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<h3>Job Description</h3>
Job Description
Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234
Compensation: $65,000 - $70,000 annually Job Type: Full-time Pay Frequency: Annually
 Job Overview: We are seeking a highly motivated and experienced Technical Support Representative (Network &amp; VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our company's VoIP and network solutions.
 About Vivant: Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.
We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If you're highly organized, detail-oriented, and goal-driven—you'll fit right in at Vivant.
A Day in the Life as a Technical Support Representative (Network &amp; VoIP):
<ul>
<li>Diagnose and resolve SIP, RTP, and PBX-related voice issues</li>
<li>Manage customer and reseller tickets through our support system</li>
<li>Escalate complex faults to upstream carriers as needed</li>
<li>Deliver timely and accurate solutions to customers</li>
<li>Assist with moves, adds, and changes for customer systems</li>
<li>Document procedures for internal knowledge sharing</li>
<li>Support clients and partners during new VoIP solution deployments</li>
<li>Mentor and coach team members to improve service quality</li>
</ul>
Requirements:
<ul>
<li>At least 2 years of hands-on experience supporting VoIP (SIP and RTP)</li>
<li>Familiarity with protocol analyzers and interpreting results</li>
<li>Solid understanding of network basics and general telecom troubleshooting</li>
<li>Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)</li>
<li>Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)</li>
<li>Bonus if you have experience with:
<ul>
<li>Working in an ISP/MSP or managed VoIP environment</li>
<li>Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)</li>
<li>Completion of SIP School</li>
<li>IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)</li>
</ul>
</li>
</ul>
What We're Looking For:
<ul>
<li>A motivated self-starter with excellent written and spoken English</li>
<li>Customer-focused problem solver and team player</li>
<li>High attention to detail and integrity</li>
<li>Able to work independently and as part of a team</li>
<li>Someone who strives to be “so good they can’t be ignored”</li>
</ul>
 If you're an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you! Join Vivant and take your career to the next level!
 We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.
Alternate Job Titles &amp; Keywords: Alternate Titles:
<ul>
<li>VoIP Support Technician</li>
<li>Network Support Specialist</li>
<li>Telecom Support Engineer</li>
<li>Technical Support Analyst (VoIP)</li>
<li>VoIP and Network Specialist</li>
</ul>
Keywords: VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs

Technical Support Representative (Network & VoIP)

<h3>Job Description</h3>
Job DescriptionDescription:
Why Join Our Team?
We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us: &nbsp;
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve. &nbsp;
Join a team that values your well-being, invests in your future, and celebrates shared success.
Provides technical support to customers who call or email with questions about Maple Systems’ products.
Principal Duties and Responsibilities
<ul>
<li>Answer customer questions via email and phone about the operation of company products</li>
<li>Assist customers who are having issues getting company products to work in their applications.</li>
<li>Document technical issues with Maple Systems’ products and evaluate customer solutions.</li>
<li>Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.</li>
<li>Write technical “how-to” documents, create sample projects, and create instructional videos to explain our products’ features and functions.</li>
<li>Provide pre- and post-sales support to the sales team when customers need more technical information.</li>
<li>Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.</li>
<li>Create Support Tickets for customers in our ERP system for you and other team members to address.</li>
<li>Training customers on our products.</li>
<li>Evaluate new products and product training materials.</li>
<li>Perform other duties as assigned.</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Related experience at a help desk for a technical product a plus.</li>
<li>Exceptional problem-solving skills required.</li>
<li>Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs.</li>
<li>Organized professional with ability to prioritize and multitask.</li>
<li>Knowledge of Microsoft Word, Excel, and Outlook</li>
<li>Excellent written and verbal communication skills</li>
<li>Experience in customer service-related activities</li>
</ul>
Supervisory Responsibility: This position does not supervise others.
Education/Experience: Two to five years related experience and/or training in technical software/hardware products.
Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
&nbsp;Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
Math Ability: Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. No remote work at this time. Our company and facility is setup to ensure employee health &amp; safety.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods of time.
&nbsp;The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
Requirements:
 
