<h3>Job Description</h3>
Job DescriptionJob Description 
Department
Technology Department 
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Computer Technician - IT
Reports to
Gonzalo Quezada 
Title
Systems Engineer
Position type:
 Full time
 Part time
 Contract
 In house
Shift hours: 40 weekly
Operating: Monday to Sunday: Rotating
 Extent
 No extent
General purpose
Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service.
RESPONSIBILITIES AND COMPETENCES
- Respond to queries that are generated by clients or employees of our institution.
- Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed.
- Create or manage the virtual platforms that exist in the company and the users or emails that are used for work.
- Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them.
- Manage the network of internal servers that are owned.
- Create manuals that determine the performance of the devices that are available in the company.
- Create an inventory of the products that are served by the technical support area.
- Create backup copies in the areas that need it and keep the computer virus-free and out of danger.
- Manage the internet connectivity and telephone services of the company.
- Develop training with basic aspects for the institution's staff.
- Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
- Experience in support work (HelpDesk)
- Experience with computer hardware work.
- Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems)
- Trained to work under pressure and able to respond to high volume of work.
- Ability to work in a team.
- Good verbal and written communication, interpersonal and problem solving. 
Academic requirements
- University or technical studies in the computer science area.
DEMANDS
- I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions
- Exposed to use of computerized equipment at all times to perform its functions
- Vision, speaking and listening are required to perform their functions and capable of being understood
- Be available to work overtime in cases of operational need that may be required
- Travel requirement if necessary, to the Dominican Republic facilities
APPROVED by
Maria Miranda De Jesús
Title
HR &amp; Finance Director
Employee sing
Date
 
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
 
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928
 Monday to Sunday, rotative schedules. 40 hours per week.

Computer Technician - IT

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a Senior Manager, you will be responsible for developing and motivating a team of technical experts while leading day-to-day operations of the technical support team. Duties include facilitating the resolution of cases and spearheading engagement with Engineering, Customer Success and Professional Services teams. You will be a technical leader, responsible for leading a growing team of experienced technical support engineers to deliver a world class support experience. This role will report directly to the Director of Technical Support within North America.
As a Senior Support Manager you will:
<ul>
<li>Be responsible for the coaching and mentoring a team of experienced support engineers</li>
<li>Develop growth plans for your direct reports to drive continuous improvement and development. </li>
<li>Utilize a data driven approach to assess team performance </li>
<li>Develop and/or enhance best practices, processes, and procedures to increase efficiency</li>
<li>Use data from cases, escalations, and the field to understand trends</li>
<li>Manage customer escalations by engaging directly with our customers and coordinating resources within Ping to resolve issues</li>
<li>Review and respond to CSAT responses submitted by our customers</li>
<li>Manage the daily influx of cases and service requests to ensure issues are appropriately prioritized and addressed in a timely manner</li>
<li>Assess engineer casework for quality and consistency</li>
<li>Work closely with global teams to ensure a uniform customer experience</li>
<li>Work with operations and support leadership on the development and continuous improvement of Intelligent Swarming and Knowledge Centered Support programs</li>
</ul>
You Have:
<ul>
<li>12 years related experience providing technical support or application support at an Enterprise level</li>
<li>Experience with triaging and analyzing complex customer issues</li>
<li>Experience working cross-functionally across multiple teams to resolve issues</li>
<li>Understanding of DevOps best practices and experience with IAM</li>
<li>An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support</li>
<li>Experience coaching and/or leading teams of 5+ engineers</li>
<li>Experience with report building and data analysis</li>
<li>Experience using data to evaluate and improve processes </li>
<li>Passion for customer service</li>
<li>Excellent team player </li>
</ul>
Salary Range 148,640.00 - 185,800.00 USD
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Sr Manager, Tech Support

