<li>Must possess a valid driver’s license and a personal vehicle. </li>
<li>Must be available to work extended hours, nights and weekends.</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
 
<ul>
<li>Gaming License</li>
</ul>
 
 
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MANAGER - CASINO ACCOUNTING

<h3>Job Description</h3>
Job DescriptionDescription:
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
 
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
 
Pay Range: $33.65 - $35.00 per hour
 
The Surveillance Manager is responsible for the day-to-day operations of the Surveillance team’s at multiple properties. Responsible for the protection of the assets of the casino using gaming and security camera systems. Ensure compliance with approved policies and procedures while directing staff in accordance with corporate policies and objectives. Follow all operating procedures, safety regulations and the Company’s internal control policies. This position will cover multiple properties in your assigned area which will be determined during the interview process. Must be 21 years of age or older.
 
How You'll Succeed
In this role you will:
 
• Oversee the day-to-day operations of the Surveillance team’s at multiple locations.
• Train, mentor, and coach Surveillance observers.
• Knowledge of all table game procedures.
• Dispatch security to areas where incidents are observed.
• Ensures all equipment is operating at start of shift, during shift and completion of shift.
• Reporting all incidents observed on shift to the Surveillance Manager.
• Maintain confidentially of all casino information.
• Communicate incidents to pit personnel by phone, in a concise and courteous manner.
• Aid in the continuing education process of surveillance department.
• Operation of gaming surveillance cameras and all equipment.
• Operation of security camera and all equipment.
• Report writing of incidents observed.
• Supervise, coach and train Surveillance Specialists.
• Schedule Surveillance Specialists to ensure adequate coverage.
• Maintaining all log sheets, daily log, tape log.
• Perform other duties as assigned.
 
Requirements:
To be successful in this role, you should have previous Surveillance experience and knowledge that includes:
<ul>
<li>Working knowledge of cash handling and knowledge of State of Washington Gambling regulations and rules.</li>
<li>3-5 years prior Casino Surveillance experience required</li>
<li>Knowledge of Alcohol Awareness.</li>
<li>High school education or equivalent experience.</li>
<li>Prior gaming experience as dealer preferred.</li>
<li>Alcohol Awareness certification preferred.</li>
<li>Prior experience in Security/ law enforcement experience preferred.</li>
<li>Encourage mutual respect, dignity and integrity with all staff by setting positive examples.</li>
<li>Ability to read and comprehend all documentation.</li>
<li>Ability to always communicate effectively, with all levels of employees and guests.</li>
<li>Ability to interface effectively with the public and co-workers.</li>
<li>Neat, professional appearance with good personal hygiene.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
</ul>
 
Maverick Gaming™ is dedicated to creating the best possible gaming experiences for every kind of player and currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.

Casino Surveillance Manager

<h3>Job Description</h3>
Job Description
$44,000 - $48,000
Bi-Lingual
Full Time
JOB SUMMARY 
Under the general direction HR and direction of the Project Director, the Site Administrative Manager (SAM) is responsible for performing and or completing daily administrative duties for the contract. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>SAM partners with leadership across multiple shifts to ensure employee needs are met and addressed. Communicates any labor or employee relations issues as required to Corporate. </li>
<li>Ensure accurate and timely submission of reports including, payroll, personnel records, training records, and schedules. </li>
<li>Maintain the confidential nature of all employee information, pay records, etc. Ensuring employee records are maintained in a secured environment. Maintain accurate site employee files. </li>
<li>Maintain SDS notebook and inventory list.</li>
<li>Track site workers paid time off - under Nevada guidelines and employee leave requests. </li>
<li>Ensure pay records are verified for accuracy and completeness daily. Communicates any problems with the biometric timekeeping system. </li>
<li>Order operational supplies and maintains the required reports. </li>
<li>Performs all other duties as assigned. </li>
</ul>
OTHER KNOWLEDGE, SKILLS AND ABILITIES
<ul>
<li>Capable of working cooperatively with all levels of operations from senior management through line workers and coworkers. </li>
<li>Strong work ethic and a detailed approach to completing paperwork/forms completely and accurately.</li>
<li>High level of integrity and discretion in handling sensitive/confidential information. </li>
<li>Effective collaboration skills, performing comfortably in group settings. </li>
<li>Exceptional verbal and written communication skills within all levels of the organization. </li>
<li>Highly organized with the ability to multitask. Adapts well to change. </li>
<li>Ability to work in a fast paced, service-oriented environment. </li>
<li>Ability to work varied and flexible shifts when required.</li>
<li>Proficient in using Microsoft Office, specifically Outlook, Word, Excel, PowerPoint. </li>
</ul>
Experience with ADP is a plus.
The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly relate experience/education beyond the minimum stated may be substituted where appropriate.
THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER
 Job Posted by ApplicantPro

