field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
 We are hiring a Technical Support Engineer to provide expert assistance for our company's hardware and software products. You will diagnose and resolve complex product issues, guide customers, and collaborate internally to improve reliability.
The ideal candidate brings deep experience troubleshooting Electrical Power Monitoring System (EPMS) issues, particularly in low-voltage (480V) applications. Essential expertise includes power metering, networking, PLC/HMI integration, and industry communication protocols. You must have a proven ability to quickly resolve facility power issues in partnership with customer and internal teams.
 Location: Ashburn, VA Schedule: Mon – Fri, 8a-5p Compensation: $70-75+k Technical Support Engineer Requirements:
<ul>
<li>Bachelor's degree in electrical engineering, computer science, or related technical field (or equivalent experience).</li>
<li>2+ years of technical support experience with hardware and/or software products.</li>
<li>Strong troubleshooting and problem-solving skills in both hardware (devices, modules, CTs, wiring, sensors) and software (applications, protocols, data management).</li>
<li>Familiarity with communication protocols such as Modbus, TCP/IP, MQTT, OPC UA, or similar.</li>
<li>Demonstrated ability to learn new technologies quickly and apply knowledge effectively in customer-facing situations.</li>
<li>Excellent interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into customer-friendly language.</li>
</ul>
Technical Support Engineer Responsibilities:
Customer Support &amp; Issue Resolution
<ul>
<li>Provide technical support for hardware and software products via phone, email, and remote sessions.</li>
<li>Diagnoses and troubleshoots issues related to product installation, configuration, connectivity, and performance.</li>
<li>Escalate complex cases to engineering or development teams as needed, while maintaining ownership until resolution.</li>
</ul>
Product Knowledge &amp; Expertise
<ul>
<li>Develop and maintain a deep understanding of the company's hardware and software offerings.</li>
<li>Provide guidance on product use, best practices, and integration into customer environments.</li>
<li>Assist in testing, replicating, and documenting product issues for internal teams.</li>
</ul>
Documentation &amp; Knowledge Sharing
<ul>
<li>Create and maintain accurate support documentation, FAQs, and knowledge base articles.</li>
<li>Document all support cases in CRM/ticketing systems with clear notes and resolution details.</li>
<li>Contribute training materials for both customers and internal staff.</li>
</ul>
Collaboration &amp; Continuous Improvement
<ul>
<li>Collaborate with engineering, quality, and product management teams to report recurring issues and customer feedback.</li>
<li>Participate in product testing and validation to provide supportability insights.</li>
<li>Identify opportunities for process improvements to increase efficiency and customer satisfaction.</li>
</ul>
 Company Benefits: Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, No wait on any benefits, enroll day 1.
Company DescriptionNovaSource is an executive search consultancy dedicated to delivering strategic, high-impact results. By anchoring every search in integrity and core competency, we cultivate profound partnerships with both clients and candidates. This rigorous process ensures a synergistic and precise fit, empowering exceptional leadership to drive sustained organizational success. 
<h3>Company Description</h3>
NovaSource is an executive search consultancy dedicated to delivering strategic, high-impact results. By anchoring every search in integrity and core competency, we cultivate profound partnerships with both clients and candidates. This rigorous process ensures a synergistic and precise fit, empowering exceptional leadership to drive sustained organizational success.

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors—at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.&nbsp;
POSITION DESCRIPTION SUMMARY
Kindsight seeks a Technical Support Engineer. A successful candidate will, first and foremost, deliver an exceptional client experience. She/he will naturally partner with their support colleagues as well as the Advancement Development team, to resolve client issues in a timely manner, while cultivating a learning environment for our clients.
The Support Engineer serves as a business and technical support resource for clients. This position must develop and maintain a deep technical understanding of the Advancement Implementation and support process and the specific use-cases of clients. This position assists in troubleshooting and evaluating elevated client inquiries while proposing solutions based on the client requirements. The Technical &nbsp;Support Engineer is a strong communicator and critical thinker, who can quickly diagnose issues described by the client and implement suitable solutions. This position plays a pivotal role in ensuring world-class customer service, ultimately resulting in client engagement and retention, upsells, and high levels of client satisfaction.
