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<h3>Job Description</h3>
Job DescriptionWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma

Customer Support Specialist

<h3>Job Description</h3>
Job Description
The world communicates over text, and now so does healthcare.
We are OhMD. We’re on a mission to improve the patient experience by simplifying communication between physicians and their patients.&nbsp;
We have an incredible team of brilliant, energetic, impact-driven folks who are passionate about improving healthcare.&nbsp;
We’re a hybrid team with our team members spread out across five states with an office in beautiful Burlington, Vermont. &nbsp;
What’s the opportunity?&nbsp;
The Customer Support team is responsible for ensuring that every user has an incredible experience with OhMD. That means we’re there to answer their questions and support them on their mission to deliver amazing patient care.
Customer Support Specialists work directly with customers to identify areas for improvement, and interact with our product design team and engineers to help guide the direction of the OhMD platform. Folks that have been successful in this role are typically early in their careers, enthusiastic about joining OhMD’s frontline support team, and are always looking for ways to enhance how OhMD supports our clients.
What exactly will I be doing though?
<ul>
<li>Communicating with our clients and users over Intercom web chat and email to troubleshoot &amp; resolve issues clients are experiencing with the OhMD product</li>
<li>Taking an issue from initial contact to resolution</li>
<li>Mastering a wealth of knowledge on the OhMD product</li>
<li>Influencing the development of the OhMD product through interdepartmental collaboration</li>
<li>Ensuring each customer receives an experience they are delighted with, and working with everyone on the OhMD team to make OhMD better every day</li>
<li>Enhancing product support resources by writing informative and helpful client-facing content</li>
<li>Researching and implementing tools to improve support standard operating procedures</li>
</ul>
&nbsp;
What skills should I have?
Must-haves:
<ul>
<li>Natural ability to understand and learn new technology. Do your parents call you to fix their email? Perfect.</li>
<li>Experience and patience troubleshooting complex technology issues</li>
<li>Enjoy talking to clients every day</li>
<li>Superb verbal and written communication, including the ability to simplify complicated topics for easy client comprehension</li>
<li>Excitement to work as part of a team with shared goals toward client satisfaction</li>
<li>An eagerness to learn and grow</li>
</ul>
Pluses:
<ul>
<li>Experience providing direct customer support</li>
<li>Experience in remote work situations</li>
<li>Understanding of how SaaS companies operate, with prior experience</li>
<li>Interest and experience training future employees who join the Customer Support team &nbsp;</li>
</ul>
Why OhMD?
<ul>
<li>Competitive Salary</li>
<li>401K Employer Match</li>
<li>Equity opportunity</li>
<li>Medical, vision, and dental insurance</li>
<li>Unlimited PTO, monthly Wellness Weekends, paid time to volunteer, and opportunities to connect with others company-wide, both virtually and in person</li>
<li>Energetic &amp; connected hybrid culture</li>
</ul>
OhMD, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
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<h3>Job Description</h3>
Job Description
Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.
 
As a Financial Support Specialist at ACST, you will join a staff of talented, enthusiastic, tech savvy customer service representatives that offer superior technical support to over 50,000 clients world-wide. You should be passionate about making a difference, and helping faith-based non-profit organizations. 
Each Financial Support Specialist is a valued member of one or more teams supporting a wide range of software solutions. Team members are expected to provide excellent customer service utilizing the extensive training we provide &amp; the experience you’ve accumulated to meet the Client’s needs. You should be able to quickly and accurately provide step-by-step instructions when clients call with “how-to” questions; and on the very next call, be able to troubleshoot a problem that has stumped a church’s IT staff – all while maintaining a patient &amp; professional demeanor. The goal is for the client to say “WOW” when the interaction is complete.
 
You might be the right person if: 
<ul>
<li>
You love working with people. You love technology. You love troubleshooting and problem solving. You can’t believe there’s a job that allows you to do them all at the same time.
</li>
<li>
You have a strong customer service background.
</li>
<li>
You have strong Accounting/Financial knowledge that includes an understanding of Double-entry Fund Accounting Principles, Procedures, and Reconciliations.
</li>
<li>
You have an understanding of accounting programs (e.g.Quickbooks), bank reconciliations, payroll processes, and Chart of Accounts.
</li>
<li>
You like to try out new technologies, and figuring out how they work. 
</li>
<li>
You consider yourself a techie. Your friends consider you a techie. 
</li>
<li>
You don’t mind working from home and communicating with teammates remotely.
</li>
<li>
Your friends and family call you when they break their computers. 
</li>
<li>
You know if you hear someone talking about “the cloud”, they may not be referring to the fluffy white things in the sky.
</li>
<li>
You can name more than one Internet Browser and more than one Operating System. 
</li>
<li>
You know what networking is and you access, copy and modify files on other computers on a network.
</li>
<li>
You have mad communication skills – written and oral.
</li>
</ul>
 
