<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
The Revenue Cycle Management Specialist will be responsible for the day-to-day monitoring of billing operations, including coding, charge entry, claims filing, and payer &amp; patient accounts receivable follow-up, denials, and payment posting. The Specialist will work to resolve issues to maximize collections and enhance patient satisfaction. 
Responsibilities
<ul>
<li>Monitor the day-to-day flow of recorded visits, coding, charge entry, and claims filing</li>
<li>Perform payer accounts receivable follow-up, work denials, and handle patient collections</li>
<li>Process and post payments to patient accounts</li>
<li>Troubleshoot and resolve billing issues to maximize collections</li>
<li>Communicate with patients when it pertains to insurance, billing or patient account related questions</li>
<li>Collaborate with the Revenue Cycle Manager, Finance team and other departments to ensure smooth revenue cycle operations</li>
<li>Ensure compliance with current healthcare regulations and standards, including HIPAA, Medicare, and Medicaid requirements</li>
<li>Stay up-to-date with industry trends and changes in regulations</li>
<li>Assist in creating and monitoring effective revenue cycle KPIs and standardized reporting</li>
<li>Perform other duties as assigned to support LifeMDs mission and values</li>
</ul>
Requirements
Basic Qualifications: 
<ul>
<li>Bachelor’s degree in business administration, healthcare administration, or a related field, or equivalent experience</li>
<li>3+ years of experience in medical billing, coding, denial management and reimbursement</li>
<li>1+ years of experience with Medicare, especially telehealth</li>
<li>Proven experience in payment posting, working denials, and accounts receivable follow-up</li>
<li>Strong understanding of healthcare billing, coding, and collections processes</li>
<li>Certified Professional Coder (CPC) via AAPC or CCS, CCS-P or CCA via AHIMA</li>
<li>Proficiency with revenue cycle management software such as Availity, commercial and Medicare payer portals and Google Suite </li>
</ul>
Preferred Qualifications: 
<ul>
<li>Excellent analytical skills with the ability to interpret and act on complex data</li>
<li>High level of proven communication skills, including written and verbal</li>
<li>Ability to work in a fast-paced, dynamic growth environment</li>
<li>Creative problem solver and team player who thrives in a collaborative environment</li>
<li>Fantastic organizational and time management skills with a high attention to detail</li>
</ul>
Benefits
<ul>
<li>Salary Range: $55,000-$65,000 annually</li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
</ul>
<ul>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Unlimited PTO Policy</li>
<li>Paid Holidays</li>
<li>Short Term &amp; Long Term Disability</li>
</ul>

Revenue Cycle Management Specialist

<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
We are looking for a full-time Creative Designer &amp; Video Editor to join our in-house team in New York City (in-office role). You’ll be responsible for producing high-performing visual content across digital channels, including ads, landing pages, emails, social, and brand campaigns. This role blends hands-on design and editing with strategic creative thinking to help elevate our marketing and brand presence.
Responsibilities
<ul>
<li>Design high-converting static creatives for paid ads, social posts, email headers, landing pages, and branded materials</li>
<li>Edit short-form video ads and UGC-style content for platforms like TikTok, Meta, YouTube, and more</li>
<li>Add text overlays, transitions, cuts, and other performance-focused elements to raw footage</li>
<li>Resize, crop, and repurpose existing creative assets for different formats and platforms</li>
<li>Collaborate closely with marketing, product, and brand teams to align on creative needs</li>
<li>Maintain visual consistency while iterating quickly based on performance data</li>
<li>Manage multiple fast-moving projects with minimal oversight </li>
</ul>
Requirements
Basic Qualifications:
<ul>
<li>4+ years of professional experience in graphic design and/or video editing</li>
<li>Strong portfolio showing clean, modern design and high-performing ad creatives</li>
<li>Proficient in Adobe Creative Suite, especially Photoshop, Illustrator, and Premiere Pro (After Effects is a plus)</li>
<li>Deep understanding of layout, typography, branding, and digital ad formats</li>
<li>Experience editing short-form videos for performance marketing (especially Meta &amp; TikTok)</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with 3D graphics or rendering (especially liquids or product visuals)</li>
<li>Background in health, wellness, or DTC/subscription brands</li>
<li>Familiarity with project management tools like ClickUp or Asana</li>
<li>Knowledge of FDA or healthcare advertising compliance </li>
<li>Comfortable working in a fast-paced environment with shifting priorities</li>
<li>Strong communication, organization, and time management skills</li>
</ul>
Benefits
<ul>
<li>Salary: $100,000-$145,000 annually </li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
</ul>
<ul>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Unlimited PTO Policy</li>
<li>Paid Holidays</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
</ul>

