<h3>Job Description</h3>
Job Description
Help Desk / Technology Analyst – Onsite in downtown Portland, OR.
We’re seeking a full-time Technology Analyst to provide onsite technical support for our client&nbsp;offices in downtown Portland, OR. This position serves as the first point of contact for end users needing assistance with laptop, desktop, and related IT systems. You’ll troubleshoot daily support issues, install and maintain hardware/software, and work closely with Tier 2 and senior IT staff.
This is an onsite role, Monday–Friday, 8:00 AM to 5:00 PM PST, with a mandatory 1-hour lunch break. Occasional overtime opportunities are available.
Key Responsibilities:
<ul>
<li>
Provide onsite support, including diagnosis, troubleshooting, and resolution of desktop and end-user IT issues
</li>
<li>
Install, configure, test, and maintain workstations and peripheral equipment
</li>
<li>
Monitor and manage workstation hardware/software performance and issues
</li>
<li>
Maintain inventory records of hardware and software assets
</li>
<li>
Collaborate with client managers and Tier 2 IT staff on complex issues
</li>
<li>
Support network and workstation operations, including connectivity and application support
</li>
<li>
Participate in testing and feedback for new systems, updates, mobile devices, and software
</li>
<li>
Assist senior IT staff with escalated issues and advanced troubleshooting
</li>
<li>
Maintain efficient deployment checklists and documentation for all systems
</li>
<li>
Consistently document issues, resolutions, and support procedures in ticketing system
</li>
</ul>
Requirements:
<ul>
<li>
Proficient in Microsoft Windows 10/11 and mobile platforms (iOS and Android)
</li>
<li>
Strong hands-on experience with hardware troubleshooting and support
</li>
<li>
Clear, professional communication skills – verbal, written, and interpersonal
</li>
<li>
At least 3 years in a customer-facing or IT support role
</li>
<li>
Solid critical thinking, problem-solving, and analytical skills
</li>
<li>
Ability to clearly translate technical concepts into user-friendly language
</li>
<li>
Strong organizational skills and attention to detail
</li>
<li>
Ability to work independently and manage priorities effectively
</li>
<li>
Must have reliable transportation and ability to travel up to 3 hours to remote office locations.
</li>
</ul>
Benefits:
<ul>
<li>
3 weeks paid time off per year (PTO)
</li>
<li>
401(k) retirement plan
</li>
<li>
Comprehensive health, dental, and vision insurance
</li>
<li>
Opportunity for overtime pay
</li>
<li>
Supportive team environment with long-term client engagement
</li>
</ul>
If this sounds like a fit, we’d love to hear from you! Please submit your resume and any relevant details about your background and interest.
Company DescriptionSparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff. 
<h3>Company Description</h3>
Sparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff.

Technology Analyst / Help Desk

<h3>Job Description</h3>
Job Description
Job Summary: We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support. After 90 days the person will be able to move to a hybrid model.&nbsp;
 Responsibilities: • Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions. • Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices. • Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems. • Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees. • Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through. • Maintain IT inventory and ensure equipment is properly allocated and tracked. • Provide end-user training and guidance on software, hardware, and IT policies to empower employees. • Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements. • Identify recurring issues and recommend solutions to improve efficiency and user satisfaction.
 Requirements: • Associate degree in Information Technology, Computer Science, or equivalent experience. • 1-2 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks. • Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools. • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools. • Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing. • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success. • Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment.
 Preferred Qualifications: • CompTIA A+, Network+, or ITIL Foundation certification. • Experience with Active Directory and IT asset management. • A proactive approach to problem-solving and continuous improvement.
Company DescriptionStaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere. 
<h3>Company Description</h3>
StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

