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<h3>Job Description</h3>
Job DescriptionTechnical Service &amp; Support Representative, $20/hr-Ft. Wayne Are you ready to join a dynamic team where your customer service and office skills shine? We’re looking for an experienced Technical support representative to step into a hybrid role as a Technical support technician. This position offers the perfect blend of office-based tasks and hands-on involvement on the shop floor. Key Responsibilities:
<ul>
<li>Answering and managing calls in a professional and timely manner</li>
<li>Handling customer inquiries and providing clear, effective resolutions</li>
<li>Performing general troubleshooting and assisting with shop floor tasks such as assembly </li>
<li>Managing basic office equipment</li>
<li>Filing, data entry, and record keeping</li>
<li>Maintaining an organized workspace and assisting with administrative needs </li>
</ul>
Qualifications:
<ul>
<li>Proven customer service experience with strong communication and interpersonal skills </li>
<li>Proficiency in basic office software (e.g., Microsoft office, email platforms) </li>
<li>Strong organizational skills and attention to detail </li>
<li>Team-oriented mindset with the ability to collaborate effectively</li>
<li>Comfortable transitioning between office and manufacturing/shop floor settings </li>
<li>Electrical knowledge is a plus!</li>
</ul>
This 1st shift position is great for someone who thrives in a versatile environment. Your day will include; assisting with administrative tasks to support the office and shop, managing phone calls, emails and communications, tackling issues that arise in the office and shop and providing overall support to the operations. Let’s go to work! Apply online today or call our office at 260-470-3080. Workbox Staffing Benefits: 
<ul>
<li>Weekly Pay</li>
<li>Hire-in Opportunities</li>
<li>Benefits including Health, Life, and Dental</li>
</ul>
Veteran Friendly and Equal Opportunity Employer #FW18

Technical Service and Support Representative

<h3>Job Description</h3>
Job Description
Jayco is in Middlebury, IN. We are looking for candidates that are local to Northern Indiana or Southern Michigan.
 
Jayco offers a generous benefits package including:
<ul>
<li>(2) Medical Insurance plan options, HSAs, and FSAs</li>
<li>Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Disability and Life Insurance</li>
<li>401k plan with an annual discretionary match</li>
<li>Wellness Benefits</li>
<li>On-site Fitness Center access (IN only)</li>
<li>Health Clinic for employee use (IN only)</li>
<li>Employee Assistance Program (EAP) benefits and much more!</li>
</ul>
 
Customer Service - Technical Support Purpose: This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
 
Customer Service - Technical Support Essential Functions:
<ul>
<li>Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.</li>
<li>Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.</li>
<li>Authorizes dealer warranty work within guidelines and procedures.</li>
<li>Authorizes repairs and supplies parts to non-Jayco repair centers.</li>
<li>Provides information repair procedures and initiates unit returns for repair work.</li>
<li>Provides technical service information to dealers and customers.</li>
<li>Files incident reports for property damage, personal injury or fire.</li>
</ul>
 
Customer Service - Technical Support Additional Functions:
<ul>
<li>Enters pertinent information into unit files.</li>
<li>Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.</li>
</ul>
 
Customer Service - Technical Support Preferred Experience/ Knowledge:
<ul>
<li>Knowledge of RV construction processes, warranty provisions, codes &amp; standards, Lemon Laws, etc.</li>
<li>Technical aptitude is required.</li>
<li>Prior high volume call center experience is helpful.</li>
</ul>
 
Customer Service - Technical Support Necessary Skills &amp; Abilities:
<ul>
<li>Willingness to learn, grow and adapt to an ever changing product environment.</li>
<li>Listening skills to thoroughly understand problems and respond appropriately in a timely manner.</li>
<li>Desire and ability to problem solve effectively.</li>
</ul>
 
Customer Service - Technical Support Work Requirements:
<ul>
<li>This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. </li>
<li>This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.</li>
<li>This position is a full-time position, which may require some flexibility in hours and days worked. </li>
<li>Regular attendance is required.</li>
<li>Supervisory responsibilities: none</li>
<li>Remote work: not available.</li>
</ul>
 Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Customer Service Representative - Technical Support

