field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionHVAC Technical Support &amp; Trainer Job Title: HVAC Technician &amp; Trainer Location: Based in Albany, NY | Territory: New York, Western Vermont &amp; Western Massachusetts Travel: Minimum 25% Job Type: Full-Time | Salaried &nbsp; Company: TSS Associates, Inc. About Us TSS Associates, Inc. is a manufacturers’ representative agency serving the HVAC industry throughout New England and New York. We represent some of the industry's most trusted brands. Our team is committed to providing exceptional technical support, training, and customer service to contractors, distributors, and engineers. Position Overview We’re seeking a knowledgeable and motivated HVAC Technician &amp; Trainer to join our team. This role is based out of our Albany, NY office and supports a territory that includes New York, Western Vermont, and Western Massachusetts. You must live in the Capital District. The ideal candidate will combine strong HVAC field experience with excellent communication skills and a passion for helping others learn and succeed. This position involves a minimum 25% travel to provide on-site support and conduct in-person training sessions. When not traveling, the role is based in-office, providing phone and virtual technical assistance. Key Responsibilities 
<ul>
<li>Deliver in-person and virtual training sessions on residential and commercial HVAC products&nbsp; </li>
<li>Provide phone-based technical support to contractors and distributors </li>
<li>Assist with on-site troubleshooting for escalated technical issues </li>
<li>Create or contribute to training materials, presentations, and documentation </li>
<li>Stay current on product updates and technical trends within the HVAC industry </li>
<li>Collaborate with the Director of Training and internal teams to support company-wide training efforts </li>
</ul>
Qualifications 
<ul>
<li>5+ years of hands-on HVAC installation or service experience </li>
<li>Strong troubleshooting skills and technical knowledge of HVAC systems </li>
<li>Excellent verbal communication and presentation abilities </li>
<li>Comfortable leading training sessions and working with groups </li>
<li>Self-directed, organized, and detail-oriented </li>
<li>Proficiency with Microsoft Office and CRM systems </li>
<li>Valid driver’s license and willingness to travel within the assigned territory </li>
</ul>
What We Provide 
<ul>
<li>Competitive salary (range to be discussed based on experience) </li>
<li>Company vehicle or vehicle allowance </li>
<li>Health insurance and retirement plan </li>
<li>Company laptop, phone, and tools </li>
<li>Ongoing manufacturer training and development opportunities </li>
<li>A supportive and experienced team environment </li>
</ul>
Ready to Join Us? Please send your resume and a brief cover letter explaining your experience and interest in the role to <a href="mailto:ashley@tssassociatesinc.com" target="_blank">ashley@tssassociatesinc.com</a>.

HVAC Technical Support & Trainer

<h3>Job Description</h3>
Job Description
Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.
Responsibilities: 
<ul>
<li>
Conducting inbound/outbound customer service calls. Creatively solving problems.
</li>
<li>
Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.
</li>
<li>
Quickly assessing customer needs and providing sound solutions.
</li>
<li>
Documenting details of calls and customer interactions.
</li>
<li>
Managing multiple systems, programs, and screens simultaneously.
</li>
</ul>
Qualifications:
<ul>
<li>
Minimum 1 year of phone based, customer service experience
</li>
<li>
Computer skills including navigating multiple tabs, windows and systems
</li>
<li>
Strong customer service and written skills
</li>
<li>
Comfortable empathizing and remaining patient with difficult callers
</li>
</ul>
Requirements:
SYSTEM AND HARDWARE REQUIREMENTS:
Agent must provide his own Computer with the following specifications:
<ul>
<li>
Processor: at least Core i5
</li>
<li>
Memory: at least 8GB RAM
</li>
<li>
Operating system: Windows 10
</li>
<li>
USB Headset with extended mic and with noise cancellation
</li>
<li>
Internet speed of at least 30mbps download and 30mbps upload
</li>
<li>
Internet should be wire connected NOT via Wifi
</li>
<li>
Quiet Working Environment
</li>
</ul>

Customer Service and Technical Support Representative

<h3>Job Description</h3>
Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.

