field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

**Global Customer Support Specialist (Remote)** 
* 136 4th St N, St. Petersburg, FL 33701, USA 
* Employees can work remotely 
* Full-time 
**Job Description** 
CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now thats refreshing! 
In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. 
Our mission is to be the worlds leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles: 
* Gratitude, honesty, and transparency 
* Show up 
* Know the role you play 
* Do less, deliver more, obsess 
* Incremental improvements 
* Take ownership 
* Collective leadership 
* Team before the individual and most importantly, 
* Mutual respect 
**Why this could be your next big break:** 
At CitrusAd, we are committed to fueling our team members passion for creativity, collaboration, and desire to learn and grow. After all, its our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you! 
The Platform Operations teams are responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the support, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a centre of excellence that allows for a full service delivery support cycle. 
**About the role:** 
CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more. 
The team is responsible for supporting all Retailers once they are live. The Global Customer Support Specialist establishes and maintains great customer relationships providing premium customer service. The team member does this by creating and leveraging strong team relationships, knowledge capture and coordinating support with other teams across the business. Critically important is how this team member collaborates and liaises with other teams such as Technical Account Management, System and Platform Operations, Engineering and Customer Success teams. 
* Act as the first point of call for customer support requests, incidents and queries within a follow the sun support model. 
* Effectively and efficiently triage, troubleshoot and classify cases, identify incident trends, record and document interactions championing cases through to resolution with proficient escalation handling where necessary. 
* Collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with customers. 
* Be the advocate and voice for customers when collaborating with internal support teams. 
* Build and maintain a strong knowledge of Citrus product offerings and be able to provide customer education on business and technical issues, and next steps for customer issues via escalation to Technical Account Managers or Client Success Managers where appropriate. 
**About you:** 
We are looking for a Customer Support Specialist who has the following skills, knowledge, and experience: 
* Passionate about people and service with a strong customer service background with professional oral and written communication skills. 
* Innovative and intuitive with a love of collaborative problem-solving. 
* Proven record of achievement and success in Customer Support in a comparable role, preferably in an external client-facing capacity. 
* Have strong organisational skills, and enjoy a dynamic and agile working environment 
* Adaptable and willing to learn new technologies 
* Standout employee who thrives in a team environment 
* Understanding and application of ITSM principles to triage cases, record and document interactions, escalation handling, problem management and case resolution. 
* Experience with IT Service Management toolsets such as ServiceNow, Jira or other. 
Here at CitrusAd were all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals. 
Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation. 
Simply put we love our people and understand its each of us coming together to create a winning 
Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry. 
CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more. 
Click the Apply link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter. 
Dont be discouraged if you dont hear from us right away. Were taking our time to review all resumes, and to find the best people for CitrusAd. 
Thanks for your interest in working for CitrusAd. We love it here, and think you will, too. 
**Additional Information** 
**When youre one of us, you get to run with the best.** For decades, weve been helping marketers from the worlds top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. 
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID is the industrys most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way. 
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit 
**Great People Deserve Great Benefits** 
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. 
Epsilon is an Eq

Global Customer Support Specialist (Remote)

