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<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh, NC Habilitation Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Scheduling experience required</li>
<li>Experience with the I/DD population preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Impactful Work- Make a meaningful impact in the Raleigh Community</li>
<li>Weekly Pay- Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered</li>
<li>Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.</li>
<li>Career Growth- Advancement opportunities to help you grow in your career.</li>
<li>Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
#JoinBAYADA-RX
#LI-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Metiri's mission is to contribute to environmental sustainability by providing actionable insights that create value for our clients and shareholders, while cultivating a culture of innovation and excellence. The values that drive us are Integrity, Precision, Innovation, Responsiveness, and Stewardship.
 
Our Client Services Manager ensures an excellent client experience across all lab operations. The role supervises the project management and other client facing teams and drives the strategic initiatives that enhance communication, responsiveness and operational alignment. Other duties include:
<ul>
<li>Own the implementation, refinement, and strategic direction of the Tiered Client System.</li>
<li>Serve as the senior escalation point for client concerns and service recovery, ensuring prompt, transparent, and resolution-focused responses.</li>
<li>Promote a high-performance culture centered on precision, responsiveness, and continuous improvement in client engagement.</li>
<li>Analyze client feedback, service trends, and operational metrics to identify risks and opportunities.</li>
<li>Work cross-functionally to align internal operations with client expectations and service-level agreements.</li>
<li>Standardize and improve external-facing materials, including report templates, communication protocols, and client onboarding documentation.</li>
<li>Coordinate regularly with Sales and Business Development teams to support proposal development, scope refinement, and contract alignment.</li>
<li>Participate in client review meetings and maintain strategic relationships with key accounts.</li>
<li>Track and report on client satisfaction, service KPIs, and performance against turnaround goals.</li>
<li>Provide input on pricing strategy, market trends, and customer expectations to align operational capacity with commercial goals.</li>
<li>Collaborate with Human Resources to support team training, development, and staffing for client-facing roles.</li>
<li>Lead or support internal and external audits related to client communication, recordkeeping, and deliverables.</li>
</ul>
Requirements:
Candidates must have a Bachelor's Degree in Business, Environmental Science, Chemistry or related field along with prior leadership experience. Masters degree is preferred. 
 
At least seven (7) years in client services, lab operations or project management in a technical or scientific setting is required. 
 
Additional technical skills that would ensure your success are:
<ul>
<li>Intermediate experience with excel (QUERY, pivot table, array)</li>
<li>Working knowledge of Elements LIMS structure</li>
<li>Strong emotional intelligence </li>
<li>Database and CRM querying</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Client Service Team Leadership:
<ul>
<li>Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.</li>
<li>Establish and manage team goals, track progress, and celebrate achievements.</li>
<li>Design and update processes/workflows to maximize team effectiveness.</li>
<li>Assist in hiring and lead training of new team members, and provide ongoing training and development support.</li>
<li>Design collaborative activities that break down silos and encourage bonding. (Think escape rooms, scavenger hunts, or volunteer outings.)</li>
</ul>
Client Services:
<ul>
<li>Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer and service team for seamless book of business transitions.
<ul>
<li>Remain main support person for the practice until well established on our platform.</li>
</ul>
</li>
<li>Manage book of business transfers, re-codes, and other client account-related changes for existing business.</li>
<li>Handle escalated client service issues with tact and professionalism.</li>
<li>Create, revise, and manage CRM workflows to optimize client interactions.</li>
</ul>
Operations and Compliance:
<ul>
<li>Partner with the compliance team to implement and monitor compliance initiatives.</li>
<li>Maintain the integrity of the CRM and RJ Box systems, ensuring data accuracy and security.</li>
<li>Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.</li>
</ul>
Additional Responsibilities:
<ul>
<li>Work collaboratively with other departments to ensure alignment and efficiency.</li>
<li>Maintain a positive and professional demeanor in all interactions.</li>
</ul>
Requirements:
<ul>
<li>Minimum 3-5 years of experience in a client services or operations role in a financial services environment.</li>
<li>Proven track record of success in team leadership and supervision.</li>
<li>Excellent organizational, communication, and time management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.</li>
<li>Familiarity with compliance regulations in the financial services industry (preferred).</li>
<li>Bachelor's degree in a relevant field (e.g., business administration, finance) or equivalent experience.</li>
</ul>

<h3>Job Description</h3>
Job Description
A fast-growing, well-established financial services firm is seeking a proactive and detail-oriented professional to join their team in a client support capacity. This in-office role is essential to maintaining and growing strong client relationships and supporting a team-oriented environment. Only candidates with prior relevant experience will be considered.
 
