<h3>Job Description</h3>
Job DescriptionDescription:
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
 
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
 
The Assistant General Manager assists the General Manager in all areas of the casino operations. Ensure compliance with approved policies and procedures while directing staff in accordance with corporate policies and objectives. Follow all operating procedures, safety regulations, WAC rules and the Company’s internal control policies.
 
Pay Range: $90,000 - $100,000 per year
 
MAJOR TASKS AND RESPONSIBILITIES:
<ul>
<li>Assist with all casino functions and staff in accordance with company policies and objectives.</li>
<li>Evaluate, hiring, firing, and disciplinary needs as they arise, under the guidance of HR.</li>
<li>Ensure the distribution of comps, discounts, and offers are based on company guidelines.</li>
<li>Responsible for the efficient operation of all table games, including poker on a particular shift.</li>
<li>Responsible for the training and equitable treatment of all casino staff.</li>
<li>Make decisions related to game mix and wagering limits.</li>
<li>Create and submit information related to gaming activities to the WSGC as needed.</li>
<li>Promotes positive guest relations</li>
<li>Help develop “Gambling Promotions” that help achieve budgeted goals, and an exciting environment.</li>
<li>Knowledge of, and adherence to, all Washington State Gaming Laws and Regulations as well as the Company’s Internal Controls, policies and procedures.</li>
<li>In the absence of the General Manager, responsible for the overall casino operations in gaming and F &amp; B departments.</li>
<li>Manage labor hours and maintain labor expense at or below budget</li>
<li>Review operational expenses related to casino in relation to the approved budget.</li>
<li>Monitor “Sonoma” or “Micros” use as it relates to guest accounts, and “House Accounts”.</li>
<li>Identify suspected cheaters, such as card counters and other possible use of systems that may be detrimental to the operation.</li>
<li>Assist department managers and supervisors and coordinate with human resources director to resolve staff relations issues</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
EDUCATION, EXPERIENCE AND TRAINING FOR POSITION (required):
<ul>
<li>College degree or equivalent experience.</li>
<li>Minimum four years’ experience in casino games and operations with appropriate licensure and progressive supervisory experience preferred</li>
<li>Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues.</li>
</ul>
SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
<ul>
<li>Knowledge in all Gambling Commission regulations including WAC and RCW preferred.</li>
<li>Ability to communicate effectively at all times, with all levels of employees and guests.</li>
<li>Perform math functions within the scope of the position including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.</li>
<li>Foster an atmosphere that encourages staff to share ideas, discuss concerns and resolve conflicts.</li>
<li>Encourage mutual respect, dignity and integrity with all staff by setting positive examples.</li>
<li>Superior customer relation skills are necessary.</li>
</ul>
PHYSICAL REQUIREMENTS: Ability to work in a fast-paced, noisy environment. Exert physical effort in transporting tables, chairs, equipment, product 25-50 pounds. Endure various physical movements throughout the work areas for duration of shift. Stand or walk for the duration of the shift. The noise level in the work environment is usually moderate to Loud. Requires all forms of dexterity and mobility throughout the shift. Employee occasionally required reaching with hands and arms, sitting climb or balancing, stooping, kneeling, crouching or crawling. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus. Must be 21 years of age or older.
 
Team members will enjoy:
<ul>
<li>80 hours Paid Time Off</li>
<li>Medical, Dental and Vision</li>
<li>Basic Life Insurance</li>
<li>401K</li>
<li>Education Reimbursement Program</li>
<li>Career Development and Advanced Opportunities</li>
<li>Team Member Referral program ($300 per team member referred!)</li>
<li>And more!</li>
</ul>
Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities. 
Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Casino Assistant General Manager - Great American Casino Everett

<h3>Job Description</h3>
Job DescriptionDescription:
 
POSITION SUMMARY: The primary purpose of the Cocktail Server is to provide friendly, attentive, and timely service to create an exceptional experience for all of our guests. Each Cocktail Server’s primary objective is to show our guests’ quality service delivered with a smile each and every interaction so that they will want to become a repeat customer.
Top 5 Specific Job Functions:
 
