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<h3>Job Description</h3>
Job Description
Mountain Pacific Bank is looking for a full-time Retail Operations Manager to join our team. 
Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For, Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.
Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents. 
Your Role
The Retail Operations Manager provides leadership, direction, and guidance to the Customer Service Managers to ensure operational soundness, efficiency, and exceptional customer service. This position evaluates retail operational processes and procedures and ensures they are appropriate, compliant, standardized, and executed consistently across the branches. The role will also involve partnering with the Retail Banking Manager to lead the execution of all retail objectives and initiatives to achieve service, sales, profitability, and operational excellence in accordance with Mountain Pacific bank’s Mission, Vision, and Values.
 Essential Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
<ul>
<li>Provides guidance and support to Customer Service Managers and their teams to achieve organizational goals and deliver exceptional customer service.</li>
<li>Monitors and analyzes operational performance, identifying areas for improvement and implementing solutions to achieve operational excellence.</li>
<li>Ensures that regular skills training, coaching, and mentoring are carried out consistently and effectively across all branches, enhancing the skills and knowledge of the Retail Banking team. Identifies gaps in service standards and works to close those gaps.</li>
<li>Responsible for satisfactory audits. Ensures accuracy and timely completion of said audits, certifications, compliance, and reporting. Addresses and resolves audit, security, and compliance issues and/or concerns in a timely manner. Acts as a liaison between branch and support departments. </li>
<li>Maintains a comprehensive knowledge of products and services, operational policies and procedures, and federal and state laws/regulations pertaining to compliance and branch operations.</li>
<li>Promotes a service culture of high performance and continuous improvement that values learning and a commitment to quality.</li>
<li>Works with branches to analyze, understand, investigate and resolve issues and complaints with varying degrees of complexity escalated through various channels within the Bank.</li>
<li>Ensures compliance with regulatory requirements and internal policies to mitigate risks.</li>
<li>Partners with branch leadership to ensure timely, legal, compliant, and accurate review of originated deposit and loan accounts, changes to deposit and loan accounts, and set-up and maintenance of Customer Information Files.</li>
<li>Works with Retail Banking Manager to develop and approve new and updated assigned policies, procedures and job aids within scope of managed areas.</li>
<li>Collaborates with business partners in reviewing and making improvements to bank system policies, internal controls, and standard operating procedures.</li>
<li>Provides direction and support to retail for daily functions within the department; and provides hands-on assistance within the department as needed.</li>
<li>Assists with performing personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.</li>
<li>Maintains effective, positive relationships with Customer Service Managers and other staff through consistent in-branch visits, phone calls and email correspondence. Communicates regularly with CSMs about the Bank’s strategic vision and promotes ways to differentiate the Bank’s service standards from competitors.</li>
<li>Represents the Bank in the local community through involvement in professional organizations and activities, and by attending civic and community group meetings and events. </li>
<li>Performs other related duties as assigned. </li>
</ul>
What You'll Bring
<ul>
<li>Creates a positive working environment that facilitates exceptional customer service, expanding customer relationships, profitability, and employee engagement.</li>
<li>Effective leadership and managerial skills. Must be able to manage and develop a team, keeping them engaged and motivated.</li>
<li>Demonstrated skills in strategic planning; ability to plan department or Bank activities, and initiative to organize various functions necessary to accomplish department or Bank activities.</li>
<li>Excellent written and verbal communication skills. Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</li>
<li>Advanced knowledge of all retail job functions, paying/receiving, operations, branch certifications, and in-depth working knowledge of all retail products and services, accounts, and legal documentation.</li>
<li>Ability to manage multiple assignments, projects, groups, or activities, making effective judgments on prioritization and time allocation.</li>
<li>Ability to work well both independently and collectively within a team environment.</li>
<li>Ability to make decisions, resolve conflict, research, and solve problems.</li>
<li>Proficient knowledge and use of MS Office products (Word, Excel, Outlook); and working knowledge of financial services industry core processing and automated banking systems, with the ability to learn and adapt to new technologies quickly. </li>
</ul>
Required Education and Experience
<ul>
<li>High School Diploma. Bachelor’s degree in a related field preferred.</li>
<li>10+ years of retail banking experience.</li>
<li>5+ years of management experience. </li>
</ul>
Physical Demands
While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access file cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment
<ul>
<li>Climate controlled business office environment.</li>
<li>Ability to work in artificial light for extended periods of time.</li>
<li>Noise level is usually moderate.</li>
<li>Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.</li>
<li>This is a full-time, in-person position: Monday through Friday; 40 hours per week.</li>
<li>Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed. </li>
</ul>
Travel Required
<ul>
<li>Minimal (5%-10%) local, non-overnight travel. </li>
</ul>
Other Duties
The above job description is not intended as an all-inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business-related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable at will employment relationship.
Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 Job Type: Full-time in person
Pay: $72,000 - $109,000
Benefits:
<ul>
<li>Bonus Opportunity (based on company and individual performance)</li>
<li>401(k) with matching contribution</li>
<li>Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered.</li>
<li>Healthcare and Dependent Care Flexible Spending Account</li>
<li>Minimum of 10 paid vacation days per year*, with minimum of 15 paid vacation days after 1 year of employment.</li>
<li>2 additional PTO days annually**</li>
<li>11 paid holidays</li>
<li>8 hours of paid sick time per month*</li>
<li>Paid Life, AD&amp;D, and Long-Term Disability insurance</li>
<li>Employee assistance program</li>
<li>Referral program</li>
<li>Tuition reimbursement</li>
<li>Mountain Pacific Bank account and loan perks</li>
</ul>
 *pro-rated from start date and/or hours worked 
**granted every January 1st

