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<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative 2 - PAC&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Technical Service Representative 2 - PAC

<h3>Job Description</h3>
Job DescriptionCompany Description 
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.
Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.
Job Description 
Emseal, A Sika Company, is a manufacturer of premium sealants and expansion joint systems for the commercial construction industry and many specialty market applications.
We are looking for an Inside Technical Sales Representative to join our Architectural Division in Westborough, MA. As a&nbsp;key member of the Inside technical team, this individual will provide tailored support to architects, engineers, contractors, and distributors throughout the project lifecycle. This position is responsible for helping&nbsp;customers find the right product solution, get the technical answers they need, and ultimately close deals. This position will work closely&nbsp;with the regional sales team and internal departments including Engineering, Estimating, Manufacturing, and Customer Service in order to manage product selection, quoting, order accuracy, and customer satisfaction from project start to finish.
Responsibilities include, but are not limited to:
<ul>
<li>Act as the go-to technical resource for assigned territory, supporting customers from concept through installation.</li>
<li>Analyze architectural plans, blueprints, and sketches to identify field conditions and advise on appropriate product solutions.</li>
<li>Work with CAD engineers to translate field conditions into accurate submittal and shop drawings.</li>
<li>Generate quotes, coordinate pricing with regional sales, and negotiate terms with multiple bidders.</li>
<li>Evaluate technical requirements such as movement tolerances, vehicle loading, hydrostatic pressure, and chemical compatibility to match products to real-world conditions.</li>
<li>Manage ongoing orders with manufacturing to ensure accurate fulfillment and on-time delivery.</li>
<li>Troubleshoot issues and resolve complaints alongside regional sales to maintain customer satisfaction.</li>
<li>Provide installation guidance and product training via phone, online chat, and webinars.</li>
<li>Promote Emseal solutions by clearly articulating their benefits to potential users.</li>
<li>Collaborate with internal teams to suggest product improvements and identify opportunities in new markets.</li>
</ul>
Qualifications 
<ul>
<li>Engineering, Architecture or related degree is preferred.</li>
<li>A minimum of two years’ relevant technical sales experience.</li>
<li>Strong multi-tasking, decision-making, and problem-solving skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Demonstrated understanding of building systems, construction methods, or technical product sales.</li>
<li>Ability to read and interpret architectural drawings and communicate technical details clearly.</li>
<li>Comfortable working across departments and with diverse customers—engineers, architects, contractors, and reps.</li>
<li>Self-motivated with a team-first attitude.</li>
</ul>
 Additional Information 
<ul>
<li>401k with Generous Company Match&nbsp;</li>
<li>Bonuses</li>
<li>Medical, Dental, and Vision Benefits</li>
<li>Paid Parental Leave</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Paid time off, paid holidays</li>
<li>Floating holidays + Paid Volunteer Time</li>
<li>Wellness/Fitness Reimbursements</li>
<li>Education Assistance</li>
<li>Professional Development Opportunities</li>
<li>Employee Referral Program &amp; More!</li>
</ul>
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Technical Sales Representative

<h3>Job Description</h3>
SUMMARY The Electrical Design Engineer provides CAD designs, technical specifications, product selection/configuration, and production support for value added business in alignment with customer specifications and strategic plan.
You must be eligible to work in the US without Visa Sponsorship. 
 JOB DUTIES
<ul>
<li>
Collaborates with sales staff for final quote preparation and delivery to client.
</li>
<li>
Provides field support as needed.
</li>
<li>
Develops and interprets electrical system concepts.
</li>
<li>
Schedules production of jobs in collaboration with the other department staff to meet deadlines.
</li>
<li>
Develops Bills of Materials including product pricing, labor estimates and estimated delivery date.
</li>
<li>
Collaborates with the purchasing team to ensure adequate supplies of inventory and components.
</li>
<li>
Ensures design and related documentation are updated to reflect any changes, or improvements discovered during the production process.
</li>
<li>
Assists with process documentation and support manufacturing operations.
</li>
<li>
Develops and implements electrical design standards.
</li>
<li>
Lead training for department staff on electrical design standards.
</li>
<li>
Creates/modifies CAD drawings (including detailing upon receipt of the order) according to client requests and design specifications.
</li>
<li>
Willingness to serve as site Manufacturer Technical Representative (MTR) for UL certification.
</li>
<li>
Performs other duties as assigned.
</li>
</ul>
EDUCATION &amp; EXPERIENCE Typically requires a bachelor's degree in engineering or related technical field and one (1) to three (3) years of experience in electrical engineering or related technical field. Experience in an engineering environment (automation preferred). Experience in design, detailing, CAD, and machine design is preferred. Experience working within UL 508a standards.
KNOWLEDGE, SKILLS, ABILITIES
<ul>
<li>
Listen and capture the essence of what is being said
</li>
<li>
Ability to work effectively in a team environment
</li>
<li>
Highly effective communication skills verbal and written
</li>
<li>
Working knowledge of UL 508a standards.
</li>
</ul>
COMPANY INFORMATION Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? &nbsp;Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Technical Support Specialist II

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Anaheim, CA - 92807 , PL: 597766714

Customer Service Representative - Technical Support - 1st Shift

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Chino, CA - 91708 , PL: 597766815

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Newport Beach, CA - 92660 , PL: 597766830

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Pomona, CA - 91769 , PL: 597766745

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Lake Forest, CA - 92630 , PL: 597766835

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Norwalk, CA - 90651 , PL: 597449540

<h3>Job Description</h3>
Job Description
Join our team as a Customer Service Representative, where you'll play a vital role in delivering exceptional support and ensuring customer satisfaction. Job Title: Customer Service Representative Location: Santa Ana, Ca Schedule: Mon-Fri; 8:00am - 5:00pm Pay: $20.00 - $22.00 per hour (D.O.E)
Job Overview
We’re seeking a dedicated Customer Service Representative to manage technical support calls and assist in dispatching tasks. The role involves providing a high level of customer service, communicating effectively, and maintaining a polite and friendly demeanor.
Key Requirements:
<ul>
<li>1-2&nbsp;years of customer service experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Professional and approachable attitude.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Fullerton, CA - 92831 , PL: 597449490

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