field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionPOSITION SUMMARY
Answer inquiries, resolve issues, and handle customer (internal and external) concerns while maintaining a professional image through superb telephone etiquette and excellent customer service. Serve as a key member of a cross-functional team responsible for incoming and outgoing customer services for members, consultants, and others as related to Everence health products.
RESPONSIBILITIES AND DUTIES
<ol>
<li>Answer inquiries regarding eligibility and confirmation of benefits for coverage of proposed services.</li>
<li>Answer inquiries regarding the status of claims payment for all Everence health products.</li>
<li>Research and assist in resolving all issues coming into the call center.</li>
<li>Work with the cancelation of a policy and strive to retain membership.</li>
<li>Provide coverage options for Medicare Supplement products including pricing.</li>
<li>Maintain an understanding of Everence third-party administration products and services; Medicare and Medicare Supplement plans; Medicaid; corporate policies, and product-specific policies; procedures and business rules for the above-named products.</li>
<li>Provide appropriate written correspondence to members and providers.</li>
<li>Document all customer service contacts.</li>
<li>Perform other duties and assignments as requested by the Health Member Services Manager.</li>
</ol>
QUALIFICATIONS
Experience: 
High school graduate
Skills and Abilities:
<ol>
<li>Ability to obtain and maintain a license in Health insurance </li>
<li>Excellent verbal and written interpersonal and communication skills including a high level of listening skills</li>
<li>Customer-oriented with the ability to adapt and respond to different types of customers with sensitivity</li>
<li>Demonstrates initiative</li>
<li>Ability to make quick and appropriate decisions despite interruptions</li>
<li>Flexibility with changing work patterns and/or varying workloads</li>
<li>Excel at problem-solving</li>
<li>Attention to detail with the ability to multi-task and prioritize while managing time effectively</li>
<li>Proficient computer skills and solid knowledge of Microsoft Office programs</li>
<li>Ability to develop and maintain a strong sense of teamwork</li>
<li>Medical and insurance background desirable</li>
<li>Fluency in Spanish preferred</li>
<li>Must be able to maintain call center hours (currently weekly 8 am to 5 pm) </li>
</ol>
SUPERVISORY RESPONSIBILITIES: None
SCHEDULE: Full-time

Health Member Services Specialist

<h3>Job Description</h3>
Job DescriptionJob Description:
We’re looking for a Member Services &amp; Relationship Specialist to join a dynamic financial team. In this role, you’ll provide exceptional service, process transactions accurately, and build meaningful relationships with members by offering tailored financial solutions. 
What You’ll Do
<ul>
<li>Process deposits, withdrawals, and loan payments with precision.</li>
<li>Educate members on digital banking tools like mobile apps and online platforms.</li>
<li>Resolve inquiries promptly and provide consultative support.</li>
<li>Open new accounts, memberships, and loans while identifying opportunities for additional services.</li>
<li>Support branch operations including ATM balancing and compliance tasks.</li>
<li>Collaborate with your team to meet and exceed performance goals.</li>
</ul>
What We Offer
<ul>
<li>Career Growth: Contract-to-hire with advancement opportunities.</li>
<li>Training &amp; Development: Continuous learning and skill-building programs.</li>
<li>Supportive Culture: Work in a team-oriented environment that values collaboration and success.</li>
</ul>
What We’re Looking For
<ul>
<li>1+ year of experience</li>
<li>High School Diploma or GED required.</li>
<li>Banking experience preferred; strong customer service background considered.</li>
<li>Proficiency with POS systems and MS Office.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to work Monday–Friday (8:00 AM–5:30 PM) and occasional Saturdays (9:00 AM–12:00 PM).</li>
</ul>
If this sounds like the right fit, simply reply with your resume, and we’ll coordinate next steps with you.
Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to fair, equitable, and inclusive hiring practices.Job Type &amp; Location
This is a Permanent position based out of Albany, NY.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Albany,NY.
Application Deadline
This position is anticipated to close on Dec 15, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