The Support Engineer plays an integral role in maintaining healthy client relationships for the Advancement clients of Kindsight. Reporting to the Senior Director of Client Management and Client Support, this individual will work within the Support team and the Advancement development team to resolve client issues and create educational content to help other clients avoid similar situations, delivering a high-quality client experience.&nbsp;
He or she must thrive in a fast-paced, innovative environment and have a proven track record of consistently delivering a quality client experience, resolving issues in a timely manner, and creating trusted relationships with clients.&nbsp;
They will thrive in a culture of continuous change and innovative disruption while operating in a highly collaborative and collegial culture. They will work cross-functionally from the most strategic to the most detailed level.&nbsp;
Individuals&nbsp;who thrive at Kindsight exhibit the following success skills - Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, Accountability, and Results Focus.
KEY RELATIONSHIPS
Reports to:&nbsp;Senior Director of Client Management and Client Support
Other key relationships:&nbsp;Works closely with the Advancement Development, Product Management, and Client Management teams&nbsp;
&nbsp;&nbsp;MANDATORY QUALIFICATIONS TO APPLY&nbsp;
<ul>
<li>Possesses Salesforce Admin experience (2 years minimum)</li>
<li>Customer Support (Tier 1 or 2) experience with a demonstrated track record to develop relationships</li>
<li>1- 2 years of CRM or relational database experience</li>
<li>Strong written and oral communication skills</li>
<li>Strong multi-tasking and organizational skills</li>
</ul>
PRIMARY RESPONSIBILITIES AND ACTIVITIES INCLUDE:&nbsp;
<ul>
<li>Provides thoughtful and insightful customer service through organization, urgency, and product knowledge.</li>
<li>&nbsp;Answers business and technical inquiries, diagnoses reported problems, recommends possible solutions, and follows issues through to resolution or escalation.</li>
<li>Identifies root-cause deficiencies and is able to present preventative measures.</li>
<li>Specific client support responsibilities may include, but are not limited to, the following:</li>
<li>Diagnoses reported issues with a best practice recommended solution and/or follows through with the proper escalation if unable to resolve</li>
<li>Supports application break/fix incidents and patches existing issues.</li>
<li>Quickly identify when issues are more complex and gather appropriate information to escalate to internal development resources</li>
<li>Identify learning opportunities based on support topics to craft articles and videos for knowledge center</li>
<li>Accurately capture case notes, document activities and manage cases in a clear, concise and actionable manner</li>
<li>Experience in a facility with the following platforms: ScreenSteps, Zendesk, and Salesforce to ensure documentation can be constructed and published to our user community.</li>
<li>Maintain knowledge of the Salesforce Release Cycle, current functionality and support the Product Management team to ensure staff get the proper training and knowledge share on Salesforce Administration. &nbsp;</li>
<li>Proactively anticipate client issues, concerns, and prepares solutions before they become urgent.</li>
</ul>
IDEAL ATTRIBUTES
<ul>
<li>Experience working with Advancement / Fundraising software a plus</li>
<li>Support experience with a Salesforce ISV Partner&nbsp;</li>
<li>Able to work non-standard business hours to align with international time zones (Australia)</li>
</ul>
POSITION LOCATION
<ul>
<li>Remote or Corporate Headquarters&nbsp;(ASU SkySong, Scottsdale, AZ)</li>
</ul>
TRAVEL REQUIRED
<ul>
<li>No</li>
</ul>
Kindsight is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
 Salary Description $60k-$75k
Powered by JazzHR
YaJfo7LOG7

<h3>Job Description</h3>
Job Description
Lexco® Cable is a leading manufacturer of wire rope, cable, and bungee cord assemblies. Since 1952, we have provided top-quality cable products, offering robust and flexible solutions for both standard and custom applications. As a family-owned business, we pride ourselves on expanding our capabilities, delivering outstanding product performance, and offering unmatched personal attention through responsive and conscientious customer service.