<ul>
<li>Greets guests in a friendly, timely manner and requests primary beverage order</li>
<li>Initiates conversation with guests, inquiring about their satisfaction with their experience at our hotel</li>
<li>Prepare garnishes for drinks</li>
<li>Expedites drink orders for each guest quickly and accurately</li>
<li>Maintains a guest focus while performing all duties</li>
</ul>
 
Other Specific Job Functions:
 
<ul>
<li>Assumes 100% responsibility for quality guest’s experience</li>
<li>Knowledgeable with all types of liquors and beers and their respective recipes, non-alcoholic beverages, and garnishes</li>
<li>Takes beverage orders from guests</li>
<li>Communicate orders into system through Bartender ensuring transmission is verified</li>
<li>Ability to provide complimentary cocktails to gaming customers based on company gaming standards.</li>
<li>Transports glasses back to bar for washing and disposes of trash in designated receptacles.</li>
<li>Adheres to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable</li>
<li>Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies</li>
<li>Anticipates guest needs, when possible</li>
<li>Communicates with servers and managers regarding guest requests.</li>
<li>Performs all other job related duties as assigned.</li>
<li>Other related duties as necessary</li>
</ul>
RESPONSIBLE ALCOHOL MANAGEMENT
 
<ul>
<li>Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated</li>
<li>Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention</li>
<li>Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner</li>
<li>Responsible for accurately checking Guest identification</li>
<li>Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures</li>
<li>Comply with all state and federal liquor laws</li>
</ul>
 
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
 
Requirements:
 
Required:
 
<ul>
<li>Must be 21 years of age</li>
<li>High school diploma or equivalent</li>
<li>One-year previous high volume cocktail experience</li>
<li>Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service</li>
<li>Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.</li>
<li>Must possess excellent customer service and communication skills</li>
<li>A highly motivated and energetic personality</li>
<li>Must be able to initiate and engage in conversation in a professional and friendly manner.</li>
<li>Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation</li>
<li>Must be able to work any day of the week and scheduled shift</li>
<li>Must be able to get along with co-workers and work as a team</li>
<li>Must possess basic math skills</li>
<li>Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude.</li>
<li>Ability to handle cash and accurately make change.</li>
</ul>
 
Preferred:
 
<ul>
<li>Previous experience working in a similar resort setting</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
 
<ul>
<li>Alcohol Awareness Card</li>
<li>Health Card</li>
<li>Union Referral</li>
</ul>
 
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

COCKTAIL SERVER - CASINO

<h3>Job Description</h3>
Job Description
Job Summary
The Casino General Manager is responsible for overseeing all aspects of casino operations, ensuring the establishment delivers exceptional guest experiences while achieving financial goals. This includes managing gaming operations, food and beverage services, and entertainment offerings. The role requires strategic planning, team leadership, compliance management, and a deep commitment to maintaining a safe, enjoyable environment for guests and employees alike.
Education &amp; Experience
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 7+ years of progressive leadership experience in casino or hospitality management.
• Proven track record in financial management, customer relations, and operational oversight.
• Demonstrated success in leading large teams and managing multi-department operations.
• Advanced knowledge of casino operations, gaming laws, and hospitality standards.
• Strong financial analysis and budgeting skills.
• Exceptional interpersonal and communication abilities.
• Strategic thinker with a results-driven approach to decision-making.
• Proficiency in casino management systems and tools.
• Puerto Rico gaming license or ability to obtain one.
• Additional certifications in hospitality or gaming management are a plus.
Physical Requirements
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Requires physical stamina for long hours on the casino floor and during events.
• May involve travel for business meetings, training, or promotional activities.
• Work in a fast-paced, high-pressure environment with a focus on multitasking and problem-solving.Light work – Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Casino General Manager

<h3>Job Description</h3>
Job Description
Overview
Assists in the development, planning and implementation of promotions.
 
