<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Blue Plate Manager, the incumbent is responsible for assisting Outlet Manager in overseeing the efficient and effective operation of the restaurant to provide a positive guest experience.
Essential Job Functions:
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li>
<li>Hires restaurant personnel in accordance to policy and procedure.</li>
<li>Trains and evaluates all restaurant personnel and enforces Food &amp; Beverage policies and procedures.</li>
<li>Ensures sanitation compliance throughout restaurants.</li>
<li>Promotes positive guest/employee relations.</li>
<li>Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.</li>
<li>Must be able to analyze food and beverage data.</li>
<li>Proficient knowledge of MS Word and Excel required.</li>
<li>Ability to interact with a diverse team of individuals.</li>
<li>Superior organizational and time management skills.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li>
<li>Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.</li>
<li>Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
High School Diploma or equivalent required, along with one (1) to three (3) years of restaurant supervisor experience or an equivalent combination of education and/or experience. Bachelors in Restaurant Management preferred. Ability to work flexible schedules, including nights, weekends and holidays is required.
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#FBHotJobs
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

RISE RESTAURANT - ASSISTANT MANAGER

<h3>Job Description</h3>
Job Description
Do you thrive in a fast-paced &amp; exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
Job Summary
We are seeking an experienced and motivated professional to oversee the day-to-day operations of our table games department during assigned shifts. The Table Games Shift Manager is responsible for ensuring all gaming activities are conducted in strict compliance with internal controls, company policies, and Pennsylvania Gaming Control Board (PGCB) regulations. This role is focused on maintaining exceptional guest service, protecting the integrity of all games, and fostering a positive, engaged team environment. The position reports directly to the Director of Table Games and is classified as a non-tip eligible role.
Primary Duties and Essential Job Functions
<ul>
<li>Responsible for supervising dealers, dual-rate supervisors, supervisors and assistant shift managers.</li>
<li>Provides coaching, counseling, and development to table games front line employees.</li>
<li>Assists in recruiting, interviewing, hiring, and scheduling of personnel within the Table Games department.</li>
<li>Monitor pit areas for proper dealing procedures, customer interactions, and irregularities.</li>
<li>Handle and resolve player disputes promptly, in compliance with Happy Valley Casino policy and procedures.</li>
<li>Assist Table Game Director with table layout optimization, staffing assignments, and operational flow.</li>
<li>Review and approve fills, credits, and player ratings according to Happy Valley Casino policy and procedure.</li>
<li>Ensure exceptional guest service is delivered consistently by all table games personnel.</li>
<li>Maintain strict confidentiality of all company and patron information.</li>
<li>THIS IS NOT A COMPLETE AND EXHAUSTIVE LIST OF DUTIES REQUIRED FOR THE POSITION. A COMPLETE LIST OF DUTIES WILL BE PROVIDED TO SELECTED CANDIDATES PRIOR TO FINAL HIRING.</li>
</ul>
Minimum Qualifications
<ul>
<li>High school diploma or GED required; college degree preferred.</li>
<li>Minimum 5 years of table games supervisory experience required.</li>
<li>In-depth knowledge of all major table games (e.g., Blackjack, Roulette, Craps, Baccarat).</li>
<li>Must be able to work flexible hours, including nights, weekends, and holidays.</li>
<li>Must be able to be approved and maintain licensure as required by Pennsylvania Gaming Control Board.</li>
<li>Must have thorough knowledge of applicable Federal and State Law, as well as Pennsylvania Gaming Control Board Regulations.</li>
<li>Strong leadership qualities with the ability to motivate and guide a team.</li>
<li>Exceptional communication skills for interacting with staff &amp; clients.</li>
<li>Knowledgeable in Microsoft Office or other equivalent software as needed.</li>
</ul>
If you are enthusiastic about safety and have the expertise to lead a dedicated tables game team, we encourage you to apply for this vital role.
Why Happy Valley Casino?
<ul>
<li>Competitive Medical, Dental, &amp; Vision Insurance</li>
<li>Vacation &amp; Sick Time That Promote Work/Life Balance</li>
<li>Company Paid Life Insurance</li>
<li>Retirement Options</li>
<li>Free Employee Assistance Program</li>
<li>Robust Employee Recognition Program</li>
<li>Local and National Discount Programs Through EAP &amp; Tickets@Work</li>
<li>Unlimited growth potential</li>
</ul>

