<h3>Job Description</h3>
Job Description
Do you thrive in a fast-paced &amp; exciting environment? Do you have a passion for promotions and special events? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
Job Summary
The Marketing Manager will oversee all marketing initiatives to drive traffic, increase revenue, and enhance customer engagement. This role requires a creative thinker with strong analytical skills and a deep understanding of operations, customer behavior, and brand strategy. It also demands the ability to multitask, develop positive working relationships, and maintain professionalism with all stakeholders. This role necessitates a strong background in promotions, events, performance analysis, and technological solutions.
Primary Duties and Essential Job Functions
<ul>
<li>Campaign Development: Plan, execute, and optimize multi-channel marketing campaigns (digital, print, radio, TV, social media) to promote gaming, events, and amenities in partnership with shared services.</li>
<li>Promotions &amp; Events: Design and manage in-house promotions, tournaments, giveaways, and special events to attract and retain guests.</li>
<li>Player Engagement: Collaborate with gaming departments to enhance VIP programs and customer retention strategies.</li>
<li>Analytics &amp; Reporting: Monitor campaign performance, track ROI, and prepare regular reports for executive leadership in partnership with shared services.</li>
<li>Budget Management: Oversee marketing budgets, ensuring cost-effective strategies and accurate forecasting.</li>
<li>Brand Management: Maintain brand consistency across all touchpoints and ensure compliance with regulatory guidelines in partnership with shared services.</li>
<li>Partnerships: Build relationships with media outlets, vendors, and local businesses to expand reach and visibility.</li>
<li>Digital Strategy: Manage website content, SEO/SEM efforts, email marketing, and social media presence in partnership with shared services.</li>
<li>Team Leadership: Supervise marketing staff, vendors, and creative partners to ensure timely and high-quality deliverables.</li>
</ul>
 
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Marketing, Business, Communications, or related field</li>
<li>5+ years of marketing experience, preferably in hospitality, gaming, or entertainment</li>
<li>Proven success in developing and executing marketing strategies that drive revenue</li>
<li>Strong understanding of casino operations and customer demographics, a plus</li>
<li>Excellent communication, leadership, and project management skills</li>
<li>Proficiency in marketing software, CRM platforms, and analytics tools</li>
<li>Must be able to be approved and maintain licensure as required by Pennsylvania Gaming Control Board (PGCB).</li>
<li>Exceptional communication skills for interacting with staff, PGCB, outside vendors, community leaders, and politicians.</li>
<li>Knowledgeable in Microsoft Office or other equivalent software as needed.</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays</li>
</ul>
Why Happy Valley Casino?
<ul>
<li>Competitive Medical, Dental, &amp; Vision Insurance</li>
<li>Vacation &amp; Sick Time That Promote Work/Life Balance</li>
<li>Company Paid Life Insurance</li>
<li>Retirement Options</li>
<li>Free Employee Assistance Program</li>
<li>Robust Employee Recognition Program</li>
<li>Local and National Discount Programs Through EAP &amp; Tickets@Work</li>
<li>Unlimited growth potential</li>
</ul>

