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<h3>Job Description</h3>
Job Description
Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.
What we do
HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. 
Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service. 
 
About Our Customer Service Team
The Customer Service Team is the first point of contact for members and providers. Focused on delivering high-quality, solution-oriented interactions, we aim to resolve issues during the customer’s first call and ensure more complex issues are escalated to subject matter experts.
The Customer Service Team embodies HPI’s mission of serving all our members and providers. The Team reflects HPI’s values in every interaction and empowers the organization to support those we serve.
 
What you’ll do
Customer Service is the heart of our commitment to compassionate care. In this role, you’ll play a key part in our members’ experience and make a real difference in every conversation. As part of the Customer Service Team, you will be surrounded by multiple talented individuals who lead with a service-first mentality and understand the power of one. If you thrive helping others and problem-solving, we’d love to hear from you.
In this role, you’ll also: 
<ul>
<li>Serve as a positive team member working toward a common company goal</li>
<li>Meet department standards and expectations for quality and production</li>
<li>Efficiently leverage tools and technology to support resolution of issues</li>
<li>Work with partner departments to resolve customer issues</li>
<li>Actively participate in and support the learning process</li>
</ul>
What you bring
<ul>
<li>A High School Diploma or equivalent</li>
<li>1 – 2 years’ prior customer service using multiple computer systems </li>
<li>The ability to work independently and as part of a team</li>
<li>The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized</li>
<li>The capacity to recognize and maintain confidentiality</li>
<li>The aptitude to communicate in a professional and pleasant manner</li>
</ul>

Why choose us?
<ul>
<li>We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities.</li>
<li>Our space is a reflection of who we are—innovative, open and collaborative.</li>
<li>We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. </li>
<li>Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms. </li>
</ul>
 
Our Benefits Package
We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:
<ul>
<li>Medical, Dental and Vision and Prescription Drug Coverage</li>
<li>Fitness Reimbursement Benefit</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Account &amp; Health Savings Account</li>
<li>401(k) and Quarterly Bonuses</li>
<li>Generous Paid-Time Off &amp; Volunteering Opportunities</li>
<li>Educational Assistance &amp; Professional Development Opportunities</li>
</ul>
So, think you want to join the HPI team? We hope to hear from you!
You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionVolt is immediately hiring Customer Service Representative &nbsp;in Columbus OH &nbsp; As an Customer Service Representative &nbsp;, you will be responsible for: 
<ul>
<li>Under immediate supervision a Health Services Associate, functions as primary customer contact by receiving calls, letters and faxes from customers concerning routine account or distribution irregularities for access and affordability programs.</li>
<li>Investigates problems using computer systems, databases, and established procedures.</li>
<li>Contacts customers with solutions, obtains further information or triages call to appropriate party.</li>
<li>Works within established departmental guidelines.</li>
</ul>
&nbsp; Minimum Requirements: 
<ul>
<li>High school diploma or equivalent experience.</li>
<li>Basic computer skills</li>
</ul>
&nbsp; This is a Full-Time, Contract opportunity. &nbsp; Schedule: M-F – 8am to 8pm Duration: 3+ Months Location: Columbus OH Pay Rate: $15.0 - $20.0 per hour on W2. &nbsp; Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. &nbsp; Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. &nbsp; Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&amp;D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). &nbsp; Volt&nbsp;is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email <a href="mailto:hr_dept@volt.com" target="_blank">hr_dept@volt.com</a> or call (866) -898-0005. Please indicate the specifics of the assistance needed.&nbsp; &nbsp; Volt&nbsp;does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.&nbsp; The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Volt&nbsp;is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed. &nbsp; Volt&nbsp;does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.&nbsp; The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

<h3>Job Description</h3>
Connections Personnel is hiring for a temp hire Customer Service position for our client located in Berkeley Heights. Looking for a motivated individual to join a great company!
 
Requirements:
<ul>
<li>Prefer to have at least 2 years of customer service experience in an office, but willing to train the right candidate.</li>
<li>Must have excellent communication skills</li>
<li>Team Player</li>
<li>Experience with Business to Business</li>
<li>Ability to work independently</li>
<li>Answer phone calls from customers, vendors, sales persons, etc.</li>
<li>Heavy email communication with customers, sales reps and vendors.</li>
<li>Communicate with outside personnel for special needs or events</li>
<li>Order entry, follow up, and expediting.</li>
<li>Prepare quotes, offer product add-ons and upsell</li>
<li>Process returns to vendors</li>
<li>Product knowledge and training offered</li>
<li>Calculate customer and dealer prices</li>
<li>Track shipments</li>
<li>Basic investigative / deductive reasoning skills a plus</li>
<li>Attention to detail</li>
<li>Offer support to outside sales team</li>
<li>Resolve customer complaints</li>
<li>Marketing skills</li>
<li>Plan events</li>
<li>Direct to customer sales/marketing</li>
</ul>
 