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are looking for a Network Analyst to join our team!
General Summary: 
The Network Analyst is a member of the Ritter Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.
Essential Job Functions:
<ul>
<li>Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;</li>
<li>Documents and reports all network incidents and outages according to policy;</li>
<li>Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;</li>
<li>Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;</li>
<li>Activates voice and data services across copper, fiber and Ethernet platforms;</li>
<li>Participates in a team environment; providing valuable input and suggestions;</li>
<li>Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;</li>
<li>Participates in a 24x7x365 (3) shift rotation;</li>
<li>Performs all other related duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Knowledge of telecommunications products and services;</li>
<li>Foundational understanding of computers and networks;</li>
<li>Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;</li>
<li>Demonstrated understanding of the OSI layer;</li>
<li>Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;</li>
<li>Skill in scripting and front/back-end development;</li>
<li>Skill in commonly used software such as Visio, Excel, Word, and Power Point;</li>
<li>Skill in oral and written communication;</li>
<li>Skill in reading and interpreting technical documents and information;</li>
<li>Ability to follow policies and procedures;</li>
<li>Ability to multi-task and effectively manage multiple high-impact projects</li>
<li>Ability to be detail oriented while keeping the bigger picture in mind;</li>
<li>Ability to work well individually and in a team environment.</li>
</ul>
Education and Experience:
Bachelor’s Degree in Engineering, Computer Science, or a similar technical field is preferred. 1.5 years of relevant experience required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. 
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Network Analyst

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
Position Summary
Ping Identity is seeking a strategic and execution-focused Senior Director of Professional Services, Americas to lead our Americas services team. This individual will play a critical leadership role in driving bookings, delivering outstanding customer outcomes through co-delivery with partners, and elevating the execution and scalability of our delivery operations. As a core member of the PS leadership team, this role is instrumental in growing revenue, improving margin, and developing top talent within the region.
Key ResponsibilitiesSales Partnership &amp; PS Bookings
- Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. - Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings. - Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. - Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.
Partner Execution &amp; Co-Delivery
- Execute a "Partner First" strategy by developing strong delivery models and operational interlocks with strategic partners. - Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance. - Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.
Delivery Excellence &amp; Operational Execution
- Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. - Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. - Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).
Team Leadership &amp; Talent Development
- Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. - Drive a culture of collaboration, innovation, and customer obsession. - Champion the career development of team members through clear growth paths, coaching, and performance management.
What Success Looks Like
- You're seen as a trusted partner by both Sales and Customers, influencing large strategic deals. - Partner-led delivery scales effectively, without compromising quality or customer satisfaction. - The region hits or exceeds key metrics: bookings, utilization, margin, and NPS. - Your team is engaged, growing, and high-performing, with clear paths for development.
Qualifications
- 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery. - Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity. - Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models. - Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT. - Skilled in navigating complex client environments and executive-level stakeholder management. - Strong people leadership and organizational development skills. - Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred. - Ability to travel within the Americas up to 30%.
Salary Range: $182,000 - $236,000 + variable pay
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Sr. Director, Professional Services - America

<h3>Job Description</h3>
Job Description
Position: Influencer &amp; Affiliate Marketing Coordinator
FSLA Status: Full-time/Exempt
Location: Newport Beach, CA
Travel: N/A
Salary Range: $25hr - $31/hr
 
About Us
At Best Choice Products, our mission is to develop the world's best-selling products inspired by real people. For over 20 years, our e-commerce retail brand has been committed to developing products for families everywhere. Our diverse catalog includes outdoor living, lawn &amp; garden essentials, toys &amp; games, home furniture, and even seasonal decor. As we like to say, there's something for everyone in the family! Our success is best defined by a collaborative culture full of inspired minds and a willingness to contribute new ideas. Some of our most rewarding moments include being part of the Inc. 5000 list of fastest-growing private companies in America and a Top Workplace (2022) by the Orange County Register! Please visit our website for more information.

Scope of the Role
The Influencer &amp; Affiliate Marketing Coordinator supports the company’s influencer and affiliate campaign initiatives, with a focus on influencer and affiliate communication and campaign logistics. This entry-level role assists with the smooth execution of campaigns supporting our DTC website, TikTok Shop, Amazon, and other retail marketplace partners as needed. The Coordinator will work closely with internal teams and external partners to support organic and paid initiatives while gaining hands-on experience in influencer and affiliate marketing.

Reporting Structure
The Influencer &amp; Affiliate Marketing Coordinator is a member of the Brand Team and reports to the Senior Influencer &amp; Affiliate Marketing Manager. This position also partners with cross-functional stakeholders and leaders within the organization. 

