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<h3>Job Description</h3>
Job Description
Job Title: Technical Support Specialist Job Type: Full-Time Hours: 40 hours/week | Monday – Friday, 5:00 AM – 4:00 PM Pacific Time Pay Rate: $17/hr Overtime: Occasional opportunities for overtime available About the Role We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position. Key Responsibilities
<ul>
<li>Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner</li>
<li>Process orders, returns, exchanges, and warranty claims accurately using internal systems</li>
<li>Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary</li>
<li>Provide accurate information about products, services, and company policies</li>
<li>Maintain and update customer records in CRM or ERP systems</li>
<li>Track and follow up on open issues to ensure timely resolution and customer satisfaction</li>
<li>Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs</li>
<li>Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction</li>
</ul>
 Qualifications
<ul>
<li>High school diploma or equivalent required</li>
<li>1–3 years of experience in customer service or a similar client-facing role preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Basic computer proficiency and comfort with using internal systems</li>
<li>Ability to multitask and remain calm under pressure</li>
<li>Must be self-motivated, detail-oriented, and a team player</li>
</ul>
 Schedule &amp; Work Environment
<ul>
<li>Hours of Operation: Monday to Friday, 5:00 AM – 4:00 PM Pacific Time</li>
<li>Work Week: 40 hours, with occasional opportunities for overtime</li>
</ul>
 Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we’d love to hear from you!

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
&nbsp;&nbsp;
Why Join Our Team?
We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us: &nbsp;
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve. &nbsp;
Join a team that values your well-being, invests in your future, and celebrates shared success.
Provides technical support to customers who call or email with questions about Maple Systems’ products.
Principal Duties and Responsibilities
<ul>
<li>Answer customer questions via email and phone about the operation of company products</li>
<li>Assist customers who are having issues getting company products to work in their applications.</li>
<li>Document technical issues with Maple Systems’ products and evaluate customer solutions.</li>
<li>Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.</li>
<li>Write technical “how-to” documents, create sample projects, and create instructional videos to explain our products’ features and functions.</li>
<li>Provide pre- and post-sales support to the sales team when customers need more technical information.</li>
<li>Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.</li>
<li>Create Support Tickets for customers in our ERP system for you and other team members to address.</li>
<li>Training customers on our products.</li>
<li>Evaluate new products and product training materials.</li>
<li>Perform other duties as assigned.</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Related experience at a help desk for a technical product a plus.</li>
<li>Exceptional problem-solving skills required.</li>
<li>Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs.</li>
<li>Organized professional with ability to prioritize and multitask.</li>
<li>Knowledge of Microsoft Word, Excel, and Outlook</li>
<li>Excellent written and verbal communication skills</li>
<li>Experience in customer service-related activities</li>
</ul>
Supervisory Responsibility: This position does not supervise others.
Education/Experience: Two to five years related experience and/or training in technical software/hardware products.
Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
&nbsp;Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
Math Ability: Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. No remote work at this time. Our company and facility is setup to ensure employee health &amp; safety.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods of time.
&nbsp;The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
Requirements:
 