Creative Designer & Video Editor

<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
LifeMD is seeking a talented Director of FP&amp;A and Corporate Finance to join our growing financial team. In this exciting role, you’ll have the opportunity to work closely with our Chief Financial Officer and Chief Analytics Officer, as well as a broad range of executive and non-executive stakeholders. Utilizing your exceptional analytical, financial modeling, and communication skills, you will act as a valuable business partner, providing actionable insights and leading all financial planning and analysis activities across the company. As a hands-on Director, you’ll be responsible for overseeing and executing all FP&amp;A processes, as well as constructing intricate financial models across complex datasets and managing the production of presentations to a broad range of stakeholders. Your expertise will be crucial in leading multiple planning procedures, generating various financial reports for senior management, creating essential documents like board presentations, as well as investor relations materials, conducting both financial and non-financial ad hoc analysis for business growth and partnering with the executive team and Chief Analytics Officer to drive strategic insights and actions for the Company.
Responsibilities
<ul>
<li>Forecasting/Budgeting: Lead the annual budget and monthly forecasting processes with an eye toward consistent process improvement. Also, partner with the CFO, executive management and business teams to drive performance</li>
<li>Long Range Planning: Implement a long range planning process and fully integrate with the strategic planning process to align planned execution and roadmap with financial needs</li>
<li>Financial Modeling/Analysis: Develop and create a broad range of complex financial and operating models covering multiple business areas. Proactively identify areas of opportunities and risks and partner with departmental leaders to drive continuous improvement</li>
<li>Reporting: Lead the production of all standardized monthly, weekly and quarterly internal financial reporting for management and business team leadership</li>
<li>Financial Close: Partner with Chief Accounting Officer and accounting team to support the monthly close process. Lead the production of monthly close reporting</li>
<li>Financial Systems: Lead the implementation of a new Corporate Performance Management system and lead selection and deployment of new tools</li>
<li>Corporate Presentations: Manage the production of key corporate presentations including but not limited to board of directors, investor presentations, business performance and new launches. Leverage presentations to influence organizational strategy</li>
<li>Data Analytics: Partner with the Data Analytics team to architect needs for new and revamped business reporting needs to keep up to date with the rapidly evolving business growth of LifeMD</li>
<li>Corporate Transactions: Support and lead financial diligence aspects for key corporate transactions as they may arise, including managing production of models, presentations and due diligence items</li>
<li>Special Projects: Participate in special projects as assigned by the CFO, CEO and others</li>
</ul>
Requirements
Basic Qualifications: 
<ul>
<li>Bachelor’s degree in Finance, Accounting, or Economics </li>
<li>7+ years of leadership experience in Financial Planning &amp; Analysis (FP&amp;A), with a proven track record of building advanced financial models using large datasets and a strong understanding of both financial and non-financial business processes</li>
<li> Demonstrated expertise in financial modeling, with advanced proficiency in Excel and PowerPoint</li>
<li>Strong knowledge of core FP&amp;A processes including budgeting, planning and internal reporting</li>
<li>Proven ability to independently develop clear, accurate reports while collaborating effectively with stakeholders across all levels, including senior leadership</li>
</ul>
Preferred Qualifications: 
<ul>
<li>MBA degree</li>
<li>Experience in high-growth companies that have successfully scaled</li>
<li>Excellent communication and presentation skills </li>
<li>High energy, self starter that is intellectually curious, a team player and who has the ability to build strong relationships</li>
</ul>
Benefits
<ul>
<li>Salary Range: $150,000-$200,000</li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Unlimited PTO Policy</li>
<li>Paid Holidays</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
</ul>

