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<h3>Job Description</h3>
Job Description

Join Our Team
An Exciting and Rewarding Career Opportunity
Southern Nevada Regional Housing Authority
Announcement Number
Job Title
25-032
Customer Care Associate&nbsp;
Number of Openings
Compensation&nbsp;(Depending on Experience, DOE)
One (Full-Time, 7 AM to 6 PM, Mon-Thurs)
$43,328.68 (Step 1) - $69,267.32 (Step 20) Annually
The typical starting range for this position is between $423,328.68 and $47,826.68
Opening Date
Closing Date
September 4, 2025
Applications are reviewed on a rolling basis.
September 18, 2025, (or until filled)&nbsp;
The closing date may be earlier based on the number of applications received.&nbsp;
To Apply and Required Documents
Conditions of Employment
This position is open to both internal and external applicants. &nbsp;Applicants should:
<ul>
<li>Complete an application online &nbsp;- &nbsp;to apply, click&nbsp;here</li>
<li>Submit a cover letter and resume</li>
</ul>
Incomplete applications will not be considered.
*Applicants who meet minimum qualifications are not guaranteed an interview.

Upon a conditional offer of employment, the candidate must successfully:
<ul>
<li>Complete a background investigation which may include:</li>
</ul>
(education, criminal history, credit, fingerprints, and DMV)
<ul>
<li>Pass a workplace drug test within 72 hours*</li>
<li>Possess a valid State of Nevada driver’s license&nbsp;</li>
<li>Possess a clean driving record</li>
</ul>
*As a federally-funded employer, although legal in the state of Nevada, marijuana is restricted under Federal guidelines.
Employee Benefits
Pay is part of the generous compensation package offered by our premier agency. &nbsp;Employees enjoy:
<ul>
<li>3-day weekends</li>
<li>Free parking</li>
<li>2 weeks' vacation (years 1 and 2)</li>
<li>13 sick days</li>
<li>13 paid holidays, including your birthday</li>
<li>Medical, dental, and vision insurance – 100% employer paid (employee only); health and dependent care flexible spending accounts</li>
<li>Life and long-term disability insurance (employer paid);</li>
<li>457B Deferred Compensation Plan</li>
<li>Public Employee Retirement System (PERS) – 100% Employer-Funded or Employee/Employer-Funded (50%/50%)</li>
<li>Employee Assistance Program (EAP);&nbsp;</li>
<li>A variety of voluntary employee benefits options. &nbsp; &nbsp; According to the Public Service Loan Forgiveness (PSLF) program, student loan forgiveness may be available to qualified individuals.</li>
</ul>

Overview
The Southern Nevada Regional Housing Authority (SNVRHA) is recruiting a Customer Care Associate&nbsp;to join our team. &nbsp;SNRHA provides affordable housing to low- and moderate-income households through its affordable housing, conventional public housing, and Housing choice voucher programs. &nbsp;Our team is comprised of 200+ committed and caring professionals who support our mission and the clients and communities we serve. &nbsp;Our success is built upon the contributions of our valued employees. &nbsp; &nbsp; To learn more, please visit us online &nbsp; &nbsp; - &nbsp;<a href="http://www.snvrha.org" target="_blank">www.snvrha.org</a>.
If relocating from out-of-state, more than its famous Strip, which provides endless entertainment opportunities for locals and tourists, Las Vegas, Nevada also offers a family-friendly environment with wonderful neighborhoods, affordable living, warm weather, outdoor wonders (hiking, climbing, snow-skiing, boating, sightseeing, and more), professional sports, and world-class restaurants. &nbsp;Las Vegas is home to the University of Nevada, Las Vegas (UNLV) and a few hour’s drive to beach destinations in Southern California, the Grand Canyon in Arizona, and national parks and ski resorts in Utah. &nbsp; &nbsp; Nevada is among the most tax-friendly states in the U.S., with residents enjoying no state income tax, county income tax, inheritance tax, and lower property taxes.
Position Summary
The Customer Care Associate&nbsp;is responsible for supporting and assisting customers&nbsp;by&nbsp;addressing their inquiries, resolving their issues, and ensuring their satisfaction with SNRHA services. They process and track requests for service and work orders for public and affordable housing properties, update files and computer databases according to SNRHA policies and procedures, and ensure the accuracy of the filing systems while providing excellent customer service to residents.&nbsp;
Duties and Responsibilities
This announcement summarizes typical job functions and does not exhaustively or comprehensively list all duties and responsibilities.&nbsp;This position is accountable for performing the following duties and responsibilities, with or without reasonable accommodation.
<ul>
<li>Takes calls from residents, employees, contractors, and others; collects client information and service request details and generates a work order for maintenance and repairs; provides information and assistance to clients; responds to requests for information within the scope of authority.</li>
</ul>
<ul>
<li>Verify client’s account information, provide case management information, and educate clients on department processes and procedures.</li>
</ul>
<ul>
<li>Respond to customer inquiries, questions, and complaints via various communication channels such as phone, email, chat, SMS, or social media.</li>
</ul>
<ul>
<li>Record accurate and detailed information about customer interactions, issues, and resolutions using effective questioning techniques to gather relevant information in the company's ticketing or customer relationship management (CRM) system.</li>
</ul>
<ul>
<li>Educate customers on using products, software features, and troubleshooting techniques to minimize future technical issues with online portals. Provide step-by-step instructions&nbsp;and guidance to clients, landlords, and residents to help them resolve level I technical problems with the&nbsp;online portal.</li>
</ul>
<ul>
<li>Identify and diagnose technical problems reported by customers.&nbsp;</li>
</ul>
<ul>
<li>Accurately document customer interactions, issues, and resolutions in the company's customer relationship management (CRM) system.</li>
</ul>
<ul>
<li>Data entry and closing of work orders received from the after-hours answering service staff, mobile/web, email, chat requests, and maintenance in a timely manner. Categorizes and prioritizes work orders in compliance with SNRHA rules, regulations, and procedures.</li>
</ul>
<ul>
<li>Contact emergency maintenance service providers as authorized; dispatch maintenance staff according to emergency maintenance policy.</li>
</ul>
<ul>
<li>Ensure accurate filing of paper and electronic documents in the agency’s electronic document management system.&nbsp;</li>
</ul>