Member Services & Relationship Specialist

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Health Station Lab Services Specialist/ Member Support Specialist, you will play a vital, autonomous role in delivering exceptional care to our patients in a uniquely designed One Medical Health Station environment. In this setting, you'll serve as the sole on-site team member, supporting our patients throughout their entire visit experience from intake to clinical support ensuring a seamless, connected, and human-centered care journey. While the station structure may vary in size, you are the primary face of One Medical during the visit and represent our values, service, and quality of care. You will provide best in class venipuncture and clinical services, including patient intake and vital collection, as well as assist patients with both medical devices and technical support while they are in the station. Your role is both clinical and administrative, requiring you to think on your feet, problem solve independently, and create meaningful connections with each patient you serve.
You are a confident, self-motivated professional who thrives in an independent work environment. You combine excellent specimen collection technique with empathetic, tech-savvy, and proactive service to guide patients through their care experience both as a clinician and as a representative of One Medical. You maintain the station's look, feel, and functionality to reflect our standards of excellence. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we'd love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) communication in all patient interactions, both clinical and administrative, to create a seamless and positive in-station experience.</li>
<li>Manage patient check-in, intake, vitals collection, and technical support, ensuring patients can use devices and access care smoothly while in the station.</li>
<li>Provide venipuncture services and assist with extended scope duties including non-blood specimen collection, ear lavages, point of care testing, PPD tests, and swabs.</li>
<li>Support patients with in-station technology and medical devices, providing troubleshooting assistance and usage guidance as needed.</li>
<li>Monitor and respond to patient feedback and assist with outreach as necessary.</li>
<li>Maintain high standards of station care, including specimen labeling, processing, inventory management, device upkeep, and sanitation.</li>
<li>Facilitate seamless virtual visits by setting up and supporting remote calls with providers, ensuring clear communication and a smooth patient experience.</li>
<li>Follow up on lab cases, answer patient messages, and assist providers and the virtual medical team with tasks such as biometric forms, medical record requests, billing inquiries, and reporting.</li>
<li>Perform all front of house and clerical tasks including check-in/check-out, insurance verification, scheduling, test prep, and tasking.</li>
<li>Own the physical station space, including opening and closing procedures, daily organization, supply management, and maintaining a welcoming and brand-aligned environment.</li>
<li>Master our technology suite including, but not limited to, Slack, G-Suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record system to complete tasks efficiently and collaborate virtually with remote teams.</li>
<li>Act as the sole in person representative of One Medical during station operation, delivering consistent, compassionate, and expert support to all patients.</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job-related duties may be assigned by management.
What you'll need:
<ul>
<li>An active phlebotomy certification to practice in WA</li>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, with an ability to establish and maintain patient trust and deliver customer-centric, empathetic care</li>
<li>Strong written and verbal communication skills</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology, including typing, internet navigation, and using multiple systems simultaneously</li>
<li>Demonstrated ability to work independently and manage a full scope of responsibilities without on-site support</li>
<li>Experience working on collaborative, diverse teams (experience with virtual teams a plus)</li>
<li>A proven track record of resilience, adaptability, and self-direction in dynamic healthcare environments</li>
<li>Confidence and clarity during the clinical process, with a human-centered approach to care</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts taking place between 7:00am-6:00pm Monday through Friday, based in our offices in Seattle, WA.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/ Member Support Specialist

<h3>Job Description</h3>
Job Description
We are seeking a qualified candidate to join our Chicago, IL team. If you enjoy being successful, working as a team player, and want an opportunity with a growing and well performing credit union, this could be the position for you. 
In this role, the Member Services Specialist will serve as the first point of contact for members, assisting them with their financial needs. Responsibilities include handling a variety of transactions, resolving member concerns, and delivering exceptional service while promoting products and services that align with each member's financial goals.
Key responsibilities include:
<ul>
<li>Welcome members with professionalism and provide superior service by proactively resolving issues.</li>
<li>Work with a sense of urgency to meet and exceed members' needs while taking ownership of solutions.</li>
<li>Receive and process requests and transactions, including opening/closing accounts and processing loan requests.</li>
<li>Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.</li>
<li>Research and resolve member issues, including technical concerns, escalating complex cases as needed.</li>
<li>Assist members with account maintenance, including updating information and setting up online banking.</li>
<li>Ensure compliance with all policies and procedures while maintaining accurate records.</li>
</ul>
The ideal candidate will demonstrate strong attention to detail and the ability to maintain accurate records. They should possess solid problem-solving skills, with the capacity to assess situations and develop effective solutions. An outgoing and personable demeanor, paired with excellent verbal and written communication skills, is essential. The candidate should also be able to multitask, manage multiple responsibilities, and work collaboratively and diplomatically across departments. A minimum of two years of customer service experience is required, with financial services experience preferred.
 
