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<h3>Job Description</h3>
Job Description
Colliflower, Inc. is a customer-focused distributor of quality fluid connectors. We have been delivering superior quality Parker Hannifin hoses and fittings since 1951. We fabricate and sell a wide variety of fluid connector products including: hydraulic &amp; pneumatic hoses, metric, tube, &amp; brass fittings, quick couplings, adapters, and accessories.&nbsp; We do not have the capability to offer sponsorship for this position.&nbsp;&nbsp;
We currently have an opening for an ERP Support Specialist in our Baltimore, MD location.&nbsp;&nbsp;
Summary&nbsp;
The&nbsp;ERP Support Specialist position will serve as the initial point of contact for all ERP related issues.&nbsp; This position will ensure smooth operations of Colliflower’s ERP system by providing technical assistance and training to end-users, implementing enhancements, completing system maintenance, designing customized ERP solutions, and integrating ERP technologies with existing systems.&nbsp;
Responsibilities and Accountabilities
User Support
<ul>
<li>Provides technical support to end-users, addressing their questions, resolving issues, and assisting with system usage</li>
<li>Manage user accounts and access permissions in the ERP system.</li>
<li>Conduct user training sessions and create instructional materials for ERP usage including documentation of system processes, procedures and training materials for end users.</li>
<li>Identify and separate system issues from user misunderstandings, potentially using the system's tools for support.</li>
<li>Manage and respond to ticket system requests within expected service lead times</li>
</ul>
System Maintenance
<ul>
<li>Monitor ERP system performance and ensure its optimal operation.</li>
<li>Ensure that all changes to the system are managed correctly, documented properly and that protocols are followed.</li>
<li>Perform basic repairs and fixes within the ERP system, ensuring minimal disruption to Colliflower’s operations.</li>
<li>Perform regular system audits and data integrity checks.</li>
<li>Escalate any system issues with the ERP provider and manage resolution</li>
</ul>
Implementation
<ul>
<li>Assist in the setup and configuration of ERP modules according to business requirements, ensuring they are adaptable to changing business needs</li>
<li>Responsible for developing workflows or customizations to meet specific business needs&nbsp;</li>
</ul>
using C#, SQL, or other techniques within the ERP while maintaining system performance.
<ul>
<li>Assist in the testing and implementation of ERP system updates and patches.</li>
<li>Ensuring ERP system upgrades are properly reflected in the training materials and kept up to date</li>
<li>Manage third party integrations to the ERP, including assessment, execution, testing, support and maintenance</li>
<li>Collaborate with IT and business teams to resolve system issues and implement improvements.</li>
</ul>
Reporting and Data Management
<ul>
<li>Prepare and Manage reports related to the ERP System</li>
<li>Capture, validate and manage data within the ERP System</li>
<li>Analyze and document business processes to enhance ERP functionality.</li>
<li>Prepare and maintain detailed documentation of system configurations and changes.</li>
<li>Provide input for the development of ERP-related policies and procedures.</li>
</ul>
Continuous Improvement
<ul>
<li>Liaise with external vendors and consultants for advanced technical support.</li>
<li>Stay updated on ERP software versions, best practices,&nbsp; trends and technologies to recommend system enhancements.</li>
<li>Coordinate with the ERP company and other ERP customers to gain insight into process improvements or system improvements</li>
</ul>
Qualifications and Skills
<ul>
<li>Excellent customer service skills and the ability to work with all levels within the organization and working within a team.</li>
</ul>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.</li>
<li>Minimum of 2-3 years of experience working with C# , SQL and .NET required</li>
<li>Proficiency in at least one major ERP system required, experience working with Prophet21 ERP system preferred</li>
<li>Minimum of 2-3 years of experience working IT ticket system</li>
<li>Strong understanding of business processes and how they integrate with ERP systems.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to troubleshoot and resolve technical issues effectively.</li>
<li>Experience with data analysis and reporting tools.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Familiarity with database management and SQL.</li>
<li>Experience in user training and documentation.</li>
<li>Ability to manage multiple priorities and adapt to changing environments.</li>
<li>Knowledge of ERP system upgrades and maintenance.</li>
<li>Certification in ERP systems (e.g., SAP Certified Application Associate) is a plus.&nbsp;</li>
</ul>
Physical Requirements
<ul>
<li>Repetitive use of hands and fingers for computer use</li>
<li>Manual dexterity required for typing, operating, and repairing computers and machinery</li>
<li>Ability to lift up to 20 pounds</li>
<li>Position is mostly sedentary in nature, but occasionally will walk, bend, stoop, kneel, push, pull, lift, and climb when required&nbsp;</li>
</ul>
Work Environment
<ul>
<li>Routinely uses standard office equipment&nbsp;</li>
<li>Work performed mostly in an office environment, but occasionally will travel to Colliflower locations</li>
<li>This position can be performed partially remote</li>
</ul>
Supervisory Responsibilities
<ul>
<li>None</li>
</ul>
 &nbsp;
Colliflower, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Applicants can view postings by clicking the links: E-Verify &amp; Right to Work | Equal Employment Opportunity | Family Medical Leave Act | Employee Polygraph Protection Act | Pregnancy Fairness Workers Act
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jfbuT2kXUr