<h3>Job Description</h3>
Job Description
DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.
JOB PURPOSE: 
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
<ul>
<li>Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.</li>
<li>Resolves cases representing technical requests from our customers troubleshoots technical and process issues</li>
<li>Takes Notes in Salesforce detailing steps and processes taken on every interaction.</li>
<li>Follow up with customers to ensure their technical issues are resolved.</li>
<li>Assist in training new Technical Support Representatives</li>
<li>Gathers data to identify and evaluate technical purchasing options.</li>
<li>Provide Best in Class service to internal and external customers</li>
<li>Availability to work evenings, weekends, and holidays on a rotation.</li>
<li>Sitting for long periods of time doing computer work</li>
</ul>
MINIMUM REQUIREMENTS:
Skill Sets:
<ul>
<li>Experience in customer facing position</li>
<li>Ability to maintain composure in high-stress situations</li>
<li>Problem solving and troubleshooting skills</li>
<li>Active listening and interpersonal skills</li>
<li>Strong attention to detail</li>
<li>Knowledgeable in MS Office (Excel, Word, Power Point)</li>
<li>Curiosity</li>
</ul>

Education:
<ul>
<li> High School Diploma (or GED or High School Equivalence Certificate)</li>
</ul>

Preferred Requirements:
<ul>
<li>Associates or Bachelor’s Degree</li>
<li>Technical experience</li>
</ul>
About DRB: As the car care technology leader for 40 years, DRB is the ultimate partner for operators who seek rapid ROI, unparalleled membership growth and unwavering reliability. Our technology is designed to give operators the tools they need to maximize their car care investments. From groundbreaking point-of-sale technology to marketing automation that drives traffic, DRB enables data-led business decisions and scalability that helps car washes thrive while delivering extraordinary customer experiences. Choosing DRB means connecting with a partner that is A Vontier Company committed to car wash business success. Learn why leading car wash operators choose DRB: <a href="http://www.drb.com" target="_blank">www.drb.com</a>
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail <a href="mailto:vnttalentacquisition@vontier.com" target="_blank">vnttalentacquisition@vontier.com</a>.

Equal Opportunity Employer

Technical Support Representative-HYBRID ROLE

<h3>Job Description</h3>
Job Description
We are Growing!
Marine Travelift is a growing Wisconsin-based manufacturer of customized boat handling systems that include boat hoists, marine forklifts, and hydraulic transporters. Marine Travelift has been manufacturing mobile boat hoists since 1954, and our equipment is utilized across the globe with over 5,000 units in service to help marinas handle boats of all sizes. We are the world leader in customized boat handling systems and our products back that up.
Marine Travelift is also the parent company to Shuttlelift, an expansive line of industrial, rubber tire gantry cranes used in a variety of lifting applications and industries. Our gantry cranes are used globally and offer lifting solutions capacities of 25 - 1000 metric tons and greater.
What are we looking for?
Marine Travelift Inc., in Sturgeon Bay, WI is excited to be adding an After Market - Technical Support Representative position to our Aftermarket Sales team. As a Technical Support Representative, you will work with the Senior Service Manager and will be responsible for overseeing high-quality services for customers while also scheduling a team of field service technicians. You will ensure that services meet and exceed customer expectations, are delivered on time, and are within budget.
As a a Technical Support Representative, you will…
<ul>
<li>Support customers with technical advice to support our product in the field</li>
<li>Change customer concerns/complaints to supported customer needs</li>
<li>Assist customers in developing solutions to meet their needs</li>
<li>Add and remove work assignments for Field Service Technicians</li>
<li>Monitor service-delivery to ensure it meets quality standards and the customer’s needs.</li>
<li>Resolve service-related issues and customer complaints in a timely manner.</li>
<li>Complete all other duties and responsibilities that are assigned.</li>
</ul>
We are looking for you to have…
<ul>
<li>A technical background/ mechanical aptitude background experience in sales &amp; customer support together.</li>
<li>Related work experience or an associate’s degree in business (or related field) is a plus</li>
<li>Experience is Hydraulics and electrical system is a plus</li>
<li>Experience with heavy equipment is a plus</li>
<li>Good organizational skills, be detailed orientated and be able to learn effectively</li>
<li>Good communication skills (both verbal and written)</li>
<li>Good computer and system processing skills</li>
</ul>
As our team member, you will receive…
<ul>
<li>Health, dental, vision, and life insurance plans which are available the first of the month following your date of hire with Health Saving Account (HSA) plan with employer contribution</li>
<li>Paid vacation and paid holidays available on day one</li>
<li>Participation in the company’s bonus incentive plan</li>
<li>Eligibility in our 401K benefit plan with company match after 30 days of employment</li>
<li>Job training and advancement opportunities</li>
</ul>
We are an EOE/AA employer (M/F/Veteran/Disability/Gender Identity/Sexual Orientation)
Check us out at: <a href="https://marinetravelift.com/" target="_blank">https://marinetravelift.com/</a> and <a href="https://www.shuttlelift.com/" target="_blank">https://www.shuttlelift.com/</a>
Brand New Variable Width Boat Hoists: <a href="https://www.youtube.com/shorts/phiNmXGxbp8" target="_blank">https://www.youtube.com/shorts/phiNmXGxbp8</a>