Essential Functions &amp; Key Responsibilities
<ul>
<li>Support day-to-day influencer and affiliate communication and campaign tracking.</li>
<li>Assist with onboarding new affiliates by coordinating communication, sharing resources, and ensuring smooth setup in respective tracking platforms (TikTok Shop, Impact, Levanta).</li>
<li>Ensure all creator-facing communication reflects brand voice and campaign goals.</li>
<li>Maintain clear, ongoing communication with affiliates regarding promotions, campaign details, and incentives.</li>
<li>Provide logistical support for LIVE shopping.</li>
<li>Support in-office content days with creators, managing scheduling and use of our showrooms and studios.</li>
<li>Assist in the creation and distribution of campaign briefs to affiliate partners.</li>
<li>Monitor creator engagement and assist in tracking affiliate performance metrics.</li>
<li>Support growth by gathering feedback from affiliates and creators to improve processes and strengthen partnerships.</li>
<li>Assist in compiling performance updates and sharing highlights with the Brand and Channel teams.</li>
<li>Work cross-functionally with other teams to support day-to-day operational tasks </li>
</ul>
Qualifications &amp; Required Experience
<ul>
<li>Bachelor’s degree in Marketing, Communications, or related field preferred.</li>
<li>1–2 years of experience in marketing, influencer/affiliate programs, or campaign coordination (internship or entry-level experience welcome).</li>
<li>Strong organizational and project management skills with attention to detail.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Comfortable working with data to track and report on campaign performance.</li>
<li>Proficient in Microsoft Office 365 (Excel, PowerPoint, Outlook); experience with affiliate/influencer platforms a plus.</li>
<li>Self-motivated, eager to learn, and able to thrive in a fast-paced environment.</li>
</ul>
Benefits &amp; Perks
Join us and experience a workplace where benefits and perks are designed with you in mind.
<ul>
<li>Flex Fridays: Enjoy the flexibility of working from home and kick off your weekends early with half-day Fridays, all year long.</li>
<li>Comprehensive Health Coverage: Inclusive medical, dental, vision, life, and supplemental insurance plans to keep you and your family healthy.</li>
<li>Support When You Need It: Our Employee Assistance Program is here to provide confidential support for personal and work-related issues.</li>
<li>Future-Forward Financials: Secure your future with our 401k plan, complete with up to a 3% company match.</li>
<li>Time to Recharge: Enjoy vacation time, paid holidays, and sick days to rest and recharge.</li>
<li>Fuel Your Day: Delight in a variety of snacks and drinks to keep you energized, including the occasional catered lunch.</li>
<li>Exclusive Discounts: Take advantage of our generous employee discount on our products, plus occasional product giveaways and raffles.</li>
<li>Play Hard: Unwind with our on-site arcade games and ping pong to connect with colleagues.</li>
<li>Stay Fit: Access our onsite gym or bicycles-for-borrow to keep your fitness goals on track.</li>
<li>Celebrate Together: Join us for milestone and birthday celebrations, as well as happy hours, quarterly team bonding events, and our annual holiday party.</li>
</ul>
Where to Find Us
<a href="http://www.bestchoiceproducts.com" target="_blank">www.bestchoiceproducts.com</a>
Facebook, Instagram, X, TikTok, Pinterest, and YouTube
At BCP, we are committed to building a diverse and inclusive workplace where everyone can thrive. Best Choice Products proudly provides equal employment opportunities to all employees and applicants, embracing differences in race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, and gender identity. Discrimination and harassment of any kind have no place here.

Influencer & Affiliate Marketing Coordinator

<h3>Job Description</h3>
Job DescriptionDescription:
 
Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Healthcare Customer Service Representatives to join our team in the U.S.
 
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
Why Peak Support?
 
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.
 
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
 
Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.
 
Work from Home PLUS
 
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
 
Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.
 
About The Role
 
Our Customer Experience (CX) Team is dedicated to supporting patients by delivering compassionate, accurate, and timely assistance across all communication channels. As a CX Associate, you will play a vital role in ensuring a positive experience for every individual who reaches out to us, whether by phone, email, live chat, or SMS 
 
 
Overall Responsibilities:
<ul>
<li>Provide support to patients contacting our organization via phone, email, live chat, and SMS.</li>
<li>Address a wide range of healthcare-related inquiries, ensuring each interaction is handled with empathy, accuracy, and confidentiality.</li>
</ul>
 
What you'll do:
<ul>
<li>Deliver exceptional customer service in every interaction, ensuring patients and providers feel heard, supported, and valued.</li>
<li>Respond to inbound inquiries through phone and non-voice channels (email, live chat, SMS), verifying necessary information and resolving issues within your scope.</li>
<li>Actively listen to each customer’s needs, demonstrating empathy and professionalism, and tailor solutions to their unique situations.</li>
<li>Meet and strive to exceed established quality and performance metrics.</li>
<li>Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer.</li>
<li>Learn and retain thorough working knowledge of all existing and new process and procedures.</li>
<li>Proactively identify and share key insights observed in handling volume with leadership.</li>
<li>Attend Team Meetings/additional training sessions as scheduled.</li>
</ul>
 