The Client Services Manager will support the Advisor by ensuring all client service tasks are executed efficiently, allowing the Advisor to focus on high-level client engagement and strategy. This role requires top-tier customer service, follow-through, and problem-solving abilities to deliver a polished and reliable client experience.
 
Key Responsibilities:
<ul>
<li>Provide daily support to Advisor(s), ensuring seamless operations and follow-through on all client-related tasks.</li>
<li>Monitor and manage outstanding client action items, maintaining a regularly reviewed tracking system for each Advisor.</li>
<li>Act as a primary point of contact for clients, offering professional and courteous service.</li>
<li>Manage general office and administrative functions such as phone coverage, mail processing, scheduling, filing, and meeting preparation.</li>
<li>Assist in preparing materials for client and prospect meetings, including presentations and documentation.</li>
<li>Oversee new client onboarding processes, including account setup, recurring transactions, online access, and quarterly meeting scheduling.</li>
<li>Work with the marketing team to coordinate campaigns, events, and deliver regular communications and insights to clients.</li>
<li>Maintain and update the CRM system by entering contacts, managing groups, and generating reports as needed.</li>
</ul>
 
Qualifications:
<ul>
<li>Minimum of 5 years’ experience in a client service or administrative support role.</li>
<li>Prior experience in the financial industry preferred.</li>
<li>Proven customer service and relationship management abilities.</li>
</ul>
Technical Requirements:
<ul>
<li>Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) with 5–10 years of experience.</li>
<li>Experience with Salesforce CRM is a plus.</li>
<li>Strong general technology skills and comfort with learning new platforms.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a Client Services Manager to join our team in Fairport, New York. In this Contract-to-Permanent position, you will play a pivotal role in ensuring seamless communication with vendors and members while providing critical support to the Customer Solutions Team. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about enhancing client relationships within the healthcare industry. Responsibilities: • Prepare and manage documents for the Customer Solutions Team to ensure accuracy and timely completion. • Serve as the primary contact for vendor and member communications, addressing data inquiries professionally and efficiently. • Compile and organize data for presentations, including quarterly business reviews. • Assist with onboarding new accounts by managing rostering processes and ensuring all details are correctly documented. • Support the Business Development Team by generating leads and maintaining organized records. • Collaborate with internal teams to ensure alignment on client needs and service delivery. • Utilize CRM and ERP systems to streamline processes and improve operational efficiency. • Monitor and audit billing functions to ensure compliance and accuracy. • Handle cash activity and transactions with precision and attention to detail. • Provide insights and recommendations based on data analysis to enhance client satisfaction.• Proficiency in ADP Financial Services and Avaya CMS systems. • Hands-on experience with CRM and ERP solutions. • Strong knowledge of auditing practices and billing functions. • Demonstrated ability to manage cash handling and cash activity accurately. • Expertise in data preparation and presentation for business reviews. • Proven ability to communicate effectively with vendors and members. • Skilled in lead generation and supporting business development initiatives. • Familiarity with tools such as About Time and other operational systems.

