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<h3>Job Description</h3>
A client of Innova Solutions is immediately hiring for a Member Services Specialist
Position type: Full-time, Contract
Duration: 3+ months
Location: Irving, TX 75039 (Onsite)
As a Member Services Specialist, you will:
<ul>
<li>The Member Services Specialist plays a vital role in delivering exceptional customer service to our members. This position is responsible for addressing inquiries, resolving concerns, and managing complaints in a professional and timely manner. The role focuses on assisting members with healthcare-related needs, including insurance inquiries, benefit explanations, and general account support. This entry-level position offers opportunities for growth and development within the organization.</li>
<li>Meet expectations aligned with the client’s competency framework (Leader of Self, Leader of Others, or Leader of Leaders).</li>
<li>Respond to inbound calls, emails, and chat messages from members regarding healthcare-related questions and concerns.</li>
<li>Adhere to service level agreements (SLAs) and quality standards to ensure consistent, high-quality service.</li>
<li>Provide clear and accurate information about insurance benefits, claims, coverage, and related topics.</li>
<li>Assist members in navigating the healthcare system and understanding their rights and responsibilities.</li>
<li>Investigate and resolve member complaints and escalations promptly and effectively.</li>
</ul>
The ideal candidate will have: The ideal candidate will have will have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset, with experience handling calls and assisting members with healthcare-related needs, including insurance inquiries, benefit explanations, and general account support.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
 
SAURAV KUMAR
678-648-7393
<a href="mailto:Saurav.Kumar@innovasolutions.com" target="_blank">Saurav.Kumar@innovasolutions.com</a>

PAY RANGE AND BENEFITS:
Pay Range*: $18 - $20 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical &amp; pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident &amp; Critical illness coverage, Pre-paid legal &amp; ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: 
<ul>
<li>Named One of America’s Best Employers for New Grads by Forbes (2024</li>
<li>Named One of the Best Companies to Work for by U.S. News &amp; World Report (Private Companies List, 2024-2025)</li>
<li>One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)</li>
<li>One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, &amp; HireGenics)</li>
<li>Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)</li>
<li>One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)</li>
<li>AWS Advanced Tier Services Partner with 100+ certifications</li>
</ul>

Website: <a href="https://www.innovasolutions.com/" target="_blank">https://www.innovasolutions.com/</a> 
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at <a href="https://innovasolutions.workllama.com/atsuser/anonreferafriend" target="_blank">https://innovasolutions.workllama.com/atsuser/anonreferafriend</a> and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at <a href="mailto:hr@innovasolutions.com" target="_blank">hr@innovasolutions.com</a> or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Member Services Specialist

<h3>Job Description</h3>
Job Description
We are seeking a qualified candidate to join our Chicago, IL team. If you enjoy being successful, working as a team player, and want an opportunity with a growing and well performing credit union, this could be the position for you. 
In this role, the Member Services Specialist will serve as the first point of contact for members, assisting them with their financial needs. Responsibilities include handling a variety of transactions, resolving member concerns, and delivering exceptional service while promoting products and services that align with each member's financial goals.
Key responsibilities include:
<ul>
<li>Welcome members with professionalism and provide superior service by proactively resolving issues.</li>
<li>Work with a sense of urgency to meet and exceed members' needs while taking ownership of solutions.</li>
<li>Receive and process requests and transactions, including opening/closing accounts and processing loan requests.</li>
<li>Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.</li>
<li>Research and resolve member issues, including technical concerns, escalating complex cases as needed.</li>
<li>Assist members with account maintenance, including updating information and setting up online banking.</li>
<li>Ensure compliance with all policies and procedures while maintaining accurate records.</li>
</ul>
The ideal candidate will demonstrate strong attention to detail and the ability to maintain accurate records. They should possess solid problem-solving skills, with the capacity to assess situations and develop effective solutions. An outgoing and personable demeanor, paired with excellent verbal and written communication skills, is essential. The candidate should also be able to multitask, manage multiple responsibilities, and work collaboratively and diplomatically across departments. A minimum of two years of customer service experience is required, with financial services experience preferred.
 
