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<h3>Job Description</h3>
Job Description
Job Title: Onsite Technical Support 100% Full Onsite at the office Location: Alamo TN / Crystal Springs, Mississippi / Jefferson City Missouri / Atlanta , Georgia
6 Months - Temp to Hire Opportunity! Minimum Associate Degree or Technical School + Experience Must be Fluent in English At least have 3-4 years of professional experience in IT support. Job Description:
Onsite Technology Support provides in-person assistance to employee end users including: Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems. Training users on use of new technology and software An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices 
General Information: Provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.
 Your Responsibilities: Troubleshoot issues throughout the facility &amp; with remote users along with:
<ul>
<li>Printers manage supplies, provide troubleshooting, &amp; coordinate with technicians.</li>
<li>Phones assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.</li>
<li>Accounts manage use &amp; upkeep of shared user accounts.</li>
<li>Factory PCs manage deployment of hardware and setup of various types of software.</li>
<li>Network assist with adding or modifying network connections &amp; cabling.</li>
<li>Hardware assist &amp; manage various cabling and peripherals for user workstations.</li>
<li>Work with multiple teams on IS &amp; IT needs for integration of new devices &amp; machines.</li>
<li>Provide documentation of issues, solutions, and potential problems</li>
<li>Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.</li>
<li>Take care of physical stock management of devices and accessories including CMDB updates</li>
<li>Manage logistics by using local logistic providers to ship and move devices across locations.</li>
<li>Identify and report risks that might downgrade OSS service quality.</li>
<li>Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.</li>
<li>Host and support third-party technicians.</li>
<li>Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality</li>
<li>Follow given OSS governance (participate in meetings, follow escalation path, etc.)</li>
<li>Follow OSS procedures defined in Runbook, SOPs, knowledge articles.</li>
</ul>
Your Background
<ul>
<li>Have completed a formal qualification or completed an apprenticeship in the field of information technology.</li>
<li>At least have 3-4 years of professional experience in IT support.</li>
<li>Have a proactive and solution-oriented mindset and have the ability to work independently</li>
</ul>

Onsite Technical Support

<h3>Job Description</h3>
Job DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry. Job Title: Application Engineer/ Technical Sales Department: Pennsylvania Service Department Location: Elizabethtown, Pennsylvania Reports To: Inside Sales Manager Job Overview Application Engineer/Technical Sales for a leading distributor of Pumps, Compressed Air, and Heat Transfer Equipment in the Industrial markets in central PA. Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment, preparing customer proposals, trouble-shooting and problem-solving, supporting pre-order and postorder processes, and building relationships with customers and principals. This position requires a motivated individual with a high level of organization and technical expertise to sufficiently support internal and external customers. Essential characteristics for this position include excellent communication skills, teamwork, attention to detail, and sense of urgency.Our most successful Application Engineer / Technical Sales Representatives:
<ul>
<li>Possess superior communication and organizational skills</li>
<li>Exhibit goal-oriented behaviors and time management principles</li>
<li>Apply extensive attention to detail to all tasks</li>
<li>Exude a customer-focused attitude </li>
<li>Have the ability to resolve problems as they arise</li>
<li>Telephone &amp; email reception for incoming service calls</li>
<li>Possess a High School Diploma, or equivalent</li>
<li>Strong written and verbal communication skills</li>
<li>Possess strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationships</li>
<li>Review and evaluate technical specifications (industrial)</li>
<li>Training and experience with pumps and pump systems, compressed air, mechanical seals, and heat transfer equipment preferred*</li>
<li>Excellent computer proficiency is required, advanced Microsoft Excel is preferred*</li>
<li>Technical or Business degree required; Bachelor’s degree preferred*</li>
<li>Must be able to pass background and reference checks, as well as a drug test</li>
</ul>
Scope of responsibility:
Inside Sales &amp; Outside Sales Engineers work together to develop plans, strategies, tools, and work practices to drive sales and profitability by providing cost-effective solutions to their customers. Specific roles and responsibilities of Inside Sales Engineers include:
<ul>
<li>Product and market expertise</li>
<li>Effectively communicate with a broad array of customers including engineering, maintenance,and purchasing staff</li>
<li>Provide professional and prompt responses via phone, fax, email, in-person, etc.</li>
<li>Review and evaluate technical specifications (industrial)</li>
<li>Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelines</li>
<li>Enter purchase orders into NetSuite and place orders with manufacturers using their systems and procedures as well</li>
<li>Expedite orders as needed to meet customer requirements. Facilitate communication and provide status updates to customers and sales engineers as needed</li>
<li>Provide technical &amp; administrative assistance to internal customers including sales, service, order entry, and parts staff</li>
<li>Maintain positive relationships with principals and establish effective marketing practices for their products</li>
<li>Keep an organized &amp; resourceful work environment</li>
<li>Occasional travel for training or other business purposes</li>
<li>Perform all other duties as assigned</li>
</ul>
Cummins-Wagner gives back to their employees:
<ul>
<li>Employee Stock Ownership Program</li>
<li>Bonus Program</li>
<li>Tuition and Certification Fee Assistance</li>
<li>401k Match</li>
<li>Flexible Spending Account</li>
<li>Comprehensive Health Insurance</li>
<li>Life Insurance</li>
<li>Long-Term Disability Insurance</li>
</ul>
 
Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit <a href="http://www.esopassociation.org" target="_blank">www.esopassociation.org</a>. Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

Application Engineer/ Technical Sales Representative

<h3>Job Description</h3>
Job Description
Position Location:
This position is located in Los Alamos, New Mexico.
Los Alamos is a tight-knit mountain community that consistently ranks as one of Livability.com’s Best Small Towns in America. The city is a top spot for outdoor enthusiasts as it has more than 120 hiking and biking trails, and residents enjoy easy access to the Pajarito Mountain Ski Area. Thanks to the University of New Mexico-Los Alamos’ presence in the area, Los Alamos also has a college-town vibe that’s a major draw for young professionals, families and retirees.
426.2: This position is subject to DOE Order 426.2, Personnel Selection, Training, and Qualification Requirements for DOE Nuclear Facilities, which establishes entry-level requirements to ensure candidates selected for specific positions can successfully perform the requirements of the job.
Position Summary
The Subcontract Technical Representative (STR) is the point of contact for all of the technical aspects of the subcontract for moderate or high-hazard work and is responsible for technical oversight of a subcontractor's performance to include the safety, security, and quality requirements under a subcontract.
This is a matrixed position reporting to the Senior Manager, Subcontractor Technical Representative in Strategic Planning &amp; Integration. As the “home” organization, Mission Excellence is responsible for developing the policies, procedures and systems that will be implemented across the project and ensuring that those policies, procedures and systems are appropriately implemented by the STRs. Strategic Planning &amp; Integration will also be responsible for training and qualification of the personnel. STRs will take day-to-day direction from the N3B operations programs (ER and CH-TRU) to ensure they are supporting the priorities of the programs.
This position requires creativity and flexibility to meet new challenges and the expertise to apply appropriate solutions efficiently.
Essential Duties/Responsibilities (may include, but are not limited to):
<ul>
<li>Duties may include, but are not limited to:</li>
<li>Responsible for the field oversight and coordination of a given subcontract assigned by designating authority.</li>
<li>Coordinates technical oversight, appropriate training, site orientation, work package/procedure development, SME reviews and site access to assigned subcontractor(s). </li>
<li>Coordinates with SR, stakeholders, SMEs and requestors on pre-bid walk downs, meetings, oversight and execution schedule as required. </li>
<li>Provides input to the Subcontract Representative (SR) in the development of statements of work, contract exhibits, technical evaluations and schedules as needed. </li>
<li>Provides oversight of subcontractor compliance with safety, quality, cost, schedule, security and environmental performance within the terms of the contract and N3B program compliance.</li>
<li>Conducts field oversight of subcontractor activities, attends pre job briefing, and safety, event notification and fact-finding meetings as required. </li>
<li>Coordinates self-identified or subcontractor-identified SOW changes with the Project Manager, Subcontract Administrator and exhibit SMEs.</li>
<li>Maintains and ensures effective communication between the subcontractor and the N3B organization.</li>
<li>Coordinates closeout activities with the subcontractor and documents the completion of the fieldwork.</li>
<li>Maintains a current field file containing all documentation related to the subcontract. </li>
<li>Performs accounting duties to include accruals, man-hour reports and invoice reviews and approvals. </li>
<li>Coordinates subcontractor badging, TLDs, internal work permit reviews, submittals and approvals.</li>
<li>Tracks deliverables as required by the subcontract. </li>
