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<h3>Job Description</h3>
Job Description, Permanent Position: Technical Support Engineer Company Overview: Manatal Tech Team is a leading provider of innovative and cutting-edge technology solutions for businesses of all sizes. Our team is dedicated to creating and delivering state-of-the-art software products that help our clients streamline their operations and achieve their business goals. We are currently seeking a highly skilled and motivated Technical Support Engineer to join our team in Burlington, VT. Position Overview: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will be the primary point of contact for troubleshooting and resolving technical issues related to our software products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric mindset. Key Responsibilities: - Provide technical support to clients and internal teams via phone, email, and chat - Troubleshoot and resolve technical issues related to our software products - Document and track all customer interactions and resolutions in our support system - Collaborate with the development team to identify and resolve complex technical issues - Assist in the testing and deployment of software updates and new features - Proactively identify and suggest improvements to our products and processes - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2+ years of experience in a technical support role, preferably in a software/technology company - Strong knowledge of web technologies, databases, and operating systems - Excellent problem-solving and troubleshooting skills - Experience with customer support software and ticketing systems - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Flexibility to work occasional evenings and weekends as needed Why Work for Us: - Competitive salary and benefits package - Opportunity for career growth and advancement within a fast-growing company - Collaborative and dynamic work environment with a focus on innovation and creativity - Opportunity to work with cutting-edge technology and industry-leading clients - Regular team-building activities and events - Relocation assistance for qualified candidates If you are passionate about technology, have a strong technical background, and enjoy solving complex problems, we want to hear from you! Apply now to join our dynamic and growing team at Manatal Tech Team.

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $51,500-58,999/year DOE 
About the Role: 
The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.
 
Key Responsibilities and Duties:
<ul>
<li>Work and complete assigned tickets according to SOPs </li>
<li>Provide high quality written and verbal customer service </li>
</ul>
<ul>
<li>Accurately track and document all work </li>
</ul>
<ul>
<li>Perform technical support services in line with the technical skill requirements </li>
</ul>
<ul>
<li>Setup and support physical hardware </li>
</ul>
<ul>
<li>Travel to client sites to perform support when necessary </li>
</ul>
<ul>
<li>Participate in on-call rotation and scheduled infrastructure maintenance</li>
</ul>
 
Job Qualifications: 
Core Competencies
<ul>
<li>Timeliness Meets deadlines - Completes work in a timely manner. </li>
</ul>
<ul>
<li>Reliability Achieves commitments - Arrives to work and meetings when scheduled/expected. </li>
</ul>
<ul>
<li>Attitude Has a positive attitude about performing their job. </li>
</ul>
<ul>
<li>Organization Manages their own work and schedule </li>
</ul>
<ul>
<li>Accountability Takes responsibility for actions and resolves own mistakes </li>
</ul>
<ul>
<li>Receptive open to feedback and willing to grow and improve </li>
</ul>
<ul>
<li>Adaptable flexible and open to change </li>
</ul>
<ul>
<li>Integrity High work ethic and integrity </li>
</ul>
<ul>
<li>Follow through Ensures work completion </li>
</ul>
<ul>
<li>Quality complete all work with a high level of detail and accuracy </li>
</ul>
<ul>
<li>Professionalism Conduct oneself in an all-round professional manner </li>
</ul>
<ul>
<li>Communication Communicate effectively </li>
</ul>
<ul>
<li>Team Available and supportive of coworkers </li>
</ul>
 
Abilities
<ul>
<li>Prioritize and maintain a tidy ticket queue </li>
</ul>
<ul>
<li>Notify the Helpdesk Manager when unable to complete workload </li>
</ul>
<ul>
<li>Identify when an assignment should be escalated </li>
</ul>
<ul>
<li>Create detailed documentation and ticket notes </li>
</ul>
<ul>
<li>Provide high quality and timely customer service </li>
</ul>
<ul>
<li>Meet all SLAs </li>
</ul>
<ul>
<li>Support peers </li>
</ul>
<ul>
<li>Travel to client sites when needed </li>
</ul>
<ul>
<li>Participates in on-call rotation, weekend updates, technical training </li>
</ul>
 
