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<h3>Job Description</h3>
Harvey Nash USA has been engaged to find a talented Technical Support Engineer for an enterprise Tech Client. 
 
Job Title: Technical Support Engineer
Location: Orlando, FL (hybrid)
Duration: 12+ Months Contract 
Hybrid/Remote: Hybrid
 
Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.
 
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. 
This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. 
This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. 
The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
 
In order to be successful in this role, we need someone who has:
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering: Linux/Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
 
Desired Skills
A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript.
Advanced MySQL or Oracle experience
Experience diagnosing performance degradation
Understanding of remote administration via SSH, SNMP, WMI, Powershell.
 
Education: 
The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. 
Strong interpersonal communication skills are essential.
 
Hiring Manager Notes:
Non-negotiable items that a candidate must have to be successful in this role?
Knowledge on Database, Object Oriented languages (java, JavaScript preferred) is must and having ServiceNow knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side.
 
Backgrounds/skills can we be more flexible with that can be learned on the job?
ServiceNow, Linux knowledge is optional and can be learned on the job.
Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects.

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?
Why would you love this job?
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.
In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.
Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.
What you'll do:
<ul>
<li>Work with customers to troubleshoot and resolve complex software issues:</li>
<ul>
<li>Reproduce issues, replicating customer environments as needed.</li>
<li>Document issues and contribute to our internal team documentation.</li>
<li>Provide Root Cause Analysis</li>
</ul>
<li>Collaborate with Engineering as needed to provide solutions.</li>
<li>Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.</li>
<li>Provide technical expertise during testing, deployment, and upgrading of Redis software.</li>
<li>Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.</li>
<li>Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.</li>
<li>Participate in new product development, customer training, and other support-related activities.</li>
</ul>
What will you need to have?
<ul>
<li>At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company</li>
<li>At least four years of experience troubleshooting real-time production systems</li>
<li>At least two years of hands-on experience with cloud infrastructure.</li>
<li>Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)</li>
<li>Expert working knowledge in Linux/Unix and networking (TCP/IP)</li>
<li>Professional experience working with networking tools like wireshark, tcpdump, etc.</li>
<li>Experience in analyzing and debugging production issues at scale.</li>
<li>Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).</li>
<li>Working knowledge of Cloud-based and On-premises environments</li>
<li>Proficiency in communication and presentation, both written and verbal (in English)</li>
<li>Strong technical background with excellent problem-solving and multi-tasking skills</li>
<li>High availability and commitment to customers at any time</li>
</ul>
The estimated gross base annual salary range for this role is $95,723 – $159,864 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.
#LI-Remote #LI-WK1 #LI-DNI
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to <a href="mailto:recruiting@redis.com" target="_blank">recruiting@redis.com</a>. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Technical Support Engineer.