Administrative Manager/Hotel/Casino/Bi-Lingual

<h3>Job Description</h3>
Job Description
Job Summary
The Casino General Manager is responsible for overseeing all aspects of casino operations, ensuring the establishment delivers exceptional guest experiences while achieving financial goals. This includes managing gaming operations, food and beverage services, and entertainment offerings. The role requires strategic planning, team leadership, compliance management, and a deep commitment to maintaining a safe, enjoyable environment for guests and employees alike.
Education &amp; Experience
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 7+ years of progressive leadership experience in casino or hospitality management.
• Proven track record in financial management, customer relations, and operational oversight.
• Demonstrated success in leading large teams and managing multi-department operations.
• Advanced knowledge of casino operations, gaming laws, and hospitality standards.
• Strong financial analysis and budgeting skills.
• Exceptional interpersonal and communication abilities.
• Strategic thinker with a results-driven approach to decision-making.
• Proficiency in casino management systems and tools.
• Puerto Rico gaming license or ability to obtain one.
• Additional certifications in hospitality or gaming management are a plus.
Physical Requirements
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Requires physical stamina for long hours on the casino floor and during events.
• May involve travel for business meetings, training, or promotional activities.
• Work in a fast-paced, high-pressure environment with a focus on multitasking and problem-solving.Light work – Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Casino General Manager

<h3>Job Description</h3>
Job Description
Position Title: Cook – Action Station
Reports To: Lead/Sous Chef
Supervises: N/A
Summary of Position
Prepares all food and/or salads in an assigned station, following cooking guidelines set for the station. Interact with all customers with IMGR&amp;C standards for hospitality. Prepares anything needed for production in the kitchens as requested by a supervisor.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Prepares all food items according to prep list and recipes daily.</li>
<li>Maintains a clean and sanitary station area.</li>
<li>Operates kitchen equipment in assigned station.</li>
<li>Inspects freshness, expirations dates and temperatures.</li>
<li>Uses proper rotation technique of First in-First Out.</li>
<li>Use proper cooking techniques requires for assigned station.</li>
<li>Reports any food/ beverage not of usable quality to Supervisor(s) after discarding.</li>
<li>Checks stock on a daily basis and rotates products.</li>
<li>Cleans workstation for next shift.</li>
<li>Communicates needs/ workload requested to next shift.</li>
<li>Preforms other duties as assigned.</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures.</li>
<li>Interacts with guest in accordance to IMGR&amp;C standards on guest hospitality.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of educational and experience may be substituted. Must supply own working tools. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