Security Responsibilities
<ul>
<li>Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. </li>
</ul>
<ul>
<li>Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. </li>
</ul>
<ul>
<li>Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. </li>
</ul>
<ul>
<li>Immediately follow incident response procedures when a security incident or concern is noticed. </li>
</ul>
<ul>
<li>Assist with the escorting or monitoring of visitors. </li>
</ul>
 
Experience and Knowledge
1-2 years experience as Tier 1 TSR
 
Certifications
<ul>
<li>CompTIA A+ </li>
</ul>
 
Position:
<ul>
<li>Location Rockville, MD Hybrid eligible, not to exceed 1-day WFH.</li>
<li>Employment Type- Full time</li>
<li>Compensation - $51,500-58,999k DOE</li>
<li>Travel-Some travel required, vehicle required.</li>
<li>On Call rotation required</li>
</ul>
 
Benefits:
<ul>
<li>Medical Insurance- OSIbeyond pays 75% of the premium for the Employee's base medical plan</li>
<li>Vision and Dental Insurance- OSIbeyond pays 75% of the premium for the Employee's plans</li>
<li>Life Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>Short Term Disability Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>401K- OSIbeyond matches up to 4%</li>
<li>PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWho We Are&nbsp;Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.&nbsp;&nbsp; Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.&nbsp;&nbsp;&nbsp; Who You Are&nbsp;Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe.&nbsp;&nbsp;As a Technical&nbsp;Support&nbsp;Engineer, you'll be responsible for&nbsp;developing solutions to customer specifications and for customer support.&nbsp;You are a hands-on, technically minded problem solver who enjoys working directly with customers to configure, troubleshoot, and support integrated physical security systems. You’re comfortable collaborating across teams — Sales, Engineering, Product — to deliver solutions that truly meet customer needs.What You'll Do
<ul>
<li>Implement new feature requests for customers by configuring cameras, sensors, and access control hardware.</li>
<li>Collaborate with clients and Rhombus Engineering teams to resolve product or system issues, including network connectivity, firmware, and integrations.</li>
<li>Provide regular issue and trend reporting to help internal teams understand recurring customer challenges and drive product improvements.</li>
<li>Analyze support processes and recommend strategies to reduce common issues, improve installation success rates, and streamline customer onboarding</li>
<li>Troubleshoot system and customer issues to validate product or service defects by reproducing behavior to isolate root causes.</li>
<li>Support new product launches, by tracking early bugs and providing detailed feedback to Product Management teams</li>
<li>Develop support tracking metrics to demonstrate common customer challenges and strengthen feedback loops between internal teams.</li>
</ul>
What We're Looking For
<ul>
<li>2–4 years of technical or IT support experience, ideally with hardware, IoT, or security products.</li>
<li>Experience with ticketing systems (Zendesk) and managing a high volume of technical inquiries.</li>
<li>Previous experience working with or supporting SaaS products, especially with device management platforms.</li>
<li>Comfortable learning new tools and configuring cloud-managed devices or systems.</li>
<li>Strong networking fundamentals, including VLANs, PoE, firewall rules, and basic troubleshooting.</li>
<li>Excellent communication skills with customers via phone, email, and remote support.</li>
<li>Familiarity with access control is preferred — door controllers, readers, wiring, relays, and basic locking hardware behavior.</li>
<li>Knowledge of RESTful web services (Postman) for debugging or automation tasks.</li>
<li>Experience with Python, HTML/JavaScript is a plus.</li>
</ul>
LocationThis is a hybrid position based in Sacramento, CA. Candidates must be able to commute to the office 2-3 times a week.&nbsp; Work AuthorizationCandidates must be authorized to work in the U.S. without requiring sponsorship now or in the future. Compensation$75,000 – $95,000 Additional forms of compensation, depending on the role, include performance bonuses and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.&nbsp;&nbsp; Benefits&nbsp;Competitive Salary &amp; Equity Options&nbsp;&nbsp;Flexible Schedule &amp; Paid-Time Off&nbsp;&nbsp;Excellent Healthcare Coverage&nbsp;Generous Family Leave Policy&nbsp;WFH &amp; Workspace Supplies&nbsp;Career Growth &amp; Professional Development&nbsp;Dog-Friendly Office &amp; Pet Insurance What We Value&nbsp;Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists.&nbsp;One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.&nbsp;&nbsp;Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.&nbsp;Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.&nbsp; Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.&nbsp;&nbsp;Build a Safer Future with Us!&nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job Description
Cargas is hiring a Technical Support Engineer to support customers using our proprietary software, Cargas Energy. In this role, you’ll be responsible for troubleshooting and resolving customer issues by debugging SQL, JavaScript, and .NET code. This position blends technical problem-solving with a strong focus on delivering high-quality customer care.
Responsibilities
<ul>
<li>Provide timely, accurate responses to customer support tickets.</li>
<li>Debug SQL procedures, JavaScript, and .NET code to identify and resolve issues.</li>
<li>Troubleshoot, configure, and monitor SQL Server performance; recommend improvements where appropriate.</li>
<li>Identify opportunities within the codebase to enhance stability and improve the customer experience.</li>
<li>Maintain an up-to-date knowledge base, including scripts, common fixes, and how-to documentation.</li>
<li>Develop practical workarounds for issues outside of Cargas’ control (e.g., hardware constraints).</li>
<li>Apply customer insights and awareness of emerging technologies to recommend product enhancements to the Product Development team.</li>
</ul>
Experience We Value
<ul>
<li>Bachelor’s degree (or a combination of education and relevant experience).</li>
<li>Minimum of 1 year of experience working with SQL, .NET, JavaScript, databases, and related applications.</li>
<li>Customer-facing or technical support experience.</li>
<li>Ability to learn new technical concepts quickly and use available resources to find solutions.</li>
<li>Ability to work both independently and collaboratively.</li>
<li>Strong listening, communication, and conflict-resolution skills. </li>
<li>Bonus: Experience mentoring others in technical areas.</li>
</ul>
Why Cargas? 
From our employee-owned culture to our casual dress code, Cargas does things a little differently. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!
Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity. We are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