Table Games Shift Manager

<h3>Job Description</h3>
Job Description
The Sales Manager, under the direction of the VP of Marketing and Sales, reviews the sales strategy that will obtain maximum occupancy levels and highest average rate room rate. The position is responsible for all convention group business related to the market segments which they are assigned, with prospecting, solicitation and oversight of each group. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations. 
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
<ul>
<li>Solicits new business, responds and creates proposals.</li>
<li>Negotiates contracts, hotel rates, Audio Visual services, and additional services.</li>
<li>Routes and delegates functions from the meeting planner to the proper department, i.e. Audio Video Changes, Rooming Lists, Food Changes, Hotel Changes, etc.</li>
<li>Travel to trade shows and represent Kewadin and its products and services.</li>
<li>Attends and participates in pre and post-convention meetings, review accounts, and communicates to appropriate departments when accounts are ready for billing.</li>
<li>Collects payment for events.</li>
<li>Enters bookings into property management systems.</li>
<li>Prepares, writes, and maintains quarterly sales reports.</li>
<li>Verifies billing prior to settlement. </li>
</ul>
ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)
<ul>
<li>Sets up and works slot tournaments.</li>
<li>All other job-related duties as assigned. </li>
</ul>
CONTACTS:
Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers. 
PHYSICAL REQUIREMENTS:
Position light with primarily sitting/lifting of maximum of 20 pounds. Physical factors include constant sitting, use of hearing, near/midrange/far vision, depth perception, color vision, typing; frequent standing, walking, use of field of vision; occasional carrying/lifting/pushing/pulling, stooping, kneeling, reaching, bending, manual handling and travel. Working conditions include occasional exposure to noise. Potential hazards include constant computer use. 
REQUIREMENTS:
Education: High School diploma or equivalent required. Bachelor's Degree in Business, Hospitality or Sales related fields preferred.
Experience: Minimum of 1 year of sales experience required with 3 years preferred.
Certification/License: Will be required to have a criminal background investigation done under the rules of the National Indian Gaming Commission. 
Knowledge, Skills and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and database software. Knowledge of Hotel, Sales, and Catering software preferred. Knowledge of convention business is preferred. Knowledge of Hospitality business preferred Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must have excellent public relation/customer service skills and be able to exhibit friendly and positive attitude and establish and maintain effective communication with co-workers, supervisors and guests. Must possess good leadership skills. Must be able to work under pressure and handle difficult situations. Must be able to travel to trade shows, conventions and other Kewadin Casino locations. Excellent analytical, problem solving, and decision-making skills required. Native American preferred.
 Job Posted by ApplicantPro