National Police Federal Credit Union ("the Company") may obtain information about you for employment/volunteer or contractor purposes from a third party consumer reporting agency and may disclose your background check and the information in it to third parties in conjunction with your assignment(s) or proposed assignment(s) to them. Thus, you may be the subject of a "consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living. These reports may contain information regarding your criminal history, social security verification, motor vehicle records ("driving records"), verification of your education (including transcripts), or other background checks.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
About the Company 
MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management, and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about fitness and wellness, and believe that healthy communities change lives! 
Why MVP Sports Clubs 
At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for team members, and we provide them with a full range of benefits to foster this type of environment. 
<ul>
<li>Our part-time team members receive complimentary club membership access for team member, spouse and dependent(s), 401k participation available after completing 6 months of service (must be 18 years of age), access to Work-Space (must be 18 years of age), CPR trainings, complimentary use of Kid's Stuff (up to 2 hours per day) and discounts on select programming, retail and food + beverage. </li>
<li>In addition to the benefits listed above, our full-time team members also have access to amazing health, dental, vision, and life insurance plans, long-term &amp; short-term disability, a generous personal time off policy, and paid maternity and paternity leave.</li>
</ul>
About the Position
The Member Services Specialist is responsible for maintaining a consistent member service philosophy within the Athletic Club to ensure the quality of service, overall operations, and appropriate facility standards according to the Athletic Club expectations. Primarily responsible for taking care of all prospective and current club members and promptly responding to club needs. This position is a part of our Member Services team reporting to the Member Services Manager.
Responsibilities 
Building Operations
<ul>
<li>Ensure that all entities of the Athletic Club are operating in accordance with member/guest expectations.</li>
<li>Cross-train in all areas of the facility to gain knowledge and understanding of each entity and their relation to the total operation. The Assistant Manager must be prepared to assist any department within the facility, including fitness floor coverage as needed or directed.</li>
<li>Enforce club rules and guidelines, taking appropriate action where indicated and reporting any problems to the appropriate Manager or Director.</li>
<li>Inventory all cash totals daily.</li>
<li>Respond and react to any emergency. Use of incident reports appropriately.</li>
<li>Assist in training of new hires within the Members Services Department. </li>
<li>Open and close the operation based on operational needs. </li>
</ul>
Member Relations
<ul>
<li>Establish relationships with members/guests as well as act as a resource and contact for members/guests, and request feedback about our current programs, classes, and operations.</li>
<li>Handle all member/guest concerns, questions, and comments with a focus on retention and maintaining a high level of customer satisfaction.</li>
<li>Take prospective members on facility tours. </li>
<li>Responsible for membership sales functions including but not limited to: membership pricing, new membership sign-ups, account questions, billing and refund issues, as well as cancellation or freeze inquiries.</li>
</ul>
Other
<ul>
<li>Attend and participate in regular Service Game training sessions as directed by the supervisor.</li>
<li>Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.</li>
<li>Assist with general building operational tasks as needed.</li>
</ul>
Requirements 
<ul>
<li>Bachelor’s degree in a related field is strongly preferred.</li>
<li>A minimum of 2 years of experience in a high-volume customer service industry. Customer service skills to handle challenging situations.</li>
<li>First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs’ in-house training to obtain this.</li>
<li>Strong communication, leadership, and organizational skills.</li>
<li>Must be able to work club opening and closing shifts, weekends, and holidays when needed.</li>
<li>Ability to handle multiple tasks and functions while maintaining a low personal stress level.</li>
<li>Physical Requirements: Bend, stoop, crouch, climb, stand, sit, and turn/pivot; Lift/lower, push, pull, and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of the telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.</li>
</ul>