**Senior Customer Support Specialist (Remote)** 
Customer Success Salt Lake City, Utah Minimum Experience **Mid-level** JOB TITLE : Senior Customer Support Specialist (Remote) 
DEPARTMENT : Customer Support 
LOCATION : Remote 
REPORTS TO : CEO 
is the #1 mobile-first e-commerce website provider for car dealerships. We are a SaaS company focused on helping dealerships sell cars faster and improve the car shopping experience on any device. We work in a fast-paced environment with an all-hands-on-deck culture. Join us as we disrupt the automotive industry. 
POSITION OVERVIEW: 
As a Customer Support Specialist, you will work closely with our customers, listen to their needs and communicate them to our developers, designers, and copywriters. 
WHAT YOULL DO: 
* Respond to customer queries in a timely and accurate way, via phone, email or chat 
* Identify customer needs and help customers use specific features 
* Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) 
* Update our internal databases with information about technical issues and useful discussions with customers 
* Monitor customer complaints on social media and reach out to provide assistance 
* Share feature requests and effective workarounds with team members 
* Inform customers about new features and functionalities 
* Follow up with customers to ensure their technical issues are resolved 
* Gather customer feedback and share with internal teams 
* Assist in training junior Customer Support Representatives 
WHAT YOULL BRING: 
* Previous Automotive Experience required 
* Experience as a Customer Support Specialist or similar CS role 
* Some marketing experience is a plus 
* Excellent communication and problem-solving skills 
* Multi-tasking abilities 
* Patience when handling tough cases 
* Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, &amp; Google Docs 
* Jira (required) 
* ZenDesk (required) 
WHAT WE OFFER: 
* Excellent health &amp; dental insurance 
* Flexible remote work environment 
* Vacation and paid time off for personal days 
* A dynamic, ambitious, and fun work environment 
Location Salt Lake City, Utah Minimum Experience Mid-level

Senior Customer Support Specialist (Remote)

**Global Customer Support Specialist (Remote)** 
* 6021 Connection Dr, Irving, TX 75039, USA 
* Employees can work remotely 
* Full-time 
**Job Description** 
CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now thats refreshing! 
In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. 
Our mission is to be the worlds leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles: 
* Gratitude, honesty, and transparency 
* Show up 
* Know the role you play 
* Do less, deliver more, obsess 
* Incremental improvements 
* Take ownership 
* Collective leadership 
* Team before the individual and most importantly, 
* Mutual respect 
**Why this could be your next big break:** 
At CitrusAd, we are committed to fueling our team members passion for creativity, collaboration, and desire to learn and grow. After all, its our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you! 
The Platform Operations teams are responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the support, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a centre of excellence that allows for a full service delivery support cycle. 
**About the role:** 
CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more. 
The team is responsible for supporting all Retailers once they are live. The Global Customer Support Specialist establishes and maintains great customer relationships providing premium customer service. The team member does this by creating and leveraging strong team relationships, knowledge capture and coordinating support with other teams across the business. Critically important is how this team member collaborates and liaises with other teams such as Technical Account Management, System and Platform Operations, Engineering and Customer Success teams. 
* Act as the first point of call for customer support requests, incidents and queries within a follow the sun support model. 
* Effectively and efficiently triage, troubleshoot and classify cases, identify incident trends, record and document interactions championing cases through to resolution with proficient escalation handling where necessary. 
* Collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with customers. 
* Be the advocate and voice for customers when collaborating with internal support teams. 
* Build and maintain a strong knowledge of Citrus product offerings and be able to provide customer education on business and technical issues, and next steps for customer issues via escalation to Technical Account Managers or Client Success Managers where appropriate. 
**About you:** 
We are looking for a Customer Support Specialist who has the following skills, knowledge, and experience: 
* Passionate about people and service with a strong customer service background with professional oral and written communication skills. 
* Innovative and intuitive with a love of collaborative problem-solving. 
* Proven record of achievement and success in Customer Support in a comparable role, preferably in an external client-facing capacity. 
* Have strong organisational skills, and enjoy a dynamic and agile working environment 
* Adaptable and willing to learn new technologies 
* Standout employee who thrives in a team environment 
* Understanding and application of ITSM principles to triage cases, record and document interactions, escalation handling, problem management and case resolution. 
* Experience with IT Service Management toolsets such as ServiceNow, Jira or other. 
Here at CitrusAd were all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals. 
Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation. 
Simply put we love our people and understand its each of us coming together to create a winning 
Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry. 
CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more. 
Click the Apply link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter. 
Dont be discouraged if you dont hear from us right away. Were taking our time to review all resumes, and to find the best people for CitrusAd. 
Thanks for your interest in working for CitrusAd. We love it here, and think you will, too. 
**Additional Information** 
**When youre one of us, you get to run with the best.** For decades, weve been helping marketers from the worlds top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. 
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID is the industrys most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way. 
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit 
**Great People Deserve Great Benefits** 
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. 
Epsilon is an Equa

