<h3>Job Description</h3>
Job DescriptionWe are seeking a skilled Help Desk Analyst to join our team in Carmel, Indiana. The role involves collaborating with our Tech Assistance Center, managing Level 1 ticketing, and addressing end user needs. The position offers a contract to permanent employment opportunity, with a focus on providing tier 1 troubleshooting and maintaining client-facing professionalism. Responsibilities: • Manage Level 1 ticketing and respond to end user needs efficiently • Collaborate with the Tech Assistance Center to resolve technical issues • Troubleshoot issues related to virtual machines, networking, and storage in a VMware environment • Set up and troubleshoot printers and other hardware components • Uphold professionalism when interacting with clients and handling their issues • Utilize Active Directory and O365 for various tasks • Work with a variety of Windows versions, including 10 and 11, to support user needs • Provide Tier 1 desktop problem solving and resolution • Leverage knowledge of Android Development, Cisco Technologies, Citrix Technologies, and Configuration Management • Manage and deploy EO/IR systems, Apple Devices, and Computer Hardware effectively• Proficiency in Android Development • Expertise in Cisco Technologies • Familiarity with Citrix Technologies • Proficiency in handling various Database systems • Experience with EO/IR systems • Knowledge of Active Directory • Ability to troubleshoot Apple Devices • Understanding of Computer Hardware components • Experience in Configuration Management • Experience in managing Deployments

Help Desk Analyst

<h3>Job Description</h3>
Job Description
Robert Half is seeking a motivated and customer-focused IT Support Specialist to join a local client in Seattle, Washington.
Duration: 2–3-month contract
Pay rate: $27-$33/hourly
Location: Downtown Seattle, Washington (100% onsite)
Responsibilities:
<ul>
<li>Provide technical support to end users, including resolving issues related to hardware, software, and connectivity.</li>
<li>Manage and maintain the ticketing system, ensuring timely response and resolution of support tickets.</li>
<li>Handle onboarding processes, including imaging, configuring, and setting up workstations for new hires.</li>
<li>Administer permissions and user accounts through Active Directory.</li>
<li>Troubleshoot basic networking issues, such as connectivity problems and device configurations.</li>
<li>Support ongoing and upcoming IT projects, including the setup of workstations and related tasks.</li>
</ul>
<ul>
<li>2-4 years of experience in an IT support or helpdesk role.</li>
<li>Hands-on experience with ticketing systems and managing user requests.</li>
<li>Proficiency with Active Directory, Microsoft 365 and Windows OS. </li>
<li>Knowledge of basic networking concepts, including troubleshooting connectivity issues.</li>
</ul>
Nice-to-Haves:
<ul>
<li>Familiarity with Microsoft Intune for device management.</li>
<li>Certifications in Microsoft 365 or related technologies.</li>
<li>Experience with MacOS support.</li>
</ul>
Soft Skills:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>A willingness to learn, adapt, and go the extra mile to deliver exceptional service.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionJob Title: Level 1 Help-Desk support/Customer ServicePart-Time-Should be available on an as-needed basisLocation: Newark, NJ (Onsite)The shifts will be the 2nd and 3rd shifts.Purpose of the Job:
<ul>
<li>Responsible for exceptional front-line client support by providing Tier 1 technical support through analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).</li>
<li>Responsible for client validation, initial service ticket creation and prioritization, basic troubleshooting, and resolving open incidents in the help desk as the first level of client service delivery; also performed on-site for Key Accounts as designated.</li>
<li>Document and triage the request by solving or escalating the request to Tier 2 technical support staff.</li>
<li>Ensure help desk services are delivered to clients in a high quality and professional manner consistent with company initiatives, and client expectations as well as internal and external SLAs.</li>
</ul>

Help-Desk Analyst

<h3>Job Description</h3>
Job Description
We are seeking a Help Desk Analyst to be an integral part of our team in Pittsburgh, Pennsylvania. This role will be pivotal in providing technical support and guidance to our team members in the manufacturing industry. The Help Desk Analyst will handle IT requests and issues, ensuring smooth operations and user satisfaction. 
 