This position is&nbsp;eligible for participation in the collective bargaining unit (SEIU), which represents certain Southern Nevada Regional Housing Authority employees.
Minimum Qualifications
Minimum qualifications are intended to identify applicants most likely to perform successfully on the job. &nbsp;Applicants who meet minimum qualifications are not guaranteed an interview; however, they are further assessed to determine how well they meet the position's minimum qualifications and the agency's immediate needs. &nbsp;Applicants should possess the following:
<ul>
<li>High School Diploma or GED.</li>
<li>Three (3) years of clerical and computer experience.</li>
</ul>
SNRHA utilizes Criteria for online employment testing. Successful candidates will be invited via email to participate in the testing for further consideration in the recruitment process. Failure to participate in the testing is considered a withdrawal by the candidate.
Preferred Qualifications
Preferred qualifications are desired qualifications above and beyond minimum qualifications that demonstrate additional education, experience, training, or other credentials. &nbsp; &nbsp; Preference may be given to applicants who possess the following preferred qualifications:
<ul>
<li>Two years of previous public housing experience.</li>
<li>Previous call center experience.</li>
</ul>
Screening and Selection
Applicants who meet minimum qualifications may be further considered. &nbsp;Evaluation factors include, but are not limited to, a cover letter and resume, writing samples, pre-employment testing/assessments, panel interviews, references, performance evaluations, and background investigation.&nbsp;
SNRHA utilizes Criteria for online employment testing. Successful candidates will be invited via email to participate in the testing for further consideration in the recruitment process. Failure to participate in the testing is considered a withdrawal by the candidate.
Reasonable Accommodation&nbsp;
If you require a reasonable accommodation to participate in our hiring process, contact the HR Department (702.477.3170).
 