**Customer Support Specialist (MarianaTek - Remote)** 
* Atlanta, GA, USA 
* Employees can work remotely 
* Full-time 
* Department: Software Support 
* Division: Boutique Wellness 
**Company Description** 
At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five everyday life verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services. 
Youll join our Boutique Wellness team where we work with all types of fitness professionals. Personal training. Yoga. Bootcamp. Barre. Fitness - you name it. We offer the services they need, so that they can focus on what really matters - helping their members and clients succeed. 
This role supports customers on our Mariana Tek platform. 
<a href="https://marianatek.com/" target="_blank">https://marianatek.com/</a> 
**Job Description** 
The Customer Support Specialist provides support to Xplor customers who are using one or more of our software and payments products. This position works in a high-volume contact center environment and is responsible for answering customer inquiries though email, chat and phone. 
Youll join a team that delivers a best-in-class, customer-centric support experience. The customer support specialist plays a key role in developing this ethos through driving customer satisfaction and quick resolution times. 
**Responsibilities include:** 
* Receive inbound questions from customers about their software product and service through a support ticketing system. 
* Document all customer interactions in applicable systems according to current policies. 
* Respond to customers by gathering information and providing the best solution or appropriate next steps. 
* Provide education to customers on best practices to get the most value from software features or additional services. 
* Escalate complex issues to higher-level support tiers and/or management following current policies. 
* Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies. 
* Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to current policies. 
* Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledgebase content. 
* Be an internal advocate for our customers and represent the Voice of the Customer to internal stakeholders. 
* Other duties as assigned. 
**Qualifications** 
**Experience/Education:** 
* 3 years of related experience in a customer service role 
* BA or BS, or equivalent experience 
* Experience working in a startup or SaaS company 
**Work Skills/Personal Characteristics:** 
* Communication Ability to present complex information in a clear and understandable manner, and adapt terminology and level of detail based on your audience. 
* Empathy Ability to understand and feel what our customers are experiencing, and see the situation from their point of view. 
* Positivity Ability to focus on the solution and steer the interaction toward a positive outcome with use of positive language. 
* Resilience Ability to quickly recover from a difficult customer interaction, and not let it impact the next customer you work with. 
* Grit Possess a passion and perseverance to resolve issues where there is not a documented or obvious solution. 
* Emotional Intelligence Ability to understand, interpret and respond to the emotions of our customers. 
* Curiosity An internal drive to understand how things work and quickly learn complex software products. 
* Patience Ability to stay calm under pressure when working with upset customers. 
* Passion Interest in the boutique fitness industry and/or supporting entrepreneurial business owners. 
**Additional Information** 
All your information will be kept confidential according to EEO guidelines. 
, please visit <a href="http://www.xplortechnologies.com/us/careers" target="_blank">www.xplortechnologies.com/us/careers</a>. 
*Xplor is proud to be an Equal Employment Opportunity employer.* *We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.* 
*All Information will be kept confidential according to EEO guidelines.* 
*We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. #LI-Remote* 
*Were committed to replying to each application and look forward to getting in touch with you soon.* 
**Videos To Watch** 
Customer Support Specialist (MarianaTek - Remote) 
* Atlanta, GA, USA 
* Full-time

Customer Support Specialist (MarianaTek - Remote)