National Police Federal Credit Union ("the Company") may obtain information about you for employment/volunteer or contractor purposes from a third party consumer reporting agency and may disclose your background check and the information in it to third parties in conjunction with your assignment(s) or proposed assignment(s) to them. Thus, you may be the subject of a "consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living. These reports may contain information regarding your criminal history, social security verification, motor vehicle records ("driving records"), verification of your education (including transcripts), or other background checks.
 Job Posted by ApplicantPro

Member Services Specialist

<h3>Job Description</h3>
Job Description
Nature of Work:
The Member Services Specialist provides direct support to homeowners, members, and guests in all indoor and outdoor facilities operated by the Sudden Valley Community Association (SVCA). This position is responsible for delivering exceptional customer service, ensuring compliance with SVCA rules and procedures, and supporting the Association's recreational, administrative, and community programs. The role requires flexibility, professionalism, and the ability to adapt to a wide variety of tasks and environments.
Job Description and Responsibilities
This position may occasionally require a flexible schedule, including mornings, evenings, weekends, and holiday assignments. Work is performed in both indoor office settings and outdoor recreational facilities in all weather conditions.
<ul>
<li>Greet members and guests courteously and professionally. Provide accurate information about SVCA programs, services, and facilities.</li>
<li>Educate members and the public on SVCA standards, rules, and policies.</li>
<li>Perform all customer service desk activities, including but not limited to:</li>
</ul>
<ul>
<ul>
<li>Opening and closing facilities as scheduled.</li>
<li>Answering phones and assisting callers with questions about SVCA services.</li>
<li>Responding to member questions and concerns promptly; escalate to Office Manager or General Manager as appropriate.</li>
<li>Managing access to SVCA amenities (e.g., Fitness Center, pools) including eligibility verification, form completion, and taking ID photos.</li>
<li>Processing POS transactions accurately, balancing tills, and adhering to financial procedures.</li>
</ul>
</ul>
<ul>
<li>Maintain facility cleanliness, organization, and readiness for member use.</li>
<li>Support members, guests, vendors, and contractors, including meeting space setup and coordination.</li>
<li>Assist with SVCA events, which may include food and beverage service (food handler permit may be required).</li>
<li>Promote SVCA programs, services, and events through drafting content, creating brochures, and assisting with communications.</li>
<li>Collaborate with administrative staff to upload program and event information to SVCA's website, social media, and e-Blasts, and write articles for The Views newspaper</li>
<li>Sort and deliver mail to different departments.</li>
<li>Create shipping labels and run envelopes for mailing through postage machine</li>
<li>Post meeting agendas online and at facilities.</li>
<li>Issue and track temporary parking permits.</li>
<li>Perform other duties as assigned by the General Manager.</li>
</ul>
Note: This job description is not intended to be an all-inclusive list of duties. Employees may be required to perform other tasks to support the ongoing needs of SVCA.
Work Experience/ Educational Requirements: (Suitable work experience may substitute for Educational Requirements)
<ul>
<li>High School diploma or GED required.</li>
<li>Minimum 2 years' experience in customer service, recreation, or office environment (in-person, email, or phone support).</li>
<li>Proficiency with Microsoft Office applications (Word, Excel, Outlook, Publisher).</li>
</ul>
Additional Requirements:
<ul>
<li>Ability to lift 25 lbs</li>
<li>Must successfully pass a background check</li>
<li>Pre-employment drug screening required</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.
WORKING AT THE MLC
The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
THE ROLE
In this role, you will provide a world-class experience to publishers, administrators and self-administered songwriters that have complex needs around works registration, overclaims &amp; disputes, catalog transfers and other applicable questions. Additionally, you will handle executive escalations that require higher-touch support. The Specialist, Member Services will partner closely with our VOC Team to ensure processes are defined and documented; the voice of the Member is considered in the development of new policies; and to provide swift resolution to the Members that they work with. 
QUALIFICATIONS​
<ul>
<li>Minimum 3 years' music publishing experience required.</li>
<li>Customer-facing, account management and project management experience required.</li>
<li>Strong knowledge of music publishing, mechanical licensing and royalties, and copyright</li>
<li>Quantitative and qualitative analysis with advanced problem-solving skills</li>
<li>Strong written and verbal communication</li>
<li>Empathetic, collaborative, self-starter and results driven with the ability to deliver and receive feedback.</li>
</ul>
ESSENTIAL RESPONSIBILITIES​
YOU WILL SUPPORT MEMBERS OF THE MLC BY:
<ul>
<li>Building strong relationships with The MLC Members by providing world-class service and resolving complex Member inquiries</li>
<li>Communicating confusing or complicated scenarios to Members that are not well-versed in mechanical licensing.</li>
<li>Modeling an empathetic approach to Member success that centers around building trust and removing barriers.</li>
<li>Identifying and removing waste in the Member process journey, and conducting ongoing assessment of tools, systems, process outputs and KPIs.</li>
<li>Supporting our Marketing team with in state or out-of-state outreach events as needed.</li>
</ul>
YOU WILL LEAD WITH PURPOSE BY:
<ul>
<li>Conveying the Member experience and its drivers to a variety of audiences in a way that is concise and impactful.</li>
<li>Making data-driven recommendations for changes and championing continuous process improvement.</li>
<li>Work collaboratively across functional teams to develop and execute on a shared vision.</li>
<li>Extracting and integrating insights from multiple sources — qualitative and quantitative research findings, process output, analytics, Member feedback, ideation, strategic directives. Be able to formulate recommendations based on those insights.</li>
</ul>
YOU WILL CHAMPION THE MLC'S CULTURE BY:
<ul>
<li>Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work</li>
<li>Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas</li>
<li>Building a dynamic team; mentoring team members; developing future leaders</li>
<li>Inspiring others with your enthusiasm and humility</li>
</ul>
THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.