 
Compensation details: 22-27 Hourly Wage
 
PI5d4cf8183746-25405-36611661

Technical Support Representative - Industrial Automation

<h3>Job Description</h3>
Job Description
3bFab LLC is the US/LATAM branch office of a global leader in 3D printing solutions, including industrial 3D printers and resins for the dental, jewelry, and manufacturing industries. Our brands include NovaFab, PowerResins, and 3bFab. We pride ourselves on delivering high-performance, user-friendly technology and providing exceptional customer support.
We are a dynamic and agile startup with a collaborative team culture, driven by innovation, growth, and impact. Join a company where your work will directly contribute to shaping the future of digital manufacturing.
<a href="http://www.novafab.com" target="_blank">www.novafab.com</a>
<a href="http://www.powerresins.com" target="_blank">www.powerresins.com</a>
<a href="http://www.3bfab.com" target="_blank">www.3bfab.com</a>
Our Work Environment Includes:
<ul>
<li>Modern and well-equipped office and workshop</li>
<li>Hands-on access to cutting-edge 3D printing technology</li>
<li>Growth opportunities and career development</li>
<li>Supportive and team-driven culture</li>
<li>Travel opportunities for trade shows and client visits</li>
</ul>
Job Description: We are looking for a highly motivated and technically capable Technical Support Representative to join our team. You will serve as a front-line support contact for our customers using 3D printers in the dental and jewelry industries. Your work will involve hands-on troubleshooting, hardware repair, sample printing, and customer training. This is an on-site role based in our Miami, FL office.
Key Responsibilities:
<ul>
<li>Operate, maintain, and troubleshoot our dental and jewelry 3D printers and resins</li>
<li>Diagnose and resolve technical issues (hardware and software)</li>
<li>Perform printer repairs, including motherboard replacements, calibrations, and hardware part installations</li>
<li>Make sample prints for customer demonstrations</li>
<li>Provide technical support via phone, email, and remote desktop tools</li>
<li>Use and troubleshoot CAD and slicing software (e.g., Chitubox, Rhino, Blender, DentaSoft)</li>
<li>Keep accurate records of customer issues and resolutions in our CRM system</li>
<li>Collaborate with the R&amp;D and Sales team on technical feedback and improvements</li>
<li>Assist with onboarding and training new customers</li>
<li>Use desktop and intraoral scanners for testing workflows</li>
<li>Visit client offices for technical support or installation as needed</li>
<li>Attend industry trade shows and provide on-site event support</li>
<li>Package and ship demo/sample kits when required</li>
</ul>
Qualifications:
<ul>
<li>Technical mindset with hands-on troubleshooting skills</li>
<li>Prior experience with 3D printing (especially resin-based systems) is preferred</li>
<li>Familiarity with slicing software, CAD/CAM programs, and digital design tools</li>
<li>Strong communication and customer service skills</li>
<li>Mechanically inclined and able to perform small hardware repairs</li>
<li>Organized and able to keep clear documentation and internal records</li>
<li>Reliable, accountable, and committed to delivering quality support</li>
<li>Ability to work independently and collaboratively in a fast-paced environment</li>
<li>Spanish and/or Portuguese fluency is a plus</li>
<li>Clean and professional work habits</li>
<li>Willingness to learn and grow with the company</li>
<li>Respectful, patient, and positive team player</li>
<li>Valid Driver's License (required)</li>
</ul>

Technical Support Representative - 3D Printing

<h3>Job Description</h3>
Why Choose Us?
Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125+ countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation.
 
Be a part of the team that is a leader in the food service industry. Free ice cream every day might be enticing but Taylor company is much more than ice cream! Taylor Company encourages employees to be the best they can be. Our business offers our employees the tools to learn and advance in their careers. With on site training and succession plans, Taylor sets up employees for success.
Competitive salary with bonus opportunity, plus full benefits package including medical, dental, and vision insurance; Short Term and Long Term Disability, tuition reimbursement, parental leave, 401k match, and other optional benefit coverages.
 
Position Overview
The Technical Service Representative provides technical phone support to Taylor distributors, customers, and internal colleagues for all Taylor equipment, including freezers, grills, and RAM systems. This role requires strong communication skills, mechanical aptitude, and the ability to troubleshoot electrical and refrigeration systems while delivering a high level of customer service.
 
Key Responsibilities
<ul>
<li>Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance.</li>
<li>Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication.</li>
<li>Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues.</li>
<li>Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts.</li>
<li>Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions.</li>
<li>Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques </li>
<li>Apply knowledge of commonly used concepts, practices, and procedures within the field service environment.</li>
<li>Use Windows-based software applications and related computer systems to document and support service activities.</li>
<li>Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Requirements
 
Qualifications
Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems.
Basic working knowledge of electronics and standard diagnostic tools.
Strong interpersonal and communication skills, both verbal and written.
Ability to manage conflict professionally and maintain a customer-focused approach.
Familiarity with field service operations and service support processes.
Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment.