<h3>Job Description</h3>
Job DescriptionAbout ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &amp; risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.Zeta has over 1700+ employees - with over 70% roles in R&amp;D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.Learn more @&nbsp;<a href="http://www.zeta.tech" target="_blank">www.zeta.tech</a>, careers.zeta.tech, Linkedin, TwitterResponsibilities
<ul>
<li>Customer Support: Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner.&nbsp;Ensure a high level of customer satisfaction through effective communication and problem resolution.</li>
<li>Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.</li>
<li>Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or escalate to higher-level support teams when necessary.</li>
<li>Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.</li>
<li>Escalation Management: Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following escalation procedures. Collaborate with higher-level support teams to ensure prompt and effective resolution of customer issues.</li>
<li>Collaboration and Communication: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to resolve customer issues and provide timely updates to customers.&nbsp;</li>
<li>Compliance and Security: Adhere to security protocols, data privacy regulations, and industry compliance standards when handling customer data and accessing sensitive systems or information</li>
</ul>
Skills
<ul>
<li>Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success</li>
<li>Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment</li>
<li>Strong problem-solving skills and ability to troubleshoot basic technical issues independently</li>
<li>Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals</li>
<li>Customer-oriented mindset with a focus on delivering high-quality customer service.</li>
<li>Familiarity with ticketing systems and knowledge base tools is a plus</li>
<li>Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively</li>
<li>Willingness to learn and adapt to new technologies and tools in the banking technology domain</li>
</ul>
Experience &amp; Qualifications
<ul>
<li>An overall experience of 3+ Years</li>
<li>Prior experience in tools like POSTMAN ; Kibana ; Splunk ; Grafana is required&nbsp;</li>
<li>Engineer (preferably IT . Comp Sci)&nbsp;</li>
<li>Experience in Banking /payment technologies is a plus</li>
</ul>
Equal OpportunityZeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

