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<h3>Job Description</h3>
&amp;#x1F680; Join us as a Technical Customer Service Representative – Onsite in Irving, TX
 
 
&amp;#x1F6E0;️ What You’ll Do
 
<ul>
<li>Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.</li>
<li>Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.</li>
<li>Provide installation support and onboarding for PryzmIQ and AWTOS.</li>
<li>Proactively engage users to drive adoption and satisfaction.</li>
<li>Document findings and provide feedback for product improvement.</li>
</ul>
 
 
&amp;#x1F9E0; What You Bring
 
<ul>
<li>1+ year in technical support, help desk, or IoT/home systems troubleshooting.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Technical aptitude with mobile apps, WiFi connectivity, or smart devices.</li>
<li>Detail-oriented and passionate about creating smooth user experiences.</li>
<li>High School Diploma or GED required; Bachelor’s degree preferred.</li>
</ul>

Technical Support Representative

<h3>Job Description</h3>
Job Description
Summary The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities
<ul>
<li>Serve as an&nbsp;escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products.</li>
<li>Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat.</li>
<li>Inform customers of critical issues and system updates.</li>
<li>Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams.</li>
<li>Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base.</li>
<li>Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams.</li>
<li>Collaborate directly with Product and Engineering to communicate specific dealer needs, identifying trends that inform future additions and enhancements to Brivo’s hardware and cloud-based services.</li>
</ul>
Qualifications
<ul>
<li>3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications.</li>
<li>Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP).</li>
<li>Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred.</li>
<li>Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus).</li>
<li>Ability to thrive in a team environment and passionate about delivering exceptional service.</li>
<li>Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution.</li>
<li>Excellent verbal and written communication skills with the ability to maintain clarity and professionalism.</li>
<li>Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint.</li>
</ul>
Certifications (Preferred):
<ul>
<li>Formal technical certifications or training (IT, Electronic Security, or Networking).</li>
<li>CEU-qualified certifications in electronic security are a plus.</li>
<li>CSEIP certification is highly valuable.</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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kaPoCit09r

<h3>Job Description</h3>
Job Description
Summary The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities
<ul>
<li>Serve as an&nbsp;escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products.</li>
<li>Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat.</li>
<li>Inform customers of critical issues and system updates.</li>
<li>Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams.</li>
<li>Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base.</li>
<li>Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams.</li>
<li>Collaborate directly with Product and Engineering to communicate specific dealer needs, identifying trends that inform future additions and enhancements to Brivo’s hardware and cloud-based services.</li>
</ul>
Qualifications
<ul>
<li>3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications.</li>
<li>Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP).</li>
<li>Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred.</li>
<li>Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus).</li>
<li>Ability to thrive in a team environment and passionate about delivering exceptional service.</li>
<li>Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution.</li>
<li>Excellent verbal and written communication skills with the ability to maintain clarity and professionalism.</li>
<li>Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint.</li>
</ul>
Certifications (Preferred):
<ul>
<li>Formal technical certifications or training (IT, Electronic Security, or Networking).</li>
<li>CEU-qualified certifications in electronic security are a plus.</li>
<li>CSEIP certification is highly valuable.</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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tCHytdKYNI

<h3>Job Description</h3>
Job DescriptionSalary: 
 ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! 
At United Communications, weve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the regions fastest, most reliable internet providersrecognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, were expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
 
WHY UNITED? 
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 SUMMARY
The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues.
 
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a full-time, on-site position located at our Chapel Hill, TN office. The schedule is Sunday through Thursday, 9:30 AM to 6:00 PM.
 ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations. </li>
</ul>
 
WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
</ul>
 Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at <a href="http://www.united.net" target="_blank">www.united.net</a> and join us in building the future of connectivity.

<h3>Job Description</h3>
Job Description 
Technical Support Representative
 
 
Training Start Date: December 1, 2025
 
Training Hours: 8:00 a.m. – 4:30 p.m. EST
 
Production Hours: M – F 8:00 a.m. – 8:00 p.m. EST 
NO WEEKENDS! 
 