Responsibilities:
• Respond to incoming IT requests and queries through various channels such as phone, email, and chat.
• Diagnose and troubleshoot IT issues brought forward by the user community.
• Create and manage tickets for all user interactions with the IT Service Desk via the ITSM platform.
• Document all relevant information pertaining to the issue within each ticket, including troubleshooting steps, relevant attachments, and translations.
• Maintain the ITSM platform to facilitate proper tracking and reporting of IT operational performance.
• Direct cases to the appropriate IT support groups, while retaining ownership of the query.
• Document IT solutions provided on the IT Knowledge Database (KB) platform.
• Guide users on the usage of IT systems and resolution of IT related problems.
• Collaborate with Service Desk Leads and IT/Business Leadership to provide necessary information or data for decision making.
• Maintain proactive approach towards improving IT operations effectiveness by identifying observations, raising risks, and proposing improvement solutions.
• Assist technical support groups in resolving IT issues and requests.
• Establish Business relationships with any related functional areas.
• Support external partners or 3rd parties who are providing IT Services.
• Ensure tickets are resolved within Business agreed SLAs &amp; KPIs.
• Enhance user's IT knowledge by translating technical concepts into understandable terms.
• Maintain ongoing communication with users and technical/functional support groups to ensure IT resolution of tickets within agreed terms.
• Collect feedback from users for improving IT operations processes and user experience interactions.
• Offer physical presence, based on IT and Business needs, and perform IT related activities at different locations with prior agreement.
• Applicant must have a minimum of 2 years of experience in a similar role • Proficiency in Android Development is necessary for this position • Familiarity with Cisco Technologies is a requirement • Experience in handling Citrix Technologies is essential • Knowledge of Database management is needed • Understanding of EO/IR systems is mandatory • Proficiency in Active Directory is required • Experience with Apple Devices will be beneficial • Must possess knowledge of Computer Hardware • Experience in Configuration Management is necessary • Familiarity with Deployments is a requirement

<h3>Job Description</h3>
Job Description
As a Help Desk Technician, you’ll be the first point of contact for technical support within the company. You’ll troubleshoot hardware and software issues, assist with user onboarding, and make sure our employees stay productive with minimal tech disruptions.
Responsibilities
<ul>
<li>
Provide first-level technical support to internal users via email, chat, or in person.
</li>
<li>
Troubleshoot and resolve hardware, software, and network issues.
</li>
<li>
Set up and configure new laptops, desktops, mobile devices, and peripheral equipment.
</li>
<li>
Maintain and manage user accounts in systems like Microsoft 365, Google Workspace, or Active Directory.
</li>
<li>
Support video conferencing tools and help users with remote collaboration tools (Zoom, Slack, Teams, etc.).
</li>
<li>
Document issues, solutions, and procedures in a ticketing system.
</li>
<li>
Escalate more complex issues to senior IT staff when necessary.
</li>
<li>
Assist with inventory tracking and hardware/software procurement.
</li>
</ul>
Requirements
<ul>
<li>
1–3 years of experience in an IT support or help desk role.
</li>
<li>
Strong problem-solving and customer service skills.
</li>
<li>
Basic knowledge of Windows, macOS, and common productivity tools.
</li>
<li>
Familiarity with troubleshooting hardware, printers, and basic networking issues.
</li>
<li>
Comfortable supporting both in-office and remote employees.
</li>
<li>
Strong communication skills and a calm, patient demeanor.
</li>
</ul>
What We Offer
<ul>
<li>
Competitive salary
</li>
<li>
Health, dental, and vision insurance
</li>
<li>
Flexible schedule and remote-friendly environment
</li>
<li>
PTO, sick days, and holidays
</li>
<li>
Opportunities for training and certification reimbursement
</li>
<li>
Supportive team environment with room to grow
</li>
</ul>

<h3>Job Description</h3>
Job Description
Help Desk Analyst opening to provide technical support to end users, troubleshoot and resolve IT-related issues, and maintain accurate records of interactions.
 