<h3>Job Description</h3>
Job Description
About us:
We believe the next generation of financial services will be powered by stablecoins.
Founded in 2021, our mission at BVNK is to accelerate global money movement.
We're building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.
Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 
We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we're accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.
We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.
About this role in the team:
We are seeking an experienced IT Technical Support Engineer to join our team in BVNK. The successful candidate will be responsible for supporting IT services and ensuring IT security in the company's operations. The ideal candidate should have in-depth knowledge of IT infrastructure, strong problem-solving skills, and excellent communication skills. 
Key Areas of Responsibilities:
<ul>
<li>Ensure IT solutions are supported to meet the company's operational needs.</li>
<li>Ensure the company's IT infrastructure is secure, reliable, and scalable.</li>
<li>Collaborate with the IT solutions team to design and implement IT services into the business that facilitate efficient and secure operations.</li>
<li>Provide technical support to the company's staff via the helpdesk service regarding IT issues.</li>
<li>Develop and maintain documentation of IT systems and procedures and.</li>
<li>Educating end-users about systems in use.</li>
<li>Stay up-to-date with the latest technology trends and recommend new solutions to improve the company's IT infrastructure.</li>
</ul>
What we need from you:
<ul>
<li>At least 5 years of experience in IT support or a similar role.</li>
<li>In-depth knowledge of IT infrastructure, including networking, servers, and cloud computing.</li>
<li>Strong problem-solving skills and ability to work under pressure.</li>
<li>Excellent communication and interpersonal skills. </li>
<li>Experience in IT security, including knowledge of security policies, procedures, and tools.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Certifications in Apple management such as Jamf100, Jamf200, Jamf300, Apple Certified Support Professional and Apple Certified IT Professional are highly recommended.</li>
</ul>
Skills in the following technologies are desirable:
<ul>
<li>Apple environments and hardware. </li>
<li>MDM management and configuration. </li>
<li>Email relay management and configuration.</li>
<li>IdP management and configuration. SSO, OIDC and SCIM.</li>
<li>VOIP services.</li>
<li>GWS management and configuration. </li>
</ul>
Job Fit &amp; Personal Characteristics:
<ul>
<li>Passionate about technology</li>
<li>Interest in financial markets and cryptocurrencies</li>
<li>Thorough, understands the importance of having a process to follow</li>
<li>Ability to think laterally – identifying the appropriate opportunities for our products</li>
<li>Quick learner</li>
<li>Confident ,well spoken &amp; articulate</li>
<li>Good attention to detail</li>
<li>Self-starter / high initiative</li>
<li>Team Player with a flexible approach to work</li>
</ul>
What you can expect from us:
<ul>
<li>Fair and competitive salary at every stage of your growth</li>
<li>Meaningful ownership in the business through our employee option scheme</li>
<li>Flexible working hours, with hybrid working at its heart</li>
<li>A culture built on passionate, growth-minded people</li>
<li>A flexible approach to holiday</li>
<li>Opportunities to travel to our offices around the world</li>
<li>An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets</li>
</ul>
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

<h3>Job Description</h3>
Job Description
*This is an ON-SITE position at our Reston, VA office*
The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.
 Responsibilities:
<ul>
<li>Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.</li>
<li>Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.</li>
<li>Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.</li>
<li>Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases &amp; activation, billing discrepancies and life cycle management.</li>
<li>Validate product bug fixes to ensure regression-free solution and product functioning per specifications.</li>
<li>Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.</li>
<li>Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.</li>
<li>Collaborate with R&amp;D and other internal stakeholders during product problem resolution cycle.</li>
<li>Define and report on product supportability and readiness issue during the product life cycle.</li>
<li>Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.</li>
<li>Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes</li>
</ul>
Qualifications and Required Skills:
· Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience
<ul>
<li>2-5 years of relevant experience</li>
<li>Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred</li>
<li>Knowledge on cloud infra structure – AWS or GCP or Azure</li>
<li>Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.</li>
<li>Strong communication skills</li>
<li>Aptitude for complex technical problem solving</li>
</ul>
 WHAT’S IN IT FOR YOU?
· Competitive Salary and Compensation · Annual Bonus Based on Personal Performance · Medical, Dental, and Vision Insurance · 3 Weeks of Paid Time Off Every Year · UNLIMITED Sick Time · Paid Holidays · Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness · Collaborative Work Environment · Employee Referral Program
 Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.
Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build &amp; scale your digital, cloud &amp; subscription products &amp; business while unifying &amp; simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. <a href="http://www.apptium.com" target="_blank">www.apptium.com</a> 
<h3>Company Description</h3>
About Apptium\r\n\r\nApptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build &amp; scale your digital, cloud &amp; subscription products &amp; business while unifying &amp; simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. <a href="http://www.apptium.com" target="_blank">www.apptium.com</a>