**Global Customer Support Specialist (Remote)** 
* 375 Hudson St, New York, NY 10014, USA 
* Employees can work remotely 
* Full-time 
**Job Description** 
CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now thats refreshing! 
In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. 
Our mission is to be the worlds leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles: 
* Gratitude, honesty, and transparency 
* Show up 
* Know the role you play 
* Do less, deliver more, obsess 
* Incremental improvements 
* Take ownership 
* Collective leadership 
* Team before the individual and most importantly, 
* Mutual respect 
**Why this could be your next big break:** 
At CitrusAd, we are committed to fueling our team members passion for creativity, collaboration, and desire to learn and grow. After all, its our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you! 
The Platform Operations teams are responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the support, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a centre of excellence that allows for a full service delivery support cycle. 
**About the role:** 
CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more. 
The team is responsible for supporting all Retailers once they are live. The Global Customer Support Specialist establishes and maintains great customer relationships providing premium customer service. The team member does this by creating and leveraging strong team relationships, knowledge capture and coordinating support with other teams across the business. Critically important is how this team member collaborates and liaises with other teams such as Technical Account Management, System and Platform Operations, Engineering and Customer Success teams. 
* Act as the first point of call for customer support requests, incidents and queries within a follow the sun support model. 
* Effectively and efficiently triage, troubleshoot and classify cases, identify incident trends, record and document interactions championing cases through to resolution with proficient escalation handling where necessary. 
* Collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with customers. 
* Be the advocate and voice for customers when collaborating with internal support teams. 
* Build and maintain a strong knowledge of Citrus product offerings and be able to provide customer education on business and technical issues, and next steps for customer issues via escalation to Technical Account Managers or Client Success Managers where appropriate. 
**About you:** 
We are looking for a Customer Support Specialist who has the following skills, knowledge, and experience: 
* Passionate about people and service with a strong customer service background with professional oral and written communication skills. 
* Innovative and intuitive with a love of collaborative problem-solving. 
* Proven record of achievement and success in Customer Support in a comparable role, preferably in an external client-facing capacity. 
* Have strong organisational skills, and enjoy a dynamic and agile working environment 
* Adaptable and willing to learn new technologies 
* Standout employee who thrives in a team environment 
* Understanding and application of ITSM principles to triage cases, record and document interactions, escalation handling, problem management and case resolution. 
* Experience with IT Service Management toolsets such as ServiceNow, Jira or other. 
Here at CitrusAd were all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals. 
Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation. 
Simply put we love our people and understand its each of us coming together to create a winning 
Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry. 
CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more. 
Click the Apply link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter. 
Dont be discouraged if you dont hear from us right away. Were taking our time to review all resumes, and to find the best people for CitrusAd. 
Thanks for your interest in working for CitrusAd. We love it here, and think you will, too. 
**Additional Information** 
**When youre one of us, you get to run with the best.** For decades, weve been helping marketers from the worlds top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. 
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID is the industrys most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way. 
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit 
**Great People Deserve Great Benefits** 
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. 
Epsilon is an Equal O

**Customer Support Specialist (TrueCoach - Remote)** 
* Phoenix, AZ, USA 
* Employees can work remotely 
* Full-time 
* Role type: Individual Contributor 
* Department: Customer Support 
* Division: Fitness &amp; Wellbeing 
**Company Description** 
At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five everyday life verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services. 
Youll join our Boutique Wellness team where we work with all types of fitness professionals. Personal training. Yoga. Bootcamp. Barre. Fitness - you name it. We offer the services they need, so that they can focus on what really matters - helping their members and clients succeed. 
**Job Description** 
The Customer Support Specialist provides support to Xplor customers who are using one or more of our software and payments products. This position works in a high-volume contact center environment and is responsible for answering customer inquiries though email, chat and phone. 
Youll join a team that delivers a best-in-class, customer-centric support experience. The customer support specialist plays a key role in developing this ethos through driving customer satisfaction and quick resolution times. 
Location: Remote US in one of the following States: AZ, CA, CO, DC, FL, GA, IL, IN, MA, MD, MI, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT and VA. 
**Responsibilities include:** 
* Receive inbound questions from customers about their software product and service through a support ticketing system. 
* Document all customer interactions in applicable systems according to current policies. 
* Respond to customers by gathering information and providing the best solution or appropriate next steps. 
* Provide education to customers on best practices to get the most value from software features or additional services. 
* Escalate complex issues to higher-level support tiers and/or management following current policies. 
* Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies. 
* Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to current policies. 
* Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledgebase content. 
* Be an internal advocate for our customers and represent the Voice of the Customer to internal stakeholders. 
* Other duties as assigned. 
**Qualifications** 
**Experience/Education:** 
* 3 years of related experience in a customer service role 
* BA or BS, or equivalent experience 
* Experience working in a startup or SaaS company 
**Work Skills/Personal Characteristics:** 
* Communication Ability to present complex information in a clear and understandable manner, and adapt terminology and level of detail based on your audience. 
* Empathy Ability to understand and feel what our customers are experiencing, and see the situation from their point of view. 
* Positivity Ability to focus on the solution and steer the interaction toward a positive outcome with use of positive language. 
* Resilience Ability to quickly recover from a difficult customer interaction, and not let it impact the next customer you work with. 
* Grit Possess a passion and perseverance to resolve issues where there is not a documented or obvious solution. 
* Emotional Intelligence Ability to understand, interpret and respond to the emotions of our customers. 
* Curiosity An internal drive to understand how things work and quickly learn complex software products. 
* Patience Ability to stay calm under pressure when working with upset customers. 
* Passion Interest in the boutique fitness industry and/or supporting entrepreneurial business owners. 
**Travel Requirements:** ?None 
**Additional Information** 
All your information will be kept confidential according to EEO guidelines. 
, please visit <a href="http://www.xplortechnologies.com/us/careers" target="_blank">www.xplortechnologies.com/us/careers</a>. 
*Xplor is proud to be an Equal Employment Opportunity employer.* *We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.* 
*All Information will be kept confidential according to EEO guidelines.* 
*Were committed to replying to each application and look forward to getting in touch with you soon.* 
Customer Support Specialist (TrueCoach - Remote) 
* Phoenix, AZ, USA 
* Full-time