<li>Performs additional duties as assigned.</li>
</ul>
Minimum Qualifications (Knowledge, Skills, Abilities):
<ul>
<li>Develop and apply highly advanced principles, concepts and techniques of project management.</li>
<li>Skill and ability to perform critical strategic tasks, interpret broad strategic and technical requirements through development and execution.</li>
<li>Experience in leading integrated project teams and stakeholders to implement the appropriate path to achieve regulatory closure of each site.</li>
<li>Excellent technical leadership and expertise specifically in the subject matters related to waste management (both radioactive waste and hazardous waste), RCRA, environmental site investigation, characterization and remediation, as appropriate for the specific position.</li>
<li>Excellent writing and planning ability to develop and review project documents.</li>
<li>Excellent coordination and communication skills to support project meetings with stakeholders.</li>
<li>Effective interpersonal skills (e.g. ability to lead a team, work as part of a team, communicate, work/interact effectively and amicably with people from diverse backgrounds and cultures and with diverse personal attributes).</li>
<li>Strong organizational, time management and attention to detail with the ability to exercise independent judgment.</li>
<li>Ability to set an agenda, organize and lead meetings with N3B, subcontractor management, SME’s and field personnel to reach consensus and furthering project goals. </li>
</ul>
Education and Experience Required:
Level 4:
Bachelor’s degree in a technical discipline combined with 10 years’ relative experience, preferably in a high hazard, high consequence industry such as nuclear operations or radioactive/hazardous waste management. Per DOE O 426.2, additionally must have 2 years of job related and 1 year of nuclear experience. 
Level 5: 
Bachelor’s degree in a technical discipline combined with 15 years’ relative experience, preferably in a high hazard, high consequence industry such as nuclear operations or radioactive/hazardous waste management. Per DOE O 426.2, additionally must have 2 years of job related and 1 year of nuclear experience. 
Business Associations: 
Level 4:
Serves as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.
Level 5: 
Serves as prime consultant and external spokesperson for the organization on highly significant
matters relating to policies, programs, capabilities, and long range goals and objectives.
Impact:
Level 4:
Effects of decisions are long-lasting and heavily influence the future course of the organization. Errors in judgment or failure to achieve results would result in the expenditure of large amounts of company resources.
Level 5:
Decisions affect the financial, employee, or public relations posture of the organization. Erroneous decisions or recommendations would normally result in failure to achieve goals critical to the major objectives of the organization.
Working Conditions and Physical Requirements: 
Normally assigned to perform work in an office environment with daily excursions to perform field oversight activities. Job performance requires adequate visual acuity and manual dexterity for meeting the requirements of the discipline. 
Safety, Security, and Quality
While working to achieve N3B LLCC objectives, the STR will ensure all activities and operations are performed in a safe and deliberate manner to include protecting the confidentiality and integrity of Personally Identifiable Information (PII). This role will maintain required safety, security and operational training; assure procedural and regulatory compliance; and make safety, security and quality an integral part of every task; including taking the necessary steps to stop work if continuing the job is unsafe or compromises security. 
Equal Opportunity 
N3B is an equal opportunity employer. N3B will ensure no applicant for employment or employee is denied equal opportunity because of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

