field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionCredit Union seeking a Member Services Specialist in DC! This Jobot Consulting Job is hosted by: Alicia Blake Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $20 - $23 per hour 
A bit about us:
 Building on a tradition of excellence we serve employees, volunteers, and the families of the Department of Interior. We provide financial wellness through our commitment to customer service and a dedication to provide world-class products and services from banking, lending, insurance, and investments. 
Why join us?
 Comprehensive benefits package which includes a pension plan AND 401k retirement plan with employer matching, education assistance, health, dental, vision, prescription drug, life insurance and AD&amp;D, short- and long-term disability, PTO, discounts on loans and many free services. 
Job Details
 This is a contract to perm opportunity responsible for assisting members and potential members with their financial needs (via any member channel, i.e., phone, email, internet applications, tickets, chats), opens new accounts, takes loan applications, processes account transactions, resolves problems, and provides assistance and information regarding products and services. You will make business Development calls by contacting members and offering Credit Union products and services to add value to the member's overall financial experience by championing the Credit Union's mission, vision, and core values. You will assist the tellers as needed. What you will do: 
<ul>
<li>Assists members via phone, chat, email with financial transactions, opening and closing accounts, and applying for and</li>
</ul>
 closing loans. Answers questions about products and services and resolves problems that are within their authority to resolve through the internet and email, and through mail/fax. 
<ul>
<li>Identify, sell, cross-sell opportunities and actively cross-sells products/services to members. Makes</li>
</ul>
 outbound calls as needed to meet sales goals. 
<ul>
<li>Ensures appropriate records are maintained and</li>
</ul>
 required reports are prepared. 
<ul>
<li>Follows all security and compliance policies and procedures.</li>
<li>Actively seeks opportunities through outbound sales phone calls to enhance knowledge of</li>
</ul>
 products and services as well as member needs and notify members of opportunities available to them through the Credit Union. 
<ul>
<li>Supports the Marketing &amp; Business Development Team events.</li>
<li>Provides support to the Training department with various projects and administrative</li>
</ul>
 responsibilities. Produces reports, platform administrator and schedules training 
<ul>
<li>Acts as liaison between members and various departments. Conducts thorough research to</li>
</ul>
 trouble-shoot member issues and questions. Follows through on research and provides resolution to members within company standards. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Member Services Specialist

<h3>Job Description</h3>
Job DescriptionCredit Union seeking a Member Services Specialist in DC! This Jobot Consulting Job is hosted by: Alicia Blake Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $20 - $22 per hour 
A bit about us:
 Building on a tradition of excellence we serve employees, volunteers, and the families of the Department of Interior. We provide financial wellness through our commitment to customer service and a dedication to provide world-class products and services from banking, lending, insurance, and investments. 
Why join us?
 Comprehensive benefits package which includes a pension plan AND 401k retirement plan with employer matching, education assistance, health, dental, vision, prescription drug, life insurance and AD&amp;D, short- and long-term disability, PTO, discounts on loans and many free services. 
Job Details
 Responsible for assisting members and potential members with their financial needs (via any member channel, i.e., phone, email, internet applications, tickets, chats), opens new accounts, takes loan applications, processes account transactions, resolves problems, and provides assistance and information regarding products and services. Supports Business Development by contacting members and offering Credit Union products and services to add value to the member's overall financial experience by championing the Credit Union's mission, vision, and core values. Assists the training department by administering the Learning Management System, scheduling trainings, and other assigned activities. Complies with all Credit Union rules and regulations, including BSA/AML/OFAC, and Loan and Fair Lending Policies. What you will do: 
<ul>
<li>Assists members with financial transactions, opening and closing accounts, and applying for and</li>
</ul>
 closing loans. Answers questions about products and services and resolves problems that are within their authority to resolve. 
<ul>
<li> Assists members in person, over the phone, text,</li>
</ul>
 through the internet and email, and through mail/fax. 
<ul>
<li>Identifies cross-sell opportunities and actively cross-sells products/services to members. Makes</li>
</ul>
 outbound calls as needed to meet sales goals. 
<ul>
<li>Ensures appropriate records are maintained and</li>
</ul>
 required reports are prepared. 
<ul>
<li>Follows all security and compliance policies and procedures.</li>
<li>Actively seeks opportunities through outbound sales phone calls to enhance knowledge of</li>
</ul>
 products and services as well as member needs and notify members of opportunities available to them through the Credit Union. 
<ul>
<li>Supports the Marketing &amp; Business Development Team events.</li>
<li>Provides support to the Training department with various projects and administrative</li>
</ul>
 responsibilities. Produces reports, platform administrator and schedules training 
<ul>
<li>Acts as liaison between members and various departments. Conducts thorough research to</li>
</ul>
 trouble-shoot member issues and questions. Follows through on research and provides resolution to members within company standards. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

