<h3>Job Description</h3>
Join our Enterprise Data &amp; Analytics team as a Program Manager and help shape the future of data-driven decision-making at Aristocrat. This is an exceptional opportunity to work with a world-class team and align Aristocrat’s objectives with our global centre of excellence! We support partner needs, lead project intake, offer tech mentorship, and implement process upgrades. You will lead multiple projects within the Enterprise Data &amp; Analytics Center of Excellence, collaborating with both business and technical leaders to ensure seamless execution and delivery.
What You'll Do
Coordinate Enterprise Data &amp; Insights Project and Program Management Initiatives
<ul>
<li>
Lead all aspects of the planning, execution, and delivery of data initiatives
</li>
</ul>
Build and maintain Program governance
<ul>
<li>
Develop project charters, handle program plans, and ensure timely delivery across initiatives.
</li>
</ul>
Define, Monitor, and Elevate Success Metrics
<ul>
<li>
Set performance indicators and success benchmarks for primary data services and data product initiatives.
</li>
<li>
Collaborate with engineering and data science teams to lead data product lifecycle phases
</li>
</ul>
Link business requirements with technical implementation
<ul>
<li>
Translate detailed business requirements into precise technical scopes and user stories for data engineering teams
</li>
<li>
Ensure customer needs are incorporated into the design
</li>
</ul>
Establish Agile Product Planning Frameworks
<ul>
<li>
Apply Agile principles to priorities and refine backlogs, run sprint ceremonies, and enable multi-functional teamwork
</li>
</ul>
Advance Data Democratisation Goals
<ul>
<li>
Partner with product managers, analysts, and data consumers to prioritise and develop reusable data assets and self-service capabilities that enable business innovation.
</li>
</ul>
Curate Data Product Roadmaps
<ul>
<li>
Maintain forward-looking roadmaps for platform capabilities and domain-specific data products
</li>
</ul>
Ensure Data Product Quality and Value
<ul>
<li>
Champion customer-centric and quality-focused delivery. Measuring business impact and usability of data products.
</li>
</ul>
Coordinate Collaborator Alignment
<ul>
<li>
Collaborate with product leaders, data stewards, and governance teams to ensure products meet regulatory, compliance, and ethical data use standards.
</li>
</ul>
Support Communication and Reporting
<ul>
<li>
Develop leadership dashboards, presentations, and steering committee updates, ensuring portfolio visibility, including project health and wins
</li>
</ul>
What We're Looking for
<ul>
<li>
8+ years of relevant experience in a program manager position
</li>
<li>
Proven record to define, scope, and manage sophisticated programs and projects, ensuring alignment with strategic objectives and successful delivery within timeline, budget, and quality standards.
</li>
<li>
Expertise in coordinating a portfolio of initiatives, with the ability to consolidate, analyse, and report on program health, status, and impact.
</li>
<li>
A consistent record of applying Agile principles to drive iterative progress and adaptability.
</li>
<li>
Proficiency with JIRA, Smartsheet, and Microsoft Office Suite (Excel, PowerPoint, Word, and Project)
</li>
<li>
Ability to evaluate incoming requests, prioritise based on organisational needs, and make data-informed decisions.
</li>
<li>
Demonstrated ability to work optimally with multiple teams and collaborators, encouraging a collaborative and aligned environment.
</li>
</ul>
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
<ul>
<li>
World Leader in Gaming Entertainment
</li>
<li>
Robust benefits package
</li>
<li>
Global career opportunities
</li>
</ul>
Our Values
<ul>
<li>
All about the Player
</li>
<li>
Talent Unleashed
</li>
<li>
Collective Brilliance
</li>
<li>
Good Business Good Citizen
</li>
</ul>
Travel Expectations
None
Pay Range
$92,660 - $172,083 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at <a href="https://atibenefits.com/" target="_blank">https://atibenefits.com/</a>.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Program Manager-Enterprise Data & Analytics

<h3>Job Description</h3>
Job Description
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
 
Benefits:&nbsp;
<ul>
<li>401(k) </li>
<li>Insurance </li>
<li>Flexible hours </li>
<li>Vacation time</li>
</ul>
Compensation:
$20 - $22 based on experience
Responsibilities:
<ul>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Hold responsibility for the front desk budget and order any necessary office supplies</li>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
</ul>
Qualifications:
<ul>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>1 year of previous experience working in the hospitality industry</li>
<li>2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry</li>
<li>Showcase exceptional multitasking, communication, and management skills</li>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
</ul>
About Company 
Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme &amp; Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.