Subcontract Technical Representative 4/5

<h3>Job Description</h3>
Job Description
Minimum Associate Degree or Technical School + Experience Must be Fluent in English At least have 3-4 years of professional experience in IT support. Temp to Hire Opportunity! Job Description: Onsite Technology Support provides in-person assistance to employee end users including: Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems. Training users on use of new technology and software An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices General Information: Provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions. Your Responsibilities: ¿ Troubleshoot issues throughout the facility &amp; with remote users along with: ¿ Printers ¿ manage supplies, provide troubleshooting, &amp; coordinate with technicians. ¿ Phones ¿ assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones. ¿ Accounts ¿ manage use &amp; upkeep of shared user accounts. ¿ Factory PCs ¿ manage deployment of hardware and setup of various types of software. ¿ Network ¿ assist with adding or modifying network connections &amp; cabling. ¿ Hardware ¿ assist &amp; manage various cabling and peripherals for user workstations. ¿ Work with multiple teams on IS &amp; IT needs for integration of new devices &amp; machines. ¿ Provide documentation of issues, solutions, and potential problems ¿ Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required. ¿ Take care of physical stock management of devices and accessories including CMDB updates ¿ Manage logistics by using local logistic providers to ship and move devices across locations. ¿ Identify and report risks that might downgrade OSS service quality. ¿ Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support. ¿ Host and support third-party technicians. ¿ Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality ¿ Follow given OSS governance (participate in meetings, follow escalation path, etc.) ¿ Follow OSS procedures defined in Runbook, SOPs, knowledge articles. Your Background ¿ Have completed a formal qualification or completed an apprenticeship in the field of information technology. ¿ At least have 3-4 years of professional experience in IT support. ¿ Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven
Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b 
<h3>Company Description</h3>
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

IT Technical Support

<h3>Job Description</h3>
Job Description
DIVISION: Administration
DEPARTMENT: Management Information Systems (MIS) 
UNION/GRADE: Unit 6/Grade 9
BASIC PURPOSE:
Configures, tests, and installs computer hardware, software and related peripheral products for MWRA staff. Provides Tier 1 and Tier 2 technical support, including troubleshooting hardware, software, and peripheral problems. Assists with the evaluation, testing and certification of new and emerging computer technology products. Assists MWRA staff with the introduction to new or modified computer environments.
SUPERVISION RECEIVED:
Works under the general supervision of the Program Manager, MIS Operations.
On specific IT projects may be supervised by a team lead or project manager.
SUPERVISION EXERCISED:
On specific projects may be leading other Technicians to introduce new or modified computer environments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Provides Tier 2 technical support including troubleshooting, testing, and resolving a wide variety of computer hardware, peripheral devices, and software related issues. This includes but is not limited to PCs, printers, mobile devices, and network equipment, along with security issues including virus patterns, OS Patches, and application fixes.</li>
<li>Assists with Helpline technical support for user requests received in person, by email, phone or ticketing system based on operational needs.</li>
<li>Configures, tests and installs computer hardware, software, and peripheral products for the MWRA.</li>
<li>Participates on computer hardware, software, network, or peripheral device project teams to assist MWRA users with introduction to new or modified computer environments.</li>
<li>Works with vendor support as needed to troubleshoot issues.</li>
<li>Follows all established documentation and inventory procedures.</li>
<li>Travels to MRWA sites as needed to provide onsite technical support</li>
<li>Documents steps to address, troubleshoot and resolve Tier 1 and Tier 2 technical support responses related to computer hardware, peripheral devices, software and other related technical support calls Program Manager, MIS Operation and Hardware Maintenance Specialist</li>
<li>Utilizes Maximo ticketing system to track all service requests and update MWRA device information. </li>
</ul>
SECONDARY DUTIES:
Perform related duties as required.
MINIMUM QUALIFICATIONS:
Education and Experience:
<ul>
<li>A Bachelor's degree in management science, engineering management, computer science or related field; and</li>
<li>A minimum of two (2) years' experience with Technical Support Technician duties: or</li>
<li>Any equivalent combination of education or experience.</li>
</ul>
Necessary Knowledge, Skills and Abilities:
<ul>
<li>Knowledge of computer hardware, software and peripheral operation.</li>
<li>Demonstrated ability to troubleshoot, diagnose and resolve PC hardware, software and peripheral device problems.</li>
<li>Excellent analytical and interpersonal skills.</li>
<li>Strong written and oral communication skills.</li>
<li>Knowledge of the following:</li>
</ul>
<ol>
<li>Operating System/Environments: Current Microsoft Windows Desktop and Server Operating Systems, Mac OS.</li>
<li>Desktop Productivity Software: Current Microsoft Office Suite.</li>
<li>Graphics/Presentation Software: such as Corel Draw, PowerPoint, Visio, Adobe Suite, AutoCAD, Fast Stone and Arc Info Suite.</li>
<li>Hardware Environment:Desktops, mobile devices, multi-function devices, audio-visual equipment and various peripherals.</li>
<li>Network: Ethernet, TCP/IP, Wireless Networks, Active Directory and DNS concepts;</li>
<li>Ticketing software: such as Maximo ICD, Remedy, Salesforce.</li>
<li>Unified communications platforms: such as WebEx, MS Team.</li>
</ol>
SPECIAL REQUIREMENTS:
A valid Massachusetts driver's license for travel between worksites.
A+ or a specific OEM certification.
ITIL Foundations Certification or the ability to obtain within a year.
Windows OS and Office Suite certifications.
TOOLS AND EQUIPMENT USED:
Office equipment as normally associated with the use of telephone, copy, fax machines, MFDs and personal computers including word processing and other software.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand and talk or hear. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; taste or smell.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee occasionally works in various field settings and in an office environment. The employee regularly works near moving mechanical parts, and is occasionally exposed to risk of vibration. The employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is a moderately loud office setting.
Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.