Responsibilities:
 
• Troubleshoot and resolve issues related to hardware, software, and other IT systems
• Provide technical support and assistance to end users
• Respond to inquiries via phone, email, or in-person
• Escalate complex issues to higher-level support teams or specialists when necessary
• Maintain accurate records of interactions and ensure customer satisfaction
• Assist with system updates or installations
• Utilize skills in Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments
• Ensure efficient and effective communication with end users
• Maintain a solid foundational understanding of IT systems and processes.
• Minimum of 2 years experience in a Help Desk Analyst role or similar
• Proficient in Android Development
• Familiarity with Cisco Technologies
• Knowledge of Mac Computers and Apple Devices
• Proficiency in Microsoft software and tools
• Experience with Active Directory
• Solid understanding of Computer Hardware
• Experience with Configuration Management
• Skilled in Deployments
• Excellent problem-solving and communication skills
• Ability to work in a team and independently when required
• High level of attention to detail and organizational skills.

<h3>Job Description</h3>
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
<ul>
<li>
We offer excellent benefits and perks including one free meal per shift and free theme park access.
</li>
<li>
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
</li>
<li>
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
</li>
<li>
We invest in training and development opportunities for all team members.
</li>
<li>
We promote social responsibility by being a good neighbor in the community.
</li>
<li>
We care for you, just as we care for others.
</li>
</ul>
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are: Founded in 1960, Loews Hotels &amp; Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
<ul>
<li>Competitive health &amp; wellness benefits, 401(k) &amp; company match</li>
<li>Paid Sick Days, Vacation, and Holidays, Paid Bereavement</li>
<li>Pet Insurance and Paid Pet Bereavement</li>
<li>Training &amp; Development opportunities, career growth</li>
<li>Tuition Reimbursement</li>
<li>Team Member Hotel Rates, other discounts, perks and more</li>
</ul>
What We're Looking For:
A Team Member who cares about the guest and team member experience and is commitment to maintaining our hotel/resort property at the highest level of safety and comfort.
Who You Are:
<ul>
<li>Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations.</li>
<li>Understands networks - wired and wireless</li>
<li>Effective communicator and highly organized</li>
<li>Enjoys solving problems</li>
<li>Values providing a high level of service in both the front and back of the house</li>
<li>Veterans and military spouses encouraged to apply</li>
</ul>
What You'll Do:
<ul>
<li>Support team members request and issue via chat, email, phone, or in person.</li>
<li>Provide appropriate information for problem solving to assist team members.</li>
<li>Follow up on all pending support calls to ensure solution and ticket closure.</li>
<li>Remotely access systems to resolve team members issues.</li>
<li>Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative.</li>
<li>Attends all required departmental/helpdesk meetings/training.</li>
<li>Reports any anomalies to the appropriate system management representative as they arise.</li>
<li>Hardware and software installation, such as network printers or approved programs.</li>
<li>Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems.</li>
<li>Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties.</li>
<li>Provide basic to intermediate network information to resolve network issue.</li>
<li>Other duties as assigned.</li>
<li>Support for IPTV</li>
<li>VDI Helpdesk support</li>
</ul>
Your Experience Includes:
<ul>
<li>One years of experience as a Helpdesk Technician (Hospitality a plus)</li>
<li>Knowledge and understanding computer software to include Windows 11, MS Office 2021/O365 and general computer and technology operations.</li>
<li>Able to work flexible schedule, including weekends, holidays, and nightshift.</li>
<li>High School Diploma or Equivalent is required.</li>
<li>Bachelor's degree Information Technology or related field. (Preferred)</li>
<li>Two or more years' experience as a Helpdesk Technician (Hospitality a plus). (Preferred)</li>
<li>two or more Information Technology related certifications. (Preferred)</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
Robert Half Technology has an opening for a Help Desk Analyst I for our client located in Lebanon, Tennessee! The role involves providing technical support for our Windows 11 Rollout, equipment provisioning, equipment imaging, and remote support. This is a long-term contract employment opportunity.
 