<h3>Job Description</h3>
Job Description
Professional Search Group OC&nbsp;is seeking a&nbsp;Member Services Specialist&nbsp;to support a financial institution’s back-office operations. This role focuses on account administration, transaction processing, and providing exceptional support to both members and internal staff. The ideal candidate will have strong attention to detail, a solid understanding of financial regulations, and the ability to work efficiently in a fast-paced environment.
The Member Service Specialist role is onsite Monday-Friday and is a temporary role for up to 90 days.&nbsp;
Member Services Specialist&nbsp;Responsibilities:
<ul>
<li>Process new memberships received through mail, fax, web channels, wholesale, commercial real estate, and indirect lending.</li>
<li>Handle deposits, loan payments, lockbox exceptions, ATM deposits, and remote deposit capture (RDC) transactions.</li>
<li>Review and process account maintenance requests, verification of deposits, and Social Security Administration requests.</li>
<li>Resolve escalated online banking, mobile banking, and bill payment issues.</li>
<li>Perform quality audits of new accounts and ensure accuracy of documentation.</li>
<li>Process incoming secure emails, research requests, account inquiries, and claims.</li>
<li>Support recovery, corrective action, and resolution efforts in compliance with regulations.</li>
<li>Respond courteously to member questions and concerns regarding products, services, and account activity across multiple channels.</li>
<li>Assist branches and contact center staff with operational, IRA, trust, fiduciary account, and system inquiries.</li>
<li>Process incoming and outgoing wire transfers, debit/credit card requests, and returned check exceptions.</li>
<li>May assist with Regulation E claims, encoding errors, and exception item processing.</li>
<li>Maintain compliance with all applicable laws, regulations, and internal procedures, including Bank Secrecy Act (BSA) requirements.</li>
<li>Complete annual training and stay up to date on compliance-related responsibilities.</li>
<li>Perform other duties as assigned.</li>
</ul>
Member Services Specialist&nbsp;Qualifications:
<ul>
<li>High school diploma or GED.</li>
<li>Minimum of 1 year of experience in financial institution back-office operations or equivalent.</li>
<li>Strong written and verbal communication skills.</li>
<li>Analytical and problem-solving abilities with sound decision-making skills.</li>
<li>Knowledge of financial institution federal regulations.</li>
<li>Strong organizational skills, attention to detail, and professional phone etiquette.</li>
<li>Interpersonal skills to collaborate effectively with members and associates at all levels.</li>
<li>Understanding of IRA, trust, and fiduciary account administration.</li>
<li>Ability to meet deadlines and perform under pressure.</li>
<li>Proficiency in Microsoft Office (Word, Excel) and comfort with digital tools (DocuSign, Teams, Zoom, etc.).</li>
<li>Basic accounting knowledge and ability to perform mathematical calculations.</li>
</ul>