Hotel Front Desk Manager

<h3>Job Description</h3>
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>401(k) Retirement Program with Employer Match</li>
<li>Life and Disability Insurance Plans</li>
<li>Ancillary Insurance Plans</li>
<li>Employee Assistance Program</li>
<li>Fertility &amp; Family Forming Support and Resources</li>
<li>Pet Insurance</li>
<li>Employee Discounts</li>
<li>Time off and much more!</li>
</ul>
 
The position of the Daylife/Nightlife Assistant General Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. TheDaylife/Nightlife Assistant General Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the The Daylife/Nightlife Assistant General Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.
 
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
<ul>
<li>Provide a friendly, personal demeanor with a willingness to interact </li>
<li>Provide professional and friendly guest services</li>
<li>Commits self to the listed Tao values, and acknowledges dedication to providing excellent guest service for our Guest and our internal team, always </li>
<li>Continually strive to develop staff in all areas of managerial and professional development</li>
<li>Assist with recruitment and training of staff (training, developing, testing, and coaching)</li>
<li>Assist in creating sales goals</li>
<li>Build and promote teamwork through proactive interaction</li>
<li>Accommodate and anticipate guests needs</li>
<li>Accurately forecast staffing needs to ensure optimum customer service</li>
<li>Ensure all service standards meet Tao guidelines</li>
<li>Ensure that private events, catering, and banquets are successfully executed</li>
<li>Control cash and other receipts by adhering to cash handling procedures</li>
<li>Prepare all required paperwork, including forms, reports and schedules</li>
<li>Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs</li>
<li>Ensure that all products are received in accordance with the venues receiving policies and procedures</li>
<li>Assist and conduct conflict resolution, corrective actions and coaching</li>
<li>Oversee and ensure that employee performance appraisals are completed in a timely manner</li>
<li>Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements</li>
<li>Ensure nightly and/or weekly opening and closing side duties are followed</li>
<li>Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties</li>
<li>Provide administrative support</li>
<li>Assist and/ or completes additional tasks as assigned</li>
</ul>
EDUCATION/ REQUIREMENTS:
<ul>
<li>High School Diploma or equivalent required</li>
<li>College degree preferred</li>
<li>Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub</li>
<li>Proof of eligibility to work in the United States</li>
<li>21+ years of age</li>
<li>Maintain a professional, neat and well-groomed appearance adhering to the Company standards</li>
<li>Possession of/or ability to possess valid working card as required by state/city and venue</li>
<li>Knowledge of nightclub operations and beverage service </li>
<li>Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product</li>
<li>Knowledge of special events and banquets</li>
<li>Knowledge of state and local laws as it applies to liquor, labor, and health code regulations</li>
<li>Proficient in Windows MS Office, Open Table, Outlook</li>
<li>Knowledge of POS and back-office reporting systems, </li>
<li>Knowledge of profitability analysis and budgeting cost of sales, payroll management </li>
</ul>
 
TRAINING REQUIREMENTS:
<ul>
<li>Tao Group Hospitality in-venue Assistant General Manager training</li>
</ul>
 
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
 
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
 
<ul>
<li>Ability to write and verbally communicate</li>
<li>Must have good positive energy throughout the day</li>
<li>Must be able to print legibly for team members, management, and guests to read</li>
<li>Must be able to kneel, bend, and stand for extended periods of time</li>
<li>Must be able to move quickly</li>
<li>Must be able to push and lift up to 50 lbs.</li>
<li>Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume</li>
<li>May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required</li>
<li>Exposure to cleaning materials</li>
<li>Exposure to hot kitchen elements or cleaning materials.</li>
<li>May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required</li>
<li>Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment</li>
<li>Maintain a professional, neat, and well-groomed appearance adhering to Company standards</li>
<li>Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner</li>
<li>Ability to maintain confidentiality</li>
<li>Ability to handle a fast-paced, busy, and somewhat stressful environment</li>
</ul>