<h3>Job Description</h3>
Job DescriptionChannel Fusion is the trusted channel marketing management partner of America’s top brands. We bring the passion to support our customers optimize their channel marketing programs through best practices, continuous improvement, performance insights and technology solutions, resulting in measurable results. We specialize in providing high tech, exceptional channel support services and custom technology solutions. At Channel Fusion we value creating excellent customer experiences and an awesome product experience as well as great teamwork and delivering on commitments. Our values drive our culture, our decision-making, and our success. The Client Services Manager will have an opportunity to gain valuable experience and skills in devising effective strategies and working across the organization to ensure a great experience is delivered to one of our leading Global Fortune 500 customer and their independent retail channel. You will also work very closely with other departments on our team, such as Technology Solutions, Co-Op Operations, and Incentive Operations. We give really driven people the opportunities to grow, make a difference in the company and be rewarded for their contributions. Responsibilities include: * Serve as appropriate level of client contact on all assigned accounts. Respond to all questions and concerns of client and manage all status meetings. Ensure appropriate client service issues are escalated as necessary. * Assist in facilitating customer journey workshops and leading quarterly business reviews. Ensure all reporting is accurate and deliver metrics and business review documents for each assigned client. * Gathers customer requirements via workshops, meetings, site visits, scenarios, and other methods. * Identifies and establishes scope and parameters of business requirements on a project-by-project basis to define outcome criteria, and metrics. * Works with stakeholders and project team to prioritize collected requirements. * Researches, reviews, and analyzes existing functionality in customer portals to develop strategies for enhancing or further leveraging the functionality. * Optimize customer experience across our solution platform. * Liaison between the operations and technology team when launching new programs and technology features. * Track and monitor technology requests for account projects including prioritization, scope, and progress. Take the lead in coordinating business review of customer acceptance testing and QA of new system functionality. * Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood. * Coordinate and prepare the account team and customer stakeholder for the rollout of new functionality and programs. Liaison with customer contacts and account team to demo and train new users on new functionality with reports. Knowledge, Skills and Abilities: * Bachelor’s degree, preferably in business, marketing or communication * 2-4 years of experience in an agency environment or training or project management experience * Client centricity focus * Strong data analysis skills * Technology-minded * Demonstrated leadership skills and ability to take initiative * Excellent verbal, written and interpersonal communication skills * Strong organizational, multi-tasking and prioritizing skills What will make you successful: * Great communication skills * Accountability &amp; dependability * Adaptability &amp; flexibility * A strong attention to detail * Follow-through &amp; persistence * A healthy mix of creative and analysis skills * Advanced Microsoft Office User: PowerPoint, Excel, and Word.

<h3>Job Description</h3>
Job DescriptionClient Accounting Services Manager
We are a local full service CPA with two locations in the Dallas area and have been in business for over 30 years.&nbsp;
We are here to help make our clients lives a little easier and we are looking for candidates who share our mission to serve our clients!&nbsp; &nbsp;
What You Will Be Doing
Outsourced Accounting Services: Prepare financial statements, manage accounts receivable and payable, reconcile bank statements and general ledger accounts, and maintain accurate financial records for complex clients Payroll and Sales Tax Filings: Prepare and manage the preparation and submission of payroll tax and sales tax returns and payroll processing for your client list Tax Notices: Manage and oversee payroll and sales tax notices Research: Work on complex research for payroll and sales tax issues Review: Review associate level staff's work and provide guidance/education Financial Analysis: Prepare and meet with clients quarterly to provide analysis of their financial statements and discuss their businesses Client Engagement: Build and maintain a positive client relationships by addressing their accounting needs, responding to inquiries, and delivering exceptional client service Client Onboarding: Assist in the onboarding of new clients by gathering necessary financial information, setting up accounting systems, and establishing reporting protocols Data Management: Ensure the accuracy and integrity of financial data, maintaining organized records and workpapers Team Collaboration: Collaborate with colleagues throughout the firm to ensure seamless services delivery and provide support to senior team members as required Process Improvement: Continuously identify opportunities to enhance accounting process, streamline workflows, and improve the efficiency and effectiveness of the CAS department
What You Need for this Position
6+ years in public accounting&nbsp;with emphasis in CAS/Outsourced Accounting&nbsp;&nbsp; Thorough understanding of GAAP and best practices Prior public accounting experience is REQUIRED Previous experience overseeing/mentoring/training staff&nbsp; M.S. in Taxation is preferred
What's In It for You
Competitive base pay ($110k- $145k) DOE Partner Track Unlimited PTO Annual Bonus 401k with 4% match&nbsp; No 65+hour work weeks here! and more
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 08/22/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Client Accounting Services Manager

<h3>Job Description</h3>
Job DescriptionSalary: Hourly Based on Experience + Commission 
Position Summary:
As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.
 
