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city

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<h3>Job Description</h3>
Job Description
Location: Glen Allen, VA
Join a Company That Makes a Difference
At SUI, we specialize in protecting organizations that lend, support, and invest in their communities. Since 1978, we've provided insurance, escrow, compliance, and risk management solutions to community banks, auto finance companies, and regional lenders.
We understand our clients’ unique challenges—and we help them overcome them with tailored, efficient, and compliant solutions. If you're passionate about client success and want to work with a company that empowers local businesses and communities, we’d love to meet you.
About the Role
As a Client Services Manager, you'll provide high-level support to SUI clients by establishing rapport and building product confidence with customers. The Client Services Manager is responsible for understanding the client’s business and operating strategy and translating information into specific client service requests (CSRs) with executable steps focused on achieving improvement in client and borrower experience, scalability, process standardization and operational efficiency in accordance with industry standards, regulatory agencies and client and company objectives and policies.
What You’ll Do
<ul>
<li>
Using knowledge of the client’s business needs, identify and implement effective solutions and respond to inquiries in a timely and accurate manner.
</li>
<li>
Create and maintain a client specific Client Procedure Manual.
</li>
<li>
Work with technology groups to implement and test programming changes and requests.
</li>
<li>
Identify trends based on client questions/feedback and provide solutions to known issues.
</li>
<li>
Monitor performance and client perception of service to ensure issues are identified and resolved quickly and effectively.
</li>
<li>
Meet with clients, either in person or via telephone, on a regular basis and document all information in call reports to be provided to management.
</li>
<li>
Complete a site visit minutes document to correspond to each client visit.
</li>
<li>
Maintain an up-to-date account task list highlighting all open and closed deliverables.
</li>
<li>
Provide training to clients as needed.
</li>
<li>
Keep abreast of all new services offered in order to keep the clients up to date.
</li>
<li>
Maintain appropriate, professional working relationships with clients and other employees.
</li>
<li>
Understand the P&amp;L process to ensure goals are met.
</li>
<li>
Review and distribute client scorecards as needed.
</li>
<li>
Identify and coordinate system/program/process enhancements to best serve the client’s needs.
</li>
<li>
May provide support during audits for lender compliance groups as needed.
</li>
<li>
Understand and adhere to federal and state guidelines and regulations.
</li>
<li>
Maintain a good working knowledge of the insurance industry through continuing education, self -study and seminar attendance.
</li>
<li>
Obtain Property and Casualty license.
</li>
<li>
Other duties and projects assigned..
</li>
</ul>
What You Bring
<ul>
<li>
Associate degree in business or a related field
</li>
<li>
3+ years of experience in client services or banking operations
</li>
<li>
Strong communication and relationship-building skills
</li>
<li>
Ability to manage multiple tasks and priorities
</li>
<li>
Experience training or mentoring team members is a plus
</li>
<li>
Insurance or banking experience is preferred 
</li>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>
Competitive Base Salary
</li>
<li>
Discretionary Time Off
</li>
<li>
Casual Dress Code
</li>
<li>
Career Development Opportunities
</li>
<li>
Tuition Assistance
</li>
<li>
401(k) with Company Match
</li>
</ul>
 #hc204813