Technical Service Representative

<h3>Job Description</h3>
Job DescriptionVP, Technical Operations &amp; Support – based in Melville, NY Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. We are seeking a Vice President of Technical Operations &amp; Support who will be responsible for the seamless, secure, and reliable support of our mission-critical software applications and employee systems. This leader will drive the strategy and execution of all technical operations (application support, incident management, company and employee systems support) and technical support functions (Customer Support, L2/L3 support teams). The core objective is to ensure optimal system performance and superior customer and employee satisfaction and retention, leveraging data-driven insights and a culture of continuous improvement. Key Responsibilities
<ul>
<li>Strategic Leadership:&nbsp;Develop and execute a comprehensive technology operations and support strategy that aligns with overall business goals and objectives.</li>
<li>Operational Excellence &amp; Reliability:&nbsp;Oversee the design, planning, implementation, and maintenance of support systems and tools to automate and make effective our tech ops and support processes using tools such as Jira Service Management.</li>
<li>Customer Support &amp; Experience:&nbsp;Define and implement world-class incident management and customer support strategies and service level agreements (SLAs), ensuring high customer satisfaction and retention for our mission-critical applications.</li>
<li>Team Management &amp; Development:&nbsp;Build, mentor, and lead high-performing, globally located level one, level two and incident management support teams, fostering a culture of accountability, responsiveness and technical growth.</li>
<li>Process Improvement:&nbsp;Drive continuous improvement of our products and processes via thorough RCA analyses, implementing best practices and frameworks such as ITIL for IT Service Management (ITSM).</li>
<li>Operational Excellence:&nbsp;Enforce Service Level Objectives (SLOs) and key Performance Indicators (KPIs) for API’s applications, leading incident management, post-mortems, and proactive measures to ensure 24/7 reliability, effectiveness, and performance.</li>
<li>Cross Team Collaboration: Partner with infrastructure and application engineering, product, and business leaders to ensure product stability and employee systems meet and exceed business and client needs.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>A Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required; a Master's degree (MBA or related field) is highly preferred.</li>
<li>10+ years of progressive experience in IT operations, systems administration, and/or technical support, with at least 5 years in a senior leadership/executive role.</li>
<li>Deep experience with employee enablement tools including Microsoft suite of employee enablement products such as 365, Entra, Teams and others.</li>
<li>Proven track record of managing globally distributed technical teams within a SaaS or enterprise software environment.</li>
<li>Extensive experience with cloud computing and infrastructure management.</li>
</ul>
Skills
<ul>
<li>Exceptional leadership, problem-solving, and decision-making abilities.</li>
<li>Strong strategic thinking and project management skills.</li>
<li>Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders and executive leadership.</li>
<li>Deep understanding of enterprise architecture, system design, and software development lifecycle principles.</li>
<li>Familiarity with ITSM platforms and data analytics tools for performance monitoring.</li>
</ul>
Compensation: The good faith compensation for this position is $180,000 - 200,000 USD,&nbsp;commensurate with experience.&nbsp;&nbsp; &nbsp;
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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J6vbd5CCZC

VP, Technical Operations & Support

<h3>Job Description</h3>
Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.