The GOVX Member Service Specialist is responsible for ensuring that GOVX members have a seamless and positive experience across all member need touchpoints. You will leverage your expertise in member and customer service, digital platforms, and partner offerings to enhance the overall member needs. Your goal will be to foster member loyalty and drive positive member satisfaction through exceptional service and engagement.
 Position Type, Expected Hours of Work, Location | 100% In-Office Role&nbsp; Full-time, non-exempt position. &nbsp;100% In-Office role, 5 days per week at the GOVX Fulfillment Center in LaVergne, TN. Work schedule may vary depending on volume demands.&nbsp; This position is not eligible for relocation allowance or visa sponsorship.&nbsp;
 Responsibilities&nbsp;
<ul>
<li> Member Support: Provide prompt and efficient support to members utilizing GOVX platforms. </li>
<li> Order Service: Assist with online order inquiries, ensuring accuracy and timely delivery.</li>
<li> Issue Resolution: Address member complaints and issues, working to resolve them quickly and effectively.</li>
<li> Collaboration: Work with GOVX teams to ensure a cohesive and member-centric approach across all channels.</li>
<li> Training: Assist in training new team members with the best experience, best practices and platform use.</li>
<li> Vendor Support: Inquiry outreach with GOVX partners. </li>
</ul>
 Key Performance Indicators&nbsp;(KPIs)
<ul>
<li> Service Level Achievement: Consistently meets or exceeds defined service level goals, including response time, resolution time, and overall member satisfaction scores.</li>
<li> Ticket Accuracy Rate: Maintains a high level of accuracy in resolving member support tickets, ensuring quality, consistency, and alignment with targeted performance goals.</li>
<li> Customer Satisfaction (CSAT): Meets customer satisfaction goals, as measured by post-interaction surveys.</li>
<li> Project Execution: Completes assigned projects and tasks on time and within budget.</li>
</ul>
Requirements
<ul>
<li> Education: High school diploma minimum with bachelor’s degree or equivalent experience.</li>
<li> Experience: 2-4 years of experience in customer service, preferably in an e-commerce setting.</li>
<li> Skills: Strong communication and problem-solving skills, proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook.&nbsp;</li>
<li> Attributes: Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment.</li>
</ul>
 Supervisory Responsibilities&nbsp; This position will not have supervisory responsibilities.&nbsp;
Travel Requirements&nbsp; This position will have minimal travel requirements.
Work Environment&nbsp; This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, headsets.
Physical/Mental Demands&nbsp;
<ul>
<li>Physical - This is largely a sedentary role.&nbsp;</li>
<li>Mental – Problem solving, making decisions, interpreting data, organizing, reading/writing.</li>
<li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;
Benefits
<ul>
<li>Paid Time Off, Paid Sick Leave, Paid Holidays</li>
<li>401(k) plan with discretionary match available</li>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>Flexible Spending Account (FSA), Health Savings Account (HSA)</li>
<li>Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life</li>
<li>Employee Referral Program</li>
<li>Collaborative work environment in a modern office, stocked with drinks and snacks.</li>
<li>Discounts on the GOVX website</li>
</ul>
 Pay Range $17.50 - $20.00 per hour
AAP/EEO Statement EOE. Veterans/Disabled. &nbsp;Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp;
Position will require successful completion of a background check and drug testing prior to starting employment.
About GOVX&nbsp; Savings for Those Who Serve&nbsp;
GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the United States military, law enforcement, firefighting, medical services, and government personnel. GOVX is dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.&nbsp;