Responsibilities
<ul>
<li>Exhibit conduct in accordance with all NJ Division of Gaming Enforcement and Hard Rock Hotel &amp; Casino Atlantic City departmental policies and procedures.</li>
<li>Execute sophisticated gaming tournaments, giveaways and other promotions.</li>
<li>Ensure operational success of event and execution within gaming regulations.</li>
<li>Supervision of promotions, motor coach and player lounge teams to deliver a high level of guest service, speed and integrity within all events.</li>
<li>Plan, produce and maintain an on-going schedule of promotions, sweepstakes and motor coach arrivals.</li>
<li>Develop theme, format and rules for specific promotions and sweepstakes.</li>
<li>Maintain promotions, motor coach and events budget on a monthly and yearly basis.</li>
<li>Develop proformas for new promotions and sweepstakes, review the results of past promotions and events and make recommendations for the feasibility of repeating or modifying those promotions.</li>
<li>Act as master of ceremonies as needed.</li>
<li>Oversee expenditures to ensure budget requirements are met.</li>
<li>Coordinate all décor requirements for promotions, sweepstakes, motor coach and player lounge greeting stations.</li>
<li>Communicate all events information to operating departments to ensure timely coordination of all promotions, sweepstakes and motor coach arrivals.</li>
<li>Determine staffing needs and work schedules necessary to implement promotions and sweepstakes as well as motor coach operations and player lounge greeter stations.</li>
<li>Works with the Manager of Marketing Operations to ensure public awareness of events.</li>
<li>Develop contacts at area attractions to keep abreast of events in the market.</li>
<li>Maintain awareness of changes in the marketplace that may impact the nature of promotions planned at the Hard Rock Hotel &amp; Casino Atlantic City.</li>
<li>Develop department members’ knowledge/skills through education, training, coaching, corrective counseling, etc.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li>
<li>Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Establishes an effective working relationship with all operating departments.</li>
</ul>
 
Qualifications
High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience. Basic computer skills required, along with the ability to type at least 25 words per minute.

SUPV - CASINO MARKETING

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
Job Functions
<ul>
<li>Stand and circulate throughout assigned area.</li>
<li>Possess thorough knowledge of games assigned to supervise.</li>
<li>Calculate all payoffs.</li>
<li>Understand and monitor compliance with gaming regulations, company policies and procedures.</li>
<li>Operate computer to access credit line, issue credit.</li>
<li>Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.</li>
<li>Direct and supervise dealers in assigned area.</li>
<li>Evaluate designated team members’ performance on a yearly basis.</li>
<li>Monitor changes of cards and dice; inspect new equipment before allowing into play.</li>
<li>Resolve customer complaints or refer to Shift Manager when appropriate.</li>
</ul>
Qualifications 
<ul>
<li>Must be 21 years of age.</li>
<li>Two (2) years of experience as a Floor Supervisor.</li>
<li>Must be knowledgeable about applicable gaming regulations and company policies.</li>
<li>Must have thorough knowledge of a minimum of two (2) games.</li>
<li>Must have excellent communication and customer service skills.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Floor Supervisor Casino

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
Job Functions
<ul>
<li>Stand and circulate throughout assigned area.</li>
<li>Possess thorough knowledge of games assigned to supervise.</li>
<li>Calculate all payoffs.</li>
<li>Understand and monitor compliance with gaming regulations, company policies and procedures.</li>
<li>Operate computer to access credit line, issue credit.</li>
<li>Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.</li>
<li>Direct and supervise dealers in assigned area.</li>
<li>Evaluate designated team members’ performance on a yearly basis.</li>
<li>Monitor changes of cards and dice; inspect new equipment before allowing into play.</li>
<li>Resolve customer complaints or refer to Shift Manager when appropriate.</li>
</ul>
Qualifications 
<ul>
<li>Must be 21 years of age.</li>
<li>Two (2) years of experience as a Floor Supervisor.</li>
<li>Must be knowledgeable about applicable gaming regulations and company policies.</li>
<li>Must have thorough knowledge of a minimum of two (2) games.</li>
<li>Must have excellent communication and customer service skills.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses.</li>
</ul>
 Additional Information 
Compensation pay range - $24.00 - $30.20 an hour
Boyd Benefits 2025.pdf
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Casino Floor Supervisor