Customer Support Specialist (TrueCoach - Remote)

**Customer Support Specialist (BrandBot-Remote)** 
* Phoenix, AZ, USA 
* Employees can work remotely 
* Full-time 
* Role type: Individual Contributor 
* Department: Customer Support 
* Division: Fitness &amp; Wellbeing 
**Company Description** 
At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five everyday life verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services. 
Youll join our Boutique Wellness team where we work with all types of fitness professionals. Personal training. Yoga. Bootcamp. Barre. Fitness - you name it. We offer the services they need, so that they can focus on what really matters - helping their members and clients succeed. 
**Job Description** 
The Customer Support Specialist provides support to Xplor customers who are using one or more of our software and payments products. This position works in a contact center environment and is responsible for answering customer inquiries though email, chat and phone. 
Youll join a team that delivers a best-in-class, customer-centric support experience. The customer support specialist plays a key role in developing this ethos through driving customer satisfaction and quick resolution times. 
Location: Remote US in one of the following States: AZ, CA, CO, DC, FL, GA, IL, IN, MA, MD, MI, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT and VA. 
**Responsibilities include:** 
* Receive inbound questions from customers about their software product and service through a support ticketing system. 
* Document all customer interactions in applicable systems according to current policies. 
* Respond to customers by gathering information and providing the best solution or appropriate next steps. 
* Provide education to customers on best practices to get the most value from software features or additional services. 
* Escalate complex issues to higher-level support tiers and/or management following current policies. 
* Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies. 
* Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to current policies. 
* Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledgebase content. 
* Be an internal advocate for our customers and represent the Voice of the Customer to internal stakeholders. 
* Other duties as assigned. 
**Qualifications** 
**Experience/Education:** 
* 3 years of related experience in a customer service role 
* BA or BS, or equivalent experience 
* Experience working in a startup or SaaS company 
**Work Skills/Personal Characteristics:** 
* Communication Ability to present complex information in a clear and understandable manner, and adapt terminology and level of detail based on your audience. 
* Empathy Ability to understand and feel what our customers are experiencing, and see the situation from their point of view. 
* Positivity Ability to focus on the solution and steer the interaction toward a positive outcome with use of positive language. 
* Resilience Ability to quickly recover from a difficult customer interaction, and not let it impact the next customer you work with. 
* Grit Possess a passion and perseverance to resolve issues where there is not a documented or obvious solution. 
* Emotional Intelligence Ability to understand, interpret and respond to the emotions of our customers. 
* Curiosity An internal drive to understand how things work and quickly learn complex software products. 
* Patience Ability to stay calm under pressure when working with upset customers. 
* Passion Interest in the boutique fitness industry and/or supporting entrepreneurial business owners. 
**Travel Requirements:** ?None 
**Additional Information** 
All your information will be kept confidential according to EEO guidelines. 
, please visit <a href="http://www.xplortechnologies.com/us/careers" target="_blank">www.xplortechnologies.com/us/careers</a>. 
*Xplor is proud to be an Equal Employment Opportunity employer.* *We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.* 
*All Information will be kept confidential according to EEO guidelines.* 
*Were committed to replying to each application and look forward to getting in touch with you soon.* 
Customer Support Specialist (BrandBot-Remote) 
* Phoenix, AZ, USA 
* Full-time