Retail Operations Manager

<h3>Job Description</h3>
Job DescriptionRetail Operations Manager
San Francisco, CA 
At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:
Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences.
About the Role:
The Retail Operations Manager is responsible for executing operational standards across all Rothy’s store locations. Reporting into the Director, Retail Operations, this role will help standardize processes, develop strategies, and drive sustainable implementation of all company initiatives. They are adaptable, collaborative, and comfortable working with all levels of management. This person is a strategic thinker who anticipates potential obstacles and comes up with solutions that support the field teams. They are able to handle shifting priorities even if it is outside of the normal job responsibilities.
What you’ll do:
<ul>
<li>
End-to-end owner and tactical and technical expert on all things Rothy’s Retail Operations including in-store processes, systems, SOPs and policies
</li>
<li>
Act as a change agent and partner with cross functional teams to leverage retail tools and systems such as internal communication platform, clienteling, point of sale, workforce management and inventory management systems to drive program development and adoption, driving store performance
</li>
<li>
Drive alignment between cross-functional teams and provides feedback on communication when necessary, ensuring all information is clear, concise, current and promptly posted, while continuously seeking improvements and enhancements
</li>
<li>
Owns all retail program and process rollouts and is responsible for all testing, documentation and training
</li>
<li>
Partner with Retail Leadership team to develop framework for tackling complex business problems, and works to achieve critical business goals
</li>
<li>
Manages and evolves the Retail Operational Calendar, serving as the central repository for critical, actionable departmental information that directly influences retail store execution and performance
</li>
<li>
Responsible for budget management and reporting for retail operations; monitors all supply ordering to ensure compliance to company budgetary expectations and tracks budget spend across multiple budgets to support building and forecasting
</li>
<li>
Routinely visit and work with field teams in their home market to evaluate, develop, implement and gain feedback on retail strategies that support productivity
</li>
<li>
Responsible for reporting stores and retail leadership on all retail initiatives related to contests, clienteling, in store traffic, promotional activity, etc.
</li>
</ul>
You are:
<ul>
<li>
You love retail and operations and are excited about continual process improvement
</li>
<li>
You are able to develop new processes and drive strategic initiatives, but will also roll up your sleeves, dig in and get the job done
</li>
<li>
Easily handle shifting priorities and have the ability to create order out of chaos
</li>
<li>
Come from a place of “yes” or “let’s try” (rather than “no” or “that’s impossible”); a change agent with a growth mindset
</li>
<li>
Acts with a sense of urgency--strong time management and organizational skills
</li>
<li>
Someone who leads by example and isn’t afraid to challenge the status quo
</li>
<li>
Able to recognize trends and changes in their area and make recommendations, develop concrete action plans and execute against them to drive business improvements
</li>
<li>
Develops creative solutions and strategies to complex, undefined problems
</li>
<li>
Keeps partners on track and accountable to commitments and schedules in a respectful and collaborative manner
</li>
</ul>
You have:
<ul>
<li>
You are based in the San Francisco Bay Area
</li>
<li>
3+ years of experience in corporate retail operations management role
</li>
<li>
Working knowledge of retail operations, inventory, technology, communication platforms, and expense management
</li>
<li>
Availability to visit stores routinely to identify opportunities and support the field teams; it will be expected that you are routinely visiting stores to meet business needs, upon request (likely 1-2 times per week)
</li>
<li>
Supports store teams during retail business hours (as needed)
</li>
</ul>
Our benefits:
<ul>
<li>
Generous paid time off
</li>
<li>
401k matching
</li>
<li>
Comprehensive health plans for you and your family
</li>
<li>
Supplemental mental health benefits
</li>
<li>
Monthly wellness reimbursement
</li>
<li>
Employee Discount Program!
</li>
</ul>
Pay range:
$120,000 - $141,000 annually
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Please see our Privacy Policy here
Compensation Range: $120K - $141K