<h3>Job Description</h3>
Job Description
Nature of Work:
The Member Services Specialist provides direct support to homeowners, members, and guests in all indoor and outdoor facilities operated by the Sudden Valley Community Association (SVCA). This position is responsible for delivering exceptional customer service, ensuring compliance with SVCA rules and procedures, and supporting the Association's recreational, administrative, and community programs. The role requires flexibility, professionalism, and the ability to adapt to a wide variety of tasks and environments.
Job Description and Responsibilities
This position may occasionally require a flexible schedule, including mornings, evenings, weekends, and holiday assignments. Work is performed in both indoor office settings and outdoor recreational facilities in all weather conditions.
<ul>
<li>Greet members and guests courteously and professionally. Provide accurate information about SVCA programs, services, and facilities.</li>
<li>Educate members and the public on SVCA standards, rules, and policies.</li>
<li>Perform all customer service desk activities, including but not limited to:</li>
</ul>
<ul>
<ul>
<li>Opening and closing facilities as scheduled.</li>
<li>Answering phones and assisting callers with questions about SVCA services.</li>
<li>Responding to member questions and concerns promptly; escalate to Office Manager or General Manager as appropriate.</li>
<li>Managing access to SVCA amenities (e.g., Fitness Center, pools) including eligibility verification, form completion, and taking ID photos.</li>
<li>Processing POS transactions accurately, balancing tills, and adhering to financial procedures.</li>
</ul>
</ul>
<ul>
<li>Maintain facility cleanliness, organization, and readiness for member use.</li>
<li>Support members, guests, vendors, and contractors, including meeting space setup and coordination.</li>
<li>Assist with SVCA events, which may include food and beverage service (food handler permit may be required).</li>
<li>Promote SVCA programs, services, and events through drafting content, creating brochures, and assisting with communications.</li>
<li>Collaborate with administrative staff to upload program and event information to SVCA's website, social media, and e-Blasts, and write articles for The Views newspaper</li>
<li>Sort and deliver mail to different departments.</li>
<li>Create shipping labels and run envelopes for mailing through postage machine</li>
<li>Post meeting agendas online and at facilities.</li>
<li>Issue and track temporary parking permits.</li>
<li>Perform other duties as assigned by the General Manager.</li>
</ul>
Note: This job description is not intended to be an all-inclusive list of duties. Employees may be required to perform other tasks to support the ongoing needs of SVCA.
Work Experience/ Educational Requirements: (Suitable work experience may substitute for Educational Requirements)
<ul>
<li>High School diploma or GED required.</li>
<li>Minimum 2 years' experience in customer service, recreation, or office environment (in-person, email, or phone support).</li>
<li>Proficiency with Microsoft Office applications (Word, Excel, Outlook, Publisher).</li>
</ul>
Additional Requirements:
<ul>
<li>Ability to lift 25 lbs</li>
<li>Must successfully pass a background check</li>
<li>Pre-employment drug screening required</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.
WORKING AT THE MLC
The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
THE ROLE
In this role, you will provide a world-class experience to publishers, administrators and self-administered songwriters that have complex needs around works registration, overclaims &amp; disputes, catalog transfers and other applicable questions. Additionally, you will handle executive escalations that require higher-touch support. The Specialist, Member Services will partner closely with our VOC Team to ensure processes are defined and documented; the voice of the Member is considered in the development of new policies; and to provide swift resolution to the Members that they work with. 
QUALIFICATIONS​
<ul>
<li>Minimum 3 years' music publishing experience required.</li>
<li>Customer-facing, account management and project management experience required.</li>
<li>Strong knowledge of music publishing, mechanical licensing and royalties, and copyright</li>
<li>Quantitative and qualitative analysis with advanced problem-solving skills</li>
<li>Strong written and verbal communication</li>
<li>Empathetic, collaborative, self-starter and results driven with the ability to deliver and receive feedback.</li>
</ul>
ESSENTIAL RESPONSIBILITIES​
YOU WILL SUPPORT MEMBERS OF THE MLC BY:
<ul>
<li>Building strong relationships with The MLC Members by providing world-class service and resolving complex Member inquiries</li>
<li>Communicating confusing or complicated scenarios to Members that are not well-versed in mechanical licensing.</li>
<li>Modeling an empathetic approach to Member success that centers around building trust and removing barriers.</li>
<li>Identifying and removing waste in the Member process journey, and conducting ongoing assessment of tools, systems, process outputs and KPIs.</li>
<li>Supporting our Marketing team with in state or out-of-state outreach events as needed.</li>
</ul>
YOU WILL LEAD WITH PURPOSE BY:
<ul>
<li>Conveying the Member experience and its drivers to a variety of audiences in a way that is concise and impactful.</li>
<li>Making data-driven recommendations for changes and championing continuous process improvement.</li>
<li>Work collaboratively across functional teams to develop and execute on a shared vision.</li>
<li>Extracting and integrating insights from multiple sources — qualitative and quantitative research findings, process output, analytics, Member feedback, ideation, strategic directives. Be able to formulate recommendations based on those insights.</li>
</ul>
YOU WILL CHAMPION THE MLC'S CULTURE BY:
<ul>
<li>Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work</li>
<li>Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas</li>
<li>Building a dynamic team; mentoring team members; developing future leaders</li>
<li>Inspiring others with your enthusiasm and humility</li>
</ul>
THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.