Sales Manager

<h3>Job Description</h3>
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES 
The following and other duties may be assigned as necessary:
• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of customer service to all guests and team members.
• Safeguard casino assets at all times.
• Manage supervisory staff to ensure consistent operations. Train supervisors to ensure they have the necessary skills needed to effectively perform their duties.
• Responsible for schedules for Count Room personnel to ensure efficient operation. Maintain adequate parts inventory and supplies for daily functions.
• Provides leadership and supervision to count team, including for drop and count activities.
• Responsibilities include but are not limited to interviewing, hiring and training team members; planning, assigning and directing and delegating work; appraising performance; rewarding and coaching team members; addressing concerns; and resolving problems.
• Demonstrates a comprehensive understanding of the internal control system and departmental policies and procedures.
• Coordinates with appropriate departments to develop and define drop routes, including submitting drop schedules to Casino management and to the Gaming Commission.
• Ensures efficient and proper use and maintenance of currency counting equipment.
• Identifies problems, makes recommendations and participates in process improvements as appropriate.
• Communicates information to other departments as appropriate, and provides detailed documentation for departmental procedures and updates.
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Effectively use, administer and manage rewards and recognition for front line team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Supervise and manage attendance and time records of team members.
• Effectively manage departmental expenses.
• Must adhere to regulatory, department and company policies. 
• Perform all job duties in a safe and responsible manner.
• Performs other job related and compatible duties as assigned.
QUALIFICATION REQUIREMENTS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 
• Associates Degree from an accredited college or university; or equivalent combination of education and experience.
• Three (3) or more years count room experience, including prior supervisory experience.
• Must be proficient in Microsoft applications 
• Ability to speak and communicate effectively with individuals and after groups of people
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
• Must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form
• Must be able to acquire and maintain appropriate gaming license
LANGUAGE SKILLS 
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
MATHEMATICAL SKILLS 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Must be able to efficiently and accurately count money and gaming chips and make change. Possess ability to operate an adding machine and have basic computer skills.
REASONING ABILITY 
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Employee will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Count Room Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Westgate Las Vegas Resort &amp; Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.
Job Description 
GENERAL SUMMARY OF DUTIES:
The Player’s Club manager is responsible for supervising the WOW Casino Rewards Desk and leading the team responsible for growing a customer database through new enrollment; as well as managing customer requests and resolving guest issues.&nbsp; The manager will oversee the development, coordination and implementation of policies, procedures, and guidelines, as well as assist and aid in the improvement of the operations and functions within the department. The Player’s Club Manager is responsible for promoting and retaining a highly skilled work force within the department as well as fostering a culture of excitement, efficiency, and exceptional customer service to ensure optimum guest satisfaction and repeat visits.&nbsp; Will also be responsible for other marketing initiatives as required.
ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)
The ideal candidate can think strategically, is action-oriented, and an effective leader providing direction and support when needed. The WOW Casino Rewards Manager will maintain a strong, productive, and communicative relationship with lead contacts within the property. The ability to communicate effectively at all levels of the organization is essential. All duties are to be performed in accordance with departmental and Westgate policies, practices, and procedures.
<ul>
<li>Responsible for scheduling, hiring, training, development, motivation, and supervision of Player’s Club. Recommend wage increases, promotions, evaluation ratings and other employment actions for team members.</li>
<li>Ensures all direct reports have the knowledge and necessary resources to perform their duties effectively, including written standard operating procedures, pre-shifting, maintaining a clean and organized workspace that includes up-to-date marketing collateral, and functioning computer stations.</li>
<li>Oversees the administration of promotions and casino offers, including assisting in the development &amp; implementation of procedures and guidelines.</li>
<li>Responsible for managing &amp; ordering workspace supplies as well as player’s club materials &amp; inventory.</li>
<li>Manages the casino offer &amp; promotions segments of the slot marketing system to ensure maximum efficiency at the WOW Player’s Club.</li>
<li>Assists in establishing departmental objectives and business plans for player’s club and its promotions including budgeting, staffing and goal setting.</li>
<li>Complies with Westgate Las Vegas Resort &amp; Casino standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.</li>
</ul>
Qualifications 
PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES)
<ul>
<li>Strong management skills</li>
<li>Public relations skills preferred.</li>
<li>Strong written and communication skills.</li>
<li>Understanding of the casino player management system.</li>
<li>Knowledge of, and experience in creating, developing, and/or implementing casino promotions &amp; offers for casino customer required.</li>
<li>Ability to promote and execute all phases of planning with all involved departments.</li>
</ul>
 Additional Information 
EXPERIENCE&nbsp; REQUIREMENTS:
<ul>
<li>2 years minimum customer service background required.</li>
<li>2 years minimum casino experience required.</li>
<li>2 years minimum casino players club/loyalty programming preferred.</li>
</ul>
EDUCATION REQUIREMENTS:
<ul>
<li>Any combination of education, training, or experience that provides the required knowledge, skills, and abilities</li>
</ul>

Players Club Manager

<h3>Job Description</h3>
Job Description
ABOUT RUBY'S DINER
On December 7th, 1982, the doors to the very first Ruby's Diner opened at the end of the Balboa Pier in Newport Beach, CA. What once was an old bait shop had been transformed into a sparkling diner with authentic antique decor, jiving tunes from a past time, and friendly service -- Ruby's Diner was seemingly straight from the 1940's. The tiny 45-seat restaurant, which was named after its founder's mother, Ruby, opened with just three employees and a simple menu of hamburgers, hot dogs, and malts. In its first day, it brought in a whopping $63, but most importantly, smiling guests looking to remember a simpler, happier time.
Now, over 35 years later, over 30 Ruby's Diner restaurants can be found in all different parts of the country such as California, Nevada, Texas, and Pennsylvania, including mall, casino, and airport locations. We're proud to continue our legacy of providing guests with quality service, delicious diner cuisine, and what we like to call Ruby Magic. Here's to many more years of Shooby Doobying down to Ruby's, and here's to people like you who make our company what it is today!
 
