<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Responsible for the operations of Cage and Credit during their assigned shift to include&nbsp; effective scheduling, completion of all necessary accountability/compliance duties,&nbsp; paperwork, and to ensure effective service and coordination.
<ul>
<li>&nbsp;Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths&nbsp;for optimum performance &amp; service.</li>
<li>Constantly ensures proper and effective accountability of funds during the&nbsp;shift.</li>
<li>Frequently completes required accountability and compliance paperwork for&nbsp;the shift.</li>
<li>Frequently coordinates with shift managers/supervisors of other departments&nbsp;to ensure timely, courteous service.</li>
<li>Constantly promotes outstanding guest service and resolves guest related&nbsp;issues.</li>
<li>Constantly performs credit/check-cashing duties within the scope of his/her&nbsp;authorized levels.</li>
<li>Occasionally assigned other duties by the Cage/Credit Manager</li>
</ul>
Qualifications 
<ul>
<li>Must be able to speak, read, write, and understand English.</li>
<li>High School diploma or GED required.&nbsp;</li>
<li>Strong organizational, analytical skills and attention to detail required.</li>
<li>Previous Cage, Credit, and Collection experience required.</li>
<li>Previous Supervisor/Management skills preferred.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses&nbsp;as required by local gaming regulations.</li>
<li>Extensive computer skills with Microsoft Office Suite required.</li>
<li>PC and data entry experience required.</li>
<li>Ability to comprehend simple written and verbal instructions</li>
<li>Basic mathematical skills such as addition, subtraction, multiplication, and&nbsp;division.&nbsp;</li>
<li>Ability to carry, push, and pull items up to 50 pounds</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Shift Manager Cage

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits!

RECREATION - ASSISTANT MANAGER (GUITAR)

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
<ul>
<li>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</li>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</li>
<li>Manage labor schedules in line with the cafe’s budget and forecast models.</li>
<li>Successfully run a department and/or cost center.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</li>
<li>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</li>
<li>Ability to engage with guests in regards to music both current and past.</li>
<li>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
<li>Possess a self-motivated approach to their own personal and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for serving people.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

MANAGER - OPERATIONS

<h3>Job Description</h3>
Job Description
Do you thrive in a fast-paced &amp; exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
Job Summary
We are seeking a highly skilled Slot Tech Manager to oversee the installation, maintenance, and performance of all slot machines and associated equipment. This leadership role is responsible for directly supervising Slot Tech Shift Supervisors and ensuring optimal slot machine performance through the implementation and enforcement of established policies and procedures. This role requires excellent leadership skills, critical thinking skills, troubleshooting, and a strong background in compliance with all federal, state, local laws &amp; OSHA regulations.
Primary Duties and Essential Job Functions
<ul>
<li>Interviews and selects candidates for hire to the Slot Technician team at Happy Valley Casino.</li>
<li>Responsible for supervising and managing staff in the Slot Technician department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.</li>
<li>Lead and organize daily tasks, maintenance, and slot projects.</li>
<li>Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to the Director of Slot Operations.</li>
<li>Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.</li>
<li>Ensure all policies, procedures and practices are consistently followed and comply with Happy Valley Casino’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.</li>
<li>Carries out the development, execution, and measurement of departmental service standards for the Slot Technician team.</li>
<li>Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Director of Slot Operations.</li>
<li>Prepares and maintains a minimum staffing plan for the Facilities Department to ensure continuous casino operations.</li>
<li>Responsible for layouts to installations of slot machines.</li>
<li>Schedules for preventative maintenance of slot machines.</li>
<li>THIS IS NOT A COMPLETE AND EXHAUSTIVE LIST OF DUTIES REQUIRED FOR THE POSITION. A COMPLETE LIST OF DUTIES WILL BE PROVIDED TO SELECTED CANDIDATES PRIOR TO FINAL HIRING.</li>
</ul>
Minimum Qualifications
<ul>
<li>Associates degree (A.A) from technical school; or one to two years in Slot Technical management experience; or equivalent combination of education and experience.</li>
<li>Must be able to be approved and maintain licensure as required by Pennsylvania Gaming Control Board.</li>
<li>Must have thorough knowledge of approved Responsible Gambling Program.</li>
<li>Must have thorough knowledge of applicable Federal and State Law, as well as Pennsylvania Gaming Control Board Regulations.</li>
<li>Strong leadership qualities with the ability to motivate and guide a team.</li>
<li>Exceptional communication skills for interacting with staff &amp; clients.</li>
<li>Knowledgeable in Microsoft Office or other equivalent software as needed.</li>
</ul>
If you are enthusiastic about the gaming industry and have the expertise to lead a dedicated Slot Technician team, we encourage you to apply for this vital role.
Why Happy Valley Casino?
<ul>
<li>Competitive Medical, Dental, &amp; Vision Insurance</li>
<li>Vacation &amp; Sick Time That Promote Work/Life Balance</li>
<li>Company Paid Life Insurance</li>
<li>Retirement Options</li>
<li>Free Employee Assistance Program</li>
<li>Robust Employee Recognition Program</li>
<li>Local and National Discount Programs Through EAP &amp; Tickets@Work</li>
<li>Unlimited growth potential</li>
</ul>