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
This position is responsible for maintaining close ties and high levels of satisfaction with targeted Guests, in order to generate incremental gaming revenues.
Essential duties include, but are not limited to:
<ul>
<li>Maintains relationships and markets our gaming products and amenities to valued Guests.</li>
<li>Greets Guests in the casino and participates in social events and special promotions.</li>
<li>Issues Player’s Club cards and promotes the program and related promotions.</li>
<li>Increases the growth of gaming revenues through development of a targeted Guest base.</li>
<li>Updates Guest history for future visits.</li>
<li>Ensures the protection of Guest’s rewards and credit lines.</li>
<li>Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.</li>
<li>Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.</li>
<li>Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.</li>
<li>Assists in the development of incentive programs, host goals, special events and marketing programs.</li>
<li>Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.</li>
<li>Keeps informed of competitive promotions.</li>
<li>Responds to Player’s Club letters and Guest service survey results and communicates that information to the appropriate department manager.</li>
<li>Safeguards the confidential nature of all departmental and general property records.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>3 years of experience as a Casino Host required </li>
<li>High school diploma, GED or equivalent required, college degree preferred. </li>
<li>Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.</li>
<li>Fluency in languages other than English is preferred.</li>
<li>Experience in casino and/or hotel environment required</li>
<li>Experience in gaming machines and/or table games required</li>
<li>Must have excellent interpersonal communication skills, team building and problem solving skills.</li>
<li>Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.</li>
</ul>
Work Environment:
<ul>
<li>Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Must be able to tolerate stress related to serving customers in a high-pressure environment.</li>
<li>Must be able and willing to work any shift, to include working evenings, weekends, and holidays, as well as long hours, when necessary</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>Must be able to continuously maneuver around office and property, often standing for long hours.</li>
<li>Must be able to respond to visual and aural cues.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#gotoworkhappy

EXECUTIVE HOST - CASINO

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
Under the supervision of the Assistant Manager, a Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable. 
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations. </li>
<li>Must maintain pleasant and courteous attitude. </li>
<li>Complete all opening and closing duties. </li>
<li>Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures. </li>
<li>Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation. </li>
<li>Offer drinks and take food and beverage order. </li>
<li>Have basic knowledge of all house and call liquor. </li>
<li>Serves meals to patrons according to established rules or etiquette, working in a family or formal setting. </li>
<li>Check for quality after each course. </li>
<li>Refill all drinks when needed. </li>
<li>Maintain clean ashtrays. </li>
<li>Buss tables as needed. </li>
<li>Remove all dirty dishes and glassware from the guest’s tables during and after each course.</li>
<li>Totals bill, presents check, collects settlement, and takes payment to cashier. </li>
<li>Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures. </li>
<li>Transport dish cart to and from service station/steward’s station. </li>
<li>Stock server stations with all necessary items. </li>
<li>Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations. </li>
<li>Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes. </li>
<li>Adhering to sanitation standards as outlined by Indiana State Law and COMPANY. </li>
<li>Maximizing profit and guest satisfaction through effective costs controls. </li>
<li>Adhere to all three-star standards. </li>
<li>Work considerately with team members from all departments. </li>
<li>Check out with supervisor before leaving at the end of your shift. </li>
<li>Other departmental related duties and assignments as directed by management.</li>
</ul>
NON-ESSENTIAL FUNCTIONS:
<ul>
<li>Attend seminars when needed.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
<ul>
<li>Must be willing to work a flexible schedule. </li>
<li>High School diploma or G.E.D. equivalency preferred. </li>
<li>Ability to read and write English required. </li>
<li>Must have good communication skills and maintain friendly personable attitude at all times. </li>
<li>Two years’ guest service experience in a family or formal dining environment. </li>
<li>Casino Food &amp; Beverage experience preferred. </li>
</ul>
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must have valid Food Handlers Card, Liquor License, and IGC Badge when working. </li>
<li>Ability to lift and carry up to 25 lbs. </li>
<li>Must have the ability to withstand noisy and smoke filled environments. </li>
<li>Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift. </li>
</ul>

