<h3>Job Description</h3>
Job Description
Job purpose
The General Manager is responsible for the successful overall direction, administration, and coordination of all activities at the property, in accordance with the policies and objectives established by the Company, with the ultimate objective to provide the maximum profit and return on investment.
Duties and responsibilities
<ul>
<li>Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.</li>
<li>Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.</li>
<li>Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members. </li>
<li>Create, develop, and implement an effective strategy of corporate organization, setting objectives for future growth and expansion.</li>
<li>Ensure the quality of management operations in all areas of the organization.</li>
<li>Establishes performance and profit objectives for short-term and long-term goals.</li>
<li>Facilitate the flow of information throughout the property, and develops effective corporate procedures and controls, by organizing and presiding over regularly scheduled meetings.</li>
<li>Held accountable, to the highest degree, for the accuracy and thoroughness of property records and reports.</li>
<li>Maintain appropriate staffing levels in the top management level of the Company, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating top management executives, as needed.</li>
<li>Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.</li>
<li>Promote positive public/team member relations at all times. </li>
<li>Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.</li>
<li>Maintain a clean, safe, hazard-free work environment within area of responsibility. </li>
<li>Safeguard the confidential information of all team members, department, and company records. </li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. </li>
<li>Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations. </li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s Degree is required, preferred in a business-related field.</li>
<li>Five (5) years of senior management experience in the casino industry is required.</li>
<li>Advanced degree strongly preferred.</li>
<li>Ability to obtain a gaming license.</li>
<li>Ability to work flexible schedules, including nights, weekends and holidays is required.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.</li>
<li>Extensive experience with accounting information systems.</li>
<li>Expert knowledge of MS Excel.</li>
<li>Experience in preparing and reviewing proformas and budgets for new and existing operations.</li>
<li>Experience with financial reporting, expense analysis, cost benefit analysis and financial statement interpretation.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.</li>
<li>Excellent interpersonal, organizational and communication skills.</li>
<li>Must possess basic mathematical skills to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.</li>
<li>Ability to read and understand all policies and procedures.</li>
<li>Must be able to communicate effectively with guests, team members and management in English, specific to position duties and responsibilities.</li>
<li>Must be able to complete standard forms and reports.</li>
</ul>
Benefits
<ul>
<li>Medical (HSA available with High Deductible Health Plans)</li>
<li>Dental</li>
<li>Vision</li>
<li>Life, AD&amp;D (including voluntary options for employee, spouse, and/or children)</li>
<li>Short-term Disability</li>
<li>Long-term Disability</li>
<li>401k with match</li>
</ul>

