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<h3>Job Description</h3>
Job Description 
Celebrated as the Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.
Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out: 
<ul>
<li>Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. </li>
<li>Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. </li>
<li>Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. </li>
</ul>
About the Position
Serves as the main point of contact and customer service for Members. Successfully manages incoming Member telephone communication. Provides direct support for some Member requests; triages additional Member requests to the appropriate team members. Owns program billing and tracking. Achieves high Member satisfaction in the Goodwin Living At Home program.
This job is hybrid, with business hours 8:30 am to 5:00 pm. Three days per week in the campus office, and two days per week remote after orientation is completed.
Key Duties
<ul>
<li>Answer incoming telephone calls to the Members line and provide friendly and efficient customer service, assistance, and triage.</li>
<li>Provides direct assistance for Member requests regarding medical transportation, Home Care, etc. and successfully coordinates with appropriate service providers.</li>
<li>Communicate with members regarding what GLAH benefits and members’ financial responsibilities.</li>
<li>Owns the monthly billing process, including monitoring and approving vendor invoices for GLAH, running and analyzing reports, reconciling data, and partnering with Finance to ensure accuracy and timely completion of member billing. Follow up with members to determine their satisfaction with services.</li>
<li>Responsible for assisting the Membership Services team with planning, implementation, and moderating member events both in-person and virtual; works closely with dining and environmental services, outside vendors, members for successful social and educational events.</li>
<li>Triages clinically complex Member challenges (i.e. hospitalizations, medical complications, etc.) and routes to the appropriate team members, as necessary.</li>
<li>Participate in the Friendly Caller Program, when necessary.</li>
<li>Provides assistance to the Member Services team with ongoing tracking, data entry/management, in electronic medical record (EMR).</li>
<li>Provides administrative support, including contacting physician offices, requesting and following up on medical records, managing document tasks such as printing, scanning, and faxing member information, and handling member mailings and incoming mail from the mailbox.</li>
<li>Maintains assessment tracking for new and existing Members, conducts quarterly calls or surveys, and coordinates with the Director of Member Services on distributing assessments to team members for completion.</li>
<li>Plans, develops, and completes the GLAH quarterly newsletter.</li>
</ul>
Job Requirements
<ul>
<li>Associate’s degree in healthcare administration, business administration, social services, or a related field required; Bachelor’s degree preferred. An equivalent combination of education and directly related experience may be considered in lieu of a degree.</li>
<li>Experience working with older adults; experience providing services to older adults living in their own homes preferred.</li>
<li>Minimum of 2–3 years of experience in customer service, healthcare administration, senior services, or a related field preferred.</li>
<li>Experience with basic billing processes, such as reviewing invoices, tracking payments, and ensuring billing accuracy; prior interaction with finance or accounting staff is preferred</li>
<li>Proficiency in Microsoft Office Suite, including intermediate to advanced Excel skills (data entry, formulas, pivot tables, filtering, sorting, and generating reports) and comfort working with electronic medical records (EMR) and other database systems.</li>
<li>Ability to establish and maintain positive relationships with Members, supervisors, and peers.</li>
<li>Must be able to work flexible hours including rotating the after-hours on-call schedule and taking care of member’s needs nights and weekends, as required.</li>
<li>Must have reliable transportation.</li>
</ul>
A sampling of our many benefits!
We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance </li>
<li>Tuition Assistance for Career Development</li>
<li>Student Loan Repayment Program </li>
<li>Paid Time Off</li>
<li>Retirement Plan- 401(k)</li>
<li>Referral Program: Earn up to $3,000 for referring friends and family!</li>
<li>DailyPay: Work and get paid the same day!</li>
<li>Financial assistance with U.S. Citizenship application or DACA Renewal</li>
<li>ESL classes</li>
<li>Tutoring for ESL, Citizenship Test &amp; GED</li>
<li>Staff Emergency Grants</li>
<li>Free Meals, Access to a Fitness Center, Pool, and More</li>
</ul>
About Goodwin Living
At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth. 
Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.