<h3>Job Description</h3>
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
<ul>
<li>To be clear this is a position in Connecticut and not remote.</li>
<li>Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.</li>
</ul>
Our company core values are:
<ul>
<li>Do the right things right</li>
<li>Better every day</li>
<li>Integrity</li>
<li>Respect</li>
</ul>
Here's what we are looking for (skills) -
<ul>
<li>Passion for teamwork, continuing education, problem-solving and exceptional customer service</li>
<li>A computer techie with a great personality and the desire to work hard.</li>
<li>5+ Years experience within the MSP industry providing IT support.</li>
<li>Great people and customer service skills.</li>
<li>Experience with RMM tools and ticketing (PSA) software.</li>
<li>Microsoft Certifications preferably MCP in
<ul>
<li>Azure: AZ-900, AZ104</li>
<li>365:&nbsp;MS-900, MS-102</li>
<li>Server 2016/2019/2022</li>
</ul>
</li>
<li>Network and/or security certifications: CCNA, Network+, Security+</li>
<li>Networking experience with firewalls, wireless and VLANs</li>
<li>Virtualization experience with HyperV (preferred) or&nbsp;ESXi</li>
</ul>
Here is what you'll be doing (duties) -
<ul>
<li>Handling client support requests, remote or on-site at their offices</li>
<li>Assisting team members with ticket escalations</li>
<li>Onboarding new clients and following our best practices.</li>
<li>Using and improving client documentation.</li>
<li>Assisting with client projects i.e. server upgrades, wireless deployments etc.</li>
</ul>
Here is what we provide you with (benefits) -
<ul>
<li>Competitive starting salary based on experience</li>
<li>401k with company match</li>
<li>Health insurance with company contribution</li>
<li>5 weeks PTO (available after 90 days)</li>
<li>Birthday off</li>
<li>Performance bonuses</li>
<li>Paid training and certification program with financial&nbsp;incentives with our Learn to Earn&nbsp;program</li>
<li>Use of company provided shared vehicles and tools</li>
<li>Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear</li>
<li>An upbeat, successful, and motivated team to work with</li>
</ul>
Please include a cover letter.
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YbYim0fTrM

<h3>Job Description</h3>
Job DescriptionSalary: $18-$28 per hour based on experience 
Full-time position - 8:00-5:00, Monday-Friday
This is a hybrid work position in Grand Junction, CO.
Shifts are mostly remote, with some work required onsite at client locations or at the ITS office.
Salary Range: $18 to $28 per hour based on experience
(Position hours can fluctuate and may include some nights/weekends and occasional on-call.)
 
Summary:
We are seeking a Technical Support Engineer to provide network and workstation support in a managed services environment for multiple clients.
 
Primary Responsibilities:
 
<ul>
<li>Handle incoming service requests in a manner that builds rapport, establishes trust, and enhances confidence and mutual respect</li>
<li>Provide general IT support to a variety of clients, both onsite and remote</li>
<li>Assist in the maintenance and management of company information systems including software and hardware troubleshooting</li>
<li>Install and upgrade new hardware and software</li>
<li>Identify and escalate complex problems under supervision</li>
<li>Maintain detailed documentation for all customer interaction and resolution activities</li>
<li>Represent ITS to customers by promoting a positive public image that aligns with the ITS core values</li>
</ul>
 
Position Requirements:
 
<ul>
<li>Professional IT certifications such as Microsoft MTA, MCSA; CompTIA A+, CompTIA Network+ and CompTIA Server+ (preferred)</li>
<li>Undergraduate degree in computer-related technologies (preferred)</li>
<li>Experience withdesktop and server support</li>
<li>Experience with computer hardware repair</li>
<li>Customer service experience in a technical support, help desk, or call center environment</li>
<li>Familiarity with remote support tools</li>
<li>Strong background in Windows client operating systems, standard desktop applications (i.e., Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory</li>
<li>Excellent customer service, organization, and documentation skills</li>
<li>Strong multi-tasking ability</li>
<li>Strong interpersonal skills with the ability to work well independently as well as in a team environment</li>
<li>Must have a valid driver's license</li>
<li>Must be authorized to work in the United States </li>
</ul>
 
Benefits:
 
ITS values our employees; therefore, we offer a comprehensive and competitive benefits package, including:
<ul>
<li>Medical insurance</li>
<li>Dental and Vision Insurance</li>
<li>401(k) plan with 4% company match</li>
<li>Paid vacation and sick leave</li>
<li>12 Paid holidays - including a paid day off for your birthday</li>
<li>Supplemental insurance plans</li>
<li>Company-sponsored professional development program</li>
</ul>
 
About Information Technology Solutions:
 Information Technology Solutions (ITS), located in Grand Junction, CO, was established in 2007. We are an IT and professional services company with a mission to deliver a customer-focused, human approach to technology. ITS provides IT Consulting, Project Management, System Management, and Business Process Automation, as well as a wide variety of other technology and business-related services.
 
