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<h3>Job Description</h3>
Job Description
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
The Member Services Specialist will provide exceptional member experience in all delivery channels. Implement the Credit Union’s Sales and Service standards by offering products and services to improve members’ financial position. Display a great, positive attitude and the drive to succeed.
Key Responsibilities:
<ul>
<li>Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions.</li>
<li>Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, web chat, video banking), or in person.</li>
<li>Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances, debiting and reimbursing fees, opening and closing accounts, placing card and check orders, submitting certificate account maturity instructions, setting up online and mobile banking, and submitting new membership and loan applications.</li>
<li>Responsible for researching member inquiries using all available resources to ensure proper follow-up and satisfaction.</li>
<li>Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.</li>
<li>Maintain the privacy and confidentiality of Credit Union members and employee account and business information.</li>
<li>Identify and communicate areas for continual improvement of business processes to support efficiency.&nbsp;</li>
<li>Any other duties and/or responsibilities as assigned.</li>
</ul>
Who You Are:
<ul>
<li>Experience in Microsoft Word and Excel.</li>
<li>Strong analytical, organizational and communication skills.</li>
<li>Work independently and cooperatively with other credit union team members and departments.</li>
<li>Strong communication and active listening skills.</li>
<li>Must demonstrate teamwork by working flexible hours and providing staffing support to other USALLIANCE locations as requested.</li>
<li>High school diploma or equivalent.</li>
<li>Previous contact center experience preferred.</li>
<li>Previous banking experience preferred.</li>
<li>Minimum of 6 months sales experience in a retail or financial environment.</li>
<li>Adequate secure workspace required for hybrid remote work eligibility.</li>
</ul>
What We Offer:
<ul>
<li>Competitive Salary and Benefits Package</li>
<li>Opportunities for Professional Development and Career Growth</li>
<li>Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)</li>
<li>A Collaborative and Inclusive Work Environment</li>
<li>Paid Time Off, Wellness Time &amp; Paid Federal Holidays&nbsp;</li>
<li>401K with 6% Match&nbsp;</li>
<li>High Performance Culture</li>
</ul>
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason,&nbsp;at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).&nbsp;
If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. &nbsp;If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is&nbsp;$21.00 - $23.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.&nbsp;
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Company DescriptionUSAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets. 
<h3>Company Description</h3>
USAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets.

Member Services Specialist I

<h3>Job Description</h3>
Job Description
Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.
WORKING AT THE MLC
The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
THE ROLE
In this role, you will provide a world-class experience to publishers, administrators and self-administered songwriters that have complex needs around works registration, overclaims &amp; disputes, catalog transfers and other applicable questions. Additionally, you will handle executive escalations that require higher-touch support. The Specialist, Member Services will partner closely with our VOC Team to ensure processes are defined and documented; the voice of the Member is considered in the development of new policies; and to provide swift resolution to the Members that they work with. 
QUALIFICATIONS​
<ul>
<li>Minimum 3 years' music publishing experience required.</li>
<li>Customer-facing, account management and project management experience required.</li>
<li>Strong knowledge of music publishing, mechanical licensing and royalties, and copyright</li>
<li>Quantitative and qualitative analysis with advanced problem-solving skills</li>
<li>Strong written and verbal communication</li>
<li>Empathetic, collaborative, self-starter and results driven with the ability to deliver and receive feedback.</li>
</ul>
ESSENTIAL RESPONSIBILITIES​
YOU WILL SUPPORT MEMBERS OF THE MLC BY:
<ul>
<li>Building strong relationships with The MLC Members by providing world-class service and resolving complex Member inquiries</li>
<li>Communicating confusing or complicated scenarios to Members that are not well-versed in mechanical licensing.</li>
<li>Modeling an empathetic approach to Member success that centers around building trust and removing barriers.</li>
<li>Identifying and removing waste in the Member process journey, and conducting ongoing assessment of tools, systems, process outputs and KPIs.</li>
<li>Supporting our Marketing team with in state or out-of-state outreach events as needed.</li>
</ul>
YOU WILL LEAD WITH PURPOSE BY:
<ul>
<li>Conveying the Member experience and its drivers to a variety of audiences in a way that is concise and impactful.</li>
<li>Making data-driven recommendations for changes and championing continuous process improvement.</li>
<li>Work collaboratively across functional teams to develop and execute on a shared vision.</li>
<li>Extracting and integrating insights from multiple sources — qualitative and quantitative research findings, process output, analytics, Member feedback, ideation, strategic directives. Be able to formulate recommendations based on those insights.</li>
</ul>
YOU WILL CHAMPION THE MLC'S CULTURE BY:
<ul>
<li>Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work</li>
<li>Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas</li>
<li>Building a dynamic team; mentoring team members; developing future leaders</li>
<li>Inspiring others with your enthusiasm and humility</li>
</ul>
THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.