Member Services Specialist

<h3>Job Description</h3>
Floating Member Services Representative (Customer Service)
Type: Direct Hire
Pay: $22.45/hour + Full Benefits
Schedule: Monday–Friday, 8:30 AM–4:30 PM
Locations: Must be flexible to travel between 4 branches — 2 in Philadelphia, 1 in Abington, and 1 in Warminster- When providing coverage in the call center, this may be remote or in the office at the operations center in Warminster. 
Are you a service-oriented professional who thrives in a dynamic environment? We’re seeking a Floating Member Services Representative to provide flexible, in-person coverage across multiple branch locations as needed. While you'll have a general home base or schedule, you must be willing to report to different branches on short notice to ensure uninterrupted service for members.
&amp;#x1F539; What You’ll Do:
<ul>
<li>Deliver outstanding in-person, phone, chat, and email support to credit union members</li>
<li>Open new accounts, update existing ones, and assist with everyday banking needs</li>
<li>Guide members through loan applications, account maintenance, and financial services</li>
<li>Educate members on digital tools such as mobile and online banking</li>
<li>Recommend products and services aligned with members' financial goals</li>
<li>Maintain compliance with regulatory requirements including BSA/AML standards</li>
</ul>
&amp;#x1F539; What We’re Looking For:
<ul>
<li>1–3 years of customer service experience, ideally in banking or financial services</li>
<li>High school diploma or GED required</li>
<li>Strong communication, problem-solving, and organizational skills</li>
<li>Tech-savvy with the ability to quickly learn new systems</li>
<li>Reliable, adaptable, and comfortable working at different branch locations as needed</li>
</ul>

<h3>Job Description</h3>
Job Description Description:
The Keene Family YMCA is seeking a full-time Member Services Specialist to work in their Welcome Center. The Member Services Specialist assists with the organization, implementation, and delivery of high-quality member services. In this role you will respond to member and guest needs with a diversity, equity, inclusion and belonging (DEIB) lens, promote membership and programs, support the leadership team, implement member engagement strategies, and complete member transactions. The Y offers a competitive salary and benefits package, including free membership, and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community. 
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you!
Requirements:
<ul>
<li>Builds personal and meaningful relationships with YMCA members, participants, volunteers, staff and guests while exemplifying the Y's commitment to DEI and the four-character values of caring, honesty, respect &amp; responsibility, and responds to all member and community inquiries in a timely manner.</li>
<li>Supports membership recruitment &amp; retention activities that reflects the diversity of our community and is actively open and inclusive to all irrespective of race, gender, sexual identity, ability, religion, income, or political affiliation and meets the needs of the community and YMCA objectives.</li>
<li>Supports recruiting, hiring, onboarding, training, and scheduling shifts of the Welcome Center staff.</li>
<li>Works together with the Membership Director to ensure that all Welcome Center staff are competent in their use of Daxko, Nationwide, communicating effectively, and providing accurate and concise information regarding memberships, programs, and Y related information. Assists with proper implementation of front desk procedures.</li>
<li>Works to ensure high member satisfaction as reflected in member retention rate, member surveys and other measurement tools. Provides consistent and quality customer service by making members, participants, and guests of the YMCA feel welcome and increase their sense of belonging to the YMCA.</li>
<li>Create experiences that will engage members and participants as ambassadors for the YMCA.</li>
<li>Upholds all YMCA policies, procedures, standards, and codes of conduct and responds to membership events.</li>
<li>Takes lead in processing our Membership For All (MFA) financial assistance applications, adhering to current policies and procedures and maintaining all related reports and records.</li>
<li>Assists with the oversight and implementation of the Summer Camp registration process and maintaining related reports and records.</li>
<li>Conducts daily, weekly, and monthly transaction audits and/or reports to maintain data accuracy and to perform necessary member communications.</li>
<li>Maintains a positive, enthusiastic, and professional image on the job.</li>
<li>Assists with maintenance, cleanliness &amp; orderliness of the Welcome Center desk.</li>
<li>Serves as lead department staff when Membership Director is not present at the Welcome Center.</li>
<li>Regularly works 40 hours per week to support operations at the Welcome Center.</li>
<li>Participates in, and assists the Membership Director with preparing for, membership staff meetings.</li>
<li>Performs other duties as assigned. </li>
</ul>
 