After Market - Technical Support Representative

<h3>Job Description</h3>
Job DescriptionAt Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! We’re looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries — APIs, webhooks, firewalls, error logs, and bug replication. You’ll be the go-to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you’re a self-starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we’d love to chat.Responsibilities
<ul>
<li>Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution.</li>
<li>Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary.</li>
<li>Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights.</li>
<li>Create and maintain support documentation, FAQs, and learning resources to scale customer enablement.</li>
<li>Lead customer trainings, screen shares, and workshops to drive adoption and success.</li>
<li>Identify recurring issues, trends, and feature requests to inform product improvements.</li>
<li>Help improve internal support processes and automation for greater efficiency and consistency.</li>
</ul>
Requirements
<ul>
<li>Proven communicator with empathy and patience across phone, email, and chat.</li>
<li>Strong analytical and problem-solving skills; able to break down and resolve complex issues.</li>
<li>Experience with CRM platforms (Pipedrive, Salesforce, HubSpot) or similar tools.</li>
<li>Solid understanding of web technologies (APIs, webhooks, HTTP, JSON) and comfort using diagnostic tools (Postman, browser console, logs).</li>
<li>Comfort working with data and interest in learning tools like Omni/Looker to inform decisions and measure performance.</li>
<li>Prior experience in a technical support, IT, or software-related role, or equivalent technical education/training.</li>
<li>Tech-savvy and quick to learn new systems (experience with SaaS integrations or telephony/VoIP is a plus).</li>
<li>Familiarity with ticketing systems (e.g., Zendesk, Intercom) and documentation best practices.</li>
<li>Growth mindset and proactive in improving processes and customer experience.</li>
<li>Bachelor’s degree or equivalent technical background preferred.</li>
</ul>
Benefits and Perks
<ul>
<li>Comprehensive medical, dental, and vision insurance</li>
<li>Unlimited paid time off (PTO), sick leaves, and paid holidays</li>
<li>A pet-friendly office so your furry friends can be part of your workday</li>
<li>Complimentary parking in our secure garage</li>
<li>Opportunities to learn everything there is to know about tech startups and developing your CS skills</li>
<li>A collaborative, dynamic, and supportive team environment!</li>
</ul>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Support Engineer

<h3>Job Description</h3>
Job Description(NOT IT. READ JOB DESCRIPTION)PURPOSE OF POSITION
Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. 

The Technical Support Engineer shall continuously improve his/her technical &amp; product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. 