SERVER - CASINO SERVICE BAR

<h3>Job Description</h3>
Job Description
Description
Job Overview:
The primary responsibility of the Casino Promotions &amp; Player Development Manager – Bilingual (Marketing Manager) is to manage, develop and improve all aspects of Promotions and Casino Marketing for Magic City Casino. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures. 
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
<ul>
<li>Creates, implements and executes promotions and Casino VIP events (immediate, short and long range) to ensure growth in player profitability and overall brand engagement while retaining existing customers and acquiring new customers</li>
<li>Designs and executes promotions for the Casinos that drives play, trips, time on device, increased brand engagement with a goal of 60% rated play (where applicable)</li>
<li>Develops canned instantaneous promotions with collateral support via all media/communication options that can be implemented immediately; Communicates and works with other departments to determine criteria/standard procedures for instantaneous promotions usage</li>
<li>Ensures that promotions are creative, bring energy to the property, and adhere to Gaming Commission regulations and/or other state requirements based on region</li>
<li>Creates and implements promotions that are tightly integrated to online and on property (OLOP) company initiatives</li>
<li>Evaluates reports and measurements of promotions to ensure they meet or exceed expectations of play, trips, time on device, increased brand engagement and hotel occupancy (where applicable)</li>
<li>Maintains an ongoing schedule of promotions as outlined in the property marketing plan</li>
<li>Prepares financial pro forma projections of expected profitability for proposed promotions and reviews the results of past promotions and events; Makes recommendations for the feasibility of repeating or modifying those promotions</li>
<li>Develops theme, format and budget specifications for Promotions and Casino Marketing</li>
<li>Determines staffing needs and ensures proper work schedules necessary to implement promotions</li>
<li>Ensures public awareness of events</li>
<li>Track competitors advertising, events and promotions, and maintain awareness of changes in the marketplace that may impact the planned marketing initiatives at Magic City Casino</li>
<li>Manage Magic City Casino’s player development program to realize a YOY profit in VIP net-revenue while complying with company comp policies</li>
<li>Managers team of player development professionals, encouraging relationship building and increased in visits and spend with Magic City Casino</li>
<li>Yield VIP events and Concerts</li>
<li>Directs, oversees, and assists the Corporate Director of Promotions, Property and Corporate leadership with planning of promotions, entertainment and other marketing projects as assigned</li>
<li>Completes required paperwork and reporting to remain within compliance of state regulations</li>
<li>Communicates all events and information related to the events to operating departments to ensure timely coordination and assures that appropriate personnel are equipped to address customer concerns</li>
<li>Establishes an effective working relationship with all operating departments</li>
<li>Other duties and responsibilities as assigned</li>
</ul>
Job Requirements: (please ensure you meet the listed requirements prior to applying) 
<ul>
<li>Bachelor’s Degree in Marketing, Public Relations or Related Field AND two (2) years supervisory or management experience in Marketing– required
<ul>
<li>OR Four (4) years’ experience in a Management position in Marketing– required</li>
<li>OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality– required</li>
</ul>
</li>
<li>Two (2) years’ experience with planning and/or execution of promotions and special events -required</li>
<li>Three (3) years of experience managing High-end Casino guest processes- required</li>
<li>Three (3) years of experience in Player Development as a successful, top performing Host or Executive Host – required </li>
<li>Must have five (5) years’ experience in a major casino or resort environment (property or organization with revenues larger than $250 million per year) with a proven track record of increase revenues– required</li>
<li>Experienced and proficient user in Microsoft Excel; a skills test will be administered and candidate must achieve at least 70% skills pass rate– required</li>
<li>Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required)</li>
<li>Experience in Commercial Gaming (preferred)</li>
<li>Excellent verbal and written communication skills, bilingual in Spanish and English (preferred)</li>
<li>Must have strong leadership, organizational, communication, human relations, and decision-making skills.</li>
<li>Must be organized and detail oriented</li>
<li>Must successfully pass job interview, including a guest service audition</li>
<li>Exceptional service attitude</li>
<li>Superior people skills</li>
<li>Must have public speaking experience</li>
<li>Self-starter with a strong sense of urgency in tackling challenges</li>
<li>High level of professionalism</li>
<li>Ability to work calmly in difficult, high-pressure and high-stress situations</li>
<li>Must be able and willing to work a flexible schedule, to include evenings, weekends and holidays</li>
<li>Possess a valid state-issued driver’s license</li>
<li>Willing to travel and participate in training as recommended or required</li>
<li>Must have, or the ability to obtain, the required gaming license issued by the governing authority in the region/state of the property assignment as a requirement for this position</li>
<li>Must have willingness and ability to work in a smoke/secondary smoke environment</li>
</ul>
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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