Director, FP&A and Corporate Finance

<h3>Job Description</h3>
Job Description
About Us:
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
Position Overview: 
The Inside Sales Representative will work within our men's health vertical (RexMD) and will play a crucial role in driving sales and expanding our customer base. Within this role, you will be responsible for reaching out to potential customers, understanding their needs, and offering tailored solutions that align with our product offerings. Your goal will be to convert leads into satisfied customers while maintaining a high level of customer support.
Key Responsibilities:
<ul>
<li>Perform sales calls to potential customers who have expressed interest in RexMD’s products or who may benefit from our services</li>
<li>Build and maintain strong relationships with customers by understanding their needs and providing personalized recommendations</li>
<li>Meet or exceed sales targets and quotas on a consistent basis</li>
<li>Accurately track and report sales activities and outcomes using CRM tools</li>
<li>Provide exceptional customer support, addressing any questions or concerns customers may have during the sales process</li>
<li>Collaborate with the marketing and customer service teams to improve sales strategies and customer experiences</li>
<li>Stay updated on RexMD’s product offerings, industry trends, and competitor activities</li>
</ul>
Requirements
Basic Qualifications: 
<ul>
<li>Experience in sales, preferably in outside sales, inside sales or telemarketing</li>
<li>Proficient in math and numbers, with the ability to calculate costs, discounts, and sales projections easily</li>
<li>Proven track record of meeting or exceeding sales targets</li>
<li>Experience using CRM software and other sales tools</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Strong interpersonal skills with the ability to build rapport quickly with customers</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Customer-focused with a passion for delivering top-notch service</li>
<li>Self-motivated and goal-oriented</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
</ul>
Benefits
<ul>
<li>Pay: $22.50/hour + uncapped monthly commission</li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (IRA, up to 3.5% employer-matched 401k)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; 9 Holidays)</li>
<li>Short &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
</ul>

Inside Sales Representative

<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
The Content Specialist will be responsible for creating, copyediting, and/or managing the publication of content across various platforms and/or mediums such as: promotional ads, web pages, PR/IR materials, customer support and clinical messaging, and customer-facing applications. The goals of the content manager are to 1) engage and educate audiences, 2) build brand trust and awareness, and 3) drive conversions – all through creating and/or ensuring effective and high-quality content.
Key Responsibilities
<ul>
<li>Managing content creation workflows, including content ideation, production, editing, building, and posting live</li>
<li>Working closely with content creators, medical reviewers, designers, developers, and other key stakeholders to ensure that the content produced meets LifeMD’s standards for quality, accuracy, voice, and compliance</li>
<li>Thoroughly proofreading written content for grammatical errors, suggesting revisions for readability, and verifying program details, medical references, cited statistics/sources, etc. to ensure accuracy</li>
<li>Regularly performing quality assurance on patient-facing messaging, materials, and applications; proactively surfacing and acting on errors and opportunities</li>
<li>Editing and posting content within digital platforms and managing workflows of approval and publication</li>
<li>Playing a crucial role in ensuring that LifeMD’s content is effective, impactful, on-brand, and aligned with business priorities and goals</li>
<li>Analyzing content performance and conversion metrics to identify opportunities for improvement, and adjusting strategies accordingly</li>
<li>Staying up-to-date on company products and services, industry trends, competitor activity, and best practices for content creation and distribution</li>
</ul>
Requirements
Basic Qualifications: 
<ul>
<li>Bachelor's degree in English, Marketing, Communications, or related field</li>
<li>Experience working with various types of content – including educational, promotional, and technical – across different platforms, including print, digital, or social media </li>
<li>Strong background in content creation and management </li>
<li>Familiarity with content management systems, project management platforms, and analytics tools</li>
</ul>
Preferred Qualifications:
<ul>
<li>Understanding of the healthcare industry and related lingo; specifically experience writing for a patient/consumer audience </li>
<li>Well-organized and deadline-driven, with keen attention to detail </li>
</ul>
Benefits
<ul>
<li>Salary Range: $70,000-$80,000</li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Unlimited PTO Policy</li>
<li>Paid Holidays</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
</ul>

