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<h3>Job Description</h3>
Job Description
Job Title: Technical Customer Support Representative
Pay: $36k to $40.5k 
Direct Hire
Great Benefits 
Job Description
The Technical Customer Support Representative will serve as the first point of contact for customers, tasked with resolving issues, answering product inquiries, and engaging with previous customers to discuss new products and orders. This role involves managing orders, re-engaging past customers, and assisting current customers with their technical problems and orders. The position requires making outbound calls to previous or existing customers to discuss new product lines, existing product lines, or to re-engage them regarding previous orders, aiming to generate new purchase orders.
Responsibilities
<ul>
<li>Serve as the first point of contact for customer inquiries and issues.</li>
<li>Resolve customer issues and provide information on products.</li>
<li>Manage customer orders and engage previous customers.</li>
<li>Make outbound calls to discuss new and existing product lines.</li>
<li>Re-engage with previous customers to create new purchase orders.</li>
<li>Assist customers with technical problems and troubleshooting.</li>
</ul>
Essential Skills
<ul>
<li>Proficiency in Microsoft Office Suite.</li>
<li>Experience in customer service and sales.</li>
<li>Technical support and troubleshooting skills.</li>
<li>Experience in call center environments.</li>
<li>Ability to make outbound calls to engage customers.</li>
<li>2+ years of customer service experience in a technical capacity.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>Experience handling customer interactions over the phone.</li>
<li>Proficiency in making outbound calls.</li>
<li>Strong communication and interpersonal skills.</li>
</ul>
Why Work Here?
Enjoy a commission program that offers the potential to earn up to an additional $300 a month. Work in a casual and stress-free environment with a laid-back team.
Work Environment
The work environment is casual, with a dress code of jeans and t-shirts. The position offers two shift options: 8:00 am - 5:00 pm or 7:00 am - 4:00 pm, Monday through Friday. The team is laid-back, promoting a stress-free atmosphere.
Job Type &amp; Location
This is a Permanent position based out of Gilbert, Arizona.
Pay and Benefits
The pay range for this position is $36400.00 - $40560.00/yr.
Full vision, dental, 401k offered,
Workplace Type
This is a fully onsite position in Gilbert,AZ.
Application Deadline
This position is anticipated to close on Oct 10, 2025.

About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental &amp; vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow. 
<h3>Company Description</h3>
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Technical Customer Support Representative

<h3>Job Description</h3>
Category : Technical Support 

About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You
&nbsp;
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;&nbsp;
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
&nbsp;
This position will be based on-site at our North Lauderdale, Florida location.
&nbsp;
Your Responsibilities
&nbsp;
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
&nbsp;
Qualifications:
&nbsp;
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
&nbsp;
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Job Description
Job Description
This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related to desktop, applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers.
Example requests from customers:
- Password reset
- Unable to login
- File expectations
- Escalation team
- Down and cannot transact
Skills
call center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries
Additional Skills &amp; Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or servicenow experience (think ticketing and resolution experience)
#priorityeast 
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Oct 2, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