ERP Support Specialist

<h3>Job Description</h3>
Job Description
Technical Support Specialist – Starting pay: $19.00/hour + Benefits – Plano, TX US 
The Role
Wasp Barcode Technologies is looking for a Technical Support Specialist to join our team in Plano, TX.
As a Technical Support Specialist at Wasp Barcode Technologies, you’ll support our customers by providing clear, effective solutions to a wide range of technical issues. You’ll work on a small, collaborative team dedicated to making business easier for our clients.
Key Responsibilities
<ul>
<li>Provide technical support via phone and email</li>
<li>Troubleshoot software and hardware issues</li>
<li>Guide customers through product integration</li>
<li>Document reported issues and resolutions</li>
<li>Contribute to our knowledge base and FAQs</li>
<li>Work with other team members to solve complex problems</li>
<li>Share customer feedback with product teams to help improve our solutions</li>
</ul>
About Our Company
Wasp Barcode Technologies delivers barcode-based tracking solutions that simplify operations. Our products include inventory and asset management software, barcode scanners, printers, and more. We’re committed to making business operations smoother for companies of all sizes.
Our team is small but mighty, and our customer satisfaction scores prove it. We pride ourselves on excellent support and creating a positive experience for every client.
The Benefits
<ul>
<li>Full-time, in-office role (not remote or hybrid)</li>
<li>Location: 3001 Summit Ave., Suite 400, Plano, TX 75074</li>
<li>Monday to Friday, no nights, weekends, or on-call work</li>
<li>Health benefits start on day one</li>
<li>Medical, dental, vision, 401(k) match</li>
<li>Paid holidays, vacation, and sick time</li>
</ul>
The Person
We’re looking for someone who:
<ul>
<li>Has at least 2 years of experience solving technical problems</li>
<li>Brings strong customer service and communication skills</li>
<li>Is comfortable with PC programs like Word, Excel, and email tools</li>
<li>Can work independently and manage their time well</li>
<li>Is eager to learn new software and systems</li>
<li>Enjoys helping others and takes pride in clear, helpful communication</li>
<li>Has experience in B2B software support (preferred, not required)</li>
</ul>
If this sounds like the right fit for you, we’d love to hear from you. Apply today and help us keep making business easier for everyone!