SUMMARY
Ruby's Diner is currently seeking a Full-Time Assistant Manager. The assistant manager will supervise, provide direction, and assist staff in all areas of the business. Key areas of focus are customer service, sales, marketing, product quality, service, safety, and cleanliness.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Works with the General Manager executing restaurant's business plan. </li>
<li>Manages restaurant operation during scheduled shifts.</li>
<li>Assigns tasks and creates work schedules to ensure adequate shift coverage.</li>
<li>Monitors inventory levels, orders supplies, and manages deliveries.</li>
<li>Ensures store meets health, food safety, and safety regulations.</li>
<li>Exercises good judgment in decision-making and reporting issues to the GM.</li>
<li>Resolves customer complaints.</li>
<li>Coordinates training sessions ensuring staff meet compliance and job performance measures.</li>
<li>Maintains critical product and service quality standards. restaurant cleanliness and sanitation, timely service.</li>
<li>Markets the restaurant.</li>
<li>Builds sales and manages the restaurant budget.</li>
<li>Assists in optimizing profits by controlling product and labor costs.</li>
<li>Ensures restaurant is in accordance with established company standards, policies and procedures.</li>
<li>Identifies talent, interviews, and hires new Crew Members.</li>
<li>Helps in any area of the restaurant when circumstances dictate.</li>
<li>Ensures key practices are followed during each shift.</li>
<li>Ensures team members follow health and safety guidelines daily.</li>
</ul>
 
EDUCATION and EXPERIENCE
<ul>
<li>Two or more years of restaurant experience (fast food/QSR management experience preferred.)</li>
<li>High school diploma or equivalent required.</li>
</ul>
 
Eureka Food Enterprises - Ruby's Diner, LLC. is an Equal Opportunity and Affirmative Action Employer. The Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
 Job Posted by ApplicantPro

Assistant Manager

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.
<ul>
<li>Demonstrate financial comprehension of the Cafe’s budget and P&amp;L.</li>
<li>Execution and development of marketing initiatives. </li>
<li>Development of sales strategies that generate consistent year-over-year entrée count growth.</li>
<li>Manage marketing expenses in accordance with the Cafe’s budget and forecast models.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation. </li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. </li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met. </li>
<li>Ability to ideate and execute meetings &amp; events that exceed the expectations of all clients.</li>
<li>Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. </li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. </li>
<li>Support team development and advancement along well-defined career paths. </li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. </li>
<li>Possess a self-motivated approach to his/her own personal and professional growth. </li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>5+ years in a sales and marketing role preferably in a hospitality setting. </li>
<li>Experience with CRM platforms. </li>
<li>Expertise in social media platforms.</li>
<li>Background in music industry a plus.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for sales.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. </li>
<li>Ability to sit for extended periods of time. </li>
<li>Ability to make repeating movements of the arms, hands, and wrists. </li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear. </li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. </li>
<li>Ability to turn or twist body parts in a circular motion. </li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. </li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

MANAGER - CAFE SALES & MARKETING

<h3>Job Description</h3>
Job DescriptionJOB SUMMARY
The Event Service Manager is responsible for overseeing proper set-up and overall organization and cleanliness of event space within compliance of all health and safety regulations and company guidelines. The Event Service Manager will work closely with the Sales, Banquet, Beverage and Entertainment teams in planning, supervising and scheduling staff according to event schedules
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
<ul>
<li>Develop and provide proper training to Banquet houseman crew to ensure basic understanding of all standards and safe operation of required equipment.</li>
<li>Develop schedule for banquet houseman staff based on upcoming events.</li>
<li>Assist with set-ups as needed to ensure the department runs efficiently.</li>
<li>Ensure equipment is in full working order and report any defects;</li>
<li>Establish and maintain sufficient pars of required supplies.</li>
<li>Establish and monitor cleaning schedule of all event and pre-function space, including Back of House of Event Center ensuring the space always remains organized and presentable within established cleanliness and quality standards.</li>
<li>Anticipate and prepare equipment needs based on event orders</li>
<li>Assist back of house team when requested.</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation.</li>
<li>Coordinate with outside vendors and decorators to ensure anything brought onto property is approved and meets all fire and safety codes</li>
<li>Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner.</li>
<li>Maintains a professional work environment with supervisors and staff.</li>
<li>Assist in other projects, as directed.</li>
<li>Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed</li>
</ul>
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
<ul>
<li>Previous supervisory experience in event set-up / banquet service preferred including knowledge of Concert and Meeting Rooms Set up, service standards, guest relations and etiquette preferred</li>
<li>Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism;</li>
<li>Must possess strong organizational and excellent communication skills.</li>
<li>Ability to work in outdoor areas as necessary</li>
<li>Must be a minimum of 21 years of age or older upon employment.</li>
<li>Must have a professional appearance and be a team player.</li>
<li>Must present a well-groomed and professional appearance.</li>
<li>Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.</li>
<li>Ability to resolve problems/conflicts in a diplomatic and tactful manner.</li>
<li>Must be able to be approved for and maintain a valid gaming license.</li>
<li>Must be available to work nights, weekends, and holidays as required.</li>
<li>Employment is contingent upon a favorable outcome of a background investigation and drug screening.</li>
<li>Employment is contingent upon a favorable outcome of a background investigation and drug screening.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
<ul>
<li>Must be physically mobile with reasonable accommodation and be able to maneuver to all areas of the casino.</li>
<li>Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.</li>
<li>Must be able to lift and carry up to 75 pounds.</li>
<li>Must be able to bend, reach, kneel, twist, and grip items while working.</li>
<li>Manual dexterity and coordination to operate office equipment, including telephones and computers.</li>
<li>Ability to operate in mentally and physically stressful situations.</li>
<li>Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.</li>
</ul>
SaracenCasinoResortisanEqualOpportunityEmployer.