Customer Support Specialist (BrandBot-Remote)

Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com. A DAY IN THE LIFE: Responsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the highest resolution.Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental Standard Operating Procedures SOPs. Primary Duties &amp; Responsibilities: 
<ul>
<li>Responds timely and satisfactory to resolve customer inbound calls and on-line contacts in support all pump models </li>
<li>Occasionally makes offers chat support and outbound calls through the same support line. </li>
<li>Using approved communication guidelines, responds to customer concerns or inquiries. </li>
<li>Answers questions and troubleshoots issues related to use of the Tandem's insulin pump, its Software, integrated Mobile App, online t:connect patient portal, and integration with CGM medical devices. </li>
<li>Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests. </li>
<li>Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation; ability to defuse situations. </li>
<li>Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system. </li>
<li>Identifies potential health and safety issues with products and follows appropriate internal notification procedures. </li>
<li>Uses knowledge to propose recommended improvements to customer related processes and materials. </li>
<li>Acts as a customer advocate to represent customer needs internally. </li>
<li>Confirms completion of required training plan before assuming job responsibilities. </li>
<li>Consistently meets or exceeds Tandem Diabetes Care Customer Technical Support metrics for the role of Customer Technical Support Specialist which include quality/accuracy, call monitoring, and schedule adherence requirements. </li>
<li>Complies with department's attendance policy. </li>
<li>Performs t:connect log analysis related to customer allegations. </li>
<li>Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements. </li>
<li>Performs other duties and schedules as assigned. </li>
</ul>
YOU'RE AWESOME AT: Knowledge, skills &amp; abilities:
<ul>
<li>Bilingual-English/Spanish or English/French desired. </li>
<li>Ability to read and follow flow diagrams and work with decision trees. </li>
<li>Ability to perform work using a CRM tool which requires navigating in an automated system </li>
<li>Knowledge of HIPAA desired. </li>
<li>Clear verbal and written communication skills to impart product information over the telephone, chat and email to patients/health care support. </li>
<li>Skilled at presenting technical information in a clear, concise manner to all levels within the department. </li>
<li>Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner. </li>
<li>Able to react to changing situations in a timely, calm, and confident manner. </li>
<li>Solid understanding of web-based software and the ability to troubleshoot browser and network specific issues. </li>
<li>Working knowledge of Microsoft Office applications including Word, Excel, Powerpoint, and Outlook preferred. </li>
<li>Ability to learn quickly in a fast-paced environment. </li>
<li>Ability to type at least 55wpm with a high rate of accuracy. </li>
<li>Flexibility to work shifts including weekends, holidays and beyond regularly scheduled workday as needed. </li>
</ul>
Minimum certifications/educational level:
<ul>
<li>High School diploma required. </li>
<li>Associates or Bachelor's degree in biology or health related field encouraged and required for many promotional opportunities </li>
</ul>
Minimum experience:
<ul>
<li>Bilingual-English/Spanish or English/French desired. </li>
<li>1 year previous experience in a Customer Service preferred but not required. </li>
<li>Experienced with use of electronic documentation systems preferred. </li>
<li>Experience working in a HIPAA environment highly preferred. </li>
<li>Previous IT helpdesk experience preferred. </li>
<li>Previous experience troubleshooting hardware, software and network connectivity issues a plus. </li>
<li>Familiar with the following subjects: driver installation process, USB device communication, computer and internet security settings, server configuration and communication. </li>
</ul>
 WHAT'S IN IT FOR YOU? In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit <a href="https://www.tandemdiabetes.com/careers" target="_blank">https://www.tandemdiabetes.com/careers</a>. BE YOU, WITH US! Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. COMPENSATION &amp; BENEFITS: The starting base pay range for this position is $18.50 - $21.50 per hour Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package. Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts.You'll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match.Learn more about Tandem's benefits here! YOU SHOULD KNOW: Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a thorough screening process comprised of a drug test (excluding Marijuana) and background check, which includes a review of criminal history information. Tandem has good cause to conduct a review of criminal history for this position as this position will have access to customer's protected health information and regular contact with customers. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders. REFERRALS: We love a good referral! If you know someone that would be a great fit for this position, please share! If you are applying for this job and live in California, please read Tandem's CCPA Notice: <a href="https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants" target="_blank">https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-…</a>. SPONSORSHIP: (Please remove if this position is eligible for sponsorship) Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Remote #LI-KB1