Assistant General Manager - Nightlife/Daylife Las Vegas

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Responsible for the day-to-day operations of assigned food and beverage outlets and personnel. Ensure compliance with established service standards and that guests receive prompt and courteous service. Monitor and enforce compliance with all company policies and procedures, and all applicable safety and health code regulations. Monitor budgets costs and labor to maintain assigned outlets.
Job Function
<ul>
<li>Monitor and oversee the operation of assigned outlets to ensure compliance with company standards, policies, procedures and all Federal, State and local liquor, health and safety regulations.</li>
<li>Responsible for personnel-related matters including but not limited to interviewing, hiring, training, scheduling, coaching, evaluating, promoting, counseling, and discharging.</li>
<li>Ensure prompt and courteous service to customers; resolve guest complaints in an appropriate and timely manner.&nbsp;</li>
<li>Assist the Director with budget goals and objectives and monitors financial aspects of the department.</li>
<li>Represent the Food and Beverage Department in internal and external employee related matters.</li>
</ul>
Qualifications 
<ul>
<li>Must be at least 21 years of age.</li>
<li>One (1) year of restaurant management experience preferred.</li>
<li>Must have excellent customer service and communication skills.</li>
<li>Must be able to stand and walk for extended periods of time throughout shift.</li>
<li>Must be able to lift/maneuver up to 25 pounds.</li>
<li>Must be able to obtain/maintain any necessary licenses and/or certifications. &nbsp;</li>
</ul>
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

F&B Manager

<h3>Job Description</h3>
Job Description
Overview
Ready to Launch Your Career with Hard Rock Casino Tejon?
Join us Saturday, November 1st, from 11 am – 3 pm
Outlets at Tejon 5701 Outlets at Tejon Pkwy, Tejon Ranch, CA 93203; Suite 100
To Be Considered, You Must Have:
Two years of experience as a table games Floor Supervisor
**Offers Made On The Spot | Bring Your Resume | Must Be 21 yrs. of age or older**
Why Join Us?
Be part of a legendary brand known for its energy, culture, and commitment to excellence
Gain valuable skills in a fast-paced, high-energy environment
Open the door to long-term career growth in the gaming and hospitality industry.
We are offering
Advancement Opportunities
Paid Time Off
Competitive Benefits
Employee Discounts
Tuition Reimbursement
Employee Meals
Sign-On Bonus at $1,500.00
 
Responsibilities
Under the direction of the Shift Manager, the incumbent performs functions of a Pit Manager on an assigned shift. Responsible for overall management of a multiple amount of casino table games for a particular shift. Reviews game spread &amp; staffing levels and recommends policy changes in accordance with Gaming Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency &amp; effectiveness, as well as, integrity of the casino operation.
PRIMARY RESPONSIBILITIES
<ul>
<li>Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.</li>
<li>Promote positive public relations and creates an enjoyable atmosphere for all customers.</li>
<li>Amicably resolve customer related issues in a timely manner. </li>
<li>Ensure the protection of customer’s rewards and credit lines. </li>
<li>Create and ensure a fun-filled, entertaining, and exciting environment. </li>
<li>Attain maximum gaming product revenue by means of identifying proper product mixture, positioning &amp; pricing levels, and further, by the evaluation and trial of new gaming product.</li>
<li>Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions.</li>
<li>Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, and engagement.</li>
<li>Work diligently to support the Hard Rock culture and team philosophy throughout the department and property.</li>
<li>Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same. </li>
<li>Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.</li>
<li>Comply with all departmental and company policies including Hard Rock’s business ethics guidelines.</li>
<li>Comply with all regulatory requirements.</li>
<li>Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.</li>
<li>Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Insure adherence to all IGC gaming regulations and statues.</li>
</ul>
 
Qualifications
High school diploma or equivalent. Minimum of two years as a Floor Supervisor in a casino.
SKILLS
<ul>
<li>Strong leadership and interpersonal skills </li>
<li>Excellent interpersonal, oral and written communication skills.</li>
<li>Meticulous, organized and accurate</li>
<li>Extreme confidentiality.</li>
<li>Familiarity with a variety of computer systems and applications.</li>
<li>Be flexible to work varying shifts and time schedules as needed.</li>
<li>Communicate effectively with all levels of employees and guests.</li>
<li>Manage multiple details and tasks concurrently in a changing environment.</li>
<li>Able to work effectively in a team environment.</li>
<li>Analyze and think about how possible solutions impact on the entire operation.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to stand and sit for extended periods of time.</li>
<li>Ability to walk distances.</li>
<li>Ability to lift 30 to 40 lbs.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. </li>
</ul>
#indeedHRI #zipcorporate #hiringimmediately