Technical and Customer Support Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.
We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.
At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.
So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.
Let’s Make!
Job Description 
This position is local hire, fully in-office five days a week.
We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring.
<ul>
<li>Work Schedule: In-office; Monday - Friday.</li>
<li>Shift Schedules: We are hiring for 2 shifts as dictated by business need:
<ul>
<li>8 hours, Monday - Friday between the hours of 7am - 3:30pm ~ or ~</li>
<li>8 hours, Monday - Friday between the hours of 10am- 6:30pm</li>
<li>(Based on volume we may require future work on the weekends and holidays with appropriate notice and compensation (where applicable).)</li>
</ul>
</li>
<li>Training Schedule: Required training is onsite daily,&nbsp;Monday - Friday 8am – 5pm for up to four weeks before being assigned a regular schedule.</li>
</ul>
Role Description:
<ul>
<li>A Member Care Representative is responsible for providing a basic to intermediate level of technical and care support for customer inquiries about Cricut® products, software and services. </li>
<li>Each representative is expected to ensure “world class” service principles and guidelines are utilized on&nbsp;every contact. These include but are not limited to, appropriate greetings, hold protocols, accuracy of information delivered, appropriate customer and product verification, etc. </li>
<li>Cricut® prides ourselves for&nbsp;exceptional service to our members. Our representatives ensure excellence in EVERY customer interaction. </li>
<li>Representatives are expected to continually increase their knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided to answer member questions. </li>
<li>Representatives provide support for hardware and software technical issues, including drivers, antiviruses, etc. </li>
<li>The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems. </li>
<li>Representatives demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled courtesy. </li>
<li>Representatives assist our members by offering creative solutions to each unique customer situation.  </li>
</ul>
⠀Core Duties:
<ul>
<li>Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)</li>
<li>Document and escalate to internal and external teams as required to support complex support issues/requests</li>
<li>Reply to service tickets promptly and in accordance with established guidelines</li>
<li>Accurately maintain associated data, files and records regarding technical support incidents</li>
<li>Manage individual work to provide exceptional member satisfaction</li>
<li>Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.</li>
<li>Engage members by offering education on additional products or services to further enhance the customer experience</li>
<li>Provide how to information and knowledge to members using our crafting products </li>
<li>Demonstrate proficiency with all Cricut® products through on the job training</li>
<li>Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature</li>
<li>Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs</li>
</ul>
Qualifications 
Requirements:
<ul>
<li>One or more years working:
<ul>
<li>a) as a high touch, face to face customer service role&nbsp;</li>
<li>b) in a call/contact center&nbsp;</li>
<li>c) as a customer service representative where technical support or trouble shooting is a primary job function</li>
</ul>
</li>
</ul>
Required Technical Experience:
<ul>
<li>Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues</li>
<li>Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues</li>
<li>Ability to accurately type 40+ wpm</li>
<li>Competent diagnosing basic to intermediate technical issues involving software applications and interfaces</li>
</ul>
Required Customer Care &amp; Communications Experience:
<ul>
<li>Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.</li>
<li>Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services</li>
<li>Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy</li>
<li>Ownership of the situation from introduction through resolution.</li>
<li>Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level (at least a B2 (Upper Intermediate) or C1 (Advanced) CEFR level)</li>
</ul>
Preferred Qualifications
Multi-Lingual Candidates:&nbsp;We are additionally seeking candidates who have proficiency in English as well as&nbsp;French, Spanish or Portuguese! If you have one of these&nbsp;languages, please make a clear note of it in your cover letter or online application (you are given a space to write a message to the hiring team).
<ul>
<li>You should speak and write these languages with a native or professional (B2 level or better) to be considered a multi-lingual candidate.</li>
<li>Experience using Cricut® Products</li>
<li>A passion for any type of crafting</li>
</ul>
 Additional Information 
We’ve got you covered
At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.
A Quick Note Before You Apply…
Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.
We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading. Here’s what makes someone a great fit for this role (and for this moment at Cricut):&nbsp;You have a bias for urgency. You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.&nbsp;You set high standards—especially for yourself. You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.&nbsp;You stay focused when things are moving fast. You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.&nbsp;You collaborate like a pro. You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.
One More Thing (It’s a Big One):
This role is in-office every-day of the week. We believe that real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and enjoy those unplanned hallway conversations that spark great ideas—you’ll love it here. If you’re looking for hybrid or remote role, this isn't the right time or place. But if you’re excited by challenge, purpose, and building something better, we’d love to hear from you. Let’s make something amazing—together.
Relocation Statement:
<ul>
<li>This position is NOT eligible for relocation assistance.</li>
</ul>
What to Do Next:
Please attach your resume, cover letter and/or include links to your&nbsp;portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information. Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on&nbsp;successfully completing a Criminal Background Check upon hire.&nbsp;Cricut participates in E-Verify.