<h3>Job Description</h3>
Job Description
South Country Health Alliance has an immediate need for an Member Services Specialist at our Medford Office!
The Member Services Specialist acts as the primary point of contact in our Call Center. The Member Services Specialist provides accurate information and assistance to members involving enrollment, transportation, benefit questions, coverage limits, payments, claims, and those matters that involve provider networks. This may be over the phone or in person.
Hours can include on call, holidays, and late shift hours with differential as needed. 
South Country offers a full range of comprehensive benefits such as medical, dental, vision, PERA pension, and competitive pay.
This position is a grade 3 and salary ranges from a minimum of $18.87 to $21.02/ hour, based on experience. 
Member Services Specialist
Department: Operations
Reports To: Manager of Member Services
Pay Grade: Grade 3: Non-Exempt
Supervises: None 
Approved By: Cheri Lewer; Mel Lique
Revision Date: September 2025
JOB PURPOSE or JOB SUMMARY:
As the primary point of contact in our Call Center, the Member Services Specialist provides accurate information and assistance to members involving enrollment, transportation, benefit questions, coverage limits, payments, claims, and those matters that involve provider networks. This may be over the phone or in person.
QUALIFICATIONS:
Required: High school diploma or equivalent. At least one year of practical experience in customer service or call center required. 
Preferred: Bilingual; Post high school education in business; Healthcare or insurance experience; Knowledge of Medicaid and Medicare rules. 
Skill Sets: Computer savvy and proficient in the use of Microsoft Office Suite and Chrome in order to navigate and retrieve information from a variety of software and internet applications, including numerous third party administrator (TPA) systems; Self-directed, highly organized and very detail oriented in completing multiple assigned tasks simultaneously; Conversational with a variety of personality styles; High level of patience to work with a diverse caller group; Good written communication skills to document calls in a clear and concise manner; Excellent verbal communication skills and enjoy working with the public via telephone for extended periods of time; Adaptable to a continually changing environment and able to maintain a high degree of confidentiality. 
ESSENTIAL DUTIES and RESPONSIBILITIES:
The duties and responsibilities listed below reflect the general details necessary to describe the essential functions of the position and shall not be construed as the only duties that may be assigned for the position. % of Total Time
<ol>
<li>Provides assistance to members with questions, concerns, and complaints they may have regarding their enrollment, benefits, and/or services provided by South Country in a professional and efficient manner that allows members to receive exceptional service and accurate information. 40%</li>
<li>Participate in the day-to-day RideConnect program to effectively schedule member transportation requests. This may include intaking requests, verification of appointments, identification of the most cost-effective provider, outreach to providers to check availability, book rides, confirm rides with members, coordinate ride modifications, ride cancellations, and other tasks necessary to coordinate transportation. 10%</li>
<li>Utilize and navigate multiple computer systems, including a cloud-based phone system, to provide service to our members. Procedures and workflows are followed accurately and completely. 30%</li>
<li>All interactions are documented (calls, emails, and face to face conversations) in CRM software to ensure that any audit, follow-up communication, grievance or appeal can be handled in an accurate, appropriate, and timely manner. 10%</li>
<li>Assist Community Care Connectors (CCC) and other county staff with benefit questions, location of network providers, pharmacy issues, member materials, etc. in order that members are provided with the best continuum of care possible. 3%</li>
<li>Be aware of, or be able to obtain, Federal, State, and County laws and rules that regulate the provision of health care services to South Country members, including those that apply to enrollee Grievances and Appeals, in order that South Country and its employees are in compliance with such laws and rules and that members suffer no loss of coverage. 3%</li>
<li>Determine when an issue needs to be escalated to supervisor or other management personnel. 3%</li>
<li>Perform other duties as assigned within the scope, responsibility, and requirements of the job. 1%</li>
</ol>
QUALIFICATION REQUIREMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
Must be able to read and write in English. Knowledge of Spanish and/or Somali languages a plus. Ability to access interpretation services, if needed.
MATHMATICAL SKILLS
Basic mathematical skills required.
ACCURACY
It is critical for the Member Services Specialist to communicate accurate information to enrollees regarding their healthcare benefits. The impact of errors or negligence in communicating incorrect information/benefits could be significant. In these instances, members could miss or be late for their medical appointments, and South Country could incur costs of paying claims for inaccurate services not in the member’s benefit set. Quality checks may identify these errors, but this would be during a retro review.
REASONING ABILITY
Must be able to draw conclusions from past practice, essential information, rules and regulations, and common sense. Requires the use of judgment to research and make decisions in communicating benefits. Problem solving may be of a more challenging degree.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit for lengthy periods of time. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should encounter no unusual or hazardous conditions. The noise level in the work environment does vary depending on call volume and number of member services staff on duty.
TRAVEL REQUIREMENTS
This position has limited exposure to out-of-town travel but may be required to occasionally travel.
CONTACTS/RELATIONSHIPS
The Member Services Specialist obtains specific cooperation from personnel regarding work received from another or work delivered to another. This position has constant contact with enrollees, both via telephone and face-to-face, and works closely with the community care connectors, specific internal staff, as well as several TPAs and has occasional contact with providers.
The Member Services Specialist will communicate with members in a professional, courteous manner that will build trust, enabling the enrollee to have full confidence that they are receiving the correct information regarding their benefits. Based upon their experience assisting enrollees in solving benefit issues or concerns, this position will help to develop policies and procedures that can be used as guidelines when similar situations arise in the future.
FINANCIAL IMPACT
Errors in communicating benefits to members could negatively impact South Country at a moderate to significant level depending on the individual situation. If a Member Services Specialist indicates to a member that a service is covered, but it really is not, South Country could incur the costs of paying those claims.