Our Values:
<ul>
<li> INTEGRITY. We do what we say we will do when we say we will do it, the way we said we would do it.</li>
<li> ACCOUNTABILITY. We take ownership of our work. We also admit failures and ask for help.</li>
<li> AMBITIOUS GROWTH. We help grow our clients, our company, and ourselves through intentional innovation and continuous improvement.</li>
<li> MEANINGFUL RELATIONSHIPS. We strive to build strong lasting relationships with customers, vendors, and our fellow employees.</li>
<li> MAKE IT FUN. We work hard while also making time for play and work-life balance.</li>
</ul>
 ITS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

<h3>Job Description</h3>
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
<ul>
<li>To be clear this is a position in Connecticut and not remote.</li>
<li>Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.</li>
</ul>
Our company core values are:
<ul>
<li>Do the right things right</li>
<li>Better every day</li>
<li>Integrity</li>
<li>Respect</li>
</ul>
Here's what we are looking for (skills) -
<ul>
<li>Passion for teamwork, continuing education, problem-solving and exceptional customer service</li>
<li>A computer techie with a great personality and the desire to work hard.</li>
<li>5+ Years experience within the MSP industry providing IT support.</li>
<li>Great people and customer service skills.</li>
<li>Experience with RMM tools and ticketing (PSA) software.</li>
<li>Microsoft Certifications preferably MCP in
<ul>
<li>Azure: AZ-900, AZ104</li>
<li>365:&nbsp;MS-900, MS-102</li>
<li>Server 2016/2019/2022</li>
</ul>
</li>
<li>Network and/or security certifications: CCNA, Network+, Security+</li>
<li>Networking experience with firewalls, wireless and VLANs</li>
<li>Virtualization experience with HyperV (preferred) or&nbsp;ESXi</li>
</ul>
Here is what you'll be doing (duties) -
<ul>
<li>Handling client support requests, remote or on-site at their offices</li>
<li>Assisting team members with ticket escalations</li>
<li>Onboarding new clients and following our best practices.</li>
<li>Using and improving client documentation.</li>
<li>Assisting with client projects i.e. server upgrades, wireless deployments etc.</li>
</ul>
Here is what we provide you with (benefits) -
<ul>
<li>Competitive starting salary based on experience</li>
<li>401k with company match</li>
<li>Health insurance with company contribution</li>
<li>5 weeks PTO (available after 90 days)</li>
<li>Birthday off</li>
<li>Performance bonuses</li>
<li>Paid training and certification program with financial&nbsp;incentives with our Learn to Earn&nbsp;program</li>
<li>Use of company provided shared vehicles and tools</li>
<li>Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear</li>
<li>An upbeat, successful, and motivated team to work with</li>
</ul>
Please include a cover letter.
YbYim0fTrM

