Job Description
Job Description
Overview
We are seeking a knowledgeable Product Support Specialist to assist customers in getting the most out of our services or platforms. You’ll respond to product-related questions, troubleshoot functionality issues, and serve as a bridge between users and the product team.
Responsibilities
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Answer customer questions about product features, setup, and usage
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Troubleshoot product-related issues and document bugs
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Collect customer feedback and relay it to the product team
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Maintain product knowledge and stay up to date with feature updates
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Ensure customer satisfaction with timely, accurate responses
Qualifications
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Experience in product support, customer success, or tech service preferred
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Excellent problem-solving and communication skills
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Quick learner with an interest in technical products or services
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Comfortable with CRM tools, Google Workspace, and support platforms
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Strong attention to detail and follow-up
Benefits
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Fully remote
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$20–$22 per hour
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Health insurance (for full-time employees)
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Paid time off (for full-time employees)
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Product training and team support provided
Company DescriptionJV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center.
Company Description
JV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center.