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Deister Electronics USA, Inc. is a global leader in secure automation solutions, providing innovative RFID and security technologies to customers across industries. We are seeking a motivated and customer-focused Technical Support Specialist to provide first-line technical assistance to our clients and partners. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.
Key Responsibilities:
<ul>
<li>Provide technical support via phone, E-Mail, and remote tools for Deister’s hardware and software products</li>
<li>Diagnose and resolve technical issues related to RFID systems, access control, and software platforms</li>
<li>Assist customers with product setup, configuration, and troubleshooting</li>
<li>Document support cases, solutions, and customer interactions in the CRM system</li>
<li>Collaborate with engineering and product teams to escalate and resolve complex issues</li>
<li>Support field technicians and partners during installations and maintenance</li>
<li>Conduct product testing and provide feedback to improve quality and usability</li>
<li>Participate in training sessions and stay current on product updates and technologies</li>
<li>Support Regional Sales Managers as the technical expert during sales calls and provide product demonstrations</li>
<li>Diagnose and repair returned merchandise authorizations (RMAs) in a timely and accurate manner</li>
<li>Prepare, configure, and test all technical equipment and demo units for trade shows, ensuring full functionality and readiness for on-site deployment</li>
</ul>
Qualifications
<ul>
<li>Associate or Bachelor’s degree in Information Technology, Electronics, or a related field</li>
<li>2+ years of experience in technical support or a customer-facing IT role</li>
<li>Strong troubleshooting skills with hardware, software, and networking</li>
<li>Familiarity with Windows OS, networking protocols, and remote support tools</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work independently and manage multiple support cases</li>
<li>Proficiency in using hand tools, power tools, and a voltmeter</li>
<li>Experience with access control or RFID systems is a plus</li>
</ul>
Technical Skills – Desired but Not Required
<ul>
<li>Security system installation experience (Access Control, CCTV, IDS, etc.)</li>
<li>Experience working with PACS software (e.g., CCURE, Lenel, Genetec, Gallagher Security)</li>
<li>Understanding of reader communication protocols (RS485, Wiegand, OSDP)</li>
<li>Working knowledge of SQL database management</li>
<li>Hand soldering skills</li>
<li>3D CAD design and 3D printing experience</li>
</ul>
Travel Requirements
<ul>
<li>This role may require occasional travel to customer sites and tradeshows</li>
<li>Ability to travel both domestically and internationally as needed</li>
</ul>
Company DescriptionAbout Us Deister Electronics USA is the North American subsidiary of a worldwide, fast growing, leading edge technology manufacturer of secure automation solutions – for over 40 years. Based upon a core competency in RFID, the company’s electronic product lines span applications in physical access control; key &amp; asset management; automated vehicle identification (AVI); textile management systems and guard &amp; maintenance tour management systems 
<h3>Company Description</h3>
About Us\r\n\r\nDeister Electronics USA is the North American subsidiary of a worldwide, fast growing, leading edge technology manufacturer of secure automation solutions – for over 40 years. Based upon a core competency in RFID, the company’s electronic product lines span applications in physical access control; key &amp; asset management; automated vehicle identification (AVI); textile management systems and guard &amp; maintenance tour management systems

<h3>Job Description</h3>
Job DescriptionDo you have a gift for numbers? Do people turn to you for help with their finances because it just makes sense to you? Do you find fulfillment from solving tough problems? LCS is seeking detail-oriented, accurate Accounting Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues in our Product Support department. Our customers rely on Rent Manager Property Management Software to keep their business up and running. Whether it's an issue with a balance sheet, a bank reconciliation, the general ledger, or finding misallocated money, our customers will rely on your knowledge and software support to get their problems solved. If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today!
 
Responsibilities
<ul>
<li>Assist customers with accounting questions and issues relating to our property management software, Rent Manager.</li>
<li>Conduct remote sessions with customers to resolve software issues as necessary.</li>
<li>Provide guidance and best practices to those utilizing our Rent Manager application.</li>
<li>Provide superior customer service to our end users over the phone and via email.</li>
<li>Document and track status of all issues in a timely fashion within our ticketing software.</li>
<li>Work in conjunction with internal departments to improve processes and customer satisfaction.</li>
</ul>
Preferred Qualifications
<ul>
<li>High School diploma required; associate degree in related field preferred</li>
<li>1-2 years of prior help desk, customer support and/or customer service experience</li>
<li>Bookkeeping experience</li>
<li>Prior experience with accounting concepts</li>
<li>Experience with accounting software</li>
<li>Strong customer service skills</li>
<li>Experience with Microsoft Office applications</li>
<li>Established work ethic</li>
<li>Excellent attendance and personal accountability</li>
<li>Strong verbal and written communication skills</li>
<li>Self-starter and ability to stay motivated independently</li>
<li>Detail-oriented</li>
</ul>
Benefits
<ul>
<li>Health, dental, &amp; vision insurance</li>
<li>Wellness program with rewards for healthy activities</li>
<li>401(K) with employer match</li>
<li>Annual company bonus</li>
<li>10 paid company holidays</li>
<li>Paid time off</li>
<li>Life insurance</li>
<li>Paid medical leave/disability insurance</li>
<li>Paid parental leave</li>
<li>Contemporary office building, wooded campus with nature trail</li>
<li>On-site fitness center</li>
<li>One of Cincinnati’s “Top Places to Work”</li>
<li>Hybrid work schedule available; 50% in the office, 50% remote</li>
</ul>
 