Content Specialist

<h3>Job Description</h3>
Job Description
About Us:
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role:
We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD Southern Patient Care. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team! 
Responsibilities:
<ul>
<li>Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform</li>
<li>Answer incoming calls from patients with a courteous and professional manner</li>
<li>Provide patients with solutions to any inquires they may have</li>
<li>Maintain patient accounts and information </li>
<li>Work with medical team to handle patient scheduling</li>
<li>Provide leadership and guidance to other Customer Service Representatives </li>
</ul>
Requirements
Basic Qualifications: 
<ul>
<li>1+ year of related work experience, which can include call center, patient coordination or claims experience</li>
<li>Ability to work confidential and sensitive information</li>
<li>Must be able to work full-time onsite (this is not a remote position)</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Computer literate and proficient in Google Suite</li>
<li>Strong problem solving and decision-making skills</li>
<li>Experience working in the medical field</li>
</ul>
Benefits
<ul>
<li>Pay: $22.50/hour</li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Training &amp; Development</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
We are seeking a highly skilled and compassionate Psychiatric Mental Health Nurse Practitioner (PMHNP) to join our growing telehealth team as an independent contractor. This individual has the ability to work a variety of different shifts, 100% remotely. The PMHNP role involves providing comprehensive psychiatric care to individuals dealing with anxiety and depression across the lifespan through live synchronous video sessions and asynchronous messaging. The PMHNP will be responsible for medication management and delivering talk therapy. 
Responsibilities
<ul>
<li>Conduct psychiatric evaluations, assessments, and diagnostic formulations via live synchronous video</li>
<li>Develop and implement individualized treatment plans, including medication management and psychotherapy, tailored to patient needs</li>
<li>Provide evidence-based talk therapy through live synchronous video and asynchronous messaging modalities</li>
<li>Monitor and evaluate patient response to treatment, adjusting interventions as necessary</li>
<li>Educate patients and their families about mental health conditions, treatment options, and medication adherence</li>
<li>Maintain accurate and timely electronic health records (EHR) in compliance with all relevant regulations</li>
<li>Adhere to all ethical and professional standards of practice, including patient confidentiality and informed consent</li>
<li>Participate in team meetings, chart audits, and continuing education activities</li>
<li>Stay informed of current research, best practices, and advancements in psychiatric mental health and telehealth</li>
<li>Provide medication evaluation and management to patients within the LifeMD family of services including women's health, men's health, urgent care and other conditions, as needed by management</li>
</ul>
Requirements
Basic Qualifications: 
<ul>
<li>Master's or Doctoral degree from an accredited nursing program with a specialization in Psychiatric Mental Health and Family Practice</li>
<li>Current, unencumbered PMHNP and FNP licenses in multiple states (additional state licenses may be required based on patient location)</li>
<li>Board certification as a Psychiatric Mental Health Nurse Practitioner (PMHNP) and as a Family Nurse Practitioner (FNP) through the ANCC</li>
<li>2+ years of experience as a PMHNP, with demonstrated experience in telehealth</li>
<li>Proficiency in conducting psychiatric assessments and providing medication management</li>
<li>Experience in various psychotherapy modalities (e.g., CBT, DBT, psychodynamic)</li>
<li>Familiarity with telehealth platforms and electronic health record (EHR) systems</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Strong therapeutic communication skills for both live video and asynchronous messaging</li>
<li>Excellent critical thinking, problem-solving, and decision-making abilities</li>
<li>Ability to work independently and as part of a collaborative team</li>
<li>Commitment to providing patient-centered, compassionate care</li>
</ul>
Benefits
<ul>
<li>Hourly Rate: $75.00/hour</li>
<li>Malpractice insurance coverage</li>
</ul>

Nurse Practitioner - Psychiatric Mental Health (1099 Contractor)