Salary $20-22..00 a Hour
 
Schedule: 8:00am-430 pm
 
Benefits: Medical, Dental, PTO, 401k Life Insurance- Once Hired perm
 
For immediate consideration please apply online at: <a href="https://connections.securedportals.com/apply/" target="_blank">https://connections.securedportals.com/apply/</a>

<h3>Job Description</h3>
Job Description
Pharmacy Innovations is seeking a Customer Service Representative to join our Erie pharmacy team. In this role you will be the primary point of contact for customers seeking assistance with products or services. Your role is critical in ensuring customer satisfaction by providing timely, accurate, and empathetic support through various communication channels such as phone, email, and portal/text. You will handle inquiries, resolve complaints, and provide information about products and services, contributing directly to customer retention and brand loyalty. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while maintaining a positive attitude. Ultimately, your efforts will help enhance the overall customer experience and support the company’s reputation for excellent service.
In this role you will:
<ul>
<li>Deliver exceptional customer service by actively listening to customer concerns, responding with empathy, and ensuring all inquiries are addressed with professionalism and care.</li>
<li>Ensure timely and accurate resolution of customer issues by verifying that appropriate actions, such as prescription corrections or billing adjustments, have been completed.</li>
<li>Process and manage prescription returns, exchanges, and invoices by reviewing original orders and pharmacy documentation in compliance with company policy and regulatory standards.</li>
<li>Interact daily with patients and caregivers via phone, in person, or through a secure portal to provide accurate information on prescriptions, pharmacy services, and refill procedures.</li>
<li>Maintain comprehensive and confidential records of all customer interactions, including inquiries, prescription issues, complaints, and resolutions.</li>
<li>Proactively identify and escalate complex concerns to pharmacists or appropriate departments to ensure timely and accurate follow-through.</li>
<li>Support patient retention by creating a positive and helpful experience, following up on open issues, and confirming that patient needs are met consistently.</li>
<li>Process payments, manage billing tasks, provide support for account updates, and claim submission.</li>
<li>Foster a compassionate, respectful, and efficient environment to ensure each patient feels valued, safe, and supported in their healthcare journey.</li>
<li>Communicate effectively and confidentially with patients through our secure messaging portal to address questions, confirm order statuses, and relay follow-up information.</li>
</ul>
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Proven experience in a customer service role or similar position.</li>
<li>Basic computer skills and (preferred) familiarity with CRM software.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to handle stressful situations calmly and professionally.</li>
</ul>
Skills:
The required communication skills are essential for effectively understanding customer concerns and conveying solutions clearly and empathetically. Computer literacy and familiarity with CRM systems enable efficient documentation and tracking of customer interactions, ensuring continuity and quality of service. Problem-solving skills are used daily to analyze customer issues and determine the best course of action, often requiring quick thinking and adaptability. Preferred skills such as multilingual abilities and advanced software proficiency enhance the ability to serve a broader customer base and streamline service processes. Together, these skills contribute to creating a positive customer experience and fostering long-term customer relationships.
 
This is a full-time, in-person position. Remote work is NOT available.

<h3>Job Description</h3>
Job Description
Customer Service Representative
Remote
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: <a href="http://www.sigsauer.com" target="_blank">www.sigsauer.com</a>
Position Summary: 
The Customer Service Representative will support our direct product consumers with facilitating repairs, sales and providing product knowledge. They are the key link between customers and SIG SAUER and will be responsible for a broad array of duties. This position coordinates internally and externally to manage and support sales support functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. 
FLSA: Exempt
Job Duties and Responsibilities:
<ul>
<li>Responds to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries and support for all product lines</li>
<li>Maintain a professional and positive demeanor to optimize customer satisfaction where possible</li>
<li>Sell products and accessories to consumers that support their described needs</li>
<li>Support the department on a variety of tasks directly related to the consumers interests and/or development of business</li>
<li>Collaborate with finance, legal, marketing, IT and other internal teams to best serve our customers.</li>
<li>Utilizes several different programs to manage orders, returns, repairs, interactions and research technical requirements/questions.</li>
<li>Communicates trends in customer inquiries to management.</li>
<li>Attend customer facing tradeshows when opportune</li>
<li>Miscellaneous duties as assigned.</li>
</ul>
Education/Experience &amp; Skills:
<ul>
<li>Bachelor’s degree or experience equivalent.</li>
<li>Experience with Customer Service, Sales or working in a Call Center.</li>
<li>Excellent organizational, interpersonal, verbal, and writing skills.</li>
<li>An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.</li>
<li>Demonstrated ability to effectively prioritize multiple projects to manage on-time results and execution</li>
<li>Self-motivated and customer focused.</li>
<li>An “A” type personality: passionate, attention to detail, and high energy.</li>
</ul>
Working Conditions:
<ul>
<li>Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks.</li>
<li>Ability to lift up to 25 pounds.</li>
<li>Must wear required Personal Protective Equipment (PPE) where required to align with 5S standards.</li>
<li>Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms.</li>
</ul>
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

