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<h3>Job Description</h3>
Job Description
About SPA Food Group
SPA Food Group is a dynamic food processing and distribution company dedicated to high-quality food products and exceptional service in retail, hospitality, and wholesale channels. With growth in domestic and international operations, the company values reliability, customer centricity, innovation, and sustainability.
Position Overview
As a Customer Support Specialist, you will be a key part of the customer experience team, handling inbound customer inquiries, assisting with order processing, coordinating deliveries, resolving product or service issues, and maintaining accurate customer account data. You will work closely with sales, logistics, production, and other internal teams to ensure customers receive a seamless and positive experience. This role requires excellent communication skills, a proactive mindset, and a strong orientation toward customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and ticketing systems in a timely and professional manner.
Process new orders, modify existing orders, coordinate with logistics/warehouse to track shipments, and ensure accurate and on-time delivery.
Resolve product, delivery, or service issues—investigating root causes and working with internal teams (sales, production, quality, logistics) to drive resolution.
Maintain and update customer account information in CRM and internal systems: order history, contact details, preferences, issue logs.
Provide customers with product information, availability updates, pricing, and after-sales support.
Monitor service level agreements (SLAs) and ensure timely follow-up and closure of customer cases.
Capture recurring customer feedback and trends (e.g., complaints, product issues, delivery problems) and report to management for process improvement.
Participate in training sessions to stay current on company products, systems, and policies.
Collaborate with the sales team to identify upsell or cross-sell opportunities when appropriate.
Qualifications &amp; Experience
Bachelor’s degree in Business Administration, Communications, Supply Chain, Food Science, or related field (or equivalent work experience).
1+ years of experience in customer service/support roles—preferably in the food manufacturing/FMCG/distribution industry.
Excellent verbal and written communication skills; strong interpersonal skills and ability to build rapport with customers and internal stakeholders.
Strong organizational, multitasking, and attention-to-detail skills; able to manage multiple customer cases simultaneously.
Proficiency with CRM systems (e.g., Salesforce, SAP CRM, Zoho) and MS Office (Excel, Word).
Customer-first mindset, problem-solver, self-motivated and able to work independently and as part of a team.
Ability to handle escalations and maintain composure under pressure.
Compensation &amp; Benefits
Base Salary: Approximately: $60,000 to US $90,000 per year, depending on experience, location and responsibilities.
Bonus / Incentives: Eligible for performance-based bonus or incentive program tied to customer satisfaction metrics, order accuracy, SLA compliance, or upsell contributions.
Benefits package include:
Medical, dental and vision insurance (for employee + optional dependent coverage)
401(k) retirement savings plan with employer match
Paid time off (PTO), holiday leave, sick leave
Parental leave / family leave (as company policy allows)
Employee discounts (on company products, if applicable) or other staff perks
Professional development / training opportunities
Flexible work arrangement (remote or hybrid) depending on location
Wellness programs (e.g., employee assistance program, mental health resources)
Core Competencies
Customer-centric approach: understands and anticipates customer needs, shows empathy.
Clear communication and professionalism in all interactions.
Problem solving: able to analyse issues, propose solutions, escalate appropriately.
Attention to detail and strong organizational skills.
Collaborates well with internal teams; adapts to changing tasks and priorities.
Continuous improvement mindset: seeks feedback, learns new tools/processes, helps improve experience.
Requirements
Bachelor’s degree in Business Administration, Communications, Food Science, Supply Chain Management, or a related field.
An equivalent combination of education and relevant work experience may be accepted.
Experience Requirements
1–2 years of professional experience in customer service, client support, or order management, preferably within the food manufacturing, FMCG, or distribution industry.
Proven experience handling customer inquiries, managing orders, and resolving service or delivery-related issues.
Prior experience using CRM software (e.g., Salesforce, SAP CRM, Zoho) and enterprise systems.
Background in working with cross-functional teams such as logistics, production, and sales is an advantage.
Benefits
:
- Health and Wellness: Medical, dental, and vision insurance
- Financial Benefits: Competitive salary, bonuses, 401(k) or retirement plan matching
- Professional Growth: Training programs, mentorship, education assistance
- Work-Life Balance: Paid time off, flexible work schedules, parental leave
- Employee Recognition: Employee engagement and recognition programs