Education and Experience:
<ul>
<li>2+ years of sales experience with a proven track record</li>
<li>Advanced Aesthetics license required</li>
</ul>
 
Responsibilities as CSM:
<ul>
<li>Develop, maintain and implement the practice of strategic goals and objectives</li>
<li>Conduct sales consultations including LHR, Skin Profiles, CoolSculpting and Tattoo Removal</li>
<li>Oversee individual and clinic sales reporting along with your Clinic Director</li>
<li>Write weekly motivational sales updates to the team</li>
<li>Perform outreach and follow ups using text campaigns</li>
<li>Identify training opportunities and needs to communicate with Clinic Director</li>
<li>Ensure overall customer service satisfaction</li>
<li>Maintain an understanding of all products and services offered by NIMA</li>
<li>Attend and participate in weekly/monthly team meetings</li>
<li>Conduct targeted outreach via text campaigns and follow ups </li>
<li>Educate clients on membership balances and rewards points</li>
<li>Ensure exceptional service and follow through on client concerns </li>
</ul>
Essential Skills and Abilities:
<ul>
<li>Leadership skills</li>
<li>Strong communication skills, oral and written</li>
<li>Proficient in MS Word, Excel, and all Google Drive functions/applications</li>
<li>Ability to set a consistent positive and motivating tone with team members</li>
<li>Customer service oriented with quality care focus</li>
<li>Effective organizational skills with attention to detail</li>
<li>Ability to manage multiple projects simultaneously and complete in a timely manner</li>
<li>Present a highly professional image</li>
<li>Ability to build client relations</li>
</ul>
 
Schedule:
<ul>
<li>Full Time </li>
<li>Schedule must be flexible with some evening and Saturday availability</li>
</ul>
 
Compensation and Benefits:
<ul>
<li>Hourly based on experience + commission</li>
<li>401K</li>
<li>Health Care Benefits</li>
<li>Employee discounted treatments and products</li>
</ul>

<h3>Job Description</h3>
Compensation: To $90K.
 
Job Overview – Client Services Manager&nbsp;– 33749
 
Our client is looking to add a&nbsp;Client Services&nbsp;Manager&nbsp;to their organization.&nbsp; This person will lead teams, solve problems and ultimately drive performance. We're looking for an experienced and adaptable professionals to support frontline teams and their leaders. This role focuses on guiding day-to-day operations, resolving customer issues, and improving internal processes that support service delivery. The ideal candidate brings a mix of leadership, analytical thinking, and a customer-first mindset.
 
Key Responsibilities:
 
Team Support &amp; Coaching
 
<ul> \t
<li> \t
Provide support and direction to team leads and frontline staff on daily activities.
 \t \t</li>
<li> \t
Help build leadership capabilities across the team through coaching and development.
 \t \t</li>
<li> \t
Promote a positive and collaborative work environment.
 \t 
Issue &amp; Escalation Management
 
<ul> \t
<li> \t
Act as a point of contact for complex or escalated customer matters.
 \t \t</li>
<li> \t
Help establish guidelines for handling high-priority issues and customer concerns.
 \t \t</li>
<li> \t
Track trends and identify opportunities to reduce recurring issues.
 \t 
Performance Monitoring
 
<ul> \t
<li> \t
Review operational data and team metrics to track progress against internal goals.
 \t \t</li>
<li> \t
Provide feedback and recommendations based on performance insights.
 \t \t</li>
<li> \t
Ensure key service standards are consistently met.
 \t 
Problem Solving &amp; Collaboration
 
<ul> \t
<li> \t
Work with teams across departments to troubleshoot issues and streamline processes.
 \t \t</li>
<li> \t
Support the implementation of solutions that improve both team efficiency and the customer experience.
 \t \t</li>
<li> \t
Capture and share learnings for continuous improvement.
 \t 
Process &amp; Efficiency Improvements
 
<ul> \t
<li> \t
Review workflows and recommend enhancements to improve operational effectiveness.
 \t \t</li>
<li> \t
Support or lead initiatives that reduce friction in everyday operations.
 \t \t</li>
<li> \t
Explore tools and systems that enable automation or improved service delivery.
 \t 
Internal Communication &amp; Coordination
 
<ul> \t
<li> \t
Support consistent communication between customer teams and other business areas.
 \t \t</li>
<li> \t
Help ensure team members are aligned on goals, expectations, and changes impacting operations.
 \t 
Requirements
 
<ul> \t
<li> \t
Bachelor’s degree or equivalent professional experience.
 \t \t</li>
<li> \t
Proven experience in customer operations, team leadership, or service delivery roles.
 \t \t</li>
<li> \t
Strong communication, analytical, and interpersonal skills.
 \t \t</li>
<li> \t
Ability to manage fast-paced environments and complex challenges.
 \t \t</li>
<li> \t
A strong customer focus and solution-oriented mindset.
 \t 
Additional Job Details
 
Workplace Policy: 
 
Seniority Level:&nbsp;Mid-Senior Level&nbsp;
 
