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<h3>Job Description</h3>
Job DescriptionSr. Logistics Manager needed for fast-paced growing Manufacturing company! Hybrid role This Jobot Job is hosted by: James Moon Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $100,000 - $150,000 per year 
A bit about us:
 Established manufacturing company with a beautiful office space! 
Why join us?
 Hybrid work schedule Benefits and 401k Opportunity for permanent hire Great work culture! 
Job Details
 Job Details We are seeking a highly skilled and experienced Senior Logistics Manager to join our dynamic team in the Manufacturing industry. The successful candidate will be responsible for overseeing all aspects of our logistics operations, ensuring that all processes are running smoothly and efficiently. This includes managing third-party logistics (3PL) providers, coordinating with vendors, overseeing demand planning, and more. The ideal candidate will have a strong background in management, with a minimum of 5 years of relevant experience. Responsibilities: As a Senior Logistics Manager, your key duties will include: 1. Overseeing the management of all logistics operations, including inventory management, warehousing, transportation, and customer service. 2. Managing relationships with 3PL providers, ensuring that all services are delivered in a timely and cost-effective manner. 3. Coordinating with vendors to ensure the smooth flow of goods and services, resolving any issues that may arise. 4. Implementing and overseeing demand planning processes, using data and analytics to forecast future demand and ensure that we are always prepared to meet our customers' needs. 5. Developing and implementing strategies to improve operational efficiency and reduce costs. 6. Ensuring compliance with all relevant regulations and standards, including those related to health and safety, customs, and environmental sustainability. 7. Providing leadership and guidance to your team, fostering a positive and productive work environment. Qualifications: To be considered for the role of Senior Logistics Manager, you will need the following: 1. A minimum of 5 years of experience in a logistics management role within the manufacturing industry. 2. Proven experience managing 3PL providers and coordinating with vendors. 3. Strong knowledge of demand planning processes and techniques. 4. Excellent leadership and management skills, with a proven ability to motivate and lead a team. 5. Strong analytical skills, with the ability to use data to inform decision-making. 6. Excellent problem-solving skills, with the ability to think strategically and make effective decisions under pressure. 7. Strong communication skills, with the ability to effectively communicate complex information to a variety of stakeholders. 8. A degree in Business Administration, Logistics, Supply Chain Management, or a related field would be advantageous. In conclusion, if you are a seasoned logistics professional with a passion for efficiency and a knack for leadership, we would love to hear from you. This role offers the opportunity to make a significant impact on our operations, and to contribute to our ongoing success. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Customer Service Manager

<h3>Job Description</h3>
Job Description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.
Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. Oversee invoicing for services for accuracy and completeness 4. Review customer service team payroll, manage overtime, and submit to payroll for processing 5. Responsible for hiring process to create a well-rounded team with customer and safety focus 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented. 2. Communicate with customers and employees in person, on phone, and through radio communications 3. Strong computer skills including Microsoft office products and point of sale programs 4. Basic mathematical knowledge 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) 6. Bi-lingual preferred
Reporting Relationship This position reports to the General Manager
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: 1. Must be able to lift 25 pounds 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work This is an exempt position This position may require working evenings and weekends, and on scheduled company holidays.
Travel Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
 Education, Experience, and Eligibility Qualifications 1. Customer service experience preferably in the service industry 2. College degree preferred. High School Diploma accepted 3. Aviation/Hospitality customer service experience preferred 4. Ability to work evenings weekends, and holidays 5. Acceptable driving record 6. Ability to pass a background check 7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

<h3>Job Description</h3>
6300 Georgetown Blvd Sykesville Maryland, 21784, +1 (410) 3192236 Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
3 Thurmont Blvd Thurmont Maryland, 21788, Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job Description
Don't stay stuck in the same place, continue to grow with us!
Leangelo Gibson Agency with Farmers Insurance in Arlington, Texas, is looking for a dedicated, driven individual to join our growing team as a Full-Time customer service sales rep. If you are determined and have amazing relationship-building skills, then this is your opportunity for a rewarding career with excellent income and growth potential. As a customer service sales rep, you will be giving back to your community every day by assisting customers with the coverage to fit their unique needs.
General Lines Texas Property &amp; Casualty license must be active to be considered.
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Flexible Schedule
 Responsibilities 
<ul>
<li>Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.</li>
<li>Process customer policy change requests.</li>
<li>Secure all Trailing Documents from customers.</li>
<li>Handle all incoming claim calls from customers and follow-up.</li>
<li>Complete Evidence of Insurance requests.</li>
<li>Document each customer contact in eAgent.</li>
<li>Immediately greet all customers, entering the office, in a friendly and helpful manner.</li>
<li>Take premium payments from customers.</li>
<li>Answer incoming phone calls on the first ring.</li>
<li>Thoroughly understand and follow all underwriting, rating and compliance requirements.</li>
<li>Maintains phone time or sales quotas as determined by management.</li>
<li>Schedule appointments for sales staff to meet prospective customers.</li>
</ul>
 Requirements 
<ul>
<li>Possess an upbeat, positive and enthusiastic attitude.</li>
<li>Be a great self-starter with a sense of urgency.</li>
<li>Proficiency to multi-task, follow-thru and follow-up.</li>
<li>Confident, self-starter who works well independently.</li>
<li>Must have ability to multi-task.</li>
<li>Excellent Spelling and Grammar skills.</li>
<li>Problem-Solving Capabilities.</li>
<li>A Property &amp; Casualty insurance license is required.</li>
<li>A Life &amp; Health Insurance license is required.</li>
</ul>
General Lines Texas Property &amp; Casualty license must be active to be considered.

