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<h3>Job Description</h3>
Job Description
 IT Service Management Specialist 
 
LinTech Global Inc. is recruiting for an IT Service Management Specialist to support our contract at USPSOIG.
 
Location: 100% Remote from Home
 
 Position Description 
<ul>
<li> Maintain the health, performance, and reliability of the ServiceNow platform. </li>
<li> Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. </li>
<li> Manage user roles, permissions, and access control in alignment with security policies and organizational standards. </li>
<li> Provide technical support and issue resolution, ensuring minimal disruption to IT services. </li>
<li> Monitor system logs and performance, proactively identifying and addressing potential issues. </li>
<li> Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. </li>
<li> Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. </li>
<li> Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards. </li>
<li> Offer technical leadership in platform design, integration, and optimization efforts. </li>
<li> Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. </li>
</ul>
 
 Position Requirements 
Primary Requirements 
<ul>
<li> Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting. </li>
<li> Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow. </li>
<li> Strong knowledge of ITIL frameworks, and ITSM best practices. </li>
<li> Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. </li>
<li> Ability to implement and maintain automated processes and workflows. </li>
<li> Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. </li>
<li> Experience providing user training and technical documentation. </li>
<li> Skilled in problem-solving and root cause analysis. </li>
<li> Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context. </li>
</ul>
Secondary Requirements 
<ul>
<li> Experience working in an Agile environment with tools such as Microsoft Azure DevOps. </li>
<li> Prior experience supporting government agencies or contracts. </li>
<li> Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment. </li>
</ul>
 
Experience 
<ul>
<li> Bachelor's degree in computer science, information systems, or a related discipline. </li>
<li> At least 5 years of experience in IT support, system administration, or a related technical field. </li>
<li> Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role. </li>
<li> Relevant certifications highly preferred, including:
<ul>
<li>ServiceNow Certified System Administrator</li>
<li>ServiceNow Certified Application Developer</li>
<li>ITIL Foundation Certification</li>
</ul>
</li>
</ul>
 
Company Description
LinTech Global is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations &amp; Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&amp;D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. 
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
<a href="http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf" target="_blank">http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reade…</a>
#DICE
#LI-LM1
 
This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening. 
 Job Posted by ApplicantPro

IT Service Management Specialist

<h3>Job Description</h3>
Description
PROGRAM SUMMARY: The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities’ (DAFAs) common use information technology systems, personnel, functions, and program elements under the direction of DISA’s Fourth Estate Network Optimization program office. It will unify the DAFAs on a common, modernized network architecture, DoDNet, to provide mission services focused on enhanced user experience, improved security, and network reliability.
The Organizational Change Management Specialist will be a member of the Customer Experience team and will support the effort to provide an enhanced customer and user experience across a large set of stakeholders and users. They will apply best practices in user and customer experience, organizational change management, and customer relationship management to enhance the migration experience for all users.

CLEARANCE REQUIREMENT:&nbsp;
•Must have an ACTIVE SECRET or above clearance required. (US Citizenship required)

PRIMARY RESPONSIBILITIES:
<ul>
<li>
Serve as the primary liaison between the internal program team and the customers and users during all phases of the migration to the DoDNet to improve the overall customer and user experience. Work closely with customers and users to understand their needs and proactively address issues.
</li>
<li>
Build and maintain strong relationships with stakeholders through regular communication and support.
</li>
<li>
Develop and execute customer engagement plans to meet program goals.
</li>
<li>
Communicate with customers through a variety of channels, partnering with the Communications Specialist to identify communications needs, develop high-quality and user-friendly communications, and deliver communications in a timely manner.
</li>
<li>
Apply organizational change management methodologies including but not limited to change impact analyses, stakeholder assessments, change management plans, surveys and measurement, change agent networks, and communications and training plans to help prepare users for upcoming changes.
</li>
<li>
Establish metrics for measuring the success of customer engagement initiatives.
</li>
<li>
Initiate, plan, execute, and report on tasks independently.
</li>
<li>
Convey complex information in a clear and simple manner.
</li>
<li>
Use tools including the MS Office suite, collaboration tools such as MS Teams and SharePoint, as well as Adobe Creative Suite.
</li>
</ul>

Basic Qualifications:
<ul>
<li>
BA degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience.
</li>
<li>
DoD SECRET or above clearance required.
</li>
</ul>

Preferred Qualifications:
<ul>
<li>
Prosci ADKAR Certified
</li>
<li>
Experience working in an IT environment
</li>
<li>
Experience in executive communications and organizational support, including experience liaising with high-level customers and stakeholders
</li>
<li>
Advanced writer and editor
</li>
<li>
Understanding of change management methodologies
</li>
<li>
Ability to translate complex technical subject matter into user-friendly communications
</li>
<li>
Intermediate to advanced proficiency with Microsoft Word, Excel, and PowerPoint
</li>
<li>
Strong technical aptitude
</li>
<li>
Proven ability to handle multiple projects simultaneously with multiple audiences and against a deadline
</li>
<li>
Outstanding interpersonal skills, including the proven ability to work across different audiences, personalities, and experience levels
</li>
</ul>


Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:October 2, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $80,600.00 - $145,700.00

The Leidos pay range for this job level is a general guideline only&nbsp;and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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