General Manager

<h3>Job Description</h3>
Job Description
Overview
The incumbent in this position is responsible for the administration of the reporting, investigation, and settlement of property casualty claims. Interfaces and coordinates with third party administrators, claims adjusters, and defense counsel on all litigated claims. Forecasts and projects all risk costs and allocations for the property; develops, implements, and trains team member safety programs. Oversees team member safety committees and safety awareness/promotion campaigns. Ensures that the property is in full compliance with all local, state, and federal Occupational Safety and Health Administration codes and regulations. Conducts regular programmed safety inspections for the purpose of hazard identification and fire and life safety audits. Coordinates and aligns company risk management strategies with personal and property goals and objectives. 
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Creates an atmosphere that induces guests to make Hard Rock Hotel &amp; Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Understand property objectives, standards, guidelines and budget to achieve effective performance in position.</li>
<li>Create, implement, deliver and maintain safety programs that will reduce or minimize the property’s exposure to risk.</li>
<li>Coordinate casualty claims processing including maintenance of all files, monitoring, auditing, and overseeing third-party administrative claims, setting reserves, file closure and overall services in order to ensure that all claims are administered according to company policy and carrier requirements.</li>
<li>Liaise between insurance carriers and attorneys to provide information regarding claims, litigation and settlement decisions.</li>
<li>Participate in litigation; including interrogatories, witness statements, interviews with attorneys and property personnel, and other required information. </li>
<li>Attend litigation hearings as a representative of the property.</li>
<li>Maintain, analyze and monitors workers’ compensation claims and costs; assure proper completion and distribution of all necessary paperwork for claims, maintain up to date information on the status of workers’ compensation; communicate with all involved parties to ensure effective and efficient administration of each claim.</li>
<li>Maintain loss history for all bodily injury and property damage claims in order to account for the various categories of deductibles on the property/casualty policies.</li>
<li>Coordinate all leaseholders, subcontractors, and taxi services to ensure their insurance is in accordance with company policy and that they have current Certificates of Insurance.</li>
<li>Prepares/presents reports for management, insurance carriers, controller, and other key team members at Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain.</li>
<li>Oversees property’s safety committee to ensure that the committee is achieving value added service goals and reports progress of the committee to the property’s executive team. </li>
<li>In alignment with company goals, sets property’s annual risk and safety goal and communicates progress towards that goal with all property executives on a monthly basis. </li>
<li>Conducts comprehensive accident investigations and develops corrective action plans for all incidents and accidents that occur on property. </li>
<li>Conducts regular and ad-hoc risk management and safety training sessions within all departments. </li>
<li>Interfaces with occupational health care providers.</li>
<li>Oversees property’s return to work program. </li>
<li>Attend and participate in meetings, completing follow-up as assigned. </li>
<li>Perform work regularly and predictably.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through the completion of a Bachelor’s Degree in business management or related field and 3 to 5 years’ experience in Risk Management or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
<li>Prior experience in Tribal Gaming preferred.</li>
<li>Must be at least twenty-one (21) years of age.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Liability claim processing and ability to use considerable independent judgment in decisions that influence overall liability claim processing.</li>
<li>Self-insured retention programs and large deductible plans.</li>
<li>Highly Effective written and verbal communication skills.</li>
<li>Creating, implementing, and training safety programs.</li>
<li>Interfacing with team members and guests in highly charged environments while maintaining a calm and professional demeanor.</li>
<li>Occupational health delivery systems and return to work programs. </li>
</ul>
ABILITY TO:
<ul>
<li>Be flexible to work varying shifts and time schedules as needed. </li>
<li>Communicate effectively with all levels of team members and guests.</li>
<li>Remain calm in a hectic, fast-paced atmosphere. </li>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Compose, review and comprehend, clear, concise and accurate reports.</li>
</ul>

MANAGER - RISK & SAFETY

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Blue Plate Manager, the incumbent is responsible for assisting Outlet Manager in overseeing the efficient and effective operation of the restaurant to provide a positive guest experience.
Essential Job Functions:
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li>
<li>Hires restaurant personnel in accordance to policy and procedure.</li>
<li>Trains and evaluates all restaurant personnel and enforces Food &amp; Beverage policies and procedures.</li>
<li>Ensures sanitation compliance throughout restaurants.</li>
<li>Promotes positive guest/employee relations.</li>
<li>Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.</li>
<li>Must be able to analyze food and beverage data.</li>
<li>Proficient knowledge of MS Word and Excel required.</li>
<li>Ability to interact with a diverse team of individuals.</li>
<li>Superior organizational and time management skills.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li>
<li>Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.</li>
<li>Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
High School Diploma or equivalent required, along with one (1) to three (3) years of restaurant supervisor experience or an equivalent combination of education and/or experience. Bachelors in Restaurant Management preferred. Ability to work flexible schedules, including nights, weekends and holidays is required.
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#FBHotJobs
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

RISE RESTAURANT - ASSISTANT MANAGER

<h3>Job Description</h3>
Job Description
Overview
Under the supervision of the Manager of EVS, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service.
#IndeedCincy
 
Responsibilities
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met. </li>
<li>Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.</li>
<li>Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.</li>
<li>Recommends adjustments to departmental procedures to more effectively service the guest.</li>
<li>Resolves problem situations to ensure total guest satisfaction.</li>
<li>Prepares daily reports and promotes effective communication both internally and with other departments.</li>
<li>Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.</li>
<li>Resolve guest problems/requests to ensure total customer satisfaction. </li>
<li>Attend and participate in meetings, completing follow-up as assigned. </li>
<li>Perform work regularly and predictably.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