<h3>Job Description</h3>
Customer Service Manager
 
Job Description
Custom Air and Plumbing, a NearU Company in Sarasota, FL. is seeking Customer Service Manager. At Custom Air and Plumbing, a NearU Company, we are committed to our employees, to their development, and to their work-life balance. 
 
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.
 
Position Overview:
The Customer Service Manager will oversee daily performance and operations of the Customer Support team at Custom Air and Plumbing. This includes supervising a team of Customer Support Specialists, driving key performance metrics, and leading broader initiatives in workforce management, process documentation, and training. This is a critical leadership role responsible for ensuring a seamless, professional customer service experience.
Key Responsibilities:
<ul>
<li>Directly manage and support the Customer Support Specialists</li>
<li>Monitor and drive performance against KPIs, including:</li>
<li>Booking percentage</li>
<li>Call quality</li>
<li>Call abandonment rate</li>
<li>Calls per hour</li>
<li>Utilization rate</li>
<li>Average Handle Time (AHT), including hold time</li>
<li>Model and reinforce professionalism, punctuality, collaboration, and effective problem-solving</li>
<li>Participate in workforce management tasks, such as scheduling and coverage planning</li>
<li>Analyze operational reports and recommend action plans to improve performance</li>
<li>Provide regular coaching, development feedback, and performance reviews</li>
<li>Take ownership of one or more operational support areas, including:</li>
<li>Reporting and data analysis</li>
<li>Scheduling and workforce optimization</li>
<li>Standardization of procedures and documentation</li>
<li>Training coordination and onboarding</li>
<li>Online reputation management</li>
<li>Customer service-related escalation calls</li>
<li>Proactively raise operational risks or strategic issues to leadership with supporting data</li>
<li>Support overflow call handling during high-demand times</li>
<li>Submit weekly reports to payroll for newly sold and collected Maintenance Agreement commissions</li>
<li>Collaborate with senior management to identify and implement process improvements</li>
<li>Availability to support weekend or evening shifts when needed</li>
<li>Other duties as assigned by the General Manager</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required; college degree preferred</li>
<li>3+ years of customer service or call center experience</li>
<li>1+ years of team leadership or management experience</li>
<li>Strong leadership skills with a focus on coaching and team development</li>
<li>Experience with workforce management and operational metrics</li>
<li>Excellent verbal and written communication skills</li>
<li>HVAC, plumbing, or electrical industry experience is a plus</li>
<li>Proficiency in Service Titan or a similar service management platform is highly preferred</li>
<li>Skilled in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)</li>
<li>Ability to thrive in a fast-paced, evolving environment with multiple priorities</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary based on experience</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Professional development and career advancement opportunities</li>
<li>A collaborative and supportive team environment.</li>
</ul>
 
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

<h3>Job Description</h3>
About the Company
 
The Customer Service Manager leads the order entry and customer service functions, ensuring accuracy, efficiency, and exceptional support across daily operations. This role oversees team performance, manages critical order schedules, and serves as a key liaison between internal departments and external partners. The manager drives process improvements, maintains compliance standards, and fosters the professional growth of the customer service team.
 
 
About the Role
 
The Customer Service Manager is responsible for overseeing the order entry and customer service functions, ensuring exceptional support and efficiency in daily operations.
 
 
Responsibilities
 
<ul>
<li>Oversee the accuracy, timeliness, and productivity of daily order entry and customer service activities in compliance with company policies and audit requirements.</li>
<li>Lead, train, and coach Customer Service Specialists to achieve department goals and deliver continuous improvement.</li>
<li>Manage and maintain order cut-off schedules, including adjustments for holidays and business unit needs, to ensure seamless order processing.</li>
<li>Serve as the escalation point for distributor and internal customer order issues, driving swift resolution and long-term solutions.</li>
<li>Partner with distribution supervisors and other key contacts to resolve issues and enhance day-to-day operations.</li>
<li>Act as the on-site system expert (SAP), generating reports, identifying improvement opportunities, and collaborating cross-functionally with Sales and Supply Chain teams to implement new processes.</li>
<li>Regularly review and refine customer service procedures to ensure compliance and operational excellence.</li>
<li>Provide ad-hoc reporting and insights for management decision-making.</li>
<li>Collaborate with peers across departments to align customer service activities with overall business objectives.</li>
</ul>
 