Reports to: Head of Engineering Department
 Job Summary • Evaluates customers' requirements. • Reviews, evaluates, and assists sales department in development of product. • Responsible for processing the orders in a timely manner. • Responsible for creation of SolidWorks 3D model using various techniques. • Responsible for creation of SolidWorks drawing. • Responsible for creation of Quality Control form using SolidWorks Inspection. • Implement changes to 3D models, drawings, quality control forms. • Consults with Production Managers by gathering DATA required for 3D models and drawings. • Maintains and updates a database, SolidWorks Library. • Maintains communication with various departments within the company. • Interpret, explain, and apply Lexco's rules, policies, and regulations. • Performs other duties as assigned. Minimum Requirements • Associate degree or higher. • Proficient in SolidWorks. • Ability to read, interpret, and create technical drawings. • Ability to use measuring instruments such as measuring tape, caliper, micrometer, etc • An equivalent combination of education, training, and experience which after training provides the required knowledge, skills, and abilities to perform the essential functions of the job. Knowledge, Skills, and Abilities • Familiar with ISO. • Requires knowledge of modern office practices and procedures including recordkeeping, computer applications, data entry, practices, and procedures. • Knowledge of interpersonal skills necessary to effectively interact with internal staff. • Ability to work in a lead and independent capacity. Helpful but not required • Proficient in SolidWorks Inspection. • Familiar with various Industrial Standards. • Ability to use general business software.
 Physical Demands While performing essential functions of this job the employee is frequently required to stand and walk.
The Lexco Cable Company reserves the right to modify or interpret this job description as needed. This job description is not an exhaustive list, as employees may be required to perform duties not specifically designated within this document, at the employer's discretion.

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer Location: Denver, CO (Hybrid)
About FusionAuth
FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer.&nbsp; Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support.&nbsp; With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.
Job Summary
We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers’ needs and help guide them through the issues they are having.
For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our users are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customer’s questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support. Responsibilities
<ul>
<li>Help customers integrate FusionAuth into their applications</li>
<li>Identify and Open bug issues</li>
<li>Contribute to our documentation efforts</li>
<li>Participate in customer kickoff and optimization sessions</li>
</ul>
Qualifications
<ul>
<li>4+ years in technical support and/or software engineering roles</li>
<li>Outstanding ability to help customers work through issues, and to understand complicated topics and solutions</li>
<li>Understand and can execute RESTful API calls</li>
<li>Able to quickly grasp and explain complex technical subjects</li>
<li>Excellent technical communication skills</li>
<li>Can multitask effectively across many customer conversations</li>
<li>Experience reviewing and interpreting code</li>
<li>Java experience is a plus</li>
<li>IAM or CIAM experience is a big plus</li>
<li>Experience working with developers as customers</li>
</ul>
All About You
<ul>
<li>You love supporting customers in their success</li>
<li>You aren't afraid of getting into some code</li>
<li>You really enjoy working with others</li>
<li>You love working in a fast-paced environment</li>
</ul>
Compensation
<ul>
<li>$80k-$100k expected base salary range*</li>
</ul>
Employee Perks &amp; Campus Benefits
When you join FusionAuth’s Denver team, you’ll enjoy a modern campus experience designed for productivity, wellness, and community:
<ul>
<li>Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.</li>
<li>Access to a fitness studio, showers, lockers, and secure bike storage.</li>
<li>Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.</li>
<li>Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs. Easy ordering via app.</li>
<li>3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.</li>
<li>Yoga in the circle and wellness programs to enhance work-life balance.</li>
<li>Dedicated outdoor workspaces and patio gathering areas.</li>
<li>Ample on-site parking, easy freeway access, and high-speed fiber internet.</li>
<li>Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.</li>
</ul>
Enjoy a high-tech business environment that inspires creativity and energizes your workday—all just minutes from the heart of Denver and Boulder.
*Pursuant to various state laws, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, this range is broad. The expected base salary may be adjusted based on individual qualifications, role, level and location.
Benefits
For full-time team members, we offer:
<ul>
<li>Comprehensive medical, dental &amp; vision plans</li>
<li>401k with employer match</li>
<li>Flexible spending account (FSA)</li>
<li>Paid holidays &amp; flexible paid time off (PTO)</li>
<li>Professional growth &amp; development opportunities</li>
<li>Eligibility for performance-based bonuses or variable compensation tied to individual, team, or company results</li>
</ul>
Important Details
<ul>
<li>Application Submission: We value authentic, thoughtful responses. Copy/pasted or AI-generated answers to application questions that don’t reflect your own experience may disqualify your application.</li>
<li>Onsite Interview: Please be aware that participating in an onsite, in-person interview is a required step in the FusionAuth hiring process prior to employment. We encourage candidates to plan accordingly. FusionAuth is committed to supporting candidates in this process and will reimburse reasonable travel and lodging expenses associated with the interview.</li>
<li>Work Authorization: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.</li>
</ul>
If you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!
Equal Employment Opportunity FusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify | Right to Work
Recruiters FusionAuth does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement, we reserve the right to pursue and hire candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of FusionAuth.