<h3>Job Description</h3>
Job Description
Job tiltes:&nbsp;Member Services Specialist
Location:&nbsp;&nbsp;Irving, TX US
Job Summary:
The Member Services Specialist plays a vital role in delivering exceptional customer service to our members by addressing their healthcare-related inquiries and concerns. This onsite position focuses on assisting members with insurance questions, benefit explanations, account information, and claims support. The role requires a balance of customer service skills and technical knowledge of healthcare systems, with opportunities for growth and development within the organization
Key Responsibilities:
<ul>
<li>Serve as the initial point of contact for members, providing timely and professional resolution to inquiries and complaints.</li>
<li>Master and utilize core healthcare systems such as HSP, HPS, HealthTrio, and Zelis to verify eligibility, review claims, and manage member accounts.</li>
<li>Navigate foundational pillars of healthcare offerings, including Health Exchange, US Family Health Plan, and NCHD.</li>
<li>Assist members with portal navigation, access, and benefit structure explanations.</li>
<li>Maintain accurate and detailed documentation of all member interactions following audit-ready standards and prescribed workflows.</li>
<li>Strive for first-call resolution to maximize member satisfaction.</li>
<li>Participate in ongoing training to enhance skills in claims interpretation, premium payment processing, and multi-line service delivery.</li>
<li>Demonstrate leadership competencies such as Leader of Self and Leader of Others as part of career progression.</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Strong customer service and communication skills.</li>
<li>Basic understanding or willingness to learn healthcare claims, benefits, and insurance processes.</li>
<li>Ability to quickly learn and master multiple internal systems and workflows.</li>
<li>Detail-oriented with strong documentation and problem-solving skills.</li>
<li>Commitment to professional growth and continuous learning.</li>
</ul>

<h3>Job Description</h3>
Job Description
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
The Member Services Specialist will provide exceptional member experience in all delivery channels. Implement the Credit Union’s Sales and Service standards by offering products and services to improve members’ financial position. Display a great, positive attitude and the drive to succeed.
Key Responsibilities:
<ul>
<li>Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions.</li>
<li>Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, web chat, video banking), or in person.</li>
<li>Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances, debiting and reimbursing fees, opening and closing accounts, placing card and check orders, submitting certificate account maturity instructions, setting up online and mobile banking, and submitting new membership and loan applications.</li>
<li>Responsible for researching member inquiries using all available resources to ensure proper follow-up and satisfaction.</li>
<li>Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.</li>
<li>Maintain the privacy and confidentiality of Credit Union members and employee account and business information.</li>
<li>Identify and communicate areas for continual improvement of business processes to support efficiency.&nbsp;</li>
<li>Any other duties and/or responsibilities as assigned.</li>
</ul>
Who You Are:
<ul>
<li>Experience in Microsoft Word and Excel.</li>
<li>Strong analytical, organizational and communication skills.</li>
<li>Work independently and cooperatively with other credit union team members and departments.</li>
<li>Strong communication and active listening skills.</li>
<li>Must demonstrate teamwork by working flexible hours and providing staffing support to other USALLIANCE locations as requested.</li>
<li>High school diploma or equivalent.</li>
<li>Previous contact center experience preferred.</li>
<li>Previous banking experience preferred.</li>
<li>Minimum of 6 months sales experience in a retail or financial environment.</li>
<li>Adequate secure workspace required for hybrid remote work eligibility.</li>
</ul>
What We Offer:
<ul>
<li>Competitive Salary and Benefits Package</li>
<li>Opportunities for Professional Development and Career Growth</li>
<li>Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)</li>
<li>A Collaborative and Inclusive Work Environment</li>
<li>Paid Time Off, Wellness Time &amp; Paid Federal Holidays&nbsp;</li>
<li>401K with 6% Match&nbsp;</li>
<li>High Performance Culture</li>
</ul>
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason,&nbsp;at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).&nbsp;
If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. &nbsp;If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is&nbsp;$21.00 - $23.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.&nbsp;
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Company DescriptionUSAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets. 
<h3>Company Description</h3>
USAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets.

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