Compensation details: 43328.68-69267.32 Yearly Salary
 
PI44df23dd097e-25405-38462054

Customer Care Associate

<h3>Job Description</h3>
Job Description
We are PMG
Named Ad Age Best Places to Work for 10 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies.
Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels &amp; Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries.
Who You Will Be Working With
Join a team of innovative thinkers and collaborative problem-solvers who are passionate about the ever-evolving world of paid social media. Our Social team is dynamic, supportive, and dedicated to helping our clients achieve extraordinary results. You'll work closely with strategists, creatives, data analysts, and technologists to craft campaigns that make a tangible impact on some of the most exciting brands in the industry.
We believe in fostering a culture where every team member feels valued, empowered, and inspired to bring their unique talents to the table. At PMG, your voice will be heard, your ideas embraced, and your growth supported every step of the way. If you're looking for a role that blends cutting-edge innovation with meaningful collaboration, we'd love to welcome you to our team.
What You Will Do
<ul>
<li>Shape and execute paid social strategies that align with client objectives, overseeing budget allocation, media planning, reporting, and forecasting in partnership with cross-functional teams.</li>
<li>Manage the setup and trafficking of campaigns across platforms like Meta, TikTok, Pinterest, Snap, and LinkedIn, ensuring best practices and precision in execution.</li>
<li>Develop and implement testing frameworks to uncover actionable insights, translating complex data into clear, impactful recommendations for clients and internal stakeholders.</li>
<li>Collaborate with PMG teams and platform partners to optimize campaign performance, offering real-time analysis and subject-matter expertise during client interactions.</li>
<li>Harness PMG's proprietary technology, Alli, to streamline workflows, analyze performance data, and unlock deeper campaign insights, contributing to its ongoing enhancement.</li>
<li>Take ownership of project timelines and deliverables, ensuring campaigns meet strategic goals and exceed expectations.</li>
<li>Bring a proactive mindset and enthusiasm to each day, inspiring your team and making a meaningful impact on the brands you support.</li>
</ul>
What You Will Bring
<ul>
<li>3+ years of experience in paid social strategy or a related field, with a bachelor's degree or equivalent experience.</li>
<li>Intermediate expertise in Paid Social and Content Marketing to craft, execute, and optimize impactful campaigns.</li>
<li>Foundational knowledge of Marketing Metrics and Marketing Planning &amp; Analysis to drive data-informed strategies and recommendations.</li>
<li>Proficiency in social media platforms such as Meta, TikTok, Pinterest, Snap, and LinkedIn to set up, traffic, and manage campaigns.</li>
<li>Familiarity with tools like Google Analytics, Microsoft Excel, and SQL to analyze data and deliver clear, actionable performance insights.</li>
<li>Strong organizational and collaboration skills, enabling seamless alignment with internal teams and external stakeholders.</li>
<li>An analytical mindset, paired with a proactive approach to uncovering insights, testing strategies, and driving continuous improvements.</li>
<li>A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of media innovation while prioritizing client success with a Customer-Focused mindset that seeks opportunities to deliver meaningful value.</li>
<li>A dedication to People-Focused leadership, fostering collaboration, innovation, and professional growth by Leading by Example and nurturing strong relationships that empower others to excel.</li>
</ul>
What We Offer
<ul>
<li>Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support. </li>
<li>Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. </li>
<li>Parental Leave: We provide paid parental leave to support your family during important life events. </li>
<li>Retirement &amp; Pension Plans: Plan for your future with competitive retirement or pension programs, including contribution matching. </li>
<li>Fertility and Family Support: Access fertility benefits for all team members and their spouses. </li>
<li>Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography. </li>
<li>Pet Insurance: Protect your pet's health and your finances. </li>
<li>Lifestyle Spending Accounts: Enjoy 100% company-funded accounts to promote healthy habits and well-being. </li>
<li>Commuter Benefits: Access support for travel and commuting needs, where available. </li>
<li>Annual Bonus: All employees are eligible for an annual bonus. </li>
<li>Volunteering Opportunities: Receive 8 give-back hours to volunteer in your local communities. </li>
<li>AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety. </li>
</ul>
Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.
What Sets Us Apart
Being part of PMG means joining a company culture that's unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.
In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Paid Social Senior Associate

<h3>Job Description</h3>
Job Description
Position Summary
The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required.
Essential Duties and Responsibilities
<ul>
<li>Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner.</li>
<li>Maintains queue schedule and TOD (time on duty) for inbound calls.</li>
<li>Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.</li>
<li>Update customer information, make account adjustments and assist with billing and invoice inquiries. Accurately noting of all customer accounts.</li>
<li>Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations.</li>
<li>Understand all relevant systems within the Customer Care and Remote Management Center Departments. (Paris, TAD, Ceridian, eColonial.com, Social Media Outlets, PACS Outlook and more…)</li>
<li>Assist with monthly billing and invoice process.</li>
<li>Daily reporting of activities.</li>
<li>Performs outbound collection efforts by phone, email or physical mailing.</li>
<li>Drive high quality QSR (quality) scores for incoming customer contacts in all mediums.</li>
<li>Fosters positive relationship while working with cross functional departments.</li>
<li>Promotes the department and company standards &amp; core values (1) Remarkable Customer Service (2) Unwavering Accountability (3) High Integrity (4) Continuous Improvement (5) Community Development.</li>
<li>Maintains knowledge of departmental policies and procedures.</li>
<li>Strong communicator with ability to resolve customer inquiries with a one-call resolution.</li>
<li>Understand and follow escalation procedures.</li>
<li>Understand and follow appeasement procedures.</li>
<li>Ability to resolve complex billing issues.</li>
<li>Maintains a flexible schedule and flexible work shifts, as the business needs evolve. Ability to work some weekends.</li>
<li>Ability to adjust to changing demands in daily priority levels and work flow.</li>
<li>Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.</li>
</ul>