PIT MANAGER - TABLE GAMES

<h3>Job Description</h3>
Job Description
Are you ready to lead a high-energy restaurant team and deliver world-class dining experiences? As the Assistant General Manager at Hell’s Kitchen, you will work alongside the General Manager to oversee daily operations, manage staffing, and ensure the seamless execution of service standards. You will mentor and develop a talented team, maintain operational excellence during peak business periods, and help uphold the globally recognized standards of a Gordon Ramsay restaurant. This is an exciting opportunity for a results-driven leader with a passion for hospitality and high-volume restaurant management.
Under the direction of the General Manager, the Assistant General Manager is responsible for the direct management of all restaurant processes and personnel, staffing levels and the smooth operation of the venue. The primary responsibility is to ensure excellent guest experiences are maintained at all times. In joining our team, you commit to supporting this mission by demonstrating our guest service standards at all times and holding all team members to the same. An Associate's Degree or higher; or the successful completion of an internal development program; or previous work experience from an equal or higher position with very similar job responsibilities and business volumes is required. A minimum of (1) year restaurant supervisory experience in a high volume operation or (3) years of restaurant related experience (in a relevant function to the position being applied to) in a high volume operation is required. Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the Food and Beverage department.
Located on the Mashantucket Pequot reservation, this position will be filled in accordance with Tribal law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company DescriptionFull Service Resort Casino Foxwoods Resort Casino is the premier resort destination in the Northeast. As the largest resort casino in North America, Foxwoods offers a vast array of gaming in seven casinos; AAA Four-Diamond hotels, restaurants from gourmet to quick service, world-renowned spas, award-winning golf, state-of-the-art theaters, and exclusive retailers. Perfect for both recreation and business, Foxwoods provides modern and versatile convention and meeting space to infuse new life into any meeting or event. Foxwoods Resort Casino is owned and operated by the Mashantucket Pequot Tribal Nation. For a comprehensive look at Foxwoods Resort Casino and Mashantucket Pequot Tribal Nation visit Foxwoods.com 
<h3>Company Description</h3>
Full Service Resort Casino\r\nFoxwoods Resort Casino is the premier resort destination in the Northeast. As the largest resort casino in North America, Foxwoods offers a vast array of gaming in seven casinos; AAA Four-Diamond hotels, restaurants from gourmet to quick service, world-renowned spas, award-winning golf, state-of-the-art theaters, and exclusive retailers. Perfect for both recreation and business, Foxwoods provides modern and versatile convention and meeting space to infuse new life into any meeting or event. Foxwoods Resort Casino is owned and operated by the Mashantucket Pequot Tribal Nation. For a comprehensive look at Foxwoods Resort Casino and Mashantucket Pequot Tribal Nation visit Foxwoods.com

Assistant General Manager - Hell's Kitchen

<h3>Job Description</h3>
Job Description
We are looking for an experienced Gaming Audit and Compliance Manager to assist the current leadership team review and enhance compliance protocols within the organization. In this contract position, the Audit &amp; Compliance Manager will play a crucial role in identifying gaps, implementing solutions, and ensuring adherence to regulatory standards in the gaming industry. This opportunity is based in Las Vegas, Nevada and will be on-site. The ideal candidate will have deep experience in gaming regulations, internal audits, and operational compliance within a casino environment.
 
Responsibilities:
• Assess existing compliance processes to identify deficiencies and develop actionable plans for improvement.
• Organize and maintain compliance documentation, ensuring all required internal controls are properly executed.
• Collaborate with the internal audit team to review violations and implement corrective measures.
• Establish schedules and procedures to manage compliance tasks efficiently.
• Conduct audits to verify adherence to Minimum Internal Control Standards (MICS) and other regulatory requirements.
• Partner with IT teams to address compliance-related technical needs and solutions.
• Prepare and present detailed audit findings to stakeholders.
• Utilize advanced Excel formulas for data analysis and reporting.
<ul>
<li>Minimum 5+ years of experience in casino compliance, internal audit, or regulatory affairs.</li>
<li>Strong knowledge of Nevada gaming regulations, including NGCB and Title 31.</li>
<li>Experience with IGT systems and familiarity with slot/table game auditing.</li>
<li>Proven ability to manage complex compliance documentation and schedules.</li>
<li>Excellent organizational, analytical, and communication skills.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
</ul>

Gaming Audit & Compliance Manager

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
<ul>
<li>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</li>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</li>
<li>Manage labor schedules in line with the cafe’s budget and forecast models.</li>
<li>Successfully run a department and/or cost center.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</li>
<li>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</li>
<li>Ability to engage with guests in regards to music both current and past.</li>
<li>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
<li>Possess a self-motivated approach to their own personal and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for serving people.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