CASINO F&B COOK

<h3>Job Description</h3>
The opportunity
Delaware North Gaming is searching for an experienced Food and Beverage Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Food and Beverage Manager, you will administrate all restaurant, kitchen, and bar-related functions to ensure guest satisfaction.
If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $55,300 - $74,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at <a href="https://careers.delawarenorth.com/benefits/" target="_blank">https://careers.delawarenorth.com/benefits/</a>.
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:&nbsp;
<ul>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with up to 4% company match&nbsp;</li>
<li>Annual performance bonus based on level, as well as individual, company, and location performance</li>
<li>Paid vacation days and holidays</li>
<li>Paid parental bonding leave</li>
<li>Tuition and/or professional certification reimbursement</li>
<li>Generous friends-and-family discounts at many of our hotels and resorts</li>
</ul>
What will you do?
<ul>
<li>Hire, train, and manage an effective team, providing feedback on their job responsibilities and alignment to Delaware North programs</li>
<li>Research and develop new policies, procedures, menus, and control policies that elevate service standards and accountability of staff</li>
<li>Coordinate menus and alcohol compliance and quality standards, handle guest relations, and monitor adherence to quality assurance standards</li>
</ul>
More about you
<ul>
<li>Minimum three years of management experience (AGM or GM) in a high-volume full-service restaurant.</li>
<li>Strong food knowledge with a variety of menus and previous experience supervising service team members required</li>
<li>Ability to communicate through oral and written skills with staff</li>
<li>No degree required</li>
</ul>
Shift details
Every weekend Holidays Overnight Evenings Days 10hr shift 
Who we are
Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
 Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
 $55,300 - $74,600 / year

Food and Beverage Manager, Southland Casino

<h3>Job Description</h3>
Job Description
About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together. We were recognized as one of Glassdoor's "Best Places to Work".
Location: NY, NJ, or PA - Hybrid
About the Role
The Live Casino Associate Manager will lead the strategy, performance oversight, and promotional planning for BetMGM's Live Casino portfolio. Working closely with our casino content and promotions teams, this role helps prioritize supplier roadmaps, support upcoming launches, and ensure high-potential content receives the visibility it deserves across regulated iGaming markets. The role also includes optimizing table performance through management of minimum bets and hours of availability to drive revenue on limited-capacity tables.
This is an excellent opportunity for a hands-on iGaming professional with a passion for live content and a focus on player engagement. The ideal candidate brings strong analytical skills, thrives in a fast-paced, entrepreneurial environment, and excels at working independently while collaborating effectively across teams.
Performance Management
<ul>
<li>
Performance tracking: In collaboration with game suppliers, regularly monitor KPIs including turnover, GGR, player activity, and retention across all Live Casino games identifying opportunities to improve performance and enhance player engagement.
</li>
<li>
Insight analysis: Conduct performance reviews by game type, table, provider, and jurisdiction to identify trends and opportunities.
</li>
</ul>
Supplier Management
<ul>
<li>
Supplier oversight: Act as the key liaison between BetMGM and live casino suppliers to communicate priorities, address issues, and drive timely launches.
</li>
<li>
Issue resolution: Promptly escalate technical or presenter-related issues.
</li>
</ul>
Content &amp; UX Optimization
<ul>
<li>
Lobby optimization: Coordinate with Casino Content team, recommending improvements to game positioning, feature categories, and Live lobby layout to maximize player engagement.
</li>
<li>
Content alignment: Work with Product teams to ensure the Live Casino experience reflects strategic priorities.
</li>
</ul>
Promotions &amp; Campaigns
<ul>
<li>
Campaign planning: Work with Promotions and CRM teams to develop promotional strategies for new and existing live games, ensuring Live content is appropriately marketed.
</li>
<li>
Effectiveness review: Analyze campaign outcomes, track performance metrics, and ensure compliance with gaming regulations in each jurisdiction.
</li>
</ul>
Strategic Initiatives
<ul>
<li>
Growth opportunities: Identify and assess supplier, table and jurisdictional expansion opportunities.
</li>
<li>
Branded experiences: Support branded tables, celebrity integrations, and other unique content that sets BetMGM apart.
</li>
</ul>
Essential Functions
<ul>
<li>
Must be able to stand or sit and operate computers and other technological devices for extended periods of time
</li>
</ul>
Qualifications
<ul>
<li>
iGaming expertise: 5+ years of experience in online casino operations, with direct exposure to Live Casino preferred.
</li>
<li>
Supplier integration: Deep understanding of third-party supplier relationships, technical integration processes, and content onboarding.
</li>
<li>
Cross-functional collaboration: Demonstrated ability to work effectively with marketing, product, CRM, compliance, and analytics teams.
</li>
<li>
Data-driven mindset: Skilled in using data to inform strategic decisions, track KPIs, and optimize campaign and product performance.
</li>
<li>
Project coordination: Excellent organizational skills, with a keen attention to detail in roadmap planning, table launches, and campaign execution.
</li>
<li>
Regulatory awareness: Familiarity with gaming regulations and compliance requirements, particularly across U.S. iGaming states and Ontario.
</li>
<li>
Clear communication: Strong written and verbal communication skills, with the ability to present ideas and results to varied stakeholders.
</li>
<li>
Innovative thinking: Passion for gaming innovation and player engagement, with a drive to test new things and continuously improve the Live Casino experience.
</li>
</ul>
The annual salary range for this position is $95000 to $115000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Gaming Compliance &amp; Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.
About Our Culture Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars: Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience. Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined. Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day. Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more! Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you. If you need assistance or accommodation with your application due to a disability, you may contact us at <a href="mailto:recruitment@betmgm.com" target="_blank">recruitment@betmgm.com</a>.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
#LI-REMOTE #LI-JM2