Non-Essential Duties and Responsibilities
<ul>
<li>Performs other duties as assigned, when necessary.</li>
</ul>
Minimum Job Qualifications
<ul>
<li>Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.</li>
</ul>
Qualifications Desired
<ul>
<li>Customer service experience.</li>
<li>CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.</li>
</ul>

Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. 
Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear. 
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts
Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force.
External Contacts
External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.

CUSTOMER CARE ASSOCIATE - A

<h3>Job Description</h3>
Job Description
Are you ready to dive into an exciting role at the heart of LaCassa Plumbing in Westmont, IL? If you're seeking a fulfilling career with a reputable company, join us today as our full-time Customer Service Associate!
 
THE MANY PERKS OF JOINING OUR TEAM:
Joining LaCassa Plumbing means stepping into a vibrant, family-oriented work environment where your talents and ambitions are valued. As a Customer Service Associate, you'll enjoy competitive pay starting at $19 an hour, plus attractive spiffs offered for booked calls monthly. We believe in a healthy work-life balance and provide paid time off (PTO), making your personal time as important as your professional growth.
Our culture is built on a foundation of integrity, reliability, and a genuine commitment to excellence in plumbing solutions. With us, you'll not only find a job but a place where you can thrive, learn, and advance your career!
 
MORE ABOUT US:
We have been providing excellent residential plumbing services throughout our community for over 20 years! Everything from drain cleaning and fixture repair to sump pump repair and water heater replacement, we do it all. Every day, we strive to treat our all customers like family as we believe in exceptional customer care and honesty. With our experience and skill, we have all the solutions that fit each client's needs and budget! We are residential service experts to our customers, so every day we do our best to meet and exceed those expectations!
We have a professional and experienced team here at LaCassa. Our staff is very valuable to us, so we ensure that they are taken care of. For our amazing team, we offer great benefits, an uplifting team environment, and opportunities for advancement and growth!
 
A GLIMPSE INTO YOUR DAY:
As a Customer Service Associate, your typical workday revolves around providing stellar service to our valued clients. You'll manage customer inquiries, displaying professionalism and a friendly demeanor, while efficiently scheduling service appointments and dispatching our skilled technicians. Your attention to detail will be critical in maintaining customer records, ensuring smooth billing and invoicing processes. You'll work closely with our field technicians to provide timely customer updates. Additionally, you'll play a key role in obtaining permits for specific jobs, ensuring seamless project execution. All of this will be part of your full-time schedule, which offers flexibility between Monday - Friday or Tuesday - Saturday.
 
REQUIREMENTS:
<ul>
<li>Customer service experience</li>
<li>Dispatching experience</li>
<li>Ability to adapt and work well under pressure</li>
<li>Strong communication skills</li>
<li>Outgoing personality with a lot of patience </li>
<li>Proficient in managing and posting content on company social media accounts</li>
</ul>
Preferred Qualifications:
<ul>
<li>Proficiency in computer applications is a bonus</li>
<li>Ability to speak Spanish is a plus, as we serve a diverse clientele</li>
<li>Knowledge of creating engaging content, including videos, graphics, and written posts, to effectively promote the company's brand would be a plus</li>
</ul>
 
APPLY TODAY!
Are you ready to make a significant impact in your career? We've streamlined our initial application process to be quick, easy, and mobile-friendly. Apply now as our Customer Service Associate to embark on your exciting journey at LaCassa Plumbing!
 Job Posted by ApplicantPro