Event Service Manager

<h3>Job Description</h3>
Job Description
About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together. We were recognized as one of Glassdoor's "Best Places to Work".
Location
Cincinnati, OH (Fully Onsite)
About the Role
We aim to be the number one sports betting and online gaming company in the United States and as an early employee, you'll not only impact the company's success through your own work, but you'll have the opportunity to contribute across departments, shaping the future of the company. You would be working with a team of experienced professionals, analyzing customer accounts for all verticals, and mitigating risk and fraud while leading teams and elevating the customer experience.
Responsibilities
<ul>
<li>
Oversee all Sportsbook operations and Writer activity on a shift-by-shift basis, ensuring active customer engagement representative of the brand
</li>
</ul>
<ul>
<li>
Ensure opening and closing procedures are completed, including but not limited to, cash transactions, safe verification, and retention
</li>
</ul>
<ul>
<li>
Monitor and make recommendations on Sports Book risk and liability, leading up to and during sporting events
</li>
</ul>
<ul>
<li>
Collaborate with Cage Management Team and Workforce Management to ensure proper scheduling and labor levels
</li>
</ul>
<ul>
<li>
Coach and develop team member knowledge and competence 
</li>
</ul>
<ul>
<li>
Ensure employees on shift adhere to established internal policies and procedures, including compliance and any applicable jurisdictional regulations and laws
</li>
</ul>
<ul>
<li>
Ensure compliance with currency transaction requirements, Title 31, AML and Suspicious Activity Reporting for Casinos (SARC)
</li>
</ul>
<ul>
<li>
Ensure all customer-facing touchpoints are in order including kiosks, AV, data walls, odd sheets, seating, queuing, and signage
</li>
</ul>
<ul>
<li>
Lead by example by demonstrating and executing BetMGM standards with customers and team members
</li>
</ul>
<ul>
<li>
Assist customers with all digital related app wagering items, including but not limited, to deposits, withdrawals, registrations and customer service escalations
</li>
</ul>
<ul>
<li>
Explain betting lines and odds to customers
</li>
</ul>
<ul>
<li>
Monitor and address employee and guest concerns and issues
</li>
</ul>
<ul>
<li>
Approve over-the-limit wagers for the property and complimentary items for guests
</li>
</ul>
<ul>
<li>
Escalate any issues to proper stakeholders, including but not limited to, Trading, Customer Service, and Human Resources
</li>
</ul>
<ul>
<li>
Perform all duties deemed necessary for the success of the department
</li>
</ul>
Essential Functions
<ul>
<li>
Knowledge of sports wagering systems, sports markets and odds
</li>
</ul>
<ul>
<li>
Must be able to stand, walk, bend, reach, lift to 10 pounds without assistance, and operate computers and other technological devices for extended periods of time
</li>
</ul>
<ul>
<li>
Must be able to promote a safe and healthy work environment to improve profitability, morale, and reduce absenteeism
</li>
</ul>
<ul>
<li>
Must be able to clearly understand and deliver messages essential to profitability, cooperation, and team building
</li>
</ul>
<ul>
<li>
Must be able to create and maintain a customer service environment which focuses on attracting and retaining customers, creating positive experiences, and solidifying our brand
</li>
</ul>
<ul>
<li>
Must have the ability to adjust to and embrace change while working in a fast-paced and constantly evolving environment
</li>
</ul>
<ul>
<li>
Must have the ability to listen to and understand other people's needs through interpersonal skills focused on teamwork and leadership
</li>
</ul>
Qualifications
<ul>
<li>
Minimum one (1) years' experience in race/sports betting, gaming, leadership or related field
</li>
</ul>
<ul>
<li>
Exceptional written and verbal communication skills
</li>
</ul>
<ul>
<li>
Working knowledge of Race and Sports
</li>
</ul>
<ul>
<li>
Excellent customer service skills
</li>
</ul>
<ul>
<li>
Ability to gain and maintain a Gaming License through the proper regulatory body
</li>
</ul>
Compensation
The hourly salary range for this position is $27.88 - $36.60. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Gaming Compliance &amp; Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.
About Our Culture Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars: Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience. Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined. Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day. Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more! Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you. If you need assistance or accommodation with your application due to a disability, you may contact us at <a href="mailto:recruitment@betmgm.com" target="_blank">recruitment@betmgm.com</a>.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
#LI-ONSITE #LI-JM2

