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<h3>Job Description</h3>
Job Description
Member Services Specialist
Dow Credit Union in Saginaw, MI is seeking a dedicated and customer-oriented individual to join our team as a Member Services Specialist/Teller. In this role, you will serve as the primary point of contact for our credit union members, assisting them with their inquiries, account transactions, and fulfilling their financial needs. Your exceptional customer service skills and attention to detail will help build positive relationships between our members and Dow Credit Union.
Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on!
This position earns a competitive starting pay of $15.00 an hour. We provide terrific benefits to our part time staff, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!
DOW CREDIT UNION: OUR MISSION
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 70,000 members and have over $2 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.
In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.
Member Services Specialist
We are a fast-paced and member-focused financial institution committed to providing exceptional service to our members. As a Member Services Specialist, you will be an integral part of our team, working with members to ensure a positive experience that enhances existing and potential member relationships.
<ul>
<li>Welcome and greet members in a courteous and professional manner.</li>
<li>Process various account transactions, including cash and check transactions, transfers, withdrawals, deposits, loan payments, check requests, purchase of money orders, VISA gift cards, stamps, etc.</li>
<li>Ensure accurate balancing of daily work within the required time frame.</li>
<li>Provide superior service and adhere to the credit union's quality service standards.</li>
<li>Protect credit union member assets by verifying member identities and adhering to security practices.</li>
<li>Assist members in resolving basic account issues and provide problem resolution support.</li>
<li>Utilize multiple systems, such as Card Wizard, Jabber, and Travelex, proficiently.</li>
<li>Conduct check negotiations and determine holds according to credit union policy.</li>
<li>Perform various file maintenance duties, including address changes, scheduled automatic payments and transfers, and travel dates.</li>
<li>Apply check hold decisioning within your authority.</li>
<li>Perform auditing functions for ancillary items such as stamps, gift certificates, and raffle tickets.</li>
</ul>
TO EXCEL AS A MEMBER SERVICES SPECIALIST 
High school diploma or equivalency required
Up to six months of cash handling or customer service experience preferred.
ARE YOU READY TO JOIN OUR TEAM?
If you possess the required qualifications and are looking for a member service role, please submit your application along with your resume. We look forward to reviewing your application and considering you for this opportunity. Apply now to become a part of our team with our 3-minute, mobile-friendly application. We look forward to meeting you!
 Job Posted by ApplicantPro

Member Services Specialist/Teller

<h3>Job Description</h3>
Job Description
The GOVX Member Service Specialist is responsible for ensuring that GOVX members have a seamless and positive experience across all member need touchpoints. You will leverage your expertise in member and customer service, digital platforms, and partner offerings to enhance the overall member needs. Your goal will be to foster member loyalty and drive positive member satisfaction through exceptional service and engagement.
 Position Type, Expected Hours of Work, Location | 100% In-Office Role Full-time, non-exempt position. 100% In-Office role, 5 days per week at the GOVX Fulfillment Center in LaVergne, TN. Work schedule may vary depending on volume demands. This position is not eligible for relocation allowance or visa sponsorship. 
 Responsibilities 
<ul>
<li>Member Support: Provide prompt and efficient support to members utilizing GOVX platforms.</li>
<li>Order Service: Assist with online order inquiries, ensuring accuracy and timely delivery.</li>
<li>Issue Resolution: Address member complaints and issues, working to resolve them quickly and effectively.</li>
<li>Collaboration: Work with GOVX teams to ensure a cohesive and member-centric approach across all channels.</li>
<li>Training: Assist in training new team members with the best experience, best practices and platform use.</li>
<li>Vendor Support: Inquiry outreach with GOVX partners.</li>
</ul>
 Key Performance Indicators (KPIs)
<ul>
<li>Service Level Achievement: Consistently meets or exceeds defined service level goals, including response time, resolution time, and overall member satisfaction scores.</li>
<li>Ticket Accuracy Rate: Maintains a high level of accuracy in resolving member support tickets, ensuring quality, consistency, and alignment with targeted performance goals.</li>
<li>Customer Satisfaction (CSAT): Meets customer satisfaction goals, as measured by post-interaction surveys.</li>
<li>Project Execution: Completes assigned projects and tasks on time and within budget.</li>
</ul>
Requirements
<ul>
<li>Education: High school diploma minimum with bachelor’s degree or equivalent experience.</li>
<li>Experience: 2-4 years of experience in customer service, preferably in an e-commerce setting.</li>
<li>Skills: Strong communication and problem-solving skills, proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook. </li>
<li>Attributes: Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment.</li>
</ul>
 Supervisory Responsibilities This position will not have supervisory responsibilities. 
Travel Requirements This position will have minimal travel requirements.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, headsets.
Physical/Mental Demands
<ul>
<li>Physical - This is largely a sedentary role. </li>
<li>Mental – Problem solving, making decisions, interpreting data, organizing, reading/writing.</li>
<li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
Benefits
<ul>
<li>Paid Time Off, Paid Sick Leave, Paid Holidays</li>
<li>401(k) plan with discretionary match available</li>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>Flexible Spending Account (FSA), Health Savings Account (HSA)</li>
<li>Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life</li>
<li>Employee Referral Program</li>
<li>Collaborative work environment in a modern office, stocked with drinks and snacks.</li>
<li>Discounts on the GOVX website</li>
</ul>
 Pay Range $17.50 - $21.00 per hour
AAP/EEO Statement EOE. Veterans/Disabled. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
Position will require successful completion of a background check and drug testing prior to starting employment.
About GOVX Savings for Those Who Serve 
GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the United States military, law enforcement, firefighting, medical services, and government personnel. GOVX is dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.