We're looking for individuals with:
<ul>
<li>Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and compassionately.</li>
<li>Strong active listening skills and the ability to use information provided by customers to address their needs effectively.</li>
<li>Demonstrated empathy and understanding, especially when handling sensitive or confidential healthcare information.</li>
<li>Consistent courtesy, patience, and confidence throughout all interactions.</li>
<li>Comfort in resolving sensitive issues and de-escalating challenging situations.</li>
<li>Ability to adapt and thrive in a fast-paced, dynamic healthcare environment.</li>
<li>Strong attention to detail and critical thinking skills, with a solution-oriented mindset.</li>
<li>Willingness to work weekends, holidays, and/or midday to evening shifts as required.</li>
</ul>
Requirements:

Remote Healthcare Customer Service Representative| US

<h3>Job Description</h3>
Job DescriptionSalary: $20.50 to $25 per hour, DOE 
Job Title: Analyst I, NOC (Tier I)
Department:Service Management Office &gt; Network Operation Center
Reports to: Service Operations Manager
 
Overview - About NoaNet
NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in Spokane, Washington. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNets members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at <a href="https://noanet.net/" target="_blank">https://noanet.net/</a>.
 
Purpose of Position: Technical position to provide on-shift surveillance, call management, first response troubleshooting and resolution of the companys Core &amp; Edge Network in order to provide the highest level of network availability by restoring service and minimizing call outs of Tier II NOC and Field / Network Engineering.
 
Positions Customer(s): NOANET Management, Network Users, and Internal NOANET Customer Support groups and all NOANET customers.
 
Essential Duties at All Levels in the Position: 
 
Customer Experience (CX): 
<ul>
<li> Answer all incoming service-related calls</li>
<li> Troubleshoot customer service issues- even those that are not our problem</li>
<li> Keep customers updated on trouble resolution progress (Ticketing, Email, Phone Call)</li>
<li> Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owner, including Engineering &amp; Field resources.</li>
<li> Customer focused operators</li>
</ul>
 
Network Management (NMS): 
<ul>
<li>24x7x365 Awareness</li>
<li>Awareness of Customer Needs &amp; Tendencies</li>
<li>Service Level Agreements (SLAs)</li>
<li>Maintenance (Reactive &amp; Proactive Prevention)</li>
<li>Escalate internally and externally as needed to expedite repairs and awareness</li>
<li>Evaluation of data to determine trends, chronic devices, regions, timeframes</li>
<li>Network focused operators</li>
</ul>
 
Job Qualifications at All Levels in the Position in KSAs
<ul>
<li>Demonstrated ability to work independently and as a member of a team.</li>
<li>Excellent oral and written communications skills required.</li>
<li>Ability to track and document multiple network events accurately.</li>
<li>Ability to monitor the network to ensure network availability to all system users.</li>
<li>Proper phone etiquette with all customers 24x7 and provide clear, concise and consistent communications.</li>
</ul>
 
With a focus in Communications (COMS): 
<ul>
<li>Capable of demonstrating knowledge of Ticketing Systems.</li>
<li>Ability to establish and monitor outage bridges.</li>
<li>Ability to communicate the technical and regulatory status of the NG911 Network.</li>
<li>Responsible for direct customer communication and escalation.</li>
<li>Provide technical assistance and training to internal and external groups to resolve problems affecting customers.</li>
</ul>
 
With a focus in Network &amp; Technology:
<ul>
<li>Demonstrated knowledge in LAN/WAN technologies, internet and server platforms.</li>
<li>Ability to diagnose basic routing problems.</li>
<li>Basic understanding of network concepts such as Packet Loss/Jitter, Ping, Throughput, Availability.</li>
<li>Demonstrated knowledge of IP protocols and address spacing, IP routing and switch components.</li>
<li>Basic understanding of one or more of the following protocols: RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi.</li>
<li>Basic Knowledge of MPLS Networking, Ethernet Switch and IP Routing</li>
<li>Respond to circuit and facility outages within NOANETs network. Isolate outages and work with appropriate technical groups to restore service.</li>
<li>Diagnosis of basic routing problems.</li>
<li>Perform daily operational checks on all network elements and associate equipment to maximize reliability.</li>
</ul>
 
Certifications Preferred: Industry specific certifications are highly valued and can contribute toward education. Certifications of preference: Network+, Nokia, CCENT, CCNA (Cisco), Juniper certifications. 
 