<h3>Job Description</h3>
Job Description
About Us
We are a fast-growing, national retail merchandising solutions provider delivering large-scale, high-quality execution for retailers and consumer product manufacturers. Our teams support complex initiatives, including resets, remodels, new store openings, continuity merchandising, and project-based labor solutions. We are seeking an experienced Operations Manager to lead the full merchandising operations and support our next phase of strategic growth.
Position Overview
The Operations Manager oversees all merchandising operations, providing leadership across field execution, project bidding, financial performance, client relationships, and team development. This role requires a strong retail services operator who manages large, geographically dispersed teams and understands the KPIs, labor models, and execution standards of nationwide merchandising.
The ideal candidate is a hands-on leader who can scale processes, strengthen client partnerships, build high-performing teams, and drive profitability.
Key Responsibilities
Operational Leadership
<ul>
<li>Lead and manage nationwide field operations, including team leaders, and large-scale merchandising workforces (W2 or 1099).</li>
<li>Implement and improve operational processes ensuring consistent, on-time, and high-quality execution across all retail environments.</li>
<li>Oversee scheduling, routing, labor deployment, production timelines, and workflow management.</li>
</ul>
Client Partnerships &amp; Business Support
<ul>
<li>Maintain and grow relationships with key retailers and consumer product manufacturers.</li>
<li>Support business development by assisting with RFP responses, new project proposals, and strategic client opportunities.</li>
<li>Participate in client meetings to review performance, discuss upcoming projects, and identify expansion opportunities.</li>
</ul>
Project Bidding &amp; Financial Management
<ul>
<li>Lead the operational side of project bidding: labor modeling, scope development, pricing inputs, and project execution planning.</li>
<li>Support P&amp;L oversight by tracking operational KPIs, project profitability, labor efficiency, and budget adherence.</li>
<li>Provide accurate performance reporting, forecasting, and cost analysis for executive leadership.</li>
</ul>
Team Leadership &amp; Development
<ul>
<li>Manage and mentor a diverse team.</li>
<li>Build a culture of accountability, transparency, safety, and continuous improvement.</li>
<li>Develop training and development programs that elevate execution quality and retention.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>7–10+ years of experience in retail merchandising, retail services, field execution, or CPG services, with at least 5 years managing large-scale field teams.</li>
<li>Experience leading decentralized, nationwide or multi-market merchandising operations.</li>
<li>Strong understanding of labor-based project bidding, RFP processes, and merchandising execution models.</li>
<li>Financial acumen with experience supporting P&amp;L management, budgeting, and forecasting.</li>
<li>Established relationships with major retailers and/or manufacturers strongly preferred.</li>
<li>Excellent communication, client-facing, and negotiation skills.</li>
<li>Proven ability to build scalable processes and drive operational efficiency.</li>
</ul>
Preferred Skills
<ul>
<li>Experience with work order management tools, field reporting platforms, or labor optimization software.</li>
<li>Background in large reset programs, remodels, rollouts, and multi-store project execution.</li>
<li>Ability to lead through rapid growth and operational complexity.</li>
</ul>
What We Offer
<ul>
<li>Competitive salary + performance incentives</li>
<li>Health, dental, vision, and retirement benefits</li>
<li>Career advancement opportunities</li>
<li>The opportunity to shape a growing organization’s operational structure and future</li>
</ul>