Benefits
All full-time employees are eligible to receive the following benefits:
<ul>
<li>Health, dental, life and supplemental insurance options </li>
<li>Generous PTO, including floating holidays and vacation time that accrues monthly</li>
</ul>
All full and part-time employees are eligible to receive the following benefits: 
<ul>
<li>Membership to the Y</li>
<li>Flexible schedules</li>
<li>Professional development opportunities</li>
<li>401a retirement plan with company match, plus option to contribute to a 403b retirement savings account</li>
<li>The opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community</li>
</ul>
Qualifications
<ul>
<li>4-5 years relevant experience or equivalent education</li>
<li>High school diploma</li>
<li>Strong customer service, communication, technology, and problem-solving skills</li>
<li>High level of confidence, patience, and attention to detail</li>
<li>Ability to work with a diverse population, diffuse confrontational situations, and work in a fast-paced environment</li>
<li>A willingness to commit to the mission of the YMCA</li>
<li>Ability to serve as a positive role model to staff, program participants, parents, members, and guests</li>
<li>Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect</li>
<li>Ability to relate effectively to diverse groups of people from all social and economic segments of the community </li>
<li>5 or more years of experience using Microsoft Windows, or a proven track record of technological dexterity, adaptability, and innovation</li>
</ul>
Preferred Qualifications
<ul>
<li>A certificate in DEI or extensive training and work experience</li>
<li>5 years of experience working at a YMCA Welcome Center </li>
<li>5 or more years of experience working with Daxko Operations</li>
<li>6 or more years of experience in Customer Service</li>
<li>5 or more years of office/clerical/customer-facing work experience</li>
<li>5 or more years of experience using a membership software</li>
</ul>
About Us
The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. 
 
Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect &amp; Responsibility.
 
All positions require passing a background check.
 
The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status. 
 
Compensation details: 17.3-20.76 Hourly Wage
 
PI1026519c155b-25405-33471768

<h3>Job Description</h3>
Job Description
The GOVX Member Service Specialist is responsible for ensuring that GOVX members have a seamless and positive experience across all member need touchpoints. You will leverage your expertise in member and customer service, digital platforms, and partner offerings to enhance the overall member needs. Your goal will be to foster member loyalty and drive positive member satisfaction through exceptional service and engagement.
 Position Type, Expected Hours of Work, Location | 100% In-Office Role Full-time, non-exempt position. 100% In-Office role, 5 days per week at the GOVX Fulfillment Center in LaVergne, TN. Work schedule may vary depending on volume demands. This position is not eligible for relocation allowance or visa sponsorship. 
 Responsibilities 
<ul>
<li>Member Support: Provide prompt and efficient support to members utilizing GOVX platforms.</li>
<li>Order Service: Assist with online order inquiries, ensuring accuracy and timely delivery.</li>
<li>Issue Resolution: Address member complaints and issues, working to resolve them quickly and effectively.</li>
<li>Collaboration: Work with GOVX teams to ensure a cohesive and member-centric approach across all channels.</li>
<li>Training: Assist in training new team members with the best experience, best practices and platform use.</li>
<li>Vendor Support: Inquiry outreach with GOVX partners.</li>
</ul>
 Key Performance Indicators (KPIs)
<ul>
<li>Service Level Achievement: Consistently meets or exceeds defined service level goals, including response time, resolution time, and overall member satisfaction scores.</li>
<li>Ticket Accuracy Rate: Maintains a high level of accuracy in resolving member support tickets, ensuring quality, consistency, and alignment with targeted performance goals.</li>
<li>Customer Satisfaction (CSAT): Meets customer satisfaction goals, as measured by post-interaction surveys.</li>
<li>Project Execution: Completes assigned projects and tasks on time and within budget.</li>
</ul>
Requirements
<ul>
<li>Education: High school diploma minimum with bachelor’s degree or equivalent experience.</li>
<li>Experience: 2-4 years of experience in customer service, preferably in an e-commerce setting.</li>
<li>Skills: Strong communication and problem-solving skills, proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook. </li>
<li>Attributes: Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment.</li>
</ul>
 Supervisory Responsibilities This position will not have supervisory responsibilities. 
Travel Requirements This position will have minimal travel requirements.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, headsets.
Physical/Mental Demands
<ul>
<li>Physical - This is largely a sedentary role. </li>
<li>Mental – Problem solving, making decisions, interpreting data, organizing, reading/writing.</li>
<li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
Benefits
<ul>
<li>Paid Time Off, Paid Sick Leave, Paid Holidays</li>
<li>401(k) plan with discretionary match available</li>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>Flexible Spending Account (FSA), Health Savings Account (HSA)</li>
<li>Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life</li>
<li>Employee Referral Program</li>
<li>Collaborative work environment in a modern office, stocked with drinks and snacks.</li>
<li>Discounts on the GOVX website</li>
</ul>
 Pay Range $17.50 - $21.00 per hour
AAP/EEO Statement EOE. Veterans/Disabled. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
Position will require successful completion of a background check and drug testing prior to starting employment.
About GOVX Savings for Those Who Serve 
GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the United States military, law enforcement, firefighting, medical services, and government personnel. GOVX is dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.