ASST MANAGER - EVS

<h3>Job Description</h3>
Job Description
Overview
Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
The Marketing Promotions Manager is responsible for planning and implementing all of the property’s promotions, special events and activations. They work closely with the Vice President of Marketing to create a promotional calendar that maximizes revenue and profit. They also lead a team to ensure flawless execution of all events on and off property.
Duties and Responsibilities:
<ul>
<li>Plan, produce and maintain an on-going schedule of promotions.</li>
<li>Develop theme, format and budget specifications for specific promotions.</li>
<li>Develop proformas for new promotions, analyze the results of past promotions and events and make recommendations for the feasibility of repeating or modifying those promotions.</li>
<li>Maintain inventory of promotional items pre/post events, and ensure team members are accountable for any variances.</li>
<li>Act as master of ceremonies as needed.</li>
<li>Oversee expenditures to ensure budget requirements are met.</li>
<li>Coordinate all décor requirements for promotions.</li>
<li>Communicate all events information to operating departments to ensure timely coordination of all promotions.</li>
<li>Determine staffing needs and work schedules necessary to implement promotions.</li>
<li>Works with the Advertising Manager to ensure public awareness of events.</li>
<li>Develops contacts at area attractions to keep abreast of events in the market.</li>
<li>Maintains awareness of changes in the marketplace that may impact the nature of promotions planned at the Seminole Classic Casino.</li>
<li>Establishes an effective working relationship with all operating departments.</li>
<li>Must present a well-groomed appearance.</li>
<li>Must be organized and detail oriented.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
Supervisory Responsibilities:
Direct reports and dotted line TMs working with promotions teams on various events
 
Qualifications
Qualifications:
<ul>
<li>To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Must be able and willing to work a flexible schedule, to include evenings, weekends and holidays.</li>
</ul>
Education and/or Experience:
<ul>
<li>Three to five years experience in casino promotions and/or special events and a college degree in Marketing, Public Relations or related field preferred, or an equivalent combination of education and experience.</li>
</ul>
Knowledge, Skills and Abilities (KSA’s):
<ul>
<li>Must possess excellent communication, organization and multi-tasking skills.</li>
<li>Effective time management skills, along with the ability to forecast time management needs of others is required.</li>
</ul>
Language Skills:
<ul>
<li>Ability to read and understand all Seminole Tribe of Florida policies and procedures.</li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>Must be able to complete standard Seminole Tribe of Florida forms and reports.</li>
</ul>
Mathematical Skills:
<ul>
<li>Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.</li>
<li>Must be able to analyze Marketing and Promotions data.</li>
</ul>
Reasoning Ability:
<ul>
<li>Must be able to function and manage in non-standard situations where independent judgment is required and limited guidelines exist.</li>
</ul>
Computer Skills:
<ul>
<li>Must be computer literate.</li>
<li>Proficient knowledge of Microsoft Office, Excel and Word is required.</li>
<li>Experience is Casino Management Systems like CMP preferred.</li>
</ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
<ul>
<li>Must be able to continuously maneuver around the office and property, often standing for long hours.</li>
<li>Must be able to respond to visual and aural cues.</li>
<li>Must have the manual dexterity to operate a computer and other office equipment.</li>
<li>Must be able to push, pull and lift up to 30 lbs and able to bend, reach and stoop on a limited basis.</li>
</ul>
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
Duties and responsibilities are typically performed in the following two areas:
<ul>
<li>Professional office environment</li>
<li>Casino Floor with constant exposure to general public</li>
</ul>
Synopsis:
The Marketing Promotions Manager is responsible for planning and implementing all of the property’s promotions. Three to five years experience in casino promotions and/or special events and a college degree in Marketing or Public Relations preferred, or an equivalent combination of education and experience. Must be able to continuously maneuver around the office and property, often standing for long hours. Must be able to respond to visual and aural cues. Must have the manual dexterity to operate a computer and other office equipment. Must be able to push, pull and lift up to 30 lbs and able to bend, reach and stoop on a limited basis.
Indian Preference Policy:
In accordance with the Civil Rights Act of 1964, Title VII, Part III, Section 703, Exemption of Native Americans and Tribal Ordinance C-109-80 which mandates that preference be given to Indians when hiring, promotions, training and all other aspects of employment. First preference in hiring, training, promoting and all other aspects of employment will be afforded to members of the Seminole Tribe of Florida who meet the minimum job requirements.