OPERATIONS MANAGER - RETAIL SERVICES

<h3>Job Description</h3>
Job Overview:
Here’s a great opportunity to step into a key leadership role. A well-established, growing building materials distributor is looking for an Operations Manager to run day-to-day branch operations and support company-wide sales and service goals. You’ll lead warehouse, delivery, and customer service teams while overseeing inventory, logistics, and safety compliance. 
 
This is a hands-on role with real impact at the branch level, offering competitive compensation up to $85K plus bonus incentives, strong benefits, and long-term stability with a respected organization. Ideal candidates bring proven experience in distribution operations, team leadership, and delivery/DOT oversight.

Operations Manager - Retail Lumber Yard

<h3>Job Description</h3>
The FBI National Academy Associates, Inc. (FBINAA), a non-profit Association, has an immediate opening for a&nbsp;Retail Operations Manager. You will have the responsibility for all logistics involving operating the FBINAA’s brick-and-mortar&nbsp;and&nbsp;online stores. You will have daily interaction with the National Academy team, our members, and our vendors. Domestic travel is required to support the FBINAA retail operations during the National Annual Training Conference (Summer) and occasional travel in support of vendor relations and conference preparations.
 
Job duties include:
<ul>
<li>Responsible for the development and implementation of strategic objectives in support of the Association's mission priorities and objectives.</li>
<li>Development of strategic initiatives and achievement of goals and objectives for retail operations.</li>
<li>Develop a Sales Plan to meet annual sales goals and provide exceptional customer service through product availability and visual merchandising.</li>
<li>Analyze and identify trends and opportunities to define changes in processes and procedures that drive operations.</li>
<li>Lead, coordinate, and manage daily operations of the Quantico store and online stores.</li>
<li>Supervise the conference store staff and volunteers.</li>
<li>Manage the marketing and advertising of Retail Operations (Partnering with the Director of Marketing &amp; Communications and the Brand &amp; Marketing Manager to post advertisements to social media, Newsletters, magazines, and our website).</li>
<li>Analyze, communicate, and recap profit and loss, monthly reports as they relate to the Quantico store/Online stores, expense control, and profitability. Make recommendations and suggest/implement changes based on analysis.</li>
<li>Manage Procurement of merchandise for the Quantico Store and Conference store by collaborating with suppliers to include Product Design, Development, Brand Management, and Marketing to ensure the development of a product that meets the standards of the FBINAA and continues to drive the overall brand strategies.</li>
<li>Open and close the Quantico store to meet session needs.</li>
<li>Financial reporting to the National Team on a regular basis.</li>
<li>Session support – Brief FBINAA student liaisons regarding session-specific merchandise and coordination of special orders between students and suppliers.</li>
<li>Ensure a pleasant shopping experience exists for our members through effective execution of selling and service by continually staying connected to member needs, and by being proactive to session needs by anticipating and adapting to change.</li>
<li>Establishes routines (SOPs) to ensure operational priorities and process/procedure changes are communicated and executed.</li>
<li>Inventory management – Manage all aspects of the inventory process including receiving, stocking, markdowns, physical inventory processes, and maintaining sufficient inventory to achieve expected results.</li>
</ul>
Requirements and Qualifications:
<ul>
<li>A minimum of five years of experience in retail management including supervising employees.</li>
<li>Problem solver who takes initiative and has a “can-do” attitude.</li>
<li>Excellent computer skills, along with the ability to adapt to changing technologies.</li>
<li>Knowledge of FormStack, Office 365 and Lightspeed are a plus.</li>
<li>Ability to travel and work irregular hours.</li>
<li>Ability to coordinate many projects simultaneously while meeting deadlines, and excellent attention to detail.</li>
<li>Ability to lift up to 50 lbs.</li>
<li>Maintain a high level of professionalism &amp; competence.</li>
<li>Other duties as assigned.</li>
<li>Work location is Quantico, VA.</li>
<li>This is NOT a remote position.</li>
</ul>
 