Marketing Manager

<h3>Job Description</h3>
Job Description
Do you thrive in a fast-paced &amp; exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
Job Summary
We are seeking a highly skilled and experienced Facilities Manager to lead the site Facilities Department and provide oversight of all aspects of facilities maintenance. The ideal candidate will have a strong background in building maintenance, plumbing, electrical, carpentry &amp; HVAC maintenance. This role requires excellent leadership skills, critical thinking skills and a strong background in compliance with all federal, state, local laws &amp; OSHA regulations.
Primary Duties and Essential Job Functions
<ul>
<li>Interviews and selects candidates for hire to the facilities team at Happy Valley Casino.</li>
<li>Supervises, directs, and evaluates the performance of subordinate employees within the Facilities Department at Happy Valley Casino.</li>
<li>Ensures that all facilities personnel are trained &amp; qualified to maintain a high level of proficiency in designated hired roles.</li>
<li>Responsible for supervising and ensuring maintenance of private and public areas of Happy Valley Casino.</li>
<li>Responsible for supervising and maintaining all HVAC, electrical, plumbing, carpentry, mechanics, and welders for Happy Valley Casino.</li>
<li>Responsible for ensuring compliance within the Facilities Department of all Happy Valley Casino policies &amp; procedures.</li>
<li>Develops, implements, and maintains Standard Operating Procedures for the Facilities Department</li>
<li>Prepares and maintains a minimum staffing plan for the Facilities Department to ensure continuous casino operations.</li>
<li>Assists in development of facilities budget including, but not limited to, expenditures, capital requests, labor and variance reporting in accordance with department and property objectives. Ensures Department compliance with budget.</li>
<li>Build and maintain a strong working relationship with local &amp; state contractors.</li>
<li>Establish and maintain effective cross-departmental relationships to ensure Happy Valley Casino remains in full compliance with Pennsylvania Gaming Control Board (PGCB) regulations and internal policies and procedures.</li>
<li>Ensures that all facilities operations &amp; maintenance requests are documented, serviced by subordinate employees within the Facilities Department, and seen through to completion.</li>
<li>THIS IS NOT A COMPLETE AND EXHAUSTIVE LIST OF DUTIES REQUIRED FOR THE POSITION. A COMPLETE LIST OF DUTIES WILL BE PROVIDED TO SELECTED CANDIDATES PRIOR TO FINAL HIRING.</li>
</ul>
Minimum Qualifications
<ul>
<li>Minimum of five (5) years related experience in building maintenance, plumbing, electrical and HVAC maintenance.</li>
<li>Minimum of five (5) years of management experience in building maintenance, plumbing, electrical and HVAC maintenance.</li>
<li>Must be able to be approved and maintain licensure as required by Pennsylvania Gaming Control Board.</li>
<li>Must have thorough knowledge of approved Responsible Gambling Program.</li>
<li>Must have thorough knowledge of applicable Federal and State Law, as well as Pennsylvania Gaming Control Board Regulations.</li>
<li>Certification in CPR and First Aid is preferred; additional certifications plumbing, electrical and HVAC services is a plus.</li>
<li>Strong leadership qualities with the ability to motivate and guide a team.</li>
<li>Exceptional communication skills for interacting with staff &amp; clients.</li>
<li>Knowledgeable in Microsoft Office or other equivalent software as needed.</li>
</ul>
If you are enthusiastic about safety and have the expertise to lead a dedicated facilities team, we encourage you to apply for this vital role.
Why Happy Valley Casino?
<ul>
<li>Competitive Medical, Dental, &amp; Vision Insurance</li>
<li>Vacation &amp; Sick Time That Promote Work/Life Balance</li>
<li>Company Paid Life Insurance</li>
<li>Retirement Options</li>
<li>Free Employee Assistance Program</li>
<li>Robust Employee Recognition Program</li>
<li>Local and National Discount Programs Through EAP &amp; Tickets@Work</li>
<li>Unlimited growth potential</li>
</ul>

Facilities Manager

<h3>Job Description</h3>
Job Description
JOB SUMMARY:
Under general supervision, manages and supervises building maintenance, repair, inspection, construction, alteration and janitorial services and activities in the Facilities and Maintenance Department; and performs related work as required.
SUPERVISION EXERCISED:
Exercises direct supervision over Facilities staff 
Essential Functions: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.)
Design, manage, and coordinate facilities maintenance, improvement and janitorial services; develop and implement service goals, objectives, policies and priorities; assign projects and areas of responsibility; review and evaluate work methods and procedures; produce, review and approve work programs, policy recommendations and special reports in order to ensure consistent operations and the achievement of Carson Nugget aims and objectives.
 