IT Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionSalary: 
Job Title:Help Desk Analyst
Location: Virtual
Other Consideration: U.S. Citizen (Required)
 The Help Desk Analyst provides technical support to internal staff by troubleshooting hardware, software, and system issues, ensuring efficient and reliable IT operations. Duties and Responsibilities 
<ul>
<li>Strong troubleshooting and diagnostic skills</li>
</ul>
<ul>
<li>Excellent verbal and written communication</li>
</ul>
<ul>
<li>Ability to manage multiple requests with attention to detail</li>
</ul>
<ul>
<li>Customer-service mindset with patience and professionalism </li>
</ul>
Success Factors
<ul>
<li>Ability to think strategically and solve complex problems</li>
</ul>
<ul>
<li>Excellent communication and collaboration skills</li>
</ul>
<ul>
<li>Proactive, self-motivated, and results-oriented</li>
</ul>
<ul>
<li>Adaptable to changing business needs and priorities</li>
</ul>
<ul>
<li>Commitment to continuous learning and improvement </li>
</ul>
Qualifications 
<ul>
<li>High school diploma or equivalent required; IT-related certification or degree preferred</li>
</ul>
<ul>
<li>12 years of experience in a help desk or IT support role</li>
</ul>
<ul>
<li>Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting </li>
</ul>
Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.
WORK AUTHORIZATION
This role requires you to live within the United States.
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura s employees to perform their job duties may result in discipline up to and including discharge.
CLEARANCE REQUIREMENT
This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.
COMPANY DESCRIPTION
Sprezzatura (<a href="http://www.sprezzmc.com" target="_blank">www.sprezzmc.com</a>) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.
 
 remote work

Help Desk Analyst - CCSS

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract position where you will play a critical role in providing technical support for a variety of systems and applications. The ideal candidate will have hands-on experience in supporting virtual desktops and hardware, with a strong commitment to ensuring seamless IT operations. Responsibilities: • Provide technical support for virtual desktops, including Citrix-based environments and related tools such as Citrix Director and Unidesk layer applications. • Troubleshoot and resolve issues with hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners. • Utilize Epicor ticketing system to manage and track IT service requests, with training provided if necessary. • Assist end-users with Microsoft Windows 10 operating systems and related desktop applications. • Maintain and sanitize workspaces and equipment in compliance with health and safety guidelines. • Support and troubleshoot court-specific applications, ensuring all systems function efficiently. • Collaborate with team members to address IT-related inquiries and escalate issues as needed. • Provide excellent customer service by maintaining clear communication and timely issue resolution. • Conduct temperature checks and follow health protocols when visiting court buildings, as required. • Monitor and respond to IT call center requests during operating hours, Monday through Friday.• Minimum of 3 years of experience in a technical support or help desk role. • Proficiency in supporting Microsoft Windows 10 operating systems. • Familiarity with virtual desktop environments, particularly Citrix-based systems. • Experience with hardware troubleshooting, including Wyse thin clients, HP printers, and Fujitsu scanners. • Strong understanding of IT ticketing systems, with Epicor experience being a plus. • Ability to quickly learn and support specialized applications used within the organization. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills for effective end-user support.

Help Desk Analyst II

<h3>Job Description</h3>
Job Description 
NOTE: This position will be on-site at our office in Franklin, TN.
Position Summary: The IT Helpdesk Analyst provides support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be on-call.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people’s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team’s problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:
IT Helpdesk Representative (90%):
<ul>
<li>Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.</li>
<li>Effectively identifies service desk issues and resolves or escalates problems appropriately.</li>
<li>Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.</li>
<li>Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.</li>
<li>Proactively works with IT Service Management Processes and activities to provide timely and quality service.</li>
<li>Supports the Service desk tool, processes, and vendor relationships as appropriate.</li>
<li>Prioritizes work efforts and communicates with business units and end-users.</li>
<li>Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.</li>
<li>Configures new hardware for stores or office users and ships the equipment as necessary.</li>
<li>Provides shipping and tracking assistance for all IT equipment.</li>
<li>Utilizes basic hand tools to fix hardware or equipment.</li>
<li>Helps the team keep workstation and office area clean and organized.</li>
<li>Assists with various projects, including with outside departmental members.</li>
<li>Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.</li>
<li>Participates in inventory tracking, counting, and organization.</li>
<li>Remotely assists IT Field Services Technicians completing on-site troubleshooting.</li>
</ul>
Restaurant Advocate Representative (10%):
<ul>
<li>Evaluate what are critical issues needed to keep store running.</li>
<li>Answer main phone line for Restaurant Advocate to create critical/urgent tickets.</li>
<li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.</li>
<li>Coordinated outside Vendor services performed, follow up.</li>
<li>Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues.</li>
<li>Store Operations – store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com</li>
<li>Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)</li>
<li>Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #’s, Fundraising</li>
<li>Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations</li>
</ul>
Communications:
<ul>
<li>Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system.</li>
<li>Use empathy, understanding and technical knowledge as primary tools for customer support.</li>
<li>Works closely with various staff &amp; third-party vendors in support of day-to-day business processes.</li>
<li>Effectively communicates &amp; troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate.</li>
<li>Maintains a professional, proactive, and positive attitude and approach while providing services to end users.</li>
<li>Walk the customer through the problem-solving process.</li>
<li>Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel.</li>
<li>Follow-up and update customer status information.</li>
<li>Effectively collaborates and communicates as a liaison between various business departments.</li>
</ul>
Security:
<ul>
<li>Secures the computer rooms and business assets.</li>
<li>Maintains compliance with the IT Security Policy.</li>
<li>Safeguards employee and customer information while maintaining total confidentiality.</li>
<li>Maintains and administers portable device management applications such as IBM MaaS360.</li>
<li>Reports any security issues to the IT Director as appropriate.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience as a help desk technician or other customer support role.</li>
<li>Tech savvy with working knowledge of office automation production, databases, and remote control.</li>
<li>Good understanding of computer systems, mobile devices, and other tech products.</li>
<li>Ability to diagnose and resolve basic technical issues.</li>
<li>AA/AS in IT or Computer Science or relevant field experience.</li>
<li>CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.</li>
<li>Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.</li>
</ul>
Competencies:
<ul>
<li>Customer Service</li>
<li>Communication Skills</li>
<li>Ability to learn quickly</li>
<li>Troubleshooting/problem-solving skills</li>
<li>Ability to work well under pressure</li>
<li>Adaptability</li>
<li>Teamwork skills</li>
</ul>