Customer Service Technical Support Representative

<h3>Job Description</h3>
Job DescriptionTechnical Service &amp; Support Representative, $20/hr-Ft. Wayne Are you ready to join a dynamic team where your customer service and office skills shine? We’re looking for an experienced Technical support representative to step into a hybrid role as a Technical support technician. This position offers the perfect blend of office-based tasks and hands-on involvement on the shop floor. Key Responsibilities:
<ul>
<li>Answering and managing calls in a professional and timely manner</li>
<li>Handling customer inquiries and providing clear, effective resolutions</li>
<li>Performing general troubleshooting and assisting with shop floor tasks such as assembly </li>
<li>Managing basic office equipment</li>
<li>Filing, data entry, and record keeping</li>
<li>Maintaining an organized workspace and assisting with administrative needs</li>
</ul>
Qualifications:
<ul>
<li>Proven customer service experience with strong communication and interpersonal skills </li>
<li>Proficiency in basic office software (e.g., Microsoft office, email platforms) </li>
<li>Strong organizational skills and attention to detail </li>
<li>Team-oriented mindset with the ability to collaborate effectively</li>
<li>Comfortable transitioning between office and manufacturing/shop floor settings </li>
<li>Electrical knowledge is a plus!</li>
</ul>
This 1st shift position is great for someone who thrives in a versatile environment. Your day will include; assisting with administrative tasks to support the office and shop, managing phone calls, emails and communications, tackling issues that arise in the office and shop and providing overall support to the operations. Let’s go to work! Apply online today or call our office at 260-470-3080. Workbox Staffing Benefits: 
<ul>
<li>Weekly Pay</li>
<li>Hire-in Opportunities</li>
<li>Benefits including Health, Life, and Dental</li>
</ul>
Veteran Friendly and Equal Opportunity Employer #FW18

Technical Service and Support Representative

<h3>Job Description</h3>
Job Description
Jayco is in Middlebury, IN. We are looking for candidates that are local to Northern Indiana or Southern Michigan.
 
Jayco offers a generous benefits package including:
<ul>
<li>(2) Medical Insurance plan options, HSAs, and FSAs</li>
<li>Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Disability and Life Insurance</li>
<li>401k plan with an annual discretionary match</li>
<li>Wellness Benefits</li>
<li>On-site Fitness Center access (IN only)</li>
<li>Health Clinic for employee use (IN only)</li>
<li>Employee Assistance Program (EAP) benefits and much more!</li>
</ul>
 
Customer Service - Technical Support Purpose: This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
 
Customer Service - Technical Support Essential Functions:
<ul>
<li>Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.</li>
<li>Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.</li>
<li>Authorizes dealer warranty work within guidelines and procedures.</li>
<li>Authorizes repairs and supplies parts to non-Jayco repair centers.</li>
<li>Provides information repair procedures and initiates unit returns for repair work.</li>
<li>Provides technical service information to dealers and customers.</li>
<li>Files incident reports for property damage, personal injury or fire.</li>
</ul>
 
Customer Service - Technical Support Additional Functions:
<ul>
<li>Enters pertinent information into unit files.</li>
<li>Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.</li>
</ul>
 
Customer Service - Technical Support Preferred Experience/ Knowledge:
<ul>
<li>Knowledge of RV construction processes, warranty provisions, codes &amp; standards, Lemon Laws, etc.</li>
<li>Technical aptitude is required.</li>
<li>Prior high volume call center experience is helpful.</li>
</ul>
 
Customer Service - Technical Support Necessary Skills &amp; Abilities:
<ul>
<li>Willingness to learn, grow and adapt to an ever changing product environment.</li>
<li>Listening skills to thoroughly understand problems and respond appropriately in a timely manner.</li>
<li>Desire and ability to problem solve effectively.</li>
</ul>
 
Customer Service - Technical Support Work Requirements:
<ul>
<li>This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. </li>
<li>This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.</li>
<li>This position is a full-time position, which may require some flexibility in hours and days worked. </li>
<li>Regular attendance is required.</li>
<li>Supervisory responsibilities: none</li>
<li>Remote work: not available.</li>
</ul>
 Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Customer Service Representative - Technical Support

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Technical Support Representative - 1178898