Location: Onsite 111 Roberts Rd, Suite 400 
Grindstone, PA 15442 
Technical Support Representative – HVAC &amp; Water Heating Systems
About the Technical Support Representative - HVAC &amp; Water Heating Systems Role
The Technical Support Representative provides inbound technical assistance for all HVAC product lines, with a specialized focus on electric water heaters. This role requires a strong technical aptitude, exceptional customer service skills, and the ability to troubleshoot complex issues efficiently and professionally. The representative ensures every customer interaction is handled accurately, courteously, and in alignment with company standards.
Essential Duties and Responsibilities
<ul>
<li>Receive inbound calls from new and existing customers to provide technical support for heating, cooling, and hot water products.</li>
<li>Deliver advanced troubleshooting assistance for electric tankless water heaters and other direct-to-consumer products.</li>
<li>Diagnose and explain equipment operations, faults, and corrective actions while guiding customers through step-by-step troubleshooting.</li>
<li>Read, interpret, and apply wiring schematics and flow diagrams during technical support interactions.</li>
<li>Accurately create, update, and maintain customer records in the Technical Support database.</li>
<li>Process all calls following required data entry standards, troubleshooting guidelines, and escalation protocols.</li>
<li>Collaborate with internal teams or key contacts to resolve escalated customer issues as needed.</li>
<li>Meet or exceed Quality Assurance and key performance metrics.</li>
<li>Perform other duties and responsibilities as assigned.</li>
</ul>
Qualifications
<ul>
<li>Familiarity with HVAC systems, plumbing, mobile app support, or basic electrical/electronic systems.</li>
<li>Experience with order processing systems, databases, or tracking tools.</li>
<li>Strong verbal and written communication skills with a professional, customer-focused demeanor.</li>
<li>Minimum typing speed of 30 WPM.</li>
<li>Advanced ability to navigate multiple computer systems and utilize standard office software (Microsoft Office Suite).</li>
<li>Demonstrated ability to multitask, adapt to change, and work effectively in a fast-paced environment.</li>
<li>Problem-solving mindset with a commitment to continuous improvement.</li>
<li>Must be able to sit for extended periods while maintaining focus and productivity.</li>
</ul>
Preferred Skills
<ul>
<li>6–12 months of prior technical support or related field service experience.</li>
<li>Interest or experience in software engineering, networking, mobile applications, digital support, or IoT technology.</li>
<li>Relevant certifications in HVAC, plumbing, electrical, or heating systems.</li>
</ul>
Other Duties:  
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  
  
EEO Statement: 
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.   
 