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.
Candidates must live in the Greater Cincinnati area or be willing to relocate.
LCS is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.
#LI-Hybrid
#L9C1S40
Job Type: Full-time 
Expected hours: 40 per week 
Schedule: 
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Work Location: Hybrid remote in Cincinnati, OH 45249

Accounting Support Specialist

<h3>Job Description</h3>
 
CUSTOMER SERVICE TECHNICAL SUPPORT SPECIALIST ROLE 
 
Welcome to AGILOX North America Inc, a hub for technology lovers and creative minds! Our commitment to innovation is in every facet of our company. We proudly combine our globally patented software, the groundbreaking "X-SWARM Technology," with the advanced mechanical systems of our Autonomous Mobile Robots (AMRs). 
Currently, we are looking for a Customer Service Technical Support Specialist—an exciting role for anyone passionate about cutting-edge technology in AMRs. If this piques your interest, we invite you to join our AMAZING TEAM and help shape the future of robotics!
 
ROLE TITLE: Customer Service Technical Support Specialist
 
ABOUT THIS ROLE:
The Customer Service Technical Support Specialist plays a crucial role in helping customers resolve technical issues, offering product advice, and maintaining high levels of customer satisfaction. This position demands strong communication abilities, a solid understanding of technical concepts, and the capacity to address problems effectively.
 
REPORTS TO: Customer Service Manager
 Candidates must reside in Metro Atlanta area to be considered
 
KEY RESPONSABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer inquiries through phone, email, chat, or ticketing platforms.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve hardware, software, or product-related issues.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide clear, step-by-step guidance to users in a non-technical way.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Refer complex issues to advanced technical support or engineering teams as needed.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record all interactions and solutions in the CRM or ticketing system.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Technician Specialist also provide assistance and training for end-user support questions specific to AGILOX Applications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Share insights with product or engineering teams regarding frequent customer concerns.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform customers about product features, updates, and best practices.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Uphold professionalism and empathy in all customer interactions.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups to confirm customer satisfaction with issue resolution.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers to ensure issues are resolved to their satisfaction.
 
EDUCATION &amp; EXPERIENCE: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of experience in Customer Service Technical role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Preferred) Associate’s or bachelor’s degree in IT, Computer Science, or related field. 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic to advanced understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with hardware (printers, routers, desktops, laptops, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in troubleshooting software and network issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with help desk software (e.g., Zendesk, Freshdesk, ServiceNow)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of remote access tools (e.g., TeamViewer, Any Desk)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of networking (IP, DNS, VPN, firewalls)
 
CERTIFICATIONS:(Optional)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HDI Customer Service Representative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL Foundation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Certified: Modern Desktop Administrator Associate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cisco Certified Support Technician (CCST)
 
PROFESSIONAL QUALITIES
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time management and multitasking ability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player with a positive attitude
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and able to work independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn and adapt to new technologies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to stay calm under pressure
 
BENEFITS:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Opportunity for growth and career advancement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and supportive team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to a wide range of sales and marketing activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health Bonus: Choice between HSA contribution total of 3k annually, or
· 3k Health bonus paid semi-annually, as accrued (January/July).
·&nbsp;Dental-No waiting period
·&nbsp;Vision-No waiting period
· SIMPLE IRA plan (AGILOX North America matches up to 3%).
· Life insurance 
· Long- and short-term disability
· 16 days of PTO 
· 7 paid Holidays

Customer Service Technical Support

<h3>Job Description</h3>
Job Description
About ABC Legal:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina. 
Key Responsibilities:
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal. </li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English </li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 per hour 
Schedule: Full-time, Monday through Friday