<h3>Job Description</h3>
Job Description
South Country Health Alliance has an immediate need for an Member Services Specialist at our Medford Office!
The Member Services Specialist acts as the primary point of contact in our Call Center. The Member Services Specialist provides accurate information and assistance to members involving enrollment, transportation, benefit questions, coverage limits, payments, claims, and those matters that involve provider networks. This may be over the phone or in person.
Hours can include on call, holidays, and late shift hours with differential as needed. 
South Country offers a full range of comprehensive benefits such as medical, dental, vision, PERA pension, and competitive pay.
This position is a grade 3 and salary ranges from a minimum of $18.87 to $21.02/ hour, based on experience. 
Member Services Specialist
Department: Operations
Reports To: Manager of Member Services
Pay Grade: Grade 3: Non-Exempt
Supervises: None 
Approved By: Cheri Lewer; Mel Lique
Revision Date: September 2025
JOB PURPOSE or JOB SUMMARY:
As the primary point of contact in our Call Center, the Member Services Specialist provides accurate information and assistance to members involving enrollment, transportation, benefit questions, coverage limits, payments, claims, and those matters that involve provider networks. This may be over the phone or in person.
QUALIFICATIONS:
Required: High school diploma or equivalent. At least one year of practical experience in customer service or call center required. 
Preferred: Bilingual; Post high school education in business; Healthcare or insurance experience; Knowledge of Medicaid and Medicare rules. 
Skill Sets: Computer savvy and proficient in the use of Microsoft Office Suite and Chrome in order to navigate and retrieve information from a variety of software and internet applications, including numerous third party administrator (TPA) systems; Self-directed, highly organized and very detail oriented in completing multiple assigned tasks simultaneously; Conversational with a variety of personality styles; High level of patience to work with a diverse caller group; Good written communication skills to document calls in a clear and concise manner; Excellent verbal communication skills and enjoy working with the public via telephone for extended periods of time; Adaptable to a continually changing environment and able to maintain a high degree of confidentiality. 
ESSENTIAL DUTIES and RESPONSIBILITIES:
The duties and responsibilities listed below reflect the general details necessary to describe the essential functions of the position and shall not be construed as the only duties that may be assigned for the position. % of Total Time
<ol>
<li>Provides assistance to members with questions, concerns, and complaints they may have regarding their enrollment, benefits, and/or services provided by South Country in a professional and efficient manner that allows members to receive exceptional service and accurate information. 40%</li>
<li>Participate in the day-to-day RideConnect program to effectively schedule member transportation requests. This may include intaking requests, verification of appointments, identification of the most cost-effective provider, outreach to providers to check availability, book rides, confirm rides with members, coordinate ride modifications, ride cancellations, and other tasks necessary to coordinate transportation. 10%</li>
<li>Utilize and navigate multiple computer systems, including a cloud-based phone system, to provide service to our members. Procedures and workflows are followed accurately and completely. 30%</li>
<li>All interactions are documented (calls, emails, and face to face conversations) in CRM software to ensure that any audit, follow-up communication, grievance or appeal can be handled in an accurate, appropriate, and timely manner. 10%</li>
<li>Assist Community Care Connectors (CCC) and other county staff with benefit questions, location of network providers, pharmacy issues, member materials, etc. in order that members are provided with the best continuum of care possible. 3%</li>
<li>Be aware of, or be able to obtain, Federal, State, and County laws and rules that regulate the provision of health care services to South Country members, including those that apply to enrollee Grievances and Appeals, in order that South Country and its employees are in compliance with such laws and rules and that members suffer no loss of coverage. 3%</li>
<li>Determine when an issue needs to be escalated to supervisor or other management personnel. 3%</li>
<li>Perform other duties as assigned within the scope, responsibility, and requirements of the job. 1%</li>
</ol>
QUALIFICATION REQUIREMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
Must be able to read and write in English. Knowledge of Spanish and/or Somali languages a plus. Ability to access interpretation services, if needed.
MATHMATICAL SKILLS
Basic mathematical skills required.
ACCURACY
It is critical for the Member Services Specialist to communicate accurate information to enrollees regarding their healthcare benefits. The impact of errors or negligence in communicating incorrect information/benefits could be significant. In these instances, members could miss or be late for their medical appointments, and South Country could incur costs of paying claims for inaccurate services not in the member’s benefit set. Quality checks may identify these errors, but this would be during a retro review.
REASONING ABILITY
Must be able to draw conclusions from past practice, essential information, rules and regulations, and common sense. Requires the use of judgment to research and make decisions in communicating benefits. Problem solving may be of a more challenging degree.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit for lengthy periods of time. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should encounter no unusual or hazardous conditions. The noise level in the work environment does vary depending on call volume and number of member services staff on duty.
TRAVEL REQUIREMENTS
This position has limited exposure to out-of-town travel but may be required to occasionally travel.
CONTACTS/RELATIONSHIPS
The Member Services Specialist obtains specific cooperation from personnel regarding work received from another or work delivered to another. This position has constant contact with enrollees, both via telephone and face-to-face, and works closely with the community care connectors, specific internal staff, as well as several TPAs and has occasional contact with providers.
The Member Services Specialist will communicate with members in a professional, courteous manner that will build trust, enabling the enrollee to have full confidence that they are receiving the correct information regarding their benefits. Based upon their experience assisting enrollees in solving benefit issues or concerns, this position will help to develop policies and procedures that can be used as guidelines when similar situations arise in the future.
FINANCIAL IMPACT
Errors in communicating benefits to members could negatively impact South Country at a moderate to significant level depending on the individual situation. If a Member Services Specialist indicates to a member that a service is covered, but it really is not, South Country could incur the costs of paying those claims.