Customer Service Associate

<h3>Job Description</h3>
Be part of an amazing story
\n
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
\n
Job Overview
\n
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
\n
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
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A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
\n
How our Selling Colleagues spend their day…
\n
<ul>\n
<li>Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.</li>
\n
<li>On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.</li>
\n
<li>Throughout the day, they maintain a shoppable space&nbsp;by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.</li>
\n
<li>They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.&nbsp;</li>
\n
<li>We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.</li>
\n
<li>And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.</li>
\n</ul>
\n
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found&nbsp;here.
\n
Who You Are
\n
<ul>\n
<li>Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality</li>
\n
<li>Must be able to:\n
<ul>\n
<li>Understand and communicate effectively with customers, co-workers, and supervisors</li>
\n
<li>Read and understand employment policies and safety rules/procedures in English</li>
\n </ul>
</li>
\n
<li>Be comfortable communicating and collaborating with customers and colleagues</li>
\n
<li>Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits</li>
\n
<li>Meeting daily sales goal challenges&nbsp;</li>
\n
<li>Enjoy meeting people, learning about them, and sharing information&nbsp;</li>
\n
<li>Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics</li>
\n
<li>You can handle electronic devices with no problem</li>
\n
<li>At least 2 years of selling or customer experience preferred</li>
\n</ul>
\n
Essential Physical Requirements You Will Perform
\n
<ul>\n
<li>This position requires talking, lifting, constant moving, standing, and reaching with arms and hands</li>
\n
<li>Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level</li>
\n
<li>Requires close vision, color vision, depth perception, and focus adjustment</li>
\n
<li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li>
\n</ul>
\n
What We Can Offer You
\n
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
\n
Some additional benefits we offer include:
\n
<ul>\n
<li>Merchandise discounts</li>
\n
<li>Performance-based incentives</li>
\n
<li>Annual merit review</li>
\n
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
\n</ul>
\n
Access the full menu of benefits offerings&nbsp;here.
\n
About Us
\n
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
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Join us and help write the next chapter in our story - Apply Today!
\n\n\n
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Retail Customer Experience Associate, Lehigh Valley - Full Time

<h3>Job Description</h3>
Staples is business to business. You’re what binds us together.
\n\n
Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty &amp; rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.&nbsp;&nbsp;
\n\n
We’re looking for a strategic and results-driven Digital Media Program Manager to lead the media planning and execution efforts that drive growth for StaplesAdvantage.com. As a member of the Digital Marketing team, you'll play a critical role in orchestrating full-funnel campaigns across digital channels to reach, engage, and convert business customers. This position is ideal for someone with deep digital media experience, operational rigor, and a passion for delivering measurable results in a B2B environment.
\n\n
In this role, you'll partner closely with marketing, creative, analytics, and agency teams to launch high-impact campaigns across display, social, and programmatic channels. The ideal candidate is a customer-first marketer, analytically sharp, operationally excellent, and naturally collaborative. You’re curious, proactive, and driven by performance—and you know how to communicate success in a clear, compelling way.
\n
What you’ll be doing:
\n
<ul>\n
<li>Support media strategy and day-to-day execution to support business growth across digital channels like Display, Paid Social, Digital Video, and emerging B2B media channels.</li>
\n
<li>Plan, launch, and optimize digital campaigns that support business objectives such as lead generation, customer acquisition, account-based marketing (ABM), and sales.</li>
\n
<li>Partner with internal teams and media agencies to develop, launch, and optimize effective media campaigns.</li>
\n
<li>Develop robust reporting frameworks to track KPIs and campaign performance across the funnel; deliver actionable insights and regular updates to stakeholders.</li>
\n
<li>Monitor industry trends and competitor activity, identifying opportunities to improve media strategies and stay ahead of B2B digital marketing best practices.</li>
\n
<li>May provide guidance on media program best practices and campaign execution.</li>
\n
<li>May facilitate collaboration across workstreams, promoting accountability and knowledge sharing.</li>
\n</ul>
\n
What you bring to the table:
\n
<ul>\n
<li>Strategic, self-starter mindset—takes initiative to solve problems, drive innovation, and uncover new growth opportunities.</li>
\n
<li>Deep understanding of how media drives business outcomes, with proven experience managing cross-platform paid campaigns (Meta, LinkedIn, Google Ads, DSPs).</li>
\n
<li>Highly organized and efficient, adept at juggling multiple priorities and meeting tight deadlines.</li>
\n
<li>Strong analytical skills with keen attention to detail; confident interpreting performance data, spotting trends, and making data-driven decisions.</li>
\n
<li>Clear and confident communicator, able to translate complex insights into actionable recommendations for both technical and non-technical audiences.</li>
\n
<li>Experienced in managing vendor/agency relationships and collaborating effectively in both in-house and agency environments.</li>
\n
<li>Proficient with marketing and analytics tools like Google Analytics, Adobe Analytics, Tableau, and advanced Excel functions (pivot tables, VLOOKUP, data visualization).</li>
\n</ul>
\n
What’s needed- Basic Qualifications:
\n
<ul>\n
<li>Bachelor’s Degree in Marketing, Communications, Business, or related field required or relevant work experience.</li>
\n
<li>5+ years’ experience in digital marketing/media, ideally in a B2B or e-commerce environment.</li>
\n</ul>
\n
What’s needed- Preferred Qualifications:
\n
<ul>\n
<li>Digital media certifications (e.g., Google Ads, Meta Blueprint, PMP) a plus.</li>
\n</ul>
\n
We Offer:
\n
<ul>\n
<li>Inclusive culture with associate-led Business Resource Groups</li>
\n
<li>22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</li>
\n
<li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li>
\n</ul>
\n
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.&nbsp; In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. 
\n
#LI-HS1
 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Program Manager Digital Media