Prepare, implement and revise work plans to be responsive to ongoing facility maintenance needs; review capital improvement projects, analyzing justifications to recommend priorities; provide leadership in the development of Carson Nugget facility maintenance/improvement programs
Develop and administer the department's budget; forecast additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; prepare and implement budgetary adjustments, as necessary to ensure efficient and effective operations.
Facilitate ongoing compliance of Carson Nugget developmental activities by resolving conflicts in a timely manner through coordination of facility construction/improvement activities with staff, regulatory bodies and other agencies; administer related contracts; prepare documentation for contractor selection and manage contractor work on projects.
Select, supervise and evaluate assigned personnel; determine work performance standards; provide for staff training, work with Team Members to correct deficiencies; implement corrective action and termination procedures; provide training to all staff in the proper use and operation of equipment, proper work methods, techniques and safety requirements, such as OSHA standards.
Verify work of assigned Team Members for accuracy, proper work methods, techniques and compliance with applicable standards and specifications by completing periodic walk-through inspections; identify and follow-up on maintenance needs; ensure that cleanliness of work area(s), tools and equipment is maintained.
Receive work orders and determine work priorities; confer with originators to determine desired finished product and exact specifications of work requested; coordinate facility construction, maintenance and janitorial activities with other casino departments and outside agencies.
Verify that cleaning supplies/chemicals are properly labeled and stored in appropriate containers through periodic inspections of supplies; maintain on-site binder(s) of Material Safety Data Sheets (MSDS) for substances used by Team Members in the course of performing their duties; ensure the proper use of cleaning supplies, chemicals and equipment.
Estimate time, material and equipment requirements for assigned jobs; requisition materials as required; ensure parts are ordered as necessary and received in a timely fashion.
Prepare, approve and maintain a variety of manual and computerized records, including time sheets, purchase requisitions, leave requests, etc. to ensure cost effective and efficient operations.
Respond to guests' questions, using the Quick Reference Guide, providing information about casino gaming promotions, special and other events and/or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation.
Respond to public inquiries in a courteous manner to provide information within the area of assignment.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
SUMMARY
Responsible for directing overall Facilities operations to include interior and exterior maintenance of all buildings, grounds and mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, and electricity. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Responsible for the efficient coordination and supervision of maintenance throughout the casino complex and administration buildings. </li>
<li>Responsible for the planning, execution, and management of day-to-day operations of facilities projects. Plan, direct, and coordinate activities of projects to ensure that goals or objectives are accomplished within prescribed time frame and funding parameters.</li>
<li>Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project.</li>
<li>Works with outside vendors for cost effective solutions for repairs, upgrades, projects, etc.</li>
<li>Checks completed work by vendors and contractors.</li>
<li>Develop, implement, and monitor preventive maintenance programs in conjunction with maintenance staff.</li>
<li>Management accountability for all Facilities team members for day to day and long-term operations to include hiring, training and developing team members. </li>
<li>Responsible for planning, assigning, and directing work, including scheduling coverage to meet business demands around the clock.</li>
<li>Understand and adhere to Team Member documentation including but not limited to counseling team members and the use of progressive coaching to improve team member performance.</li>
<li>Effectively administer and manage rewards and recognition for front line team members.</li>
<li>Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.</li>
<li>Oversee all sanitation processes and procedures including rodent and pest control.</li>
<li>Ensure adherence to all NFPA safety requirements and company safety policies.</li>
<li>Work in conjunction with the Director of Compliance to develop and enforce safety standards.</li>
<li>Identifies opportunities to minimize workplace injuries, accidents, and health problems.</li>
<li>Conducts or facilitates Team Member training on applicable safety standards.</li>
<li>Responsible for maintaining a consistent, regular attendance record.</li>
<li>Responsible for the accuracy and thoroughness of departmental records and reports.</li>
<li>Must be able to work the required work schedule, which may include on call rotation, nights, weekends, and holidays. Works physically onsite to manage business and interacts personally with Team Members and guests.</li>
<li>Ensures all safety standards are met and possible safety hazards are quickly resolved.</li>
<li>Is a role model and positive champion of Prairie Flower Casino’s Mission and Values. </li>
</ul>
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
<ul>
<li>Must have carpentry experience and a working knowledge of Electrical, Plumbing, and HVAC.</li>
<li>Three years of experience in a hospitality or casino facilities leadership position or as a construction supervisor or foreman.</li>
<li>Must have a strong background in Work Order Management and clear understanding of related software.</li>
<li>Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings. Must be able to collaborate with all levels of the organization on projects and daily needs.</li>
<li>Ability to write reports, business correspondence, and procedure manuals.</li>
<li>Must be proficient in Microsoft applications (Excel, Word, and Outlook).</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li>
<li>College degree or certification in a related field preferred. </li>
<li>Must be able to maintain an appropriate Gaming License.</li>
<li>Must have and maintain a valid driver's license with a safe driving record.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
<ul>
<li>While performing the duties of this job, the Team Member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The Team Member frequently is required to reach with hands and arms and talk or hear.</li>
<li>Specific vision abilities required by this job include close vision, color vision, and peripheral vision.</li>
<li>The Team Member must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.</li>
<li>The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.</li>
<li>This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area. </li>
</ul>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. 
The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary. 
The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