PROMOTIONS MANAGER

<h3>Job Description</h3>
Job Description
Overview
The Food &amp; Beverage Assistant Manager oversees aspects of managing the Youyu restaurant with support of the Manager of Youyu to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.
#IndeedCincy
 
Responsibilities
<ul>
<li>Accomplish F&amp;B objectives by contributing to strategic planning processes with Manager of F&amp;B.</li>
<li>Work with the Manager of F&amp;B to develop and implement project plans and priorities that support the current and future direction of Hard Rock. </li>
<li>Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.</li>
<li>Develop, implement and evaluate training and performance management program.</li>
<li>Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture.</li>
<li>Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.</li>
<li>Respond and seek resolutions to all guest concerns: live, by phone and email. </li>
<li>Work with Shipping and Receiving to manage inventory and the flow of goods.</li>
<li>Conduct regular inventories, manage controls and ensure achievement of food &amp; beverage cost margins established in budget.</li>
<li>Maintain information on menus, prices, food and drink recipes, etc.</li>
<li>Ensure accuracy and completion of all required reporting.</li>
<li>Review and develop Guest history records to enhance personalized service for repeat Guests.</li>
<li>Ensure control of all hard keys and electronic keys required to operate the department.</li>
<li>Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections. </li>
<li>Inspect product levels and storage areas to determine if enough supply is on hand.</li>
<li>Work with other departments to accomplish tasks, as needed.</li>
<li>Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.</li>
<li>Perform additional duties as requested by the Manager of Food &amp; Beverage.</li>
<li>Lives the Brand</li>
</ul>
 
Qualifications
<ul>
<li>Ability to stand and sit for extended periods of time.</li>
<li>Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise</li>
</ul>

ASST MANAGER - YOUYU

<h3>Job Description</h3>
Job DescriptionDescription:
TPI is seeking a Software Delivery Manager to support our mobile app development teams in delivering high-quality software products using Agile and Sprint methodologies. This position will facilitate team collaboration and software project tracking while ensuring adherence to Agile principles, and assist in Sprint cycles to drive efficient project delivery. Your understanding of technical details and communication skills will help bridge our development and customer success teams, allowing us to efficiently produce innovative and maintainable mobile applications and supporting services.
 
Essential Functions:
<ul>
<li>Ensure adherence to Agile principles and values</li>
<li>Verify teams are working on prioritized tasks and user stories</li>
<li>Track and report on progress and identified blockers</li>
<li>Host daily stand-ups</li>
<li>Encourage team discussion, collaboration, and problem-solving across all technical areas</li>
<li>Remove impediments and obstacles hindering team progress</li>
<li>Provide technical expertise and guidance to Client Success team</li>
<li>Help teams adopt and align with best practices and coding standards</li>
<li>Communicate team progress, risks, and dependencies to stakeholders</li>
<li>Collaborate with PM’s to assist in managed expectations and ensure alignment with project goals</li>
<li>Track and analyze team metrics (e.g., velocity, lead time, cycle time)</li>
<li>Provide insights to inform process improvements</li>
<li>Create and prioritize cards (issues, tasks, user stories) in JIRA</li>
<li>Ensure cards have clear descriptions, estimates, and due dates</li>
<li>Monitor board columns, workflows and time logs</li>
<li>Analyze board data to identify trends and areas for improvement</li>
<li>Provide resource requirements for new apps and features to help ensure accurate timelines in project planning</li>
</ul>
Requirements:
<ul>
<li>2+ years of experience in software development or a similar role providing first-hand experience with general web and mobile technologies</li>
<li>Strong understanding of Agile principles, values, and methodologies (Scrum, Kanban, etc.)</li>
<li>Experience with Sprint practices and resource management</li>
<li>Excellent communication, facilitation, and interpersonal skills</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Experience with JIRA</li>
<li>Technical background in mobile app development (iOS, Android, or cross-platform)</li>
</ul>
Preferred Education and Experience:
<ul>
<li>Certification in Agile methodologies (e.g., CSM, SAFe)</li>
<li>Experience with mobile app development tools and technologies (Flutter experience a plus)</li>
<li>Knowledge of DevOps practices and tools</li>
<li>The ability to publish mobile apps to the Google Play and Apple App stores</li>
<li>Casino Gaming industry experience</li>
</ul>
What We Offer
<ul>
<li>Competitive salary and performance bonuses</li>
<li>Comprehensive health, dental, and vision benefits</li>
<li>401(k)</li>
<li>Flexible working hours and remote work options</li>
</ul>
Physical Demands: Must be able to sit for extended periods of time. Some standing and walking are required. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for computer tasks.
 
Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 4:00 p.m., but the schedule varies and requires flexibility to work as needed in the evenings and weekends. Typically, 40 hours per week.
 
TPI is a family-owned and operated company based in Des Moines, IA, with over 50 years of experience in direct marketing. Specializing in the casino industry, our mission is to connect casinos with their players through a variety of marketing channels. While we are best known for our expertise in direct mail, our offerings have expanded to include variable data programming &amp; automation, app development, digital services, and player portal solutions. As a leader in casino marketing, we work with over 300 casinos each month, helping them reach more than 10 million people nationwide. Join our team and be part of our continued success, with competitive salaries, benefits, and opportunities for personal and professional growth.

Software Delivery Manager

<h3>Job Description</h3>
Job Description
Overview
Job Title: Guest Services Manager
Salary/Shift: $60,000- $65,000
Status: Full Time
Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Hotel Manager to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. 
 
Responsibilities
Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all employment applicable federal, state and local employment related laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals.
<ul>
<li>Responsible for managing the performance of the Front Desk to meet department and property business objectives.</li>
<li>Coaches and manages Team Members.</li>
<li>Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.</li>
<li>Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards.</li>
<li>Resolves guest complaints and ensures guest satisfaction.</li>
<li>Completes reports and projects as assigned by Hotel Management.</li>
<li>Works closely with other departments such as PBX, Reservations, VIP Services and Housekeeping.</li>
<li>Performs other incidental and related duties as required and assigned.</li>
</ul>
 
Qualifications
<ul>
<li>Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort.</li>
<li>High School Diploma required.</li>
<li>Exceptional written and verbal communication skills.</li>
<li>Computer proficient.</li>
<li>Ability to read and analyze reports and guest folios.</li>
<li>Ability to manage hotel inventory and pricing in a fast-paced environment.</li>
</ul>
Part Time and Full Time Team Members Will Enjoy:
<ul>
<li>Team Member (TM) Referral Program </li>
<li>Education/Tuition Reimbursement up to $6,000 per calendar year</li>
<li>Career Development and Advancement Opportunities</li>
<li>Flexible Work Schedules</li>
<li>Drawings totaling $100 in Weekly Cash Prizes</li>
<li>Paid Trips to Atlantis Casino Resort and Spa</li>
<li>1 Free Meal per Shift</li>
<li>Round Trip Bus Tickets for $4 per Day ($20 Savings)</li>
<li>Free Parking</li>
</ul>
Full Time Team Members also enjoy:
<ul>
<li>Paid Vacation</li>
<li>6 Observed Holidays</li>
<li>Health Benefit Insurance Package (medical, dental, vision, disability, and more)</li>
<li>401k Retirement Plan with Company Match</li>
</ul>
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at <a href="http://www.casinoshuttle.com" target="_blank">www.casinoshuttle.com</a>. As a Team Member of Monarch you can ride the casino bus for only $4 per day!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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