<h3>Job Description</h3>
Job Description
Description
Identify and resolve Member issues
 Cross –sell Credit Union products and services
 Provide service that meets the Service Standards defined by Tropical Financial Credit Union as
measured by the Net Promoter Score survey; annual goals are establish through the Performance
Management Process.
 Support and provide superior service via phone, fax or email as a receiver and caller.
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like call transfer, taking messages, call
backs, holds, interruptions, and unintentional disconnects.
 Understands the impact of attitude in handling calls professionally.
 Effectively deal with job stress, angry callers, and upset members.
 Use the most appropriate way to communicate with different behavior types on the telephone.
 Apply the elements of building positive rapport with different types of members over the phone.
 Apply the proper telephone etiquette to satisfy various member situations.
 Apply appropriate actions to effectively control a telephone call.
 Identify voice skills and how to enhance a good telephone presentation.
 Meets commitments to members.
 Contact members as necessary.
 Assist with sales calls for new deposit / loan business
 Quote saving rates
 Display Time flexibility towards shifts as per work requirements.
 Meet all goals as defined in the individual’s performance appraisal.
 Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc.
Skills
financial services, Call Center, Customer Services, Banking, Teller
Top Skills Details
Financial services, Call Center, Customer Services, Banking, Teller
Additional Skills &amp; Qualifications
-Bilingual Creole or Spanish PLUS
-2 years of call center experience
-High School Diploma 
-Financial Services or Insurance Industry Experience is a plus 
-Bilingual (English/Spanish) needed 
Disqualifiers will include: No HS Diploma No Call Center Experience, no Finance or banking experience
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Miramar,FL.
Application Deadline
This position is anticipated to close on Jun 27, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Bilingual (Spanish) Member Services Specialist

<h3>Job Description</h3>
Job Description
Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. 
Duties and responsibilities
Member Experience
<ul>
<li>Deliver an exceptional member experience every time by:</li>
</ul>
<ul>
<li>Greeting members as they enter the branch.</li>
<li>Carefully listen during every member interaction.</li>
<li>Uncovering their financial needs through meaningful discussion and exploration.</li>
<li>Making educated product and service recommendations based on professional knowledge of same.</li>
<li>Providing financial solutions that meet the member's needs.</li>
<li>Following up to ensure satisfaction.</li>
</ul>
Operational Proficiency
<ul>
<li>Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer and branch settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions.</li>
<li>Processing teller transactions, opening accounts for all account types, including business/organizations, IRAs, Trusts, Estates, submitting and processing loan applications.</li>
<li>Update member contact information, provide members with share and loan rates, process stop payments, order checks, provide members with share, loan and account information. </li>
<li>Provides teller transaction overrides and guidance to employees in Member Service Associate positions during complex member interactions, including challenging member transactions, large deposit and withdrawals.</li>
<li>Understanding the importance of opening, closing and balancing a branch accurately.</li>
<li>Ability to follow and assist team members with the Security Program policy. </li>
</ul>
Business Acumen and Technical Knowledge
<ul>
<li>Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Credit Union.</li>
<li>Determine the necessary documents and information required to open business, trust and estate accounts, then communicate efficiently to members. </li>
<li>Demonstrate the ability to build relationships and alliances with members and colleagues.</li>
<li>Flexible with the willingness and ability to adapt to change.</li>
<li>Able to demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings.</li>
<li>Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.</li>
<li>Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).</li>
<li>Proficient using the Internet (mobile and desktop) to search for and locate information.</li>
<li>Eager to embrace new and emerging technologies.</li>
</ul>
Support "Pick US"
<ul>
<li>Identify growth opportunities, deepen existing relationships, and grow Mass Bay Credit Union's market share in the communities it serves. </li>
<li>In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services. </li>
<li>Engage in defined growth activities to include uncovering member needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Credit Union's system of record.</li>
<li>Participate in team meetings, contribute toward branch growth expectations, engage in Credit Union campaigns, and celebrate team successes.</li>
<li>May attend onsite visits to Mass Bay Credit Union SEG partner locations to discuss offerings to their employees. </li>
</ul>
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma, or equivalent required. Three-five years' experience in a member service or banking environment. This position may be a 'key-holder' and as such, opening/closing the branch as schedules dictate. In the absence of a manager or supervisor, serves as the 'manager on duty'. Demonstrates leadership abilities, uses sound judgement in decision-making, and serves as a coach for staff members in a Member Service Associate role. Proven success in delivering a superior experience in a member-centric environment.
Competencies
To perform the job successfully, an individual should demonstrate the following additional competencies:
Communication – Speaks clearly and persuasively, is an active listener, seeks clarification when necessary, writes clearly and concisely, participates in meetings.
Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, and contributes toward an energetic, positive team environment. Works well with others as a member of a team. 
Problem Solving/Decision Making - Identifies and resolves problems in a timely manner seeking assistance as necessary, develops alternative solutions, works well in group problem solving situations, uses sound judgement, holds oneself accountable for decisions made. 
Working conditions
<ul>
<li>Works mostly with a desk and chair.</li>
<li>At times will need to stand at the teller transaction area and office lobby.</li>
<li>Traveling to other branch locations may be required. </li>
</ul>
Physical requirements
<ul>
<li>Ability to lift and carry objects up to 25 pounds.</li>
<li>Ability to use a keyboard, monitor and other standard office equipment.</li>
</ul>
Direct reports
N/A
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
 Job Posted by ApplicantPro