Court Support Specialist

<h3>Job Description</h3>
Job Description
Position Summary
The Deskside Support Technician provides first-level technical support for end users in a professional office environment. This position focuses on desk-side troubleshooting, mobile device support, and peripheral equipment maintenance, including printers and scanners. The Technician will serve as the initial point of contact for technology-related issues and will escalate all complex or unresolved matters to the organization's Managed Service Provider (MSP) by defined procedures.
Essential Duties and Responsibilities
<ul>
<li>Provide hands-on desk-side support for desktops, laptops, monitors, docking stations, and other end-user equipment.</li>
<li>Troubleshoot and resolve basic issues with Windows/macOS operating systems, Microsoft 365 applications, and standard productivity tools</li>
<li>Set up and support mobile devices (iOS and Android), including basic configuration, password resets, and email setup.</li>
<li>Provide front-line support for printer and copier issues, including paper jams, toner replacement, and basic troubleshooting.</li>
<li>Assist with workstation deployment, setup, and cable management</li>
<li>Maintain accurate records of service requests, resolutions, and escalations using the designated ticketing system</li>
<li>Follow documented procedures for issue resolution, hardware handling, and escalation protocols</li>
<li>Provide friendly, professional, and timely customer service to internal staff</li>
<li>Support new hire onboarding and offboarding by preparing, retrieving, and organizing technology assets</li>
<li>Coordinate with the MSP for any issues requiring advanced support or remote intervention</li>
</ul>
Required Qualifications
<ul>
<li>Minimum of 2 years of experience in a help desk or technical support role, or equivalent training and demonstrated proficiency.</li>
<li>Working knowledge of Windows 10/11, Microsoft Office, and Microsoft 365 environments</li>
<li>Familiarity with mobile devices and operating systems (iOS and Android)</li>
<li>Basic understanding of printers, scanners, and other peripheral devices</li>
<li>Strong communication skills, both written and verbal</li>
<li>Ability to follow instructions, document work, and adhere to defined processes</li>
<li>Excellent organizational skills and attention to detail</li>
<li>Ability to maintain a professional demeanor and interact effectively with non-technical users</li>
</ul>
Preferred Qualifications
<ul>
<li>CompTIA A+, CompTIA IT Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate, MD-102: Endpoint Administrator or equivalent</li>
<li>Experience with a ticketing system such as Autotask, ConnectWise, Zendesk, Freshservice, or ServiceNow</li>
<li>Exposure to remote support tools (e.g., DattoRMM, N-Able, ConnectWise Automate, etc.)</li>
<li>Basic knowledge of Active Directory (e.g., password resets, account lookups)</li>
<li>Familiarity with hardware asset tracking or inventory systems</li>
</ul>
 
Physical Requirements
<ul>
<li>Ability to lift, carry, and move equipment such as desktop computers, monitors, and printers (up to 30 pounds)</li>
<li>Ability to crouch, kneel, or reach to access equipment under desks or in cabinets</li>
</ul>
Work Environment
This position requires full-time, on-site presence in a professional office setting. The technician may be required to travel between floors or departments and must be able to respond to in-person support requests and scheduled service tasks.
Compensation and Benefits
Compensation will be commensurate with experience. Benefits, if applicable, will be discussed during the interview process

Desktop Support Specialist

<h3>Job Description</h3>
Job Description
IT Specialist
This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.
JOB TASKS &amp; RESPONSIBILITIES
· Reports and works with assigned lead to set priorities
· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
· Diagnose and resolve technical hardware and software issues
· Maintain access control systems, CCTV systems, and use multiple third-party systems
· Follow standard help desk procedures/protocol
· Identify and escalate situations requiring urgent attention; inform management of recurring problems
· Track and route problems and requests and document resolutions
· Program DVR/NVR camera systems for installation and remote access
· Maintain documentation including inventory, ticket tracking and assigned project work
· Stay current with system information, changes and updates
· Prepare computer desktops, laptops, and servers for deployment
· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
REQUIREMENTS
· Requires two years of related experience or equivalent.
· Knowledge of Windows server and desktop operating systems.
· PC and server hardware and configuration including related peripherals.
· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
· Knowledge of virtualization, A+ and/or Microsoft Certifications.
· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
EDUCATION &amp; EXPERIENCE
· Bachelor's degree preferred
· Working knowledge of fundamental operations of relevant software, hardware and other equipment
· Knowledge of LAN/WAN, Cisco Meraki preferred
· Knowledge and experience of customer service practices
· Related experience and training in troubleshooting and providing help desk support
Opportunity/Growth
Job Type: Full-time
Pay: $26 and up based on skill level and knowledge
Benefits:
<ul>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Commission and bonus opportunities</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>IT support: 2 years (Required)</li>
</ul>
Work Location: One central location, but will travel to multiple local sites on a daily basis

IT Support Specialist

<h3>Job Description</h3>
Job DescriptionAre you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking detail-oriented, accurate Technical Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues as part of our Product Support department. Our customers rely on Rent Manager Property Management Software to keep their business up and running. Whether it’s an issue with their data, network connectivity, a report, or our mobile app, our customers will rely on your knowledge to get their software problems solved. 
If you enjoy becoming an expert in new subjects and using your knowledge to troubleshoot problems, then apply today!
 