Technical Support Analyst

<h3>Job Description</h3>
Job Description
Fujitsu Frontech North America Inc./Fulcrum Biometrics, Inc.
Job Posting
Technical Support Specialist 
Full Time - Regular
San Antonio, TX, US
Pay Rate: The starting base pay for this role is USD $20.00 per hour. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future
Non-Exempt/Exempt: Non-exempt
Job Status: Full-time
Location: San Antonio Office - must be able to be on site to work with equipment
Reports To (Position): Operations Manager 
Summary
Fujitsu Frontech/Fulcrum Biometrics is seeking a results-oriented individual with the desire for a career in technical support to join our growing team. The successful candidates will possess a professional and take-charge style with the motivation to meet and exceed customer expectations. 
Technical Support Specialist is responsible for developing and maintaining overall excellence in product/service deployment and support. Supports customers by providing functions relating to deliverability, serviceability and supportability of offered products. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the position include, but are not limited to:
<ul>
<li>Identifies, investigates and resolves users’ problems with computer software and hardware within a timely manner. (Phone, Email, Chat, etc.)</li>
<li>Participates in the after hours, on-call rotation for 24-hour emergency coverage</li>
<li>Troubleshoots and replicates problems reported on device hardware and or software platforms from direct customers, SDK/hardware integrators and others</li>
<li>Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction Resolves tickets within established SLAs. Raises issues that require management attention or involvement</li>
<li>Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies</li>
<li>Creates and maintains FAQs, guides and other support tools</li>
<li>Creates and maintains support procedures and policies</li>
<li> Must have the ability to easily learn custom software and hardware systems</li>
<li>Provides feedback to managers when significant products/services failures occur and works with the affected department heads to help solve the issue(s)</li>
<li>Research and provide recommendations on environmental and process changes to solve technical issues or concerns using root cause analysis</li>
<li>Engage in current or new product/service discussions</li>
<li>Regular work site attendance</li>
</ul>
Other Duties and Responsibilities: 
<ul>
<li>Review and modify pre-existing Fulcrum owned Support documentation for serviceability requirements, provide technical feedback for implementation of operational changes for or relating to Support center operations</li>
<li>Assist the team in achieving established goals and departmental objectives</li>
<li>Maintain day-to-day management and administration of projects and provide upper management weekly project briefings</li>
<li>Perform quality work within deadlines with or without direct supervision</li>
<li>Adhere to company policies, and quality guidelines</li>
<li>Support continual improvement efforts</li>
<li>Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organization</li>
</ul>
QUALIFICATIONS 
<ul>
<li>Must be able to pass a (Fingerprint) background check (with the FBI)</li>
<li>Familiarity with printers and supporting print jobs, printer alignments, etc.</li>
<li>Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skills</li>
<li>Effective listening skills</li>
<li>Understanding of Windows and basic networking skills</li>
<li>Experience with Windows a must and Linux operating systems a plus</li>
<li>Experience with Android or iOS operating systems</li>
<li>Experience in providing customer services</li>
<li>Ability to comprehend overall design of complex equipment such as criminal booking systems, applicant LiveScan systems, complex access control systems and sophisticated logical access solutions such as login and single sign-on systems</li>
<li>Ability to directly interface with hardware and software design/development personnel to identify product technical issues and or design flaws</li>
</ul>
<ul>
<li>Self-motivated individual that proactively looks for ways to assist and improve the overall organization</li>
<li>Ability to quickly grasp and internalize complex systems and products</li>
<li>Perform quality work within deadlines with or without direct supervision</li>
<li>Interact professionally with other employees, customers, and suppliers</li>
<li>Ability to multi-task and work under pressure</li>
<li>Ability to analyze detail and perform structured decision-making on a daily basis</li>
<li>Must be able to identify and recommend best course of action from several alternatives</li>
</ul>
<ul>
<li>High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks </li>
<li>Strong focus on quality both in product and outcome</li>
</ul>
EDUCATION and/or EXPERIENCE 
Associate or bachelor’s degree (B.S.) in a technical field preferred and 2+ years of technical support/help desk related experience; or an equivalent combination of education and experience preferred. 
CERTIFICATES, LICENSES, REGISTRATIONS
A+ certified (or equivalent) technician a plus, but not required.
COMPUTER SKILLS 
Demonstrate ability to use a computer and applicable computer software. Proficiency in MS Office - Outlook E-mail, MS Office Word, Excel, PowerPoint. Familiarity with ticketing systems for tracking and clearing service and support issues a plus. Knowledge of management information systems including computer networks, data processing and storage systems as well as telecommunications systems a plus. 
LANGUAGE SKILLS 
Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
 
