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WTAE-TV, the Hearst-owned ABC affiliate in Pittsburgh, PA&nbsp;has an opening for a full-time Maintenance Technician. You will maintain the station’s equipment and systems from acquisition to distribution. This position provides technical and IT support for all station efforts. You will report to the Assistant Chief Engineer.&nbsp;
Job Responsibilities
<ul>
<li>News-gathering equipment including ENG cameras, field gear, ENG, DSNG, and CNG vehicles, editing systems, and support devices</li>
<li>IT systems and associated hardware and software. This includes infrastructure and end user support</li>
<li>Production equipment including&nbsp;robotic camera systems, automated production systems, &nbsp;play out servers, graphics devices, lighting systems, weather systems, audio/intercom, and other gear used in production</li>
<li>Transmitter sites, microwave central receive sites, satellite antenna systems, signal distribution and routing systems, processing systems, monitoring devices, and on-air automation systems</li>
</ul>
Qualifications Requirements:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Excellent troubleshooting skills, able to plan and execute equipment installation, research/design, and detailed documentation of work</li>
<li>Knowledge of desktop and server operating systems&nbsp;</li>
<li>Networking support of various LAN/WAN devices and systems</li>
<li>In depth knowledge of video production/television systems</li>
<li>Must be able to work independently, as well as collaboratively with other team members</li>
<li>Must possess a positive attitude and driven by successful problem solving</li>
<li>Flexible to various work shifts and days off as assigned</li>
<li>Capable of following instructions, verbal and written</li>
<li>Able to sit or stand for long periods of time</li>
<li>Able to lift, carry, and move up to 50 lbs., climb ladders, work on rooftops and in confined spaces</li>
<li>Valid driver’s license; position requires travel to remote transmitter and microwave sites&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Equivalent related work experience in a Television/Video/IT environment will be considered</li>
<li>SBE/SMPTE/IT Certification is a plus.</li>
<li>Equivalent military training from Defense Information School (DINFOS) will be considered &nbsp;&nbsp;</li>
</ul>
Diversity Statement
At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.
Benefits
Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.
<ul>
<li>Medical | Dental | Vision</li>
<li>401(k) matching</li>
<li>Emotional Wellness Support</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>LGBTQ+ Health Services</li>
<li>Additional benefits to meet your and your family's needs</li>
</ul>

Hearst Television

Maintenance Technician

<h3>Job Description</h3>
Job Description
Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We’ll Provide:
<ul>
<li>
Robust benefits package including health insurance, dental, 401K, PTO and holidays
</li>
<li>
Salary range of $55,000-$65,000
</li>
<li>
A set schedule of 845am-5:15pm to help promote work/life balance
</li>
<li>
Support/mentorship from supervisors and other team members
</li>
<li>
Opportunities for continued growth and learning
</li>
</ul>
What You’ll Do:
<ul>
<li>
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
</li>
<li>
Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
</li>
<li>
Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
</li>
<li>
Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
</li>
<li>
Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
</li>
<li>
Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
</li>
</ul>
Skills You’ll Need:
<ul>
<li>
At least 2 years of technical support experience (SaaS experience preferred)
</li>
<li>Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)</li>
<li>
3-5 years of professional in-office experience with small to medium sized businesses&nbsp;
</li>
<li>
Strong understanding of the technical support role in a call center environment
</li>
<li>
Experienced troubleshooting and problem-solving skills
</li>
<li>
Strong verbal and written communication skills
</li>
<li>Valid license and reliable transportation</li>
</ul>
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: <a href="https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981</a>

Technical Support Representative

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Travel is required. (averages 35%)</li>
<li>Valid Driver's License</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

<h3>Job Description</h3>
Job DescriptionSalary: 
Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure.
 
At our company, we take our work seriously but not ourselves. Were an independent and bootstrapped tech company based in Orem, Utah, growing fast and having fun along the way. Weve been recognized by the Salt Lake Tribune as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.
 
Were looking for aTechnical Support Representative whos equal parts curious, capable, and kind. Youll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, Wow, that was easy. Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.
 