 
Compensation details: 22-27 Hourly Wage
 
PI5d4cf8183746-25405-36611661

Technical Support Representative - Industrial Automation

<h3>Job Description</h3>
Job Description
3bFab LLC is the US/LATAM branch office of a global leader in 3D printing solutions, including industrial 3D printers and resins for the dental, jewelry, and manufacturing industries. Our brands include NovaFab, PowerResins, and 3bFab. We pride ourselves on delivering high-performance, user-friendly technology and providing exceptional customer support.
We are a dynamic and agile startup with a collaborative team culture, driven by innovation, growth, and impact. Join a company where your work will directly contribute to shaping the future of digital manufacturing.
<a href="http://www.novafab.com" target="_blank">www.novafab.com</a>
<a href="http://www.powerresins.com" target="_blank">www.powerresins.com</a>
<a href="http://www.3bfab.com" target="_blank">www.3bfab.com</a>
Our Work Environment Includes:
<ul>
<li>Modern and well-equipped office and workshop</li>
<li>Hands-on access to cutting-edge 3D printing technology</li>
<li>Growth opportunities and career development</li>
<li>Supportive and team-driven culture</li>
<li>Travel opportunities for trade shows and client visits</li>
</ul>
Job Description: We are looking for a highly motivated and technically capable Technical Support Representative to join our team. You will serve as a front-line support contact for our customers using 3D printers in the dental and jewelry industries. Your work will involve hands-on troubleshooting, hardware repair, sample printing, and customer training. This is an on-site role based in our Miami, FL office.
Key Responsibilities:
<ul>
<li>Operate, maintain, and troubleshoot our dental and jewelry 3D printers and resins</li>
<li>Diagnose and resolve technical issues (hardware and software)</li>
<li>Perform printer repairs, including motherboard replacements, calibrations, and hardware part installations</li>
<li>Make sample prints for customer demonstrations</li>
<li>Provide technical support via phone, email, and remote desktop tools</li>
<li>Use and troubleshoot CAD and slicing software (e.g., Chitubox, Rhino, Blender, DentaSoft)</li>
<li>Keep accurate records of customer issues and resolutions in our CRM system</li>
<li>Collaborate with the R&amp;D and Sales team on technical feedback and improvements</li>
<li>Assist with onboarding and training new customers</li>
<li>Use desktop and intraoral scanners for testing workflows</li>
<li>Visit client offices for technical support or installation as needed</li>
<li>Attend industry trade shows and provide on-site event support</li>
<li>Package and ship demo/sample kits when required</li>
</ul>
Qualifications:
<ul>
<li>Technical mindset with hands-on troubleshooting skills</li>
<li>Prior experience with 3D printing (especially resin-based systems) is preferred</li>
<li>Familiarity with slicing software, CAD/CAM programs, and digital design tools</li>
<li>Strong communication and customer service skills</li>
<li>Mechanically inclined and able to perform small hardware repairs</li>
<li>Organized and able to keep clear documentation and internal records</li>
<li>Reliable, accountable, and committed to delivering quality support</li>
<li>Ability to work independently and collaboratively in a fast-paced environment</li>
<li>Spanish and/or Portuguese fluency is a plus</li>
<li>Clean and professional work habits</li>
<li>Willingness to learn and grow with the company</li>
<li>Respectful, patient, and positive team player</li>
<li>Valid Driver's License (required)</li>
</ul>

Technical Support Representative - 3D Printing

<h3>Job Description</h3>
Job Description
Benefits: &nbsp;
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. &nbsp;Additional paid sick leave is also provided if required by state or local law. &nbsp;
Summary of Position:
The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments.
Essential Functions:
<ul>
<li>Install, configure, and maintain Denali Solutions at customer locations&nbsp;</li>
<li>Collaborate with clients to understand their unique requirements and provide tailored solutions</li>
<li>Conduct on-site assessments to ensure compatibility and optimal performance of systems</li>
<li>Provide training to client's staff on the operation and maintenance of installed systems</li>
<li>Collaborate with the engineering team to enhance and customize solutions based on client feedback</li>
<li>Maintain accurate documentation of installations, configurations, and troubleshooting procedures</li>
<li>Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization</li>
</ul>
Competencies:
<ol>
<li>Ensures Accountability</li>
<li>Tech Savvy</li>
<li>Communicates Effectively</li>
<li>Values Differences</li>
<li>Customer Focus</li>
<li>Resourcefulness</li>
<li>Drives Results</li>
<li>Plans and Prioritizes</li>
<li>Decision Quality</li>
<li>Self-Development</li>
</ol>
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
&nbsp;Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. &nbsp;Must be able to exchange accurate information in these situations. &nbsp;The employee must be able to remain in a stationary position 75% of the time. &nbsp;The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. &nbsp;Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. &nbsp;Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
<ul>
<li>High School Diploma</li>
<li>1-3 years of Experience</li>
</ul>
Qualifications:
<ul>
<li>1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications</li>
<li>Forklift certification or willingness to obtain</li>
<li>Strong ability to troubleshoot hardware and software problems</li>
<li>Travels to customer locations as necessary to provide service</li>
<li>Strong written and verbal communication skills</li>
<li>Attends regular ongoing education as scheduled by the employer or manufacturer of equipment</li>
</ul>
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America. 
<h3>Company Description</h3>
Denali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.