<h3>Job Description</h3>
About The Company:
Amalfi Jets is a leading private jet charter company providing unparalleled experiences for our customers globally. True to our mission and motto of "Exploring the world with you." Our mission is to allow our customers to unlock more of the world, elegantly and efficiently. We work with customers in across six continents and provide clear quality, safety, and excellence standards in everything we do. We share our mission and our commitment to excellence on our social media platforms, @amalfijets where we have over 4M followers and gain over 250 million impressions each month.
 
Our company consists of our aviation department, social media brand, and technology.
 
Job Role:
Amalfi Jets is seeking a Customer Experience &amp; Success Associate to join our Flight Operations &amp; Customer Success Team. Through this role, you'll be one of the first points of contact with our clients to check in on upcoming flights, past flights, and ensure our clients are satisfied. You'll build lasting relationships with our customers, understanding their travel style, preferences, and ways that we can consistently improve our offerings. You'll constantly maintain the standards of excellence at Amalfi Jets and ensure that we continuously provide the best in class service, globally.
 
Key Responsibilities:
<ul>
<li>Reach out to existing customer base to check in on previous and upcoming flights</li>
<li>Ensure client satisfaction with our programs, offerings, and customer experience</li>
<li>Handle less-than-perfect flights with utmost excellence and customer service to ensure we maintain positive client relations</li>
<li>Build deep and lasting relationships with our clients, their guests, and families</li>
<li>Help plan upcoming travels in liason with our Sales Team and Flight Operations Team</li>
</ul>
 
Qualifications:
<ul>
<li>Customer Service Experience</li>
<li>Experience working with UHNWIs</li>
<li>Comfortable with high number of phone calls, texts, and emails on a daily basis</li>
<li>Self-starter working alongside fast paced teams</li>
<li>Excellent verbal and written communication skills.</li>
<li>Highly organized, detail-oriented, and proactive.</li>
<li>Professional demeanor with strong interpersonal skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
</ul>
 
Schedule:
This position FULL TIME, 40 hours per week at our Global Headquarters in Calabasas, California. The hours are 8:00 AM - 4:00 PM. Amalfi Jets does not support remote or hybrid work.
 
Qualifications:
<ul>
<li>1-3+ years experience in customer service, customer success, or hospitality role</li>
<li>Experience making high numbers of phone calls, emails, and texts on a daily basis</li>
<li>Proactive / Dependable Person</li>
<li>High standards for themselves to maintain consistent brand experience with our guests</li>
<li>High standards for quality, attention to detail, and performance</li>
</ul>
 
Compensation:
Hourly Rate: $20 - 27 USD per Hour
100% Company Paid Healthcare, Dental, Vision PPO
15 Days Paid Time Off per Year
Company Issued iPhone + MacBook
 
Amalfi Jets Inc. is proud to be an equal opportunity employer. We are committed to creating an inclusive, diverse, and supportive workplace where individuals of all backgrounds, identities, and experiences are valued and empowered to thrive. We welcome applicants regardless of race, gender, age, religion, sexual orientation, or ability—because we believe a stronger team starts with equal opportunity for all.