Analyst I, NOC (Tier I):
 
<ul>
<li>Additional Job Requirements: Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures. </li>
<li>Years of Experience required to meet minimum qualifications: Minimum of one year of increasing responsibility and experience in a telecommunications central office environment is required. </li>
<li>Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Associates degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.</li>
</ul>
Job Requirements: At All Levels Reporting Relationships: 
Position reports to: Assigned Manager/ Supervisor of Department 
Number of Direct Reports: N/A
Physical Requirements: This is an office position but does require occasional work with other groups. Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Strength and coordination sufficient to perform job duties.
 
Working Conditions: Work is normally performed in an office environment with long periods of computer work. hift work, overtime and travel is required. Position is subject to dealing with difficult people and situations. Occasional exposure to inside/outside work; noise; standing; hot/cold temperatures; vibration; cramped quarters.
 
Special Conditions: Required to participate in a rotational schedule working at the NOC; responsibility will include training of lower level Analysts; troubleshooting complex customer issues using any and all required skills to perform the necessary duties; and consulting with employees, other departments, and/or management to determine root cause of an incident, outage or failure of services and corrective actions.
 
Background /Security Conditions: Based on the positions business needs, background and security checks are subject to Level 1 background checks.
 
Driving Requirements: Must maintain and possess a valid drivers license, proof of insurance, and a satisfactory driving record.
 
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 
 
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.

Analyst I, NOC (Tier I)

<h3>Job Description</h3>
Job DescriptionJob Description 
Ingram Content Group&nbsp;(ICG) is currently seeking a Director, Applications and Integration Development to&nbsp;join our team in&nbsp;LaVergne, TN&nbsp;(Greater Nashville area). This person provides leadership to development staff and managers.&nbsp;&nbsp; Acts as a cooperative leader in the creation of innovative, cost-effective, bug-free interactive software solutions.&nbsp; Works with customers, business partners, technical staff, and other key stakeholders to resolve complex problems with software and responds to suggestions for improvements and enhancements.&nbsp; Manages the application product portfolio and provides strategic vision and leadership.&nbsp; Communicates with the Product Advisory Board to develop, manage, and maintain advanced product line roadmaps, priorities and timelines. This position will be hybrid and work from the Ingram headquarters 4 days per week.
Want to help explore and build new ways to deliver content to the world?&nbsp;
At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!&nbsp;
The ideal candidate will have the following minimum qualifications:
<ul>
<li>Bachelor’s degree in computer science or related field</li>
<li>10+ years’ experience in Application Development, EDI and Integration</li>
<li>Experience leading EDI teams using IBM Sterling suite of Products like B2Bi, PEM, API Governance, gateway etc.</li>
<li>5+ years management corporate IT experience</li>
</ul>
We have a preference for:
<ul>
<li>Experience working on tool consolidation without compromising the technical and business capability enablement</li>
<li>Knowledge of any UI/UX Front-End frameworks like React or Vue.js</li>
<li>Ability to use major RDBMS like MySQL or PostgreSQL or SQL Server and any form of NoSQL like Mongo or Couchbase to invest in developing trends and core skills</li>
<li>Knowledge of modern project life cycle methodology (Lean RUP, agile), Service Life Cycle (SLC), Release and Change</li>
<li>Knowledge of Java, .NET or other relevant core development language.</li>
<li>Knowledge of B2C Customer Service</li>
<li>Knowledge of cloud best practices and technologies.</li>
<li>Knowledge of DevSecOps best practices.</li>
<li>Ability to learn and employ new applications</li>
<li>Ability to work on a team</li>
<li>Problem solving skills</li>
<li>Ability to create schedules, and meet deadlines and milestones</li>
</ul>
The Director of Application &amp; Integration Development key responsibilities are:
<ul>
<li>Lead all the efforts in the Application Engineering and Integration Services areas.</li>
<li>Mentor, coach, and develop Managers, Principals and Engineers.</li>
<li>Assesses and comments on code as it is developed.</li>
<li>Assist with identifying gaps in current capabilities and provide clear directions to the teams in managing the current while building the solutions for the future.</li>
<li>Assists the upper management by providing inputs for technology modernization strategies</li>
<li>Identifies Standards of code for “cross-pollination” to other projects.</li>
<li>Oversight for development of proposals and prototypes.</li>
<li>Manages software development processes.</li>
<li>Works closely with operation teams to insure sound operation and delivery of service.</li>
<li>Determines project assignments for development managers</li>
<li>Budgeting and tracking expenses regularly</li>
<li>Works directly with clients to integrate and support products.</li>
<li>Works with leadership team to plan future R&amp;D projects.</li>
<li>Investigates new technologies, creating prototypes for business teams.</li>
<li>Works with Account Managers and Business team on responses to client RFP’s and integration requests.</li>
<li>Determines new features with appropriate and effective design.</li>
<li>Works with direct reports to build technical strategy and roadmaps</li>
<li>Leads the discussion to deliver estimates for engineering efforts.</li>
<li>Determines/creates an effective structure and organization.</li>
<li>Engages with clients to understand their needs and demands&nbsp;</li>
<li>Assesses applicability of tools/software for development projects.</li>
<li>Researches solutions to bugs and other software performance issues.</li>
<li>Plan and executes the people related activities like Talent Management, employee training, succession planning and performance appraisals</li>
</ul>
Hiring Salary Range:&nbsp;$170,000k&nbsp;-&nbsp;$215,000k.&nbsp;This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional Information 
Perks/Benefits:
<ul>
<li>A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
<ul>
<li>20 vacation days &amp; 12 sick days accrued annually and 3 personal days</li>
<li>401K match, Life and AD&amp;D, Employee Assistance&nbsp;programs, Group Legal, &amp; more</li>
<li>Wellness program with access to&nbsp;onsite gym and basketball court for associates</li>
</ul>
</li>
<li>Encouraged continued education with our tuition reimbursement program</li>
<li>Financial and in-kind opportunities to engage with non-profits in your community
<ul>
<li>Company match program for United Way donations</li>
<li>Volunteer opportunities and in-kind drives for non-profits throughout the year</li>
</ul>
</li>
<li>Take breaks or brainstorm in our game room with ping pong &amp; foosball</li>
<li>Casual Dress Code &amp; Flexible Schedules (per team)</li>
</ul>
The world is reading,&nbsp;and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.&nbsp;
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
<ul>
<li>EOE-Race/Gender/Veterans/Disabled</li>
<li>We participate in EVerify.</li>
<li>EEO Poster in English</li>
<li>EEO Poster in Spanish</li>
</ul>