Technical Support Specialist I

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
<ul>
<li>6 months Customer service experience preferred</li>
<li>Over 18 years of age</li>
<li>Ability to type 25 wpm</li>
<li>High School Graduate or GED</li>
<li>Comfort with desktop computer system</li>
<li>Proven oral &amp; written communication skills</li>
<li>Logical problem-solving skills</li>
<li>Ability to navigate Windows operating systems</li>
<li>Organization and work prioritization skills</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are currently looking for a residential Technical Support Representative (TSR) to join our team!
Ideal Candidates:
<ul>
<li>Are inquisitive and have an aptitude for effective problem-solving</li>
<li>Enjoy solving problems and helping to build rapport with customers</li>
<li>Demonstrate advocacy for internal and external customers</li>
<li>Enjoy working in a team-oriented, professional office environment with awesome like-minded people</li>
<li>Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!</li>
<li>Must be able to work Wednesday - Sunday 4pm - 1am</li>
</ul>
What You’ll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. 
TSRs main responsibilities include:
<ul>
<li>Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer</li>
<li>Thinking logically and following standardized procedures to solve technical issues</li>
<li>Proficiently documenting troubleshooting steps during conversations with customers</li>
<li>Logging all calls handled</li>
<li>Checking and responding to support emails and chats</li>
<li>Maintaining confidentiality and security of all customer information</li>
<li>Making outbound calls for the purpose of follow-up and support</li>
<li>Maintaining schedule flexibility, including weekends and holidays</li>
</ul>
What You’ll Bring to The Table
<ul>
<li>Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities</li>
<li>Excellent customer service mindset and skills, with prior experience working with customers</li>
<li>The ability to learn quickly and apply coaching feedback</li>
<li>Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks</li>
<li>Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner</li>
<li>Associates degree in Computer Technology or a related field is preferred but not required</li>
</ul>
What You’ll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Technical Support Rep

<h3>Job Description</h3>
Job DescriptionHVAC Technical Support &amp; Trainer Job Title: HVAC Technician &amp; Trainer Location: Based in Albany, NY | Territory: New York, Western Vermont &amp; Western Massachusetts Travel: Minimum 25% Job Type: Full-Time | Salaried &nbsp; Company: TSS Associates, Inc. About Us TSS Associates, Inc. is a manufacturers’ representative agency serving the HVAC industry throughout New England and New York. We represent some of the industry's most trusted brands. Our team is committed to providing exceptional technical support, training, and customer service to contractors, distributors, and engineers. Position Overview We’re seeking a knowledgeable and motivated HVAC Technician &amp; Trainer to join our team. This role is based out of our Albany, NY office and supports a territory that includes New York, Western Vermont, and Western Massachusetts. You must live in the Capital District. The ideal candidate will combine strong HVAC field experience with excellent communication skills and a passion for helping others learn and succeed. This position involves a minimum 25% travel to provide on-site support and conduct in-person training sessions. When not traveling, the role is based in-office, providing phone and virtual technical assistance. Key Responsibilities 
<ul>
<li>Deliver in-person and virtual training sessions on residential and commercial HVAC products&nbsp; </li>
<li>Provide phone-based technical support to contractors and distributors </li>
<li>Assist with on-site troubleshooting for escalated technical issues </li>
<li>Create or contribute to training materials, presentations, and documentation </li>
<li>Stay current on product updates and technical trends within the HVAC industry </li>
<li>Collaborate with the Director of Training and internal teams to support company-wide training efforts </li>
</ul>
Qualifications 
<ul>
<li>5+ years of hands-on HVAC installation or service experience </li>
<li>Strong troubleshooting skills and technical knowledge of HVAC systems </li>
<li>Excellent verbal communication and presentation abilities </li>
<li>Comfortable leading training sessions and working with groups </li>
<li>Self-directed, organized, and detail-oriented </li>
<li>Proficiency with Microsoft Office and CRM systems </li>
<li>Valid driver’s license and willingness to travel within the assigned territory </li>
</ul>
What We Provide 
<ul>
<li>Competitive salary (range to be discussed based on experience) </li>
<li>Company vehicle or vehicle allowance </li>
<li>Health insurance and retirement plan </li>
<li>Company laptop, phone, and tools </li>
<li>Ongoing manufacturer training and development opportunities </li>
<li>A supportive and experienced team environment </li>
</ul>
Ready to Join Us? Please send your resume and a brief cover letter explaining your experience and interest in the role to <a href="mailto:ashley@tssassociatesinc.com" target="_blank">ashley@tssassociatesinc.com</a>.

HVAC Technical Support & Trainer

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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