What We're Looking For: 
<ul>
<li>
An associate degree in Accounting, Finance, or a related field or a high school diploma with 1-2 years of accounting experience. 
</li>
<li>
Prior experience with ACS financial products and church knowledge would be a plus. 
</li>
<li>
Proven customer service skills.
</li>
<li>
Strong technical skills including experience with a variety of operating systems. 
</li>
</ul>
 
Why You Want to Work Here:
<ul>
<li>
A starting hourly rate of $15.50 with opportunities for career advancement
</li>
<li>
Outstanding benefits package, including 6% 401(k) match
</li>
<li>
Free Wellness Clinic staffed by a Nurse Practitioner
</li>
<li>
A caring, friendly remote work environment 
</li>
<li>
The opportunity to positively impact ministries
</li>
</ul>
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
PI9feaa29b3141-25405-37629352

Financial Support Specialist (Remote)

<h3>Job Description</h3>
Job Description
Overview
We are seeking a knowledgeable Product Support Specialist to assist customers in getting the most out of our services or platforms. You’ll respond to product-related questions, troubleshoot functionality issues, and serve as a bridge between users and the product team.
Responsibilities
<ul>
<li>
Answer customer questions about product features, setup, and usage
</li>
<li>
Troubleshoot product-related issues and document bugs
</li>
<li>
Collect customer feedback and relay it to the product team
</li>
<li>
Maintain product knowledge and stay up to date with feature updates
</li>
<li>
Ensure customer satisfaction with timely, accurate responses
</li>
</ul>
Qualifications
<ul>
<li>
Experience in product support, customer success, or tech service preferred
</li>
<li>
Excellent problem-solving and communication skills
</li>
<li>
Quick learner with an interest in technical products or services
</li>
<li>
Comfortable with CRM tools, Google Workspace, and support platforms
</li>
<li>
Strong attention to detail and follow-up
</li>
</ul>
Benefits
<ul>
<li>
Fully remote
</li>
<li>
$20–$22 per hour
</li>
<li>
Health insurance (for full-time employees)
</li>
<li>
Paid time off (for full-time employees)
</li>
<li>
Product training and team support provided
</li>
</ul>
Company DescriptionJV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center. 
<h3>Company Description</h3>
JV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center.

Remote Product Support Specialist

<h3>Job Description</h3>
Job DescriptionOverview
Are you looking for an exciting opportunity to join a fast-growing technology company and become part of the Teesnap family? Do you thrive in a dynamic environment and have a passion for providing exceptional client support? If so, Teesnap is seeking highly motivated and detail-oriented individuals to join our team as a Client Support Specialist.
About Teesnap:
Teesnap is a leading provider of innovative technology solutions for the golf industry. Our state-of-the-art software and hardware products are revolutionizing the way golf courses manage operations, bookings, and customer experiences. With our continued growth and success, we are expanding our team and offering excellent opportunities for career advancement.
Experience Required
Qualifications:
<ul>
<li>Experience in Project Management, Business Administration, or a related field (recent graduates welcome!)</li>
<li>PGA Professionals with a strong interest in joining the technology industry are also encouraged to apply</li>
<li>Exceptional communication skills, both verbal and written, with a customer-centric approach</li>
<li>Strong problem-solving skills and ability to think analytically</li>
<li>Detail-oriented mindset with a focus on accuracy and efficiency</li>
<li>Ability to multitask and prioritize tasks in a fast-paced environment</li>
<li>Tech-savvy with a willingness to learn new software and hardware technologies</li>
<li>Previous experience in a customer support or client-facing role is a plus</li>
</ul>
Essential Responsibilities
Responsibilities:
<ul>
<li>Provide outstanding support to our clients through various channels, including phone, email, and chat</li>
<li>Troubleshoot and resolve technical issues related to our software and hardware products</li>
<li>Assist clients in setting up and configuring their Teesnap systems</li>
<li>Collaborate with cross-functional teams to escalate and resolve complex client inquiries</li>
<li>Document and maintain accurate records of client interactions and issue resolutions</li>
<li>Contribute to the continuous improvement of our support processes and knowledge base</li>
</ul>
Benefits
Why Join Teesnap:
<ul>
<li>Opportunity for career growth and advancement within the company</li>
<li>Competitive salary and benefits package</li>
<li>Collaborative and inclusive work environment</li>
<li>Cutting-edge technology solutions at the forefront of the industry</li>
<li>Chance to work with a diverse client base and build strong relationships</li>
</ul>
If you are enthusiastic about joining the technology industry and have a passion for providing exceptional customer support, we would love to hear from you! Join us at Teesnap and be part of a team that is shaping the future of the golf industry.
How to Apply:
To apply for the position of Client Support Specialist at Teesnap, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team. Applications can be sent to <a href="mailto:support@teesnap.com" target="_blank">support@teesnap.com</a> with the subject line "Client Support Specialist Application."
Note: Only shortlisted candidates will be contacted for further evaluation.
Teesnap is an equal opportunity employer. We value diversity and encourage applications from individuals of all backgrounds.
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Client Support Specialist (Remote)