Job Type: Full-time
 
Benefits:
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
 
Work Location: In person

<h3>Job Description</h3>
Position Overview:
\n
The Manager, Retail Operations (MRO) consults with qualified patients and caregivers, and administers approved medical marijuana products. The MRO also oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking, and inventory control, team leadership/management and all compliance and regulatory requirements.
\n\n
Major Areas of Responsibility include:
\n
<ul>\n
<li>The Manager, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the General Manager and as directed.</li>
\n
<li>Provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.</li>
\n
<li>Manages patient-specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, and maintaining accurate records using BioTrackTHC, the Dispensing Facility's inventory tracking software program.</li>
\n
<li>As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts.</li>
\n
<li>The Manager, Retail Operations is responsible for the development of the Dispensing Facility's privacy policies and procedures, the security and confidentiality of all patient information, and overall compliance with HIPAA.</li>
\n
<li>This position acts as a liaison internally between all staff, the dispensary management team, and the General Manager, and externally between the Dispensing Facility and law enforcement, the Commissioner of Health, and the local community.</li>
\n
<li>Directs and monitors department managers to accomplish goals of the plan, consistent with established safety procedures.</li>
\n
<li>Establishes methods to follow the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.</li>
\n
<li>Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events, and product recall.</li>
\n
<li>This position is responsible for assisting with implementing and maintaining security systems for tracking, record-keeping, record retention, and surveillance related to all product at every stage of storage, delivery, transporting, and distribution.</li>
\n
<li>Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.</li>
\n
<li>Implements HR policies and programs in support of company initiatives. Directs all compliance efforts for the company to minimize risk.</li>
\n
<li>Ensures job descriptions for all positions are accurate and current.</li>
\n
<li>Conducts investigations, responds to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. Settles grievances in coordination with Senior Counsel.</li>
\n
<li>Conducts exit interviews, analyzes data, and makes recommendations to the management team for corrective action and continuous improvement.</li>
\n
<li>Creates organizational development and employee training programs.</li>
\n
<li>Conducts performance reviews with department managers and monitors employee productivity, attitudes, and performance results.</li>
\n
<li>Implements HR related software systems in collaboration with IT Partners.</li>
\n
<li>Recruits and retains top quality staff for each department and conducts interviews. Manages talent acquisition and workforce management plan.</li>
\n
<li>Builds a quality assurance program that is tied to the performance review process.</li>
\n
<li>Develops progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Manages leave administration practices.</li>
\n
<li>Maintains excellent facilities conducive to enhancing employee productivity.</li>
\n
<li>Provides company-wide communication and manages change.</li>
\n
<li>Ensures employee safety, wellness, health and welfare.</li>
\n</ul>
\n\n
Minimum Qualifications (Skills, Knowledge &amp; Abilities):
\n
<ul>\n
<li>All applicants must be at least 21 years of age.</li>
\n
<li>Bachelor's Degree and 3 years of experience at a management administrative level with an emphasis on employee relations and talent management.</li>
\n
<li>3 years of experience managing a retail operation.</li>
\n
<li>Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.</li>
\n
<li>Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention, and product diversion.</li>
\n
<li>Demonstrated management and leadership skills in a high growth environment are preferred.</li>
\n
<li>Operations management experience to include production oversight and accountability.</li>
\n
<li>Excellent and effective consulting skills.</li>
\n
<li>Strong conflict management skills.</li>
\n
<li>Strong interpersonal and negotiation skills.</li>
\n
<li>Solid business acumen, management reporting, and problem-solving skills.</li>
\n
<li>Exceptional interpersonal skills, including listening, coaching, and training.</li>
\n
<li>Strong leadership, project management, and time management skills.</li>
\n
<li>Excellent written, verbal, and non-verbal communication skills.</li>
\n
<li>Ability to develop strong relationships and experience working with senior level executives.</li>
\n
<li>Ability to prepare written reports, correspondence, and presentations to senior leadership as required.</li>
\n
<li>Ability to manage and administer a broad range of tasks including resolving complaints, and counseling managers and employees on the interpretation of policies, procedures, and programs.</li>
\n
<li>Ability to objectively coach employees and management through complex, difficult, and emotional issues.</li>
\n
<li>Ability to build and maintain positive relationships in order to gain support and achieve results both internally and externally.</li>
\n
<li>Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership.</li>
\n
<li>Ability to organize and prioritize work.</li>
\n</ul>
\n\n
Full Time (Weekends required)
\n
Travel %: 0
\n
FLSA status: Exempt
\n\n
Additional Abilities Required:
\n
While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
\n
<ul>\n
<li>Note: Nothing in this job description restricts the company's right to assign or reassign dutiesandresponsibilitiestothispositionatanytime.Reasonableaccommodationsmay be made in appropriate circumstances to enable individuals to perform the essential functions of theposition.</li>
\n</ul>
\n\n
About The Cannabist Company (f/k/a Columbia Care)
\n
The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 89 facilities including 70 dispensaries and 19 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed &amp; Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit <a href="http://www.cannabistcompany.com" target="_blank">www.cannabistcompany.com</a>
\n
Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.
\n
The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!
\n\n\n\n
#ENGHP