Customer Technical Support Specialist - Remote

**Customer Support Specialist (Remote - US)** 
Austin, TX / Customer Org Customer Support / Full Time Due to a recent merger, BrandMaker has now integrated with Hive9, another pioneer of SaaS marketing solutions. The new organizations differentiated capabilities enable the combined companies to address the full spectrum of marketing operations use cases, supporting customers from mid-market to enterprise, anywhere in the world. 
Now, Hive9 searching for a tech-savvy **Customer Support Specialist** to own the management of tickets that are created by customer and internal users. To be successful in this role, you should be an excellent communicator whos able to earn our customers trust. 
Hive9 continues to value itself as a customer success driven organization and as a member of the Customer Success team your interaction with the customer will help drive product direction and company growth. Upon hire and for the upcoming 3-6 months you will report to the Vice President of Customer Success of Hive9. **Requirements and career motivations:** 
+ 2+ years of experience working in a customer support environment. 
+ Familiarity with our industry is a plus. 
+ Available to work regular overtime. 
+ Proficiency with a PC and iOS computers. 
+ Excellent oral communication skills. 
+ Detail oriented in order to keep detailed notes on tickets. 
+ Highly organized to keep tickets in order. 
+ Ability to diagnose and resolve basic SaaS issues. 
+ Ability to multi-task, prioritize, work independently in a fast-paced environment. 
As a remote-first company, we are looking for the best candidate in the United States or Canada to help make an impact on 16,000+ marketers from the worlds biggest brands. We provide a competitive salary, benefits and all the perks you would expect in a fast-growing SaaS company. 
BrandMaker is a global leader of marketing operations and MRM (marketing resource management) solutions. The BrandMaker marketing operation suite enables marketers to lead with confidence, accelerate time to market, and increase revenue contribution by helping them plan, predict, invest, execute, and improve performance. 
By fully integrating marketing planning, financial, performance, work, and asset management in one solution, BrandMaker improves visibility, efficiency, collaboration, and outcomes. Recognized as a leader in Forrester's Wave for Marketing Resource Management, 2020, BrandMaker is used by more than 625,000 users at 350+ leading enterprises, including Autodesk, BestBuy, Daimler, Deutsche Bank, and Land OLakes.

Customer Support Specialist (Remote - US)

Series 7 Customer Support 
Large Bank 
Shift: M-F 7am to 6pm 
Pay Rate: $31.00-$34.00 
Location: Charlotte, NC 
30 days of onsite training 
- 5 days on/ 5 days remote after training is complete 
Job Summary: 
- Will be working with large banking customers to address brokerage complaints 
Top Skills 
- Series 7 required MUST BE ACTIVE (or within 2 year window so it may be re-activated quickly) 
- Brokerage operations experience 
- Customer service experience 
- Microsoft Products 
- Strong verbal/ written communication skills

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