Job Description
About The Company:
Amalfi Jets is a leading private jet charter company providing unparalleled experiences for our customers globally. True to our mission and motto of "Exploring the world with you." Our mission is to allow our customers to unlock more of the world, elegantly and efficiently. We work with customers in across six continents and provide clear quality, safety, and excellence standards in everything we do. We share our mission and our commitment to excellence on our social media platforms, @amalfijets where we have over 4M followers and gain over 250 million impressions each month.
Our company consists of our aviation department, social media brand, and technology.
Job Role:
Amalfi Jets is seeking a Customer Experience & Success Associate to join our Flight Operations & Customer Success Team. Through this role, you'll be one of the first points of contact with our clients to check in on upcoming flights, past flights, and ensure our clients are satisfied. You'll build lasting relationships with our customers, understanding their travel style, preferences, and ways that we can consistently improve our offerings. You'll constantly maintain the standards of excellence at Amalfi Jets and ensure that we continuously provide the best in class service, globally.
Key Responsibilities:
- Reach out to existing customer base to check in on previous and upcoming flights
- Ensure client satisfaction with our programs, offerings, and customer experience
- Handle less-than-perfect flights with utmost excellence and customer service to ensure we maintain positive client relations
- Build deep and lasting relationships with our clients, their guests, and families
- Help plan upcoming travels in liason with our Sales Team and Flight Operations Team
Qualifications:
- Customer Service Experience
- Experience working with UHNWIs
- Comfortable with high number of phone calls, texts, and emails on a daily basis
- Self-starter working alongside fast paced teams
- Excellent verbal and written communication skills.
- Highly organized, detail-oriented, and proactive.
- Professional demeanor with strong interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment
Schedule:
This position FULL TIME, 40 hours per week at our Global Headquarters in Calabasas, California. The hours are 8:00 AM - 4:00 PM. Amalfi Jets does not support remote or hybrid work.
Qualifications:
- 1-3+ years experience in customer service, customer success, or hospitality role
- Experience making high numbers of phone calls, emails, and texts on a daily basis
- Proactive / Dependable Person
- High standards for themselves to maintain consistent brand experience with our guests
- High standards for quality, attention to detail, and performance
Compensation:
Hourly Rate: $20 - 27 USD per Hour
100% Company Paid Healthcare, Dental, Vision PPO
15 Days Paid Time Off per Year
Company Issued iPhone + MacBook
Amalfi Jets Inc. is proud to be an equal opportunity employer. We are committed to creating an inclusive, diverse, and supportive workplace where individuals of all backgrounds, identities, and experiences are valued and empowered to thrive. We welcome applicants regardless of race, gender, age, religion, sexual orientation, or ability—because we believe a stronger team starts with equal opportunity for all.