Junior Technical Support Representative

<h3>Job Description</h3>
Job Description
Overview:
We are seeking an entry-level&nbsp;Customer Support Technical Representative&nbsp;to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset.
Key Responsibilities:
<ul>
<li>Deliver courteous and professional customer service via phone, email, and ticketing systems.</li>
<li>Resolve technical issues such as login problems, password resets, and access requests.</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.</li>
<li>Document all actions and resolutions in the ITSM ticketing system.</li>
<li>Guide users through equipment requests, relocations, software installations, and programming changes.</li>
<li>Collaborate with team members on support projects and departmental operations.</li>
<li>Escalate complex issues to support tiers or team leads.</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings.</li>
<li>Complete administrative tasks such as timesheets and compliance training.</li>
<li>Participate in weekend shifts every 3–4 weeks and be available for holiday coverage as scheduled.</li>
</ul>
Work Environment:
<ul>
<li>Hybrid schedule (2 days in office weekly).</li>
<li>Shifts vary: 9am–6pm ET, 7am–4pm ET, or 11am–8pm ET, based on call center needs.</li>
<li>Call center operates 24/7, including holidays.</li>
</ul>
Required Skills:
<ul>
<li>Minimum 1 year of customer service experience (call center preferred).</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Comfortable handling 20–30 calls per day.</li>
<li>Ability to multitask across calls, tickets, and chat platforms.</li>
<li>Basic computer navigation skills.</li>
<li>Entry-level candidates and recent graduates encouraged to apply.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Experience with Salesforce or ServiceNow.</li>
<li>Experience in financial services, credit, or banking.</li>
</ul>
Example Customer Requests:
<ul>
<li>Password resets</li>
<li>Login issues</li>
<li>File expectations</li>
<li>Escalation handling</li>
<li>Transactional downtime</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Support Technical Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF) Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job Description
Job purpose
Provide technical support to photo kiosk users or store personnel.
Duties and responsibilities
<ul>
<li>Provide live technical phone support for a variety of products and customers.</li>
<li>Respond to emails and personal requests for support.</li>
<li>Diagnose and address a variety of hardware and software problems.</li>
<li>Manage and monitor a personal case queue and work all cases to completion.</li>
<li>Escalate problems to Tier II as needed following established procedures.</li>
<li>Create accurate and detailed reports documenting one’s support actions.</li>
<li>Address priority assignments as directed by management.</li>
<li>Create documentation on problems and processes for training purposes.</li>
<li>Coordinate with 3rd Party Support groups for field services and escalations.</li>
<li>Complete additional projects as assigned by management.</li>
<li>Work as part of a team to meet departmental goals. This includes sharing case ownership.</li>
<li>Participate in team meetings and provide constructive feedback.</li>
<li>Travel and provide onsite support for customer sites as needed (Estimated 10-20%).</li>
<li>Meet or exceed departmental and company performance standards.</li>
<li>Develop and maintain a suitable skillset.</li>
<li>Other duties as assigned by management. </li>
</ul>
Qualifications
<ul>
<li>Bilingual in Spanish and English is required</li>
<li>An associate degree (in a computing field) or two-year technical certificate is preferred.</li>
<li>At least 2 years of digital imaging support and/or 1+ years of PC technical call center support experience required. </li>
<li>Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, </li>
<li>Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems.</li>
<li>Knowledge of digital imaging systems and digital photography.</li>
<li>Familiarity with concepts and procedures commonly used in PC software and hardware technical support.</li>
<li>Effective oral and written communication skills, including a good grasp of grammar and spelling.</li>
<li>The capability to maintain a professional demeanor with customers and coworkers.</li>
<li>Demonstrated problem-solving skills.</li>
<li>Strong time management skills.</li>
<li>Capability and temperament to work as a productive member of a support team.</li>
</ul>
Supervisory Responsibilities
This job has no supervisory responsibilities and this position reports directly to the Technical Support Manager. 
Physical Demands
<ul>
<li>Must be able to sit/stand for 8 hours </li>
<li>The ability to use arms/hands/fingers to feel and reach</li>
<li>Be able to bend/stoop/kneel as needed</li>
<li>Must be able to hear and talk to communicate with customers</li>
<li>Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE if in any manufacturing area.

The hiring range for this position is $35,000 to $37,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at <a href="http://www.dnpphoto.com/en-us/" target="_blank">www.dnpphoto.com/en-us/</a>.
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Bilingual Technical Support Representative I

<h3>Job Description</h3>
Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Support Representative
Location: &nbsp;100% Remote&nbsp; &nbsp;
Pay Rate:&nbsp;$18.50 hr
Duration: 2&nbsp;Month Contract
Shift available:&nbsp;
7AM - 3PM
12PM to 8PM
3PM to 11PM
11PM to 7AM
Job Description:
Overview: We are seeking a Customer Support Representative to provide front-line service desk support to both internal and external customers of Retail Solutions. This role involves assisting clients via phone with technical and operational questions related to inventory scanners, access points, and reporting dashboards. You will guide clients through equipment setup, inventory processes, and troubleshooting, ensuring a smooth and efficient experience.
Responsibilities:
<ul>
<li>
Provide assistance to customers throughout all phases of the inventory process.
</li>
<li>
Support clients with setup and operation of scanning equipment to ensure successful inventory execution.
</li>
<li>
Coordinate internal operational activities to ensure requests/orders are processed in a timely manner.
</li>
<li>
Accurately document customer interactions and requests into the departments database.
</li>
<li>
Respond to customer inquiries regarding company products and services under close supervision.
</li>
<li>
Direct callers to appropriate internal resources when needed.
</li>
<li>
Escalate complex or unresolved issues to senior representatives for resolution.
</li>
</ul>
Qualifications:
<ul>
<li>
High School Diploma required; some college background preferred.
</li>
<li>
Minimum 1 year of customer service experience (help desk, tech support, or related).
</li>
<li>
Light IT background and familiarity with Windows operating systems (e.g., understanding of C drive).
</li>
<li>
Excellent communication and problem-solving skills.
</li>
<li>
Prior experience working remotely is required.
</li>
<li>
Flexible availability, including weekends.
</li>
<li>
Spanish language skills a plus.
</li>
</ul>
Key Skills: Customer Support | Help Desk | Technical Support | Windows | Remote Support | Troubleshooting | Communication
Equipment Requirements:
<ul>
<li>Must have own PC/Laptop (must support Windows 10 and the ability to download software)</li>
<li>Must have 2 monitors, NO MAC&nbsp;</li>
</ul>
About ASK:&nbsp;ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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