<h3>Job Description</h3>
Job Description
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
<ul>
<li>Assist the Director of the Hotel in managing, developing, implementing, and monitoring the daily operations of the hotel.</li>
<li>Lead and guides the team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Standards</li>
<li>Collaborates and communicates with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly.</li>
<li>Meet with the team regularly on a one-on-one basis to help guide and mentor them towards progressive career goals.</li>
<li>Address guest inquiries and concerns in a timely, friendly and efficient manner. Accommodates guest requests; and ensures follow up to confirm satisfaction.</li>
<li>Manage and monitor work of all levels (Front Desk, PBX, Concierge and Bell Desk) and set clear objectives.</li>
<li>Focus on team engagement to ensure the best work environment for our team who will in return provide excellent service experiences to our guests.</li>
<li>Manage budgets/expenses, analyze, and interpret financial information and monitor sales and profit.</li>
<li>Work closely and collaboratively with operational department management to ensure efficiency of all hotel operations.</li>
<li>Support the marketing team in implementing an intuitive and efficient marketing strategy to promote the hotel’s services. </li>
<li>Ensure full compliance of all Hotel Operating Controls, SOP’s, policies, service standards, regulations, and certifications.</li>
<li>Communicate with guests when appropriate (welcome them to the facilities, address their complaints, find solutions to problems, offer information, etc.)</li>
<li>Handle maintenance issues, shortages in staff or equipment, renovations, etc.</li>
<li>Inspect facilities regularly and enforce strict compliance with health and safety standards.</li>
<li>Ability to schedule, train, mentor, coach, and suspend / terminate staff as necessary.</li>
<li>Participate in hotel staffing needs by collaborating with key staff on recruiting, interviewing, hiring, and attending hiring events if needed.</li>
<li>Implement organizational programs and manage the operations to ensure compliance with Jamul Casino Resort policies and standard, safety regulations, and all other federal regulations.</li>
<li>Must be and maintain knowledge of all Jamul Casino Resort events, products, amenities, and services.</li>
<li>Must be familiar and maintain knowledge of Jamul Casino Resort’s player tiers, incentives, and rewards.</li>
<li>Attend all required Jamul Casino Resort meetings on a departmental and companywide level.</li>
<li>Demonstrate Jamul Casino Resort’s core values (F.I.R.S.T) on a daily basis toward both internal and external guests.</li>
<li>Other tasks and responsibilities as assigned.</li>
</ul>
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>5+ years’ experience in Hospitality environment</li>
<li>4+ years’ experience in hotel management</li>
<li>Experience in opening a new hotel preferred</li>
<li>Must possess strong knowledge in hotel regulations and compliance</li>
<li> Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. </li>
<li> Experience in utilizing Hotel systems such as Infor, Infor HMS, HotSOS, Duetto, Nevotek, Agilysys, etc. preferred.</li>
<li>Bachelor’s degree in Hotel Management, Business, or related field. An equivalent combination of education and experience may also be considered.</li>
<li>Must have strong guest service, problem solving and communication skills. </li>
<li>Experience with Forbes and AAA standards highly preferred.</li>
<li>Must be reliable, pleasant, and maintain a positive attitude. </li>
<li>Must be able to provide great service in sometimes difficult situations and the ability to remain calm under stressful conditions.</li>
<li>CPR and/or First Aid certification preferred. (Company provided if needed)</li>
</ul>