Slot Technical Manager

<h3>Job Description</h3>
Job Description
Do you thrive in a fast-paced &amp; exciting environment? Do you have a passion for regulations, data, and analysis? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
Job Summary
We are seeking a skilled and detail-oriented Database Manager to oversee our database systems and ensure the integrity, security, and accessibility of our data. The ideal candidate will possess a strong background in database management, digital marketing, and analytics. This role requires a proactive approach to managing data-driven marketing initiatives and supporting various teams in achieving their goals through effective data utilization.
Responsibilities
<ul>
<li>Manage and maintain the organization’s databases, ensuring optimal performance and security.</li>
<li>Develop and implement database strategies to support multichannel marketing efforts.</li>
<li>Collaborate with marketing teams to integrate SEO, social media marketing, email marketing, and content marketing strategies into database management.</li>
<li>Utilize tools such as Google Analytics and Adobe Creative Suite for data analysis and reporting.</li>
<li>Oversee the execution of performance marketing campaigns across various platforms including Facebook Advertising and Google AdWords.</li>
<li>Conduct research to identify trends in B2B marketing and e-commerce that can inform database enhancements.</li>
<li>Support product management initiatives by providing insights derived from database analytics.</li>
<li>Assist in budgeting for database-related projects and initiatives.</li>
<li>Ensure compliance with data protection regulations while managing customer information.</li>
</ul>
Experience
<ul>
<li>Proven experience in database management or a related field is essential.</li>
<li>Familiarity with digital marketing concepts including performance marketing, multichannel marketing, and advertising sales is highly desirable.</li>
<li>Proficiency in tools such as WordPress, HTML, Google Analytics, and Marketing Automation platforms is preferred.</li>
<li>Strong analytical skills with the ability to interpret complex data sets for actionable insights.</li>
<li>Experience in copywriting and print advertising will be considered an asset.</li>
<li>Excellent communication skills with the ability to collaborate effectively across departments. If you are passionate about leveraging data to drive successful marketing strategies and have the required skills, we encourage you to apply for this exciting opportunity.</li>
</ul>
Why Happy Valley Casino?
<ul>
<li>Competitive Medical, Dental, &amp; Vision Insurance</li>
<li>Vacation &amp; Sick Time That Promote Work/Life Balance</li>
<li>Company Paid Life Insurance</li>
<li>Retirement Options</li>
<li>Free Employee Assistance Program</li>
<li>Robust Employee Recognition Program</li>
<li>Local and National Discount Programs Through EAP &amp; Tickets@Work</li>
<li>Unlimited growth potential</li>
</ul>