Client Services Manager

<h3>Job Description</h3>
Job Description
Location: Dallas Area, but will be remote
Join a Company That Makes a Difference
At SUI, we specialize in protecting organizations that lend, support, and invest in their communities. Since 1978, we've provided insurance, escrow, compliance, and risk management solutions to community banks, auto finance companies, and regional lenders.
We understand our clients’ unique challenges—and we help them overcome them with tailored, efficient, and compliant solutions. If you're passionate about client success and want to work with a company that empowers local businesses and communities, we’d love to meet you.
About the Role
As a Client Services Manager, you'll provide high-level support to SUI clients by establishing rapport and building product confidence with customers. The Client Services Manager is responsible for understanding the client’s business and operating strategy and translating information into specific client service requests (CSRs) with executable steps focused on achieving improvement in client and borrower experience, scalability, process standardization and operational efficiency in accordance with industry standards, regulatory agencies and client and company objectives and policies.
What You’ll Do
<ul>
<li>
Using knowledge of the client’s business needs, identify and implement effective solutions and respond to inquiries in a timely and accurate manner.
</li>
<li>
Create and maintain a client specific Client Procedure Manual.
</li>
<li>
Work with technology groups to implement and test programming changes and requests.
</li>
<li>
Identify trends based on client questions/feedback and provide solutions to known issues.
</li>
<li>
Monitor performance and client perception of service to ensure issues are identified and resolved quickly and effectively.
</li>
<li>
Meet with clients, either in person or via telephone, on a regular basis and document all information in call reports to be provided to management.
</li>
<li>
Complete a site visit minutes document to correspond to each client visit.
</li>
<li>
Maintain an up-to-date account task list highlighting all open and closed deliverables.
</li>
<li>
Provide training to clients as needed.
</li>
<li>
Keep abreast of all new services offered in order to keep the clients up to date.
</li>
<li>
Maintain appropriate, professional working relationships with clients and other employees.
</li>
<li>
Understand the P&amp;L process to ensure goals are met.
</li>
<li>
Review and distribute client scorecards as needed.
</li>
<li>
Identify and coordinate system/program/process enhancements to best serve the client’s needs.
</li>
<li>
May provide support during audits for lender compliance groups as needed.
</li>
<li>
Understand and adhere to federal and state guidelines and regulations.
</li>
<li>
Maintain a good working knowledge of the insurance industry through continuing education, self -study and seminar attendance.
</li>
<li>
Obtain Property and Casualty license.
</li>
<li>
Other duties and projects assigned..
</li>
</ul>
What You Bring
<ul>
<li>
Associate degree in business or a related field
</li>
<li>
3+ years of experience in client services or banking operations
</li>
<li>
Strong communication and relationship-building skills
</li>
<li>
Ability to manage multiple tasks and priorities
</li>
<li>
Experience training or mentoring team members is a plus
</li>
<li>
Insurance or banking infomation is preferred
</li>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>
Competitive Base Salary
</li>
<li>
Discretionary Time Off
</li>
<li>
Casual Dress Code
</li>
<li>
Career Development Opportunities
</li>
<li>
Tuition Assistance
</li>
<li>
401(k) with Company Match
</li>
</ul>
 #hc204816

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Asheville, NC Assistive Home Care Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor.</li>
<li>Weekly pay</li>
<li>Work life balance: Monday-Friday 8:30-5 PM schedule</li>
<li>Weekly bonus potential</li>
<li>AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.</li>
<li>Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.</li>
<li>Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.</li>
<li>Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, </li>
</ul>

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Overview:
 Title: Partner Service Specialization Manager
 Location: Remote
 Duration: 6-8+ Months
 Payrate : $75-80 ON W2 Per hour
 
Job Description:
Looking for a Service Specialization Manager, Partner Services, who is customer-obsessed with an eye for detail as we enable partners to offer their own services around Pure’s technology. This individual will need to be self-motivated, highly organized, and able to maintain utmost professionalism as they effectively bridge between internal and external organizations to track and report partner compliance to Service Specialization program requirements. The right candidate is capable of constant multitasking and cross-functional collaboration to manage global partner program participation, tracking and reporting at the individual and partner entity level.
 
Requirement:
Applicants must demonstrate skills and experience in project/program management, client facing compliance management, experience with various applications and platforms (SFDC, SNOW, Tableau) and business process management
Oversight, management and continuous improvement of the Partner Service Specialization program.
Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day program operations.
Assist with onboarding and development of new Service Partners
Communicate, manage and assist in operationalizing policies for partner services, such as certification requirements and partner performance standards.
Maintain constant professionalism as primary resource to account teams and partner organizations regarding program requirements, processes and requirements Q&amp;A
Be the source of truth on partner compliance to program requirements
Support process improvement, automation/systems development with related organizations, including IT, channel operations, Global Delivery Operations, PEAK
Assist with program planning, promotion, education, and publicity
 
WHAT YOU'LL BRING TO THIS ROLE
4+ years of experience in channel programs or operations, preferably related to IT infrastructure, technical and professional services.
Proven track record of successful development, implementation and management of partner enablement programs and compliance reporting
Excellent leadership and cross-functional collaboration skills, working with diverse teams to drive results
Exceptional communication and interpersonal skills; ability to interact professionally and effectively with partners, customers, and internal teams at all levels
Ability to manage multiple projects simultaneously, adapt to changing priorities, and thrive in a fast-paced environment