Hotel Manager

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
-JOB DESCRIPTION- 
 
Responsibilities
This position is responsible for assisting in the management of our VIP Plum Lounge staff, according to established standards. This includes achieving maximum customer service and satisfaction, while achieving financial goals.
Essential duties include, but are not limited to:
<ul>
<li>Communicates with management and support staff on daily needs, requirements and expectations. </li>
<li>May assist in scheduling, planning, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs. </li>
<li>Ensures accurate record keeping, prepares reviews, and analyzes reports.</li>
<li>Handles guest issues and promotes positive public/employee relations at all times. </li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>Three (3) years fine dining experience with at least one (1) year in management preferred. </li>
<li>Advanced knowledge of wines required, sommelier background preferred.</li>
<li>Casino F&amp;B experience is preferred.</li>
<li>Able to work a varied work schedule to include nights, weekends, and holidays.</li>
<li>Must be computer literate.</li>
<li>Knowledge of Excel, Power Point and Word required.</li>
<li>Ability to read and understand all Seminole Tribe of Florida policies and procedures.</li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>Must be able to complete standard Seminole Tribe of Florida forms and reports.</li>
<li>Must be able to interface effectively with other management staff to deliver a positive guest service experience.</li>
<li>Must be able to demonstrate and deliver a high level of service to our internal and external guests.</li>
<li>Must be able to analyze Food and Beverage data.</li>
<li>Have excellent written and verbal communication skills.</li>
<li>Be flexible and adaptable to change.</li>
<li>Be team-oriented and enjoy working with and assisting people.</li>
<li>Able to exercise judgment on an independent basis.</li>
<li>Be articulate and possess a professional appearance and demeanor.</li>
<li>Possess punctuality and meet deadlines.</li>
</ul>
Work Environment:
<ul>
<li>Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. </li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. </li>
</ul>

Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: 
<ul>
<li>Credit Check</li>
<li>Criminal Background Check </li>
<li>Drug Screen </li>
</ul>
 #indeedtampa 
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

ASST MANAGER - VIP ROOM

<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
The Hotel Manager is responsible for overseeing the day-to-day operations of the front office, bell services, retail store, and bowling operation. This unique role combines customer service, operational management, and staff supervision across multiple departments, ensuring seamless service delivery and maximizing guest satisfaction across all areas. The ideal candidate will have experience in hospitality, retail, and entertainment, with a strong focus on multi-departmental leadership and customer engagement.
Front Office Management:
Leadership &amp; Supervision: Directly oversee the front office team, including front desk agents and bell services. Lead by example in delivering exceptional customer service and maintaining a professional atmosphere.
<ul>
<li>Check-in/Check-out Process: Ensure the smooth operation of the reservation system and the efficiency of the check-in and check-out processes. Coordinate closely with housekeeping and maintenance to ensure room availability aligns with guest expectations.</li>
<li>Implement special procedures for high-value or VIP casino guests, ensuring personalized service, expedited check-in/check-out, and customized amenities.</li>
<li>Guest Problem Resolution: Serve as the escalation point for guest complaints and issues, responding swiftly and effectively to ensure guest satisfaction and retention. Track and analyze recurring guest concerns to proactively adjust service strategies.</li>
<li>Revenue &amp; Occupancy Optimization: Work closely with the revenue management team to implement dynamic pricing strategies, optimizing occupancy levels and maximizing room revenue. Ensure up-selling of rooms and services by the front office staff to boost overall property revenue.</li>
</ul>