<h3>Job Description</h3>
Job Description
Position Type: 
<ul>
<li>Contract</li>
<li>On-site</li>
</ul>
Required:
<ul>
<li>Preference for 1 of the following:
<ul>
<li>College Degree OR</li>
<li>Previous contact center experience.</li>
</ul>
</li>
<li>At least 1 year of customer service, sales, or call center experience.</li>
<li>Ability to contribute in a fast paced, team-oriented environment.</li>
<li>Aptitude to multi-task and adjust quickly to change in a busy financial service center.</li>
<li>Highly professional, career driven, and committed to World-Class Service.</li>
</ul>
Responsibilities: 
<ul>
<li>Handle incoming phone calls regarding various service inquiries on accounts.</li>
<li>Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.</li>
<li>Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.</li>
</ul>
Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen. 
<h3>Company Description</h3>
Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.

<h3>Job Description</h3>
Role: Customer Service Representative
Key Skills: Customer Service, call center, customer support, customer experience via phone.
Experience: 3+ years
Location: Augusta, GA
Mode of Hire: Full Time
 
We at Coforge are hiring Customer Service Representative with the following skillset:
<ul>
<li>Promoting and/saving products and services.</li>
<li>Providing an excellent customer experience via phone.</li>
<li>Negotiating and completing save/service order requests from customers.</li>
<li>Working with customers patiently, tactfully, and efficiently.</li>
<li>Accurately informing customers of various fees and adjustments.</li>
<li>Providing options to the customer based on product and service needs.</li>
<li>Active listening skills.</li>
<li>Ability to follow tactical call flows to optimize the customer experience.</li>
</ul>

<h3>Job Description</h3>
Russell Tobin's client, a global scientific solutions company focused on delivering health science solutions, is hiring a Customer Service Representative in Waltham, MA 02451 (Onsite)
 
Employment Type: Contract
Job Title: Customer Service Representative
Location: Waltham, MA 02451 (Onsite)
Duration: 03+ Months with the possibility of extension
Pay rate: $15.50-$16.50/hour. on W2
Work Schedule: Standard Business Hours (Monday – Friday)
 
 
Job Summary:
The Customer Service Representative I supports families and medical professionals by delivering high-quality assistance throughout the customer journey. This role is ideal for detail-oriented individuals who thrive in fast-paced environments, excel in communication, and are passionate about providing exceptional service. It offers opportunities for growth within the biotech sector, supported by comprehensive training programs.
 
Key Responsibilities:
 
<ul>
<li>Achieve and exceed daily, weekly, and monthly performance goals (KPIs).</li>
<li>Accurately manage customer outreach and maintain integrity of client information.</li>
<li>Provide timely, professional assistance to customers and medical professionals.</li>
<li>Master product knowledge to deliver accurate information to customers.</li>
<li>Handle escalated issues and resolve customer challenges effectively.</li>
<li>Build and maintain strong customer relationships.</li>
<li>Support training initiatives for new hires when needed.</li>
<li>Ensure compliance with standard operating procedures and quality management systems.</li>
<li>Participate in continuous improvement and cross-functional initiatives.</li>
</ul>
 
Required Skills and Qualifications:
 
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Excellent organizational and problem-solving abilities.</li>
<li>Proven ability to meet KPIs and follow outreach protocols.</li>
<li>Attention to detail in recordkeeping, data accuracy, and compliance.</li>
<li>Proficiency in CRM tools and database management.</li>
<li>Customer service or sales experience required (biotech experience preferred).</li>
<li>2+ years of relevant experience preferred.</li>
</ul>
 
Education:
 
<ul>
<li>Bachelor’s degree preferred (or equivalent relevant experience).</li>
</ul>
 
 
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

86,810 Customer Service Representative Jobs