Responsibilities:
<ul>
<li> Provide technical support for the Windows 11 Rollout across multiple sites and locations.</li>
<li> Handle the provisioning and imaging of equipment.</li>
<li> Offer remote support and address potential break-fix issues.</li>
<li> Assist in troubleshooting Windows OS and Support related issues.</li>
<li> Manage Windows Desktop Operating System and Windows Environment issues.</li>
<li> Oversee the configuration management and deployments related to Microsoft Windows and Microsoft Windows 10.</li>
<li> Utilize your skills in Microsoft, Active Directory, and Computer Hardware.</li>
<li> Handle Windows Infrastructure and Windows PC related tasks.</li>
<li> Provide support for Windows Remote Desktop and conduct basic network troubleshooting.</li>
<li> Deal with hardware troubleshooting tasks.</li>
</ul>
Required Qualifications:
<ul>
<li> Proficiency in various applications and software.</li>
<li> Experience with Active Directory.</li>
<li> Knowledge of Computer Hardware.</li>
<li> Familiarity with Configuration Management.</li>
<li> Experience with Deployments.</li>
<li> Expertise in various operating systems, specifically Windows 10 and Windows 11.</li>
<li> Understanding of Desktop and Desktop Operating System.</li>
<li> Comfortable working in a diverse Environment and managing Infrastructure.</li>
<li> Ability to troubleshoot and resolve issues on various OS and PCs.</li>
<li> Experience with Remote Desktop.</li>
<li> Skills in Basic Network Troubleshooting.</li>
<li> Proficiency in Basic Troubleshooting.</li>
<li> Experience with Hardware Troubleshooting.</li>
</ul>

<h3>Job Description</h3>
Job Description
Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you
 
Responsibilities:
 
<ul>
<li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li>
<li>Diagnose and resolve hardware, software, and network issues efficiently.</li>
<li>Meticulously log and track all support requests within our ticketing system.</li>
<li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li>
<li>Ensure seamless escalation of complex issues to specialized IT teams.</li>
<li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li>
<li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li>
<li>Stay informed on the latest IT policies and security best practices to provide informed support.</li>
<li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li>
<li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li>
</ul>
• Minimum of 1 year experience in a Help Desk Analyst role or similar
• Advanced understanding of Microsoft software and tools
• Experience with Active Directory
• Ability to troubleshoot and resolve issues related to Computer Hardware
• Familiarity with Microsoft Windows operating systems

<h3>Job Description</h3>
Job DescriptionWe are offering an exciting opportunity for a Help Desk Analyst I in the manufacturing industry based in Frankfort, Kentucky. In this role, you will be responsible for the installation, modification, and minor repair of computer hardware and software systems. You will also provide technical advice and support to system users, ensuring the smooth operation of our information systems. Responsibilities: • Installation and uninstallation of software as required, including the application of software patches • Maintenance of computer hardware and software systems, ensuring optimal functionality • Providing technical advice and support to system users, addressing hardware and software errors • Proactive identification and resolution of potential issues to prevent larger problems • Logging of all problem calls in the helpdesk tracking system, including categorization of information and prompt response to users • Execution of network backups, maintaining the integrity of the system through periodic testing • Communication with the IS manager regarding all activities, providing suggestions for improvements and documenting these in a suitable format • Adherence to cyber-security requirements in line with NIST, ISO/IEC 27001, IATF, and HIPPA standards • Undertaking of additional projects as assigned, ensuring familiarity with all IS standards and procedures • Support of company goals by understanding how IS fits into the larger business context.• Entry-level position requiring 0+ years of experience in a related field. • Familiarity with Mac computers and Apple devices is crucial. • Proficiency in Microsoft software and applications is required. • Experience with Active Directory is necessary. • Basic understanding of computer hardware is essential. • Knowledge in configuration management is a plus. • Ability to perform basic troubleshooting to resolve issues. • Candidates must be ready to work in a manufacturing industry setting.

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