<h3>Job Description</h3>
Job Description
FMR is a trusted resource to some of the world’s most admired brands. We've provided solutions for some of the largest digital and database integration projects in the automotive industry, one of the most complicated landscapes to manage successfully. We’re effective and we’re fast. When speed-to-market, cost and system performance are essential, FMR’s solutions meet the challenge. We pride ourselves on careful listening, continuous improvement during development, and turning good ideas into competitive advantages. Our agile development approach allows for rapid responses to complex, evolving requirements. Uniquely positioned from other firms by our ability to develop proprietary Information Technology solutions, we help transform the connection between our clients and their customers.
FMR is looking for an Account Services Manager&nbsp;to add value to our current and incoming programs.&nbsp;
Responsibilities
<ul>
<li>Serve as the lead point of contact for all customer account management matters.</li>
<li>Build and maintain strong, long-lasting client relationships.</li>
<li>Negotiate contracts and close agreements to maximize profits.</li>
<li>Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.</li>
<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.</li>
<li>Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</li>
<li>Prepare reports on account status.</li>
<li>Collaborate with sales team to identify and grow opportunities within territory.</li>
<li>Assist with challenging client requests or issue escalations as needed.</li>
</ul>
Requirements and skills
<ul>
<li>Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role</li>
<li>Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.</li>
<li>Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</li>
<li>Experience delivering client-focused solutions to customer needs.</li>
<li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li>
<li>Excellent listening, negotiation, and presentation abilities</li>
<li>Strong verbal and written communication skills</li>
<li>BA/BS degree in Business Administration, Sales, or relevant field</li>
<li>Account management and/or sales experience in the automotive industry&nbsp;</li>
</ul>

<h3>Job Description</h3>
Job Description

BAYADA Home Health Care has an immediate opening for Client Services Manager in our Habilitation Office, based in Lancaster, PA, providing services to clients with Intellectual and/or Developmental Disabilities (IDD) and Autism.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you.  BAYADA believes that our clients deserve home and community services delivered with compassion, excellence, and reliability. Apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is actively growing and instrumental in providing the highest quality care and support to our clients within their own homes and/or the community. 
  
The Client Services Manager will: 
<ul>
<li>
Provide a superior stakeholder experience
</li>
<li>
Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking
</li>
<li>
Establish and maintain lasting relationships with clients, referral sources, payors and community organizations, fostering active and open communication with professionalism, clarity, and sincerity, including solicitation of feedback and promotion of healthy conflict resolution as needed
</li>
<li>
Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients
</li>
<li>
Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism, and timeliness
</li>
<li>
Collaborate with colleagues in managing field staff team supervision and development opportunities in support of the organization's mission and goals
</li>
<li>
Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities, with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework
</li>
<li>
Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines
</li>
<li>
Manage multiple tasks and priorities on a daily basis with focus on capacity-building and leadership development to promote and sustain program growth
</li>
</ul>

Qualifications for a Client Services Manager: 
<ul>
<li>
Bachelor's degree is required 
</li>
</ul>
<ul>
<li>
Prior health care office and/or direct support experience preferred 
</li>
<li>
Prior supervisory experience preferred 
</li>
<li>
Demonstrated record of successfully managing increased responsibility (goal achievement) 
</li>
<li>
Ambition to grow and advance professionally
</li>
<li>
Proficiency with Microsoft Office and generally required professional computer skills a must
</li>
<li>
Excellent communication and interpersonal skills 
</li>
</ul>


Why you'll love Bayada?
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li><a href="https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada" target="_blank">https://www.newsweek.com/rankings/americas-greatest-workplaces-diversit…</a>
<ul>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek Best Place to Work for Women</li>
<li>Newsweek Best Place to Work (overall)</li>
<li>Newsweek Best Place to Work for Women and Families</li>
</ul>
</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about Bayada benefits, <a href="http://www.bayada.com/benefits" target="_blank">www.bayada.com/benefits</a></li>
</ul>

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Philadelphia, PA Skilled Nursing Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics </li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience preferred </li>
<li>Prior scheduling experience preferred </li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required</li>
<li>Excellent communication and interpersonal skills</li>
<li>Bachelors degree preferred</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Award-winning workplace: proud to be recognized by
<ul>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
</ul>
</li>
<li>Weekly pay</li>
<li>Work life balance: Monday-Friday 8:30-5pm hours</li>
<li>AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.</li>
<li>Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.</li>
<li>Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.</li>
<li>Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
<ul>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
</li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?
Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!
With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing &amp; packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.
 
Oliver Inc. is seeking a highly driven, customer-focused Client Services Manager to lead our Client Services team while serving as a strategic partner to our valued clients. This role is ideal for an experienced professional who thrives at the intersection of customer success, account management, and operational excellence within the printing and packaging industry.
 