<h3>Job Description</h3>
Job Description
SUMMARY OF JOB:&nbsp; &nbsp;The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department.&nbsp; The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager.&nbsp;
DUTIES &amp; RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: 
<ul>
<li>Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment.&nbsp;</li>
<li>Ensure all incidents are resolved against service level agreements including logging and tracking of support requests</li>
<li>Partner with internal IT teams and vendors to resolve incidents</li>
<li>Proactively learn and train peers on new products, services and technical solutions within organization</li>
<li>Build and maintain knowledge base for support and incident management</li>
<li>Configure new PCs using an SCCM imaging process and deploy to business locations.&nbsp;</li>
<li>Participate in a weekly on-call rotation for after-hours support</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES REQUIRED:
<ul>
<li>1-3 years of experience working in a Help Desk or Service Desk role</li>
<li>Associates or Bachelor degree in Information Technology or a related field preferred</li>
<li>Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android)</li>
<li>Experience with PC imaging and hardware repair.</li>
<li>Experience using incident and problem management ticketing solutions</li>
<li>Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps</li>
<li>Strong customer service ethic</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent analytical and problem solving skills</li>
<li>Ability to prioritize and quickly resolve issues</li>
</ul>
HowardHanna.com
Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
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Help Desk Technical Support Analyst I

<h3>Job Description</h3>
Job Description
Who we are!
At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain multi-year, multi-million-dollar mission critical applications for the US Government. Examples of such applications are Medicaid MMIS systems, Health Insurance Exchange, Child Support, Food Stamps, Unemployment Insurance. We hire people that have desire, aptitude, and attitude to work with our clients such as big 3 consulting firms and US State Government and others.
While employed with us you get hands on experience with very large-scale mission critical applications that use latest in technology trends and software tools. We invest in training our resources and retool their expertise to meet our project needs.
More importantly our employees have a well-defined social and business purpose to help our clients deliver social and welfare benefits to millions of needs families by use of technology and knowledge.
What we do
We partner with big 3 consulting firms to design, develop, and maintain complex, heterogeneous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families, nationwide. To develop such highly complex web applications we need professionals with broad range of experience and skills ranging from subject matter experts, computer programmers, project managers, tester, systems analysts and others. We invest in training our employees and retool their expertise to meet our project needs.
Title: Help Desk Support (Multiple Opening) 
Location: Remote/ TX
Duration: Long term 
Responsibilities:
<ul>
<li>Help desk support experience</li>
<li>Familiarity with network protocols, software, and hardware troubleshooting.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Experience with remote desktop applications and help desk software.</li>
</ul>
Qualifications:
Bachelor s degree or foreign equivalent in Computer Engineering, or Computer Science and Engineering or STEM related courses.
40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to techsupport @ fourci.com or mail to Attn: HR, 4Consulting, Inc. 6850 TPC Drive Suite 208 McKinney, TX 75070.
Disclaimer
<ul>
<li>4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.</li>
</ul>
Company DescriptionAt 4Ci our mission is to build long term relationships, based on trust and integrity, with all our employees and business affiliates. We partner with world’s largest corporations to design, develop, and maintain complex, heterogenous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families. 
<h3>Company Description</h3>
At 4Ci our mission is to build long term relationships, based on trust and integrity, with all our employees and business affiliates. We partner with world’s largest corporations to design, develop, and maintain complex, heterogenous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families.