<h3>Job Description</h3>
Job Description
Member Services Specialist/Teller
Dow Credit Union in Saginaw, MI is looking to hire a positive, engaging part-time Member Services Specialist. Are you a dedicated and customer-focused individual? As a Member Services Specialist, you will be responsible for providing exceptional service to our members, assisting with account transactions, addressing inquiries, and ensuring positive relationships are built between our members and the credit union. If you have excellent communication skills, a strong attention to detail, and enjoy working in a dynamic environment?
Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on!
This position earns a competitive starting pay of $15.00 an hour. We provide terrific benefits, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!
DOW CREDIT UNION: OUR MISSION
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 70,000 members and have over $2 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.
In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.
 
Member Services Specialist
We are a fast-paced and customer-focused financial institution committed to providing exceptional service to our members. As a Member Services Specialist, you will be an integral part of our team, working with members to meet their financial needs and build strong relationships with them.
<ul>
<li>Greets and welcomes members to the credit union in a courteous and professional manner</li>
<li>Efficiently processes account cash and check transactions including but not limited to; transfers, withdrawals, deposits, loan payments, check requests, purchase of money orders, and VISA gift cards, stamps etc.</li>
<li>Accurately balances daily work in required time frame</li>
<li>Provides superior service and adheres to the credit union's quality service standards</li>
<li>Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices</li>
<li>Assists members with problem resolution for basic account issues</li>
<li>Competent utilization of multiple systems, including but not limited to Card Wizard, Jabber and Travelex</li>
<li>Conducts check negotiations and determines holds according to credit union policy and established authority</li>
</ul>
HOW TO EXCEL AS A MEMBER SERVICES SPECIALIST
<ul>
<li>High school diploma or equivalency required</li>
<li>Up to six months of experience with cash handling or customer service experience preferred</li>
</ul>
ARE YOU READY TO JOIN OUR TEAM?
If you are looking for a challenging and rewarding opportunity to join a dynamic team committed to serving our members, please apply today with our 3-minute, mobile-friendly application. We look forward to meeting you!
 Job Posted by ApplicantPro

Member Services Specialist/Teller

<h3>Job Description</h3>
Job Description
Our Highland-Bath County Farm Bureau Office in Monterey VA has an excellent Full-Time opportunity available for a career oriented, customer focused individual. The Customer Service Representative/ Member Service Specialist is responsible for:
<ul>
<li>Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products.</li>
<li>Working with our County Board of Directors.</li>
<li>Promoting Farm Bureau Bank.</li>
<li>Assist individuals/ members with health insurance needs.</li>
</ul>
Qualifications include:
<ul>
<li>Previous administrative support experience</li>
<li>Outstanding technical skills including MS Office applications</li>
<li>Effective verbal &amp; written communication</li>
<li>Strong customer service skills and a positive attitude.</li>
<li>Property &amp; Casualty license (within 6 months of hire) Paid for by company</li>
<li>Life &amp; Health license (within 6 months of hire) Paid for by company</li>
<li>Previous insurance experience preferred</li>
<li>Outside/Inside sales experience a plus!</li>
<li>This is a W-2 position only</li>
</ul>
Benefits:
<ul>
<li>Paid training for both licensing and standard sales training</li>
<li>Ongoing development and support in all roles</li>
<li>Medical and dental insurance on your first day</li>
<li>Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account</li>
<li>Generous employee “401K” contribution</li>
<li>17 days of Paid Time off (PTO) each year</li>
</ul>
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more! 
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.