Responsibilities
<ul>
<li>Provide guidance and best practices to those utilizing our property management software, Rent Manager, and its peripheral applications.</li>
<li>Provide superior customer service to our end users over the phone and via email.</li>
<li>Assist customers with questions and issues relating to Rent Manager (e.g., printing problems, installation, and troubleshooting within the program). </li>
<li>Conduct remote sessions with customers to resolve software issues as necessary.</li>
<li>Document and track the status of all issues in a timely fashion within our ticketing software.</li>
<li>Work in conjunction with internal departments to improve processes and customer satisfaction.</li>
</ul>
Preferred Qualifications
<ul>
<li>High School diploma required; associate degree in related field preferred</li>
<li>Strong customer service skills</li>
<li>1-2 years of prior help desk and/or customer support experience</li>
<li>Prior experience with IT concepts</li>
<li>Experience with Microsoft Office applications</li>
<li>Established work ethic</li>
<li>Excellent attendance and personal accountability</li>
<li>Strong verbal and written communication skills</li>
<li>Self-starter and ability to stay motivated independently</li>
<li>Detail-oriented</li>
<li>Critical thinker</li>
<li>Ability to demonstrate active listening during calls with customers</li>
<li>Understanding of WAN/LAN concepts</li>
<li>Basic understanding of networks</li>
<li>Terminal Service experience</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
Benefits
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Wellness program with rewards for healthy activities</li>
<li>401(K) </li>
<li>401(K) matching</li>
<li>Annual company bonus</li>
<li>10 paid company holidays</li>
<li>Paid time off </li>
<li>Life insurance</li>
<li>Employee assistance program</li>
<li>Paid medical leave/disability insurance</li>
<li>Contemporary office building, wooded campus with nature trail</li>
<li>On-site fitness center</li>
<li>One of Cincinnati’s “Top Places to Work”</li>
<li>Hybrid work schedule available; 50% in the office, 50% remote</li>
</ul>
 
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.
Candidates must live in the Greater Cincinnati area or be willing to relocate.
LCS is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us. 
#L9C1S40 
#LI-Hybrid
Job Type: Full-time 
Expected hours: 40 per week 
Schedule: 
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Work Location: Hybrid remote in Cincinnati, OH 45249