Manager, Retail Operations

<h3>Job Description</h3>
Job Description
About The Company
goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life.
Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that's also known for its products, curation, podcast, TV shows, live events, and retail stores.
About You 
You're organized, detail-oriented, and thrive in environments where no two days look the same. You love a well-run system, find satisfaction in operational excellence, and naturally take initiative to create order. You're proactive, resourceful, and able to balance big-picture thinking with meticulous execution. You communicate clearly, follow through consistently, and are motivated by supporting teams to deliver best-in-class in-store experiences.
About The Role
As the Specialist, Retail Operations, you'll play a key role in the seamless day-to-day management of goop's growing retail footprint. You'll oversee vendor relationships, store operations, and inventory control across our eight retail locations, ensuring consistency, compliance, and operational efficiency. You'll also support new store openings and help refine systems, documentation, and processes that keep retail running smoothly and beautifully. This role is ideal for someone who loves both structure and problem-solving—someone who can manage details, streamline operations, and bring calm precision to a dynamic, high-touch environment.
<ul>
<li>Oversee daily operational needs across goop's retail stores, serving as the key liaison for repairs, maintenance, and vendor partnerships (including janitorial, floral, safety, dry cleaning, and utilities).</li>
<li>Manage vendor relationships and monthly invoicing, ensuring accurate tracking and timely payments via Emburse, Stampli, and other finance tools.</li>
<li>Support the maintenance of store-level inventory accuracy and process integrity, including inventory movements, product lifecycle management (expired items, testers, etc.), and coordination with the Manager, Inventory Operations.</li>
<li>Help with annual inventory counts and implement regular cycle counts to uphold strong inventory control practices.</li>
<li>Support Shopify POS management—assist with troubleshooting, discount code creation, and day-to-day retail system needs.</li>
<li>Partner with cross-functional teams on store openings, handling operational planning, store setup, vendor coordination, and execution support.</li>
<li>Maintain and enhance retail Standard Operating Procedures (SOPs), ensuring documentation is up to date, accessible, and aligned across all stores.</li>
<li>Provide day-to-day administrative and operational support to ensure smooth functioning across all retail locations.</li>
<li>Support the continued growth and operational excellence of goop's corporate retail store through process optimization and collaboration.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>2–4 years of experience in retail operations, multi-store coordination, or a similar role</li>
<li>Proficiency in Shopify POS and retail systems; experience with inventory management software preferred</li>
<li>Proven ability to manage vendors, track budgets, and support operational processes with a high degree of accuracy and accountability.</li>
<li>Ability to work cross-functionally and adapt quickly in a fast-paced, evolving environment</li>
<li>Strong organizational skills, with the ability to develop, implement, and manage Standard Operating Procedures for retail teams.</li>
<li>Exceptional communication skills, adept at coordinating with multiple stakeholders and ensuring efficient data management in systems like NetSuite.</li>
</ul>
FAQ
<ul>
<li>Compensation: $70,000 - $80,000 + Equity. This is a full-time, exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Los Angeles, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.</li>
<li>Benefits: Generous health benefits package, fertility benefits and paid parental leave. </li>
<li>Perks: "goopcation" paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica </li>
<li>Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee's growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.</li>
</ul>
goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role.

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