Director, Applications & Integration Development

<h3>Job Description</h3>
Job DescriptionJob Description 
Ingram Content Group (ICG)is hiring a&nbsp;Sr. Key Account Sales Manager&nbsp;to work with ourteam in our La Vergne, TN office. In this role, you’ll sell print and wholesale distribution services to existing and prospective book publishing accounts and clients in the content business.&nbsp; You will develop selling and service relationships throughout all levels of the Publisher’s organization.&nbsp; You’ll also develop and forecast sales targets and appropriately manage expenses within your account base.&nbsp; In addition, you will seek out and become comfortable with conference speaking, web-based presentations and other networking and selling activities.&nbsp; Your job will include creating meaningful deals with large accounts.&nbsp; You’ll assume a role of industry leader providing thought leadership to help soft sell into large, strategic publishers. You will effectively work with internal and external stakeholders to meet sales and growth targets.
Ingram Content Group (“Ingram”)&nbsp;connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Required Qualifications:
<ul>
<li>Bachelor’s degree or year-for-year experience</li>
<li>5 years’ experience in book publishing or printing</li>
</ul>
Preferred Skills:
<ul>
<li>Experience working for a Christian Publisher</li>
<li>Experience working for an academic publisher</li>
<li>Proven success in book sales or strong aptitude to learn</li>
<li>Strategic thinking skills</li>
</ul>
Key Responsibilities:
<ul>
<li>Develops and grows the pipeline of potential ICG accounts: identifying new opportunities while growing sales to existing accounts.</li>
<li>Leads strategic discussions with publishers regarding the publisher’s current and future print on demand, global fulfillment, distribution and sales needs for all Ingram products.&nbsp;</li>
<li>Develops and delivers solution-based proposals that address the needs of the publishers through Ingram’s current print offerings or the development of new offerings using Ingram’s core competencies.</li>
<li>Provides thorough reporting on the state of the accounts to include current results against projections, opportunities with current and prospective clients, market challenges and suggested resolutions on a continuous basis and through monthly business development meetings.</li>
<li>Works with sales teams to prioritize opportunities within existing accounts to maximize quick wins and long-term growth potential within accounts.</li>
<li>Represents Ingram Content Group and its expertise in the marketplace via conferences, presentations, speaking engagements and association involvement.</li>
<li>Conducts periodic business reviews with each publisher highlighting their entire relationship with Ingram Content Group.</li>
<li>Meets or exceeds budget goals.</li>
</ul>
Hiring Salary Range:&nbsp;$83,230k -&nbsp;$105,532k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:&nbsp; the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional Information 
Perks/Benefits:
<ul>
<li>A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
<ul>
<li>15 vacation days &amp; 12 sick days accrued annually and 3 personal days</li>
<li>401K match, Life and AD&amp;D, Employee Assistance programs, Group Legal, &amp; more</li>
<li>Wellness program with access to&nbsp;onsite gym and basketball court for associates</li>
</ul>
</li>
<li>Encouraged continued education with our tuition reimbursement program</li>
<li>Financial and in-kind opportunities to engage with non-profits in your community
<ul>
<li>Company match program for United Way donations</li>
<li>Volunteer opportunities and in-kind drives for non-profits throughout the year</li>
</ul>
</li>
<li>Take breaks or brainstorm in our game room with ping pong &amp; foosball</li>
<li>Casual Dress Code</li>
</ul>
Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.&nbsp;
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
<ul>
<li>EOE-Race/Gender/Veterans/Disabled</li>
<li>We participate in EVerify.</li>
<li>EEO Poster in English</li>
<li>EEO Poster in Spanish</li>
</ul>