The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
 ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 
<ul>
<li>Provide technical remote support to customers and dealers.</li>
<li>Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. </li>
<li>Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. </li>
<li>Escalate unresolved concerns to manager and/or Director of Customer Support </li>
<li>Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. </li>
<li>Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. </li>
<li>Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. </li>
<li>Expected to travel up to 30% to customers’ locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. </li>
<li>Validate and update data on Unit files based upon updates from the field and through remote support.</li>
<li>Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. </li>
<li>Other duties assigned due to the need of the business. </li>
</ul>

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


<ul>
<li>Excellent communication skills and ability to work in a multi-discipline team environment. </li>
<li>A naturally outgoing individual with a profound ability to interact with customers and teams alike. </li>
<li>Ability to build lasting relationships with the customers and dealers.</li>
<li>Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.</li>
<li>A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. </li>
<li>Ability to execute agreed tasks and deadlines against performance metrics.</li>
<li>Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. </li>
<li>Computer/ERP/Software literate able to use these tools to be successful.</li>
<li>Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.</li>
<li>Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.</li>
<li>Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. </li>
</ul>
EDUCATION – EXPERIENCE – COMPUTER SKILLS
<ul>
<li>College education in mechanical, electrical or software </li>
<li>Technical college degree preferred or equivalent experience.</li>
<li>2-3 years of technical experience required preferable from design, production, or service roles. </li>
<li>Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.</li>
<li>Proficient computer skills including Word, Excel, and PowerPoint.</li>
<li>Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.</li>
<li>Bilingual in Spanish is preferred but not required.</li>
</ul>
 CORE VALUES – Listed in bold below are Cemen Tech’s six Core Values including an example of each Core Value.

<ul>
<li>Positive Mindset - We know our attitude affects our performance. </li>
<li>Ingenuity – Better, Faster, Easier. </li>
<li>Accountable - We accept responsibility for our actions. </li>
<li>Do the Right Thing - Do the right thing every time.</li>
<li>Engaged - Listening to understand...acting to accomplish. </li>
<li>Safety - We will reinforce safe habits by our own actions. </li>
</ul>
 
COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
<ul>
<li>Problem Solving - Identifies and resolves issues in a timely manner.</li>
<li>Communication Skills – Speaks clearly, listens, and receives clarification, responds to questions while under pressure.</li>
<li>Dependability - Follows instructions, responds to management direction, and takes responsibility.</li>
<li>Quality Assurance - Demonstrates accuracy and thoroughness.</li>
<li>Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.</li>
<li>Organizational Support - Follows policies and procedures. </li>
<li>Judgment - Exhibits sound and accurate judgment.</li>
<li>Safety and Security - Observes safety and security procedures; Uses equipment properly.</li>
</ul>

 
 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this position, the employee:
<ul>
<li>Must be able to frequently stoop/bend.</li>
<li>Must be able to regularly use hands and arms.</li>
<li>Must be able to regularly stand and walk. </li>
<li>Must be able to lift and/or move up to 30 pounds.</li>
<li>Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.</li>
<li>Specific vision abilities required by this job include close, distance, color, and peripheral vision.</li>
</ul>

ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.

Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

<h3>Job Description</h3>
Job DescriptionSalary: $20-$23 based on expierance 
We are seeking a Technical Service Representativeto support our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen grease duct exhaust systems. This role requires strong problem-solving skills, attention to detail, and the ability to interpret architectural and mechanical drawings. The ideal candidate will have experience with AutoCAD and SolidWorks and a solid understanding of mechanical drafting and sheet metal fabrication.
 
Key Responsibilities:
<ul>
<li>Review project specifications, blueprints, and mechanical plans to determine material and design requirements for chimney exhaust and grease duct systems.</li>
<li>Provide accurate and timely quotationsbased on customer requirements, material costs, and labor estimates.</li>
<li>Utilize AutoCAD and SolidWorksto create detailed technical drawings and system layouts.</li>
<li>Collaborate with the sales team to ensure designs align with customer expectations and code compliance.</li>
<li>Assist customers, engineers, and contractors with product selection and technical inquiries.</li>
<li>Maintain a strong understanding of relevant codes and standards, including NFPA 96, UL 1978, and UL 2221for grease ducts.</li>
<li>Prepare and update documentation, including installation instructions, submittals, and engineering specifications.</li>
<li>Work closely with the manufacturing team to ensure feasibility and accuracy of quoted designs.</li>
<li>Identify cost-saving opportunities in designs without compromising quality or compliance.</li>
</ul>
 