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Company Description: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. The Job Overview This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry. Responsibilities 
<ul>
<li>Coordinate scheduling between several service providers and the internal teams shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.</li>
<li>Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.</li>
<li>Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.</li>
<li>Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.</li>
<li>Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.</li>
<li>Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.</li>
<li>Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.</li>
<li>Maintain a deep understanding of the organizations products, services, and technical infrastructure.</li>
<li>Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.</li>
<li>Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.</li>
<li>Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.</li>
<li>Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.</li>
</ul>
Requirements and skills 
<ul>
<li>Bachelors degree in computer science, engineering, a related field, or equivalent experience.</li>
<li>Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.</li>
<li>You have 5+ years of customer technical support experience where you solved problems that were technical.</li>
<li>You are flexible. While you have a set schedule there may be times where you need to cover for your team.</li>
<li>Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.</li>
<li>You have a background in EV charging or experience at an existing organization.</li>
</ul>
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Technical Support

<h3>Job Description</h3>
Job Description
DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.
JOB PURPOSE: 
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
<ul>
<li>Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.</li>
<li>Resolves cases representing technical requests from our customers troubleshoots technical and process issues</li>
<li>Takes Notes in Salesforce detailing steps and processes taken on every interaction.</li>
<li>Follow up with customers to ensure their technical issues are resolved.</li>
<li>Assist in training new Technical Support Representatives</li>
<li>Gathers data to identify and evaluate technical purchasing options.</li>
<li>Provide Best in Class service to internal and external customers</li>
<li>Availability to work evenings, weekends, and holidays on a rotation.</li>
<li>Sitting for long periods of time doing computer work</li>
</ul>
MINIMUM REQUIREMENTS:
Skill Sets:
<ul>
<li>Experience in customer facing position</li>
<li>Ability to maintain composure in high-stress situations</li>
<li>Problem solving and troubleshooting skills</li>
<li>Active listening and interpersonal skills</li>
<li>Strong attention to detail</li>
<li>Knowledgeable in MS Office (Excel, Word, Power Point)</li>
<li>Curiosity</li>
</ul>
Education:
<ul>
<li> High School Diploma (or GED or High School Equivalence Certificate)</li>
</ul>
Preferred Requirements:
<ul>
<li>Associates or Bachelor’s Degree</li>
<li>Technical experience</li>
</ul>
About DRB: As the car care technology leader for 40 years, DRB is the ultimate partner for operators who seek rapid ROI, unparalleled membership growth and unwavering reliability. Our technology is designed to give operators the tools they need to maximize their car care investments. From groundbreaking point-of-sale technology to marketing automation that drives traffic, DRB enables data-led business decisions and scalability that helps car washes thrive while delivering extraordinary customer experiences. Choosing DRB means connecting with a partner that is A Vontier Company committed to car wash business success. Learn why leading car wash operators choose DRB: <a href="http://www.drb.com" target="_blank">www.drb.com</a>
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail <a href="mailto:vnttalentacquisition@vontier.com" target="_blank">vnttalentacquisition@vontier.com</a>.
Equal Opportunity Employer

Technical Support Representative-HYBRID ROLE

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a dedicated and customer-focused Electrical Motor Customer Service Specialist to join our dynamic team. In this role, you will play a vital part in assisting customers with their electric motor needs, including sales, service, and repair. Your collaborative approach and technical knowledge will help ensure our customers receive exceptional support and solutions.
 
Key Responsibilities:
- Assist customers with inquiries related to electric motors, including sales, service, and repair needs
- Collaborate closely with the outside sales team to understand customer requirements and provide technical support
- Coordinate with shop personnel to facilitate motor repairs and service requests
- Provide technical guidance and product information to customers to help them make informed decisions
- Maintain accurate records of customer interactions and service requests
- Follow up with customers to ensure satisfaction and resolve any ongoing issues
 
Skills and Qualifications:
- Previous experience in customer service, technical support, or sales within the electrical or motor industry preferred
- Strong knowledge of electric motors, their applications, and repair processes
- Excellent communication and interpersonal skills
- Ability to work effectively as part of a team and coordinate with multiple departments
- Problem-solving skills and attention to detail
- High school diploma or equivalent; technical certification or relevant training is a plus
 
Compensation:
$55,000 - $65,000 DOQ
 
Join our team and be part of a company that values teamwork, technical expertise, and customer satisfaction. We offer opportunities for growth and development in a supportive environment dedicated to excellence.
Requirements:
<ul>
<li>3-5 yrs. industry experience/knowledge of Electric Motors (foreign and domestic motors and parts)</li>
<li>Proficient with Microsoft office and internet tools</li>
<li>Excellent verbal and written communication skills</li>
<li>A positive "Can Do" attitude is a must</li>
<li>Must be an independent self starter, as well as a team player</li>
<li>Ability to multi-task in a fast paced environment</li>
</ul>

43,891 technical support representative Jobs