As the primary point of contact between Oliver and our clients, you will be responsible for building long-term, trusted relationships, understanding complex customer requirements, and ensuring the consistent delivery of high-quality, on-time solutions. You will collaborate cross-functionally with Sales, Operations, Quality, and Production teams to drive customer satisfaction, retention, and account growth.
 
If you are a natural communicator, a hands-on leader, and passionate about delivering exceptional customer experiences, we encourage you to apply.
 
About the Role
As our Client Services Manager, you will:
<ul>
<li>Serve as the main liaison between Oliver Inc. and assigned clients, ensuring a best-in-class customer experience</li>
<li>Lead, coach, and develop the Client Services and Sales Support teams to deliver consistent, high-quality service</li>
<li>Partner closely with Sales, Operations, and Quality to ensure customer expectations, specifications, and service levels are met or exceeded</li>
<li>Maintain and grow relationships with both new and existing customers, acting as a trusted advisor</li>
<li>Take a hands-on leadership approach, directly managing key accounts independently or in collaboration with your team</li>
<li>Identify opportunities to expand existing accounts and increase share of wallet through proactive, solution-oriented engagement</li>
<li>Provide actionable customer feedback to internal stakeholders to support continuous improvement</li>
<li>Support the Sales organization with a customer-centric, solutions-driven mindset aligned to client goals and specifications</li>
</ul>
 
About You
You are a strong fit for the Client Services Manager role if you bring:
<ul>
<li>Extensive knowledge of printing and packaging processes, along with related technical and administrative functions</li>
<li>An Associate’s degree or equivalent experience (Bachelor’s degree preferred)</li>
<li>7–10 years of experience in client services, customer success, account management, or customer service (within the printing or packaging industry preferred)</li>
<li>2–3 years of people management experience, or a combination of leadership experience and formal management training</li>
<li>Proven ability to handle sensitive customer situations, resolve complex issues, and communicate effectively with customers and internal teams</li>
<li>Strong analytical, problem-solving, and decision-making skills in a fast-paced manufacturing environment</li>
<li>Excellent written and verbal communication skills, with the ability to present to customers and cross-functional teams</li>
</ul>
 
Why You’ll Love Working Here
<ul>
<li>Make a Real Impact: You’ll play a critical role in shaping the client experience, influencing cross-functional teams, and driving long-term customer success within a respected industry leader.</li>
<li>Collaborative, Team-First Culture: Work closely with Sales, Operations, Quality, and Production in a highly collaborative environment where your voice and expertise are valued.</li>
<li>Leadership &amp; Growth Opportunities: Lead and develop high-performing client services teams while continuing to grow your own leadership and industry expertise.</li>
<li>Stability with Innovation: Join a well-established company with a strong reputation in the printing and packaging industry that continues to evolve and invest in its people and processes.</li>
<li>Customer-Centric Mission: Be part of an organization that prioritizes long-term relationships, solution-driven service, and exceeding customer expectations.</li>
<li>Competitive Compensation &amp; Benefits: Oliver Inc. offers a competitive compensation package, comprehensive benefits, and opportunities for career advancement.</li>
<li>Purpose-Driven Work: Your work directly supports our clients’ brands and success—seeing your impact from concept through final production.</li>
</ul>
 
Oliver Inc is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Norwich, VT, Hospice Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Work closely with clients and employees to coordinate schedules. </li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Strategically coordinate and assist with employee scheduling, while maintaining fiscal management, such as field employee overtime. </li>
<li>Client Services Coordinator will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
<li>Effective communicator and team player</li>
</ul>

BAYADA Offers:
<ul>
<li>Base Salary: $50,000-55,000 / year depending on qualifications</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Benefits, click here</li>
<li>Comprehensive salary</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>401k with company match</li>
</ul>