Customer Experience & Success Associate

<h3>Job Description</h3>
Job Description
SwagTex | Berlin, NJ
SwagTex is a local leader in custom printing, embroidery, and branded apparel. From uniforms and work wear to promotional t-shirts, hats, and hoodies, we help local businesses and organizations bring their brands to life. We’re looking for motivated individuals to join our team at our Berlin Mart retail location.
If you enjoy helping customers, keeping things organized, and working in a fast-paced environment, this is the perfect role for you. Both part-time and full-time positions are available.
What You’ll Do
<ul>
<li>
Greet and assist customers with printing and embroidery orders for businesses, schools, teams, and events
</li>
<li>
Provide excellent customer service in a retail environment
</li>
<li>
Help customers choose apparel, colors, and styles to match their brand or design needs
</li>
<li>
Organize, stock, and merchandise apparel and accessories in the store
</li>
<li>
Support order entry, inventory management, and basic shop tasks to ensure smooth production flow
</li>
</ul>
What We’re Looking For
<ul>
<li>
Previous retail, sales, or customer service experience is a plus
</li>
<li>
Interest in apparel, printing, or embroidery
</li>
<li>
Strong organizational skills and attention to detail
</li>
<li>
Reliable and able to thrive in a fast-paced production and retail environment
</li>
<li>
Available to work weekends and holidays (Memorial Day, 4th of July, Labor Day, etc.)
</li>
</ul>
Requirements
<ul>
<li>
Must be able to lift up to 40 lbs
</li>
<li>
Team player with a positive attitude
</li>
<li>
Leadership experience is a plus
</li>
<li>
Background checks will be conducted on all new hires
</li>
</ul>
Why Join SwagTex?
<ul>
<li>
Work with a growing local business that supports schools, small businesses, and community organizations
</li>
<li>
Hands-on experience in the printing and embroidery industry
</li>
<li>
Opportunities to grow into larger roles in production, sales, or management
</li>
<li>
Be part of a team that delivers high-quality apparel and outstanding customer service
</li>
</ul>
To Apply: Please submit your resume, including work experience and education history.
Company DescriptionStarting in a 300-square-foot booth in the Ocean City Surf Mall, Cap Swag was born with one vision in mind, to sell the dopest snapback hats and fitted caps on the entire Jersey Shore. After overcoming many many many obstacles that were thrown in our way we overcame and eventually moved on to open two more locations, one on the Wildwood Boardwalk and one in a local artisanal farmers market in Berlin, New Jersey. Our success in the headwear space was evident as we consistently provided our valued customers with exclusive, never-before-seen, merchandise in their favorite vacation spots. While we always loved the sports licensed apparel business, we began to set our sights on a new avenue. That opportunity was the business of custom apparel. And so, with no prior knowledge, we purchased our first single head, 15 needle, embroidery machine (we call it Ol' Reliable) and entered the business of headwear embroidery. For months, we experimented with custom embroidered hats. We spent countless hours testing and refining our process until we had successfully mastered hat embroidery, jacket embroidery, t-shirt embroidery, polo shirt embroidery, backpack embroidery and even more countless forms of custom embroidery. Thanks to the effort and perseverance of our amazing staff, we have expanded our custom business to include custom t-shirt printing, direct to garment printer, heat transfer vinyl, cut and sew, applique and much more. Cap Swag is all about pushing boundaries and surpassing expectations. What started as a 300 square foot hat shop, turned into a multi-location custom apparel and sports licensed business that is also heavily involved in social media and content production. 
<h3>Company Description</h3>
Starting in a 300-square-foot booth in the Ocean City Surf Mall, Cap Swag was born with one vision in mind, to sell the dopest snapback hats and fitted caps on the entire Jersey Shore. After overcoming many many many obstacles that were thrown in our way we overcame and eventually moved on to open two more locations, one on the Wildwood Boardwalk and one in a local artisanal farmers market in Berlin, New Jersey. Our success in the headwear space was evident as we consistently provided our valued customers with exclusive, never-before-seen, merchandise in their favorite vacation spots.\r\n\r\nWhile we always loved the sports licensed apparel business, we began to set our sights on a new avenue. That opportunity was the business of custom apparel. And so, with no prior knowledge, we purchased our first single head, 15 needle, embroidery machine (we call it Ol' Reliable) and entered the business of headwear embroidery. For months, we experimented with custom embroidered hats. We spent countless hours testing and refining our process until we had successfully mastered hat embroidery, jacket embroidery, t-shirt embroidery, polo shirt embroidery, backpack embroidery and even more countless forms of custom embroidery.\r\n\r\nThanks to the effort and perseverance of our amazing staff, we have expanded our custom business to include custom t-shirt printing, direct to garment printer, heat transfer vinyl, cut and sew, applique and much more. \r\n\r\nCap Swag is all about pushing boundaries and surpassing expectations. What started as a 300 square foot hat shop, turned into a multi-location custom apparel and sports licensed business that is also heavily involved in social media and content production.