Database Marketing Manager

<h3>Job Description</h3>
Job Description
Reports to: Casino Accounting Manager
 Supervises: Revenue Audit Supervisor
 Job Summary: The Revenue Audit Manager is responsible for the day to day operations of the Revenue Audit Department with an emphasis on ensuring that operations are conducted in a secure, efficient and accountable manner.
 Essential Functions: 1) Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. 2) Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. 3) Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues. 4) Interview, hire and process terminations as needed. 5) Maintain thorough knowledge of casino operation's internal functions, controls and software updates. Plan, develop, and implement audit procedures, perform reconciliation, generate reports to ensure company policies and procedures are met. 6) Prepare monthly required statistical reports and analyze the information for variances and adherence to established thresholds in a timely manner. 7) Ensure all required functions of Revenue Audit department are performed and meet the applicable standards. 8) Ensure all month end and daily journal information is prepared by Revenue Audit; has been verified for accuracy and is provided to Financial Accounting on a timely basis. 9) Demonstrate and promote KLECH core values and MAD skills 10) Manage and maintain security of confidential information entrusted to position. 11) Attend and satisfactorily complete all required training as assigned. 12) Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established AntiMoney Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
13) The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. 14) Perform other duties as assigned.
Minimum Requirements to Qualifications: 1) Must have High School Diploma or GED. 2) Associate's degree in Accounting or a minimum of three (3) years of casino Auditing experience. 3) Minimum of three (3) years supervisory experience. 4) Minimum of three (3) years casino experience required. 5) Must have knowledge of gaming regulations such as National Indian Gaming Commission, Minimum Internal Controls, Tribal Internal Controls, and Kickapoo Lucky Eagle Casino's Standard Operation Procedures (SOPs) and Policy and Procedures (P&amp;Ps). 6) Must possess excellent math, reading, and comprehension skills. 7) Strong communication skills in English both written and oral. Spanish or other language skills a plus.
 Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
 Skills and Abilities: 1) Ability to work independently with minimal supervision. 2) Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff. 3) Ability to work under pressure in a fast paced, stressful environment. 4) Ability to meet multiple deadlines and multi-task. 5) Ability to have strong critical thinking, analytical and guest service skills. 6) Must possess a positive attitude with strong organizational and leadership qualities. 7) Ability to add, subtract, multiply and divide in all units of measure. 8) Ability to define problems, collect data, establish facts and draw conclusions. 9) Ability to understand complex instructions and material. 10) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
11) Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm. 12) Ability to maintain confidentiality. 13) Ability to follow and comply with established Casino guest service programs.
Physical Demands: 1) While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. 2) The team member must be able to concentrate for prolonged periods. 3) Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. 4) The team member must be able to communicate effectively in person or using telecommunications equipment. 5) The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. 6) Frequently lift and/or move up to 30 lbs.
 Work Environment: 1) Normal office setting and casino floor. 2) Frequent walking and standing in a smoke filled environment and frequent contact with the general public. 3) Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. 4) Extended hours and irregular shifts may be required including nights, weekends and holidays. 5) Must be able to perform under pressure and work long hours under stressful conditions. 6) May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. 7) May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. 8) Travel may be required to perform one or more essential functions of this position.
 Conditions of Employment: 1) Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. 2) Must be able to provide authorization to work in the United States.
3) Must be at least 18 years of age. 4) Must have access to reliable transportation to commute to and from work. 5) Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Revenue Audit Manager

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and/or contracts to advise prospective customers of meeting space and/or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&amp;B and/or Assistant Director – Banquets. Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. </li>
<li>Ensure all property Team Members and supporting departments are aware of, and fulfilling, their designated responsibilities in support of any casino programs or promotions. </li>
<li>Annual planning process coordination including developing planning calendar, managing the budgeting process, and providing roll-ups and reports on a timely basis. </li>
<li>Must communicate and comply with company policies, processes, and procedures. </li>
<li>Continually evaluates each piece of business to ensure maximum revenue is generated.</li>
<li>Participates in the controlling of costs of goods sold.</li>
<li>Works closely with the casino and special events department on hotel/casino functions to ensure successful events.</li>
<li>Maximizes room rental charges for non-food and beverage generated business.</li>
<li>Communicates all information pertinent to each sales and catering group business.</li>
<li>Ensures quality of food and service in the Catering Department meets the high standards that have been established.</li>
<li>Participates in community activities to introduce the Catering Department ensuring proper procedures are followed resulting in efficient operation of each department.</li>
<li>Promotes positive guest/employee relations.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Attend seminars when needed. </li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s degree in Restaurant Management with four (4) to five (5) years of banquet experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. </li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Prior experience in the Gaming industry preferred.</li>
<li>Must be twenty-one (21) years of age.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Excellent verbal and written communication and negotiation skills.</li>
<li>Advanced knowledge of competitive market.</li>
<li>Must be proficiency in Microsoft, Excel, Word, PowerPoint and Outlook</li>
<li>Excellent organizational and professional business writing skills required.</li>
<li>Sales CRM Software and Event Order Management.</li>
</ul>
ABILITY TO:
<ul>
<li>Must be able to deal professionally with senior level executives and their staff.</li>
<li>Good verbal and written communication skills are a must.</li>
<li>Must be willing to work a flexible schedule.</li>
<li>Must have the ability to withstand noisy and smoke-filled environments.</li>
<li>Ability to perform assigned duties under frequent time pressures in an interruptive environment. </li>
</ul>