MANAGER - OPERATIONS

<h3>Job Description</h3>
Job Description
 
Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)
Shift: Grave – typically 12pm – 8am (Schedule may vary due to business demands and could include weekends and holidays.)
Full-time opportunity available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, and much more!
Non-Safety Sensitive
Job Summary
Ensures all revenue is posted to the correct departments, balances all revenue departments on a daily basis and completes all necessary reports. 
Essential Job Duties
<ol>
<li>Performs all audit procedures, as set forth by the Hotel and Company, on a daily basis. </li>
<li>Performs and is accountable for all required audit reports. </li>
<li>Verifies the status of all wake-up call requests and ensures they are properly handled. </li>
<li>Balances all cash receipts and work performed during the audit shift. Makes deposit of cash. </li>
<li>Prepares the front office for the end of day. </li>
<li>Acts as a Guest Service Representative during the night hours. </li>
<li>Takes the initiative to greet guests in a friendly and warm manner. </li>
<li>Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation. </li>
<li>Safeguard and account for the assets of the owners. </li>
<li>Comply with policies and procedures required by the department, the company, the Sac &amp; Fox Gaming Commission, and the National Indian Gaming Commission. </li>
<li>Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. </li>
<li>Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect. </li>
</ol>
Supplemental Job Duties
<ol>
<li>Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards. </li>
<li>Attends all required meetings and training sessions. </li>
<li>Performs other job related duties as assigned. </li>
</ol>
Physical Requirements/Working Conditions
Normal office environment along with moderate computer use. Requires significant standing and speaking, both in person and via telephone. At times, requires significant use of eyes, hands, arms, fingers and wrists associated with data entry or switchboard use. Exposure to a smoke filled environment with loud and continual noise levels. Must be confidential. 
Minimum Job Qualifications
Knowledge/Education/Work Experiences: Requires High school diploma or GED. Previous Front Desk experience required (minimum of one year). Requires previous computer experience and knowledge of software. Must be able to obtain a gaming license in accordance to the regulations established by the Sac &amp; Fox Gaming Commission. 
Skills/Abilities: Must be able to work directly with the general public. Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone. Requires good organizational and communication skills, both verbal and written. Uses personal judgment and specialized knowledge to give information to people. Must be flexible with shift and days off. Must be able to meet all non-supervisory training and education requirements. 
Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures. 
Restrictions
This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.

Hotel Manager on Duty (MOD)

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
This position is responsible for ensuring accurate record keeping, preparing reviews, and analyzing reports. The Assistant Manager of the Rise Casual Outlet is also responsible for scheduling, planning, timing, and supervising all details of the restaurant. 

Essential duties include, but are not limited to:
<ul>
<li>Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.</li>
<li> Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.</li>
<li>Spearheads menu item changes based on product mix reviews and guest feedback.</li>
<li>Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.</li>
<li>Institutes cost control procedures, inventories and standards of performance.</li>
<li>Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.</li>
<li>Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.</li>
<li>Staff replacement within the guidelines of the department.</li>
<li>Develops and implements operating standards where necessary.</li>
<li>Communicates with management, other departments, and designated personnel to address the needs of the POS system.</li>
<li>Provides project leadership and project management as assigned</li>
<li>In the absence of senior F&amp;B management provides leadership and direction for the department as required.</li>
<li>Acts immediately on all customer complaints to insure that a correction is made whenever possible.</li>
<li>Responsible for the back of the house operations in the absence of the room chef. </li>
</ul>
 
Qualifications
<ul>
<li>High School diploma or equivalent required</li>
<li>Bachelor’s degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience</li>
<li>2+ years of management experience in multiple outlets (Restaurant, Room Service, Minibar) within a high volume resort/hotel or a combination of work experience and education</li>
<li>Must be able to analyze Food and Beverage data</li>
<li>Must have exceptional guest service skills</li>
<li>Proven ability to increase outlet sales</li>
<li>Must be able to demonstrate and deliver a high level of service to our guests</li>
<li>Must have strong verbal and written communication skills</li>
<li>Must have the ability to lead and develop a cohesive outlet team</li>
</ul>

Work Environment:
<ul>
<li>Duties and responsibilities are typically performed in the back of house of the casino and a restaurant setting, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
</ul>

Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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