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
OVERVIEW: 
AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Client Services Manager is a vital contributor to AmeriBest’s vision and mission to be the provider and employer of choice providing exceptional home care services in our community, one client, one caregiver, and one visit at a time. 
Reporting to the Branch Director, it is the Client Services Manager’s responsibility to analyze and act upon opportunities to drive growth, retention, and deliver exceptional customer service to our clients and caregivers while ensuring AmeriBest’s compliance and quality standards are met. Duties will include troubleshooting and responding to issues in order to retain clients and caregivers, sourcing, recruiting and scheduling caregivers, developing relationships, planning and implementing outreach campaigns to resume services with former clients, and educating various referral sources regarding the services offered by AmeriBest. The success of the Client Services Manager will be measured by growth and retention of clients (i.e. patients) and caregivers while meeting compliance and quality standards. 
ESSENTIAL RESPONSIBILITIES AND REQUIREMENTS: 
Responsibilities
<ul>
<li>Drive business growth through staffing caregivers to provide quality home care services</li>
<li>Sourcing, recruiting and helping to facilitate the hiring of Direct Care Workers (DCWs) </li>
<li>Manage/Oversee coordination of care for AmeriBest Home Care clients</li>
<li>Customer service, delivering compassion and problem resolutions </li>
<li>Conduct calls with DCWs and Clients to assess current satisfaction</li>
<li>Troubleshoot issues and liaison between AmeriBest departments for problem resolution</li>
<li>Triage calls with clients and DCWs who depart services </li>
<li>Serve as a point of escalation to resolve client and caregiver issues</li>
<li>Hold caregivers accountable to service and performance expectations; administering disciplinary action where appropriate</li>
<li>Maintain and act upon data (inquiries, admissions, customer satisfaction, discharges and referrals)</li>
<li>Maintain effective fiscal management of client caseloads by monitoring metrics and achieving KPI targets</li>
<li>Execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention</li>
<li>Conduct client visits as needed for admissions, supervisions, or quality assurance</li>
<li>Implement and execute outreach campaigns to resume services with former clients</li>
<li>Provide analysis, metrics and weekly reporting regarding client and DCW retention</li>
<li>Ensure regulatory compliance, HR compliance, and quality standards are maintained</li>
</ul>
<ul>
<li>Prepare activity reports as requested</li>
<li>Attend meetings as requested</li>
<li>Perform Client Services Coordinator duties as necessary</li>
<li>Lead or Supervise Client Services Coordinators as assigned</li>
<li>Perform other duties as assigned</li>
</ul>
Requirements
<ul>
<li>Valid state driver’s license</li>
<li>Able to travel locally</li>
<li>1 year of experience in customer service, sales, recruiting, marketing and/or public relations</li>
<li>1 year of experience within the Home Care industry</li>
<li>Excellent verbal and written communication skills</li>
<li>Able to prioritize daily tasks and handle multi-tasking </li>
<li>Sense of urgency and adaptability to changing priorities </li>
<li>Enjoy working in a multi-cultural environment</li>
<li>Entrepreneurial and goal-oriented with a positive, upbeat attitude</li>
<li>Able to build and maintain strong relationships with community members, caregivers, families, organizations and Supports Coordinators </li>
</ul>
COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

<ul>
<li>All associates are expected to participate in any investigatory activities</li>
<li>All associates are expected to report any violation of AmeriBest policies and procedures</li>
<li>All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct</li>
<li>All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws</li>
</ul>

COMPETENCIES/SKILLS:
<ul>
<li>Excellent organizational, oral and written communication skills; problem solving abilities </li>
<li>Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently</li>
<li>Communication – Communicates persuasively; listens and gets clarification </li>
<li>Excellent telephone skills and customer services skills</li>
<li>Demonstrates empathetic attitude towards the care of the client and their family members</li>
<li>Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
<ul>
<li>Experience with HHAeXchange is a plus</li>
</ul>
</li>
<li>Able to manage competing demands for time and resources and independently prioritizes work responsibilities</li>
<li>Able to function effectively as a member of a team</li>
</ul>

EDUCATION AND/OR EXPERIENCE:
<ul>
<li>Associate’s Degree </li>
<li>Customer Service: 2 years</li>
<li>Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus </li>
</ul>

PREFERRED EXPERIENCE:
<ul>
<li>Bachelor’s Degree in Business, Marketing, Communications, Healthcare Management or related field</li>
<li>One (1) year recent experience in a home care agency or other related healthcare field</li>
<li>Previous experience working with consumers, the elderly and their families</li>
<li>Prior marketing experience</li>
<li>Prior recruiting experience </li>
<li>Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software programs</li>
</ul>

PHYSICAL DEMANDS:
<ul>
<li>Regular requirement to sit; use hands to touch, handle or feel</li>
<li>Occasional requirement to stand; walk and reach with hands and arms</li>
<li>Occasional requirement to lift and/or move up to 30 pounds</li>
<li>Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus</li>
<li>Driving occasionally in congested areas</li>
</ul>
Benefits
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>401k</li>
<li>PTO</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Business Office Environment</li>
<li>Required travel to client residences and/or other sites to support client care needs</li>
<li>Noise level is usually moderate</li>
</ul>

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