Retail Management:
<ul>
<li>Retail Store Operations: Oversee the daily retail operations, including product merchandising, display strategies, inventory control, and store presentation. Ensure the store offers a seamless shopping experience for guests, aligned with the brand image.</li>
<li>Sales Strategy &amp; Revenue Growth: Develop and implement retail sales strategies to drive revenue growth. This includes setting sales targets, tracking performance, and identifying high-margin products to feature prominently in the store.</li>
<li>Vendor Management: Negotiate contracts and pricing with suppliers, ensuring quality merchandise at favorable terms. Regularly review vendor performance and adjust partnerships as needed to meet guest demands and optimize profitability.</li>
<li>Inventory &amp; Loss Prevention: Manage inventory levels to avoid overstock or stockouts, ensuring popular items are always available while maintaining tight control of inventory costs. Implement loss prevention measures to minimize shrinkage and theft.</li>
<li>Customer Experience: Train retail staff to provide personalized customer service, including product knowledge and assistance with gift purchases, fitting, and special orders. Implement customer feedback loops to continuously improve the in-store experience.</li>
</ul>
Bowling Management: 
<ul>
<li>Facility Maintenance &amp; Equipment Oversight: Ensure that bowling lanes and equipment, such as bowling balls and shoes, are properly maintained and serviced regularly. Work with the maintenance team to quickly address any technical issues with lanes, scoring systems, or equipment to prevent disruptions to the guest experience.</li>
<li>Event Coordination: If applicable, develop and manage bowling events, including leagues, tournaments, and themed nights, to attract a wide variety of guests, from local community members to hotel visitors. Coordinate with marketing and food &amp; beverage teams to promote these events and ensure they are well-attended.</li>
<li>Guest Experience: Ensure that guests at the bowling center receive high-quality service, from lane reservations to shoe rentals and lane-side food and beverage service (if applicable). Address guest issues promptly, offering creative solutions to enhance the guest experience.</li>
<li>Team Management &amp; Training: Supervise bowling staff, ensuring they are knowledgeable about safety protocols, customer service, and equipment handling. Develop training programs to keep the team up to date on best practices for delivering a seamless bowling experience.</li>
<li>Revenue &amp; Cost Control: Implement strategies to increase bowling center revenue through lane rentals, event bookings, food and beverage sales, and merchandise sales. Monitor costs, such as labor and maintenance, to ensure the bowling center operates profitably.</li>
</ul>
.
Team Leadership &amp; Development
<ul>
<li>Recruitment &amp; Training: Hire, train, and develop staff for all departments, ensuring high standards of service across the front office, retail, and bowling operations.</li>
<li>Performance Management: Conduct regular evaluations and provide feedback, fostering a positive and productive work environment.</li>
<li>Collaboration: Promote teamwork between departments to ensure seamless guest experiences and operational efficiency.</li>
</ul>
 
Qualifications
Qualifications:
- A Bachelor’s Degree in a related field is preferred, with a minimum of five (5) years of relevant experience and at least one (1) year of supervisory experience.
- Must possess basic mathematical skills, including the ability to add, subtract, multiply, and divide, as required by the position’s responsibilities.
- Strong interpersonal and leadership skills are essential, with well-developed speaking and listening abilities. Bilingual proficiency in Spanish is preferred but not required.
- Must demonstrate the ability to take initiative, make improvements, build cohesive teams, and make sound decisions.
- A commitment to consistently exceed expectations in fulfilling job responsibilities and contributing to the overall success of the organization.
- Must project enthusiasm, excitement, and an outgoing personality while maintaining a professional appearance.
Work Environment:
- Duties are typically performed in a professional office setting; however, occasional work on the casino floor may be required. On the casino floor, you may be exposed to factors such as second-hand smoke and excessive noise.
- This role frequently requires standing, walking, and using hands for various tasks, as well as reaching with arms, speaking, hearing, and occasionally tasting or smelling.
- The employee must be able to lift and move up to 50 pounds. Specific vision requirements include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
Native American Preference Policy:
In accordance with the Tribal Council’s employment practices, preference is given to Native Americans. First preference in hiring, training, and promotions is extended to members of the Seminole Tribe who meet the qualifications of the position. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process: 
The employment process with Seminole Gaming requires candidates to obtain a gaming license by successfully completing a background check through Seminole Gaming Compliance and Regulations before starting employment. Background checks may include, but are not limited to:
-Credit Check
-Criminal Background Check
-Drug Screening
Disclaimer: 
This job description is intended to reflect the current role and responsibilities accurately. However, management reserves the right to modify the job or assign other tasks as needed due to changing circumstances, such as emergencies, personnel changes, workload shifts, or technical developments.