Linked In Poster: 
 
About our Process
 
<ul> \t
<li>We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in. \t</li>
<li>Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. \t</li>
<li>Candidates for all Sherpa opportunities must be authorized to work in the United States. \t</li>
<li>Sherpa is an Equal Opportunity Employer. </li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Overview 
Join Privia Laboratory as a Client Services Manager, a key leadership position focused on managing daily phlebotomy operations, courier routes, and fostering strong relationships with healthcare providers throughout the Dallas/Fort Worth Metroplex. You will lead and mentor a team of field-based phlebotomists and couriers while serving as the vital link between the laboratory and clinical teams. Your role is essential in delivering high-quality, efficient, and patient-centered care, while proactively enhancing provider satisfaction and operational excellence.
Phlebotomy Management Responsibilities 
<ul>
<li>Lead, supervise, and support a team of office-based phlebotomists, ensuring adherence to clinical standards and safety protocols.</li>
<li>Provide ongoing training, mentorship, and performance feedback to foster professional growth and high-quality care.</li>
<li>Oversee scheduling, manage staffing coverage, and step in to provide hands-on support when needed.</li>
<li>Conduct regular, unannounced site visits to assess phlebotomist performance and maintain quality standards.</li>
<li>Manage inventory and deliver laboratory supplies to clinics, ensuring operational continuity.</li>
<li>Monitor and maintain accurate records of clinic visits, staff interactions, and provider feedback.</li>
<li>Communicate effectively with internal teams and clinic partners, ensuring transparency and responsiveness.</li>
<li>Monday–Friday Morning: Conduct field visits, engage with clinic teams, and monitor quality and supply delivery</li>
<li>Friday Afternoon: Prepare and deliver detailed reports to the lab leadership team covering clinic visits, provider concerns, and positive feedback.</li>
</ul>
Additionally, coordinate and plan clinic visits for the upcoming week. 
<ul>
<li>Act as the primary point of contact for phlebotomy related items for providers, addressing concerns and gathering feedback to continuously improve services.</li>
<li>Develop and implement strategies to enhance provider satisfaction and streamline workflow integration.</li>
<li>Facilitate provider education on phlebotomy processes and best practices.</li>
<li>Build and maintain strong, collaborative relationships with clinic staff and leadership.</li>
</ul>
Courier Management Responsibilities 
<ul>
<li>Oversee daily operations of courier drivers, ensuring route efficiency and timely deliveries.</li>
<li>Maintain and update courier pick-up and delivery schedules to optimize routes and maximize productivity.</li>
<li>Monitor driver performance, provide guidance, and address any operational issues as they arise.</li>
<li>Serve as the primary point of contact for drivers regarding schedules, routes, and dispatch instructions.</li>
<li>Ensure compliance with company standards and safety regulations for all scheduled routes and courier activities.</li>
<li>Step in to manage or cover courier pick-up and delivery schedules if the primary courier is unavailable or absent.</li>
<li>Communicate schedule changes to clients and internal teams promptly and professionally.</li>
<li>Track and report key metrics such as delivery times, missed pick-ups, and driver attendance.</li>
</ul>
Qualification 
<ul>
<li>Minimum 4 years of supervisory or management experience in phlebotomy</li>
<li>Experience in office-based phlebotomy environments preferred</li>
<li>Demonstrated leadership, organizational, and interpersonal skills</li>
<li>Proven ability to deliver exceptional customer service and communication</li>
<li>Proficient with scheduling systems and Laboratory Information Systems (LIS)</li>
<li>Comfortable working independently and adapting to multiple clinic settings</li>
<li>Valid driver’s license and reliable transportation</li>
<li>Ability to pass a background check</li>
<li>Resourceful, adaptable, and solutions-oriented</li>
</ul>
Schedule &amp; Location 
<ul>
<li>Location: Dallas/Fort Worth Metroplex (95% field-based travel to clinics) ? Job Type: Full-time</li>
<li>Schedule: Monday–Friday, Day Shift </li>
</ul>
Compensation &amp; Benefits 
<ul>
<li>Salary Rate: $57K to $60K + quarterly bonus up to $1200 per quarter. Must meet contact metric: see the established offices 100% per month, follow up email as proof of visit.</li>
<li>Additional: Mileage reimbursement, phone stipend, and employee benefits</li>
</ul>

48,252 Client Services Manager Jobs