Qualifications &amp; Requirements:
<ul>
<li>Associates or Bachelors degree in Mechanical Engineering, Drafting, or a related field(or equivalent experience).</li>
<li>Experience with AutoCAD and SolidWorksfor technical drawing and design.</li>
<li>Prior experience in estimating, quoting, or mechanical drafting(preferably in stainless steel fabrication or HVAC systems).</li>
<li>Knowledge of chimney exhaust, grease duct systems, or ventilation productsis a plus.</li>
<li>Strong attention to detail and the ability to analyze complex mechanical drawings.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to manage multiple projects and meet deadlines.</li>
<li>Familiarity with manufacturing processes, material properties, and sheet metal fabrication.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Experience working in the commercial or industrial HVAC industry.</li>
<li>Understanding of UL and NFPA regulationsrelated to grease ducts and chimney exhaust systems.</li>
<li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li>
<li>Experience working with ERP or quoting software.</li>
</ul>
 
Benefits:
<ul>
<li>Competitive salary based on experience</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Professional development and training opportunities</li>
</ul>
 
Pay Scale: $20-$23 based on experience.

Technical Service Representative

<h3>Job Description</h3>
Job Description
The Technical Sales Representative is responsible for driving revenue growth by developing and maintaining customer relationships, identifying new business opportunities, and executing sales activities. This role requires proactive engagement in lead generation and sales strategy execution to support company goals.
Key Responsibilities:
<ol>
<li>Sales and Business Development:
<ul>
<li>Develop client and prospect relationships to drive sales through direct interactions via telephone, video calls, email, and in-person visits.</li>
<li>Search for and cultivate new leads through cold calling, networking, and participation in industrial trade shows.</li>
<li>Create and execute sales plans, identify potential leads, and close sales while working independently.</li>
</ul>
</li>
<li>Client Management:
<ul>
<li>Maintain and further develop relationships with assigned accounts to maximize growth and profitability.</li>
<li>Visit customers as needed to resolve issues and work with internal Account Mangers to coordinate activities related to customer samples and projects.</li>
</ul>
</li>
<li>Market Research and Strategic Development:
<ul>
<li>Assist in the investigation and execution of marketing efforts to promote the company’s services and develop competitive advantages.</li>
<li>Contribute to the development of corporate vision, including support for new initiatives and programs.</li>
</ul>
</li>
<li>Collaboration and Reporting:
<ul>
<li>Collaborate with internal teams to align on sales strategies and operational execution.</li>
<li>Report on sales activities, forecasts, and market analysis to Management.</li>
</ul>
</li>
<li>Travel Requirements:
<ul>
<li>Attend internal and external sales meetings, trade shows, and industry events as needed to support sales objectives.</li>
</ul>
</li>
</ol>
Qualifications:
<ul>
<li>Bachelor’s or Associate’s degree in Business, Engineering, or a related field, with a minimum of five years of relevant sales experience. Equivalent combinations of education and experience will be considered.</li>
<li>Technical or sales experience in the metals industry (e.g., foundry, machine shop, metal fabrication, or processing) is strongly preferred.</li>
<li>Understanding of manufacturing supply chain dynamics and marketing concepts is highly desirable.</li>
<li>Strong verbal and written communication skills with the ability to read, analyze, and interpret technical, financial, and legal documents.</li>
<li>Proficiency in CRM software, Microsoft Office, and basic mathematical computations.</li>
<li>Ability to apply logical and scientific principles to sales challenges and business development efforts.</li>
</ul>
&nbsp;
Key Competencies:
<ul>
<li>Energetic, outgoing, and friendly demeanor with strong problem-solving skills.</li>
<li>Self-motivated and results-driven with attention to detail.</li>
<li>Strong organizational and time management skills.</li>
<li>Ability to work both independently and collaboratively in a team environment.</li>
</ul>
&nbsp;
Company DescriptionAt Anderson Laboratories, we apply our knowledge and expertise in the analysis of materials to build strong partnerships in the manufacturing industry. Founded in 1939, we take pride in our long tradition of excellence in serving the material testing needs of our customers and in helping them to improve the quality of their products. 
<h3>Company Description</h3>
At Anderson Laboratories, we apply our knowledge and expertise in the analysis of materials to build strong partnerships in the manufacturing industry. Founded in 1939, we take pride in our long tradition of excellence in serving the material testing needs of our customers and in helping them to improve the quality of their products.

Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.
We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.
At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.
So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.
Let’s Make!
Job Description 
This position is local hire, fully in-office five days a week.
We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring.
<ul>
<li>Work Schedule: In-office; Monday - Friday.</li>
<li>Shift Schedules: We are hiring for 2 shifts as dictated by business need:
<ul>
<li>8 hours, Monday - Friday between the hours of 7am - 3:30pm ~ or ~</li>
<li>8 hours, Monday - Friday between the hours of 10am- 6:30pm</li>
<li>(Based on volume we may require future work on the weekends and holidays with appropriate notice and compensation (where applicable).)</li>
</ul>
</li>
<li>Training Schedule: Required training is onsite daily,&nbsp;Monday - Friday 8am – 5pm for up to four weeks before being assigned a regular schedule.</li>
</ul>
Role Description:
<ul>
<li>A Member Care Representative is responsible for providing a basic to intermediate level of technical and care support for customer inquiries about Cricut® products, software and services. </li>
<li>Each representative is expected to ensure “world class” service principles and guidelines are utilized on&nbsp;every contact. These include but are not limited to, appropriate greetings, hold protocols, accuracy of information delivered, appropriate customer and product verification, etc. </li>
<li>Cricut® prides ourselves for&nbsp;exceptional service to our members. Our representatives ensure excellence in EVERY customer interaction. </li>
<li>Representatives are expected to continually increase their knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided to answer member questions. </li>
<li>Representatives provide support for hardware and software technical issues, including drivers, antiviruses, etc. </li>
<li>The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems. </li>
<li>Representatives demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled courtesy. </li>
<li>Representatives assist our members by offering creative solutions to each unique customer situation.  </li>
</ul>
⠀Core Duties:
<ul>
<li>Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)</li>
<li>Document and escalate to internal and external teams as required to support complex support issues/requests</li>
<li>Reply to service tickets promptly and in accordance with established guidelines</li>
<li>Accurately maintain associated data, files and records regarding technical support incidents</li>
<li>Manage individual work to provide exceptional member satisfaction</li>
<li>Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.</li>
<li>Engage members by offering education on additional products or services to further enhance the customer experience</li>
<li>Provide how to information and knowledge to members using our crafting products </li>
<li>Demonstrate proficiency with all Cricut® products through on the job training</li>
<li>Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature</li>
<li>Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs</li>
</ul>
Qualifications 
Requirements:
<ul>
<li>One or more years working:
<ul>
<li>a) as a high touch, face to face customer service role&nbsp;</li>
<li>b) in a call/contact center&nbsp;</li>
<li>c) as a customer service representative where technical support or trouble shooting is a primary job function</li>
</ul>
</li>
</ul>
Required Technical Experience:
<ul>
<li>Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues</li>
<li>Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues</li>
<li>Ability to accurately type 40+ wpm</li>
<li>Competent diagnosing basic to intermediate technical issues involving software applications and interfaces</li>
</ul>
Required Customer Care &amp; Communications Experience:
<ul>
<li>Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.</li>
<li>Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services</li>
<li>Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy</li>
<li>Ownership of the situation from introduction through resolution.</li>
<li>Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level (at least a B2 (Upper Intermediate) or C1 (Advanced) CEFR level)</li>
</ul>
Preferred Qualifications
Multi-Lingual Candidates:&nbsp;We are additionally seeking candidates who have proficiency in English as well as&nbsp;French, Spanish or Portuguese! If you have one of these&nbsp;languages, please make a clear note of it in your cover letter or online application (you are given a space to write a message to the hiring team).
<ul>
<li>You should speak and write these languages with a native or professional (B2 level or better) to be considered a multi-lingual candidate.</li>
<li>Experience using Cricut® Products</li>
<li>A passion for any type of crafting</li>
</ul>
 Additional Information 
We’ve got you covered
At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.
A Quick Note Before You Apply…
Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.
We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading. Here’s what makes someone a great fit for this role (and for this moment at Cricut):&nbsp;You have a bias for urgency. You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.&nbsp;You set high standards—especially for yourself. You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.&nbsp;You stay focused when things are moving fast. You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.&nbsp;You collaborate like a pro. You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.
One More Thing (It’s a Big One):
This role is in-office every-day of the week. We believe that real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and enjoy those unplanned hallway conversations that spark great ideas—you’ll love it here. If you’re looking for hybrid or remote role, this isn't the right time or place. But if you’re excited by challenge, purpose, and building something better, we’d love to hear from you. Let’s make something amazing—together.
Relocation Statement:
<ul>
<li>This position is NOT eligible for relocation assistance.</li>
</ul>
What to Do Next:
Please attach your resume, cover letter and/or include links to your&nbsp;portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information. Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on&nbsp;successfully completing a Criminal Background Check upon hire.&nbsp;Cricut participates in E-Verify.

