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<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024

Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled

Technical Support Representative

<h3>Job Description</h3>
Job Description
Why Sonic?
 Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
About the job:
Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. 
Your Impact/Duties:
<ul>
<li>Provide customer support and technical issue resolution via phone, email or SMS</li>
<li>Configuration of customer equipment and/or software to connect to the internet</li>
<li>Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues</li>
<li>Collaborates with other employees to research and resolve issues</li>
<li>Resolves tickets generated by staff with technical requests/problems to maintain productivity</li>
<li>Provide industry leading customer care to all!</li>
</ul>
Must Haves:
<ul>
<li>Ability to think logically and problem solve</li>
<li>Friendly, can do attitude</li>
<li>Eagerness to learn</li>
<li>Strong sense of urgency, self-motivated, and able to handle a fast-paced environment</li>
<li>Effective verbal and written communication skills</li>
<li>An interest in computers and the Internet</li>
<li>Ability to manage competing priorities and keep accurate notes/data entry </li>
<li>Excellent customer service skills, desire to help and make a positive experience for customers</li>
<li>Bilingual in Spanish is highly preferred </li>
</ul>

Pay Scale:
Starting Rate: $20/hr
Benefits and Perks:
<ul>
<li>Medical + Dental + Vision benefits</li>
<li>401k and Profit Sharing</li>
<li>Remote opportunity</li>
<li>Paid Time Off</li>
<li>Education opportunities</li>
<li>Stipend for high-speed internet access</li>
<li>Paid Comprehensive Training</li>
<li>Growth Opportunities </li>
<li>Company Paid Pregnancy/Bonding Leave</li>
</ul>
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

<h3>Job Description</h3>
Job DescriptionTechnical Support Specialist
Pay:$25–$27 per hour
Schedule:
<ul>
<li>Training: Monday–Friday</li>
<li>Regular: 4 days onsite per week (between 7:00 AM – 6:00 PM, exact schedule TBD)</li>
</ul>
Contract:
6-month contract to hire
About the Role
Join a cutting-edge technology company providing first-class technical support to customers. You’ll troubleshoot issues, assist clients across multiple channels, and help improve processes through detailed reporting.
Responsibilities:
<ul>
<li>Resolve technical issues for software, hardware, and web-based solutions</li>
<li>Maintain expertise on company products and solutions</li>
<li>Support customers via calls and emails</li>
<li>Document bugs and trends for process improvement</li>
<li>Deliver exceptional customer service</li>
</ul>
Job Type &amp; Location
This is a Contract to Hire position based out of Peachtree Corners, GA.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Peachtree Corners,GA.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
h4&gt;About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description

Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a growing, regional, full-service provider of telecommunications services and business technology solutions. Headquartered in Bridgeport, WV, we also have offices in Charleston and Morgantown, WV; Cincinnati and Columbus, OH &amp; Pittsburgh, PA. 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 

Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

<h3>Job Description</h3>
Job Description
WAND Corporation of Eden Prairie, MN is looking to hire a full-time Technical Support Representative / IT Help Desk Analyst to provide technical support for our clients. Are you a computer-savvy customer service rockstar? Would you like to start a career with a highly-respected "best place to work" company? Do you have integrity and a drive to succeed? If so, please read on!
 The position pays a competitive starting wage of $18.00/hr plus overtime. We are also offering a $250 new hire bonus!* You would also be eligible for a rich benefits package including medical, dental, a 401(k) plan option with a match, generous paid time off (PTO), a casual jeans-friendly atmosphere. And, if that isn't enough, you're welcome to bring your dog to work! If this sounds like the opportunity that both you and Fido have been looking for, apply from your computer or smartphone today!
 ABOUT WAND CORPORATION
For over 40 years, we have been helping restaurants grow sales and optimize operations. We provide tailored digital menu technology to quick-service / fast-casual restaurants, university dining, and corporate cafeterias . In the last decade, we have revolutionized digital menu technology. We not only transform traditional static menus into a digital format but turn them into a powerful in-store marketing tool. With our proven and award-winning content, robust content management system and software, and 24/7/365 support, WAND Corporation is the market leader.
 Our employees are what make our company great! We truly value their contributions and want to set them up for success. We provide a work environment where everyone knows everyone's name with a market-driven, customer-centric mentality. We offer more than jobs, but opportunities to learn about our entire business and the industry. Our unique combination of innovation, success, and fun is why WAND has been recognized as one of Minnesota Business Magazine's "100 Best Companies to Work For."
 A DAY IN THE LIFE AS A TECHNICAL SUPPORT REPRESENTATIVE / IT HELP DESK ANALYST
 As a Technical Support Representative / IT Help Desk Analyst, you use your fantastic customer service, problem-solving, and communication skills to resolve issues for our clients via phone or email. You provide technical assistance to our digital menu board customers. Often this requires the remote support of computers and IP enabled endpoints.
 You have a positive, can-do attitude and always do all you can yourself, but are also efficient about escalating or rerouting more advanced support and service requests as appropriate. Your amazing problem-solving and communication skills help you succeed in this position. You are a troubleshooting extraordinaire! But, your real superpower is your exceptional aptitude for customer service. Your ability to listen to our clients' needs and help them feel heard and valued as you solve their issues is invaluable, not only to them but to our success as a company!
 QUALIFICATIONS FOR A TECHNICAL SUPPORT REPRESENTATIVE
<ul>
<li>High school diploma or equivalent</li>
<li>Associate's degree OR equivalent experience in a computer-related field</li>
<li>Customer service experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Experience with basic computer troubleshooting</li>
</ul>
 Experience with Windows-based software and Chrome OS and/or a support case/ticket management system would be a plus! Do you have the ability to explain technical information in layman's terms? Are you detail-oriented and able to follow procedures? Do you build rapport easily? Are you patient and empathetic? Do you have a professional demeanor? Are you honest and reliable? If so, then you might just be perfect for this Technical Support Representative position!
 WORK SCHEDULE
 This is a full-time 40-hour week position which may include some evenings, weekends, and holidays. Our support center is staffed 24/7/365. The typical work schedule consists of 5 consecutive 8-hour work days.
 ARE YOU READY TO JOIN OUR DIGITAL SUPPORT TEAM?
 We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
 *new hire bonus is paid after completing training, typically 2-3 months
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Overnight Travel is required( averages 35%)</li>
<li>Valid Driver's License</li>
<li>Valid Passport is a plus</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

<h3>Job Description</h3>
Job Description
Our client, in South Burlington VT&nbsp;is seeking technical support representatives to&nbsp;join their team. As a technical support representative you will be assisting customers with product issues, upsell warranties and extensions, collect data for improvement and deliver exceptional customer service. You are trained for the position.&nbsp;
&nbsp;
Job Title: Technical Support Representative
Location: South Burlington VT&nbsp;
Pay Range:&nbsp;Start off at $17.50, but if they are doing well, they can earn around $18.75 after 3 - 5 months, and around $20.25 after 9 - 11 months, etc. Plus 25% commission on all you sell.&nbsp;
&nbsp;
What’s the Job?
JOB SUMMARY: The Technical Specialist I is an inbound and outbound contact center representative who is tasked with the specific responsibility to support customers in the field with technical questions and troubleshooting issues.&nbsp;&nbsp;&nbsp; BASIC QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Three to six months customer service or mechanical experience and/or training; High School Diploma / GED or equivalent combination of education and experience.</li>
<li>Ability to do sales, upselling, returns, warrantee, and credits.</li>
<li>Basic computer skills and the ability to learn new software.</li>
</ul>
<ul>
<li>Ability and desire to learn all mechanical aspects of equipment.</li>
<li>Ability to regularly assemble/disassemble products&nbsp;and explain the process&nbsp;on the phone with customer.</li>
<li>Regular and prompt attendance is required in this position.</li>
<li>Must be able to fulfill scheduling needs of the call center.&nbsp; This includes but not limited to regular evening and weekend shifts. Overtime may be mandatory or optional</li>
<li>Ability to speak clearly with good vocabulary to customers, other employees, service shops, and engine manufacturers’ representatives.&nbsp;</li>
<li>Written skills as needed to operate MACS (service tracks, order comments, and order entry) needed.&nbsp;</li>
<li>Other written skills minimal (message taking, completion of existing forms, invoice requests, correspondence, and lost machine form).</li>
<li>This position is regularly exposed to credit card information, cost of goods, size of mailings, specific sales information, inventory levels, back orders, access to data base, and customer personal information.</li>
<li>This position uses design changes in course of daily activities.&nbsp; Other above information is used as an awareness tool of problems that they may be dealing with.</li>
<li>Ability to logically evaluate problems and formulate step by step solution or actions.</li>
<li>Must be able to communicate clearly, professionally and in a friendly welcoming manner,</li>
</ul>
&nbsp;
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
&nbsp;
About ManpowerGroup, Parent Company of:&nbsp;&nbsp;Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –&nbsp;Manpower, Experis, Talent Solutions, and Jefferson Wells&nbsp;– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