Member Services Specialist

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $25.25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist

<h3>Job Description</h3>
Job Description
Our Highland-Bath County Farm Bureau Office in Monterey VA has an excellent Full-Time opportunity available for a career oriented, customer focused individual. The Customer Service Representative/ Member Service Specialist is responsible for:
<ul>
<li>Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products.</li>
<li>Working with our County Board of Directors.</li>
<li>Promoting Farm Bureau Bank.</li>
<li>Assist individuals/ members with health insurance needs.</li>
</ul>
Qualifications include:
<ul>
<li>Previous administrative support experience</li>
<li>Outstanding technical skills including MS Office applications</li>
<li>Effective verbal &amp; written communication</li>
<li>Strong customer service skills and a positive attitude.</li>
<li>Property &amp; Casualty license (within 6 months of hire) Paid for by company</li>
<li>Life &amp; Health license (within 6 months of hire) Paid for by company</li>
<li>Previous insurance experience preferred</li>
<li>Outside/Inside sales experience a plus!</li>
<li>This is a W-2 position only</li>
</ul>
Benefits:
<ul>
<li>Paid training for both licensing and standard sales training</li>
<li>Ongoing development and support in all roles</li>
<li>Medical and dental insurance on your first day</li>
<li>Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account</li>
<li>Generous employee “401K” contribution</li>
<li>17 days of Paid Time off (PTO) each year</li>
</ul>
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more! 
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.