Member Services Specialist

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $25.25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist

<h3>Job Description</h3>
Job Description
Job Description:
LegalMatch is looking for a detail-oriented Member Services Operations Specialist to support our Sales and Billing Departments. This person will perform well in a fast-paced environment with accuracy and confidence. This position is an administrative role where they will assist in finalizing the sales and customer service support functions. This is not a call center position. 
LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people. 
Responsibilities: 
<ul>
<li>Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts. </li>
<li>General bookkeeping duties ranging from adding and applying invoices, account reconciliation, verification of monthly collections spreadsheets, etc. </li>
<li>Updating of all process steps in our CRM database. </li>
<li>Daily interface with our Sales and Customer Services departments. </li>
<li>Responsible for updating our Sales department in relation to policies and procedures. </li>
<li>Updating multiple spreadsheets relating to order changes, collections, and member services. </li>
<li>Additional projects as needed.</li>
</ul>
Qualifications:
<ul>
<li>Previous experience as a Billing/Administrative Assistant (1+ yrs)</li>
<li>Experience in Microsoft Office (Word &amp; Excel).</li>
<li>Ability to multi-task and prioritize in a deadline-oriented environment. </li>
<li>Quickbooks would be a plus. </li>
</ul>
Perks:
<ul>
<li>Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno.</li>
<li>Easily accessible for public transportation.</li>
<li>On-site coffee shop and restaurant.</li>
<li>Free on-site Gym.</li>
<li>Parties/Luncheons held every other week. Enjoy Free snacks, breakfasts, lunches, and company-wide parties</li>
<li>Open concept office with sit-to-stand desks. </li>
<li>Business casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly.</li>
</ul>
Benefits:
<ul>
<li>Health, Dental, and Vision Insurance</li>
<li>Life insurance</li>
<li>Paid Time Off</li>
</ul>
Schedule:
<ul>
<li>8 hour shifts</li>
<li>Monday to Friday, Day Shift</li>
<li>No nights, No weekends</li>
</ul>

Member Services Operations Specialist

<h3>Job Description</h3>
Looking for a new job opportunity? Check out this role! Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Member Services Specialist for a contract position! Interested? Get more details below.
 
<ul>
<li>Contract Dates: September 8 – December 8</li>
<li>Worksite Locations: Onsite in Maple Grove, Waite Park, or Long Prairie, MN </li>
<li>Pay Rate: $21/hour</li>
<li>Schedule: Monday–Friday, 37.5 hours per week through October 1; increasing to 50–55 hours per week (overtime) after October 1.</li>
</ul>
 
What you’ll do as the Member Services Specialist:
<ul>
<li>Work with members and prospects in person, over the phone, and through email to identify their needs and transfer them to the appropriate team or team members</li>
<li>Greet members and prospects</li>
<li>Ensure full customer satisfaction and maintain a friendly, helpful demeanor</li>
<li>Ensure signs are on the door and updated for office holiday closings, agency meetings, etc.</li>
<li>Maintain a clean and orderly reception area</li>
<li>Maintain a log for any maintenance services done in the office</li>
<li>Handle mail based on the needs of the office location</li>
<li>Record customer interactions and data by documenting notes appropriately</li>
<li>Schedule appointments for members</li>
<li>Update database with returned or undeliverable mail</li>
<li>Always ensure confidentially and control access to sensitive information</li>
</ul>
 
What you’ll bring to the Member Services Specialist role:
<ul>
<li>Associate’s degree or equivalent combination of education and experience preferred</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent customer service skills, including telephone and listening skills</li>
<li>Good problem-solving and time-management skills</li>
<li>Proficient in Microsoft Office Suite</li>
</ul>
 
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.
 