 
Qualifications
 
<ul>
<li>3 years of experience leading a Customer Service team.</li>
<li>SAP ERP knowledge is strongly preferred.</li>
</ul>
 
 
Required Skills
 
<ul>
<li>Strong analytical and problem-solving skills.</li>
<li>Advanced proficiency in Microsoft Excel and Office Suite.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to prioritize, multi-task, and adapt in a fast-paced, dynamic environment.</li>
<li>High attention to detail and accuracy.</li>
<li>Bilingual (English/Spanish) is a plus.</li>
</ul>
 
 
Preferred Skills
 
<ul>
<li>Experience in a similar role within the industry.</li>
<li>Knowledge of customer service best practices.</li>
</ul>
 
 
Pay range and compensation package
 
Salary Range: $87,900-$131,000
 
 
Equal Opportunity Statement
 
We are committed to diversity and inclusivity in our hiring practices.
 
```

<h3>Job Description</h3>
Job Description
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
The Customer Service Manager will play a key role in providing daily hands-on leadership for the customer service team. This position has responsibility for customer service functions from the point a prospective customer initiates contact until they no longer subscribe to Rumpke’s service. Develop best practice standards and implement sales, service and technology enhancements. Manage, monitor, provide hands-on leadership for the team and coordinate customer service functions. This position ensures prompt, efficient, quality service by effectively managing the dynamics of customer inquiries. This position is responsible for the overall strategy and direction of the customer service department.
Responsibilities of Position:
<ul>
<li>Provide leadership, strategic development and management oversight to the Rumpke Regional Accounts Group Call Center operation</li>
<li>Monitor customer inquiry (calls, emails, chats) volume and associated metrics; directing available resources as necessary to ensure timely response, quality service while achieving quantitative standards</li>
<li>Utilize the system and available reporting to assist with coordination of adequate staffing; exercise real-time schedule adjustments based on peak volume periods</li>
<li>Individually coach customer service associates to ensure quality servicing of all inquiries; monitor call content for quality and professionalism performing call reviews and associated scoring</li>
<li>Forecast and monitor inquiry volume and company activity, maintain a history of call center performance; disseminate report trends and patterns to gauge impact of company activity and customer relations</li>
<li>Assist with data entry functions for reviewing and updating contracts for sales generated through customer calls</li>
<li>Maintain effective training and development programs, set performance standards and monitor performance goals; evaluate, promote, hire and terminate, discipline, provide personnel counseling, and recommend wages</li>
<li>Minimize customer abandonment, while promoting profitable growth in all lines of business</li>
<li>Complete departmental budgeting, forecasting and cost control</li>
<li>Complete all other duties as assigned</li>
</ul>
Supervisory Responsibility:
<ul>
<li>This position will manage 6-10 employees</li>
<li>This position will not oversee and direct other managers</li>
</ul>
Skills &amp; Abilities Needed for Position:
<ul>
<li>Proven excellent customer service skills; ability to be persuasive with customers keeping “customer satisfaction” as a guiding factor</li>
<li>Ability to motivate staff and deal effectively with performance issues to meet standards</li>
<li>Excellent organizational skills</li>
<li>Strong written and oral communication skills</li>
<li>Decisive judgment and decision-making skills in areas of personnel management</li>
<li>Exceptional interpersonal skills</li>
<li>Ability to successfully coach and develop associates</li>
<li>Microsoft Office Suite (Word, Excel, Power Point, Outlook, Sharepoint, One Note) Soft Pak and AS-400 experience preferred</li>
</ul>
Experience &amp; Knowledge Needed for Position:
<ul>
<li>3+ years of previous supervisory/management experience in a call center</li>
<li>4+ years of previous customer service experience - monitoring calls, 3rd party billing, credits, etc</li>
<li>Broad knowledge and background in customer center management, marketing, sales, service, delivery and work force planning</li>
<li>Waste industry experience preferred</li>
</ul>
Physical Requirements in a Regular Workday:
<ul>
<li>Occasionally lifting/carrying/pushing/pulling a max of 10 lbs</li>
<li>Rarely lifting/carrying/pushing/pulling a max of 20 lbs</li>
<li>Continuously sitting, occasionally standing/walking in an office environment</li>
</ul>
Additional Working Conditions/Aspects:
<ul>
<li>Ability to travel between offices, as required</li>
<li>Ability to work overtime, weekends, and/or holidays</li>
<li>Legally eligible to work in the United States</li>
<li>Valid driver’s license (if applicable)</li>
<li>Must successfully complete pre-employment testing</li>
<li>Must be able to read and speak the English language</li>
</ul>
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. 
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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