Member Services Specialist- Monterey

<h3>Job Description</h3>
Job Description 
Celebrated as the Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.
Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out: 
<ul>
<li>Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. </li>
<li>Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. </li>
<li>Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. </li>
</ul>
About the Position
Serves as the main point of contact and customer service for Members. Successfully manages incoming Member telephone communication. Provides direct support for some Member requests; triages additional Member requests to the appropriate team members. Owns program billing and tracking. Achieves high Member satisfaction in the Goodwin Living At Home program.
This job is hybrid, with business hours 8:30 am to 5:00 pm. Three days per week in the campus office, and two days per week remote after orientation is completed.
Key Duties
<ul>
<li>Answer incoming telephone calls to the Members line and provide friendly and efficient customer service, assistance, and triage.</li>
<li>Provides direct assistance for Member requests regarding medical transportation, Home Care, etc. and successfully coordinates with appropriate service providers.</li>
<li>Communicate with members regarding what GLAH benefits and members’ financial responsibilities.</li>
<li>Owns the monthly billing process, including monitoring and approving vendor invoices for GLAH, running and analyzing reports, reconciling data, and partnering with Finance to ensure accuracy and timely completion of member billing. Follow up with members to determine their satisfaction with services.</li>
<li>Responsible for assisting the Membership Services team with planning, implementation, and moderating member events both in-person and virtual; works closely with dining and environmental services, outside vendors, members for successful social and educational events.</li>
<li>Triages clinically complex Member challenges (i.e. hospitalizations, medical complications, etc.) and routes to the appropriate team members, as necessary.</li>
<li>Participate in the Friendly Caller Program, when necessary.</li>
<li>Provides assistance to the Member Services team with ongoing tracking, data entry/management, in electronic medical record (EMR).</li>
<li>Provides administrative support, including contacting physician offices, requesting and following up on medical records, managing document tasks such as printing, scanning, and faxing member information, and handling member mailings and incoming mail from the mailbox.</li>
<li>Maintains assessment tracking for new and existing Members, conducts quarterly calls or surveys, and coordinates with the Director of Member Services on distributing assessments to team members for completion.</li>
<li>Plans, develops, and completes the GLAH quarterly newsletter.</li>
</ul>
Job Requirements
<ul>
<li>Associate’s degree in healthcare administration, business administration, social services, or a related field required; Bachelor’s degree preferred. An equivalent combination of education and directly related experience may be considered in lieu of a degree.</li>
<li>Experience working with older adults; experience providing services to older adults living in their own homes preferred.</li>
<li>Minimum of 2–3 years of experience in customer service, healthcare administration, senior services, or a related field preferred.</li>
<li>Experience with basic billing processes, such as reviewing invoices, tracking payments, and ensuring billing accuracy; prior interaction with finance or accounting staff is preferred</li>
<li>Proficiency in Microsoft Office Suite, including intermediate to advanced Excel skills (data entry, formulas, pivot tables, filtering, sorting, and generating reports) and comfort working with electronic medical records (EMR) and other database systems.</li>
<li>Ability to establish and maintain positive relationships with Members, supervisors, and peers.</li>
<li>Must be able to work flexible hours including rotating the after-hours on-call schedule and taking care of member’s needs nights and weekends, as required.</li>
<li>Must have reliable transportation.</li>
</ul>
A sampling of our many benefits!
We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance </li>
<li>Tuition Assistance for Career Development</li>
<li>Student Loan Repayment Program </li>
<li>Paid Time Off</li>
<li>Retirement Plan- 401(k)</li>
<li>Referral Program: Earn up to $3,000 for referring friends and family!</li>
<li>DailyPay: Work and get paid the same day!</li>
<li>Financial assistance with U.S. Citizenship application or DACA Renewal</li>
<li>ESL classes</li>
<li>Tutoring for ESL, Citizenship Test &amp; GED</li>
<li>Staff Emergency Grants</li>
<li>Free Meals, Access to a Fitness Center, Pool, and More</li>
</ul>
About Goodwin Living
At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth. 
Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.

<h3>Job Description</h3>
Job Description
Member Services Specialist Contract: 3 Months (chance for hire) Remote Full Time
 HEAVY PHONE WORK
JOB START 11.10.2025
MUST BE AVAILABLE FOR EQUIPMENT SET UP Week Prior
PAY RATE: $18 The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries. Responsibilities: • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA • Other duties as assigned Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits Education &amp; Experience • High School Diploma or GED is required • 1 year of customer service experience • Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship. Additional Qualifications: • Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position) • Strong PC Skills with ability to navigate multiple software systems simultaneously • Strong communication skills with focus on professional demeanor and empathy • Ability to multitask Preferred Qualifications: • Contact Center experience • Some college coursework • CPhT certification • Fluency in another language (Spanish) • Pharmacy Benefit Management or other Healthcare experience • Work from home (remote) experience (where applicable) Physical Demands: • Ability to sit 6 or more hours per day • Occasionally required to stand, walk and stoop, kneel, and crouch • Ability to work a flexible schedule including evenings, weekends, holiday
Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent. At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. Our services are built to scale with your business and evolve alongside your needs. We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise. Learn more about how we can support your technology and staffing needs at <a href="http://www.c4techservices.com" target="_blank">www.c4techservices.com</a> Or reach out to us directly at <a href="mailto:info@c4techservices.com" target="_blank">info@c4techservices.com</a> 
<h3>Company Description</h3>
C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n <a href="http://www.c4techservices.com" target="_blank">www.c4techservices.com</a>\r\n Or reach out to us directly at <a href="mailto:info@c4techservices.com" target="_blank">info@c4techservices.com</a>