Live Casino Associate Manager

<h3>Job Description</h3>
Job Description
Overview
The incumbent in this position for responsible for providing bar supplies as needed and maintaining a clean, well-organized work area.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Sets up bars for operation; cuts fruit; stocks ice; empties garbage.</li>
<li>Supports bartender needs and maintains the bar stock.</li>
<li>Reports any maintenance problems to Beverage Manager.</li>
<li>Works in assigned location and shift according to department needs.</li>
<li>Maintains par levels and orders bar supplies; delivers orders.</li>
<li>Sorts bottles and corrugated cardboard for recycling.</li>
<li>Maintains bar cleanliness in accordance with Health Department standards.</li>
<li>May work in the capacity of a Bartender as needed by business needs.</li>
<li>Attend and participate in meetings, completing follow-up as assigned.</li>
<li>Perform work regularly and predictably.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through two months of on-the-job training. 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be at least twenty-one (21) years of age.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Excellent customer service skills.</li>
<li>The operation of all bar equipment.</li>
<li>Machines and equipment used, but not limited to, include cash register, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee making machines.</li>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
</ul>
ABILITY TO:
<ul>
<li>Communicate effectively with customers and all levels of employees.</li>
<li>Distinguish between different denominations of currency and make change.</li>
<li>Effectively and efficiently move around bar area.</li>
<li>Retrieve supplies and maintain a clean working area.</li>
<li>Open and close bar, obtain all supplies necessary for mixing cocktails, and clean and maintain areas for which responsible.</li>
<li>Be flexible to work varying shifts and time schedules as needed.</li>
<li>Operate in a working environment that is subject to varying levels of noise and crowds, the severity of which depends upon customer volume.</li>
<li>Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li>
</ul>