Help Desk Support Analyst

<h3>Job Description</h3>
Job Description
Max Pay Rate: $20.00
Work Arrangement: Hybrid
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* **Do NOT submit candidate previously submitted to #762935** *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.

Help Desk Analyst 1 (765352)

<h3>Job Description</h3>
Job Description
We are seeking a dedicated and experienced&nbsp;Lead Help Desk Analyst&nbsp;to oversee and manage the delivery of technical support to end users. In this role, you will leverage your expertise in Microsoft technologies, Windows environments, and end-user support to ensure service excellence, adherence to SLAs, and proactive issue resolution. If you’re passionate about user support, technical problem-solving, and team leadership, this could be the ideal opportunity for you! 
Key Responsibilities End-User Support: Provide hands-on support and guidance to end users, troubleshooting and resolving technical issues related to Microsoft products, Windows operating systems, Intune, Microsoft Teams, and O365. Team Leadership: Function as the main point of contact for help desk operations, mentoring and supporting junior analysts to ensure timely and effective issue resolution. Service Management: Monitor and ensure adherence to&nbsp;SLAs (Service Level Agreements), prioritizing and escalating issues when needed to meet service expectations. Intune Device Management: Manage and support devices using Microsoft Intune, ensuring proper deployment, configuration, and security protocols are followed. Microsoft Teams and O365 Administration: Support collaboration platforms such as Microsoft Teams and O365 by managing licenses, troubleshooting connectivity issues, and assisting users in maximizing productivity. Documentation and Reporting: Create and maintain documentation for processes, troubleshooting guides, user manuals, and system configurations. Provide regular reports to leadership on help desk activities and trends. Systems Maintenance: Maintain and monitor Windows environments to ensure stability and performance, executing upgrades and patches as needed.
Qualifications and Skills Required: 3+ years of experience&nbsp;in an IT help desk or user support role, with at least 1 year in a leadership or senior analyst position. Strong expertise in&nbsp;Microsoft technologies, including&nbsp;Windows OS,&nbsp;Intune,&nbsp;Microsoft Teams, and&nbsp;O365&nbsp;administration. Familiarity with&nbsp;Service Level Agreements (SLAs)&nbsp;and demonstrated ability to meet or exceed service expectations. Proven troubleshooting and problem-solving skills in a dynamic work environment. Strong verbal and written communication skills, with the ability to guide end users and communicate technical concepts clearly. Valued Skills: Experience with IT ticketing systems, such as ServiceNow or Zendesk. Knowledge of Active Directory (AD) and Group Policy configurations. Certification in Microsoft technologies (e.g., MCSA, Microsoft Certified: Endpoint Administrator Associate) is a strong plus. Experience with hardware troubleshooting (desktops, laptops, mobile devices, printers, etc.).

Lead Help Desk Analyst

<h3>Job Description</h3>
Job Description
Job Summary:
The Travel Help Desk Analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel related issues.
Position Responsibilities:
<ul>
<li>Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service</li>
<li>Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers</li>
<li>Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel</li>
<li>Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules</li>
<li>Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required</li>
<li>Capture and generate daily system issues and metrics</li>
<li>Provide daily coordination and reconciliation of issue status</li>
<li>Expand data collection and metrics reporting as new requirements emerge</li>
<li>Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution</li>
<li>Conduct various monthly travel quality assurance reviews</li>
<li>Complete required and directed periodic travel reports to identify errors, anomalies and statuses, and make necessary travel corrections and updates</li>
<li>Develop and provide classroom and virtual training for required travel tools</li>
</ul>
Experience Requirements:
<ul>
<li>Experience with the Defense Travel System (DTS)</li>
<li>Working knowledge and understanding of DoD Travel Policies and Regulations</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person)</li>
<li>Capable of performing financial analysis and generating executive summary reporting</li>
<li>Prior MDA experience is desired but not required</li>
<li>Active US Security Clearance required</li>
</ul>
Educational Requirements:
<ul>
<li>BA/BS in a related field and 5 years' experience, or</li>
<li>MA/MS in a related field and 3 years' experience</li>
</ul>
Vali, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 Job Posted by ApplicantPro

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