What youll do:
<ul>
<li>Provide thoughtful, efficient technical support to our customers</li>
<li>Troubleshoot, diagnose, and resolve a variety of product and configuration questions</li>
<li>Learn and apply knowledge of our API-based products</li>
<li>Use your understanding of JavaScript (ECMAScript) to guide customers through technical details</li>
<li>Communicate clearly and professionally in writing, conversation, and the occasional presentation</li>
<li>Collaborate with your teammates to share insights and continuously improve how we work</li>
</ul>
 
What were looking for:
<ul>
<li>Bachelors or Associates degree in IT or a related field, or equivalent experience</li>
<li>Some experience with coding languages, especially JavaScript (ECMAScript)</li>
<li>The ability to learn new technical concepts quickly</li>
<li>Strong communication skills with a customer-first mindset</li>
<li>A proactive problem-solver who enjoys learning and growing with the company</li>
</ul>
 
What youll get:
<ul>
<li>Competitive compensation (DOE)</li>
<li>100% paid health, dental, and basic life insurance premiums (including family coverage)</li>
<li>Long-Term Disability insurance</li>
<li>Generous PTO that increases with tenure</li>
<li>401(k) with company matching</li>
<li>Ongoing training for professional and career development</li>
<li>Adjustable standing desk</li>
<li>Great workplace environment and the tools to succeed</li>
<li>Drinks, snacks, and team-building lunches and activities</li>
<li>In-office chiropractic services</li>
<li>Company retreats and trips to fun destinations</li>
</ul>
 
Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 73 or 95).
 
If youre ready to join a team thats serious about doing great work and having a laugh or two while we do it,click to fill out our quick 3-minute application.
 
Apply now and lets start your next chapter. Cue the heroic soundtrack.
 
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
 
All of your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job Description
WHO WE ARE Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at <a href="http://www.seagullsoftware.com" target="_blank">www.seagullsoftware.com</a>. We’re a growing, profitable, mid-size business with a 40-year history of leading in our field.&nbsp; Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. &nbsp;You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.&nbsp; Join us and help shape the way the world works. LOCATION This role can be performed as hybrid in the Redmond, Washington, area, or as a remote position in the US. It requires working an 8.5 hour shift between the hours of 7AM - 6PM PST. Some weekend work may be required. WHO YOU ARE You are a self-motivated, customer support professional with strong computer aptitude.&nbsp;You are&nbsp;dedicated to providing outstanding customer service and eager to learn new technical skills to make a real difference in a growing company as part of a global team.&nbsp; WHAT YOU WILL DO As part of our collaborative Technical Support Team, you will be the first line of communication with our external customers, providing technical assistance on Seagull Software on-premises and SaaS solutions (our main product being BarTender), and our printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best.&nbsp;&nbsp; &nbsp;You will:
<ul>
<li>Be the first point of contact with external customers over email, chat, and phone.</li>
<li>Provide support to customers by identifying, troubleshooting, and resolving technical issues relating to our&nbsp;enterprise software and third-party applications.</li>
<li>Escalate issues to higher support tiers, as needed.</li>
<li>Research and answer miscellaneous questions about software capabilities from resellers and end users.</li>
<li>Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.</li>
<li>Play a vital role in suggesting improvements to our product.</li>
<li>Work closely with other departments, including Engineering, IT, QA and Sales.</li>
<li>Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.</li>
<li>Above all, provide a World-Class customer experience.</li>
</ul>
WHAT WE REQUIRE
<ul>
<li>Prior experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.</li>
<li>Strong&nbsp;knowledge of Windows operating systems.</li>
<li>Technical aptitude, with the ability to quickly learn and work with new software.</li>
<li>Strong written and verbal communication skills, with the ability to speak clear English and communicate effectively.&nbsp;</li>
<li>Problem-solving ability and active listening skills.</li>
<li>Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.</li>
<li>Some shifts may require weekend work.</li>
</ul>
&nbsp; &nbsp; &nbsp; &nbsp; Preferred Qualifications/Education:
<ul>
<li>Computer Science Degree or Technology Certification</li>
<li>Completion of CompTIA A+ certification</li>
<li>Spanish fluency (stipend may apply)</li>
</ul>
COMPENSATION &amp; BENEFITS
<ul>
<li>The assigned salary band for this full-time job is $46,400 -&nbsp;$68,000 per year,&nbsp;with&nbsp;starting&nbsp;pay of $24.00 per hour and eligibility for a bi-annual bonus.&nbsp;The specific starting salary offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location.</li>
<li>Excellent medical, dental, and vision plan</li>
<li>401K with 100% employer matching up to 3.0% with immediate vesting.</li>
<li>Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service</li>
<li>10 paid company holidays per calendar year</li>
<li>Company-paid life insurance, short-term and long-term disability benefits</li>
<li>Tuition-reimbursement benefits</li>
<li>Free parking (Redmond office)</li>
</ul>
TERMS OF EMPLOYMENT Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship. OUR CULTURE We are Fair, we are Passionate, we appreciate Excellence, and we act as a Team. We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.&nbsp; EQUAL EMPLOYMENT OPPORTUNITY Seagull Scientific, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.
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EktCPbi2Xb

Technical Support Representative I

<h3>Job Description</h3>
Job DescriptionSalary: $21.38-$26.22 Per Hour 
This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.
 
DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.
Why work at DFN?
At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -
<ul>
<li>We offer a 200% 401(k) match capping at 9% </li>
<li>100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.</li>
<li>Free 1 Gig high speed fiber internet service if you live within our service territory.</li>
<li>PTO package and 10 paid holidays including two days off for your birthday.</li>
</ul>
 
POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Nets products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.
OUR CUSTOMER COMMITMENTS:
We expect every DFN team member to embody the following values-
<ul>
<li>Customer First: Every action we take is grounded in meeting customer needs.</li>
</ul>
<ul>
<li>100% Local: We live here, work here, and care deeply about the people and communities we serve.</li>
</ul>
<ul>
<li>Enhancing Lives: We recognize that we are enabling lifes most important connections, work, education, health, and family.</li>
</ul>
<ul>
<li>The Best: We push for excellence in service, reliability, and value, every time.</li>
</ul>
 
CORE VALUES:
<ul>
<li>Commitment: You bring energy, loyalty, and perseverance to every interaction.</li>
</ul>
<ul>
<li>Leadership: You communicate clearly and motivate others by example.</li>
</ul>
<ul>
<li>Pride: You take pride in delivering service that goes above expectations.</li>
</ul>
<ul>
<li>Tenacity: You dont stop until the customer is taken care of, completely </li>
</ul>
 
ESSENTIAL FUNCTIONS: 
<ul>
<li>Provide resolution of entry level support issues spanning all of DFNs products and services.</li>
</ul>
<ul>
<li>Monitor customer tickets and respond in a timely manner.</li>
</ul>
<ul>
<li>Document and escalate tickets per DFN support procedures.</li>
</ul>
<ul>
<li>Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.</li>
</ul>
<ul>
<li>Manage multiple tasks/priorities simultaneously.</li>
</ul>
<ul>
<li>Assist in day-to-day order entry and processing.</li>
</ul>
<ul>
<li>Assist Broadband Technicians in turn-up and troubleshooting.</li>
</ul>
<ul>
<li>Clean and reset returned equipment for redeployment.</li>
</ul>
<ul>
<li>This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.</li>
</ul>
 
QUALIFICATIONS: 
<ul>
<li>High school diploma and two years of technical support or equivalent work experience required.</li>
</ul>
<ul>
<li>Excellent attendance and punctuality required.</li>
</ul>
<ul>
<li>Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.</li>
</ul>
<ul>
<li>Strong interpersonal skills to build rapport with prospective and existing customers.</li>
</ul>
<ul>
<li>Strong problem solving, diagnostic and technical troubleshooting skills.</li>
</ul>
<ul>
<li>Ability to master new software and applications specific to the industry and position.</li>
</ul>
<ul>
<li>Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.</li>
</ul>
<ul>
<li>Self-motivated, ability to work independently and in a team </li>
</ul>
<ul>
<li>Ability to communicate effectively, both orally and in writing </li>
</ul>
<ul>
<li>Able to meet physical demands with reasonable accommodations if necessary.</li>
</ul>
<ul>
<li>DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.</li>
</ul>