MANAGER - SPECIAL EVENTS

<h3>Job Description</h3>
Job Description
Overview
Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.
#IndeedCincy
 
Responsibilities
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met. </li>
<li>Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.</li>
<li>Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.</li>
<li>Recommends adjustments to departmental procedures to more effectively service the guest.</li>
<li>Resolves problem situations to ensure total guest satisfaction.</li>
<li>Prepares daily reports and promotes effective communication both internally and with other departments.</li>
<li>Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.</li>
<li>Resolve guest problems/requests to ensure total customer satisfaction. </li>
<li>Attend and participate in meetings, completing follow-up as assigned. </li>
<li>Perform work regularly and predictably.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

ASSISTANT MANAGER - STEWARD

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Oversee the effective management of multi-property and property-specific direct marketing campaigns ensuring they are completed accurately, cost-effectively, and in a timely manner.&nbsp;
<ul>
<li>Manage a team of 3-6&nbsp;team members responsible for the execution of multi-property and property-specific direct marketing campaigns.&nbsp;</li>
<li>Effectively plan, organize, and manage the process for guest segmentation, list management, group and offer set-up, mailer development and print production, and delivery of mailings to targeted guests.&nbsp;</li>
<li>Organize and manage multiple direct marketing projects to ensure timely completion.&nbsp;</li>
<li>Support the execution of kiosk-based as well as E-Commerce managed digital marketing programs and campaigns.</li>
<li>Select and manage competent, cost-effective outside agencies and consultants as required to assist in direct marketing initiatives.</li>
<li>Obtain RFPs on all jobs and ensure all invoices are paid accurately and on time.&nbsp;</li>
<li>Develop department team members’ present and future capabilities in a manner consistent with Boyd Style.</li>
<li>Support the analysis of campaign effectiveness and recommend ways to improve their productivity.</li>
<li>Assist properties in their marketing campaigns when needed.&nbsp;</li>
<li>Develop good working relationships with other corporate department vital to the successful, timely completion of direct marketing campaigns including, but not limited to, Creative Studio, Digital, and IT.&nbsp;</li>
<li>Performs all other job related duties as requested.</li>
</ul>
Qualifications 
<ul>
<li>Undergraduate degree in related field required.&nbsp;</li>
<li>Three (3) or more years of professional experience in database marketing.&nbsp;</li>
<li>Casino industry database marketing experience preferred.</li>
<li>Excellent interpretation skills.
<ul>
<li>Ability to collaborate effectively with property staff.</li>
<li>Strong bias toward assisting the properties to achieve their goals.</li>
<li>Able to influence and get things done without formal authority.</li>
<li>Strong organizational and project management skills.</li>
<li>Able to multi-task multiple concurrent projects.</li>
</ul>
</li>
<li>Knowledgeable of database marketing programs and direct mail design, production, and fulfillment.&nbsp;</li>
<li>Proficient in Microsoft Office, including Excel</li>
<li>Knowledge of CRM systems, Salesforce</li>
<li>Strong quantitative, analytical and strategic thinking skills.&nbsp;</li>
<li>Ability to coach and teach.</li>
<li>Leadership skills.</li>
<li>Deadline oriented.</li>
<li>Must be able to obtain/maintain any necessary licenses and/or certifications.&nbsp;</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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