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Member Services Specialist | Temporary (28326)

<h3>Job Description</h3>
Job Description
A-Line Staffing is seeking a motivated and detail-oriented Medicare Member Services Specialist. This role offers career growth, a supportive work environment, and full-time hours (40+ per week).
If interested in this Medicare Member Services Specialist position APPLY NOW for IMMEDIATE consideration
Brittney Blackman | <a href="mailto:bblackman@alinestaffing.com" target="_blank">bblackman@alinestaffing.com</a> | text 5867107970
Medicare Member Services Specialist | Details and Compensation:
<ul>
<li>Location: Akron OH 44305 – 100% On-site</li>
<li>Payrate: $18/hr</li>
<li>Required Availability: Monday–Friday, 8:30 AM – 4:30 PM</li>
</ul>
Medicare Member Services Specialist | Summary and Highlights:
The Medicare Member Services Specialist willserve as a vital link between Medicare Advantage members and their health plan. This role is focused on outreach, retention, and enrollment changes—keeping customer satisfaction and compliance top of mind. Seeking a strong communicator with a passion for helping others!
<ul>
<li>This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs</li>
<li>Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance</li>
<li>A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates</li>
</ul>
Medicare Member Services Specialist | Responsibilities:
<ul>
<li>Conduct outbound calls to Medicare members at risk of disenrollment or recently enrolled, using compliance-approved scripts.</li>
<li>Assist members in completing Medicare Advantage plan changes and tracking related data.</li>
<li>Document all communications and activities in the call management system.</li>
<li>Support internal teams with outreach events and plan benefit presentations as needed.</li>
<li>Follow up on incomplete applications, assist members with obtaining Part B coverage, and provide benefit education.</li>
<li>Maintain current knowledge of CMS guidelines and Medicaid programs, including MyCare Ohio.</li>
<li>Deliver exceptional internal and external customer service in a professional and respectful manner.</li>
</ul>
Medicare Member Services Specialist | Requirements:
<ul>
<li>Education: Bachelor’s degree preferred or equivalent combination of education and/or experience.</li>
<li>Attendance: Commitment to mandatory attendance during the first 90 days.</li>
<li>Previous experience in customer service, especially in a Medicare/health insurance setting, required.</li>
<li>Familiarity with CMS rules, plan designs, and benefits is a plus.</li>
<li>Valid driver’s license.</li>
<li>Must be flexible and able to adjust work hours as needed.</li>
<li>Must maintain confidentiality of member and business information.</li>
<li>Basic proficiency in Microsoft Word, Excel, and Outlook required.</li>
<li>Experience using MACESS, MARx, and Amisys systems is a bonus (training provided)</li>
</ul>
Take the Next Step!
Join a company that values your growth and contributions. If you’re interested in the Medicare Member Services Specialist role apply now or contact us for immediate consideration!
Brittney Blackman | <a href="mailto:bblackman@alinestaffing.com" target="_blank">bblackman@alinestaffing.com</a> | text 5867107970

Medicare Member Services Specialist

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple office locations. 
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $27.00 to $29.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in the Hayes Valley, Mission Valencia, Mission Bay, and Inner Sunset offices in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist (Flex)

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24.00 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) located in Seattle, WA with 8 hr shifts generally taking place on Mondays through Friday between the hours of 6:30am and 5pm. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/ Member Support Specialist Trainee

<h3>Job Description</h3>
Job DescriptionJoin Our Team as a Member Servicing Specialist in our Servicing Department! FocusOne, a Credit Union Servicing Organization (CUSO) located in Northwest Houston, partners with credit unions to deliver exceptional mortgage and auto lending services. FocusOne Mortgage Solutions is seeking a detail-oriented Member Services Specialist to provide outstanding support to our credit union partners and their members. In this role, you'll be the first point of contact for mortgage servicing inquiries, ensuring prompt, accurate, and professional responses. You will assist members with questions on payments, escrow, taxes, and loan servicing, while maintaining compliance and upholding our commitment to excellent customer service.&nbsp; ESSENTIAL DUTIES and PERCENT OF TIME SPENT:&nbsp;&nbsp;
<ul>
<li>Receive incoming (phone, email, chat) member inquiries. </li>
<li>Assist borrowers in making payments and resolving questions.</li>
<li>Ability to manage upset members and focus on resolving the issues presented. </li>
<li>Understand and partner with other mortgage departments or clients to assist in the immediate resolution of identified issues.</li>
<li>Clearly document loan level updates in the system of record.</li>
<li>Drive first call resolution. Asking questions to clarify needs, listening thoroughly, setting expectations with the members, and providing timely follow-up if needed.</li>
</ul>
<ul>
<li>Follow call scripts to ensure compliance with all department procedures, applicable laws, and regulations.</li>
<li>Investigate and resolve issues with returned or misapplied payments.</li>
<li>Collaborate closely with partner Credit Unions to provide status updates and requested reporting.</li>
</ul>
<ul>
<li>Identify and recommend potential process improvements that could enhance borrower experience</li>
</ul>
 KNOWLEDGE AND SKILLS:
<ul>
<li>Excellent communication skills, both verbal and written, to effectively interact with borrowers and clients</li>
<li>Prior FICS or MSP experience is a plus</li>
<li>Detail and follow-up oriented.</li>
<li>Initiative-taker with ability to work independently and manage time effectively.</li>
<li>In collaboration skills to work effectively with other departments and clients.</li>
</ul>
EXPERIENCE:&nbsp; 
<ul>
<li>2 – 5 years mortgage servicing or Customer Service experience</li>
<li>Degree preferred, or equivalent combination of education </li>
<li>Bilingual a plus</li>
</ul>
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