Member Services Specialist - Part Time

<h3>Job Description</h3>
Job DescriptionSalary: 
About 50 North
For over 50 years, 50 North has been a trusted resource for adults 50 and older in Hancock County. Our mission is to enrich lives and support independence, offering solutions in Activities, Chores, Nutrition, Outreach, and Wellness.
We are currently seeking a Part-time Member Services Specialist to be the welcoming face of 50 Northgreeting members, answering phones, assisting with clerical work, and supporting our mission of service and connection.
 
What you will be doing:
<ul>
<li>Welcome and assist guests, members, and visitors with warmth and professionalism.</li>
<li>Monitor the check-in kiosk and manage visitor access.</li>
<li>Answer and route incoming calls; respond to inquiries.</li>
<li>Support member engagement, including helping with tours and issuing membership cards.</li>
<li>Handle event registrations and payments for programs, trips, and classes.</li>
<li>Perform clerical tasks and data entry in My Senior Center and Microsoft Office programs.</li>
<li>Maintain organized records and appointment calendars.</li>
<li>Help cover shifts for staff on vacation or leave as needed.</li>
</ul>
Schedule:
Friday afternoons (1:00 PM 5:00 PM)
One Saturday per month (7:00 AM 12:00 PM)
12 evenings per week (typically 3:00 PM 7:00 PM)
<ul>
<li>Additional hours as needed (flexible; approx. 515 hours per week)</li>
</ul>
 
What Were Looking For:
<ul>
<li>High School diploma or equivalent</li>
<li>1+ year of experience in an office, customer service, or reception setting</li>
<li>Strong communication and organizational skills</li>
<li>Comfortable using Microsoft Word and Excel</li>
<li>Positive, courteous demeanor with a genuine interest in helping older adults</li>
<li>Ability to multitask and maintain confidentiality</li>
<li>Must be able to obtain/maintain CPR, AED, and First Aid certification</li>
<li>Valid drivers license</li>
</ul>
Physical Requirements:
<ul>
<li>Able to sit or stand for prolonged periods</li>
<li>Operate standard office equipment</li>
<li>Occasionally lift up to 20 lbs</li>
<li>Comfortable with light physical movement to access files or supplies</li>
</ul>
 
50 North is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, age and military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
 
Apply today and become a valued part of our compassionate, community-centered team. Accepting applications until July 4, 2025.
 
Sponsorship not available for this position.

Member Services Specialist - Part-time Flexible

<h3>Job Description</h3>
Job Description
Member Services Specialist
MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family!
MyPoint is seeking Member Service Specialists (MSS) for our National City branch.
The position will assist members in all areas of credit union services, including meeting members’ immediate needs and determining solutions for members’ unmet or future financial needs.
The ideal candidate must have a minimum of one (1) year of experience in public-facing financial services, retail, or hospitality industries and proven ability to interact and consult with the public and deliver need-specific solutions. Additional skills include an understanding of consumer and business banking, mobile applications and technology, and cash management products and services.
Excellent benefits and work environment.
Salary Range: $19.34 - $24.13
MyPoint Credit Union is an equal opportunity employer. M/F/D/V