Retail Operations Shift Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, guests, and vendors. Work effectively as a team contributor on all tasks. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary guest and employer confidentiality during and beyond the terms of employment. Adhere to all work rules, policies &amp; procedures, and safety standards. Present a well-groomed appearance that reflects professionally upon the Security Department. Proactively train, develop, and lead Security team members.
Position Purpose
To lead and direct the daily activities of the Security Department to ensure protective oversight for persons and property and Casino compliance. To provide outstanding Guest Service for our guests, as well as safeguard our guests, team members, and Casino assets. To lead the day-to-day operations of the department, as well as provide guidance and sufficient training to team members.
Knowledge, Skills, and Abilities
<ul>
<li>Overseeing the activities of the Security Department. </li>
<li>Ensuring that company assets, team members and guests are protected by utilizing an effective training program and certification plan for Security team. </li>
<li>Provide an objective investigation and documentation of complaints, allegations of theft, workplace accidents and procedural violations.</li>
<li>Provide oversight and execution of all training of new team members, ongoing training assignments, and scheduling needs.</li>
<li>Coach and mentor team members as often as necessary to ensure successful operations. </li>
<li>Be knowledgeable in all applicable policies &amp; procedures.</li>
</ul>
 
<ul>
<li>Responsible for compliance with internal control standards, as well as Federal, State &amp; Tribal laws and regulations.</li>
<li>Work closely with Department Managers, Casino Administration, and outside Law Enforcement to resolve any immediate concern or situation.</li>
<li>Maintain a HIGH level of confidentiality.</li>
<li>Complete any other duties as assigned.</li>
</ul>
 
Requirements:
Education and Qualifications 
<ul>
<li>Must be at least 21 years of age.</li>
<li>High School diploma required</li>
<li>At least 3-5 years of previous relevant experience, or an equivalent combination of experience and education is preferred. </li>
<li>Gaming industry experience is highly preferred. </li>
<li>Previous experience in loss prevention or law enforcement is preferred, and prior supervisory experience. </li>
<li>Must possess the ability to act in response rationally and responsibly to emergency/life-threatening situations. This includes sufficient knowledge of the use of force techniques and when they should be utilized.</li>
<li>CPR Certification (company provided)</li>
<li>Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature. </li>
<li>Must be willing to attend training and meetings outside of the scheduled work hours, if required.</li>
<li>Must have a valid Driver’s License and be able to safely drive a company vehicle on request.</li>
<li>Must have problem solving skills, keen observation skills and computer skills.</li>
<li>Must be able to communicate effectively, both orally and in writing.</li>
<li>Must be able to make clear, level-headed decisions under pressure and/or emergency circumstances.</li>
<li>Must be able to obtain/maintain Gaming License</li>
<li>Be able to complete other assigned tasks.</li>
</ul>
 
Special Position Requirements
<ul>
<li>Firearms training certification from one or more of the following-</li>
<li>Oklahoma CLEET Certification or out-of-state equivalent.</li>
<li>NRA Firearms Training Certification.</li>
<li>Any other firearms training certification with the approval of the Department Director and appropriate documentation.</li>
</ul>
Licensing
<ul>
<li>Must be able to obtain and maintain the required Gaming License</li>
</ul>
Work Requirements 
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
 
Acknowledgment
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position and satisfy the expectation for regular attendance.

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