Customer Service Technical Support Representative

<h3>Job Description</h3>
Job Description
AVPro Global Holdings manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our Saint Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Additional Focus Areas: This position will provide technical support for Remote Technologies Inc. (RTI) products and customers. The Tech Support team supports all AVPro Global Holdings brands, including AVPro Edge, AudioControl, Bullet Train, RTI, Murideo, ThenAudio, and Pro Control.
Here's what you’ll get to do:
Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians to provide technical support with:
<ul>
<li>
Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship
</li>
<li>
Network deployment
</li>
<li>
Networked AV-over-IP systems
</li>
<li>
HDMI and HDBaseT signal distribution
</li>
<li>
Video walls and signage systems
</li>
<li>
HDMI testing and troubleshooting equipment
</li>
<li>
Control systems, including Control4, Crestron, Elan, Q-Sys, Savant, and others
</li>
</ul>
Work toward pulling information together to deliver a solution to customers.
Refer concerns about product or service failure to appropriate personnel for examination.
Occasionally travel to client locations providing technical solutions.
Occasional trade show attendance, such as CEDIA and InfoComm.
This is what we’re looking for:
<ul>
<li>
Strong organizational skills and an ability to manage multiple tasks
</li>
<li>
Customer service oriented
</li>
<li>
A positive, collaborative attitude
</li>
<li>
Strong motivation to acquire new industry knowledge
</li>
<li>
Enjoy problem-solving and assisting others to arrive at solutions
</li>
<li>
Love technology
</li>
</ul>
These items are a plus but not required:
<ul>
<li>
Networking background or experience with networks, switches, and configurations
</li>
<li>
Significant A/V troubleshooting experience; elements of system design; use of matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution
</li>
<li>
CTS, CEDIA, ISF Certification, or similar accreditations
</li>
<li>
HDMI test equipment experience
</li>
<li>
Knowledge of control systems such as Control4, Crestron, Q-Sys, and others, including programming and troubleshooting firmware/software issues
</li>
</ul>
What we offer:
<ul>
<li>
Paid leave benefits
</li>
<li>
Group Health &amp; Life Insurance
</li>
<li>
Employer-paid benefits including Dental and Vision Insurance
</li>
<li>
401(k) with 4% match
</li>
<li>
Supplemental insurance
</li>
</ul>
Hours/Pay:
<ul>
<li>
Full-time, Monday through Friday
</li>
<li>
Shifts range between 9 a.m. and 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers)
</li>
<li>
Market-competitive hourly wage depending on experience
</li>
</ul>
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