Employment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc. (“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA, and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local laws.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Summary of Position:
The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments.
Essential Functions:
<ul>
<li>Install, configure, and maintain Denali Solutions at customer locations </li>
<li>Collaborate with clients to understand their unique requirements and provide tailored solutions</li>
<li>Conduct on-site assessments to ensure compatibility and optimal performance of systems</li>
<li>Provide training to client's staff on the operation and maintenance of installed systems</li>
<li>Collaborate with the engineering team to enhance and customize solutions based on client feedback</li>
<li>Maintain accurate documentation of installations, configurations, and troubleshooting procedures</li>
</ul>
<ul>
<li>Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization</li>
</ul>
Competencies:
<ol>
<li>Ensures Accountability</li>
<li>Tech Savvy</li>
<li>Communicates Effectively</li>
<li>Values Differences</li>
<li>Customer Focus</li>
<li>Resourcefulness</li>
<li>Drives Results</li>
<li>Plans and Prioritizes</li>
<li>Decision Quality</li>
<li>Self-Development</li>
</ol>
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
<ul>
<li>High School Diploma</li>
<li>1-3 years of Experience</li>
</ul>
Qualifications:
<ul>
<li>1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications</li>
<li>Forklift certification or willingness to obtain</li>
<li>Strong ability to troubleshoot hardware and software problems</li>
<li>Travels to customer locations as necessary to provide service</li>
<li>Strong written and verbal communication skills</li>
</ul>
<ul>
<li>Attends regular ongoing education as scheduled by the employer or manufacturer of equipment</li>
</ul>
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Technical Support Specialist I