Powered by JazzHR
hW8M2Nnj89

<h3>Job Description</h3>
Job Description
At AST, we enhance the efficiency, productivity, and safety of flexible&nbsp;aseptic manufacturing processes&nbsp;for the worldwide Life Science Industry by offering innovative products, services, and solutions. Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member&nbsp;to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. Compensation for onsite WA applicants is $80,000-$110,000 annually. All applicants are welcome to apply.&nbsp; Employee benefits include: Medical (HSA &amp; PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional &amp; Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential. What will I be doing?&nbsp;&nbsp;
As a Technical Support Engineer at AST, you will be a member of the Service Engineering department. Some of your key responsibilities will include working directly with customer fielded equipment, automation programing, troubleshooting customer specific problems, supporting the Service Engineers in the field, performing experiments, machine testing and debug, and being a resource and support for our customers.&nbsp;&nbsp;
Responsibilities: &nbsp;
<ul>
<li>
Work directly with customers on their equipment to solve technical questions and challenges.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Efficiently and proactively resolve ongoing technical issues for customers, using good problem-solving skills to get to root issues, and escalate the tickets when appropriate.&nbsp;
</li>
</ul>
<ul>
<li>
Become a specialist in our product features and troubleshoot them through testing and collaboration with others.&nbsp;
</li>
</ul>
<ul>
<li>
Identify areas of improvement for our support ecosystem (ex. documentation, guides, open-source tools, etc.) and write clear, user-friendly documentation to aid our customers.
</li>
</ul>
<ul>
<li>
Work directly with the design teams and engineers to influence the product and support capabilities.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Contribute code where you see an opportunity/demand from ongoing bugs. &nbsp;
</li>
</ul>
<ul>
<li>
Amend/update operations and maintenance manuals in accordance with the designs and equipment.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Develop solutions and review technical decisions that have high impact, both internal and external, to AST.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Contribute to and have responsibility for the completion of assignments with broad customer relationship impacts.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Participate in the installation/startup/testing of machinery, electrical and controls installation and supervision at customer facilities. &nbsp;
</li>
</ul>
<ul>
<li>
Perform machine testing, experiments, and debug activities to ensure the products meet the requirements.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Execute factory acceptance testing with documented results.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Provide estimates for the hours required to accomplish tasks and execute tasks within the timelines/budgets with moderate oversight.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain technical records, test results, and documentation in support of design and/or performance history.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Embrace AST's Process of Continuous Improvement across the organization.&nbsp;&nbsp;
</li>
</ul>
Qualifications:&nbsp;&nbsp;
• Bachelor’s degree in accredited electrical engineering or engineering curriculum with 2+ years of work experience. &nbsp;
• Experience with common industrial programming languages, HMI designs, industrial communications, smart machine, AI/machine learning, machine automation hardware/software, advanced sensory systems including machine vision.&nbsp;&nbsp;
• Ability to travel domestically and internationally around 25%, determined by company need.&nbsp;&nbsp;
• Understand industrial machinery specifications and standards.&nbsp;&nbsp;
• Knowledge of machine control system design and the testing environment with a strong electrical &amp; mechanical acumen.&nbsp;&nbsp;
• Skilled with computer software - Allen-Bradley PLC Platform, AutoCAD, MS Office (Word, Excel, PowerPoint).&nbsp;&nbsp;
• A strategic thinker who enjoys innovation, problem solving and pursuing the root cause. &nbsp;
• Self-motivated, energetic, and disciplined, with keen attention to detail.&nbsp;&nbsp;
• Character that complements AST's long-standing culture of high integrity throughout all areas of internal and external business activity.&nbsp;&nbsp;
Eligibility Requirements:&nbsp;&nbsp;
• Must be legally authorized to work in the United States.&nbsp;&nbsp;
• Must be willing to take and successfully pass a drug test.&nbsp;&nbsp;
AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. This is a full-time position based in Tacoma. Compensation is competitive, including salary, bonus potential, health plan options, competitive 401K match, and paid time off.&nbsp;
Powered by JazzHR
QO76kLcpQl

<h3>Job Description</h3>
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
<ul>
<li>To be clear this is a position in Connecticut and not remote.</li>
<li>Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.</li>
</ul>
Our company core values are:
<ul>
<li>Do the right things right</li>
<li>Better every day</li>
<li>Integrity</li>
<li>Respect</li>
</ul>
Here's what we are looking for (skills) -
<ul>
<li>Passion for teamwork, continuing education, problem-solving and exceptional customer service</li>
<li>A computer techie with a great personality and the desire to work hard.</li>
<li>5+ Years experience within the MSP industry providing IT support.</li>
<li>Great people and customer service skills.</li>
<li>Experience with RMM tools and ticketing (PSA) software.</li>
<li>Microsoft Certifications preferably MCP in
<ul>
<li>Azure: AZ-900, AZ104</li>
<li>365:&nbsp;MS-900, MS-102</li>
<li>Server 2016/2019/2022</li>
</ul>
</li>
<li>Network and/or security certifications: CCNA, Network+, Security+</li>
<li>Networking experience with firewalls, wireless and VLANs</li>
<li>Virtualization experience with HyperV (preferred) or&nbsp;ESXi</li>
</ul>
Here is what you'll be doing (duties) -
<ul>
<li>Handling client support requests, remote or on-site at their offices</li>
<li>Assisting team members with ticket escalations</li>
<li>Onboarding new clients and following our best practices.</li>
<li>Using and improving client documentation.</li>
<li>Assisting with client projects i.e. server upgrades, wireless deployments etc.</li>
</ul>
Here is what we provide you with (benefits) -
<ul>
<li>Competitive starting salary based on experience</li>
<li>401k with company match</li>
<li>Health insurance with company contribution</li>
<li>5 weeks PTO (available after 90 days)</li>
<li>Birthday off</li>
<li>Performance bonuses</li>
<li>Paid training and certification program with financial&nbsp;incentives with our Learn to Earn&nbsp;program</li>
<li>Use of company provided shared vehicles and tools</li>
<li>Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear</li>
<li>An upbeat, successful, and motivated team to work with</li>
</ul>
Please include a cover letter.
Powered by JazzHR
YbYim0fTrM

<h3>Job Description</h3>
Job DescriptionHALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALOS, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk.&nbsp; What sets HALOS apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.What you'll work on
<ul>
<li>Frontline Customer Support: Provide level 1 frontline support via telephone, email, and other communication channels in the US, engaging with customers to efficiently diagnose and resolve their technical issues.</li>
<li>Order Fulfillment: &nbsp; Perform provisioning of customer orders by configuring and testing body cams before shipping to customers.</li>
<li>Ticket Management: Operate a ticketing system to efficiently manage, resolve and track various customer issues, ensuring their resolution in a timely manner.</li>
<li>Client Training: Conduct on demand training with clients and staff to enhance their understanding of our products and services.</li>
<li>Customer Feedback: Provide timely and accurate feedback to customers, keeping them informed of the progress of their technical inquiries.</li>
<li>Support for Sales Team: Collaborate with the US sales team to address technical and operational requests, ensuring a smooth customer experience.</li>
</ul>
Your Qualifications
<ul>
<li>Associate degree in Technology (or commensurate experience)Minimum of 2 years of experience in Support or Customer Success environment.</li>
<li>Ability to thrive in a fast-moving environment, demonstrating the ability to adapt to changing priorities and customer needs.</li>
<li>Proficiency in scripting languages such as command line and Python.</li>
<li>Basic knowledge of body worn cameras.</li>
<li>Experience working with various operating systems, including Windows and Mac OS</li>
</ul>
Benefits Generous Annual Leave AllowanceLearning and Development opportunitiesHealthcare plan, to include familyRegular company events and social initiatives401K The HALOS Hiring Process Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team&nbsp;45 minute Interview with department hiring manager30 minute meeting with wider teamOffer! Diversity &amp; Inclusion We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Technical Support Engineer 1

<h3>Job Description</h3>
Job Description
Responsible for maintaining and troubleshooting software applications, ensuring smooth operations and resolving issues for end-users. Act as a liaison between users and development teams, providing technical assistance, identifying bugs, and implementing solutions. 