<h3>Job Description</h3>
Job Description Technical Support RepresentativePayment Processing$21.00 per hourMonday-Friday, 8:00am-4:30pmSan Diego, California Near Mission Valley Between The 15 and The 805 (onsite)Temp to Hire Why You’ll Love This Job:
<ul>
<li>After being hired on, the following benefits are offered:
<ul>
<li>Single and Family Health Insurance plans, including Dental and Vision coverage</li>
<li>Short-Term and Long-Term disability</li>
<li>Matching 401(k)</li>
<li>Competitive Paid Time Off</li>
</ul>
</li>
</ul>
What You’ll Do:
<ul>
<li>Communicate with clients via phone and email to install company software, provide login information for web-based services, and deliver training on software and services</li>
<li>Assist clients with troubleshooting technical issues in a professional and supportive manner</li>
<li>Perform remote troubleshooting and in-house testing to diagnose and resolve issues with point-of-sale (POS) terminal devices and software</li>
<li>Create and maintain unique parameter files for clients to enable the utilization of contracted products and services</li>
<li>Order, manage, and deploy POS terminal hardware and accessories, maintaining detailed inventory and shipping documentation</li>
<li>Collaborate with IT and development partners to create specifications for POS software, direct host-to-host solutions, and ensure proper operation of software applications</li>
<li>Coordinate testing and issue resolution to deliver successful solutions</li>
<li>Develop user and technical documentation for hardware and software to support growth and facilitate ease of use</li>
<li>Maintain office computers and equipment, ensuring proper operation of systems required for company functions</li>
<li>Liaise with external contractors for maintenance and repairs as needed</li>
</ul>
What We’re Looking For: 
<ul>
<li>1-3 years of customer service experience; technical support is not needed</li>
<li>Bachelor's degree preferred</li>
<li>Strong customer service and communication skills, both verbal and written</li>
<li>Ability to troubleshoot technical issues with a calm, professional demeanor</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Proficiency in Microsoft Office Suite and familiarity with inventory management systems</li>
<li>Strong analytical and problem-solving skills</li>
<li>Willingness to work in a team environment</li>
</ul>
 Apply Today!Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About DawsonDawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. #ZR

<h3>Job Description</h3>
Transforming Careers, One Opportunity at a Time
At 3i People, we’re more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.
 
You can reach Anumeha at 678-381-1400/<a href="mailto:ameha@3ipeople.com" target="_blank">ameha@3ipeople.com</a>
 
Job Summary
As a Tier 1 Technical Support Representative, you will be the first point of contact for our customers seeking technical assistance, establishing new service, and assisting in basic billing questions and responsibilities. You will troubleshoot basic issues, answer service-related questions, and escalate more complex problems to Tier 2 support when necessary.
Responsibilities
<ul>
<li>Answer inbound phone calls, chats, and emails from customers.</li>
<li>Provide clear and effective troubleshooting steps for basic software, hardware, and connectivity issues.</li>
<li>Document customer interactions accurately in the Zoho ticketing system. Training will be provided.</li>
<li>Guide customers through standard procedures and technical resolutions.</li>
<li>Escalate unresolved issues to Tier 2 support teams with appropriate documentation.</li>
<li>Maintain a high level of professionalism, patience, empathy, and customer service at all times.</li>
<li>Stay updated with product knowledge and internal procedures.</li>
</ul>
Qualifications
· Associate degree in information technology or equivalent or 3+ years of experience working in a similar IT support role. Experience with Mikrotik routers or Cisco switches.
· 1 year preferred Wi-Fi experience with controller-based Wi-Fi solution like Ruckus, TP link Omada, Unifi, Cisco, Mist, Meraki.
<ul>
<li>Full understanding of computer systems, mobile devices, and network troubleshooting.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Comfortable working in a team-oriented environment.</li>
<li>Bonus: Ability to work flexible shifts, including evenings, weekends, or holidays if needed.</li>
</ul>
 
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.

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