<h3>Job Description</h3>
Job Description
We are looking for an outgoing and dynamic&nbsp;Technical Support Engineer to contribute to the successful support, operation, and delivery of business-critical applications and networked business resources for our end-users and the enterprise. The Technical Support Engineer will be responsible for providing ongoing support, provisioning, and maintenance of user-facing and internal QES business operating resources. Collaboration with the infrastructure team is essential, as the Engineer will work with existing ERP and business solutions, as well as new implementations, ensuring alignment with user needs and overall business objectives. Daily tasks will primarily involve provisioning, support, and maintenance of systems and resources.
At QES, we believe in fostering a culture of collaboration and prioritizing the needs of others. We emphasize a work-life balance and value both professional excellence and personal well-being. Every individual we serve is considered a valued customer, and their satisfaction is paramount.
 Responsibilities: 
<ul>
<li>Ensure 24x7 availability of QES production and ERP systems user availability.</li>
<li>Implement and maintain Microsoft Azure / Autopilot / Intune, WSUS and/or other solutions as needed.</li>
<li>Analyze user tickets, requests, issues, and perform routine corrective and supportive actions.</li>
<li>Monitor, optimize and allocate user facing systems and resources required for QES operations.</li>
<li>Safeguard company data against accidental or unauthorized damage, modification or disclosure.</li>
<li>Assist in the provisioning and application of redundant systems and procedures, for HA and DR.</li>
<li>Document and maintain documentation of singular and repeatable processes and solutions.</li>
<li>Provide user training and address user-facing system-related inquiries.</li>
<li>Support general Infrastructure team initiatives as needed.</li>
</ul>
Qualifications: 
Key Skills and Competencies Needed
<ul>
<li>Experience in troubleshooting user resources, systems preparation, and system imaging.</li>
<li>Prior experience working in a fast-paced business environment.</li>
<li>Excellent communication skills and a courteous demeanor.</li>
<li>Experience and/or familiarity with ERP systems and solutions is a plus.</li>
<li>Proficiency in Microsoft Windows server core services, features, and endpoint management solutions.</li>
<li>Knowledge of or experience with most of the following technologies and concepts: Antivirus solutions, Support ticketing processes, Office 365, Active Directory, VPN, SSL, FTP, AWS, Azure (Entra), MS Teams, MFA solutions, Windows and MAC desktop OS management. Of specific interest is Autopilot and Intune</li>
<li>Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative or proactive measures.</li>
</ul>
Minimum Qualifications
<ul>
<li>At least 2+&nbsp;years of experience performing system and custom application maintenance while supporting infrastructure and operations in a high SLA production environment.</li>
<li>Demonstrable skill within the Microsoft product ecosystem, including Azure, Entra, AD, Core services, WSUS, AutoPilot and Intune etc.</li>
<li>Strong familiarity with networking and general network elements</li>
<li>Strong understanding of IT systems and infrastructure</li>
<li>Ability to diagnose and resolve technical issues efficiently.</li>
<li>Aptitude for conveying technical concepts to non-technical users effectively.</li>
<li>Dedication to working effectively in a team environment.</li>
</ul>
Personal Attributes
<ul>
<li>Analytical and adaptable problem solver and troubleshooter</li>
<li>Responsive, collaborative, and adaptable Team member.</li>
<li>Should be a highly motivated self-starter and contributor.</li>
<li>Strong interpersonal, verbal, and written, communication style.</li>
<li>High degree of personal integrity and ability to maintain strict confidentiality.</li>
<li>Commitment to upholding and promoting the organization’s values and philosophy, particularly regarding corporate ethics, integrity, and priorities.</li>
<li>Ability to work without supervision on short-term projects.</li>
<li>Results oriented with keen attention to detail.</li>
</ul>
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dedication to providing exceptional customer support.
Company DescriptionQuality Electrical Systems is an electrical equipment manufacturer in West Jordan, UT. Our state-of-the-art facility has 350,000 square ft of manufacturing space and 75,000 square ft of inventory space. We’re an innovative company with countless years of combined experience in the industrial electrical industry. Our primary markets are data centers, oil/gas, water/wastewater, and mining and we have OEM manufacturing contracts with many major international manufactures such as GE/ABB, Yaskawa, Danfoss, TMEIC, and others. After 30 years of business, we now produce a wide variety of custom electrical products including Switchgear, E-Houses, VFD’s, and more that ship to customers worldwide. We are community driven and believe in fostering a collaborative and supportive environment where employees can thrive and grow their careers with a team that delivers exceptional and quality results exceeding our customers' expectations. 
<h3>Company Description</h3>
Quality Electrical Systems is an electrical equipment manufacturer in West Jordan, UT. Our state-of-the-art facility has 350,000 square ft of manufacturing space and 75,000 square ft of inventory space. We’re an innovative company with countless years of combined experience in the industrial electrical industry. Our primary markets are data centers, oil/gas, water/wastewater, and mining and we have OEM manufacturing contracts with many major international manufactures such as GE/ABB, Yaskawa, Danfoss, TMEIC, and others. After 30 years of business, we now produce a wide variety of custom electrical products including Switchgear, E-Houses, VFD’s, and more that ship to customers worldwide. We are community driven and believe in fostering a collaborative and supportive environment where employees can thrive and grow their careers with a team that delivers exceptional and quality results exceeding our customers' expectations.