#indsj1

<h3>Job Description</h3>
Job Description
TECHNICAL SUPPORT REPRESENTATIVE&nbsp;
Department:&nbsp;Networks Operations&nbsp;
Reports To:&nbsp;Network Operations&nbsp;Manager&nbsp;
POSITION SUMMARY&nbsp;
As a Technical Support&nbsp;Representative,&nbsp;you are the face of our company and make&nbsp;the&nbsp;first impression&nbsp;on&nbsp;our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource&nbsp;coordination&nbsp;and interdepartmental communication.&nbsp;As a Technical Support&nbsp;Representative, your primary function&nbsp;is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed&nbsp;in accordance with&nbsp;quality standards and the goals of the company are achieved.&nbsp;
&nbsp; RESPONSIBILITIES&nbsp;
<ul>
<li>Be actively logged&nbsp;in and available to answer all incoming calls from customers with the ability to&nbsp;identify,&nbsp;troubleshoot&nbsp;and resolve their issues.&nbsp;</li>
<li>Monitor inbound emails from customers and automated systems. Create/manage&nbsp;incident&nbsp;and service&nbsp;request&nbsp;in the ticketing system.&nbsp;</li>
<li>Perform troubleshooting, fault&nbsp;identification&nbsp;and execute&nbsp;a resolution or a workaround to reestablish services as quickly as possible.&nbsp;</li>
<li>Coordinate&nbsp;maintenance and repairs with field support, network engineers, and vendors.&nbsp;</li>
<li>Provide&nbsp;regular notifications to customers on network outages and/or upgrades.&nbsp;</li>
<li>Document all processes and outages through the internal ticketing systems.&nbsp;</li>
</ul>
&nbsp;
CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. &nbsp;
REQUIRED QUALIFICATIONS&nbsp;
<ul>
<li>Experience working 2-3 years in a technical support role.&nbsp;</li>
<li>High School diploma or GED.&nbsp;</li>
<li>Successful training or certification in Cisco,&nbsp;Cambien, Calix and Juniper.&nbsp;</li>
<li>Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc.&nbsp;</li>
<li>Understanding of&nbsp;the essentials of data and signal flow through a network.&nbsp;</li>
<li>Understanding of&nbsp;support tools, techniques, and how technology is used to provide wireless and fiber internet services.&nbsp;</li>
<li>Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.&nbsp;</li>
<li>Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active&nbsp;listening&nbsp;and&nbsp;customer-care.&nbsp;</li>
<li>Ability to organize and prioritize work and adapt to changes quickly.&nbsp;</li>
<li>Self -guided approach to learning and gaining knowledge in addition to&nbsp;company provided&nbsp;training.&nbsp;</li>
<li>Self-motivated with the ability to work in a&nbsp;fast paced, team-based environment.&nbsp;</li>
<li>Ability to effectively solve problems or escalate issues as needed.&nbsp;</li>
</ul>
PREFERRED QUALIFICATIONS&nbsp;
<ul>
<li>Prior experience in LTE, Point-to-point radio systems preferred.&nbsp;</li>
<li>Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred. &nbsp;</li>
</ul>
JOB DETAILS AND PHYSICAL REQUIREMENTS&nbsp;
<ul>
<li>This&nbsp;has no travel requirements.&nbsp;</li>
<li>Must&nbsp;be authorized to&nbsp;work in the United States.&nbsp;</li>
<li>This is a&nbsp;staff&nbsp;position.&nbsp;</li>
<li>This is a&nbsp;Nonexempt position.&nbsp;</li>
<li>This is a Full-Time position.&nbsp;</li>
<li>This is a Remote&nbsp;position.&nbsp;</li>
<li>The schedule for this position is&nbsp;based on company requirements for the role.&nbsp;At this&nbsp;time&nbsp;the schedule is Monday through Friday with&nbsp;occasional&nbsp;weekend availability&nbsp;as needed to fulfill the core duties of the role.&nbsp;</li>
<li>This position requires the ability to&nbsp;sit and work&nbsp;at a desk for extended periods of time, using a computer and other office equipment.&nbsp;</li>
<li>This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for&nbsp;extended&nbsp;period of time.&nbsp;</li>
</ul>
ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit:&nbsp;<a href="http://www.e-verify.gov" target="_blank">www.e-verify.gov</a> This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly.&nbsp;At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.&nbsp; Results-oriented:&nbsp;Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
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dQ1MpQ07ks

<h3>Job Description</h3>
Job Description*Please note that this position requires in-person work at our Bridgeport, WV, office 
Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network. 
 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 
Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