Sr. Key Account Sales Manager

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
The Role:
As a Senior Sales Engineer at Ping Identity, you'll merge your enthusiasm for identity management with a commitment to customer success. In collaboration with our dynamic sales team and focusing on our New York market, you will engage in customer meetings, demonstrations, and proof of concepts, showcasing the business and technical benefits of our solutions. Your role is pivotal in enabling personal, team, and customer achievements through insightful and innovative solutions that meet technical and business needs.
This role offers the chance to showcase your technical and consultative skills, engaging with stakeholders of various roles and levels to understand and meet their technical requirements with cutting-edge solutions. Your expertise in Identity and Access Management (IAM) technologies will be key in delivering impactful solutions that align with customer business goals.
Responsibilities:
<ul>
<li>Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.</li>
<li>Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams.</li>
<li>Establish enduring relationships with customers and become their trusted advisor</li>
<li>Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase </li>
<li>Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team</li>
<li>Leading customer-facing meetings, both through videoconferencing and in-person to, deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events</li>
<li>Provide insightful feedback on product enhancements and customer needs to product owners.</li>
<li>Mentoring, both formally and informally, junior team members</li>
<li>Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization</li>
<li>Able to travel 15% to 40% as needed</li>
</ul>
Required Skills &amp; Qualifications:
<ul>
<li>Bachelor's degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training</li>
<li>Proficiency in English; additional languages are beneficial.</li>
</ul>
<ul>
<li>Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM as well as experience with REST interfaces</li>
</ul>
<ul>
<li>Deep knowledge of technologies that underly identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC</li>
</ul>
<ul>
<li>Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java.</li>
<li>Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts</li>
<li>Strong communication and customer service skills.</li>
<li>Adept at linking technical capabilities to customer needs.</li>
<li>Ability to work with a high level of self-direction and/or collaboratively with team and customers</li>
<li>Knowledge of a subset of the following IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow / </li>
<li>Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.</li>
<li>Familiarity with infrastructure, networking technologies, and cloud service providers.</li>
</ul>
Ideal Candidate Skills:
<ul>
<li>Installation and/or configuration of one or more IAM technologies from ForgeRock, Ping, Okta, Auth0, Sailpoint, CA, Oracle or similar</li>
<li>Experience with several types of web applications servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat</li>
<li>Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, and Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform)</li>
<li>Successful delivery of a SaaS-based IAM solution</li>
<li>Experience in Ping multi-tenant SaaS solutions: PingOne SSO, PingID, PingOne MFA, PingOne Verify, PingOne Protect, PingOne Authorize, and DaVinci</li>
</ul>
Base Hiring Range: $132,000-$165,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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