Key Responsibilities:
<ul>
<li>Investigating and resolving production incidents: Analyzing and documenting solutions for production issues, debugging, and performing complex testing. </li>
<li>Troubleshooting and debugging: Identifying and resolving software defects, performance issues, and other technical problems. </li>
<li>Providing user support: Responding to user inquiries, assisting with software usage, and escalating complex issues to the appropriate teams. </li>
<li>Root cause analysis: Identifying the underlying causes of issues to prevent recurrence. </li>
<li>Developing and implementing solutions: Coding, testing, and deploying fixes and enhancements to improve application stability and performance. </li>
<li>Maintaining documentation: Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles. </li>
<li>Collaborating with other teams: Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality. </li>
<li>Monitoring application performance: Tracking key metrics, identifying potential issues, and optimizing application performance. </li>
<li>Ensuring compliance: Following established software development lifecycle (SDLC) methodologies and risk guidelines. </li>
</ul>
Skills Required:
<ul>
<li>Strong technical skills in relevant programming languages and technologies: MERN, C#, .Net, Entity Framework, T-SQL</li>
<li>Exoerince in the Mortgage sector</li>
<li>Open Source experience is a plus</li>
<li>Microsoft Azure or general cloud development.</li>
<li>Cross-browser, Adaptive/Responsive development and design.</li>
<li>RESTful APIs.</li>
<li>Scalable and secure web architecture</li>
<li>Unit testing principles. Version control principles.</li>
<li>Tools:Visual Studio, Postman</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Experience with debugging, testing, and troubleshooting software applications.</li>
<li>Knowledge of software development methodologies and best practices.</li>
<li>Familiarity with ITIL framework (or similar) and incident management processes. </li>
<li>Familiar with mortgage lending process</li>
<li>Open Source experience is a plus</li>
<li>Experience with source and version control systems, caching frameworks</li>
<li>Experience with various SDLC methodologies (Scrum, Kanban, Hybrid)</li>
<li>Object oriented programming mindset</li>
<li>Recommend, design and implement new code seamlessly</li>
<li>Effectively communicate code design concerns and status updates to management and peers</li>
<li>SQL experience</li>
<li>Quickly assess existing code bugs and repair</li>
<li>Demonstrated experience with adhering to usability, design and development standards</li>
</ul>
 
Must be able to pass a Federal, State, and Local criminal background check. Any job offer will be based on the results of the background check.

<h3>Job Description</h3>
Job DescriptionAs a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast’s Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. You’ll leverage deep product knowledge and a powerful suite of tools to troubleshoot issues to resolution, perform hands-on technical tasks, and ensure customers realize the full value of FloQast. *Visa sponsorship is NOT available at this timeWhat You’ll Do
<ul>
<li>Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)</li>
<li>Break/Fix: Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.</li>
<li>Technical Task: Perform backend configuration work, including data transformations/uploads and migrations, to maintain functionality and meet customer requirements.</li>
<li>Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s).</li>
<li>Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.</li>
<li>Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.</li>
<li>Leverage technical tools like session replay, log analysis, and developer tools to perform deep-dive troubleshooting.</li>
<li>Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.</li>
<li>Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.</li>
<li>Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).</li>
<li>Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization.</li>
<li>Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.</li>
</ul>
What You’ll Bring
<ul>
<li>2+ years of experience in Technical Support, IT, or a related technical field.</li>
<li>High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.</li>
<li>Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.</li>
<li>Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.</li>
<li>Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.</li>
<li>Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.</li>
<li>Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.</li>
<li>Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.</li>
</ul>
Nice To Haves/Other
<ul>
<li>Experience working in a B2B SaaS environment, particularly in fintech or enterprise software.</li>
<li>Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.</li>
<li>Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts.</li>
<li>Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.</li>
<li>Familiarity with session replay or log analysis tools for debugging customer issues.</li>
<li>Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.</li>
<li>Multi-language support experience (e.g., bilingual English-German)</li>
</ul>
#LI-Hybrid#BI-Hybrid#LI-JP1 The base pay range for this position is $60,000- $90,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life &amp; Disability Insurance, and Unlimited Vacation. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. About FloQast:FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors—and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception. Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:Unwaveringly Authentic&nbsp;Ambitious with IntegrityEmpowered to GrowCommitted to CollaborationCustomer Obsessed in All Ways FloQast is regularly rated as a&nbsp;Best Place to Work!- Inc. Magazine’s Best Workplaces in 2024, 2023, 2022, and 2021- Best Places to Work by LA Business Journal since 2017 (that’s 8 years!)- Built In’s ​​Best Place to Work in Los Angeles 6 years in a row! Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on&nbsp;G2 Crowd.&nbsp; If this aligns closely with what you are looking for, hit “Apply” and come join our growing team! FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees. Link to FloQast Recruiting AI Usage Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

62,778 technical support engineer Jobs