<h3>Job Description</h3>
Job DescriptionAs a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast’s Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. You’ll leverage deep product knowledge and a powerful suite of tools to troubleshoot issues to resolution, perform hands-on technical tasks, and ensure customers realize the full value of FloQast. This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review and may be adjusted in the future. *Visa sponsorship is NOT available at this timeWhat You’ll Do
<ul>
<li>Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)</li>
<li>Break/Fix: Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.</li>
<li>Technical Task: Perform backend configuration work, including data transformations/uploads and migrations, to maintain functionality and meet customer requirements.</li>
<li>Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s).</li>
<li>Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.</li>
<li>Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.</li>
<li>Leverage technical tools like session replay, log analysis, and developer tools to perform deep-dive troubleshooting.</li>
<li>Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.</li>
<li>Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.</li>
<li>Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).</li>
<li>Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization.</li>
<li>Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.</li>
</ul>
What You’ll Bring
<ul>
<li>2+ years of experience in Technical Support, IT, or a related technical field.</li>
<li>High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.</li>
<li>Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.</li>
<li>Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.</li>
<li>Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.</li>
<li>Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.</li>
<li>Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.</li>
<li>Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.</li>
</ul>
Nice To Haves/Other
<ul>
<li>Experience working in a B2B SaaS environment, particularly in fintech or enterprise software.</li>
<li>Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.</li>
<li>Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts.</li>
<li>Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.</li>
<li>Familiarity with session replay or log analysis tools for debugging customer issues.</li>
<li>Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.</li>
<li>Multi-language support experience (e.g., bilingual English-German)</li>
</ul>
#LI-Hybrid#BI-Hybrid#LI-JP1 The base pay range for this position is $60,000- $90,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life &amp; Disability Insurance, and Unlimited Vacation. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. About FloQast:FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors—and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception. Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:Unwaveringly Authentic&nbsp;Ambitious with IntegrityEmpowered to GrowCommitted to CollaborationCustomer Obsessed in All Ways FloQast is regularly rated as a&nbsp;Best Place to Work!- Inc. Magazine’s Best Workplaces in 2024, 2023, 2022, and 2021- Best Places to Work by LA Business Journal since 2017 (that’s 8 years!)- Built In’s ​​Best Place to Work in Los Angeles 6 years in a row! Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on&nbsp;G2 Crowd.&nbsp; If this aligns closely with what you are looking for, hit “Apply” and come join our growing team! FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees. Link to FloQast Recruiting AI Usage Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job Description
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?
Why would you love this job?
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.
In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.
Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.
What you'll do:
<ul>
<li>Work with customers to troubleshoot and resolve complex software issues:</li>
<ul>
<li>Reproduce issues, replicating customer environments as needed.</li>
<li>Document issues and contribute to our internal team documentation.</li>
<li>Provide Root Cause Analysis</li>
</ul>
<li>Collaborate with Engineering as needed to provide solutions.</li>
<li>Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.</li>
<li>Provide technical expertise during testing, deployment, and upgrading of Redis software.</li>
<li>Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.</li>
<li>Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.</li>
<li>Participate in new product development, customer training, and other support-related activities.</li>
</ul>
What will you need to have?
<ul>
<li>At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company</li>
<li>At least four years of experience troubleshooting real-time production systems</li>
<li>At least two years of hands-on experience with cloud infrastructure.</li>
<li>Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)</li>
<li>Expert working knowledge in Linux/Unix and networking (TCP/IP)</li>
<li>Professional experience working with networking tools like wireshark, tcpdump, etc.</li>
<li>Experience in analyzing and debugging production issues at scale.</li>
<li>Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).</li>
<li>Working knowledge of Cloud-based and On-premises environments</li>
<li>Proficiency in communication and presentation, both written and verbal (in English)</li>
<li>Strong technical background with excellent problem-solving and multi-tasking skills</li>
<li>High availability and commitment to customers at any time</li>
</ul>
The estimated gross base annual salary range for this role is $95,723 – $159,864 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.
#LI-Remote #LI-WK1 #LI-DNI
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to <a href="mailto:recruiting@redis.com" target="_blank">recruiting@redis.com</a>. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

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