<h3>Job Description</h3>
Job Description
Job tiltes:&nbsp;Member Services Specialist
Location:&nbsp;&nbsp;Irving, TX US
Job Summary:
The Member Services Specialist plays a vital role in delivering exceptional customer service to our members by addressing their healthcare-related inquiries and concerns. This onsite position focuses on assisting members with insurance questions, benefit explanations, account information, and claims support. The role requires a balance of customer service skills and technical knowledge of healthcare systems, with opportunities for growth and development within the organization
Key Responsibilities:
<ul>
<li>Serve as the initial point of contact for members, providing timely and professional resolution to inquiries and complaints.</li>
<li>Master and utilize core healthcare systems such as HSP, HPS, HealthTrio, and Zelis to verify eligibility, review claims, and manage member accounts.</li>
<li>Navigate foundational pillars of healthcare offerings, including Health Exchange, US Family Health Plan, and NCHD.</li>
<li>Assist members with portal navigation, access, and benefit structure explanations.</li>
<li>Maintain accurate and detailed documentation of all member interactions following audit-ready standards and prescribed workflows.</li>
<li>Strive for first-call resolution to maximize member satisfaction.</li>
<li>Participate in ongoing training to enhance skills in claims interpretation, premium payment processing, and multi-line service delivery.</li>
<li>Demonstrate leadership competencies such as Leader of Self and Leader of Others as part of career progression.</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Strong customer service and communication skills.</li>
<li>Basic understanding or willingness to learn healthcare claims, benefits, and insurance processes.</li>
<li>Ability to quickly learn and master multiple internal systems and workflows.</li>
<li>Detail-oriented with strong documentation and problem-solving skills.</li>
<li>Commitment to professional growth and continuous learning.</li>
</ul>