<h3>Job Description</h3>
Job Description
Intermex is seeking a Service Desk Engineer in Miami, FL. With our continued growth, you will join a growing team. As an IT professional, you will service our day-to-day corporate operations. Ensure maximum user system operability by providing high quality and prompt technical support to internal and remote customers regards to applications, hardware, software, infrastructure and basic networking issues.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Handle initial and escalation user support and requests for 1000+ employees.</li>
<li>Support will be provided both remote and in person.</li>
<li>Follow-up on all incidents and requests until they are completed and inform the user of successful completion or resolution.</li>
<li>Support Workstations, Desktops, Laptops, Mobile Devices &amp; Deployment of Hardware/Software</li>
<li>Create and maintain a knowledge base containing subsections for all supported software and hardware.</li>
<li>Maintain the incident tracking database. Ensure that incidents are timely input, regularly updated and entered in a clear and concise manner. Provide reports as necessary.</li>
<li>Maintain parts and consumable inventory, ensuring that minimum stocking levels are always available.</li>
<li>Represent IT to user community in a professional and service-oriented manner.</li>
<li>Provide IT Operations backup support when necessary.</li>
<li>Work on special projects for IT senior management.</li>
<li>Answering technical calls and providing phone or remote support.</li>
<li>Creating/maintaining service ticket and knowledge databases.</li>
<li>Research events and alerts for potential resolutions to client and server issues.</li>
<li>Provide new user orientation for IT services provided.</li>
<li>Work closely with the Operations &amp; Network team to resolve networking and operation issues.</li>
<li>Assist in keeping our remote monitoring systems up to date and alerts current.</li>
<li>Customer support liaison for large scale issues and remediation.</li>
<li>Replacement and support of peripheral devices</li>
<li>Conduct training for end users</li>
<li>Manage Outlook permissions</li>
<li>Building images for workstations and deployment</li>
<li>Provide Video Teleconferencing end user support and assistance</li>
</ul>
SKILLS / QUALIFICATIONS: 
<ul>
<li>Written and verbal Spanish fluency is a must</li>
<li>Office365 Administration including Teams, OneDrive, &amp; SharePoint.</li>
<li>Be available for occasional special projects that take place after normal operating hours.</li>
<li>Participate in implementing user account management processes, print-service management, and maintaining optimized connectivity between systems.</li>
<li>Provide assistance to team members in researching new technologies, developing short range plans intended to evaluate alternate, customer focused IT products.</li>
<li>Maintain an extensive depth of knowledge concerning the most recent technological advances, anticipated designs and future products on the horizon.</li>
<li>Strong experience within a Windows 10/11 Enterprise environment.</li>
<li>Hardware image creation &amp; deployment/components, troubleshooting.</li>
<li>Experience using JIRA or other ticketing systems.</li>
<li>ITIL Foundation Certification is a plus.</li>
<li>Certifications such as MCP (Windows 10) is a plus.</li>
<li>User account administration/permissions.</li>
<li>Perform MAC (Moves, Adds and Changes) duties.</li>
<li>Microsoft technology stacks (Office, Active Directory).</li>
<li>End user hardware: notebooks, desktops, peripherals, monitors, mobile devices.</li>
<li>High volume networked multi-function printers support.</li>
<li>Knowledge of Windows 10 with Mac OS X knowledge extra.</li>
<li>PowerShell scripting.</li>
<li>This position will participate in an on-call schedule, providing after hours support as necessary.</li>
</ul>
Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
California Consumer Privacy Act

<h3>Job Description</h3>
Job DescriptionAbout the Role
We’re seeking a Technical Customer Support Representative to deliver exceptional service to both internal and external B2B customers. This is an entry-level support position ideal for individuals who are passionate about customer service and eager to grow in a technical support environment.
You’ll be the first point of contact for a variety of operational and technical support requests, including desktop issues, application troubleshooting, and user access needs. This role requires strong communication skills, a customer-first mindset, and the ability to multitask across multiple support channels.
Key Responsibilities
<ul>
<li>Provide courteous and professional customer service via phone, email, and ticketing systems</li>
<li>Resolve issues such as password resets, login problems, and transaction failures</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues</li>
<li>Guide customers through equipment requests, relocations, software installations, and access changes</li>
<li>Document all actions and resolutions in the ITSM ticketing system</li>
<li>Collaborate with team members on support projects and escalations</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings</li>
<li>Complete administrative tasks such as timesheets and compliance training</li>
<li>Participate in weekend shifts as scheduled</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Minimum 1 year of customer service experience (call center preferred; 20–30 calls/day)</li>
<li>Strong verbal and written communication skills in English</li>
<li>Comfortable navigating computer systems and multitasking across calls, tickets, and chat</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field</li>
<li>Experience with Salesforce or ServiceNow (ticketing and resolution platforms)</li>
</ul>
Why Join Us?
This is a purpose-driven role where you’ll help customers access opportunities and improve their experience through reliable support. You’ll be part of a team that values integrity, innovation, and social responsibility.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Axios Professional Recruitment&nbsp;is partnered with a manufacturing client in Greenville, MI who is actively looking to hire qualified individuals for a&nbsp;Technical Support Specialist&nbsp;career. The ideal candidate will be able to provide diagnostic resolution to service issues, communicate warranty and repair policies, and more.
Technical Support Specialist Benefits:
<ul>
<li>$20-23/hour – Based on Experience</li>
<li>Opportunities for career advancement within the company</li>
<li>Comprehensive training programs to enhance skills</li>
<li>Health and wellness benefits package once hired in</li>
</ul>
Technical Support Specialist Responsibilities:
<ul>
<li>Provide diagnostic resolution to field service issues</li>
<li>Capture service call information and perform follow-up tasks</li>
<li>Respond to inquiries related to service and company website</li>
<li>Assist customers in locating service agents and distributors online</li>
<li>Occasionally perform repairs on appliances in various settings</li>
</ul>
Technical Support Specialist Qualifications:
<ul>
<li>To be considered for the Technical Support Specialist position, applicants should:</li>
<li>Hold a degree in HVAC with an emphasis in Refrigeration (preferred)</li>
<li>Have experience in field service with appliances</li>
<li>Be proficient with database management systems and customer service</li>
<li>Demonstrate strong diagnostic and problem-solving skills</li>
</ul>
Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people. As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own. Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake. AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency. 
<h3>Company Description</h3>
AXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.

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