<h3>Job Description</h3>
Position Summary: The Heavy-Duty Truck Parts Application Support Engineer will be a key member of our team, responsible for providing technical expertise and support related to heavy-duty truck parts, particularly in the context of application and integration. This role involves assisting customers and internal teams with identifying and resolving technical issues related to heavy-duty truck parts and components. The ideal candidate will have strong technical knowledge of heavy-duty truck systems and parts, excellent communication and problem-solving skills, and a commitment to providing superior customer service.
 
Primary Duties:
<ul>
<li>Serve as the technical point of contact for customer service teams, end-users, and internal sales team members, providing accurate technical information on heavy-duty truck parts.</li>
<li>Represent Product Engineering in the warranty/claims process, providing customers with an efficient and seamless experience.</li>
<li>Troubleshoot technical issues and provide solutions related to parts identification, application, and functionality Track all calls and communicate proactively any significant feedback or actions to the field sales team.</li>
<li>Create and update technical documentation, including product specifications, application notes, troubleshooting guides, installation instructions and technical bulletins.</li>
<li>Analyze and interpret data related to parts usage, technical issues, and market pricing.</li>
<li>Identify and assess new product development opportunities through research of truck and axle manufacturer data, reviewing customer feedback, and coverage analysis.</li>
<li>Collaborate with engineering, sales, manufacturing and marketing teams to ensure the smooth introduction of new products.</li>
<li>Collect technical data and report to IMDS (International Material Data System) and refine the process of reporting this data.</li>
<li>Collect product information for e-Commerce such as PIES (Product Information Exchange Standard) and report to OptiCat and improve the process of reporting this data.</li>
<li>Create and maintain Bills of Material (B.O.M.) across electronic platforms such as NetSuite.</li>
<li>Maintain accurate records in customer relationship management (CRM) tools.</li>
<li>Contribute to the continuous improvement of support processes and documentation.</li>
<li>Stay up-to-date on new heavy-duty truck parts and related technologies.</li>
<li>Travel (limited) and meet with specific stakeholders if assigned.</li>
</ul>
 
Qualifications:
<ul>
<li>Bachelor's degree in engineering or a related field, or equivalent experience and training.</li>
<li>Proven experience in a technical support role, preferably within the heavy-duty truck industry or a related field.</li>
<li>Extensive knowledge of heavy-duty truck parts, systems, and components.</li>
<li>Proficiency with computer systems and software, including Microsoft Office Suite (Excel, Word, Outlook).</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal skills, both written and verbal.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Detail-oriented and accurate.</li>
<li>Ability to learn quickly and adapt to changing priorities.</li>
<li>Bilingual English/Spanish.</li>
<li>Experience in highly customer facing roles preferred.</li>
<li>Exceptional communication skills via phone, email and face-to-face customer interface situations.</li>
<li>Experience in the automotive industry or with automotive repair preferred.</li>
<li>Familiarity with interpreting technical drawings and diagrams.</li>
<li>Knowledge of CAD software (e.g., Solidworks, Creo Parametric).</li>
<li>Experience with e-Commerce platforms and systems.</li>
</ul>
<ul>
<li>
Physical Requirements:
<ul>
<li>May require frequent lifting and/or moving of objects.</li>
<li>May involve prolonged periods of sitting and computer work.</li>
</ul>
</li>
</ul>

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