<h3>Job Description</h3>
Job Description
Join Our Team as a Technical Support Specialist 
Company: Public Safety Brands Location: Decatur, Ga Job Type: Full-time Salary: Based on experience 
About Us: 
Public Safety Brands is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future.
Your Role: 
Reporting to the Call Center Manager, the Technical Support Specialist (TSS) serves as the first line of support for clients seeking assistance with Utility products or services. The TSS is responsible for delivering prompt, professional, and customer-focused technical assistance through phone, chat, and email channels. This role involves troubleshooting common technical issues such as network connectivity, hardware malfunctions, software errors, and access-related problems using established procedures and internal knowledge bases. The TSS is expected to accurately document interactions, categorize tickets appropriately, and follow established workflows and service level agreements (SLAs). 
Strong analytical, organizational, and communication skills are essential, as the TSS must actively listen, ask relevant questions, and translate complex issues into understandable solutions for clients. When issues cannot be resolved at the Tier 1 level, the TSS will escalate them to higher-tier support teams with all necessary context and documentation, ensuring a seamless handoff. In addition to resolving issues, the TSS plays a key role in user education, client retention, and identifying trends or recurring issues to help improve support processes. A commitment to continuous learning, professionalism under pressure, and a customer-first mindset is critical for success in this role 
What You'll Do: 
The essential functions include, but are not limited to, the following: 
<ul>
<li>Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication. </li>
<li>Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures. </li>
<li>Troubleshoot and resolve issues related to Utility applications and hardware, including, Polaris, Rocket, EOS devices and accessories. </li>
<li>Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed. </li>
<li>Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system. </li>
<li>Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff. </li>
<li>Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience. </li>
<li>Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes. </li>
<li>Participate in scheduled on-call rotation to support after-hours client needs. </li>
<li>Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance. </li>
<li>Perform additional support tasks and responsibilities as assigned by the Call Center Manager, Management, or Tier 2/3 support team. </li>
</ul>
What You Bring: 
<ul>
<li>High school diploma or GED required. </li>
<li>1+ years of experience in technical support, help desk, or IT service environment. </li>
<li>Prior customer service or contact center experience. </li>
<li>Strong verbal and written communication skills with the ability to explain technical issues in plain language. </li>
<li>Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods. </li>
<li>Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. </li>
<li>Willingness and availability to work evenings, weekends, and participate in the on-call rotation as needed. </li>
</ul>
Bonus/Preferred Skills 
<ul>
<li>Working knowledge of LAN, WAN, and Wi-Fi networking concepts. </li>
</ul>
<ul>
<li>Basic understanding of Linux-based systems and command-line navigation is beneficial. </li>
</ul>
<ul>
<li>Experience with Zendesk or other ticketing systems preferred. </li>
</ul>
<ul>
<li>CompTIA Network+ or equivalent certification is a plus. </li>
</ul>
ABOUT YOU 
<ul>
<li>Passionate: You love what you do and have a positive attitude. You care about your teammates and the results of your work while demonstrating humility. </li>
</ul>
<ul>
<li>Coachable: Open to feedback and continual professional improvement. Flexible and adaptable. </li>
</ul>
<ul>
<li>High Standards: Quality orientation. Follow through on commitments. A doer who gets it done. </li>
</ul>
<ul>
<li>Efficient: Producer of significant output with minimal wasted effort. Excellent at organizing, planning, and prioritizing. </li>
</ul>
<ul>
<li>Proactive: Self-starter who appropriately tackles problems and finds solutions. </li>
</ul>
<ul>
<li>Collaborative: Approaches work with a team-player mindset. Knowledgeable in your field while also humble and open to new information. </li>
</ul>
<ul>
<li>Emotional Intelligence: Exudes a high degree of self-awareness, embodies superb active listening skills, and has the ability to handle interpersonal relationships judiciously and empathetically. Always exercise good judgment while under pressure. </li>
</ul>
<ul>
<li>Communicator: Speaks and writes clearly and articulately. Likes to build strong relationships across the organization. Shows appreciation for others' views and input. \ </li>
</ul>
<ul>
<li>Resourceful: Ability to think creatively to source information</li>
</ul>
Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits: 
<ul>
<li>
Emotional Health: Paid Time Off – 3 weeks per calendar year 
</li>
</ul>
<ul>
<li>
Physical Health: Selection of ten group health plans to fit every family situation – several are fully paid for employees and dependents. Dental, Vision, Flexible Spending Accounts, and Health Savings Accounts are available. 
</li>
</ul>
<ul>
<li>
Social Health: Community Online Academy on a variety of courses for personal development 
</li>
</ul>
<ul>
<li>
Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses 
</li>
</ul>
<ul>
<li>
Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting 
</li>
</ul>
<ul>
<li>
Other Benefits: Voluntary Insurance, Basic Life AD&amp;D, Critical Illness, and Accident Insurance 
</li>
</ul>
<ul>
<li>
Enjoy a free chef-inspired lunch Monday through Thursday: The company provides a delicious chef-inspired lunch from Monday through Thursday, eliminating the need to worry about meal planning and preparation on those days. 
</li>
</ul>
Physical Demands and Work Environment 
The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This role requires the employee to have the ability to maintain a stationary and an upright position regularly. Regular movement within the office is required to access file cabinets, office machinery, and other resources. This role involves continuous operation of a computer and other office productivity machinery and tools, including a printer and computer. Regularly, the employee changes their body position to assist in moving objects or gaining access to items. The capacity to convey information and concepts effectively for mutual understanding must be possessed by the employee. They must also possess the capability to share precise details during such interactions. Specific vision capabilities, particularly the ability to observe details at close range (within a few feet of the observer), are essential for performing tasks accurately. This role involves the occasional transportation of boxes weighing between a minimum of 5 pounds and a maximum of 30 pounds throughout the office to fulfill diverse demands. The employee occasionally carries out their responsibilities while being exposed to various outdoor weather conditions. 
Note 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 
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