BARBACK - CASINO SERVICE BAR

<h3>Job Description</h3>
Job Description
Shift Managers &amp; Supervisors
Starting from $18.00 and up
TBC Shift Managers and Supervisors are responsible for overseeing operations of EVS and Steward departments. Our leaders continuously monitor the quality of work performed by kitchen stewards, dishwashers, cleaners, and EVS attendants. These individuals work closely with the clients and various TBC management team members to ensure service excellence is maintained. This includes quality inspection audits and the continuous training of stewarding and EVS personnel. 
ESSENTIAL FUNCTIONS:
<ul>
<li>Constantly responsible for monitoring team members ensuring assignments are properly carried out.</li>
<li>Conduct on-going training of departmental equipment and supplies.</li>
<li>Constantly responsible for walk-throughs, quality audits and inspections of all kitchen and service areas.</li>
<li>Assists in maintaining all equipment and coordinate repairs when necessary.</li>
<li>Constantly communicates with all employees, completes paperwork consisting of records and miscellaneous matters.</li>
<li>Communicates to employees' policies, procedures, standards and expectations.</li>
</ul>
EDUCATION and/or EXPERIENCE: High school diploma or equivalent and at least 3-years prior supervisory experience consisting of business management, record keeping, purchasing basics, knowledge of kitchens and dish machines, inventory control, fire safety and chemical awareness programs.
WORK SCHEDULE/HOURS:
<ul>
<li>Must be flexible if needed for occasional work outside of normal schedule and or business hours.</li>
</ul>
THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER
 Job Posted by ApplicantPro

Manager/Supervisor/Janitorial/Banquets/EVS/Casino/Experienced

<h3>Job Description</h3>
Job Description
Overview
**Pending Regulatory Approval**
POSITION SUMMARY:
The Assistant Casino Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce. Responsible for actively building relationships with players and acting as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Gaming Operations, which includes Slot Operations and Table Games, on an assigned shift ensuring compliance with established regulations.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.</li>
</ul>

<ul>
<li>Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of all departments. </li>
<li>Is responsible for overseeing the operational activities of the shift including interacting in a positive manner with the managers of other operational departments. </li>
<li>Handle Team Member and Guest concerns/dissatisfaction professionally to best result in team member/guest satisfaction while at the same time maintaining financial responsibility.</li>
<li>Identifies and implements procedural changes to positively affect customer service. </li>
<li>Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.</li>
<li>Manage daily labor to open and close games as needed. </li>
<li>Ensures team member satisfaction through consistent feedback and development. </li>
<li>Evaluate current business conditions, special events, weather, etc. and staff accordingly.</li>
<li>Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.</li>
<li>Ensure talent performance levels.</li>
<li>Visually inspect all casino equipment and follow procedures for notification/repair/replacement.</li>
<li>Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations.</li>
<li>Author and distribute casino end of shift reports.</li>
<li>Support the Hard Rock culture and team philosophy throughout the property. </li>
<li>Promote positive public relations and create an enjoyable atmosphere for all.</li>
<li>Reviews adequacy of internal security of Slots and Table Games Department. </li>
<li>Perform work regularly and adheres to all Virginia Lottery Regulations.</li>
</ul>
 
Qualifications
NON-ESSENTIAL JOB FUNCTIONS
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High school diploma or equivalent. This knowledge and these abilities are typically acquired through a through a minimum 5 years of experience in slot operations and/or table games with three years in a supervisory capacity. College degree preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery requirements. </li>
</ul>
<ul>
<li>Must successfully pass background check.</li>
<li>Must be twenty-one (21) years of age.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.</li>
<li>Prior experience in the Gaming industry required. </li>
<li>Knowledgeable of all casino games rules, procedures and regulations required.</li>
</ul>
KNOWLEDGE OF:

<ul>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
<li>Hard Rock operations and slot related machinery.</li>
<li>Policies and procedures as well as knowledge of and ability to identify various cheating techniques.</li>
<li>Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.</li>
<li>Player Tracking/Accounting system, floor coverage and margin control.</li>
<li>Must be highly skilled in game security and table games operations.</li>
</ul>
ABILITY TO:

<ul>
<li>Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Interpret and explain policies and procedures. </li>
<li>This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.</li>
</ul>
<ul>
<li>Consistently communicate effectively with guests, as well as all levels of team members.</li>
<li>Observe and direct actions of subordinates/trainees.</li>
<li>Inspect and maintain areas for which responsible.</li>
<li>Review and comprehend all necessary documentation.</li>
<li>Use all machine test equipment. </li>
<li>Develop strategic department objectives and link to the goals of the property.</li>
</ul>

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