<h3>Job Description</h3>
Job Description
Overview
We are hiring a proactive Customer Success Specialist to ensure customers reach their goals with our services. You’ll serve as a partner to clients—guiding, educating, and ensuring their ongoing satisfaction and engagement.
Responsibilities
<ul>
<li>
Proactively check in with customers to ensure success and satisfaction
</li>
<li>
Help onboard new clients and answer advanced service questions
</li>
<li>
Monitor customer activity and usage to identify potential concerns
</li>
<li>
Collaborate with support and product teams to resolve issues
</li>
<li>
Track customer success metrics and feedback in the CRM
</li>
</ul>
Qualifications
<ul>
<li>
Experience in customer success, account management, or high-touch support
</li>
<li>
Excellent communication and relationship-building skills
</li>
<li>
Strong problem-solving ability and attention to detail
</li>
<li>
Comfortable using Google Workspace and CRM platforms
</li>
<li>
Customer-first mindset with a proactive approach
</li>
</ul>
Benefits
<ul>
<li>
Remote position
</li>
<li>
$20–$22 per hour
</li>
<li>
Health insurance (for full-time employees)
</li>
<li>
Paid time off (for full-time employees)
</li>
<li>
Supportive and collaborative environment
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Remote Customer Success Specialist

<h3>Job Description</h3>
Job Description
Who We Are:
As the largest privately held service provider in our industry, Thomas &amp; Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.
Our Culture:
We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.
We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas &amp; Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace. 
Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas &amp; Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.
The Position:
The job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&amp;C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. Answer chat inquiries, log calls, handle complaints, troubleshoot problems and provide directions, and send post call follow up. 
Essential Duties and Responsibilities 
<ul>
<li>Manage high volume of inbound calls, chats, and emails with efficiency and accuracy</li>
<li>Follow Call Center "Procedures" while meeting or exceeding productivity and quality metrics </li>
<li>Identify caller's needs, clarify information, and direct the caller providing a solution and or resolution, including follow up as needed </li>
<li>Support verifications line of business with tasks as identified by management including but not limited to indexing, routing, completing, and/or returning verifications.</li>
<li>Identify and escalate priority issues to management, while maintaining a professional demeanor at all times with inbound callers</li>
<li>Other duties as assigned</li>
</ul>
Requirements and Qualifications 
<ul>
<li>High School Diploma or Equivalent </li>
<li>1-2 years' experience in a Call Center role </li>
<li>Equivalent combination of education and experience will be considered</li>
<li>Flexibility to work a part-time schedule between 7am-7pm consisting of a minimum of 25 hours per week up to 29 hours.</li>
<li>Proven track record of taking high volume calls daily </li>
<li>Customer service chat experience is a plus</li>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions</li>
</ul>
Special Considerations and Prerequisites 
<ul>
<li>Able to think outside the box and solve problems creatively</li>
<li>Deliver above-and-beyond customer service across all support channels with professional communication and a brand ambassador mindset.</li>
<li>Hold conversations, not interactions. We know how great our team is, and we want our clients to know as well.</li>
<li>A thoughtful/professional communicator (both online and offline) who understands the importance of tone</li>
<li>Empathetic and able to adapt your communication style to best suit your audience</li>
<li>Highly organized and attentive to detail</li>
<li>A well-rounded team player who takes ownership of your work</li>
<li>Must be flexible with a "can do" attitude and a willingness to assist with varying tasks to support the business needs as they arise. </li>
<li>Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer's experience</li>
<li>Become an expert in all things verifications, as well as T&amp;C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships</li>
<li>Use Zoom to interact with your teammates, management, and other departments</li>
<li>Able to handle sensitive and confidential information appropriately </li>
<li>Able to take initiative and work independently with little supervision </li>
<li>Excited to be the face of T&amp;C and build strong customer relationships</li>
<li>Agile and able to adapt to changes in processes, policies, and tools used </li>
<li>Punctual and maintain excellent attendance and adherence to schedule including scheduled breaks </li>
<li>Must be proficient in MS Word, MS Excel, Outlook, Zendesk experience is a plus!</li>
<li>Ability to deal with stressful situations to achieve desired business results</li>
</ul>

5,185 Remote Customer Support Specialist Jobs