Member Services Specialist- Monterey

<h3>Job Description</h3>
Description
Identify and resolve Member issues
 Cross –sell Credit Union products and services
 Support and provide superior service via phone, fax or email as a receiver and caller.
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like call transfer, taking messages, call
backs, holds, interruptions, and unintentional disconnects.
 Understands the impact of attitude in handling calls professionally.
 Effectively deal with job stress, angry callers, and upset members.
 Use the most appropriate way to communicate with different behavior types on the telephone.
 Apply the elements of building positive rapport with different types of members over the phone.
 Apply the proper telephone etiquette to satisfy various member situations.
 Apply appropriate actions to effectively control a telephone call.
 Identify voice skills and how to enhance a good telephone presentation.
 Meets commitments to members.
 Contact members as necessary.
 Assist with sales calls for new deposit / loan business
 Quote saving rates
 Display Time flexibility towards shifts as per work requirements.
 Meet all goals as defined in the individual’s performance appraisal.
 Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc.
Skills
financial services, Call Center, Customer Services, Banking, Teller
Additional Skills &amp; Qualifications
-Bilingual Spanish 
-2 years of call center experience
-High School Diploma 
-Financial Services or Insurance Industry Experience is a plus 
Disqualifiers will include: No HS Diploma No Call Center Experience, no Finance or banking experience
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Miramar,FL.
Application Deadline
This position is anticipated to close on Sep 4, 2025.
h4&gt;About TEKsystems:\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
\n\n
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\n\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
\n\n
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Bilingual Member Services Specialist

<h3>Job Description</h3>
Job Description
Job Description:
LegalMatch is looking for a detail-oriented Member Services Operations Specialist to support our Sales and Billing Departments. This person will perform well in a fast-paced environment with accuracy and confidence. This position is an administrative role where they will assist in finalizing the sales and customer service support functions. This is not a call center position. 
LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people. 
Responsibilities: 
<ul>
<li>Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts. </li>
<li>General bookkeeping duties ranging from adding and applying invoices, account reconciliation, verification of monthly collections spreadsheets, etc. </li>
<li>Updating of all process steps in our CRM database. </li>
<li>Daily interface with our Sales and Customer Services departments. </li>
<li>Responsible for updating our Sales department in relation to policies and procedures. </li>
<li>Updating multiple spreadsheets relating to order changes, collections, and member services. </li>
<li>Additional projects as needed.</li>
</ul>
Qualifications:
<ul>
<li>Previous experience as a Billing/Administrative Assistant (1+ yrs)</li>
<li>Experience in Microsoft Office (Word &amp; Excel).</li>
<li>Ability to multi-task and prioritize in a deadline-oriented environment. </li>
<li>Quickbooks would be a plus. </li>
</ul>
Perks:
<ul>
<li>Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno.</li>
<li>Easily accessible for public transportation.</li>
<li>On-site coffee shop and restaurant.</li>
<li>Free on-site Gym.</li>
<li>Parties/Luncheons held every other week. Enjoy Free snacks, breakfasts, lunches, and company-wide parties</li>
<li>Open concept office with sit-to-stand desks. </li>
<li>Business casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly.</li>
</ul>
Benefits:
<ul>
<li>Health, Dental, and Vision Insurance</li>
<li>Life insurance</li>
<li>Paid Time Off</li>
</ul>
Schedule:
<ul>
<li>8 hour shifts</li>
<li>Monday to Friday, Day Shift</li>
<li>No nights, No weekends</li>
</ul>