<h3>Job Description</h3>
Job Description
As a member of the company’s Information Technology team, the Technical Support Intern provides a broad range of support for associated teams and end users. A primary role for the Technical Support Intern is to assist the Technical Support Specialists with various IT tasks in our Headquarters in downtown Denver to assist end users with computer, printer, phone systems, and basic support for enterprise end user needs. This role will work part time, about 20 hours per week, for a 6-month internship period. 
Duties:
<ul>
<li>Assist team in providing support to end users. </li>
<li>Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, deskside support, and other general IT tasks.</li>
<li>Assist team support internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems.</li>
<li>Assist with setting up desktop/laptops, software, and access for new hires. </li>
<li>Assist with enhancing and updating documentation on business processes and technologies to improve end-user support.</li>
<li>Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support.</li>
<li>Gain exposure and baseline ability on various tools and technical controls used in day-to-day support for an enterprise IT support team on the following:</li>
</ul>
<ul>
<li>Tech Support: Active Directory, creating users, distribution list, and security groups, office 365 Admin, configuring IP phones, phone, imaging and deploying software, remote users support, troubleshooting hardware and software issues, information security best practices and policies, visual and audio support, ticketing system, and time management and teamwork.</li>
<li>Systems: Physical and Virtual server builds and management, storage Area Network, Windows and Linux server operating systems, virtualization, and Exposure to common corporate applications</li>
<li>Network: Network WAN routing, layer 2 switch configuration, VLAN configuration, Wireless network concepts, Network device tracking and troubleshooting, Physical network cabling</li>
</ul>
Requirements
Knowledge, Skills &amp; Abilities:
<ul>
<li>Able to work in-person in our downtown Denver office. This role is not a remote position.</li>
<li>Able to work 3-5 days/week in-office during normal business hours for 6-month period. </li>
<li>Team and customer service orientation focus while working well as part of a group. </li>
<li>Ability to learn and follow predefined support processes to take tasks to completion successfully. </li>
<li>Ability to work in a fast paced, dynamic, and high achievement environment with a strong work ethic.</li>
<li>Grace under pressure and a sense of urgency that puts the customer first</li>
</ul>
Education and Experience:
<ul>
<li>Junior or Senior in College or trade school program required, Senior preferred. </li>
<li>Currently enrolled in trade school or college program with technology or IT focus. </li>
<li>Experience with the Microsoft products (e.g. Windows 10, Office Suite / O365, etc.) or general networking is a plus.</li>
<li>Experience with desktops, laptops, printers, and similar hardware technologies is a plus. </li>
<li>Certification are a plus (in Microsoft, Cisco, A+ or Security+, etc.). </li>
</ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. 
Compensation:
Compensation for this role includes an hourly rate between $20 - $25.
This position is expected to be open for applications through February, 27 2025.
Benefits
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
<ul>
<li>First-day medical insurance through Cigna with generous premium cost coverage</li>
<li>Dental insurance through Delta Dental</li>
<li>Vision insurance through VSP</li>
<li>Telemedicine through MDLive for Cigna</li>
<li>Healthcare and dependent care flexible spending account (FSA) plans</li>
<li>Health saving account (HSA) plans for employees participating in the High Deductible Health Plan</li>
<li>Life, AD&amp;D, short-term disability, and long-term disability insurance fully paid by the company</li>
<li>Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance</li>
<li>First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution</li>
<li>Discretionary annual bonus and equity incentive plan</li>
<li>Employee stock purchase plan (ESPP) with a 15 percent discount</li>
<li>16 days of paid time off (PTO)</li>
<li>11 paid company holidays and additional floating holidays</li>
<li>School visitation and elder care paid time off</li>
<li>Parental leave, adoption and surrogacy benefits, and family planning/fertility support</li>
<li>Wellness reimbursement program &amp; wellness incentive program</li>
<li>Free parking or a company contribution toward a public transit pass</li>
<li>Education reimbursement and student loan debt assistance program</li>
<li>Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program</li>
<li>Pet insurance</li>
<li>Charitable matching program</li>
</ul>
Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.
Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to <a href="https://www.coresite.com/applicant-privacy-notice" target="_blank">https://www.coresite.com/applicant-privacy-notice</a>.