Sales & Customer Service Associate - Printing & Embroidery

<h3>Job Description</h3>
Job Description
About Futu US Inc.:
Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).
Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.
Here's a closer look at our key entities:
<ul>
<li>Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.</li>
<li>Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.</li>
<li>Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.</li>
</ul>
For deeper insights into our entities and affiliates, explore or to discover the future of investing with confidence and innovation.
About our role:
We are looking for a highly motivated and licensed Financial Customer Experience Associate to lead moomoo’s in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will oversee store operations, drive client acquisition, provide licensed investment guidance, and ensure compliance with FINRA and SEC regulations.This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market.
Requirements
Key Responsibilities:
<ul>
<li>Financial Expertise - Learn and maintain a deep understanding of moomoo's history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients</li>
<li>Client Onboarding -Assist customers with account openings, deposits, and account modifications on-site</li>
<li>Sales &amp; Promotions Management -Manage and plan sales promotions and marketing campaigns for the Brand Store</li>
<li>Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services</li>
<li>Sales &amp; Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data at each event</li>
<li>Cross-Functional Collaboration - Collaborate with cross-functional teams to support/create promotional campaigns, marketing initiatives, and sales efforts</li>
<li>Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers</li>
<li>Store Operations Management - Oversee day-to-day Brand Store sales and operational workflows</li>
<li>Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines</li>
</ul>
Qualifications:
<ul>
<li>Must currently have Series 7, and ability to obtain Series 63 license within the first 90 days of employment. </li>
<li>3+ years of experience in sales and/or customer service within a financial services company.</li>
<li>Strong personal trading experience (preferred).</li>
<li>In-depth knowledge of FINRA and SEC marketing guidelines.</li>
<li>Deep understanding of trading products, services, and the U.S. stock market.</li>
<li>Excellent leadership, communication, and customer engagement skills.</li>
<li>Ability to work evenings, weekends, and game days as required.</li>
</ul>
Benefits
What We Offer:
<ul>
<li>Competitive salary and performance-based bonuses.</li>
<li>Comprehensive benefits package, including health, dental, and retirement plans.</li>
<li>Opportunities for professional growth and development.</li>
<li>A dynamic and collaborative work environment.</li>
</ul>
Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $55,000-$100,000. This role is also eligible to participate in our discretionary bonus plan.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Warning about fake job posts
Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.
All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Financial Customer Experience Associate - Licensed

<h3>Job Description</h3>
Job Description
MANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”. 
We’re hiring an Associate Customer Marketing Manager to join our dynamic team in Lebanon, OH!
In this role, the Customer Marketing Analyst will drive insight-led growth by conducting market research and analysis that supports strategic decision-making. The Customer Marketing Analyst will work closely with our commercial and R&amp;D teams to identify consumer and category trends, develop impactful marketing collateral, and contribute to both proactive and reactive customer initiatives and presentations. As a key member of the cross-functional business category team, you'll help drive growth by translating data into meaningful strategies.
DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Marketing, category, and customer trends research utilizing primary and secondary research resources</li>
<li>Social Media Listening/Trend Tracking in all category segments</li>
<li>Facilitating market product samples for internal teams and projects</li>
<li>Supporting R&amp;D customer project demo collateral </li>
<li>Support category and project tastings, documentation of tasting notes </li>
<li>Participate in concept ideation and brainstorming</li>
<li>Attend select category-relevant trade events (Approximately 15% overnight travel per year)</li>
<li>Other duties as assigned by management</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>Bachelor’s degree required with a preference in Marketing or Business Management</li>
<li>Knowledgeable creating presentations with PowerPoint and Canva, graphics a plus</li>
<li>Experienced with Marketing and Social Media research tools</li>
<li>Project management and execution within a cross-functional environment</li>
<li>Co-op, internship, or practical experience supporting a marketing or sales team a plus</li>
<li>Flavor, ingredients and/or seasoning B2B industry and market category experience a plus</li>
</ul>
PERSONAL CHARACTERISTICS:
<ul>
<li>Strong work ethic, self-motivated and ability to work independently</li>
<li>Excellent interpersonal and communication skills</li>
<li>Strong creative orientation, curious, enjoys Food and Beverage exploration</li>
<li>Strong analytical and organization skills with good attention to detail and follow-up</li>
<li>Creative problem solver and ability to function in a fast-paced and dynamic environment</li>
</ul>
MANE offers industry leading benefits including a generous PTO plan. Additional benefits include paid holidays, annual year-end shut down, annual and bi-weekly 401(k) contributions, tuition reimbursement, paid parental leave, employee assistance programs and many more.
MANE is known for having a culture that focuses on our employees and their well-being. See for yourself why our employees love working at MANE!

MANE is an equal opportunity employer.

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