Member Services Specialist -National City Branch

<h3>Job Description</h3>
Job Description
Member Services Specialist
MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family!
MyPoint is seeking Member Service Specialists (MSS) for National City and Rancho Bernardo branches.
The position will assist members in all areas of credit union services, including meeting members’ immediate needs and determining solutions for members’ unmet or future financial needs.
The ideal candidate must have a minimum of one (1) year of experience in public-facing financial services, retail, or hospitality industries and proven ability to interact and consult with the public and deliver need-specific solutions. Additional skills include an understanding of consumer and business banking, mobile applications and technology, and cash management products and services.
Excellent benefits and work environment.
Salary Range: $19.34 - $24.13
MyPoint Credit Union is an equal opportunity employer. M/F/D/V

Member Services Specialist -Rancho Bernardo Branch

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24.00 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) located in Downtown Seattle with 8 hr shifts generally taking place on Mondays through Friday between the hours of 6am and 6:30pm. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/ Member Support Specialist Trainee

<h3>Job Description</h3>
Job DescriptionDescription:
Sharetec is looking for an Integrated Services Specialist to join our team!
 
At Sharetec, we believe in a people-first business. We have the opportunity to make millions of people’s lives easier by developing innovative SaaS solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful core processing and digital banking technology, but they also count on us to be a caring and collaborative partner in their business.
 
As a key member of our Professional Services team, the Integrated Services Specialist will play a pivotal role in the successful implementation, seamless integration, and ongoing optimization of our cloud-based software platform for credit union clients. This position requires a strong blend of technical acumen and client relationship skills, ensuring an effective onboarding experience, streamlined system performance, and high client satisfaction.
 
This is a full-time, exempt position that can be based remotely or structured as a hybrid role for candidates in the Fort Wayne, IN area. Remote candidates must reside in one of the approved states listed below. The role requires company-paid travel of up to 50%. The starting salary range is $60,000–$70,000.
 
Essential duties and responsibilities will include:
 
Client Engagement:
<ul>
<li>Engage with credit union clients to gather requirements, understand business processes, and assess integration needs.</li>
<li>Collaborate with stakeholders to define project scopes, deliverables, and implementation timelines for software and service onboarding. </li>
</ul>
Implementation and Configuration:
<ul>
<li>Lead the end-to-end SaaS deployment and integration process, including software installation, system configuration, data mapping, and customization based on client specifications. </li>
<li>Conduct comprehensive functional and system testing to ensure platform integrity, data accuracy, and alignment with business needs. </li>
</ul>
Training and Knowledge Transfer
<ul>
<li>Develop and deliver client-facing training sessions to empower users in adopting and utilizing our financial services technology effectively. </li>
<li>Train and support internal team members on new service integrations, platform updates, and customer-facing enhancements. </li>
<li>Develop and maintain a deep understanding of all Sharetec service offerings, including features, value propositions, and integration capabilities. </li>
<li>Provide structured knowledge transfer to both clients and internal teams to ensure consistency and alignment across support and implementation. </li>
</ul>
Technical Support and Issue Resolution
<ul>
<li>Serve as a technical liaison for client inquiries, file processing issues, API connections, and troubleshooting needs. </li>
<li>Collaborate with Development, Support, and Product teams to triage and resolve integration-related technical challenges promptly and effectively. </li>
</ul>
Project Management
<ul>
<li>Manage implementation timelines, project resources, and cross-functional collaboration to ensure successful and timely go-lives. </li>
<li>Provide regular status updates and technical insights to clients and internal stakeholders throughout the client onboarding lifecycle. </li>
</ul>
 
Qualified candidates should have:
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li>
<li>Familiarity with credit union operations, banking workflows, or financial institution experience.</li>
<li>Strong project management skills with the ability to handle multiple projects and client implementations simultaneously.</li>
<li>Excellent communication and interpersonal skills, especially in customer-facing technical roles.</li>
<li>Analytical mindset with problem-solving and troubleshooting abilities.</li>
<li>Understanding of common data formats and tools, including .CSV files, Linux environments, and Bash scripting (preferred). </li>
<li>Experience working in a SaaS, cloud software, or B2B software implementation environment is a plus. </li>
</ul>
 
Why Sharetec:
Acquired by Evergreen Financial Services Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
 
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like baseball games, bowling, and virtual escape rooms.
 
Sharetec is an equal opportunity employer.
 
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Requirements:

6,962 Member Services Specialist Jobs