Member Services Operations Specialist

<h3>Job Description</h3>
Job Description
A-Line Staffing is seeking a motivated and detail-oriented Medicare Member Services Specialist. This role offers career growth, a supportive work environment, and full-time hours (40+ per week).
If interested in this Medicare Member Services Specialist position APPLY NOW for IMMEDIATE consideration
Brittney Blackman | <a href="mailto:bblackman@alinestaffing.com" target="_blank">bblackman@alinestaffing.com</a> | text 5867107970
Medicare Member Services Specialist | Details and Compensation:
<ul>
<li>Location: Akron OH 44305 – 100% On-site</li>
<li>Payrate: $18/hr</li>
<li>Required Availability: Monday–Friday, 8:30 AM – 4:30 PM</li>
</ul>
Medicare Member Services Specialist | Summary and Highlights:
The Medicare Member Services Specialist willserve as a vital link between Medicare Advantage members and their health plan. This role is focused on outreach, retention, and enrollment changes—keeping customer satisfaction and compliance top of mind. Seeking a strong communicator with a passion for helping others!
<ul>
<li>This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs</li>
<li>Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance</li>
<li>A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates</li>
</ul>
Medicare Member Services Specialist | Responsibilities:
<ul>
<li>Conduct outbound calls to Medicare members at risk of disenrollment or recently enrolled, using compliance-approved scripts.</li>
<li>Assist members in completing Medicare Advantage plan changes and tracking related data.</li>
<li>Document all communications and activities in the call management system.</li>
<li>Support internal teams with outreach events and plan benefit presentations as needed.</li>
<li>Follow up on incomplete applications, assist members with obtaining Part B coverage, and provide benefit education.</li>
<li>Maintain current knowledge of CMS guidelines and Medicaid programs, including MyCare Ohio.</li>
<li>Deliver exceptional internal and external customer service in a professional and respectful manner.</li>
</ul>
Medicare Member Services Specialist | Requirements:
<ul>
<li>Education: Bachelor’s degree preferred or equivalent combination of education and/or experience.</li>
<li>Attendance: Commitment to mandatory attendance during the first 90 days.</li>
<li>Previous experience in customer service, especially in a Medicare/health insurance setting, required.</li>
<li>Familiarity with CMS rules, plan designs, and benefits is a plus.</li>
<li>Valid driver’s license.</li>
<li>Must be flexible and able to adjust work hours as needed.</li>
<li>Must maintain confidentiality of member and business information.</li>
<li>Basic proficiency in Microsoft Word, Excel, and Outlook required.</li>
<li>Experience using MACESS, MARx, and Amisys systems is a bonus (training provided)</li>
</ul>
Take the Next Step!
Join a company that values your growth and contributions. If you’re interested in the Medicare Member Services Specialist role apply now or contact us for immediate consideration!
Brittney Blackman | <a href="mailto:bblackman@alinestaffing.com" target="_blank">bblackman@alinestaffing.com</a> | text 5867107970

Medicare Member Services Specialist

<h3>Job Description</h3>
Job DescriptionJoin Our Team as a Member Servicing Specialist in our Servicing Department! FocusOne, a Credit Union Servicing Organization (CUSO) located in Northwest Houston, partners with credit unions to deliver exceptional mortgage and auto lending services. FocusOne Mortgage Solutions is seeking a detail-oriented Member Services Specialist to provide outstanding support to our credit union partners and their members. In this role, you'll be the first point of contact for mortgage servicing inquiries, ensuring prompt, accurate, and professional responses. You will assist members with questions on payments, escrow, taxes, and loan servicing, while maintaining compliance and upholding our commitment to excellent customer service.&nbsp; ESSENTIAL DUTIES and PERCENT OF TIME SPENT:&nbsp;&nbsp;
<ul>
<li>Receive incoming (phone, email, chat) member inquiries. </li>
<li>Assist borrowers in making payments and resolving questions.</li>
<li>Ability to manage upset members and focus on resolving the issues presented. </li>
<li>Understand and partner with other mortgage departments or clients to assist in the immediate resolution of identified issues.</li>
<li>Clearly document loan level updates in the system of record.</li>
<li>Drive first call resolution. Asking questions to clarify needs, listening thoroughly, setting expectations with the members, and providing timely follow-up if needed.</li>
</ul>
<ul>
<li>Follow call scripts to ensure compliance with all department procedures, applicable laws, and regulations.</li>
<li>Investigate and resolve issues with returned or misapplied payments.</li>
<li>Collaborate closely with partner Credit Unions to provide status updates and requested reporting.</li>
</ul>
<ul>
<li>Identify and recommend potential process improvements that could enhance borrower experience</li>
</ul>
 KNOWLEDGE AND SKILLS:
<ul>
<li>Excellent communication skills, both verbal and written, to effectively interact with borrowers and clients</li>
<li>Prior FICS or MSP experience is a plus</li>
<li>Detail and follow-up oriented.</li>
<li>Initiative-taker with ability to work independently and manage time effectively.</li>
<li>In collaboration skills to work effectively with other departments and clients.</li>
</ul>
EXPERIENCE:&nbsp; 
<ul>
<li>2 – 5 years mortgage servicing or Customer Service experience</li>
<li>Degree preferred, or equivalent combination of education </li>
<li>Bilingual a plus</li>
</ul>
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