Member Services Specialist - 100% Remote

<h3>Job Description</h3>
Job Description
Will be supporting the Medicare Advantage/Individual products sales teams. Will be fielding high-volume amount of phone calls, answering questions/supporting from scripted call-flow, and/or routing the call to the appropriate team member, inputting documentation (office/computer skills needed). May interact with members, (external) brokers, and other internal departments. 
Experience: at minimum, 2/+ years' health industry, health insurance, health benefits, marketing, sales, communications, product/program development, call center/heavy phones and/or related experience
Preferred Education: Bachelor's Degree Business, Communications, Marketing, or related field; or equivalent work experience (Two years' relevant work experience is equivalent to one year college)
Preferred Licenses/Certifications: State of Idaho Insurance License (life/health/disability)
Accountabilities:
<ul>
<li>Maintain knowledge of all individual products in portfolio.</li>
<li>Document and track all sales leads and follow-up activity in the lead tracking system.</li>
<li>Complete all applications and documentation required for internal processes in a timely and accurate manner to assure efficient enrollment of members.</li>
<li>Always comply with Code of Conduct and Center for Medicare and Medicaid Services (CMS) regulations and marketing standards.</li>
<li>Assist in the promotion and participation in sales initiatives as well as community outreach related to the promotion of health awareness.</li>
<li>Support heavy phone calls volume; following call/workflow script while assisting caller with resolution and/or routing to appropriate team member for resolution. </li>
</ul>
Your day may look like:
<ul>
<li>Ensures membership goals are achieved by responding to calls, inquiries, referral follow-ups, education.</li>
<li>Maintains technical, regulatory product expertise and serves as a product resource for internal and external partners.</li>
<li>Act as liaison and advocate for internal sales and stakeholders.</li>
<li>May complete all applications and documentation required for internal processes to ensure enrollment of individuals.</li>
<li>May identify and coordinate process improvements efforts, trainings, communications, and/or product and sales tools and resources by collaborating with departments across the organization.</li>
<li>May be responsible for coordinating phone and email communications</li>
<li>Perform other duties and responsibilities as assigned. </li>
</ul>
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
 
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit <a href="https://dexian.com/" target="_blank">https://dexian.com/</a> to learn more.
 
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Sales Member Services Specialist

<h3>Job Description</h3>
Job Description
Member Services Specialist Contract: 3&nbsp;Months (chance for hire) Remote Full Time
 HEAVY PHONE WORK
JOB START 11.10.2025
MUST BE AVAILABLE FOR EQUIPMENT SET UP Week Prior
PAY RATE: $18 The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries. Responsibilities: • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA • Other duties as assigned Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits Education &amp; Experience • High School Diploma or GED is required • 1 year of customer service experience • Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship. Additional Qualifications: • Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position) • Strong PC Skills with ability to navigate multiple software systems simultaneously • Strong communication skills with focus on professional demeanor and empathy • Ability to multitask Preferred Qualifications: • Contact Center experience • Some college coursework • CPhT certification • Fluency in another language (Spanish) • Pharmacy Benefit Management or other Healthcare experience • Work from home (remote) experience (where applicable) Physical Demands: • Ability to sit 6 or more hours per day • Occasionally required to stand, walk and stoop, kneel, and crouch • Ability to work a flexible schedule including evenings, weekends, holiday
Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent. At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. Our services are built to scale with your business and evolve alongside your needs. We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise. Learn more about how we can support your technology and staffing needs at <a href="http://www.c4techservices.com" target="_blank">www.c4techservices.com</a> Or reach out to us directly at <a href="mailto:info@c4techservices.com" target="_blank">info@c4techservices.com</a> 
<h3>Company Description</h3>
C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n <a href="http://www.c4techservices.com" target="_blank">www.c4techservices.com</a>\r\n Or reach out to us directly at <a href="mailto:info@c4techservices.com" target="_blank">info@c4techservices.com</a>

13,218 Member Services Specialist Jobs