MANAGER - HOTEL

<h3>Job Description</h3>
Job DescriptionSenior Project Manager Senior Project Manager Position Overview We are seeking an experienced Senior Project Manager to lead large-scale construction projects in the commercial and hospitality sectors, including casinos. The ideal candidate will be responsible for overseeing project execution from inception to completion, ensuring that projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities
<ul>
<li>Lead and manage multiple construction projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.</li>
<li>Collaborate with architects, engineers, and contractors to develop project plans and specifications.</li>
<li>Conduct regular site visits to monitor progress and resolve any issues that arise during construction.</li>
<li>Prepare and present project updates to stakeholders, ensuring clear communication of project status and any risks or challenges.</li>
<li>Implement best practices in project management to enhance efficiency and effectiveness across all projects.</li>
<li>Manage project budgets, including forecasting, tracking expenses, and ensuring financial accountability.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Construction Management, Civil Engineering, or a related field.</li>
<li>Minimum of 7 years of experience in project management within the construction industry, with a focus on commercial and hospitality projects.</li>
<li>Proven track record of successfully managing large-scale construction projects, particularly in the casino sector.</li>
<li>Strong understanding of project management methodologies and tools, with relevant certifications preferred (e.g., PMP, Agile).</li>
<li>Excellent leadership, communication, and interpersonal skills to effectively manage teams and stakeholder relationships.</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 06/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Senior Project Manager

<h3>Job Description</h3>
Job Description
Overview
Under the direction of the Director of Database Marketing, the Database Manager is responsible for the development, implementation and analyses of all database marketing campaigns.
 
Responsibilities
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li>
<li>Develops strategic use of existing information processes and evaluates potential uses of new processes.</li>
<li>Supervises training of key personnel on Player’s Club systems.</li>
<li>Coordinates system testing with IT.</li>
<li>Maintains policies, procedures and standards relating to database management and monitors transaction activity.</li>
<li>Consults with and advises users of the various existing data collection sources available and uses to support business objectives.</li>
<li>Performs ad hoc analysis and extracts for various operating departments.</li>
<li>Responsible for the overall integrity of customer data and information.</li>
<li>Oversees the development and production of monthly direct mail programs, including list generation, proforma's, creation of offers, creative, production, implementation and post campaign analyses.</li>
<li>Maintains up-to-date knowledge of all computer systems and applications that comprise the Player’s Club system.</li>
<li>Provides operating reports and program analysis.</li>
<li>Handles guest inquiries related to promotional offers.</li>
<li>Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li>
<li>Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.</li>
<li>Other duties as assigned.</li>
<li>Must be able and willing to work flexible hours to include evenings, weekends and holidays.</li>
<li>Must be detail-oriented.</li>
<li>Must possess excellent time management skills.</li>
</ul>
 
Qualifications
<ul>
<li>Bachelors’ degree in Marketing required and at least three (3) years casino database experience required, or the equivalent combination of education and experience.</li>
<li>Expert knowledge of Microsoft Office, Excel, and Word is required.</li>
<li>Proven ability to write database extract queries using SQL or a similar tool and work with mail merge and address cleansing products.</li>
<li>Proficient skill and prior experience with a Customer Management System required. (CMP, ACSC, etc).</li>
</ul>
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