<h3>Job Description</h3>
Job Description
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
The Member Services Specialist will provide exceptional member experience in all delivery channels. Implement the Credit Union’s Sales and Service standards by offering products and services to improve members’ financial position. Display a great, positive attitude and the drive to succeed.
Key Responsibilities:
<ul>
<li>Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions.</li>
<li>Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, web chat, video banking), or in person.</li>
<li>Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances, debiting and reimbursing fees, opening and closing accounts, placing card and check orders, submitting certificate account maturity instructions, setting up online and mobile banking, and submitting new membership and loan applications.</li>
<li>Responsible for researching member inquiries using all available resources to ensure proper follow-up and satisfaction.</li>
<li>Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.</li>
<li>Maintain the privacy and confidentiality of Credit Union members and employee account and business information.</li>
<li>Identify and communicate areas for continual improvement of business processes to support efficiency.&nbsp;</li>
<li>Any other duties and/or responsibilities as assigned.</li>
</ul>
Who You Are:
<ul>
<li>Experience in Microsoft Word and Excel.</li>
<li>Strong analytical, organizational and communication skills.</li>
<li>Work independently and cooperatively with other credit union team members and departments.</li>
<li>Strong communication and active listening skills.</li>
<li>Must demonstrate teamwork by working flexible hours and providing staffing support to other USALLIANCE locations as requested.</li>
<li>High school diploma or equivalent.</li>
<li>Previous contact center experience preferred.</li>
<li>Previous banking experience preferred.</li>
<li>Minimum of 6 months sales experience in a retail or financial environment.</li>
<li>Adequate secure workspace required for hybrid remote work eligibility.</li>
</ul>
What We Offer:
<ul>
<li>Competitive Salary and Benefits Package</li>
<li>Opportunities for Professional Development and Career Growth</li>
<li>Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)</li>
<li>A Collaborative and Inclusive Work Environment</li>
<li>Paid Time Off, Wellness Time &amp; Paid Federal Holidays&nbsp;</li>
<li>401K with 6% Match&nbsp;</li>
<li>High Performance Culture</li>
</ul>
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason,&nbsp;at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).&nbsp;
If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. &nbsp;If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is&nbsp;$21.00 - $23.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.&nbsp;
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Company DescriptionUSAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets. 
<h3>Company Description</h3>
USAlliance Federal Credit Union dba USALLIANCE Financial is an innovative, dynamic, and industry-leading financial cooperative that offers a full range of banking and loan products. We are currently serving 150,000+ members across the nation with over $3 billion in assets.

17,248 Member Services Specialist Jobs