<h3>Job Description</h3>
Job Description
Summary The Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home. This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based on-site at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities
<ul>
<li>Serve as an&nbsp;escalation point for Tier II hardware/firmware issues, guiding certified dealers through complex, on-site troubleshooting of wiring, terminations, and device programming for access control products.</li>
<li>Participate in a high-volume support environment, primarily via the call queue, with rotations supporting dealers via email and chat.</li>
<li>Inform customers of critical issues and system updates.</li>
<li>Act as a dedicated advocate for our dealer base, translating their on-site challenges into actionable insights for internal teams.</li>
<li>Accurately record and document all technical interactions and resolutions using Salesforce to maintain a comprehensive knowledge base.</li>
<li>Utilize Jira for effective escalation of intricate issues to the Engineering and Product teams.</li>
<li>Collaborate directly with Product and Engineering to communicate specific dealer needs, identifying trends that inform future additions and enhancements to Brivo’s hardware and cloud-based services.</li>
</ul>
Qualifications
<ul>
<li>3+ years of Tier II technical support experience in a call-center environment, specifically supporting hardware/firmware and associated UI applications.</li>
<li>Understanding of electronics and low-voltage wiring combined with practical networking principles (TCP/IP).</li>
<li>Proven ability to troubleshoot Physical Access Control Systems (PACS), wiring diagrams, and programming; prior installation or maintenance experience is highly preferred.</li>
<li>Familiarity with cloud-based technologies, SaaS, and IoT devices is a plus, especially in the context of integrating with commercial access and residential property management systems (API knowledge is a bonus).</li>
<li>Ability to thrive in a team environment and passionate about delivering exceptional service.</li>
<li>Demonstrated creative problem-solving capabilities and a strong sense of ownership over complex technical issues until full resolution.</li>
<li>Excellent verbal and written communication skills with the ability to maintain clarity and professionalism.</li>
<li>Fluency in English is required. Fluency in Spanish and/or French is a significant plus, given our expanding global footprint.</li>
</ul>
Certifications (Preferred):
<ul>
<li>Formal technical certifications or training (IT, Electronic Security, or Networking).</li>
<li>CEU-qualified certifications in electronic security are a plus.</li>
<li>CSEIP certification is highly valuable.</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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<h3>Job Description</h3>
Job Description
About Us Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.
About the Role We’re looking for a detail-oriented Technical Support Representative (TSR) to join our team. You’ll serve as the first point of contact for our clients and field technicians, helping diagnose and resolve telecom and data issues. The right person will bring technical know-how, clear communication skills, and a calm, professional demeanor under pressure.
What You’ll Do
<ul>
<li>Provide technical support to clients and field staff by phone and email</li>
<li>Troubleshoot telecom, data cabling, and paging system issues remotely</li>
<li>Coordinate service requests and technician dispatches across the U.S.</li>
<li>Ship and track replacement parts as needed</li>
<li>Monitor and maintain inventory levels</li>
<li>Process return/repair requests and ensure accurate billing information</li>
</ul>
Common Support Requests
<ul>
<li>Phones or lines not working</li>
<li>Paging system or data connection issues</li>
<li>MAC (Move, Add, Change) orders</li>
<li>Fire/burglar alarm lines losing dial tone</li>
</ul>
What We’re Looking For
<ul>
<li>Several years of experience in telecommunications or low-voltage systems</li>
<li>Solid understanding of telecom/data cabling and dial tone troubleshooting</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong multitasking, organization, and decision-making abilities</li>
<li>Proficiency with Microsoft Word and Excel</li>
<li>A proactive, team-first attitude and sense of ownership</li>
</ul>
Nice to Have
<ul>
<li>Experience with Toshiba telephone systems</li>
<li>Knowledge of overhead paging systems</li>
<li>Familiarity with TigerPaw CRM</li>
</ul>
Work Details
<ul>
<li>Full-time, onsite in Ringgold, GA</li>
<li>Monday–Friday, 9:00 AM – 6:00 PM</li>
<li>Reports directly to the Director of Corporate Operations</li>
</ul>
Benefits
<ul>
<li>Competitive pay based on experience</li>
<li>104 hours (13 days) paid personal time off per year</li>
<li>Paid holidays</li>
<li>100% paid medical insurance</li>
<li>Optional dental plan</li>
<li>401(k) plan with company match</li>
</ul>
Company DescriptionTelecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing. 
<h3>Company Description</h3>
Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.

<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024
Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled

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