<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
We are seeking a dependable and proactive Care Center Lead to serve as a critical support resource within our telehealth Call Center operations. Acting as a bridge between frontline agents and supervisors, this role provides real-time assistance, guidance, and leadership on the floor to ensure smooth daily operations and a consistent, patient-focused service experience. The ideal candidate is an experienced call center agent with strong leadership potential, excellent communication skills, and a deep understanding of patient-centered service in a dynamic, hybrid environment.
Responsibilities
Team Support:
<ul>
<li>Serve as the first point of contact for agents needing assistance with workflows, systems, or patient interactions</li>
<li>Troubleshoot issues quickly and escalate to supervisors when necessary</li>
</ul>
Real-Time Monitoring:
<ul>
<li>Monitor call queues, wait times, and dashboards during shifts</li>
<li>Assist in reallocating resources during peak periods to maintain service levels </li>
</ul>
Coaching &amp; Mentoring:
<ul>
<li>Provide informal coaching and encouragement during shifts</li>
<li>Lead by example in professionalism, problem-solving, and call handling </li>
</ul>
Escalation Handling:
<ul>
<li>Manage minor patient or workflow escalations independently</li>
<li>Route more complex or sensitive concerns to supervisors or managers </li>
</ul>
Training Assistance:
<ul>
<li>Help onboard new agents by shadowing calls, answering questions, and reinforcing key training concepts</li>
<li>Serve as a reliable peer mentor and knowledge resource </li>
</ul>
Quality &amp; Compliance:
<ul>
<li>Support adherence to HIPAA and internal quality standards</li>
<li>Reinforce protocols and best practices to ensure consistent care center operations </li>
</ul>
Communication Hub:
<ul>
<li>Act as a liaison between supervisors and agents—sharing updates, process changes, and shift transitions effectively</li>
</ul>
Requirements
Basic Qualifications:
<ul>
<li>1+ years of experience in a customer service or call center environment</li>
<li>Familiarity with CRM systems, telephony platforms, and support tools</li>
<li>High school diploma or equivalent </li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in telehealth or healthcare support </li>
<li>Recognized as a top-performing agent with consistent professionalism, reliability, and teamwork</li>
<li>Strong communication, leadership, and problem-solving skills</li>
<li>Ability to adapt quickly and support peers in high-volume or dynamic situations</li>
</ul>
Benefits
<ul>
<li>Salary Range: $55,000-65,000 annually </li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Unlimited PTO Policy</li>
<li>Paid Holidays</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
</ul>

Care Center Lead

<h3>Job Description</h3>
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
We are looking for a part-time Clinical Operations Coordinator to work roughly 20-25 hours per week. The hours will be from 12:00pm-5:00pm EDT (or equivalent, based on location). 
Responsibilities 
<ul>
<li>Daily review of clinical team productivity and realignment of non-compliance items with SLAs via data tracking and analysis</li>
<li>Review and document internal provider communications and inquiries, and project management of initiation of associated operational protocols</li>
<li>Coordinate daily provider affairs and engagement, as well as clinical team grievances/suggestions</li>
<li>Conduct regular reviews of Provider AI Assistant Tool output for quality assurance</li>
<li>Coordinate the provision of historical input, data tracking, and insights for provider performance touchpoints</li>
<li>Daily review of clinical team task triage in collaboration with tech and care center teams</li>
<li>Coordinate cross-functional team requests for clinical team </li>
<li>Ongoing monitoring of process improvement enabling smooth and effective provider-patient workflows</li>
</ul>
Requirements
Basic Qualifications:
<ul>
<li>2+ years of experience working with clinical providers and clinical support staff</li>
<li>Familiarity with telemedicine operations</li>
<li>Comfortability with technology and ability to navigate through various platforms and EHR systems</li>
</ul>
Preferred Qualifications:
<ul>
<li>Tech savvy with strong analytic skills</li>
<li>Experience with Google Suite, Looker, HEX, or other analytics tools </li>
</ul>
Benefits
<ul>
<li>Pay: $30.00/hour</li>
<li>Shift: 12pm-5pm EDT / 9am-2pm PDT </li>
</ul>

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