Technical Support Intern

<h3>Job Description</h3>
Job Description
At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we’re looking for a highly skilled and experienced talent to join our dynamic team.
Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor.
Learn more at: <a href="https://www.armor.com" target="_blank">https://www.armor.com</a>
This is a hybrid role requiring in-office presence at the Plano, TX location once per month.
Summary
This role leads a team that takes pride in delivering an outstanding customer experience. Your primary role involves managing a team of Technical Support Engineers who assist customers in resolving technical challenges. Duties include all aspects of people management, assisting Engineers with understanding and prioritizing their case work, managing case issues, and ensuring process compliance within the team. You will be independent, positive, self-motivated, proactive, results-oriented and able to monitor and report on your team's performance KPIs. You are collaborative by nature and enjoy mentoring team members. Essential Duties and Responsibilities(Additional duties may be assigned as required)
<ul>
<li>Manage a team of Onboarding / Technical Support Engineers to achieve business objectives around Customer Satisfaction, metrics attainment and operational excellence.</li>
<li>Ensure direct reports use the resources, tools, information, and processes necessary to deliver effective technical solutions to customers.</li>
<li>Ensure the delivery and completion of technical and soft-skills training for direct reports.</li>
<li>Manage workflows and schedules for direct reports to ensure adequate shift coverage.</li>
<li>Manage and communicate about customer issues for your direct reports when necessary.</li>
<li>Collaborate with other groups such as Product Engineering, Procuct Management, Customer Success Team and Support Operations.</li>
<li>Committed customer advocate, continuously evaluating the support experience and contributing to the ideation and execution of programs to improve customer experience.</li>
<li>Serve as a manager, mentor, knowledge resource, and escalation point for your direct reports, building credibility and trust within your team.</li>
<li>Review team KPIs case management daily</li>
<li>Conduct interviews and hire team members.</li>
<li>Participate in projects as required. </li>
</ul>
REQUIRED SKILLS
<ul>
<li>Must be able to commute to Dallas, TX office locations</li>
<li>10+ years of experience in technical support.</li>
<li>3+ years of experience in management or team leadership roles.</li>
<li>Strong knowledge of technical support best practices.</li>
<li>Excellent communication and interpersonal skills, with the ability to work effectively across diverse teams.</li>
<li>Demonstrated ability to lead, motivate, and inspire teams to achieve goals.</li>
<li>Proficiency in using customer support software and ticketing systems.</li>
<li>Strong understanding of incident response and threat mitigation strategies.</li>
<li>Proven experience in managing security-related support escalations effectively.</li>
<li>Demonstrated experience with cybersecurity tools and platforms, including:
<ul>
<li>Endpoint Detection and Response (EDR) tools</li>
<li>Intrusion Detection/Prevention Systems (IDS/IPS)</li>
<li>Firewall management and configuration</li>
<li>Vulnerability scanning and assessment tools</li>
<li>Multi-factor authentication (MFA) systems</li>
</ul>
</li>
<li>Demonstrated commitment to advocating for and resolving customer issues.</li>
<li>Experience working as part of a global organization.</li>
<li>Ability to work in a fast-paced, changing and results oriented atmosphere.</li>
</ul>

WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role – we want talent who will help us write the next chapter of our growth story.
 Armor Core Values:
<ul>
<li>Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges.</li>
<li>Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances.</li>
<li>Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection.</li>
<li>Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes.</li>
<li>Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes.</li>
</ul>
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. 
Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Manager Technical Support

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
 Company Description: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. The Job Overview This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry. Responsibilities 
<ul>
<li>Coordinate scheduling between several service providers and the internal teams shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.</li>
<li>Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.</li>
<li>Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.</li>
<li>Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.</li>
<li>Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.</li>
<li>Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.</li>
<li>Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.</li>
<li>Maintain a deep understanding of the organizations products, services, and technical infrastructure.</li>
<li>Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.</li>
<li>Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.</li>
<li>Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.</li>
<li>Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.</li>
</ul>
Requirements and skills 
<ul>
<li>Bachelors degree in computer science, engineering, a related field, or equivalent experience.</li>
<li>Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.</li>
<li>You have 5+ years of customer technical support experience where you solved problems that were technical.</li>
<li>You are flexible. While you have a set schedule there may be times where you need to cover for your team.</li>
<li>Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.</li>
<li>You have a background in EV charging or experience at an existing organization.</li>
</ul>
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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