Technical and Customer Support Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.
We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.
At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.
So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.
Let’s Make!
Job Description 
This position is local hire, fully in-office five days a week.
We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring.
<ul>
<li>Work Schedule: In-office; Monday - Friday.</li>
<li>Shift Schedules: We are hiring for 2 shifts as dictated by business need:
<ul>
<li>8 hours, Monday - Friday between the hours of 7am - 3:30pm ~ or ~</li>
<li>8 hours, Monday - Friday between the hours of 10am- 6:30pm</li>
<li>(Based on volume we may require future work on the weekends and holidays with appropriate notice and compensation (where applicable).)</li>
</ul>
</li>
<li>Training Schedule: Required training is onsite daily,&nbsp;Monday - Friday 8am – 5pm for up to four weeks before being assigned a regular schedule.</li>
</ul>
Role Description:
<ul>
<li>A Member Care Representative is responsible for providing a basic to intermediate level of technical and care support for customer inquiries about Cricut® products, software and services. </li>
<li>Each representative is expected to ensure “world class” service principles and guidelines are utilized on&nbsp;every contact. These include but are not limited to, appropriate greetings, hold protocols, accuracy of information delivered, appropriate customer and product verification, etc. </li>
<li>Cricut® prides ourselves for&nbsp;exceptional service to our members. Our representatives ensure excellence in EVERY customer interaction. </li>
<li>Representatives are expected to continually increase their knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided to answer member questions. </li>
<li>Representatives provide support for hardware and software technical issues, including drivers, antiviruses, etc. </li>
<li>The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems. </li>
<li>Representatives demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled courtesy. </li>
<li>Representatives assist our members by offering creative solutions to each unique customer situation.  </li>
</ul>
⠀Core Duties:
<ul>
<li>Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)</li>
<li>Document and escalate to internal and external teams as required to support complex support issues/requests</li>
<li>Reply to service tickets promptly and in accordance with established guidelines</li>
<li>Accurately maintain associated data, files and records regarding technical support incidents</li>
<li>Manage individual work to provide exceptional member satisfaction</li>
<li>Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.</li>
<li>Engage members by offering education on additional products or services to further enhance the customer experience</li>
<li>Provide how to information and knowledge to members using our crafting products </li>
<li>Demonstrate proficiency with all Cricut® products through on the job training</li>
<li>Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature</li>
<li>Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs</li>
</ul>
Qualifications 
Requirements:
<ul>
<li>One or more years working:
<ul>
<li>a) as a high touch, face to face customer service role&nbsp;</li>
<li>b) in a call/contact center&nbsp;</li>
<li>c) as a customer service representative where technical support or trouble shooting is a primary job function</li>
</ul>
</li>
</ul>
Required Technical Experience:
<ul>
<li>Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues</li>
<li>Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues</li>
<li>Ability to accurately type 40+ wpm</li>
<li>Competent diagnosing basic to intermediate technical issues involving software applications and interfaces</li>
</ul>
Required Customer Care &amp; Communications Experience:
<ul>
<li>Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.</li>
<li>Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services</li>
<li>Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy</li>
<li>Ownership of the situation from introduction through resolution.</li>
<li>Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level (at least a B2 (Upper Intermediate) or C1 (Advanced) CEFR level)</li>
</ul>
Preferred Qualifications
Multi-Lingual Candidates:&nbsp;We are additionally seeking candidates who have proficiency in English as well as&nbsp;French, Spanish or Portuguese! If you have one of these&nbsp;languages, please make a clear note of it in your cover letter or online application (you are given a space to write a message to the hiring team).
<ul>
<li>You should speak and write these languages with a native or professional (B2 level or better) to be considered a multi-lingual candidate.</li>
<li>Experience using Cricut® Products</li>
<li>A passion for any type of crafting</li>
</ul>
 Additional Information 
We’ve got you covered
At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.
A Quick Note Before You Apply…
Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.
We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading. Here’s what makes someone a great fit for this role (and for this moment at Cricut):&nbsp;You have a bias for urgency. You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.&nbsp;You set high standards—especially for yourself. You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.&nbsp;You stay focused when things are moving fast. You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.&nbsp;You collaborate like a pro. You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.
One More Thing (It’s a Big One):
This role is in-office every-day of the week. We believe that real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and enjoy those unplanned hallway conversations that spark great ideas—you’ll love it here. If you’re looking for hybrid or remote role, this isn't the right time or place. But if you’re excited by challenge, purpose, and building something better, we’d love to hear from you. Let’s make something amazing—together.
Relocation Statement:
<ul>
<li>This position is NOT eligible for relocation assistance.</li>
</ul>
What to Do Next:
Please attach your resume, cover letter and/or include links to your&nbsp;portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information. Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on&nbsp;successfully completing a Criminal Background Check upon hire.&nbsp;Cricut participates in E-Verify.

Customer Service Technical Support Representative

<h3>Job Description</h3>
Job DescriptionTechnical Service &amp; Support Representative, $20/hr-Ft. Wayne Are you ready to join a dynamic team where your customer service and office skills shine? We’re looking for an experienced Technical support representative to step into a hybrid role as a Technical support technician. This position offers the perfect blend of office-based tasks and hands-on involvement on the shop floor. Key Responsibilities:
<ul>
<li>Answering and managing calls in a professional and timely manner</li>
<li>Handling customer inquiries and providing clear, effective resolutions</li>
<li>Performing general troubleshooting and assisting with shop floor tasks such as assembly </li>
<li>Managing basic office equipment</li>
<li>Filing, data entry, and record keeping</li>
<li>Maintaining an organized workspace and assisting with administrative needs </li>
</ul>
Qualifications:
<ul>
<li>Proven customer service experience with strong communication and interpersonal skills </li>
<li>Proficiency in basic office software (e.g., Microsoft office, email platforms) </li>
<li>Strong organizational skills and attention to detail </li>
<li>Team-oriented mindset with the ability to collaborate effectively</li>
<li>Comfortable transitioning between office and manufacturing/shop floor settings </li>
<li>Electrical knowledge is a plus!</li>
</ul>
This 1st shift position is great for someone who thrives in a versatile environment. Your day will include; assisting with administrative tasks to support the office and shop, managing phone calls, emails and communications, tackling issues that arise in the office and shop and providing overall support to the operations. Let’s go to work! Apply online today or call our office at 260-470-3080. Workbox Staffing Benefits: 
<ul>
<li>Weekly Pay</li>
<li>Hire-in Opportunities</li>
<li>Benefits including Health, Life, and Dental</li>
</ul>
Veteran Friendly and Equal Opportunity Employer #FW18

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