Customer Support Specialist

<h3>Job Description</h3>
Job Description
About ChildPlus
ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software's goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.
A little about the role...
The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you'll do:
<ul>
<li>Responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments</li>
<li>Communicate professionally and effectively in client interactions </li>
<li>Provide technical assistance and guidance in all aspects of the software </li>
<li>Ask probing questions to obtain an accurate understanding of client's needs </li>
<li>Research and provide possible solutions by using analytical, problem-solving, and organizational skills </li>
<li>Troubleshoot and escalate all potential issues appropriately </li>
<li>Accurately document all internal and external communications in a timely manner </li>
<li>Review open cases daily and complete follow-up weekly </li>
<li>Conduct peer reviews and peer audits as needed </li>
<li>Provide backup reception duties for phone, email, appointments, and chats as needed </li>
<li>Follow all departmental processes and procedures </li>
<li>Perform additional office, documentation, customer service, and special project tasks as required</li>
</ul>
Our ideal candidate will have: 
<ul>
<li>At least 1 year of customer service experience</li>
<li>Strong interpersonal, relationship building and active listening skills </li>
<li>Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service</li>
<li>Flexible, detail-oriented, self-starter that is a highly motivated quick learner</li>
<li>Must possess exceptional communication, analytical, problem-solving, and organizational skills </li>
<li>Ability to handle complex/stressful situations with a high level of professionalism </li>
<li>Strong team orientation with a focus on collaboration </li>
<li>Bachelor's Degree preferred OR equivalent work experience </li>
<li>Experience using HubSpot, Slack, SharePoint, and DevOps</li>
<li>Excellent verbal and written communication skills in both English and Spanish </li>
<li>Familiarity with client ticketing systems, VOIP, appointment, video, and chat software </li>
<li>Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools </li>
<li>Technical writing experience </li>
<li>Knowledge of Head Start/Early Head Start </li>
<li>Experience using ChildPlus Software</li>
</ul>
Why ChildPlus?
<ul>
<li>Excellent comprehensive benefits packages including: medical, dental, &amp; vision plans</li>
<li>HSA option with employer contributions</li>
<li>Vacation time, holidays, sick days, volunteer &amp; personal days</li>
<li>401K Plan with employer match and immediate vesting</li>
<li>Employee Stock Purchase Plan</li>
<li>Employee Discount Program</li>
<li>Medical, Dependent Care, and Transportation FSA Plans</li>
<li>Company paid Short and Long-Term disability and Life Insurance</li>
<li>Tuition Reimbursement and continued Professional Development</li>
<li>Fast paced, high energy workplace environment in prime downtown location</li>
<li>Regular company provided meals</li>
</ul>
Location
This position is based in our Atlanta, GA office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Atlanta, GA office a few days a week.

<h3>Job Description</h3>
Job Description
About the Opportunity:
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for an Remote Customer Support Specialist to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
<ul>
<li>
Respond to inbound calls from existing customers
</li>
<li>
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
</li>
<li>
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
</li>
<li>
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
</li>
</ul>
Compensation and perks:
<ul>
<li>
Hourly wage: $18.00 - 21.00
</li>
<li>
We will pay for your P&amp;C license (expected within 60 days after starting)
</li>
<li>
Medical, dental, vision insurance, 401K match
</li>
<li>
Ability to work remotely (we provide work equipment)
</li>
<li>
Ongoing training and mentorship from our leadership team
</li>
<li>
An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
</li>
</ul>
Schedule:
<ul>
<li>
Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
</li>
</ul>
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. 
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:recruiting@jerry.ai" target="_blank">recruiting@jerry.ai</a>
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. 
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.&nbsp;
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.&nbsp;
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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